LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: $3176.40
Projected Sales: $3360 (+ $29.03)
TY Dinner Sales: $3389.03
+/- : +7%
Weather: Nice Cool Evening
Any Special events going on?:
Who worked?:
Johnny, Joel, Taylor, Lindsey, Sophia CL, Krysten H, Joaquin, Julie FR
-Gave Joel his progress report tonight. It was pretty severe considering Sunday's shift, and then hearing about him disappear for awhile during the deep clean. He's already getting a reputation much like Zack, and he's brand new. I clearly outlined areas that I needed to see improvement in, and told him that if these issues continued the next couple of weeks that our next talk would include a "do or die" document or a letter of termination. It's a shame it's taken a such a drastic turn. He's training was so solid, and his first week on the floor seemed to go well. Hopefully this talk will scare him straight.
Flow of Business, Cuts and Ticket Times:
It was a pretty slow night, but it had a steady flow between 7-9. We did briefly go on a wait at 730, mainly because tables weren't getting up, but by 8 we got them all sat. Went 2 on at 9, cut the host at 945, and the SA at 10. Ticket times were good.
Any VIP's in?
Comps of note: Had about 10 15% off flyers from the neighborhood redeemed tonight. Came out to about $70 in comps. Had to comp a yoshizo roll because the guest is allergic to avocado. Apparently it's not listed as an ingredient on the menu. Also had to comp a love for sale because it was made with avocado, and was modified no avocado. Comped a dynamite chicken because the ticket never printed to the kitchen. We had that happen a couple of times Sunday after we had the breaker blew. I will call Rick tomorrow.
R&M needs?:
-The new dish machine is nice. Couple of things: the spray nozzle is leaking at a seal and spraying back at the dishwashers, and the kitchen was wondering if we could get a faucet attached to it. I'll call auto-chlor tomorrow as well. Also, Basilio is not tall enough to use it so he has to stand on a milk crate (i feel bad for him). Can we get him a good stable step stool with good grip on the top. It would suck if he hurt himself.
-The lights were flickering in the lobby before the breaker blew sunday. They apparently were doing that tonight as well. Also, a couple of servers reported seeing sparks come out of the open outlets by the dish pit. Only happened a couple of times, but it's a little scary. We need to get covers for the outlets, and I guess get an electrician to see whats going on. Would we contact Patrick for this or is there another general electrician that we use?
86'd items/ need more? More Topo Chico, more dishwasher aprons
Wednesday, April 30, 2014
Monday, April 28, 2014
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: Sunny and pleasant.
Any Special events going on?:Not that I am aware of.
Who worked?: LUNCH: Joel worked for Stephanie, Alex, Anthony and Sophia CL. Hiroe FR.
DINNER: Taylor, Kate, Stephanie, Lindsey, Miho CL, Hiroe FR and Julie
Flow of Business, Cuts and Ticket Times:
LUNCH: A slower day, but sushi bar was busy. Never quite filled up all the way. The closest thing to a pop came around 12:15 and I cut Joel and Anthony by 12:45pm. It stayed at a fairly steady pace and I cut Alex at 1:30pm.
Alex came in late by about 25 minutes. She had set her alarm for 9:30PM.
We had to remake 3 rolls for two different tables because Joel switched them up. After giving away his table last night, I put him in the back B section to maybe break him in a bit. Maybe not the best idea I had all day. Both tables were in Alex's section. I will emphasize his need for attention to detail over expediency of service until he becomes more familiar with basic sales-floor function. The tables seemed pleased to get to try new rolls, and no one else experienced significant waiting times on their food. In hindsight, it may have been better to discount the tickets rather than have the rolls remade.
DINNER: Pretty slow. Filled up at 6:45pm for about 30 minutes. Went back on wait at 7:50 and was pretty dead from 8:15 on. I cut Stephanie at 8:30 and went two on at 9:30 Miho was on her own by 9:45pm. At our busiest time, sushi tickets were averaging 20 minutes which is the norm.
Any VIP's in? Paul Qui's girlfriend. Lynn's family and friends.
Comps of note: LUNCH: Friends and family for Qui's GF. Take sent an ume gobo maki to a woman at the sushi bar who may have been a regular I didn't recognize.
DINNER: Miho had a table mark their sushi card incorrectly. They wanted a Love for Sale but marked a Midnight Sun, which was made and they refused it. I voided the roll and sushi bar made the correct one. I've had this situation arise as a server and a customer at other places and no comps were given, but I figured by the time it got to me, the necessary ground for refusal of comping the item had already been surrendered.
Kate's Notes: 1) We should get new check presenters. The ones we have are ratty and we are dropping cards on the floor and they just don't look good to our customers.
2) We should consider bring back the chilled oshibori as it is getting hot outside and seemingly earlier this year. It didn't seem to make much sense to give hot towls those people who have been waiting outside in the sun.
R&M needs?:
86'd items/ need more?
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: Sunny and pleasant.
Any Special events going on?:Not that I am aware of.
Who worked?: LUNCH: Joel worked for Stephanie, Alex, Anthony and Sophia CL. Hiroe FR.
DINNER: Taylor, Kate, Stephanie, Lindsey, Miho CL, Hiroe FR and Julie
Flow of Business, Cuts and Ticket Times:
LUNCH: A slower day, but sushi bar was busy. Never quite filled up all the way. The closest thing to a pop came around 12:15 and I cut Joel and Anthony by 12:45pm. It stayed at a fairly steady pace and I cut Alex at 1:30pm.
Alex came in late by about 25 minutes. She had set her alarm for 9:30PM.
We had to remake 3 rolls for two different tables because Joel switched them up. After giving away his table last night, I put him in the back B section to maybe break him in a bit. Maybe not the best idea I had all day. Both tables were in Alex's section. I will emphasize his need for attention to detail over expediency of service until he becomes more familiar with basic sales-floor function. The tables seemed pleased to get to try new rolls, and no one else experienced significant waiting times on their food. In hindsight, it may have been better to discount the tickets rather than have the rolls remade.
DINNER: Pretty slow. Filled up at 6:45pm for about 30 minutes. Went back on wait at 7:50 and was pretty dead from 8:15 on. I cut Stephanie at 8:30 and went two on at 9:30 Miho was on her own by 9:45pm. At our busiest time, sushi tickets were averaging 20 minutes which is the norm.
Any VIP's in? Paul Qui's girlfriend. Lynn's family and friends.
Comps of note: LUNCH: Friends and family for Qui's GF. Take sent an ume gobo maki to a woman at the sushi bar who may have been a regular I didn't recognize.
DINNER: Miho had a table mark their sushi card incorrectly. They wanted a Love for Sale but marked a Midnight Sun, which was made and they refused it. I voided the roll and sushi bar made the correct one. I've had this situation arise as a server and a customer at other places and no comps were given, but I figured by the time it got to me, the necessary ground for refusal of comping the item had already been surrendered.
Kate's Notes: 1) We should get new check presenters. The ones we have are ratty and we are dropping cards on the floor and they just don't look good to our customers.
2) We should consider bring back the chilled oshibori as it is getting hot outside and seemingly earlier this year. It didn't seem to make much sense to give hot towls those people who have been waiting outside in the sun.
R&M needs?:
86'd items/ need more?
Sunday am Recap 4/27
LY Lunch Sales: 1934
Projected Sales: 1674 (+57.62)
TY Lunch Sales: 1731.62
+/- : 10%
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: Warm and muggy
Any Special events going on?: Food and Wine Fest
Who worked?: Joel, Lindsey, Stephanie, Christina CL, Joaquin, Krysten, Kaori
Flow of Business, Cuts and Ticket Times:
It was a decent start today. All the tables were sat and half the sushi bar was full around by 1230. That was about the busiest point, but we stayed steady until about 215. It slowed down so I went 2 on. Christina's last shift was today because she will be moving in a month, but she's wanting to pick up maybe a few shifts before she leaves. Ticket times were good. No Customer issues, and no comps.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Projected Sales: 1674 (+57.62)
TY Lunch Sales: 1731.62
+/- : 10%
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: Warm and muggy
Any Special events going on?: Food and Wine Fest
Who worked?: Joel, Lindsey, Stephanie, Christina CL, Joaquin, Krysten, Kaori
Flow of Business, Cuts and Ticket Times:
It was a decent start today. All the tables were sat and half the sushi bar was full around by 1230. That was about the busiest point, but we stayed steady until about 215. It slowed down so I went 2 on. Christina's last shift was today because she will be moving in a month, but she's wanting to pick up maybe a few shifts before she leaves. Ticket times were good. No Customer issues, and no comps.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Sunday 4/27/14 recap
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 4505.65
Projected Sales: 4560 (-51.15)
TY Dinner Sales: 4508.85
+/- : 0%
Weather :Sunny and warm. Somewhat muggy.
Any Special events going on?: Conclusion of Food and Wine festival.
Who worked?:Kate, Alex, Lindsey, Joel, Sophia CL, Hiroe Fr, Jason SA and Krystin
Flow of Business, Cuts and Ticket Times:Pretty good start. It took a while to fill up and when we did we stayed on a wait for about an hour. We had an issue with the power going out for a second. We think the air condition is the culprit, flipping a breaker. Leary noticed it was getting warmer as if it couldn't keep up and boom, no power. Got the power back on within about a minute, rebooted the server and everything was up and running again pretty quickly.
Alex had an issue with one her tables' kitchen order not printing. They told me it took about 30 minutes for her to realize there was a problem. She told me she noticed they hadn't received their food but didn't realize there was a problem with the printer not printing. She had the kitchen rush 2 age-dashi's and 2 takoyakis. I voided an okonomiyaki they no longer wanted and gave them a 15% recovery discount to assuage the situation. They left reasonably happy.
Lindsey had an issue with some her orders re-printing for a couple of different tables. I don't know if this was due to the power-outage or some other glitch in the POS system. There was about a fifteen minute time difference between the duplicate tickets printing. We checked the tables' tickets and there were no duplicate charges. Hmm.
Joel took care of the Moonshine employee party. There were about 12 of them. He did seem a bit flustered for a moment and gave away his B-2 to Alex. He also had a table receive a ten-zaru and a significant amount of varied nigiri without the proper set-ups. Just seemed a bit off his game. Leary'll be including all of this in his progress report.
That particular B-2 was quoted a much shorter time than they actually had to wait. We just had a few tables that didn't seem to want to move onto the next phase of their evening. Leary sent them some edamame, miso soups to win them over. Seemed effective enough.
Any VIP's in? John, Kendo-san, Rachel and Carlos, and the afore mentioned Moonshiners.
Comps of note:The okonomiyaki for Alex's table, and Leary helped Kendo-san celebrate his 200th visit to Kome by taking care of his meal.
R&M needs?: Leary called Ed. He'll be here in the morning.
86'd items/ need more? Kate mentioned we are out of Splenda.
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 4505.65
Projected Sales: 4560 (-51.15)
TY Dinner Sales: 4508.85
+/- : 0%
Weather :Sunny and warm. Somewhat muggy.
Any Special events going on?: Conclusion of Food and Wine festival.
Who worked?:Kate, Alex, Lindsey, Joel, Sophia CL, Hiroe Fr, Jason SA and Krystin
Flow of Business, Cuts and Ticket Times:Pretty good start. It took a while to fill up and when we did we stayed on a wait for about an hour. We had an issue with the power going out for a second. We think the air condition is the culprit, flipping a breaker. Leary noticed it was getting warmer as if it couldn't keep up and boom, no power. Got the power back on within about a minute, rebooted the server and everything was up and running again pretty quickly.
Alex had an issue with one her tables' kitchen order not printing. They told me it took about 30 minutes for her to realize there was a problem. She told me she noticed they hadn't received their food but didn't realize there was a problem with the printer not printing. She had the kitchen rush 2 age-dashi's and 2 takoyakis. I voided an okonomiyaki they no longer wanted and gave them a 15% recovery discount to assuage the situation. They left reasonably happy.
Lindsey had an issue with some her orders re-printing for a couple of different tables. I don't know if this was due to the power-outage or some other glitch in the POS system. There was about a fifteen minute time difference between the duplicate tickets printing. We checked the tables' tickets and there were no duplicate charges. Hmm.
Joel took care of the Moonshine employee party. There were about 12 of them. He did seem a bit flustered for a moment and gave away his B-2 to Alex. He also had a table receive a ten-zaru and a significant amount of varied nigiri without the proper set-ups. Just seemed a bit off his game. Leary'll be including all of this in his progress report.
That particular B-2 was quoted a much shorter time than they actually had to wait. We just had a few tables that didn't seem to want to move onto the next phase of their evening. Leary sent them some edamame, miso soups to win them over. Seemed effective enough.
Any VIP's in? John, Kendo-san, Rachel and Carlos, and the afore mentioned Moonshiners.
Comps of note:The okonomiyaki for Alex's table, and Leary helped Kendo-san celebrate his 200th visit to Kome by taking care of his meal.
R&M needs?: Leary called Ed. He'll be here in the morning.
86'd items/ need more? Kate mentioned we are out of Splenda.
Sunday, April 27, 2014
Saturday PM 4.26.14
LY Dinner Sales: $5395
Projected Sales:$7193
TY Dinner Sales:$6764
+/- : up 25% over LY, but down $429 from Proj. For the day we were up 12% yeay!!
Weather:Muggy and warm. 80's
Any Special events going on?: Austin Food and Wine, Eeyores bday
Who worked?:
Sophia, Stephanie, Alex, Naoto, Dusten CL. Krysten & Julie hosted, Hiroe FR, Jason SA, Lindsey CT
Flow of Business, Cuts and Ticket Times:
Another slow start to the night, which only made it feel longer. I have a feeling it might go like this the rest of the summer. We didn't fill up until after 7pm and then finally went on a wait. It was a strange evening full of 2-tops, then the 3 tops came later. Had a walk in 6 top, and had to put the 9:30pm reso in the dining room due to the 7:30 reso taking their time (they didn't leave until 10:30). That larger lady who complained the last time she was here because we switched our chairs and vowed she would never come back ( American lady but speaks Japanese) came in with her husband and kid around 10:35, we told them it would be about 10 minutes, they said they didn't want to wait. I didn't particularly want to put them in the party room, but if push came to shove I would. The party had just left, so Jason was busing it. I went in the room to set it, Krysten was seating 2 at the sushi bar, and when we both came back they were gone. Just FYI in case she tries to vent it somewhere.
Alex's section cleared out at 9pm so I gave her the option to go. She took it and Naoto inherited B5, B6, and Sophia was able to take B7-8 since that is where we put the Reso that would have been hers anyway. Things worked out for everyone and we stayed busy until close. I cut Julie around 10pm.
Nothing much else to report. It was a really mellow night. Everyone was in high spirits, helping out where they could. Jason (SA) is really doing a great job on these weekend nights. It's good that it's been slower, so we're really easing him into it. But he has improved so much since he started. So proud. So proud
Any VIP's in? Neil, right at the end. Man, some of our regulars love coming in right before we close. Rachel and Carlos do it all the time. Good thing is, they always know what they want and are okay with last call. So nice.
Comps of note:
Some FNF to Jason's GF, and Sarah Shaney. Nothing else I can think of.
R&M needs?:
86'd items/ need more?
I went to Ace Mart this AM for stemless champagne flutes but they didn't have any. The North store did, so I'll have to get them Monday or Tuesday, at which point I'll also look into getting bev naps. Might just order them from Ed Don
Projected Sales:$7193
TY Dinner Sales:$6764
+/- : up 25% over LY, but down $429 from Proj. For the day we were up 12% yeay!!
Weather:Muggy and warm. 80's
Any Special events going on?: Austin Food and Wine, Eeyores bday
Who worked?:
Sophia, Stephanie, Alex, Naoto, Dusten CL. Krysten & Julie hosted, Hiroe FR, Jason SA, Lindsey CT
Flow of Business, Cuts and Ticket Times:
Another slow start to the night, which only made it feel longer. I have a feeling it might go like this the rest of the summer. We didn't fill up until after 7pm and then finally went on a wait. It was a strange evening full of 2-tops, then the 3 tops came later. Had a walk in 6 top, and had to put the 9:30pm reso in the dining room due to the 7:30 reso taking their time (they didn't leave until 10:30). That larger lady who complained the last time she was here because we switched our chairs and vowed she would never come back ( American lady but speaks Japanese) came in with her husband and kid around 10:35, we told them it would be about 10 minutes, they said they didn't want to wait. I didn't particularly want to put them in the party room, but if push came to shove I would. The party had just left, so Jason was busing it. I went in the room to set it, Krysten was seating 2 at the sushi bar, and when we both came back they were gone. Just FYI in case she tries to vent it somewhere.
Alex's section cleared out at 9pm so I gave her the option to go. She took it and Naoto inherited B5, B6, and Sophia was able to take B7-8 since that is where we put the Reso that would have been hers anyway. Things worked out for everyone and we stayed busy until close. I cut Julie around 10pm.
Nothing much else to report. It was a really mellow night. Everyone was in high spirits, helping out where they could. Jason (SA) is really doing a great job on these weekend nights. It's good that it's been slower, so we're really easing him into it. But he has improved so much since he started. So proud. So proud
Any VIP's in? Neil, right at the end. Man, some of our regulars love coming in right before we close. Rachel and Carlos do it all the time. Good thing is, they always know what they want and are okay with last call. So nice.
Comps of note:
Some FNF to Jason's GF, and Sarah Shaney. Nothing else I can think of.
R&M needs?:
86'd items/ need more?
I went to Ace Mart this AM for stemless champagne flutes but they didn't have any. The North store did, so I'll have to get them Monday or Tuesday, at which point I'll also look into getting bev naps. Might just order them from Ed Don
Saturday, April 26, 2014
Saturday AM Recap 4/26/14
LY Lunch Sales: $2298.50
Projected Sales: $2265 (-$420.90)
TY Lunch Sales:$1844.10
+/- : -20%
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather:cloudy, a little drizzle in the morning, and humid
Any Special events going on?:Food and Wine fest, Eeyore's Birthday
Who worked?:
Anthony, Sophia, Joel, Johnny CL, Kaori, Julie, Joaquin
Flow of Business, Cuts and Ticket Times:
Pretty mellow day. Almost full around 1, but dwindled off shortly after. Went 3 on at 145, 2 on at 215, 1 on at 240. Ticket times were great. No issues, No customer comps.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Projected Sales: $2265 (-$420.90)
TY Lunch Sales:$1844.10
+/- : -20%
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather:cloudy, a little drizzle in the morning, and humid
Any Special events going on?:Food and Wine fest, Eeyore's Birthday
Who worked?:
Anthony, Sophia, Joel, Johnny CL, Kaori, Julie, Joaquin
Flow of Business, Cuts and Ticket Times:
Pretty mellow day. Almost full around 1, but dwindled off shortly after. Went 3 on at 145, 2 on at 215, 1 on at 240. Ticket times were great. No issues, No customer comps.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Friday PM 4/25/14
LY Dinner Sales: $5765
Projected Sales:$6622
TY Dinner Sales:$6128
+/- : up 6% for the day, and down $494 from projected
Weather:Sunny and warm in the late afternoon, cooled off after sunset
Any Special events going on?: Austin Food and Wine Festival
Who worked?:Stephanie, Kate, Taylor, Alex, Dusten CL. Krysten & Julie hosted, Jason SA, Kaori FR, Lindsey CT
Flow of Business, Cuts and Ticket Times:
Slooooooow. We finally filled up around 7:30 and went on a short wait, then we were dead again by 8pm, then another spurt around 9pm. By that time I had already cut Stephanie (at 8:30) and Krysten (8:45) and then Lindsey (9pm) but it wasn't a huge push and then it settled down again. Then at 10pm we got another wave of folks in and went on a small wait, but that too soon diminished. Joaquin came in with some friends around 10pm (when I was 18 my curfew was 10pm! Kids these days...) and the dining room was full once again. I kept everyone on until 10:40 and then went down to 3. I cut Julie around 10:15, after the last wave was sat. Nothing much else to report. Lindsey only ran in $159 in cocktail sales. That's how slow it was.
Any VIP's in?
Comps of note:some buzztable edamame...Comp'd an earth wind and fire because the girl decided she didn't like it because it was "too big". Comp'd two beers for Noble Pig Chef and wife/girlfriend/some lady with him. Also gave them 12% off their check, under SIN discount.
R&M needs?:
I'm going to Ace Mart tomorrow for more champagne flutes, rocks glasses and bev naps. Anything else?
86'd items/ need more?
Topo Chico. If anyone is at HEB can they pick some up? If not, can you please let me know and I will stop at HEB on my way in as well to pick some up. I heard Rest Depot is 86 it.
Projected Sales:$6622
TY Dinner Sales:$6128
+/- : up 6% for the day, and down $494 from projected
Weather:Sunny and warm in the late afternoon, cooled off after sunset
Any Special events going on?: Austin Food and Wine Festival
Who worked?:Stephanie, Kate, Taylor, Alex, Dusten CL. Krysten & Julie hosted, Jason SA, Kaori FR, Lindsey CT
Flow of Business, Cuts and Ticket Times:
Slooooooow. We finally filled up around 7:30 and went on a short wait, then we were dead again by 8pm, then another spurt around 9pm. By that time I had already cut Stephanie (at 8:30) and Krysten (8:45) and then Lindsey (9pm) but it wasn't a huge push and then it settled down again. Then at 10pm we got another wave of folks in and went on a small wait, but that too soon diminished. Joaquin came in with some friends around 10pm (when I was 18 my curfew was 10pm! Kids these days...) and the dining room was full once again. I kept everyone on until 10:40 and then went down to 3. I cut Julie around 10:15, after the last wave was sat. Nothing much else to report. Lindsey only ran in $159 in cocktail sales. That's how slow it was.
Any VIP's in?
Comps of note:some buzztable edamame...Comp'd an earth wind and fire because the girl decided she didn't like it because it was "too big". Comp'd two beers for Noble Pig Chef and wife/girlfriend/some lady with him. Also gave them 12% off their check, under SIN discount.
R&M needs?:
I'm going to Ace Mart tomorrow for more champagne flutes, rocks glasses and bev naps. Anything else?
86'd items/ need more?
Topo Chico. If anyone is at HEB can they pick some up? If not, can you please let me know and I will stop at HEB on my way in as well to pick some up. I heard Rest Depot is 86 it.
Friday, April 25, 2014
Friday AM Recap 4/25/14
LY Lunch Sales: $1867.20
Projected Sales: $1191.00 (+$497.75)
TY Lunch Sales: $2380.60
+/- :+27%
Weather:Warm and Sunny
Any Special events going on?:
Who worked?:
Lindsey, Johnny, Joel, Lynn CL, Krystin H, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a good busy lunch today, but not hectic. Slowly and steadily filled up from 11 to 12, and was pretty much full by 1230. Had a couple of tables wait here and there, but never got a huge wait. Krystin did a great job at the host stand. Always productive, as well as always wanting feedback and guidance. Servers did a good job. Ticket times were great. Slowed down a bit around 115, and went 2 on. Had another little pop, but it went smoothly. Special thanks to Daniel for making
Any VIP's in?
Comps of note:
R&M needs?: Exterminator will be here tomorrow morning. Gentleman came out this morning to give us an estimate on the parking lot. Dean from autochlor came out today to get the lay of the land for installing the new dishwasher on Tuesday. Went over our need tos in today's meeting.
86'd items/ need more?
Projected Sales: $1191.00 (+$497.75)
TY Lunch Sales: $2380.60
+/- :+27%
Weather:Warm and Sunny
Any Special events going on?:
Who worked?:
Lindsey, Johnny, Joel, Lynn CL, Krystin H, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a good busy lunch today, but not hectic. Slowly and steadily filled up from 11 to 12, and was pretty much full by 1230. Had a couple of tables wait here and there, but never got a huge wait. Krystin did a great job at the host stand. Always productive, as well as always wanting feedback and guidance. Servers did a good job. Ticket times were great. Slowed down a bit around 115, and went 2 on. Had another little pop, but it went smoothly. Special thanks to Daniel for making
Any VIP's in?
Comps of note:
R&M needs?: Exterminator will be here tomorrow morning. Gentleman came out this morning to give us an estimate on the parking lot. Dean from autochlor came out today to get the lay of the land for installing the new dishwasher on Tuesday. Went over our need tos in today's meeting.
86'd items/ need more?
Thursday, April 24, 2014
Thursday PM recap 04/24/14
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: $3898.60
Projected Sales: $4363 (-$436.75)
TY Dinner Sales:$3926.25
+/- : +1%
Weather:Warm and Sunny
Any Special events going on?:
Who worked?:Dusten, Sophia, Kate, Jason Camacho, Naoto CL, Julie Host, and Hiroe FR
Flow of Business, Cuts and Ticket Times: Slow start, didn't go on wait. Went 2 on at 8:45pm, small pop around 9:15pm of about 8 tables. Pretty uneventful evening, ticket times were good.
An early table mentioned to Julie that they saw a staff member urinating on the side of the building close to the dumpster. It was Basilio. Leary had Sophia translate the severity of the infraction and was assured it will never happen again. Checked in with the guest that reported the incident and apologized profusely and assured them it was an uncommon occurrence and would never happen again. Gave guests a FNF discount for the guest having to start their experience at Kome in such a manner.
Any VIP's in? Doug from Moonshine and Shaun from Parkside
Comps of note:Owner discount for Kayo and friend, also Kome bucks for sake flight contest
R&M needs?:Leary will call exterminator regarding ants in kitchen.
86'd items/ need more?
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: $3898.60
Projected Sales: $4363 (-$436.75)
TY Dinner Sales:$3926.25
+/- : +1%
Weather:Warm and Sunny
Any Special events going on?:
Who worked?:Dusten, Sophia, Kate, Jason Camacho, Naoto CL, Julie Host, and Hiroe FR
Flow of Business, Cuts and Ticket Times: Slow start, didn't go on wait. Went 2 on at 8:45pm, small pop around 9:15pm of about 8 tables. Pretty uneventful evening, ticket times were good.
An early table mentioned to Julie that they saw a staff member urinating on the side of the building close to the dumpster. It was Basilio. Leary had Sophia translate the severity of the infraction and was assured it will never happen again. Checked in with the guest that reported the incident and apologized profusely and assured them it was an uncommon occurrence and would never happen again. Gave guests a FNF discount for the guest having to start their experience at Kome in such a manner.
Any VIP's in? Doug from Moonshine and Shaun from Parkside
Comps of note:Owner discount for Kayo and friend, also Kome bucks for sake flight contest
R&M needs?:Leary will call exterminator regarding ants in kitchen.
86'd items/ need more?
Thursday AM recap 04/24/14
LY Lunch Sales: $1639.7
Projected Sales: $1796 (-$52 under projected)
TY Lunch Sales: $1744
+/- : Up 6% over LY
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: Lunch: Sunny and getting warmer!
Any Special events going on?:Administrative Professions Appreciation Day
Who worked?: LUNCH: Johnny, Jason Camacho, Anthony, Lynn CL, Julie FR and Junko
Flow of Business, Cuts and Ticket Times: LUNCH: Fairly steady paced. Went on a short wait just after noon and off the wait by 1pm. Steady after. Cut down to 2 servers at 1:15pm and then to just Lynn by 1:35pm. Maybe a few instances of kitchen items beating out sushi bar items. Lynn had a side kara-age, ordered as an appetizer arrive at the same time as a gyu-don. Solution proposed by Kitchen Jason: ring in both items at same time and specify in modifiers which item it to arrive first. Issue of timing addressed in pre-shift meeting. Servers asked to be conscious of relative cooking time for items from kitchen and preparation of sushi bar items. Also servers asked to aware as possible of number of tickets for each station, especially with a direct line-of-sight to the sushi bar.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Projected Sales: $1796 (-$52 under projected)
TY Lunch Sales: $1744
+/- : Up 6% over LY
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: Lunch: Sunny and getting warmer!
Any Special events going on?:Administrative Professions Appreciation Day
Who worked?: LUNCH: Johnny, Jason Camacho, Anthony, Lynn CL, Julie FR and Junko
Flow of Business, Cuts and Ticket Times: LUNCH: Fairly steady paced. Went on a short wait just after noon and off the wait by 1pm. Steady after. Cut down to 2 servers at 1:15pm and then to just Lynn by 1:35pm. Maybe a few instances of kitchen items beating out sushi bar items. Lynn had a side kara-age, ordered as an appetizer arrive at the same time as a gyu-don. Solution proposed by Kitchen Jason: ring in both items at same time and specify in modifiers which item it to arrive first. Issue of timing addressed in pre-shift meeting. Servers asked to be conscious of relative cooking time for items from kitchen and preparation of sushi bar items. Also servers asked to aware as possible of number of tickets for each station, especially with a direct line-of-sight to the sushi bar.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Wednesday, April 23, 2014
Wednesday, 04/23/14
LY Lunch Sales:1273.40
Projected Sales:1524.00
TY Lunch Sales:1599
+/- :up 26% from LY, over $75 from projected
LY Dinner Sales:4917.91
Projected Sales:5220.00
TY Dinner Sales:4242.00
+/- :down 14% over LY and down $978
Weather:Sunny and Warm
Any Special events going on?:
Who worked?:Lunch: Joel, Jason Camacho, Anthony, Lynn CL, Junko, Hiroe and Jason SA
Dinner: Joel, Jason Camacho, Naoto, Alex, Stephanie CL, Kaori FR, Jason SA and Krystin
Flow of Business: LUNCH: Cuts and Ticket Times:Slow start, nearly full by 12:30. Not much of a pop so we went down to 2 servers around 1pm. Just Lynn at 1:30pm. Ticket times were just fine. Nothing of particular significance to report.
DINNER: Lots of 4+ tables. Sushi bar slow to fill up. 12 ppl in party room and a few 5 and 6 tops walked in. Went on a Short wait. Cut down to 3 servers at 8:30pm, 2 at 9:00pm and just Stephanie by 9:30pm.
Interesting parking lot "altercation" between customers over a parking spot. One person waiting for a spot was cut off by another. The person cut off honked and the cutter basically responded by calling APD. One officer entered and detained the honker for questioning. No violence and no one arrested and the cutter left befpre we could figure out a polite way to ask her to go. $10 Kome bucks to the honker despite being in town briefly from Houston.
Ichiban ticket times seem to be running a little longer than usual. Kazu is not quite as seasoned as others, however his presentation is nice. It may be worth noting to the servers to take this into the consideration when entering food.
Any VIP's in? Owner of Vulcan Video- Lavon White, Wayne and family. David & Randsom. We still haven't quite gotten the name of a couple that comes in frequently. They are regulars at Daruma as well.
Comps of note:
R&M needs?:
86'd items/ need more? Iced Green Tea <5 cans. Single opened bottle of House White wine remains.
Projected Sales:1524.00
TY Lunch Sales:1599
+/- :up 26% from LY, over $75 from projected
LY Dinner Sales:4917.91
Projected Sales:5220.00
TY Dinner Sales:4242.00
+/- :down 14% over LY and down $978
Weather:Sunny and Warm
Any Special events going on?:
Who worked?:Lunch: Joel, Jason Camacho, Anthony, Lynn CL, Junko, Hiroe and Jason SA
Dinner: Joel, Jason Camacho, Naoto, Alex, Stephanie CL, Kaori FR, Jason SA and Krystin
Flow of Business: LUNCH: Cuts and Ticket Times:Slow start, nearly full by 12:30. Not much of a pop so we went down to 2 servers around 1pm. Just Lynn at 1:30pm. Ticket times were just fine. Nothing of particular significance to report.
DINNER: Lots of 4+ tables. Sushi bar slow to fill up. 12 ppl in party room and a few 5 and 6 tops walked in. Went on a Short wait. Cut down to 3 servers at 8:30pm, 2 at 9:00pm and just Stephanie by 9:30pm.
Interesting parking lot "altercation" between customers over a parking spot. One person waiting for a spot was cut off by another. The person cut off honked and the cutter basically responded by calling APD. One officer entered and detained the honker for questioning. No violence and no one arrested and the cutter left befpre we could figure out a polite way to ask her to go. $10 Kome bucks to the honker despite being in town briefly from Houston.
Ichiban ticket times seem to be running a little longer than usual. Kazu is not quite as seasoned as others, however his presentation is nice. It may be worth noting to the servers to take this into the consideration when entering food.
Any VIP's in? Owner of Vulcan Video- Lavon White, Wayne and family. David & Randsom. We still haven't quite gotten the name of a couple that comes in frequently. They are regulars at Daruma as well.
Comps of note:
R&M needs?:
86'd items/ need more? Iced Green Tea <5 cans. Single opened bottle of House White wine remains.
Tuesday Recap 4/22/14
LY Lunch Sales: 1492.90
Projected Sales:1645 (-571.40)
TY Lunch Sales: 1073.60
+/- : -28%
LY Dinner Sales: 4390.75
Projected Sales:4829 (-1190.10)
TY Dinner Sales: 3638.90
+/- : -17%
Weather:Warm and sunny ( a little too warm already)
Any Special events going on?:
Who worked?:
Lynn, Johnny, Anthony, Stephanie CL, Junko H, Krystin FR
Stephanie (picked up for Lindsey), Jason, Taylor, Miho, Sophia CL, Julie H, Krystin FR
Joaquin called in today. He said he wasn't feeling well. It was alright, we were pretty slow and didn't really need him. Krystin did a really good job tonight. Super productive, and helped bus tables on the way back to the kitchen.
Flow of Business, Cuts and Ticket Times:
Lunch was super dead today. Never even got close to filling up. Probably slowest lunch I've ever seen. Went 2 on at 1, 1 on at 130. Cut host at 120. Ticket times were good.
Dinner was pretty slow most of the night. Never filled up. Sophia had nothing at the Sushi bar so I went 2 on at 840. It stayed mellow, but it pretty much filled up around 925. It was busy, and we ran a bit, but we got through it just fine. At least Miho and Sophia were able to make some money. Pretty uneventful night besides the pop. Ticket times were good besides the 2 tickets mentioned below. In both cases the tickets were missed.
Any VIP's in? Rachel and Carlos
Comps of note: Comped 2 toro nigiri, and a yasai kakiage for long ticket times
R&M needs?:
86'd items/ need more?
Projected Sales:1645 (-571.40)
TY Lunch Sales: 1073.60
+/- : -28%
LY Dinner Sales: 4390.75
Projected Sales:4829 (-1190.10)
TY Dinner Sales: 3638.90
+/- : -17%
Weather:Warm and sunny ( a little too warm already)
Any Special events going on?:
Who worked?:
Lynn, Johnny, Anthony, Stephanie CL, Junko H, Krystin FR
Stephanie (picked up for Lindsey), Jason, Taylor, Miho, Sophia CL, Julie H, Krystin FR
Joaquin called in today. He said he wasn't feeling well. It was alright, we were pretty slow and didn't really need him. Krystin did a really good job tonight. Super productive, and helped bus tables on the way back to the kitchen.
Flow of Business, Cuts and Ticket Times:
Lunch was super dead today. Never even got close to filling up. Probably slowest lunch I've ever seen. Went 2 on at 1, 1 on at 130. Cut host at 120. Ticket times were good.
Dinner was pretty slow most of the night. Never filled up. Sophia had nothing at the Sushi bar so I went 2 on at 840. It stayed mellow, but it pretty much filled up around 925. It was busy, and we ran a bit, but we got through it just fine. At least Miho and Sophia were able to make some money. Pretty uneventful night besides the pop. Ticket times were good besides the 2 tickets mentioned below. In both cases the tickets were missed.
Any VIP's in? Rachel and Carlos
Comps of note: Comped 2 toro nigiri, and a yasai kakiage for long ticket times
R&M needs?:
86'd items/ need more?
Monday, April 21, 2014
Monday PM Recap 4/21/14
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: Warm, a little windy
Any Special events going on?: No
Who worked?:Joel, Taylor, Clair, Alex, Kate, Hiroe, Juaqin, Julie
Flow of Business, Cuts and Ticket Times: It was never full, but a steady flow of 2 tops and some big parties. (2 six tops, a 5 top and a 10 top) Alex has been very clean bug lately. i saw her rearrange some items and wipe down service areas in need of cleaning. Thank you Alex.
I cut Clair at 7:45, then I cut Kate and Alex around 8:30. Joel and Taylor worked very well together and were fast with tables. Good job. Joel got great compliments with a 6 top first timer group. no long ticket times tonight. It was a great last PM manager shift :)
Any VIP's in? Kazu's roommate came in. HD and Meg came in an hour after they're flight came in from vacation. They ate at Jiho's Sushi place! It was nice to hear the story
Comps of note:I bought sake toro and zato ichi for Moto. I voided a sunomono salad. Customer meant soba salad.
R&M needs?:
86'd items/ need more?
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: Warm, a little windy
Any Special events going on?: No
Who worked?:Joel, Taylor, Clair, Alex, Kate, Hiroe, Juaqin, Julie
Flow of Business, Cuts and Ticket Times: It was never full, but a steady flow of 2 tops and some big parties. (2 six tops, a 5 top and a 10 top) Alex has been very clean bug lately. i saw her rearrange some items and wipe down service areas in need of cleaning. Thank you Alex.
I cut Clair at 7:45, then I cut Kate and Alex around 8:30. Joel and Taylor worked very well together and were fast with tables. Good job. Joel got great compliments with a 6 top first timer group. no long ticket times tonight. It was a great last PM manager shift :)
Any VIP's in? Kazu's roommate came in. HD and Meg came in an hour after they're flight came in from vacation. They ate at Jiho's Sushi place! It was nice to hear the story
Comps of note:I bought sake toro and zato ichi for Moto. I voided a sunomono salad. Customer meant soba salad.
R&M needs?:
86'd items/ need more?
Monday AM Recap 4/21/14
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: Warm breeze, little cloudy, little humid
Any Special events going on?:
Who worked?:Joel, Clair, Sophia, Anthony, Hiroe, Junko
Flow of Business, Cuts and Ticket Times: We had the house filled by 12:15, there was small waits, but nothing pressing. I told Junko to do her best to NOT bus tables and allow the servers to do it themselves, I did not want her having to do this while people were coming up and waiting for me or another server to greet them. I told the servers they would not get sat unless they went to bus their tables. It seemed to work. There was immediate urgency and after I saw some speed pick up I jumped in to help them turn tables. I feel it's good to remind our servers that there are different modes of speed on the floor and our servers can get too comfortable with Hosts and SA's Bussing for them. After a lull at 1:30 I cut Clair and Joel, then Anthony, however, we got a late pop and I am pleased to say Sophia handled it very very well. She stayed in Control, double checked all her orders, asked for help appropriately, and was fast. She had 12 tables and nobody went waiting or was missing anything. I do believe Lynn training her has helped a big deal. We had a good steady lunch. It was a pleasure working my last day manager shift with the crew I had.
Any VIP's in? Just regulars
Comps of note: I bought Victor a Katsuo Tatake, as he had never had it. I voided a Koko roll at the end our Inari was frozen so we could not make it. I did a friends and family discount on a regular who said there was no chasu in his ramen. He was industry and was very polite and just wanted Sophia to know so next time they can catch it. After hearing this I put a discount on his entire meal (he ordered nigiri as well) and apologized. I understand small mistakes here and there, but I didn't understand how that wasn't caught seeing Jason was in the back overseeing, and Hiroe tends to be pretty observant. I don't think the gentleman was lying.
R&M needs?: We got the mirror fixed, and I do believe it would be nice to replace that vent under our passage way to the Dishpit. Maybe get a little hook to attach to the wall above our freezer to hold the ice cream scoops. It bothers me we have to put them on the dry storage shelves.
86'd items/ need more? Southern Tier, We actually found a bag of Coffee. not sure if we ordered more... Clementine Soda, Whip Cream, share plates, chopsticks.
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: Warm breeze, little cloudy, little humid
Any Special events going on?:
Who worked?:Joel, Clair, Sophia, Anthony, Hiroe, Junko
Flow of Business, Cuts and Ticket Times: We had the house filled by 12:15, there was small waits, but nothing pressing. I told Junko to do her best to NOT bus tables and allow the servers to do it themselves, I did not want her having to do this while people were coming up and waiting for me or another server to greet them. I told the servers they would not get sat unless they went to bus their tables. It seemed to work. There was immediate urgency and after I saw some speed pick up I jumped in to help them turn tables. I feel it's good to remind our servers that there are different modes of speed on the floor and our servers can get too comfortable with Hosts and SA's Bussing for them. After a lull at 1:30 I cut Clair and Joel, then Anthony, however, we got a late pop and I am pleased to say Sophia handled it very very well. She stayed in Control, double checked all her orders, asked for help appropriately, and was fast. She had 12 tables and nobody went waiting or was missing anything. I do believe Lynn training her has helped a big deal. We had a good steady lunch. It was a pleasure working my last day manager shift with the crew I had.
Any VIP's in? Just regulars
Comps of note: I bought Victor a Katsuo Tatake, as he had never had it. I voided a Koko roll at the end our Inari was frozen so we could not make it. I did a friends and family discount on a regular who said there was no chasu in his ramen. He was industry and was very polite and just wanted Sophia to know so next time they can catch it. After hearing this I put a discount on his entire meal (he ordered nigiri as well) and apologized. I understand small mistakes here and there, but I didn't understand how that wasn't caught seeing Jason was in the back overseeing, and Hiroe tends to be pretty observant. I don't think the gentleman was lying.
R&M needs?: We got the mirror fixed, and I do believe it would be nice to replace that vent under our passage way to the Dishpit. Maybe get a little hook to attach to the wall above our freezer to hold the ice cream scoops. It bothers me we have to put them on the dry storage shelves.
86'd items/ need more? Southern Tier, We actually found a bag of Coffee. not sure if we ordered more... Clementine Soda, Whip Cream, share plates, chopsticks.
Sunday PM Recap 4/20/14
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 3984.00 (easter's sales were 3859)
Projected Sales: 4301 (-759.00)
TY Dinner Sales: 3542.00
+/- : -11% (-8% from last easter's sales)
Weather: Nice cool evening
Any Special events going on?: Easter
Who worked?:
Dusten, Miho (working for Clair), Alex, Sophia Cl, Joaquin SA, Tiffany H, Hiroe FR
We were 4 on tonight because clair and lindsey called out with some sort of stomach bug
Flow of Business, Cuts and Ticket Times:
It was a mostly night, but we did have a decent little pop. I thought we might be busier because we had so many phone calls asking if we were open, and all the other restaurants in the neighborhood were closed. It was a slow start, but we did fill up around 8, and stayed full until about 9. Went 2 on, cut host at 930. Ticket times are good.
Any VIP's in? Neil
Comps of note:
R&M needs?: someone shattered the mirror in the women's restroom tonight, so it needs to be replaced
86'd items/ need more? we need: whipped cream, coke, topo chico, candied ginger
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 3984.00 (easter's sales were 3859)
Projected Sales: 4301 (-759.00)
TY Dinner Sales: 3542.00
+/- : -11% (-8% from last easter's sales)
Weather: Nice cool evening
Any Special events going on?: Easter
Who worked?:
Dusten, Miho (working for Clair), Alex, Sophia Cl, Joaquin SA, Tiffany H, Hiroe FR
We were 4 on tonight because clair and lindsey called out with some sort of stomach bug
Flow of Business, Cuts and Ticket Times:
It was a mostly night, but we did have a decent little pop. I thought we might be busier because we had so many phone calls asking if we were open, and all the other restaurants in the neighborhood were closed. It was a slow start, but we did fill up around 8, and stayed full until about 9. Went 2 on, cut host at 930. Ticket times are good.
Any VIP's in? Neil
Comps of note:
R&M needs?: someone shattered the mirror in the women's restroom tonight, so it needs to be replaced
86'd items/ need more? we need: whipped cream, coke, topo chico, candied ginger
Sunday, April 20, 2014
Easter Sunday 4.20.14 (also 4.20 for anyone that cares)
LY Lunch Sales:$1554
Projected Sales: $1443
TY Lunch Sales: $1286
+/- : down 17%, and short $157 of projected
Weather:Overcast and muggy. in the high 70's with occasional sun
Any Special events going on?:Easter
Who worked?:
Jason, Stephanie, Joel, ChristinaCL Julie hosted, Kaori FR, Jaoquin SA
Joaquin has the server bug. He asked me today how long it would take to get promoted. I asked him if he was speaking about himself or anyone. He said himself. I told him he is going to be in that position for a long time, he has a lot to learn. I didn't mean to be so blunt with him but I'm just real tired of people coming on as one position and immediately becoming bored with it and wanting to be a server. I later went back out and explained to him what I meant. Then I apologized for my directness, and blamed it on being from Jersey. I can't tell if he likes me or is afraid of me.
Also, I'm beginning to get very concerned. Clair and Lindsey both have been sending emails out since 10am this morning to get their shifts covered for tonight (which they have been) because they have been violently ill, vomiting, etc. Greg left earlier today and Daniel said he was feeling sick and vomited in the bathroom before he left. Something is going on. Food poisoning or something? Just FYI
Flow of Business, Cuts and Ticket Times:
What a slow slow day. Reminder: Next Easter, schedule accordingly and don't be afraid to make cuts early. Hell, we could have probably scheduled 3 servers and had been fine. I cut Jason at 1:15 and Stephanie at 2pm. And Joel at 2:40. Not much to talk about. It was so slow. Sushi bar saw about 4 guests all day. Party room had one table. Not much to report. Cut the host and Joaquin at 2:30 too
Any VIP's in? nope
Comps of note: nope
R&M needs?: nope
86'd items/ need more? nope
Projected Sales: $1443
TY Lunch Sales: $1286
+/- : down 17%, and short $157 of projected
Weather:Overcast and muggy. in the high 70's with occasional sun
Any Special events going on?:Easter
Who worked?:
Jason, Stephanie, Joel, ChristinaCL Julie hosted, Kaori FR, Jaoquin SA
Joaquin has the server bug. He asked me today how long it would take to get promoted. I asked him if he was speaking about himself or anyone. He said himself. I told him he is going to be in that position for a long time, he has a lot to learn. I didn't mean to be so blunt with him but I'm just real tired of people coming on as one position and immediately becoming bored with it and wanting to be a server. I later went back out and explained to him what I meant. Then I apologized for my directness, and blamed it on being from Jersey. I can't tell if he likes me or is afraid of me.
Also, I'm beginning to get very concerned. Clair and Lindsey both have been sending emails out since 10am this morning to get their shifts covered for tonight (which they have been) because they have been violently ill, vomiting, etc. Greg left earlier today and Daniel said he was feeling sick and vomited in the bathroom before he left. Something is going on. Food poisoning or something? Just FYI
Flow of Business, Cuts and Ticket Times:
What a slow slow day. Reminder: Next Easter, schedule accordingly and don't be afraid to make cuts early. Hell, we could have probably scheduled 3 servers and had been fine. I cut Jason at 1:15 and Stephanie at 2pm. And Joel at 2:40. Not much to talk about. It was so slow. Sushi bar saw about 4 guests all day. Party room had one table. Not much to report. Cut the host and Joaquin at 2:30 too
Any VIP's in? nope
Comps of note: nope
R&M needs?: nope
86'd items/ need more? nope
Saturday PM 4.19.14
LY Dinner Sales: $5336
Projected Sales: $6792
TY Dinner Sales:$7642
+/- : up 43% over LY, and $850 projected
For the day we ended up being 30% over LY!!!
Weather:pleasant. 70's during the day, 60s at night
Any Special events going on?:
Who worked?:
Alex, Stephanie, Naoto, Jason, Dusten CL. Julie and Krysten hosted, Jason SA, Hiroe FR
Jason SA did a fantastic job tonight! He was everywhere when we needed him to be, and he wasn't doing anything that was superfluous
Leary I'm adding this to the shift notes but can you please help me to make sure that everyone is ready for service and in preshift by 10 til. I will add it to the shift notes, but tonight not only was Naoto not even in uniform by 10 til but he had his art stuff all over the bench in the lobby and we were waiting for him to get ready. He was all over the place. I want everyone dressed and ready for service by the time preshift hits.
Flow of Business, Cuts and Ticket Times:
Busy from the start, right at 5pm and we were on a wait by 6pm, though it was a nicer progression than usual. Had 3 six-tops walk in, a few 5 tops and the rest. Everyone was consistently busy, and had a lot of first timers in tonight. I had a lot of tables order from me when I dropped food off, which isn't too unusual, but the quantity of tables that I took not only a few items orders from, but some I took complete orders from. It was odd. Ticket times at the sushi bar never got out of control despite the back log of tickets I saw line up against the printer at around 6pm, the guys back there seemed to push it all out easily. Might want to think about scheduling the 3rd man in a little earlier on Saturdays though. Toshi got in at 6pm and got right to work. The kitchen did okay too. We started to die down around 9 and were off a wait by then so I gave it until 9:30 to make any cuts. I cut Stephanie, Alex and 1 host at that time, not thinking we would get another pop. But we did . Two more 7-tops walked in a few minutes before 10pm and we were off to the races again. It was Dusten, Naoto, Jason and I and everyone was super helpful with each other. They hustled it out and we made it to close with the 3 of them intact.
Earlier in the night the kitchen got a ticket with 5 tempura mowrasi (totally butchering the spelling) and it took them about 35 minutes to get all of the orders out. Normally it would have been fine, but it was a table of 5 very older women and they all ordered it as their meal and expected it to come out all at the same time. Alex said they were getting cranky because some people were eating and some didn't have any food, I told her to wait and see how they were after they ate, maybe they were just hungry. They also ordered 5 LARGE sides of the honey wasabi aioli to dip their tempura in. Alex said she explained to them how we serve our food (small plate style) but they decided to disregard her. At the end, one of them started arguing with her about the aioli sides charge, even though Alex told them it was $1 a piece (she wasn't originally, but I told her to clear it with them to be safe, and the lady at the head of the table said it was fine) and then told Alex not to argue with her anymore or she would be "taking it out of her tip". On their way out I said bye and thank you, and the one woman told me "service was terrible" and I asked her how did she mean, and she went on and on about the plates not coming out together and they were one by one and a table that came in after her got their food before her, and on and on. I told her we are a tapas style restaurant, meaning all plates are intended to be shared and we have a very small kitchen and blah blah blah I went on my usual spiel about it. She just didn't want to hear it. Then she said, "Well we will NOT be back!" and I said, "Ok ma'am, well we're not for everyone" and that was that. They left making a scene, Lindsey said, as she was taking drink orders on the patio they came out squawking "I can't believe we had to pay for that!" They were crotchety old women who should have just went to Hyde Park Bar and Grill and got their chicken fried steaks and went on with their day. Can't win'em all I guess.
After that episode it was all smooth sailing. Everyone was happy, eating heartily, especially nigiri pieces! Stephanie had a table order 30 salmon nigiri pieces. I thought for sure that this would be the day that Take's head literally popped off his little shoulders and exploded into a million little pieces. But good news, it didn't! He handled it all very well. He was the busiest of everyone tonight, hustling his hands away.
Is there a reason we aren't keeping Midnight Sun's in the kitchen anymore? Is it because the cooler it broken? I hope that is the answer. I ran so many midnight suns back to the kitchen tonight, my feets hurt!
Any VIP's in?
Karen (regular)
We had a lot of first timers in.
Comps of note:
had 1 DNL on the farm salad, she said the greens were too bitter and the dressing too salty
R&M needs?:
86'd items/ need more?
We ran out of so much fish tonight, it was crazy!
We need:
Mex Coke
Izze Clementine
Dishwasher aprons
We are out of coffee- was that mentioned to anyone from the staff?
We are almost out of Iced tea Filters for the machine. If anyone is at Rest Depot anytime soon please pick up more. They're like coffee filters but they're way bigger
Projected Sales: $6792
TY Dinner Sales:$7642
+/- : up 43% over LY, and $850 projected
For the day we ended up being 30% over LY!!!
Weather:pleasant. 70's during the day, 60s at night
Any Special events going on?:
Who worked?:
Alex, Stephanie, Naoto, Jason, Dusten CL. Julie and Krysten hosted, Jason SA, Hiroe FR
Jason SA did a fantastic job tonight! He was everywhere when we needed him to be, and he wasn't doing anything that was superfluous
Leary I'm adding this to the shift notes but can you please help me to make sure that everyone is ready for service and in preshift by 10 til. I will add it to the shift notes, but tonight not only was Naoto not even in uniform by 10 til but he had his art stuff all over the bench in the lobby and we were waiting for him to get ready. He was all over the place. I want everyone dressed and ready for service by the time preshift hits.
Flow of Business, Cuts and Ticket Times:
Busy from the start, right at 5pm and we were on a wait by 6pm, though it was a nicer progression than usual. Had 3 six-tops walk in, a few 5 tops and the rest. Everyone was consistently busy, and had a lot of first timers in tonight. I had a lot of tables order from me when I dropped food off, which isn't too unusual, but the quantity of tables that I took not only a few items orders from, but some I took complete orders from. It was odd. Ticket times at the sushi bar never got out of control despite the back log of tickets I saw line up against the printer at around 6pm, the guys back there seemed to push it all out easily. Might want to think about scheduling the 3rd man in a little earlier on Saturdays though. Toshi got in at 6pm and got right to work. The kitchen did okay too. We started to die down around 9 and were off a wait by then so I gave it until 9:30 to make any cuts. I cut Stephanie, Alex and 1 host at that time, not thinking we would get another pop. But we did . Two more 7-tops walked in a few minutes before 10pm and we were off to the races again. It was Dusten, Naoto, Jason and I and everyone was super helpful with each other. They hustled it out and we made it to close with the 3 of them intact.
Earlier in the night the kitchen got a ticket with 5 tempura mowrasi (totally butchering the spelling) and it took them about 35 minutes to get all of the orders out. Normally it would have been fine, but it was a table of 5 very older women and they all ordered it as their meal and expected it to come out all at the same time. Alex said they were getting cranky because some people were eating and some didn't have any food, I told her to wait and see how they were after they ate, maybe they were just hungry. They also ordered 5 LARGE sides of the honey wasabi aioli to dip their tempura in. Alex said she explained to them how we serve our food (small plate style) but they decided to disregard her. At the end, one of them started arguing with her about the aioli sides charge, even though Alex told them it was $1 a piece (she wasn't originally, but I told her to clear it with them to be safe, and the lady at the head of the table said it was fine) and then told Alex not to argue with her anymore or she would be "taking it out of her tip". On their way out I said bye and thank you, and the one woman told me "service was terrible" and I asked her how did she mean, and she went on and on about the plates not coming out together and they were one by one and a table that came in after her got their food before her, and on and on. I told her we are a tapas style restaurant, meaning all plates are intended to be shared and we have a very small kitchen and blah blah blah I went on my usual spiel about it. She just didn't want to hear it. Then she said, "Well we will NOT be back!" and I said, "Ok ma'am, well we're not for everyone" and that was that. They left making a scene, Lindsey said, as she was taking drink orders on the patio they came out squawking "I can't believe we had to pay for that!" They were crotchety old women who should have just went to Hyde Park Bar and Grill and got their chicken fried steaks and went on with their day. Can't win'em all I guess.
After that episode it was all smooth sailing. Everyone was happy, eating heartily, especially nigiri pieces! Stephanie had a table order 30 salmon nigiri pieces. I thought for sure that this would be the day that Take's head literally popped off his little shoulders and exploded into a million little pieces. But good news, it didn't! He handled it all very well. He was the busiest of everyone tonight, hustling his hands away.
Is there a reason we aren't keeping Midnight Sun's in the kitchen anymore? Is it because the cooler it broken? I hope that is the answer. I ran so many midnight suns back to the kitchen tonight, my feets hurt!
Any VIP's in?
Karen (regular)
We had a lot of first timers in.
Comps of note:
had 1 DNL on the farm salad, she said the greens were too bitter and the dressing too salty
R&M needs?:
86'd items/ need more?
We ran out of so much fish tonight, it was crazy!
We need:
Mex Coke
Izze Clementine
Dishwasher aprons
We are out of coffee- was that mentioned to anyone from the staff?
We are almost out of Iced tea Filters for the machine. If anyone is at Rest Depot anytime soon please pick up more. They're like coffee filters but they're way bigger
Saturday, April 19, 2014
Saturday AM Recap 4/19/14
LY Lunch Sales:2178.60
Projected Sales:1896 (+253.50)
TY Lunch Sales:2149.50
+/- : -1%
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: Sunny in the morning, overcast by the afternoon
Any Special events going on?: Reggie Fest and I'm sure lots of other things
Who worked?:
Lindsey, Anthony, Johnny, Sophia CL, Alex H, Kaori FR, Joaquin SA
Flow of Business, Cuts and Ticket Times:
It was a really mellow day. We had 1 4-top, 1 2-top, and a 1-top come in before noon. After a very long slow start, we almost got full around 1. We never went on a wait, but we were full and steady from 1-215, and then slowed back down at the end. Ticket times were good. Pretty easy smooth shift.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Projected Sales:1896 (+253.50)
TY Lunch Sales:2149.50
+/- : -1%
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: Sunny in the morning, overcast by the afternoon
Any Special events going on?: Reggie Fest and I'm sure lots of other things
Who worked?:
Lindsey, Anthony, Johnny, Sophia CL, Alex H, Kaori FR, Joaquin SA
Flow of Business, Cuts and Ticket Times:
It was a really mellow day. We had 1 4-top, 1 2-top, and a 1-top come in before noon. After a very long slow start, we almost got full around 1. We never went on a wait, but we were full and steady from 1-215, and then slowed back down at the end. Ticket times were good. Pretty easy smooth shift.
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Friday 4/18/14 PM Recap
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 5273
Projected Sales: 6670 (+503.70)
TY Dinner Sales:7173.70
+/- : +36 %
Weather: It was a lovely night
Any Special events going on?: Not that I know of
Who worked?:
Jason, Kate, Alex, Taylor, Dusten CL, Jason SA, Kaori FR, Julie & Krystin H, Lindsey CKL
Flow of Business, Cuts and Ticket Times:
It was a busy, but smooth night. It was a slow first hour, but it picked up by 6, and we were on a wait by 630. Got up to an hour wait, which was almost entirely 2 tops. Quote times were good, and ticket times were great tonight. Came off the wait around 1015, and went 2 on. The only issue we had was having 1 dishwasher tonight. Daniel and I were surprised by it, but he helped out during the rush. It looks like teresa was scratched off the schedule, so I guess she's fired?
Any VIP's in? Parker and Sherry
Comps of note:
R&M needs?:
86'd items/ need more? I think they've been ordered already, but we need more chopsticks.
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 5273
Projected Sales: 6670 (+503.70)
TY Dinner Sales:7173.70
+/- : +36 %
Weather: It was a lovely night
Any Special events going on?: Not that I know of
Who worked?:
Jason, Kate, Alex, Taylor, Dusten CL, Jason SA, Kaori FR, Julie & Krystin H, Lindsey CKL
Flow of Business, Cuts and Ticket Times:
It was a busy, but smooth night. It was a slow first hour, but it picked up by 6, and we were on a wait by 630. Got up to an hour wait, which was almost entirely 2 tops. Quote times were good, and ticket times were great tonight. Came off the wait around 1015, and went 2 on. The only issue we had was having 1 dishwasher tonight. Daniel and I were surprised by it, but he helped out during the rush. It looks like teresa was scratched off the schedule, so I guess she's fired?
Any VIP's in? Parker and Sherry
Comps of note:
R&M needs?:
86'd items/ need more? I think they've been ordered already, but we need more chopsticks.
Friday, April 18, 2014
Friday AM 4.18.14
LY Lunch Sales:$2043
Projected Sales: $1962
TY Lunch Sales: $2201
+/- : gain of 8% over LY and $239 over sales goal
Weather: overcast then sunny in the later afternoon. high of 80
Any Special events going on?:
Who worked?:
Johnny, Stephanie, Joel, Lynn CL. Tiffany hosted, hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
A steady lunch overall. Had a slow push around noon then another slow push at 1, where we filled up but never officially went on a wait. It was another steady lunch just like yesterday. No ticket issues, everyone was happily floating along.
Any VIP's in? Aaron, bartender at Contigo, gave him SIN discount
Comps of note:see above
R&M needs?:
Hill refrigeration came in today to look at the reach in near fry. It needs a new coil and filter that he won't be able to repair until Monday or Tuesday so please don't put anything in it.
Take, tomorrow can you change the bulb in the Kome sign facing north if you haven't done it already. Thank you.
Patrick will be in sometime this weekend to figure out the horrid mess of cords we have with the fans and the outside lights, and also to install more lights out front, just FYI
86'd items/ need more?
Projected Sales: $1962
TY Lunch Sales: $2201
+/- : gain of 8% over LY and $239 over sales goal
Weather: overcast then sunny in the later afternoon. high of 80
Any Special events going on?:
Who worked?:
Johnny, Stephanie, Joel, Lynn CL. Tiffany hosted, hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
A steady lunch overall. Had a slow push around noon then another slow push at 1, where we filled up but never officially went on a wait. It was another steady lunch just like yesterday. No ticket issues, everyone was happily floating along.
Any VIP's in? Aaron, bartender at Contigo, gave him SIN discount
Comps of note:see above
R&M needs?:
Hill refrigeration came in today to look at the reach in near fry. It needs a new coil and filter that he won't be able to repair until Monday or Tuesday so please don't put anything in it.
Take, tomorrow can you change the bulb in the Kome sign facing north if you haven't done it already. Thank you.
Patrick will be in sometime this weekend to figure out the horrid mess of cords we have with the fans and the outside lights, and also to install more lights out front, just FYI
86'd items/ need more?
Thursday, April 17, 2014
Thursday 4.17.14
LY Lunch Sales:$1475
Projected: $1572
TY Lunch Sales: $1792
+/- : up 21% over LY and over $220 projected
LY Dinner Sales: $4436
Projected: $ 4642
TY Dinner Sales: $5197
+/- :up 17% over LY and $555 over projected
Weather:
Gloomy, warm with some drizzle towards the late afternoon/evening
Any Special events going on?:
not that I know of
Who worked?:
Lunch: Sophia, Johnny, Anthony, Lynn CL. Junko hosted, Julie FR, Jason SA
Dinner: Dusten, Jason, Clair, Taylor, Naoto CL. Julie host, Hiroe FR, Joaquin SA
Flow of Business, Cuts and Ticket Times:
Lunch: Lunch was a nice steady pace today. I probably should have written these notes after lunch because I have medicine brain and can't remember if we went on a wait or not. I don't think we did. I think it was just steady enough
Dinner: What a great night! We started with a nice happy hour crew, about 5 tables in, then we were full by 6:30 with a steady one in one out, and finally went on a wait by 7, a steady 20-30, and at one point had 3 tables wait 45 minutes due to the fact that we had a rush of 3/4 tops and only 2 tops getting up. But no one was upset. We didn't have any major ticket times. At the height maybe we were at 25 minutes for rolls. But we were just consistently busy all night, it was great. Got off the wait around 9:15 at which point I went down to just Naoto and Taylor. Kept support on until 10pm
Any VIP's in?
Lunch: Rachel and Carlos came in right at the end
Dinner Regulars: Ingrid and James, Ransom and David, John owner of Clowndog Bicycles
Comps of note:
Did some FNF for my friend Candice who was in for dinner, had some DNL's, one was a hot sake, one was a dango
R&M needs?:
These were discussed at the mgr meeting so no need to rehash
86'd items/ need more?
Take has sake-kasu coming next Thursday with Yamasho
Servers mentioned more than once that we were out of crystallized ginger, so if we could get more of that.
Also we were talking about desserts and if we could get a chocolate dessert on the menu, maybe to replace the warabi mochi's. Just a thought. I think it would help boost dessert sales for sure.
Projected: $1572
TY Lunch Sales: $1792
+/- : up 21% over LY and over $220 projected
LY Dinner Sales: $4436
Projected: $ 4642
TY Dinner Sales: $5197
+/- :up 17% over LY and $555 over projected
Weather:
Gloomy, warm with some drizzle towards the late afternoon/evening
Any Special events going on?:
not that I know of
Who worked?:
Lunch: Sophia, Johnny, Anthony, Lynn CL. Junko hosted, Julie FR, Jason SA
Dinner: Dusten, Jason, Clair, Taylor, Naoto CL. Julie host, Hiroe FR, Joaquin SA
Flow of Business, Cuts and Ticket Times:
Lunch: Lunch was a nice steady pace today. I probably should have written these notes after lunch because I have medicine brain and can't remember if we went on a wait or not. I don't think we did. I think it was just steady enough
Dinner: What a great night! We started with a nice happy hour crew, about 5 tables in, then we were full by 6:30 with a steady one in one out, and finally went on a wait by 7, a steady 20-30, and at one point had 3 tables wait 45 minutes due to the fact that we had a rush of 3/4 tops and only 2 tops getting up. But no one was upset. We didn't have any major ticket times. At the height maybe we were at 25 minutes for rolls. But we were just consistently busy all night, it was great. Got off the wait around 9:15 at which point I went down to just Naoto and Taylor. Kept support on until 10pm
Any VIP's in?
Lunch: Rachel and Carlos came in right at the end
Dinner Regulars: Ingrid and James, Ransom and David, John owner of Clowndog Bicycles
Comps of note:
Did some FNF for my friend Candice who was in for dinner, had some DNL's, one was a hot sake, one was a dango
R&M needs?:
These were discussed at the mgr meeting so no need to rehash
86'd items/ need more?
Take has sake-kasu coming next Thursday with Yamasho
Servers mentioned more than once that we were out of crystallized ginger, so if we could get more of that.
Also we were talking about desserts and if we could get a chocolate dessert on the menu, maybe to replace the warabi mochi's. Just a thought. I think it would help boost dessert sales for sure.
Wednesday, April 16, 2014
Wednesday Recap 4/16/14
LY Lunch Sales:1441.50
Proj: 1562 (+62.30)
TY Lunch Sales:1624.30
+/- : +13%
LY Dinner Sales: 4645.50
Proj: 4872 (-284)
TY Dinner Sales: 4588.00
+/- : -1 %
We missed our sales goal by 221.70, but beat last by 125.30
Weather: Beautiful
Any Special events going on?:
Who worked?:
Lunch: Clair, Joel, Anthony, Lynn CL, Julie FR, Junko H, Jason SA
Dinner: Clair, Naoto, Alex, Jason, Stephanie CL, Joel H, Kaori FR w/ Krystin
Flow of Business, Cuts and Ticket Times:
Lunch was mellow, but sale ended up being decent. Never got a big pop, or went on a wait, but it was a slow trickle that kept us busy. Went 2 on at 1, and 1 on at 145. Ticket times were good.
Dinner: We got busty early tonight. We didn't go on a wait until about 730, but we were pretty much full and busy by 6. Kayo was here most of the pop helping out (thank you). It was needed with joel being a little green at the host stand, and Kazu being new at ichiban. Kazu had a tough night. It was busier then most Wednesdays, and every table was ordering sushimi, and nigiri. Had a large sashimi plate during the pop as well. He got through it, but we had some 30-40 minute tickets. Actual had one table walk out. Luckily I was able to catch them in the parking lot, apologize, and give them some Kome bucks to try and get them back. The guy was pretty pissed, but I did my best to calm him down. I wish I had known about the situation before it got to that point, but it was so busy and they were so quiet that stephanie didn't even realize that they were mad. We got through the pop, but there was a bit of a rough patch. We came off the wait around 845, and mellowed out by 910. Went 2 on at 915 and closed that way. Naoto took excellent care of our VIP Japanese tables. The star of the show signed a flyer for Take and Kayo. It's in Take's box.
Any VIP's in? Manager from goodnight, Maggie and Ryan, Kyle Offidani
Comps of note: a handful of friends and family, lot's of Kome bucks from contest prizes
R&M needs?:
86'd items/ need more?
Proj: 1562 (+62.30)
TY Lunch Sales:1624.30
+/- : +13%
LY Dinner Sales: 4645.50
Proj: 4872 (-284)
TY Dinner Sales: 4588.00
+/- : -1 %
We missed our sales goal by 221.70, but beat last by 125.30
Weather: Beautiful
Any Special events going on?:
Who worked?:
Lunch: Clair, Joel, Anthony, Lynn CL, Julie FR, Junko H, Jason SA
Dinner: Clair, Naoto, Alex, Jason, Stephanie CL, Joel H, Kaori FR w/ Krystin
Flow of Business, Cuts and Ticket Times:
Lunch was mellow, but sale ended up being decent. Never got a big pop, or went on a wait, but it was a slow trickle that kept us busy. Went 2 on at 1, and 1 on at 145. Ticket times were good.
Dinner: We got busty early tonight. We didn't go on a wait until about 730, but we were pretty much full and busy by 6. Kayo was here most of the pop helping out (thank you). It was needed with joel being a little green at the host stand, and Kazu being new at ichiban. Kazu had a tough night. It was busier then most Wednesdays, and every table was ordering sushimi, and nigiri. Had a large sashimi plate during the pop as well. He got through it, but we had some 30-40 minute tickets. Actual had one table walk out. Luckily I was able to catch them in the parking lot, apologize, and give them some Kome bucks to try and get them back. The guy was pretty pissed, but I did my best to calm him down. I wish I had known about the situation before it got to that point, but it was so busy and they were so quiet that stephanie didn't even realize that they were mad. We got through the pop, but there was a bit of a rough patch. We came off the wait around 845, and mellowed out by 910. Went 2 on at 915 and closed that way. Naoto took excellent care of our VIP Japanese tables. The star of the show signed a flyer for Take and Kayo. It's in Take's box.
Any VIP's in? Manager from goodnight, Maggie and Ryan, Kyle Offidani
Comps of note: a handful of friends and family, lot's of Kome bucks from contest prizes
R&M needs?:
86'd items/ need more?
Tuesday 4/15/14 Recap
LY Lunch Sales: 1592.25
Proj: 1624 (-96.82)
TY Lunch Sales:1527.18
+/- : -4%
LY Dinner Sales: 3708.95
Proj: 3762 (+726.61)
TY Dinner Sales: 4488.61
+/- : +21%
Beat the sales goal by $629.79, and beat last years sales by $714.59. Not a bad day despite the slow starts.
Weather:Sunny, pretty, and a little chilly
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Anthony, Johnny, Stephanie CL, Junko H, Joel FR
Dinner: Lindsey, Jason, Clair, Taylor, Sophia CL, Joaquin SA, Joel FR, Krystin
Flow of Business, Cuts and Ticket Times:
Lunch started off really slow. Never got a pop, and it was dead by 115 so I went 2 on. We did a small late pop, but nothing crazy. Just enough so the closers made a little money. Ticket times were good.
Dinner started off really slow, but started to pick up a bit around 7. We went on a small wait by 730, and were up to about a 30-45 min wait by 8. Came off the wait around 9, and I went 2 on by 925. We got a good amount late tables. Enough to keep everyone busy. Things were smooth most of the night, but we ran out of avocado around 9. There were several orders on the sushi line waiting to be made that we had to ask tables what they wanted instead. It caused some long ticket times ( I think 45 minutes were the longest tickets I saw). Most of the tables were understanding, but they were a little grumbly about having to re-order after their orders had been in for 20 minutes. One table was pretty unhappy so I comped their 2 remake rolls. A solo customer (mentioned below) was having bad luck ordering things that we had just 86'd. It took over 45 minutes to get 3 nigiri pieces, so I comped those as well. He super appreciative and understanding, but I felt like it was the right thing to do. Hopefully it will keep him as a customer.
Any VIP's in? Owner of contigo, head chef of sway, Steve from Barflys, Chris from Lambert's?
Comps of note:Comped 2 glasses of Terre di Gioja (the bottle was over a week opened and had started to turn. Comped a couple of rolls due to long wait, and being out of avocado. Comped 3 nigiri pieces for a guy that was waiting for pieces that we ended up being 86'd, and then the next 5 pieces he ordered we were out of as well. it took about 45 minutes before he got any pieces so I felt like we should comp them. He was very understanding, and happy by the end.
R&M needs?:
86'd items/ need more? Avocado
Proj: 1624 (-96.82)
TY Lunch Sales:1527.18
+/- : -4%
LY Dinner Sales: 3708.95
Proj: 3762 (+726.61)
TY Dinner Sales: 4488.61
+/- : +21%
Beat the sales goal by $629.79, and beat last years sales by $714.59. Not a bad day despite the slow starts.
Weather:Sunny, pretty, and a little chilly
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Anthony, Johnny, Stephanie CL, Junko H, Joel FR
Dinner: Lindsey, Jason, Clair, Taylor, Sophia CL, Joaquin SA, Joel FR, Krystin
Flow of Business, Cuts and Ticket Times:
Lunch started off really slow. Never got a pop, and it was dead by 115 so I went 2 on. We did a small late pop, but nothing crazy. Just enough so the closers made a little money. Ticket times were good.
Dinner started off really slow, but started to pick up a bit around 7. We went on a small wait by 730, and were up to about a 30-45 min wait by 8. Came off the wait around 9, and I went 2 on by 925. We got a good amount late tables. Enough to keep everyone busy. Things were smooth most of the night, but we ran out of avocado around 9. There were several orders on the sushi line waiting to be made that we had to ask tables what they wanted instead. It caused some long ticket times ( I think 45 minutes were the longest tickets I saw). Most of the tables were understanding, but they were a little grumbly about having to re-order after their orders had been in for 20 minutes. One table was pretty unhappy so I comped their 2 remake rolls. A solo customer (mentioned below) was having bad luck ordering things that we had just 86'd. It took over 45 minutes to get 3 nigiri pieces, so I comped those as well. He super appreciative and understanding, but I felt like it was the right thing to do. Hopefully it will keep him as a customer.
Any VIP's in? Owner of contigo, head chef of sway, Steve from Barflys, Chris from Lambert's?
Comps of note:Comped 2 glasses of Terre di Gioja (the bottle was over a week opened and had started to turn. Comped a couple of rolls due to long wait, and being out of avocado. Comped 3 nigiri pieces for a guy that was waiting for pieces that we ended up being 86'd, and then the next 5 pieces he ordered we were out of as well. it took about 45 minutes before he got any pieces so I felt like we should comp them. He was very understanding, and happy by the end.
R&M needs?:
86'd items/ need more? Avocado
Monday, April 14, 2014
Monday Recap 04/14/14
LY Lunch Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 3465
TY Dinner Sales: 4489
+/- : up 1024
Weather: Chilly
Any Special events going on?: Industry Night
Who worked?:Taylor, Joel, Lyndsey, Kate, Dustin, Julie, Jauqin
Flow of Business, Cuts and Ticket Times: It was a great steady night. We had a party of 7 come in (Yellow Jacket crew) and three parties of 6 come in sprinkled through the night. We were on serveral spurts of 25 minute waits but we turned tables pretty quick. Joel got 1st cut and he stayed on to help bus tables and run food. I am observing him to be a great team player. Jauqin is such a great SA and is very happy to be here. I think once he gets a better flow of the floor he will be a much bigger asset to our team; cheers to him. I am stressing to our senior servers to be a good example for our new hires so I am being very picky with them.
I sat down with Lyndsey to express to her that she needs to work a little smarter to get her head count up and stay in control of her tables. We agreed that most of her lag is due to her not using a tray on the floor to knock out several things at once instead of running back and forth. I am sure we will see an improvement on that.
I do feel like we should strongly urge an employee meeting about how the sushi bar runs, how to communicate with them, and in general the ethic of teamwork. After talking to Take a little bit about how the sushi server responds with the sushi bar, I feel that it may be a good 101 lesson again about the time involved in sushi making, having sushi men work with sushi server in running food, Server understanding of sushi ticket time, and helping out when ever we can. Most of the sushi men if not all have no problem with getting asked about ticket times, but to clarify I think a sushi men/server meet up with this could be healthy and promote future good teamwork and communication.
Thoughts??
Take, if this sounds good to you I feel like it may clear up a lot with servers and sushi guys. I talked to taylor about his behavior and I feel like I allowed him to see how patient he needs to be with sushi guys, and also teamwork goes both ways. I hope that the message got across. at the end of the night he was not upset and I hope this lesson can be applied to all of our serving staff.
Any VIP's in? Industry people
Comps of note:I bought kara age for Hillside/Eden crew. I bought tako yaki for yellow jacket 7 top.
R&M needs?:
86'd items/ need more? Plastic cups, Coffee, Ice green tea.
TY Lunch Sales:
+/- :
LY Dinner Sales: 3465
TY Dinner Sales: 4489
+/- : up 1024
Weather: Chilly
Any Special events going on?: Industry Night
Who worked?:Taylor, Joel, Lyndsey, Kate, Dustin, Julie, Jauqin
Flow of Business, Cuts and Ticket Times: It was a great steady night. We had a party of 7 come in (Yellow Jacket crew) and three parties of 6 come in sprinkled through the night. We were on serveral spurts of 25 minute waits but we turned tables pretty quick. Joel got 1st cut and he stayed on to help bus tables and run food. I am observing him to be a great team player. Jauqin is such a great SA and is very happy to be here. I think once he gets a better flow of the floor he will be a much bigger asset to our team; cheers to him. I am stressing to our senior servers to be a good example for our new hires so I am being very picky with them.
I sat down with Lyndsey to express to her that she needs to work a little smarter to get her head count up and stay in control of her tables. We agreed that most of her lag is due to her not using a tray on the floor to knock out several things at once instead of running back and forth. I am sure we will see an improvement on that.
I do feel like we should strongly urge an employee meeting about how the sushi bar runs, how to communicate with them, and in general the ethic of teamwork. After talking to Take a little bit about how the sushi server responds with the sushi bar, I feel that it may be a good 101 lesson again about the time involved in sushi making, having sushi men work with sushi server in running food, Server understanding of sushi ticket time, and helping out when ever we can. Most of the sushi men if not all have no problem with getting asked about ticket times, but to clarify I think a sushi men/server meet up with this could be healthy and promote future good teamwork and communication.
Thoughts??
Take, if this sounds good to you I feel like it may clear up a lot with servers and sushi guys. I talked to taylor about his behavior and I feel like I allowed him to see how patient he needs to be with sushi guys, and also teamwork goes both ways. I hope that the message got across. at the end of the night he was not upset and I hope this lesson can be applied to all of our serving staff.
Any VIP's in? Industry people
Comps of note:I bought kara age for Hillside/Eden crew. I bought tako yaki for yellow jacket 7 top.
R&M needs?:
86'd items/ need more? Plastic cups, Coffee, Ice green tea.
Monday AM Recap 04/14/14
LY Lunch Sales: 1,444.00
TY Lunch Sales: 1,528.00
+/- : - 84.00
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Chilly
Any Special events going on?:
Who worked?: Joel, Anthony, Clair, Sophia, Hiroe, Kristi (FR Training) Junko
Flow of Business, Cuts and Ticket Times:
We at least had a full house at 12:30, however, no wait. Kitchen and Sushi were equally busy.
We had no SA, so Junko did a lot of bussing. I would like to see our servers take more initiative to bus their own tables when they know we do not have an SA. I cut Joel at 1pm although he stayed to the end cause of tables. I cut Clair at 1:30 and Anthony and Sophia closed out the day. I would like to see our senior servers lead with good example. It was hard to note that Anthony and Joel were working at a much faster pace and being thorough with tables. This is not to say that Clair and Sophia did a bad job today. I just have a little bit higher standards for our servers who have been here longer than new servers. It might be important to note this in preshift. If new servers see old servers on their phone, or they see them eat a roll or two off a sushi plate going to the back etc. examples like these can bleed into forming bad habits in our new staff. It would be a good reminder in my opinion.
Any VIP's in?
Comps of note: a 1st timer came in and ate some of the gyu don and said it was grizzly and too chewy. we comp'd it and she ordered gyoza instead. I got her 2 pieces of nama sake for waiting for new order. I voided a Katsu Lunch. It was suppose to be a Katsu Curry. Kitchen just used transferred to curry plating.
R&M needs?:
86'd items/ need more?
TY Lunch Sales: 1,528.00
+/- : - 84.00
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Chilly
Any Special events going on?:
Who worked?: Joel, Anthony, Clair, Sophia, Hiroe, Kristi (FR Training) Junko
Flow of Business, Cuts and Ticket Times:
We at least had a full house at 12:30, however, no wait. Kitchen and Sushi were equally busy.
We had no SA, so Junko did a lot of bussing. I would like to see our servers take more initiative to bus their own tables when they know we do not have an SA. I cut Joel at 1pm although he stayed to the end cause of tables. I cut Clair at 1:30 and Anthony and Sophia closed out the day. I would like to see our senior servers lead with good example. It was hard to note that Anthony and Joel were working at a much faster pace and being thorough with tables. This is not to say that Clair and Sophia did a bad job today. I just have a little bit higher standards for our servers who have been here longer than new servers. It might be important to note this in preshift. If new servers see old servers on their phone, or they see them eat a roll or two off a sushi plate going to the back etc. examples like these can bleed into forming bad habits in our new staff. It would be a good reminder in my opinion.
Any VIP's in?
Comps of note: a 1st timer came in and ate some of the gyu don and said it was grizzly and too chewy. we comp'd it and she ordered gyoza instead. I got her 2 pieces of nama sake for waiting for new order. I voided a Katsu Lunch. It was suppose to be a Katsu Curry. Kitchen just used transferred to curry plating.
R&M needs?:
86'd items/ need more?
Sunday PM Recap 4/13/14
LY Lunch Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 4593.00
Proj: 4650 (-724.70)
TY Dinner Sales:3925.30
+/- : -15%
Weather: Cloudy, warm, and muggy
Any Special events going on?:
Who worked?:
Alex, Clair, Lindsey, Dusten w/ Joel, Sophia CL, Jason SA, Hiroe FR, Julie w/ Tiffany
Flow of Business, Cuts and Ticket Times:
It was painfully slow tonight. I was hoping we would get a late pop so the trainees could get some practice, but it never happened. We never went on a wait, and never completely filled up at any time. There were several events (art city festival, some car race) happening today so maybe folks were tired after events. We're hitting that time of year where every weekend is packed with events around the city, so business might be sporadic for the next month or so. Went 4 on at 815, 3 on at 840, 2 on at 905. Cut the host, and SA at 945. Ticket times were good.
Any VIP's in? Neil was in with some friends
Comps of note: Training comps
R&M needs?:
86'd items/ need more? Clorox wipes, Kids cups, we could use some more straws as well. Has anyone ordered more chopsticks? they seem to be dwindling down again.
TY Lunch Sales:
+/- :
LY Dinner Sales: 4593.00
Proj: 4650 (-724.70)
TY Dinner Sales:3925.30
+/- : -15%
Weather: Cloudy, warm, and muggy
Any Special events going on?:
Who worked?:
Alex, Clair, Lindsey, Dusten w/ Joel, Sophia CL, Jason SA, Hiroe FR, Julie w/ Tiffany
Flow of Business, Cuts and Ticket Times:
It was painfully slow tonight. I was hoping we would get a late pop so the trainees could get some practice, but it never happened. We never went on a wait, and never completely filled up at any time. There were several events (art city festival, some car race) happening today so maybe folks were tired after events. We're hitting that time of year where every weekend is packed with events around the city, so business might be sporadic for the next month or so. Went 4 on at 815, 3 on at 840, 2 on at 905. Cut the host, and SA at 945. Ticket times were good.
Any VIP's in? Neil was in with some friends
Comps of note: Training comps
R&M needs?:
86'd items/ need more? Clorox wipes, Kids cups, we could use some more straws as well. Has anyone ordered more chopsticks? they seem to be dwindling down again.
Sunday, April 13, 2014
Sunday AM 4.13.14
LY Lunch Sales:$1205
Projected: $1723
TY Lunch Sales: $1364
+/- :up 13%, missed proj by $359
Weather:overcast, warm and humid. Pending rain
Any Special events going on?:
Art festival downtown, East Austin Farm Tour
Who worked?:
Alex, Stephanie, Kate, Christina CL. Joaquin SA (he's so sweet!) Joel hosted, Kaori FR
Flow of Business, Cuts and Ticket Times:
Not much to say about today. It was slow. Creepy slow. I cut Alex at 1, went down to 2 by 1:45, cut Joel at 2, and probably should have cut the SA too but I was anticipating getting hit at 2:30 (we've been getting weird late pops lately) Anyhow, that never happened so I went down to Christina at 2:40. I don't think anyone came in after that either.
Any VIP's in?
Harmon and his wife, Ed (motorcycle guy)
Comps of note:
R&M needs?:
86'd items/ need more?
Projected: $1723
TY Lunch Sales: $1364
+/- :up 13%, missed proj by $359
Weather:overcast, warm and humid. Pending rain
Any Special events going on?:
Art festival downtown, East Austin Farm Tour
Who worked?:
Alex, Stephanie, Kate, Christina CL. Joaquin SA (he's so sweet!) Joel hosted, Kaori FR
Flow of Business, Cuts and Ticket Times:
Not much to say about today. It was slow. Creepy slow. I cut Alex at 1, went down to 2 by 1:45, cut Joel at 2, and probably should have cut the SA too but I was anticipating getting hit at 2:30 (we've been getting weird late pops lately) Anyhow, that never happened so I went down to Christina at 2:40. I don't think anyone came in after that either.
Any VIP's in?
Harmon and his wife, Ed (motorcycle guy)
Comps of note:
R&M needs?:
86'd items/ need more?
Saturday PM Recap 4/12/14
LY Lunch Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 6911
Proj: 7105 (-121.70)
TY Dinner Sales:6983.30
+/- : +1%
Weather: Beautiful Day
Any Special events going on?: Longhorn race, there's some big motorcycle race happening as well
Who worked?:
Sophia, Naoto, Miho, Stephanie, Dusten CL, Julie and Joel H, Jason SA, Hiroe w/ Krystin FR
Flow of Business, Cuts and Ticket Times:
It was oddly slow. There were several races today so maybe people were too exhausted to go out. It took awhile before we went on a wait, but eventually went on one around 730. We had several 2 tops open during the wait because most parties were larger. Lots of 5 tops. Came off the wait around 930 so I cut the cocktail, and section 1. I was holding off to cut anymore because I thought we might get a late pop, but it never happened. Went 2 on at 1015. Had a handful of late tables to help sales, but nothing crazy. Ticket times were great tonight. Sales ended up being decent despite the slow pace.
Any VIP's in?
Comps of note: Training comps, Gave Lyn (old host) a friends and family discount. She was asking if we had any space for a part time host. Any thoughts about her coming back?
R&M needs?:
86'd items/ need more?
TY Lunch Sales:
+/- :
LY Dinner Sales: 6911
Proj: 7105 (-121.70)
TY Dinner Sales:6983.30
+/- : +1%
Weather: Beautiful Day
Any Special events going on?: Longhorn race, there's some big motorcycle race happening as well
Who worked?:
Sophia, Naoto, Miho, Stephanie, Dusten CL, Julie and Joel H, Jason SA, Hiroe w/ Krystin FR
Flow of Business, Cuts and Ticket Times:
It was oddly slow. There were several races today so maybe people were too exhausted to go out. It took awhile before we went on a wait, but eventually went on one around 730. We had several 2 tops open during the wait because most parties were larger. Lots of 5 tops. Came off the wait around 930 so I cut the cocktail, and section 1. I was holding off to cut anymore because I thought we might get a late pop, but it never happened. Went 2 on at 1015. Had a handful of late tables to help sales, but nothing crazy. Ticket times were great tonight. Sales ended up being decent despite the slow pace.
Any VIP's in?
Comps of note: Training comps, Gave Lyn (old host) a friends and family discount. She was asking if we had any space for a part time host. Any thoughts about her coming back?
R&M needs?:
86'd items/ need more?
Saturday, April 12, 2014
Saturday AM 4.12.14
LY Lunch Sales:$1582
Projected: $2171
TY Lunch Sales:$1885
+/- :up 19%, down $286 from proj. But still a nice increase.
Weather: Sunny and warm, low 80's today
Any Special events going on?:
a few small events around town- none that I can remember the names of, but I've heard of a few goings ons
Who worked?:
Sophia, Lindsey, Johnny , Alex CL. Jake hosted, Kaori FR, Joaquin SA
After I cut Jake at 2pm today I told her that I felt it was best for both parties involved that today be her last day. I told her I would get the rest of her shifts covered. She said good because she already gave 3 of them away. Then she proceeded to walk into the service station. I let her have her moment there telling the staff what a horrible bitch I am, then she walked around the corner, headed for the door I said "thank you and take care" she never turned around.
Flow of Business, Cuts and Ticket Times:
Today was our first Sat opening at 11am. Had our first guest at 11:20, and about 4 tables before noon. So that was good. Never got a huge lunch rush though, and never fully filled up or went on a wait. I waited until 1:30 to make any cuts and at 1:45 I cut Lindsey. Then at 2pm I went down to 2, and cut Jake. I left all support on for the last hour, just in case. Lately we've been getting weird later pops so I didn't want to shoot myself in the foot. Plus it was Johnny and Alex so I wanted to make sure we had support for them. Nothing much to mention really
Any VIP's in?none
Comps of note:just emp meals
R&M needs?:I still didn't fix that light bulb on the front sign. I'm sorry.
86'd items/ need more?
Projected: $2171
TY Lunch Sales:$1885
+/- :up 19%, down $286 from proj. But still a nice increase.
Weather: Sunny and warm, low 80's today
Any Special events going on?:
a few small events around town- none that I can remember the names of, but I've heard of a few goings ons
Who worked?:
Sophia, Lindsey, Johnny , Alex CL. Jake hosted, Kaori FR, Joaquin SA
After I cut Jake at 2pm today I told her that I felt it was best for both parties involved that today be her last day. I told her I would get the rest of her shifts covered. She said good because she already gave 3 of them away. Then she proceeded to walk into the service station. I let her have her moment there telling the staff what a horrible bitch I am, then she walked around the corner, headed for the door I said "thank you and take care" she never turned around.
Flow of Business, Cuts and Ticket Times:
Today was our first Sat opening at 11am. Had our first guest at 11:20, and about 4 tables before noon. So that was good. Never got a huge lunch rush though, and never fully filled up or went on a wait. I waited until 1:30 to make any cuts and at 1:45 I cut Lindsey. Then at 2pm I went down to 2, and cut Jake. I left all support on for the last hour, just in case. Lately we've been getting weird later pops so I didn't want to shoot myself in the foot. Plus it was Johnny and Alex so I wanted to make sure we had support for them. Nothing much to mention really
Any VIP's in?none
Comps of note:just emp meals
R&M needs?:I still didn't fix that light bulb on the front sign. I'm sorry.
86'd items/ need more?
Friday 4.11.14
LY Lunch Sales:$1744
Projected: $1933
TY Lunch Sales: $1857
+/- : up 6% from LY, short $76 from projected
LY Dinner Sales:$5897
Projected: $6711
TY Dinner Sales:$6614
+/- : up 12% from LY, short $97 from projected!
For the day: $8471, LY was $7641, we beat it by 11%. Projected was $8644, we missed it by $173
Weather:Sunny, warm and beautiful
Any Special events going on?:
Not in town, but we had the Blind Sake Tasting. Only Lindsey, Stephanie, Alex, Jason & Taylor showed up. Naoto showed up late. But everyone had a great time. I emailed Kaila at serendipity to see if we can do a wine blind tasting next Friday at the same time. I think more staff will come to this one given how the ones that were at the sake tasting were ranting and raving.
Who worked?:
Lunch: Johnny, Stephanie, Anthony, Lynn CL. Jason SA, Clair picked up Jake's host shift (surprise surprise) Hiroe FR
Dinner: Jason, Kate, Alex, Stephanie and Dusten CL. Julie host, Kaori FR, Jason SA (I miss Perf already!)
Flow of Business, Cuts and Ticket Times:
Lunch: We got a pop around 12:30/1ish. Around 1:15 it cleared out. So it was a quick pop. The sushi bar got hit hard. Went down to 2 servers at 1:30. Nothing crazy. it seemed like everyone was ordering from the sushi bar today so they got a little jammed up
Dinner: What a weird night. Started slow, finally filled up around 7:15 and we went on a wait, then it got crazy hectic and everyone was running around, Take was backed up at sushi bar and was running out of Tskuiji and things, it was just, crazy. Then by 9 it mellowed out, and at 9:30 I cut Jason. We were off the wait at 9:50, and the place started to really clear out. I cut down to 2 and then we got several more tables in, and I asked Stephanie to take 2 of them since Dusten was already pretty busy and so was Alex. It all worked out in the end, but the flow of things have been really weird both last night and tonight. Also, Alex was a little off her game tonight. A5 tapped me on the arm while I was giving A1 their food and asked me for some water, and they already had miso soup. When I asked Alex about it she said she just forgot and was busy, but then later apologized for the oversight.
Any VIP's in?
Comps of note:
Take sent out a Large Sashimi that I comp'd to friends and family. That's all I could really recall. A bunch of voids for things we had 86's but that's it.
R&M needs?:
Got the plumber out and fixed the dish sink, as well as the hot water issue in the kitchen and fixed the sink there too with a new fixture.
86'd items/ need more?
How does everyone feel about getting Bev naps? I was at Rest depot today picking up napkins and saw they have the natural looking ones (not as heavy duty as the bamboo though) or black ones that look nice, but it might be nice to get for the warmer months, since I see a lot of water sweating on the table. Anyone have thoughts?
Projected: $1933
TY Lunch Sales: $1857
+/- : up 6% from LY, short $76 from projected
LY Dinner Sales:$5897
Projected: $6711
TY Dinner Sales:$6614
+/- : up 12% from LY, short $97 from projected!
For the day: $8471, LY was $7641, we beat it by 11%. Projected was $8644, we missed it by $173
Weather:Sunny, warm and beautiful
Any Special events going on?:
Not in town, but we had the Blind Sake Tasting. Only Lindsey, Stephanie, Alex, Jason & Taylor showed up. Naoto showed up late. But everyone had a great time. I emailed Kaila at serendipity to see if we can do a wine blind tasting next Friday at the same time. I think more staff will come to this one given how the ones that were at the sake tasting were ranting and raving.
Who worked?:
Lunch: Johnny, Stephanie, Anthony, Lynn CL. Jason SA, Clair picked up Jake's host shift (surprise surprise) Hiroe FR
Dinner: Jason, Kate, Alex, Stephanie and Dusten CL. Julie host, Kaori FR, Jason SA (I miss Perf already!)
Flow of Business, Cuts and Ticket Times:
Lunch: We got a pop around 12:30/1ish. Around 1:15 it cleared out. So it was a quick pop. The sushi bar got hit hard. Went down to 2 servers at 1:30. Nothing crazy. it seemed like everyone was ordering from the sushi bar today so they got a little jammed up
Dinner: What a weird night. Started slow, finally filled up around 7:15 and we went on a wait, then it got crazy hectic and everyone was running around, Take was backed up at sushi bar and was running out of Tskuiji and things, it was just, crazy. Then by 9 it mellowed out, and at 9:30 I cut Jason. We were off the wait at 9:50, and the place started to really clear out. I cut down to 2 and then we got several more tables in, and I asked Stephanie to take 2 of them since Dusten was already pretty busy and so was Alex. It all worked out in the end, but the flow of things have been really weird both last night and tonight. Also, Alex was a little off her game tonight. A5 tapped me on the arm while I was giving A1 their food and asked me for some water, and they already had miso soup. When I asked Alex about it she said she just forgot and was busy, but then later apologized for the oversight.
Any VIP's in?
Comps of note:
Take sent out a Large Sashimi that I comp'd to friends and family. That's all I could really recall. A bunch of voids for things we had 86's but that's it.
R&M needs?:
Got the plumber out and fixed the dish sink, as well as the hot water issue in the kitchen and fixed the sink there too with a new fixture.
86'd items/ need more?
How does everyone feel about getting Bev naps? I was at Rest depot today picking up napkins and saw they have the natural looking ones (not as heavy duty as the bamboo though) or black ones that look nice, but it might be nice to get for the warmer months, since I see a lot of water sweating on the table. Anyone have thoughts?
Thursday, April 10, 2014
Thursday 4.10.14
LY Lunch Sales: $1630
Projected: $1718 (-$183)
TY Lunch Sales: $1447
+/- :down 11%
LY Dinner Sales: $4683
Projected: $5111 (-$478)
TY Dinner Sales:$4205
+/- : down 10%
Down for the day -10%
Weather:
sunny and nice. A little windy but the sunshine makes up for it. Perfect Patio weather
Who worked?:
Lunch: Sophia, Dusten, Johnny, Lynn CL Junko hosted and trained Kristin. Perf SA and Jake FR. Joel did server training day 2 with Dusten.
Dinner: Dusten, Kate, Clair, Taylor, Naoto CL. Julie trained Krysten, Perf SA for the last time, and hiroe FR. Not much action for Krysten to see, unfortunately. See notes.
Flow of Business, Cuts and Ticket Times:
Lunch: it was slow. All day. Just like yesterday. I cut down to 3 at 12:45, thinking maybe we would get the 1:15 pop. But to no avail. I cut down to just Lynn at 1:30. Only had one potential problem this morning right towards the start. Sushi ticket times were taking 20 minutes, and Sophia put a 5 minute delay on her chicken Katsu for A1, but it still beat the sushi lunch. She was cool with it, but maybe something we need to talk about in preshift (servers timing sushi and kitchen better)
Dinner: Dinner started slow and never reached a wait. I kept anticipating it, but by 8pm it was still slow. I told Daniel that if nothing happens after 7:30 to make a cut, so he cut Greg around 7:45. I was waiting until 8pm to make any cuts and so at 8pm I cut Dusten. Held onto the 4 of them for another 45 minutes then went down to just Taylor and Naoto. We started filling up around 9:15 and almost went on a wait. Then it slowed down and I cut Taylor at 9:45. Got 2 more tables, then the night was over. Naoto was super busy at the end but handled it fine, and everyone worked together to help him with what he needed. I cut the hosts at 9pm also, and they clocked out by 9:30. I kept support on until 10pm. I really like closing with Naoto because he is thorough and I almost never have to ask him to do something that was left undone. Daniel did a great job in the kitchen tonight, by the way. I'm really excited to have him as part of the team. I set up an email account for him and he received the blogs. His email address is: d.martinez9391@gmail.com
Please add him to your email chains going forward, for anything kitchen related
Any VIP's in? Lunch: Harmon and his dad, Kenneth (weekend regular), as well as Leary's arch nemesis regulars.
Comps of note:
Had some DNL's tonight. Seaweed salad, Kirin (?), and had some training food to comp, but nothing crazy.
R&M needs?:
In better news, the graffiti that was on the front planter box has been removed. City of Austin Tax dollars at work. I put the request in two weeks ago and they said they would remove it. It's gone! yeay!
Kitchen and Sushi Bar: PLEASE keep the clutter and double used containers on the bottom portion of the service station reach in, to a minimum. We have wine and sake that we need to keep down there, and need for it to stay accessible. If you can find another space to put them, please do. We are running out of room in our fridge.
I will look into getting the light on the front sign fixed tomorrow, in the daylight. Also, I found some wood glue and have attempted to glue the pieces of wood that fell from the wall. Hopefully they will adhere
86'd items/ need more?
Daniel has a list. Masking tape is one of them
Projected: $1718 (-$183)
TY Lunch Sales: $1447
+/- :down 11%
LY Dinner Sales: $4683
Projected: $5111 (-$478)
TY Dinner Sales:$4205
+/- : down 10%
Down for the day -10%
Weather:
sunny and nice. A little windy but the sunshine makes up for it. Perfect Patio weather
Who worked?:
Lunch: Sophia, Dusten, Johnny, Lynn CL Junko hosted and trained Kristin. Perf SA and Jake FR. Joel did server training day 2 with Dusten.
Dinner: Dusten, Kate, Clair, Taylor, Naoto CL. Julie trained Krysten, Perf SA for the last time, and hiroe FR. Not much action for Krysten to see, unfortunately. See notes.
Flow of Business, Cuts and Ticket Times:
Lunch: it was slow. All day. Just like yesterday. I cut down to 3 at 12:45, thinking maybe we would get the 1:15 pop. But to no avail. I cut down to just Lynn at 1:30. Only had one potential problem this morning right towards the start. Sushi ticket times were taking 20 minutes, and Sophia put a 5 minute delay on her chicken Katsu for A1, but it still beat the sushi lunch. She was cool with it, but maybe something we need to talk about in preshift (servers timing sushi and kitchen better)
Dinner: Dinner started slow and never reached a wait. I kept anticipating it, but by 8pm it was still slow. I told Daniel that if nothing happens after 7:30 to make a cut, so he cut Greg around 7:45. I was waiting until 8pm to make any cuts and so at 8pm I cut Dusten. Held onto the 4 of them for another 45 minutes then went down to just Taylor and Naoto. We started filling up around 9:15 and almost went on a wait. Then it slowed down and I cut Taylor at 9:45. Got 2 more tables, then the night was over. Naoto was super busy at the end but handled it fine, and everyone worked together to help him with what he needed. I cut the hosts at 9pm also, and they clocked out by 9:30. I kept support on until 10pm. I really like closing with Naoto because he is thorough and I almost never have to ask him to do something that was left undone. Daniel did a great job in the kitchen tonight, by the way. I'm really excited to have him as part of the team. I set up an email account for him and he received the blogs. His email address is: d.martinez9391@gmail.com
Please add him to your email chains going forward, for anything kitchen related
Any VIP's in? Lunch: Harmon and his dad, Kenneth (weekend regular), as well as Leary's arch nemesis regulars.
Comps of note:
Had some DNL's tonight. Seaweed salad, Kirin (?), and had some training food to comp, but nothing crazy.
R&M needs?:
In better news, the graffiti that was on the front planter box has been removed. City of Austin Tax dollars at work. I put the request in two weeks ago and they said they would remove it. It's gone! yeay!
Kitchen and Sushi Bar: PLEASE keep the clutter and double used containers on the bottom portion of the service station reach in, to a minimum. We have wine and sake that we need to keep down there, and need for it to stay accessible. If you can find another space to put them, please do. We are running out of room in our fridge.
I will look into getting the light on the front sign fixed tomorrow, in the daylight. Also, I found some wood glue and have attempted to glue the pieces of wood that fell from the wall. Hopefully they will adhere
86'd items/ need more?
Daniel has a list. Masking tape is one of them
Wednesday Recap 4/9/14
LY Lunch Sales:1942.00
Proj: 1575 (-323.60)
TY Lunch Sales:1251.40
+/- : -36%
LY Dinner Sales: 3824
Proj: 4276 (+613.14)
TY Dinner Sales:4889.40
+/- : +28%
Weather: Another beautiful spring day
Any Special events going on?:
Who worked?:
Lunch: Clair, Sophia, Anthony, Lynn CL, Jason SA, Junko H w/ Krystin, Jake FR
Dinner: Clair, Sophia, Jason w/ Joel, Naoto, Stephanie CL, Alex H w/ Tiffany, Kaori FR, Joaquin SA
Joel aced his first wait train, Krystin did well at lunch but it was pretty slow, Tiffany was a little rough at the host stand, but she has 2 more trains and won't be working any of the busy shifts once she's out of training.
Flow of Business, Cuts and Ticket Times:
Lunch was incredible slow. Kept thinking we were going to get a pop, but it never happened. Went 1 on at 115 so at least Lynn could make some money. Had some late tables, but no real pop. Ticket times were good.
Dinner was solid tonight. Late pop as usual. Went on a wait around 730, and stayed full until about 915. Went 2 on at 915, and 1 on at 940. All the servers had great sales for a Wednesday, and we broke the sales goal. Ticket times were good. Having Take as the extra hand for the catering order helped out a lot.
Any VIP's in?
Comps of note:Comped a dynamite roll for a table that really didn't like it. They ordered a yoshizo roll instead, and were really happy with the replacement. Comped a farm salad for a table that found a caterpillar in their greens. They were cool about it, but I didn't feel right charging them for it.
R&M needs?: Luckily there weren't a lot of people in the lobby when it happened, but a couple of the wooden boards, and our TABC signage fell of the wall randomly. I was there when it happened, and nothing happened to cause it. I think the glue just finally gave. They're in the office for now. Kayo is getting a new rod for the bathroom curtain.
86'd items/ need more?Found out today that we were completely out of napkins in the trailer. Did any host mention this to anyone when they pulled the last box. Pretty sure it was pulled Saturday morning.
Proj: 1575 (-323.60)
TY Lunch Sales:1251.40
+/- : -36%
LY Dinner Sales: 3824
Proj: 4276 (+613.14)
TY Dinner Sales:4889.40
+/- : +28%
Weather: Another beautiful spring day
Any Special events going on?:
Who worked?:
Lunch: Clair, Sophia, Anthony, Lynn CL, Jason SA, Junko H w/ Krystin, Jake FR
Dinner: Clair, Sophia, Jason w/ Joel, Naoto, Stephanie CL, Alex H w/ Tiffany, Kaori FR, Joaquin SA
Joel aced his first wait train, Krystin did well at lunch but it was pretty slow, Tiffany was a little rough at the host stand, but she has 2 more trains and won't be working any of the busy shifts once she's out of training.
Flow of Business, Cuts and Ticket Times:
Lunch was incredible slow. Kept thinking we were going to get a pop, but it never happened. Went 1 on at 115 so at least Lynn could make some money. Had some late tables, but no real pop. Ticket times were good.
Dinner was solid tonight. Late pop as usual. Went on a wait around 730, and stayed full until about 915. Went 2 on at 915, and 1 on at 940. All the servers had great sales for a Wednesday, and we broke the sales goal. Ticket times were good. Having Take as the extra hand for the catering order helped out a lot.
Any VIP's in?
Comps of note:Comped a dynamite roll for a table that really didn't like it. They ordered a yoshizo roll instead, and were really happy with the replacement. Comped a farm salad for a table that found a caterpillar in their greens. They were cool about it, but I didn't feel right charging them for it.
R&M needs?: Luckily there weren't a lot of people in the lobby when it happened, but a couple of the wooden boards, and our TABC signage fell of the wall randomly. I was there when it happened, and nothing happened to cause it. I think the glue just finally gave. They're in the office for now. Kayo is getting a new rod for the bathroom curtain.
86'd items/ need more?Found out today that we were completely out of napkins in the trailer. Did any host mention this to anyone when they pulled the last box. Pretty sure it was pulled Saturday morning.
Wednesday, April 9, 2014
Tuesday Recap 4/9/14
LY Lunch Sales:1243
Proj:1458 (+347.90)
TY Lunch Sales:1805.90
+/- : +43%
LY Dinner Sales: 4080.10
Proj: 3793 (-64.19)
TY Dinner Sales:3728.81
+/- : -9%
Weather:It was a beautiful day
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Anthony, Johnny, Stephanie CL, Junko, Joel, No SA
Dinner: Kate, Taylor, Miho, Sophia CL, Lindsey w/ Krystin on first Host Train, Jason, Joel FR
Flow of Business, Cuts and Ticket Times:
Lunch: It was the first day trying to go without an SA, and of course it was the busiest Tuesday lunch I've worked in a month. It was fine, but Junko, and I were doing a lot of running around for the pop. Johnny was actually the only server that aced his section today without an SA. He was helping bus everyone's tables, and filling the whole restaurants drinks during down time. When he's good he's great. I'm going to try again next week, and see how it goes, but if lunches pick up again I might just have to scrap that idea. We filled up by noon, but started to die off around 115. Ticket times were good for the most part, but the catering order really bogged down the sushi line for a bit. 2 on at 115.
Dinner: It was a slow start as usual. We did go on a small wait around 715, and stayed full until about 9. Once again the catering order for the four seasons bogged down times. Take was busting ass, but it was a lot of food to prepare during the pop. We did have some long times, but the servers were good about communicating with their tables, and no comps were needed. Went1 on at 930.
Lindsey did a very thorough job training Krystin at the host stand. She's a great first friendly face for people to work with.
Any VIP's in?
Comps of note: Comped a Tori Teba was slightly undercooked. The guest didn't want another one. Made sure to let Daniel Know about it. Gave a guy 1/2 off his meal. He was originally sat at S1, and proceeded to touch a used band aid stuck to the chair as he sat. He freaked out, and ran to the bathroom to wash his hands. Then sat at A4. I talked him, and apologized for him starting his experience that way. I gave him 1/2 off. Later I went to check on his food. He was very happy, and was taking photos for his Yelp account. Hopefully I was able to turn it around for the review.
R&M needs?:
86'd items/ need more?
Proj:1458 (+347.90)
TY Lunch Sales:1805.90
+/- : +43%
LY Dinner Sales: 4080.10
Proj: 3793 (-64.19)
TY Dinner Sales:3728.81
+/- : -9%
Weather:It was a beautiful day
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Anthony, Johnny, Stephanie CL, Junko, Joel, No SA
Dinner: Kate, Taylor, Miho, Sophia CL, Lindsey w/ Krystin on first Host Train, Jason, Joel FR
Flow of Business, Cuts and Ticket Times:
Lunch: It was the first day trying to go without an SA, and of course it was the busiest Tuesday lunch I've worked in a month. It was fine, but Junko, and I were doing a lot of running around for the pop. Johnny was actually the only server that aced his section today without an SA. He was helping bus everyone's tables, and filling the whole restaurants drinks during down time. When he's good he's great. I'm going to try again next week, and see how it goes, but if lunches pick up again I might just have to scrap that idea. We filled up by noon, but started to die off around 115. Ticket times were good for the most part, but the catering order really bogged down the sushi line for a bit. 2 on at 115.
Dinner: It was a slow start as usual. We did go on a small wait around 715, and stayed full until about 9. Once again the catering order for the four seasons bogged down times. Take was busting ass, but it was a lot of food to prepare during the pop. We did have some long times, but the servers were good about communicating with their tables, and no comps were needed. Went1 on at 930.
Lindsey did a very thorough job training Krystin at the host stand. She's a great first friendly face for people to work with.
Any VIP's in?
Comps of note: Comped a Tori Teba was slightly undercooked. The guest didn't want another one. Made sure to let Daniel Know about it. Gave a guy 1/2 off his meal. He was originally sat at S1, and proceeded to touch a used band aid stuck to the chair as he sat. He freaked out, and ran to the bathroom to wash his hands. Then sat at A4. I talked him, and apologized for him starting his experience that way. I gave him 1/2 off. Later I went to check on his food. He was very happy, and was taking photos for his Yelp account. Hopefully I was able to turn it around for the review.
R&M needs?:
86'd items/ need more?
Monday, April 7, 2014
Monday PM Recap 04/07/14'
LY Lunch Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 3,597.00
TY Dinner Sales: 3,673.00
+/- :
Weather: Heavy rain but spotty.
Any Special events going on?:
Who worked?: Taylor, Clair, Alex, Lyndsey, Kate, Jauqin, Hiroe, Julie, Tiffany (train)
Flow of Business, Cuts and Ticket Times: This is going to be a long one...
It was a great Monday night despite some stressful events throughout the night. As you can see we beat out projected sales.
After a few phone calls to get details on the Acura party it was evident they were not aware of the time constraint in the party room. The 8pm reservation was slightly aggravated but it worked out. After talking to the liaison they offered to pick up half of the tab for the 8pm party since we sat them in the dining room. Of course at the end of the day it probably shouldn't have had to happen this way but at least everyone went home very happy. The party spent 900.00 for the evening and greatly appreciated the food and service (Kate)
Maybe in next manager meeting we can have a roundtable discussion about
1. VIP fine dining service (they clearly were the type to dine at places where plates are swapped out after every dish.)
2. To how and What extent do we treat our VIP with privileges and exception, etc.
At the end of the day, the party was very well mannered, tipped well, and spent good money for a monday night.
Kazu got very busy on the line, so Take thank you so much for being here to step in when needed. It made a huge difference on how the night went.
Leary, Tiffany forgot her paper work its in the office maybe have her quizzed on Wednesday?? Idk.
I did have to deal with a drunk couple in the middle of the busy hour; one of the ladies lost her coach wallet and began to get very angry, her partner began to accuse Juaqin of taking it or somebody in the restaurant... Then began to come at the hosts berating them about it. Thankfully I had stopped by the table before this happened and built a good rapport with them already. The thing is, I tried to see if it was our fault for over serving them but they only had 2 kirin lights and a hot sake each. Doesn't seem like too much in retrospect but it did seem like they may have been on xanax or something else to that degree. It seemed like both of them instantly began to slur and stumble. I tried to get them to stay for a minute but they were so wrapped up in the situation I couldn't get them to understand. At the same time I still heard them out, and Lyndsey confirmed she pulled out her wallet and payed and then got up and then she realized her wallet was missing. I took into consideration that jauqin is a nice person however he is new. When I asked him to come to the office and asked for him to pull out stuff from his wallet he did make a comment that maybe they "planted it on him". When nothing was in his pockets, I just told him that if it does pop up or if he sees it to please let me know. Upon him leaving he asked again about the wallet which frankly, made me question. He was worried also about when he would get paid... Something to please keep in mind.
Policy on what to order and how much. This needs to be discussed in manager meeting so we can lay this out for everyone. I had to hold the reigns on a 30 dollar tab Julie had on training meal. Fortunately she was already planning on paying for more than half of the items. But for future reference lets please lay out a solid confirmation on that soon so everyone is on board.
Any VIP's in? Other than the party...
Comps of note: I bought Johnny an austin beer works. him, shannon and their kid nathan came in.
Comps would have been much higher had the Acura party settle 8pm reservation down :)
I bought a kanbara for a musician friend who sat at A8. at the end, his tab was 137.00 at the end of the night so a fair trade for sure.She was Justines crew anyway
R&M needs?: Toilet got clogged in the ladies room but Take fixed it
86'd items/ need more?Whip cream, Pink Sugar, Share plates, Clorox Wipes, only 3 cans of red bean paste left, maybe more wobble wedges?, crystallized ginger.
TY Lunch Sales:
+/- :
LY Dinner Sales: 3,597.00
TY Dinner Sales: 3,673.00
+/- :
Weather: Heavy rain but spotty.
Any Special events going on?:
Who worked?: Taylor, Clair, Alex, Lyndsey, Kate, Jauqin, Hiroe, Julie, Tiffany (train)
Flow of Business, Cuts and Ticket Times: This is going to be a long one...
It was a great Monday night despite some stressful events throughout the night. As you can see we beat out projected sales.
After a few phone calls to get details on the Acura party it was evident they were not aware of the time constraint in the party room. The 8pm reservation was slightly aggravated but it worked out. After talking to the liaison they offered to pick up half of the tab for the 8pm party since we sat them in the dining room. Of course at the end of the day it probably shouldn't have had to happen this way but at least everyone went home very happy. The party spent 900.00 for the evening and greatly appreciated the food and service (Kate)
Maybe in next manager meeting we can have a roundtable discussion about
1. VIP fine dining service (they clearly were the type to dine at places where plates are swapped out after every dish.)
2. To how and What extent do we treat our VIP with privileges and exception, etc.
At the end of the day, the party was very well mannered, tipped well, and spent good money for a monday night.
Kazu got very busy on the line, so Take thank you so much for being here to step in when needed. It made a huge difference on how the night went.
Leary, Tiffany forgot her paper work its in the office maybe have her quizzed on Wednesday?? Idk.
I did have to deal with a drunk couple in the middle of the busy hour; one of the ladies lost her coach wallet and began to get very angry, her partner began to accuse Juaqin of taking it or somebody in the restaurant... Then began to come at the hosts berating them about it. Thankfully I had stopped by the table before this happened and built a good rapport with them already. The thing is, I tried to see if it was our fault for over serving them but they only had 2 kirin lights and a hot sake each. Doesn't seem like too much in retrospect but it did seem like they may have been on xanax or something else to that degree. It seemed like both of them instantly began to slur and stumble. I tried to get them to stay for a minute but they were so wrapped up in the situation I couldn't get them to understand. At the same time I still heard them out, and Lyndsey confirmed she pulled out her wallet and payed and then got up and then she realized her wallet was missing. I took into consideration that jauqin is a nice person however he is new. When I asked him to come to the office and asked for him to pull out stuff from his wallet he did make a comment that maybe they "planted it on him". When nothing was in his pockets, I just told him that if it does pop up or if he sees it to please let me know. Upon him leaving he asked again about the wallet which frankly, made me question. He was worried also about when he would get paid... Something to please keep in mind.
Policy on what to order and how much. This needs to be discussed in manager meeting so we can lay this out for everyone. I had to hold the reigns on a 30 dollar tab Julie had on training meal. Fortunately she was already planning on paying for more than half of the items. But for future reference lets please lay out a solid confirmation on that soon so everyone is on board.
Any VIP's in? Other than the party...
Comps of note: I bought Johnny an austin beer works. him, shannon and their kid nathan came in.
Comps would have been much higher had the Acura party settle 8pm reservation down :)
I bought a kanbara for a musician friend who sat at A8. at the end, his tab was 137.00 at the end of the night so a fair trade for sure.She was Justines crew anyway
R&M needs?: Toilet got clogged in the ladies room but Take fixed it
86'd items/ need more?Whip cream, Pink Sugar, Share plates, Clorox Wipes, only 3 cans of red bean paste left, maybe more wobble wedges?, crystallized ginger.
Recap Monday AM 04/07/14
LY Lunch Sales: 2,476.00
TY Lunch Sales: 1,509.00
+/- :
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Very nice and sunny
Any Special events going on?:
Who worked?: Clair, Alex, Kate, Sophia, Jason, Hiroe, Junko
Flow of Business, Cuts and Ticket Times: We finally got a full house a little after 1pm, but they came all at once. The sushi bar got hit very quickly, leading into Take requesting no Sushi/Sashimi orders at all from employees BOH and FOH. Other than that I had no hiccups from the kitchen, all the servers were aware of long sushi times so none of our guests were upset. Clair did accidentally knock over hot tea on a gentleman's lap, so I did comp his pork lunch. I cut Kate and Alex, at 1:30 and sophia and clair managed just fine.
Any VIP's in? Sonya from Eden, a group of Black Star Coop, Chad from High tower, Camacho (ex kome)
Comps of note: other than the Pork lunch, there was an owners comp for Kayo, I used my manager meal to buy Camacho 2 madai nigiri. Take had a shisamo come out for Sonya. I voided all of Kitchen's Sushi and Sashimi.
R&M needs?:
86'd items/ need more? I could not seem to find plastic lids for our quart containiers? maybe I am not opening my eyes enough? Other than that Topo chico was out apparently from the warehouse.
TY Lunch Sales: 1,509.00
+/- :
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Very nice and sunny
Any Special events going on?:
Who worked?: Clair, Alex, Kate, Sophia, Jason, Hiroe, Junko
Flow of Business, Cuts and Ticket Times: We finally got a full house a little after 1pm, but they came all at once. The sushi bar got hit very quickly, leading into Take requesting no Sushi/Sashimi orders at all from employees BOH and FOH. Other than that I had no hiccups from the kitchen, all the servers were aware of long sushi times so none of our guests were upset. Clair did accidentally knock over hot tea on a gentleman's lap, so I did comp his pork lunch. I cut Kate and Alex, at 1:30 and sophia and clair managed just fine.
Any VIP's in? Sonya from Eden, a group of Black Star Coop, Chad from High tower, Camacho (ex kome)
Comps of note: other than the Pork lunch, there was an owners comp for Kayo, I used my manager meal to buy Camacho 2 madai nigiri. Take had a shisamo come out for Sonya. I voided all of Kitchen's Sushi and Sashimi.
R&M needs?:
86'd items/ need more? I could not seem to find plastic lids for our quart containiers? maybe I am not opening my eyes enough? Other than that Topo chico was out apparently from the warehouse.
Sunday Recap 4/6/14
LY Lunch Sales: 1775.50
Proj: 1999 (-319.70)
TY Lunch Sales:1679.30
+/- : -5%
LY Dinner Sales: 0.00 (guess we were closed)
Proj: 4416 (-134.70)
TY Dinner Sales: 4281.30
+/- :
Weather: Chilly, cloudy, and drizzly. The Sun poked out once around 6.
Any Special events going on?
Who worked?:
Lunch: Lindsey, Stephanie, Alex, Christina CL, Julie, Jason, Kaori
Dinner: Lindsey, Stephanie, Alex, Kate, Sophia CL, Julie, Per Faijer, Hiroe
Flow of Business, Cuts and Ticket Times:
Lunch: We had a decent pop at lunch, and filled up around 1. It started emptying out by 2. Went 2 on at 2, and 1 on at 230. Ticket times were good at the sushi bar. The Kitchen was struggling during the pop. Christina was training at the fry station, and I'm not sure what happened, but when I went back there to check on a couple of things they were arguing a bit. I told them to save it for after the shift, and just get the food out. Had a couple of 40 minute times on items. 1 table was cool about it, and one table I comped a katsu teishoku because it came out 25 minutes after the ramen. I think they worked it out at the end of the shift because everything seemed ok between them.
Dinner: It was slow start, but we got hit all at once around 6. Everything went smoothly, but we went from empty to a 30 minute wait in about 10 minutes. Stayed full until about 830, and then business slowly dwindled out. Cut to 2 on at 845. The Acura party went well tonight, and they'll be back tomorrow. Jason, please hold B1 for them. The Japanese men loved everything, except the Ten Zaru Sauce. It was too sweet. I told them we would fix it by tomorrow, and made Take and Jason aware of it.
Any VIP's in?Rachel and Carlos, Neil, Julia and Travis
I wouldn't call her a VIP, but she is a regular. That lady that comes in here, and always causes problems at the host stand, and seems to have something personally against Lindsey was in here. Of course she was sat in Lindsey's section. It went ok, but she was rude as usual and it took a lot of attention to keep her happy.
Comps of note:
R&M needs?: The leak in the dish sink seems to be getting worse.
86'd items/ need more? More Mexican Coke
Proj: 1999 (-319.70)
TY Lunch Sales:1679.30
+/- : -5%
LY Dinner Sales: 0.00 (guess we were closed)
Proj: 4416 (-134.70)
TY Dinner Sales: 4281.30
+/- :
Weather: Chilly, cloudy, and drizzly. The Sun poked out once around 6.
Any Special events going on?
Who worked?:
Lunch: Lindsey, Stephanie, Alex, Christina CL, Julie, Jason, Kaori
Dinner: Lindsey, Stephanie, Alex, Kate, Sophia CL, Julie, Per Faijer, Hiroe
Flow of Business, Cuts and Ticket Times:
Lunch: We had a decent pop at lunch, and filled up around 1. It started emptying out by 2. Went 2 on at 2, and 1 on at 230. Ticket times were good at the sushi bar. The Kitchen was struggling during the pop. Christina was training at the fry station, and I'm not sure what happened, but when I went back there to check on a couple of things they were arguing a bit. I told them to save it for after the shift, and just get the food out. Had a couple of 40 minute times on items. 1 table was cool about it, and one table I comped a katsu teishoku because it came out 25 minutes after the ramen. I think they worked it out at the end of the shift because everything seemed ok between them.
Dinner: It was slow start, but we got hit all at once around 6. Everything went smoothly, but we went from empty to a 30 minute wait in about 10 minutes. Stayed full until about 830, and then business slowly dwindled out. Cut to 2 on at 845. The Acura party went well tonight, and they'll be back tomorrow. Jason, please hold B1 for them. The Japanese men loved everything, except the Ten Zaru Sauce. It was too sweet. I told them we would fix it by tomorrow, and made Take and Jason aware of it.
Any VIP's in?Rachel and Carlos, Neil, Julia and Travis
I wouldn't call her a VIP, but she is a regular. That lady that comes in here, and always causes problems at the host stand, and seems to have something personally against Lindsey was in here. Of course she was sat in Lindsey's section. It went ok, but she was rude as usual and it took a lot of attention to keep her happy.
Comps of note:
R&M needs?: The leak in the dish sink seems to be getting worse.
86'd items/ need more? More Mexican Coke
Sunday, April 6, 2014
Saturday PM Recap
LY Lunch Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales: 5603.40
Proj: 6407 (+118.10)
TY Dinner Sales: 6525.10
+/- :+16+%
Weather: A little drizzle her or there, but temperature was nice
Any Special events going on?: Saturday Night
Who worked?:
Alex, Sophia, Stephanie, Kate, Naoto CL, Per Faijer w/ Joaquin, Hiroe, Julie
Flow of Business, Cuts and Ticket Times:
It was a mellow start tonight, and stayed pretty chill for a Saturday. We went on a wait around 645. Got up to an hour wait, but the flow of business was nice, and it never felt hectic. The wait got down to 2 tables by 930 so I cut the cocktail.Went 3 on at 945, and 2 on at 10. Ticket times were good. No issues, just lots of happy customers. Despite the mellow evening we still broke the sales goal :)
Any VIP's in? Rachel, Neil, Chrissy & Patrick, Kayo
Comps of note: Owner Comp for Kayo, had a hotate carpaccio that got ran to the wrong table that I had to comp. Training meal for Joaquin.
R&M needs?:Kate mentioned that the oshi bori get too hot sometimes. Is there a way to adjust the temperature? I didn't see anything on the machine.
86'd items/ need more?I think Daniel is getting green onions, and paper towels tomorrow from HEB. We need more mex coke from restaurant depot.
TY Lunch Sales:
+/- :
LY Dinner Sales: 5603.40
Proj: 6407 (+118.10)
TY Dinner Sales: 6525.10
+/- :+16+%
Weather: A little drizzle her or there, but temperature was nice
Any Special events going on?: Saturday Night
Who worked?:
Alex, Sophia, Stephanie, Kate, Naoto CL, Per Faijer w/ Joaquin, Hiroe, Julie
Flow of Business, Cuts and Ticket Times:
It was a mellow start tonight, and stayed pretty chill for a Saturday. We went on a wait around 645. Got up to an hour wait, but the flow of business was nice, and it never felt hectic. The wait got down to 2 tables by 930 so I cut the cocktail.Went 3 on at 945, and 2 on at 10. Ticket times were good. No issues, just lots of happy customers. Despite the mellow evening we still broke the sales goal :)
Any VIP's in? Rachel, Neil, Chrissy & Patrick, Kayo
Comps of note: Owner Comp for Kayo, had a hotate carpaccio that got ran to the wrong table that I had to comp. Training meal for Joaquin.
R&M needs?:Kate mentioned that the oshi bori get too hot sometimes. Is there a way to adjust the temperature? I didn't see anything on the machine.
86'd items/ need more?I think Daniel is getting green onions, and paper towels tomorrow from HEB. We need more mex coke from restaurant depot.
Saturday, April 5, 2014
Sat AM 4.5.14
LY Lunch Sales:$2551
Proj: $2612
TY Lunch Sales: $2215
+/- : down 13%
Weather:Chilly, overcast. Looks like rain. Sun was out a little bit
Any Special events going on?:
Who worked?:
Lunch: Sophia, Alex, Lindsey, Johnny CL. Jake host, Kaori FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Started Busy as usual, with 2 six tops right at the start, and stayed steady until about 1:45, at 2pm I cut down to Johnny and Sophia, and I cut Jake. By 2:45 there were only 4 other tables in here so I cut Sophia. Johnny got a one top, a two top, and a last two top right at 3pm but that was it. He was fine. Nothing overwhelming today but it felt busy for a little while.
I re-wrote the host opening and closing duties since it didn't say to restock chopsticks or napkins before leaving, and Jake did just that. Luckily she hadn't walk out the door yet, so I asked her to restock the chopsticks and napkins and she said that was opening sidework but that she would do it...and brought back 3 boxes of napkins from the trailer. So we should be good on napkins for a little bit.
Any VIP's in?
Moto was in. Not a whole lot of regulars this morning.
Comps of note:
R&M needs?:
The plumbers came this morning, and are fixing the sink in the kitchen and fixed the pipe in the back (though that nasty water is still lingering back there...don't know how to get rid of it. Anyone have any ideas?) They also took a look at the water heater since the pilot keeps going out and said that it's because grease gets caked on it, and it's also sitting behind shelves and not getting much ventilation so it basically suffocates and thus the pilot light goes out. He also noted that it's really really old and will probably have to be replaced soon. But in the meantime, a quick fix, is to get it lifted up and put on a pedestal (yes). So we can have them come and do that the same day we close to get the new dish machine installed and all that. Sometime in May
86'd items/ need more?
Running low on Mex Coke.
Proj: $2612
TY Lunch Sales: $2215
+/- : down 13%
Weather:Chilly, overcast. Looks like rain. Sun was out a little bit
Any Special events going on?:
Who worked?:
Lunch: Sophia, Alex, Lindsey, Johnny CL. Jake host, Kaori FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Started Busy as usual, with 2 six tops right at the start, and stayed steady until about 1:45, at 2pm I cut down to Johnny and Sophia, and I cut Jake. By 2:45 there were only 4 other tables in here so I cut Sophia. Johnny got a one top, a two top, and a last two top right at 3pm but that was it. He was fine. Nothing overwhelming today but it felt busy for a little while.
I re-wrote the host opening and closing duties since it didn't say to restock chopsticks or napkins before leaving, and Jake did just that. Luckily she hadn't walk out the door yet, so I asked her to restock the chopsticks and napkins and she said that was opening sidework but that she would do it...and brought back 3 boxes of napkins from the trailer. So we should be good on napkins for a little bit.
Any VIP's in?
Moto was in. Not a whole lot of regulars this morning.
Comps of note:
R&M needs?:
The plumbers came this morning, and are fixing the sink in the kitchen and fixed the pipe in the back (though that nasty water is still lingering back there...don't know how to get rid of it. Anyone have any ideas?) They also took a look at the water heater since the pilot keeps going out and said that it's because grease gets caked on it, and it's also sitting behind shelves and not getting much ventilation so it basically suffocates and thus the pilot light goes out. He also noted that it's really really old and will probably have to be replaced soon. But in the meantime, a quick fix, is to get it lifted up and put on a pedestal (yes). So we can have them come and do that the same day we close to get the new dish machine installed and all that. Sometime in May
86'd items/ need more?
Running low on Mex Coke.
Friday 4.4.14
LY Lunch Sales:$2083
Projected: $2411
TY Lunch Sales: $1814
+/- :down 13%
LY Dinner Sales: $5828
Projected: $6702
TY Dinner Sales:$6690
+/- :beat by 15% (within $12 of Projected!!!)
Beat the day by 7%
Weather: cool but nice
Any Special events going on?: none to my knowledge
Who worked?:
Lunch: Jason, Johnny, Sophia, Lynn CL. Jake host, Hiroe FR/trained Joel, Jason SA
Dinner: Kate, Alex, Miho, Taylor, Dusten CL, Julie host, Kaori FR/Trained Joel, Perf SA
Joel, great addition. Proactive, knowledgeable. He mentioned that at lunch, Christina was very knowledgeable about the Ramen station, and about menu items, why they are what they are, etc. It might be a good idea to call on her to help with instilling some Kome Culture in the Kitchen.
Jason (kitchen) had a family emergency and was unable to come back for his dinner shift, so Daniel stayed and worked for him. Since it was relatively slow back there, he helped with prep and around 8pm I told him that if it stayed slow, he could go ahead and leave at 9pm, so he did, leaving Greg and Steve alone which worked out fine. But do we torch the tonpayaki? Because I noticed Greg did. And when I asked Kayo if we torch it she said no. So I addressed it with Greg before he left and he said that he torches it because otherwise it gets burnt, and that everyone else is burning it and just covering it up. And if we don't use the torch then you have to cook it low and slow and it takes 15 minutes. So I guess my question here is...did Greg just decide on his own that it's better to cook it this way, or did he run it by someone first to make sure it was okay.
Also, Jason since Daniel worked tonight instead of you, I think it is only fair for you to work tomorrow night for Daniel. Please advise.
Also, Andrew on the sushi line is getting faster. Got some rolls of his in 4 minutes today. And they still look good.
Flow of Business, Cuts and Ticket Times:
Lunch: Lunch started strong and busy, I thought it would sustain all service, but it died around 12:45 and at 1:15 I cut down to just Johnny and Lynn. They handled the rest of the handful of tables just fine, and we never got another pop. Cut support at 1:45. No long tickets, no incompletes. The only real issue was with a Hiyashi Chuka for Kindo-san. Christina accidentally poured the ten zaru sauce into the cup instead of the hiyashi sauce. It was a simple mistake but one that could be avoided with maybe some extra labeling or something. When I talked to Kayo about it tonight (when she came in) she said Kindo-san had mentioned it to Take that he was disappointed in the sauce. And likened it to ordering a pizza but instead of tomato sauce, it came out with ketchup. When things like this happen, instead of chalking it up to a mistake, we need to learn from the mistakes and think of ways to avoid them in the future. Sometimes a mistake is a mistake. We're humans. We err.
Going forward, as per Take, the trainees can only order from the Kitchen Menu (the one we have for kitchen employees to order from) please make sure this happens from here on out.
Dinner: Started slow, went on a wait around 6:30/45, and stayed on a slow lingering wait all night. The night seemed to drag on and on like a slow, grueling death. Luckily that meant no long tickets, no under-quoting, no comps. Pretty easy peasy night all around!
Any VIP's in?
A very stylish Kayo and Take. Not a slew of regulars today. The aforementioned Kindo-san
Comps of note:
No comps but I did have to re-open 3 guest checks tonight, so let's keep stressing that in pre-shift.
R&M needs?:
Leads in the Kitchen (Jason, Daniel), please please bring your attention to the dishpit area near the ice machine and where the glass racks go. I have asked before for it to be cleaned at the end of the night and it still ends up looking pretty bad. Also, please come up with a solution for the mops and brooms that sit there in a pile of muck. If you can find a rack to hang them on or something. But that area is the BOH responsibility to keep clean. Please put it on your list to do so.
Also, the Kitchen Blog is set up and ready to be used. Please make sure Saturday notes are kept. I need Daniel's email address to add to the blog, also
86'd items/ need more?
Projected: $2411
TY Lunch Sales: $1814
+/- :down 13%
LY Dinner Sales: $5828
Projected: $6702
TY Dinner Sales:$6690
+/- :beat by 15% (within $12 of Projected!!!)
Beat the day by 7%
Weather: cool but nice
Any Special events going on?: none to my knowledge
Who worked?:
Lunch: Jason, Johnny, Sophia, Lynn CL. Jake host, Hiroe FR/trained Joel, Jason SA
Dinner: Kate, Alex, Miho, Taylor, Dusten CL, Julie host, Kaori FR/Trained Joel, Perf SA
Joel, great addition. Proactive, knowledgeable. He mentioned that at lunch, Christina was very knowledgeable about the Ramen station, and about menu items, why they are what they are, etc. It might be a good idea to call on her to help with instilling some Kome Culture in the Kitchen.
Jason (kitchen) had a family emergency and was unable to come back for his dinner shift, so Daniel stayed and worked for him. Since it was relatively slow back there, he helped with prep and around 8pm I told him that if it stayed slow, he could go ahead and leave at 9pm, so he did, leaving Greg and Steve alone which worked out fine. But do we torch the tonpayaki? Because I noticed Greg did. And when I asked Kayo if we torch it she said no. So I addressed it with Greg before he left and he said that he torches it because otherwise it gets burnt, and that everyone else is burning it and just covering it up. And if we don't use the torch then you have to cook it low and slow and it takes 15 minutes. So I guess my question here is...did Greg just decide on his own that it's better to cook it this way, or did he run it by someone first to make sure it was okay.
Also, Jason since Daniel worked tonight instead of you, I think it is only fair for you to work tomorrow night for Daniel. Please advise.
Also, Andrew on the sushi line is getting faster. Got some rolls of his in 4 minutes today. And they still look good.
Flow of Business, Cuts and Ticket Times:
Lunch: Lunch started strong and busy, I thought it would sustain all service, but it died around 12:45 and at 1:15 I cut down to just Johnny and Lynn. They handled the rest of the handful of tables just fine, and we never got another pop. Cut support at 1:45. No long tickets, no incompletes. The only real issue was with a Hiyashi Chuka for Kindo-san. Christina accidentally poured the ten zaru sauce into the cup instead of the hiyashi sauce. It was a simple mistake but one that could be avoided with maybe some extra labeling or something. When I talked to Kayo about it tonight (when she came in) she said Kindo-san had mentioned it to Take that he was disappointed in the sauce. And likened it to ordering a pizza but instead of tomato sauce, it came out with ketchup. When things like this happen, instead of chalking it up to a mistake, we need to learn from the mistakes and think of ways to avoid them in the future. Sometimes a mistake is a mistake. We're humans. We err.
Going forward, as per Take, the trainees can only order from the Kitchen Menu (the one we have for kitchen employees to order from) please make sure this happens from here on out.
Dinner: Started slow, went on a wait around 6:30/45, and stayed on a slow lingering wait all night. The night seemed to drag on and on like a slow, grueling death. Luckily that meant no long tickets, no under-quoting, no comps. Pretty easy peasy night all around!
Any VIP's in?
A very stylish Kayo and Take. Not a slew of regulars today. The aforementioned Kindo-san
Comps of note:
No comps but I did have to re-open 3 guest checks tonight, so let's keep stressing that in pre-shift.
R&M needs?:
Leads in the Kitchen (Jason, Daniel), please please bring your attention to the dishpit area near the ice machine and where the glass racks go. I have asked before for it to be cleaned at the end of the night and it still ends up looking pretty bad. Also, please come up with a solution for the mops and brooms that sit there in a pile of muck. If you can find a rack to hang them on or something. But that area is the BOH responsibility to keep clean. Please put it on your list to do so.
Also, the Kitchen Blog is set up and ready to be used. Please make sure Saturday notes are kept. I need Daniel's email address to add to the blog, also
86'd items/ need more?
Thursday, April 3, 2014
Thursday PM 4.3.14
LY Dinner Sales:$4728
Proj: $5101
TY Dinner Sales:$5195
+/- : 10% over LY and $94 over goal!!
All day we beat LY by 3% and were within projected sales- we were $132 over for the day.
Weather:Sunny on and off, humid and warm
Any Special events going on?: nope
Who worked?:
Dusten, Naoto, Clair, Taylor, Miho (CL) Julie host trained Joel. Hiroe FR, Perf SA
Flow of Business, Cuts and Ticket Times:
Started slow and didn't seem to really pick up momentum until 8pm when we finally went on a wait. Teamwork was strong from everyone, Clair included. Dusten was hustling all night and in the end his sales reflected it. He was in the middle B's with Party room and eeked out almost $1500 in sales, while everyone else did about $800. Great work. Nice night. Really loved the teamwork I saw.
Any VIP's in?
Harlan (DO of Parkside Projects) had a reso at 8pm with a friend of mine, Lori from Hightower, so I gave them a service industry discount since I knew at least half the party was in the industry.
Comps of note:
86'd items/ need more?
Proj: $5101
TY Dinner Sales:$5195
+/- : 10% over LY and $94 over goal!!
All day we beat LY by 3% and were within projected sales- we were $132 over for the day.
Weather:Sunny on and off, humid and warm
Any Special events going on?: nope
Who worked?:
Dusten, Naoto, Clair, Taylor, Miho (CL) Julie host trained Joel. Hiroe FR, Perf SA
Flow of Business, Cuts and Ticket Times:
Started slow and didn't seem to really pick up momentum until 8pm when we finally went on a wait. Teamwork was strong from everyone, Clair included. Dusten was hustling all night and in the end his sales reflected it. He was in the middle B's with Party room and eeked out almost $1500 in sales, while everyone else did about $800. Great work. Nice night. Really loved the teamwork I saw.
Any VIP's in?
Harlan (DO of Parkside Projects) had a reso at 8pm with a friend of mine, Lori from Hightower, so I gave them a service industry discount since I knew at least half the party was in the industry.
Comps of note:
Just that SIN comp.
R&M needs?:
I will call the plumber about the leak we have out back. Other Than that, the new lights out front and on the side look great.
R&M needs?:
I will call the plumber about the leak we have out back. Other Than that, the new lights out front and on the side look great.
86'd items/ need more?
Thursday AM Recap 4/3/14
LY Lunch Sales: 1826.90
Proj: 1532 (+38.96)
TY Lunch Sales: 1570.96
+/- : -14%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Warm, and cloudy
Any Special events going on?:
Who worked?:
Dusten, Anthony, Stephanie, Lynn CL, Junko, Per Faijer, Jake
Flow of Business, Cuts and Ticket Times:
We had a decent early pop. We were full and went on a small wait by 1215, but it oddly died out around 1. Went 2 on, and then 1 on at 130. Really slow finish. I think we had 1 table walk in the last 25 minutes of service. Ticket times were good. No issues besides the Kara age mentioned below.
Any VIP's in? Tara and Kelvin
Comps of note: Comped a Kara age Teishoku for a customer (semi-regular named catherine who is one of the many owners of Matt's El Rancho). She described it as mystery meat. I checked it out when I brought it back, and it was actually perfect. I just don't think she liked dark meat, and was expecting something different. She didn't want anything else, and only ate 2 pieces so I took care of it. She said she was here for her birthday last Saturday and everything was perfect, so she was definitely coming back, but she just won't order the Kara age.
R&M needs?:
86'd items/ need more?
Proj: 1532 (+38.96)
TY Lunch Sales: 1570.96
+/- : -14%
LY Dinner Sales:
TY Dinner Sales:
+/- :
Weather: Warm, and cloudy
Any Special events going on?:
Who worked?:
Dusten, Anthony, Stephanie, Lynn CL, Junko, Per Faijer, Jake
Flow of Business, Cuts and Ticket Times:
We had a decent early pop. We were full and went on a small wait by 1215, but it oddly died out around 1. Went 2 on, and then 1 on at 130. Really slow finish. I think we had 1 table walk in the last 25 minutes of service. Ticket times were good. No issues besides the Kara age mentioned below.
Any VIP's in? Tara and Kelvin
Comps of note: Comped a Kara age Teishoku for a customer (semi-regular named catherine who is one of the many owners of Matt's El Rancho). She described it as mystery meat. I checked it out when I brought it back, and it was actually perfect. I just don't think she liked dark meat, and was expecting something different. She didn't want anything else, and only ate 2 pieces so I took care of it. She said she was here for her birthday last Saturday and everything was perfect, so she was definitely coming back, but she just won't order the Kara age.
R&M needs?:
86'd items/ need more?
Wednesday Recap 4/2/14
LY Lunch Sales: 1588.90
Proj: 1122 ( +535)
TY Lunch Sales:1657.30
+/- : +4%
LY Dinner Sales: 4407.20
Proj: 4972 (-841)
TY Dinner Sales: 4130.70
+/- : -6%
Weather: Cloudy, warm, and humid most of the day. The sun shined a bit towards the end of the day.
Any Special events going on?:
Who worked?:
Lunch: Clair, Sophia, Anthony, Lynn CL, Junko, Per Faijer, Jake
Dinner: Clair, Sophia, Naoto, Jason, Stephanie CL, Alex w/ Joel, Per Faijer w/ Joaquin, Kaori
Flow of Business, Cuts and Ticket Times:
Lunch was decent. We got an earlier pop than normal today. We were pretty much full by 1215. Stayed steady until around 1, and then started to slow down. Went 2 on at 1, and 1 on at 130. Anthony is going to be a good addition. Kayo pointed out some things that he needed to do differently, but he his incredible open to all feedback. If we keep giving it, he'll probably be one of our stronger servers in a couple of weeks. Ticket times were good.
Dinner was oddly slow tonight. We barley went on a wait around 8. It stayed steady, and we had some big spenders in here so sales were decent despite the mellow flow of business. Most of the night went slowly. Had a couple of drunk jerky guys at the sushi bar tonight. Very rude, and pushy. Also upset that we didn't have thousand island dressing for sushi rolls. Despite their obnoxious behavior the staff (sushi bar, Kaori, and servers) handled them with grace and professionalism. It was nice to see. Not something we have to deal with too often. Went 2 on at 9. Ticket times were good. Rolls got a little backed up with a 13 top's order, but got back on track quickly.
Any VIP's in?
Comps of note: Lot's of training comps to tonight with 2 trainees.
R&M needs?:The Ice machine should be getting cleaned tomorrow. Called pest service to come out tomorrow as well (we've been getting tree roaches in the building). Also flies have been really bad the past couple days. I asked Jason to pick up some fly bait tomorrow at restaurant depot.
86'd items/ need more?
Proj: 1122 ( +535)
TY Lunch Sales:1657.30
+/- : +4%
LY Dinner Sales: 4407.20
Proj: 4972 (-841)
TY Dinner Sales: 4130.70
+/- : -6%
Weather: Cloudy, warm, and humid most of the day. The sun shined a bit towards the end of the day.
Any Special events going on?:
Who worked?:
Lunch: Clair, Sophia, Anthony, Lynn CL, Junko, Per Faijer, Jake
Dinner: Clair, Sophia, Naoto, Jason, Stephanie CL, Alex w/ Joel, Per Faijer w/ Joaquin, Kaori
Flow of Business, Cuts and Ticket Times:
Lunch was decent. We got an earlier pop than normal today. We were pretty much full by 1215. Stayed steady until around 1, and then started to slow down. Went 2 on at 1, and 1 on at 130. Anthony is going to be a good addition. Kayo pointed out some things that he needed to do differently, but he his incredible open to all feedback. If we keep giving it, he'll probably be one of our stronger servers in a couple of weeks. Ticket times were good.
Dinner was oddly slow tonight. We barley went on a wait around 8. It stayed steady, and we had some big spenders in here so sales were decent despite the mellow flow of business. Most of the night went slowly. Had a couple of drunk jerky guys at the sushi bar tonight. Very rude, and pushy. Also upset that we didn't have thousand island dressing for sushi rolls. Despite their obnoxious behavior the staff (sushi bar, Kaori, and servers) handled them with grace and professionalism. It was nice to see. Not something we have to deal with too often. Went 2 on at 9. Ticket times were good. Rolls got a little backed up with a 13 top's order, but got back on track quickly.
Any VIP's in?
Comps of note: Lot's of training comps to tonight with 2 trainees.
R&M needs?:The Ice machine should be getting cleaned tomorrow. Called pest service to come out tomorrow as well (we've been getting tree roaches in the building). Also flies have been really bad the past couple days. I asked Jason to pick up some fly bait tomorrow at restaurant depot.
86'd items/ need more?
Tuesday, April 1, 2014
Tuesday Recap 4/1/14
LY Lunch Sales: $1615.00
Proj: $1347 (-336.75)
TY Lunch Sales: 1203.40
+/- : -25%
LY Dinner Sales: 3728.00
Proj: (-$764.20)
TY Dinner Sales: 3688.85
+/- :-1%
Weather: Warm, humid, and sunny
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Johnny, Lynn w/ Anthony, Stephanie CL, Junko, Julie, Jason
Dinner: Lindsey, Kate, Clair, Sophia CL, Julie H, Jake FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Lunch: It was painfully slow today. We never filled up. Went 2 on at 1, and 1 on at 130. Cut the Host at 130, and the SA at 140. Ticket times good.
Dinner: Slow start like most of the recent shifts. We did finally start filling up around 730, and went on a small wait between 8-9. Went 2 on, at 9. Cut the host at 945. Ticket times were good.
Joaquin did a good job tonight. He should be good to go after a couple more trains.
Any VIP's in? Sean from parkside and his family were here. I talked briefly to some regulars Christine, Justin, and their boy Max. They were very nice, and love it here. The owner of the Verts Chain, Michael, came in and ate at the end of the night. Very nice guy. He loved the place.
Comps of note:
R&M needs?:
86'd items/ need more?
Proj: $1347 (-336.75)
TY Lunch Sales: 1203.40
+/- : -25%
LY Dinner Sales: 3728.00
Proj: (-$764.20)
TY Dinner Sales: 3688.85
+/- :-1%
Weather: Warm, humid, and sunny
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Johnny, Lynn w/ Anthony, Stephanie CL, Junko, Julie, Jason
Dinner: Lindsey, Kate, Clair, Sophia CL, Julie H, Jake FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Lunch: It was painfully slow today. We never filled up. Went 2 on at 1, and 1 on at 130. Cut the Host at 130, and the SA at 140. Ticket times good.
Dinner: Slow start like most of the recent shifts. We did finally start filling up around 730, and went on a small wait between 8-9. Went 2 on, at 9. Cut the host at 945. Ticket times were good.
Joaquin did a good job tonight. He should be good to go after a couple more trains.
Any VIP's in? Sean from parkside and his family were here. I talked briefly to some regulars Christine, Justin, and their boy Max. They were very nice, and love it here. The owner of the Verts Chain, Michael, came in and ate at the end of the night. Very nice guy. He loved the place.
Comps of note:
R&M needs?:
86'd items/ need more?
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