Wednesday AM Recap 7/5/17

Written By: Leary

LY Lunch Sales: $1847
Projected Sales : $2074 (+$8)
TY Lunch Sales:  2082
+/- :  +235, +13%
Lunch Covers: 109
Avg PPA: 19.10

Previous Days Labor:  25%
Previous Days Comps:  7%
Controllable Comps:  0%

Weather: Another hot day

Special events?: Day after 4th of July Weekend

Who worked:
Pat, Mandy, Kelly, Johnny Cl, Brennan SA, John H, Hiroe FR

Flow of Business, Cuts and Ticket Times:
We were a little busier than expected after a holiday weekend. Slow pace but steady flow of tables. Never went on a wait and party room was never sat, but there was enough business to keep everyone moving most of the shift. 3 on at 115, and 2 on at 130. Ticket times were good, and no controllable comps.

Had one guest issue at the very beginning of the shift when one of Kelly's tables asked her to have 1 ramen split into 2 bowls. She told them we don't split items, but she could bring and extra bowl and they told her to go ask a manager. I went by and nicely told them that was in fact our policy, and tried to explain why. They said ok, but I could tell they were a little bothered. I went by to check on them, and asked if everything tasted ok, and they said yes. Kelly told me when she dropped the check one of the ladies phone was on the table and was opened to the Yelp app. So... I'm looking forward to reading about their experience.  

Specials:

3 Staff members that stood out (why/how):
-Talked to Johnny today about not pulling his wait on the floor. He's been asking for a lot of help from other servers when he has half the covers. It's a pattern that has been building over the past couple weeks. I told him I'm all about team work, but it feels like he's putting an unnecessary burden on his co-workers rather than just putting a little more hustle into the shift. He was surprised, but said he'd try to be more mindful.

Any VIP's in?

Comps& Void Detail:
1 ANA Discount

R&M needs:
-Camera on the back door is out. Called Mary to get someone out here asap. I will follow up tomorrow.

86'd items/ need more:
Started the shift without any pickled ginger. Ran to store and grabbed a few bags to get us through lunch.