Written By: Naoto
LY Dinner Sales: $4499
Projected Sales : $4,745 (-$208)
TY Dinner Sales: $4537
+/- : +$38, +1%
Dinner Covers: 181
Avg PPA: 25.07
Weather:
98/77 hot
Special events?:
Unconventional Resource Technology Conference
Who worked:
Krystin, Jon, Ruthy, Cindy, Clair Cl, Hiroe FR, Alyssa, Annie Host
Flow of Business, Cuts and Ticket Times:
Evening shift started off slow at first but picked right around 5:30. By the time we hit 6:30, we were on a 20 min+ wait. Stayed busy pretty much all night. We came off the wait right around 9:00. Aside from the party room reservation, we had three 6+ walk ins. Also we saw multiple groups of Japanese visitors come in through out the night. Assuming they were part of the convention center conference. (saw similar business at Daruma.) Ticket times were pretty consistent, averaging at 10-15 min for longer tickets, and 5-10 min at sushi bar. Made 1st cut at 9:00 and went 4 on with 1 host. Made 2nd and 3rd cut at 9:30.
Customer found a single strand of hair in one of their rolls. They were really nice about it, when Leary and I went to the table to talk to them. Offered to remake the roll but they were pretty full at the time, so we took care of few items off the check.
One of the customer was being a little "hard" on both Annie and Clair at S9. She came in and sat herself at a still being bussed S9 (shoving the tray that was on the counter over to the side) to join her friends sitting at s7-8. Annie walked up to find out if she was part of the other guests, and offered to bring her a menu, and apparently the guest was annoyed by being questioned.
Specials:
Nigiri Special
Mabo Tofu
3 Staff members that stood out (why/how):
Ruthy - despite being busy herself, she was out and about helping everyone out.
Eli - extremely fast at his work, and has a great attitude.
Alyssa - helped train Andrew at the host stand, taking care of cocktailing, kept the keen eye at the host stand while maintaining great attitude!!
Any VIP's in?
Jon
Older white lady who speaks Japanese and sits at the sushi bar. (Kazu sent out a nigiri.)
Vince and Family
Comps& Void Detail:
$10 Kome Buck
Vegetable & Koko Roll - did not notice marked sushi menu and did not listen when read back
Asahi - did not like
Negi Hama, Salmon Maki, Gyoza - Hair in roll, took care of other items for compensation
Emp Day off - Vincent
R&M needs:
86'd items/ need more:
Was there any resolution with the woman who sat herself at the sushi bar?
ReplyDeleteAndrew was training at the host stand?
Can you elaborate in the notes a little. Thanks Naoto!
There wasn't much resolution. The lady kept giving Clair attitude, but that might have occurred regardless. I did go by a couple times to check on them, and asked how everything was on their way out and said good. They also hung out by their car blasting music and having a dance party for about an hour and a half after we closed. Just a weird crew of folks.
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