Sunday 7/9/17 recap

Written By: Dusten

LY Lunch Sales: 2333
Projected Sales: 2614
TY Lunch Sales: 2866
+/- : 23% over LY and $252 over PS
Lunch Covers: 145
Avg PPA: 19.77


LY Dinner Sales: 5187
Projected Sales : 5516
TY Dinner Sales: 6700
+/- : 29% over LY and $1184 over PS
Dinner Covers: 215
Avg PPA: 31.16


Previous Days Labor: 17%

Previous Days Comps: 2%
Controllable Comps: 0%

Weather: hot. partly cloudy. high 90's at least.

Special events?:


Who worked: Lunch: Derek, John H, Renee, Mandy CL, Beorn SA, Brennan FR, Annie H
Dinner: Cindy, Grace, Ruthy, Krystin, Clair CL, John Cktl, Annie/Rachel H, Hiroe FR, Beorn SA

Flow of Business, Cuts and Ticket Times: Lunch was steady. We didn't fill up, but were close to it around 1:30pm. Had only one issue with a Shio Saba, but I think the guy was simply being fussy. He said he could cook it better himself at home. Nice. We remade it and he ate it. Other than that, smooth sailing. I cut John at 2:15pm, Deek at 2:35pm and left Renee and Mandy to close it down.

Dinner started off with a bang. 60 covers in the first 30 minutes. Mostly larger groups. Went on a wait quickly and stayed on a wait most of the night. Had one reservation at 6pm and managed to get a 12 top into the party room after them. No issues with ticket times. We went off wait and I cut down to 3 servers and one host. Cut Ruthy at 9:45pm.

Specials: 4 tako poke, 5 aji sashimi, 27 bitches brew rolls

3 Staff members that stood out (why/how): Megan missed a few things on her way out last night. Bathroom trash, toilet paper stocking, there was a good mess under the host stand, and really the host stand itself was rough looking.

Warren seems like a good hire. He asked me Saturday night what to expect from this place as far as being busy. I asked how he felt about the pace of Saturday night. He was pretty unfazed by it. I told him it was our busiest dinner service to date and told him if he could handle that, he'd probably be just fine.

Dinner crew was sharp tonight. Can't name any stand outs, but I don't want to detract from everyone's hard work tonight.

Ruthy says she'd really like to use the printer in the morning and would show up early if there are no objections.

Any VIP's in?Lunch brought us the Pearls of Simplicity family. They're always so pleasant.
Somm Rob.
Chelsea and Lindsey came in too.
Dinner : Krystin's friend Alex.
The family with the precocious curly haired girl.
Kazu Fukumoto.
The 12 top in the party room were a group from a Youtube channel Rooster Teeth that John is apparently a huge fanboy. They turned out to be a great table for Ruthy.

Had an incident with another one of Ruthy's tables tonight. They told the host stand they were two. They had two more walk in and join them 10 minutes after they were sat. They were seated at B2 so I guess no big deal. Ruthy and Beorn both came to me and said they wanted to had 2 more to the table and were asking to speak to a manager, also mentioning, on multiple occasions by this point, they were not very pleasant people to deal with. I went and played dumb (a real stretch), asked if they had a question. When they asked about adding 2 chairs to the table, I told them we couldn't do that as there was simply no room. A woman with a heavy accent said, "there was a man who says we could do that." I told her I was sorry, but who ever that was, they had told them wrong information. I told them (because they had no food on the table, and no food coming,) they were welcome to pay out and put their name back on the list for a 6 top. They just looked at me as if I grew an extra head and said "no, thank you, we're fine." They sat for a good half hour longer at least, not eating or drinking or ordering. No one came and stood at their table like they might want to join. They paid out and left. On their way out, one of them asked if I was the general manager. I told him I was the MOD and gave him my card. The other male in the party says, "You're really fucking rude." I apologized as if he hadn't cussed at me, cited our policy as dryly and emotionless as possible and he repeated himself a few more times. Considering they were paid out and no amount of reasonable conversation would be entertained on their part, I advised them to leave immediately, and told the verbally abusive gentleman he was not to return. I'm waiting until Ruthy is done to find out her side of dealing with them.

I followed up with Ruthy and Beorn separately regarding the table and their demeanor. Neither could provide any specific examples, but just mentioned them being very rude to each of them and "pricks" as Beorn put it. Ruthy mentioned they did sit for an abnormal amount of time (40 minutes... maybe an exaggeration) without ordering anything other than drinks. Their bill ended up being $115 and they tipped Ruthy $10. She was concerned that maybe she did something wrong, but couldn't imagine what it might be.

My friend Lavon that owns Vulcan Video came in with his girlfriend and some other friends. He just bought a house this week.


Comps& Void Detail: Employee day off for Chelsea and Lindsey
FNF'd a couple of miso soups for Kristens friend.
FNF'd a takoyaki for Lavon
bday taiyaki
guest changed mind of 2 ika nigiri- Clair says the woman meant to order ika yaki.
Employee Kome bucks from Kristen

R&M needs: Not sure how to fix this, but I can't seem to get the sales numbers for the Texas Oaked Junmai on the weekly sales report. Went through my notes for adding menu items and what not, but found no answers.

86'd items/ need more: running low on China markers. I fished more than a couple out of the trash this weekend.
We may need more cold sake glasses too.

We're just about out of the Fire Eagle. I am working on scheduling a beer tasting with Brent from favorite brands for Wednesday at 2pm. If he can't make it, or if he doesn't bring us anything particularly amazing, I was either going to get the Hefe from Blue Owl, or the Red-Bud Weisse from Independence for our seasonal beer.