Monday PM Recap 04/07/14'

LY Lunch Sales:
TY Lunch Sales:
+/- :

LY Dinner Sales: 3,597.00
TY Dinner Sales: 3,673.00
+/- :


Weather: Heavy rain but spotty.

Any Special events going on?:

Who worked?: Taylor, Clair, Alex, Lyndsey, Kate, Jauqin, Hiroe, Julie, Tiffany (train)

Flow of Business, Cuts and Ticket Times:  This is going to be a long one...

It was a great Monday night despite some stressful events throughout the night. As you can see we beat out projected sales.

 After a few phone calls to get details on the Acura party it was evident they were not aware of the time constraint in the party room. The 8pm reservation was slightly aggravated but it worked out. After talking to the liaison they offered to pick up half of the tab for the 8pm party since we sat them in the dining room. Of course at the end of the day it probably shouldn't have had to happen this way but at least everyone went home very happy. The party spent 900.00 for the evening and greatly appreciated the food and service (Kate)

Maybe in next manager meeting we can have a roundtable discussion about
1. VIP fine dining service (they clearly were the type to dine at places where plates are swapped out after every dish.)
2. To how and What extent do we treat our VIP with privileges and exception, etc.

At the end of the day, the party was very well mannered, tipped well, and spent good money for a monday night.

 Kazu got very busy on the line, so Take thank you so much for being here to step in when needed. It made a huge difference on how the night went.

Leary, Tiffany forgot her paper work its in the office maybe have her quizzed on Wednesday?? Idk.

 I did have to deal with a drunk couple in the middle of the busy hour; one of the ladies lost her coach wallet and began to get very angry, her partner began to accuse Juaqin of taking it or somebody in the restaurant... Then began to come at the hosts berating them about it. Thankfully I had stopped by the table before this happened and built a good rapport with them already. The thing is, I tried to see if it was our fault for over serving them but they only had 2 kirin lights and a hot sake each. Doesn't seem like too much in retrospect but it did seem like they may have been on xanax or something else to that degree. It seemed like both of them instantly began to slur and stumble. I tried to get them to stay for a minute but they were so wrapped up in the situation I couldn't get them to understand. At the same time I still heard them out, and Lyndsey confirmed she pulled out her wallet and payed and then got up and then she realized her wallet was missing. I took into consideration that jauqin is a nice person however he is new. When I asked him to come to the office and asked for him to pull out stuff from his wallet he did make a comment that maybe they "planted it on him". When nothing was in his pockets, I just told him that if it does pop up or if he sees it to please let me know. Upon him leaving he asked again about the wallet which frankly, made me question. He was worried also about when he would get paid... Something to please keep in mind.
 
Policy on what to order and how much. This needs to be discussed in manager meeting so we can lay this out for everyone. I had to hold the reigns on a 30 dollar tab Julie had on training meal. Fortunately she was already planning on paying for more than half of the items. But for future reference lets please lay out a solid confirmation on that soon so everyone is on board.


Any VIP's in? Other than the party...

Comps of note: I bought Johnny an austin beer works. him, shannon and their kid nathan came in.
Comps would have been much higher had the Acura party settle 8pm reservation down :)
I bought a kanbara for a musician friend who sat at A8. at the end, his tab was 137.00 at the end of the night so a fair trade for sure.She was Justines crew anyway

R&M needs?: Toilet got clogged in the ladies room but Take fixed it

86'd items/ need more?Whip cream, Pink Sugar, Share plates, Clorox Wipes, only 3 cans of red bean paste left, maybe more wobble wedges?, crystallized ginger.