Written By: Elizabeth
LY Dinner Sales: $6474
Projected Sales: $6172
TY Dinner Sales: $6265
+/- : -3% LY but +$93 PS I kinda figured the weather would have an affect.
Dinner Covers: 233
Avg PPA: $26.89
Weather: 30s, sleeting rain at times.
Any Special events going on?:
Who worked?: Dusten CL. Alex, Jason, johnny, Sayo. Josh SA. Ruthy/Nate Host, Jason FR
Flow of Business, Cuts and Ticket Times:
Steady but slow. We filled up by 6:15 and went on a wait. Lindsey got here early around that time and jumped right in. The lobby was filling fast and starting to overflow into the restaurant- It was pretty tight for a few hours. There was no propane in the heaters and a guest asked for them to be turned on. I wasn't sure if they would work because propane tanks have a tendency to stop working in freezing weather . I got two tanks out and got one heater to light, but had no luck with the other one. So people were huddling around the one working heater. We got up to a 30-45 minute quote, but I don't think anyone waited the full 45 minutes.
Had 2 tables sat with 3 and then added a joiner later on. B2 and B3, both tables of ladies (of course) and they both sat for almost 2 hours. For the most part though, the wait time was underquoted and we had a good amount of turn around.
That being said, every server did over $1100 in sales- which is great.
The cold weather definitely had an affect on our business, however. Even though we had people waiting, it wasn't nearly as bustling as it is on a Friday night. I cut Lindsey at 7:45. Alex at 9:15, Nate at 9:30. Down to Dusten and Sayo at 9:45. I don't think anyone came in after 10:15. The restaurant was empty by 11:10.
Specials?
We 86d the Tsk. Carp early on in the night, I'd say around 8pm. The Buta kimchi sold like crazy. We're going to need to order more kimchi to keep up with that one.
3 Staff members that stood out (why/how):
-Sayo was helping water tables in her downtime. She kept beating me to tables that I was headed to.
-Dusten got a little off his game around 9:30 when he got triple sat at the sushi bar. I reminded him to reach out for help, especially if a parfait is involved (those are real time suckers for the servers). however, to his credit, I felt like everyone got a little flustered around that time. We were starting to die down and then got a quick little pop. I think everyone let their guard down for a second. It was also just an strange night. I think I can speak for everyone when I say we were all bumping into each other with no direction.
- As Take mentioned in his notes, Spencer got a little overwhelmed on the line tonight. I had Dangerfield putting rolls out in 10 minutes, then getting Spencers rolls that had gone for 30 minutes.
-Josh did okay tonight. I found that both myself and the rest of the servers would beat him to a table. So while he does need to work on his awareness of when tables leave, it was good to see the rest of the servers on top of bussing others tables as well.
Any VIP's in?
The couple that usually comes in for Saturday lunch came in for dinner tonight. nice older white couple. I forget their names. When they left I said it was nice they came in for dinner. He said they were out of town for a few weeks so they were excited to return and couldn't wait until tomorrow.
Comps& Void Detail:
-voided a miso soup and white rice side, subbed for a Kome Set
- Guest DNL for a Salmon Kasu- She said it was soggy and luke-warm. When I took it back to dish the salmon was very rare inside. I have had a lot of issues with this dish in the past 2 weeks. Not sure what is going on with it.
-A4: Guest Changed Mind on a 10 minute Edamame. This issue came up again at S2- I overheard Jersey talk to Nemo about it.
-FNF for Spencers Family in for dinner.
-Guest Changed mind- ordered Spooky roll then changed mind
-Guest changed mind- age dashi tofu
- Server Misring: Alex's B2 ordered the Buta Kimchi. She described it to them as pork belly (don't know why she assumed that- even on the menu insert it says pork) needless to say they expected pork belly and it was not.
R&M needs?:
86'd items/ need more?
toothpicks. I ordered more tea lights.
Friday, February 27, 2015
Friday AM Recap 2/27/15
Written By:Leary
LY Lunch Sales:$1896
Projected Sales: $2318 (-$519.00)
TY Lunch Sales: $1798.90
+/- : -$97.10, -5%
Lunch Covers: 106
Avg PPA: $16.97
(Wednesday's Numbers)
Previous Days Labor %: 13%
Previous Days Comps %: 5.1%, Cont: .53%
(Thursday's Numbers)
Previous Days Labor %: 18%
Previous Days Comps %: 4.3%, Cont: .56%
Weather: Cold and cloudy Lower 30s all day
Any Special events going on?:
Who worked?:
Alex, Lindsey, Joel, Sophia Cl, Grace H, Josh SA, Jason FR
Flow of Business, Cuts and Ticket Times:
It was slow for a Friday. It started as a slow trickle. It was mostly full by 1230. Had a walk in 7 around 1. We almost went on a wait around 115, but some tables cleared out right on time. Ticket times were good. No issues, no comps.
Specials?
Bentos- 9
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Voided 2 employee Sake lunch because of limited supply.
R&M needs?:
86'd items/ need more?
LY Lunch Sales:$1896
Projected Sales: $2318 (-$519.00)
TY Lunch Sales: $1798.90
+/- : -$97.10, -5%
Lunch Covers: 106
Avg PPA: $16.97
(Wednesday's Numbers)
Previous Days Labor %: 13%
Previous Days Comps %: 5.1%, Cont: .53%
(Thursday's Numbers)
Previous Days Labor %: 18%
Previous Days Comps %: 4.3%, Cont: .56%
Weather: Cold and cloudy Lower 30s all day
Any Special events going on?:
Who worked?:
Alex, Lindsey, Joel, Sophia Cl, Grace H, Josh SA, Jason FR
Flow of Business, Cuts and Ticket Times:
It was slow for a Friday. It started as a slow trickle. It was mostly full by 1230. Had a walk in 7 around 1. We almost went on a wait around 115, but some tables cleared out right on time. Ticket times were good. No issues, no comps.
Specials?
Bentos- 9
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Voided 2 employee Sake lunch because of limited supply.
R&M needs?:
86'd items/ need more?
Thursday PM Recap
Written By: Leary
LY Dinner Sales: $5037
Projected Sales:$4850 (+$417.74)
TY Dinner Sales: $5267.74
+/- : =$230.74, +5%
Dinner Covers: 193
Avg PPA: $27.29
Weather: Cold Low 40s, upper 30s at the end of the night.
Any Special events going on?:
Who worked?:
Joel, Lindsey, Sophia, Miho, Dusten Cl, Ruthy and Nate H, Jason FR, Alex SA
Flow of Business, Cuts and Ticket Times:
It was decent night. Had a pretty good happy. We were 3/4 full by 6. We had 2 smaller pops tonight rather than 1 big pop. We were on a wait by 615, but off the wait around 730. Went back on a wait around 8, and came back off a wait around 915. Had a handful of tables go over the wait. 1 table was 35 min over, and was a family with two kids. I made sure have miso soups ready right when they sat, and sent a gyoza over shortly after. They went from extremely grumpy to super happy and it turned around their whole experience. There was 2 other tables that were about 20 minutes over, and I brought them miso soups as well. 2 other tables were about 10 minutes over, and I made sure to apologize and thank them for waiting. Nate was quoting a little low, and tables were camping extra hard tonight. I talked to Ruthy after the shift, and told her she needs to be running the show whenever she is working with a partner up there. She is a little too quick to pass over the responsibilities to newbies. I explained she is the senior staff member, we just gave her a raise, and I'll be ultimately holding her accountable for the host stand. She agreed. Ticket times were mostly good. Had a 30 minute shio saba due to a remake and a miscommunication. Also Jersey had to make more soba salad in the middle of the pop so we had 2 15 minute tickets for soba, but everything else was solid. Got a lot of good feedback from Jersey's special tonight. Went 2 on and cut 1 host at 915.
Sophia won both contests in the back Bs.
Jason is always super detail oriented as a food runner, and has lots of communication
Specials?
T Carp-3
T Set-7
Poisson Cru-12
Taz Sashimi-3
Escolar Spec-10
Smoking Sashimi-13
Aburi Aji-3 Aburi Hamachi-1
All Star Set-9
Pork Belly Nigiri-10
Takowasa-5
Any VIP's in?
The head dude of Uchi
a couple of yellow jacket bartenders
Comps& Void Detail:
Bday Comp
Kome Bucks
FNF for Jersey's Wife
R&M needs?:
86'd items/ need more?
LY Dinner Sales: $5037
Projected Sales:$4850 (+$417.74)
TY Dinner Sales: $5267.74
+/- : =$230.74, +5%
Dinner Covers: 193
Avg PPA: $27.29
Weather: Cold Low 40s, upper 30s at the end of the night.
Any Special events going on?:
Who worked?:
Joel, Lindsey, Sophia, Miho, Dusten Cl, Ruthy and Nate H, Jason FR, Alex SA
Flow of Business, Cuts and Ticket Times:
It was decent night. Had a pretty good happy. We were 3/4 full by 6. We had 2 smaller pops tonight rather than 1 big pop. We were on a wait by 615, but off the wait around 730. Went back on a wait around 8, and came back off a wait around 915. Had a handful of tables go over the wait. 1 table was 35 min over, and was a family with two kids. I made sure have miso soups ready right when they sat, and sent a gyoza over shortly after. They went from extremely grumpy to super happy and it turned around their whole experience. There was 2 other tables that were about 20 minutes over, and I brought them miso soups as well. 2 other tables were about 10 minutes over, and I made sure to apologize and thank them for waiting. Nate was quoting a little low, and tables were camping extra hard tonight. I talked to Ruthy after the shift, and told her she needs to be running the show whenever she is working with a partner up there. She is a little too quick to pass over the responsibilities to newbies. I explained she is the senior staff member, we just gave her a raise, and I'll be ultimately holding her accountable for the host stand. She agreed. Ticket times were mostly good. Had a 30 minute shio saba due to a remake and a miscommunication. Also Jersey had to make more soba salad in the middle of the pop so we had 2 15 minute tickets for soba, but everything else was solid. Got a lot of good feedback from Jersey's special tonight. Went 2 on and cut 1 host at 915.
Sophia won both contests in the back Bs.
Jason is always super detail oriented as a food runner, and has lots of communication
Specials?
T Carp-3
T Set-7
Poisson Cru-12
Taz Sashimi-3
Escolar Spec-10
Smoking Sashimi-13
Aburi Aji-3 Aburi Hamachi-1
All Star Set-9
Pork Belly Nigiri-10
Takowasa-5
Any VIP's in?
The head dude of Uchi
a couple of yellow jacket bartenders
Comps& Void Detail:
Bday Comp
Kome Bucks
FNF for Jersey's Wife
R&M needs?:
86'd items/ need more?
Thursday, February 26, 2015
Thursday 2/26/15
Written By: Dusten
LY Lunch Sales: 2148
Projected Sales: 1893
TY Lunch Sales: 1837
+/- :-14% from LY and $56 under projected
Lunch Covers: 107
Avg PPA: 17.17
Weather: Cold and getting colder
Any Special events going on?: nah
Who worked?:Clair, Joel, Lindsey, Kate CL, Jason FR, Josh SA, Junko host.
Flow of Business, Cuts and Ticket Times: Lunch was pretty tame. We filled up briefly, but the tables turned quickly so we didn't really go on much of a wait. Ticket times were fine. I cut Joel at 1pm, Lindsey at 1:20pm and Clair at 1:45pm
Specials? 16 bento box sold
3 Staff members that stood out (why/how): Kate sold a ton of bentos today and brushed off her zero tip with poise.
Any VIP's in? Tara and Kelvin, Sashimi Steve and some friends of Take.
The woman who ate a day old alone together and earned herself $15 kome bucks in the process came in today to redeem her prize. She sat at the sushi bar and didn't tip... well she did leave Kate the $2.01 balance remaining on her Kome bucks. I swear... some people are so dense that light bends around them.
Comps& Void Detail:Void Mango avocado roll for Josh. Changed his mind.
R&M needs?:Someone scratched the floor in the party room. Bunch of savages in this town.
86'd items/ need more?
LY Lunch Sales: 2148
Projected Sales: 1893
TY Lunch Sales: 1837
+/- :-14% from LY and $56 under projected
Lunch Covers: 107
Avg PPA: 17.17
Weather: Cold and getting colder
Any Special events going on?: nah
Who worked?:Clair, Joel, Lindsey, Kate CL, Jason FR, Josh SA, Junko host.
Flow of Business, Cuts and Ticket Times: Lunch was pretty tame. We filled up briefly, but the tables turned quickly so we didn't really go on much of a wait. Ticket times were fine. I cut Joel at 1pm, Lindsey at 1:20pm and Clair at 1:45pm
Specials? 16 bento box sold
3 Staff members that stood out (why/how): Kate sold a ton of bentos today and brushed off her zero tip with poise.
Any VIP's in? Tara and Kelvin, Sashimi Steve and some friends of Take.
The woman who ate a day old alone together and earned herself $15 kome bucks in the process came in today to redeem her prize. She sat at the sushi bar and didn't tip... well she did leave Kate the $2.01 balance remaining on her Kome bucks. I swear... some people are so dense that light bends around them.
Comps& Void Detail:Void Mango avocado roll for Josh. Changed his mind.
R&M needs?:Someone scratched the floor in the party room. Bunch of savages in this town.
86'd items/ need more?
Wednesday 2/25/15
Written By: Leary
LY Lunch Sales:$2086
Projected Sales: $1415 (-$322.20)
TY Lunch Sales: $1737.20
+/- : -$348.80, -17%
Lunch Covers:98
Avg PPA: $17.73
LY Dinner Sales: $4616
Projected Sales: $3904
TY Dinner Sales: $4330.10
+/- :-$285.90, -6%
Dinner Covers:146
Avg PPA: $29.66
Previous Days Labor %: 48% (Meeting)
Previous Days Comps %: 6.31%, 2.44%
Weather: Chilly, Mid to Low 40s
Any Special events going on?:
Who worked?:
Lunch: Sayo, Alex, Amanda, Johnny Cl, Josh SA, Junko H, Sigele FR
Dinner: Sayo, Naoto, Krystin, Jason, Sophia Cl, Kaori SA, Ruthy H, Hiroe FR
Flow of Business, Cuts and Ticket Times: I'm sorry this will be brief. I've been battling a sinus infection all day.
Comps& Void Detail:
R&M needs?:
Hood will be serviced on Friday weather permitting
Changed the light bulb
86'd items/ need more?
LY Lunch Sales:$2086
Projected Sales: $1415 (-$322.20)
TY Lunch Sales: $1737.20
+/- : -$348.80, -17%
Lunch Covers:98
Avg PPA: $17.73
LY Dinner Sales: $4616
Projected Sales: $3904
TY Dinner Sales: $4330.10
+/- :-$285.90, -6%
Dinner Covers:146
Avg PPA: $29.66
Previous Days Labor %: 48% (Meeting)
Previous Days Comps %: 6.31%, 2.44%
Weather: Chilly, Mid to Low 40s
Any Special events going on?:
Who worked?:
Lunch: Sayo, Alex, Amanda, Johnny Cl, Josh SA, Junko H, Sigele FR
Dinner: Sayo, Naoto, Krystin, Jason, Sophia Cl, Kaori SA, Ruthy H, Hiroe FR
Flow of Business, Cuts and Ticket Times: I'm sorry this will be brief. I've been battling a sinus infection all day.
Lunch was decent. We filled up by 1230 and stayed steady until a little after 1. Cut 2 on at 115 and cut Junko at 145. Ticket times were solid. No issues.
Dinner was mellow like mon and tues. We did get a little earlier pop and started go on and off a small wait between 645-8. Kept waiting for that 8 o clock pop that we normally get, but it never happened. Went 3 on at 830, 2 on at 9. Cut Ruthy at 915. Ticket times were good. Sushi bar was pretty busy in the beginning of the shift, and Danger was running late. (He missed his bus, called to give us warning, and he was written up). Once he got on the line things got on track with rolls. We had a 25 min apple gyoza for some regulars. Some confusion with the new guy, Ziggy, at the bar. He thought it was a normal gyoza which fry side would make. The customers were cool with it and loved the dessert when it came out. No other issues.
Specials?
3 Staff members that stood out (why/how):
Any VIP's in?
James & Ingrid
Tara without Kelvin for a change.
Specials?
3 Staff members that stood out (why/how):
Any VIP's in?
James & Ingrid
Tara without Kelvin for a change.
Comps& Void Detail:
R&M needs?:
Hood will be serviced on Friday weather permitting
Changed the light bulb
86'd items/ need more?
Wednesday, February 25, 2015
Tuesday Recap 2/24/15
Written By: Leary
LY Lunch Sales: $1363
Projected Sales: $1504 (+$63.40)
TY Lunch Sales: $1567.40
+/- : +$204.40, +15%
Lunch Covers:91
Avg PPA: $17.22
LY Dinner Sales: $5083
Projected Sales: $3633 (+$235.10)
TY Dinner Sales: $3868
+/- : -$1214.90, -24%
Dinner Covers:137
Avg PPA:
Previous Days Labor %: 20%
Previous Days Comps %: 5.81%, 1.55% controllable
Weather: Cold and cloudy, low to mid 30s all day
Any Special events going on?: Cold day in Austin late start for some schools
Who worked?:
Lunch: Krystin, Lindsey, Alex, Kate CL, Junko H, Josh SA, Sigele w/ Nate FR
Dinner: Krystin, Lindsey, Alex, Mandy, Clair Cl, Ruthy H, Josh SA, Sigele w/ Nate FR
Flow of Business, Cuts and Ticket Times:
Lunch was slow most of the shift. Almost filled up around 1, but quickly trickled off. 2 on at 115, 1 on at 130. Ticket times were solid.
Had a lady come and complain about the miso Ramen being too sweet. Swapped her out for a Tonkotsu. She loved it.
Had a customer ask if she could sub the kara age' on the bento box. I think it would be a popular up charge if we could do it.
Meeting went well I believe. I outlined all my exceptions for the FOH, my plans to elevate service, and let everyone know I'll be expecting more of them. Definitely felt a difference in the shift tonight.
Tonight was pretty mellow again. The cold keeps everyone inside in Austin. Took awhile to fill up, but we did eventually go on a small wait by 745. Came off and started to thin out by 830. Went 2 on. Cut Ruthy at 9. Had a handful of later tables that helped Clair and Mandy's sales. Ticket times were good. All the food looked good.
Specials?
Bento-6
All Star set- 7
Carpaccio- 4
Taz Sashimi- 3
Poisson Cru- 5
Smokin Sashimi- 4
Aburi Aji- 1
Aburi Hamachi- 2
Oden-6
3 Staff members that stood out (why/how):
Sigele did a great job training. As usual she was all business.
Kelby was doing a great job training Ziggy on the fry station
Any VIP's in?
Rachel & Carlos
Greg & Jade Hillside owners
Paul & Paul (old pioneer sake rep)
Comps& Void Detail:
Void rice and miso, decided to get Kome set
Lots of Kome bucks for prizes
Emp day for Naoto and Hiroe
R&M needs?:
Trailer door frame is having a lot of trouble closing. You have to slam it really hard just to get it to lock.
86'd items/ need more?
LY Lunch Sales: $1363
Projected Sales: $1504 (+$63.40)
TY Lunch Sales: $1567.40
+/- : +$204.40, +15%
Lunch Covers:91
Avg PPA: $17.22
LY Dinner Sales: $5083
Projected Sales: $3633 (+$235.10)
TY Dinner Sales: $3868
+/- : -$1214.90, -24%
Dinner Covers:137
Avg PPA:
Previous Days Labor %: 20%
Previous Days Comps %: 5.81%, 1.55% controllable
Weather: Cold and cloudy, low to mid 30s all day
Any Special events going on?: Cold day in Austin late start for some schools
Who worked?:
Lunch: Krystin, Lindsey, Alex, Kate CL, Junko H, Josh SA, Sigele w/ Nate FR
Dinner: Krystin, Lindsey, Alex, Mandy, Clair Cl, Ruthy H, Josh SA, Sigele w/ Nate FR
Flow of Business, Cuts and Ticket Times:
Lunch was slow most of the shift. Almost filled up around 1, but quickly trickled off. 2 on at 115, 1 on at 130. Ticket times were solid.
Had a lady come and complain about the miso Ramen being too sweet. Swapped her out for a Tonkotsu. She loved it.
Had a customer ask if she could sub the kara age' on the bento box. I think it would be a popular up charge if we could do it.
Meeting went well I believe. I outlined all my exceptions for the FOH, my plans to elevate service, and let everyone know I'll be expecting more of them. Definitely felt a difference in the shift tonight.
Tonight was pretty mellow again. The cold keeps everyone inside in Austin. Took awhile to fill up, but we did eventually go on a small wait by 745. Came off and started to thin out by 830. Went 2 on. Cut Ruthy at 9. Had a handful of later tables that helped Clair and Mandy's sales. Ticket times were good. All the food looked good.
Specials?
Bento-6
All Star set- 7
Carpaccio- 4
Taz Sashimi- 3
Poisson Cru- 5
Smokin Sashimi- 4
Aburi Aji- 1
Aburi Hamachi- 2
Oden-6
3 Staff members that stood out (why/how):
Sigele did a great job training. As usual she was all business.
Kelby was doing a great job training Ziggy on the fry station
Any VIP's in?
Rachel & Carlos
Greg & Jade Hillside owners
Paul & Paul (old pioneer sake rep)
Comps& Void Detail:
Void rice and miso, decided to get Kome set
Lots of Kome bucks for prizes
Emp day for Naoto and Hiroe
R&M needs?:
Trailer door frame is having a lot of trouble closing. You have to slam it really hard just to get it to lock.
86'd items/ need more?
Tuesday, February 24, 2015
Monday pm Recap 2/24/15
Written By: Leary
LY Dinner Sales: $0.00
Projected Sales: $3887.00 (-$177.55) Pretty close despite how slow it was
TY Dinner Sales: $3709.45
+/- : No comparisons
Dinner Covers:132
Avg PPA: $28.10
Weather: Cold with a freeze warning. 30 degrees by the end of the evening
Any Special events going on?: Winter night
Operations: Does anyone every use the first course button for sushi items any more? Is there a reason we stopped?
Who worked?:
Joel, Clair, Stephanie, Kate, Jason Cl, Jason w/ Nate SA, Hiroe FR, Ruthy H
Flow of Business, Cuts and Ticket Times:
It was extremely slow tonight. The weather kept everyone inside. We started to fill up around 8. Had all the tables sat, and all but 3 seats at the bar. That was it. Pretty much cleared out by 9. Ticket times were solid, and no customer issues.
Specials?
T carp-3
T Set-5
Smokin Sashimi-3
Aburi Hamachi-1
Aburi Aji-4
Takowasa Nigiri-3
Temp Spec-3
3 Staff members that stood out (why/how):
-Talked to Joel today about his sticky shoes in the office. Told him to change his shoes in the bathroom, put them in a bag, and in his backpack. Also told him in general he often doesn't smell good, and I expect him to have better hygienic habits in the future. Not the easiest thing to say to someone, but he thanked me for my honesty at the end of it.
-Did evals for Ruthy, Jason, & Hiroe tonight. They all went well.
Any VIP's in?
Neil, The nice gay couple that own the architecture firm (nobody knows their name and they always come in here)
Comps& Void Detail:
2 SIN Discounts
1 Bday Comp
2 training meals
Voided edamame guest changed mind
Void some test tickets.
R&M needs?:
The light on the Kome sign on airport heading north is out. Ghetto rigged a new drink rack with new and old parts.
86'd items/ need more?
LY Dinner Sales: $0.00
Projected Sales: $3887.00 (-$177.55) Pretty close despite how slow it was
TY Dinner Sales: $3709.45
+/- : No comparisons
Dinner Covers:132
Avg PPA: $28.10
Weather: Cold with a freeze warning. 30 degrees by the end of the evening
Any Special events going on?: Winter night
Operations: Does anyone every use the first course button for sushi items any more? Is there a reason we stopped?
Who worked?:
Joel, Clair, Stephanie, Kate, Jason Cl, Jason w/ Nate SA, Hiroe FR, Ruthy H
Flow of Business, Cuts and Ticket Times:
It was extremely slow tonight. The weather kept everyone inside. We started to fill up around 8. Had all the tables sat, and all but 3 seats at the bar. That was it. Pretty much cleared out by 9. Ticket times were solid, and no customer issues.
Specials?
T carp-3
T Set-5
Smokin Sashimi-3
Aburi Hamachi-1
Aburi Aji-4
Takowasa Nigiri-3
Temp Spec-3
3 Staff members that stood out (why/how):
-Talked to Joel today about his sticky shoes in the office. Told him to change his shoes in the bathroom, put them in a bag, and in his backpack. Also told him in general he often doesn't smell good, and I expect him to have better hygienic habits in the future. Not the easiest thing to say to someone, but he thanked me for my honesty at the end of it.
-Did evals for Ruthy, Jason, & Hiroe tonight. They all went well.
Any VIP's in?
Neil, The nice gay couple that own the architecture firm (nobody knows their name and they always come in here)
Comps& Void Detail:
2 SIN Discounts
1 Bday Comp
2 training meals
Voided edamame guest changed mind
Void some test tickets.
R&M needs?:
The light on the Kome sign on airport heading north is out. Ghetto rigged a new drink rack with new and old parts.
86'd items/ need more?
Monday, February 23, 2015
Monday AM 2.23.15
Written By: Elizabeth
LY Lunch Sales: $1707
Projected Sales: $1386
TY Lunch Sales: $1419
+/- : -17% +33 PS
Lunch Covers: 99
Avg PPA: $14.33
Previous Days Labor %:
Previous Days Comps %: 3.88% (17.72% Contrl)
Weather: cold. 30's
Any Special events going on?:
Who worked?: Krystin, Joel, Mandy, Johnny CL. Jason SA TR Nate. Hiroe FR. Junko host.
Flow of Business, Cuts and Ticket Times:
Any VIP's in?
Fontaine (friend of mine) , Spencer (Alamo kid I worked with at village)
Comps& Void Detail:
Kome bucks for Krystin. Contest was to beat the sales goal of $340. She won a free lunch. Fnf for Fontaine, training food for Jason and Nate. Fnf for a gyu nigiri for spencer.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1707
Projected Sales: $1386
TY Lunch Sales: $1419
+/- : -17% +33 PS
Lunch Covers: 99
Avg PPA: $14.33
Previous Days Labor %:
Previous Days Comps %: 3.88% (17.72% Contrl)
Weather: cold. 30's
Any Special events going on?:
Who worked?: Krystin, Joel, Mandy, Johnny CL. Jason SA TR Nate. Hiroe FR. Junko host.
Flow of Business, Cuts and Ticket Times:
Really slow lunch. As expected. Took until about 12:30 to fill up. Then started to slow down. I cut Mandy and Joel at 12:45 and Krystin & Johnny closed it down. Not much to share. People were coming in for their ramen and that was it. Had quite a few late comers in after 1:45 and then 2 ladies came on at 2:02. Johnny was a little upset but I told him that's how it is. They were older women, one looked familiar, not sure if it was a food familiar or bad. They were ready to order immediately though.
Specials?
3 Staff members that stood out (why/how):
Specials?
3 Staff members that stood out (why/how):
Nate seemed to do well on his SA train. Eager.
Joel came clean to me about taking a while to greet his B2. I didn't see it but since we had just talked about it in his eval I think he felt the weight of it. Then he personally bought them a side Kara-age for it. So, while he did take a while to get to the table, he is aware and working on it.
Any VIP's in?
Fontaine (friend of mine) , Spencer (Alamo kid I worked with at village)
Comps& Void Detail:
Kome bucks for Krystin. Contest was to beat the sales goal of $340. She won a free lunch. Fnf for Fontaine, training food for Jason and Nate. Fnf for a gyu nigiri for spencer.
R&M needs?:
86'd items/ need more?
Sunday, February 22, 2015
Sunday 2.22.15
Written By: Elizabeth
LY Lunch Sales: $1698
Projected Sales: $1840
TY Lunch Sales: $2364
+/- : +39% LY and +$524 PS
Lunch Covers: 151
Avg PPA: $15.66
LY Dinner Sales: $4870
Projected Sales: $5360
TY Dinner Sales: $4486
+/- : -8% LY and -$874 PS
Dinner Covers: 186
Avg PPA: $4.12
For the day we ended with $6850 in sales and +4% LY and -$350PS
Previous Days Labor %: 13.31%
Previous Days Comps %: 2.91% but 16.38% of comps were contrl.
Weather: Cold and getting colder. Started in the 50's and rapidly dropped into 40s
Any Special events going on?:
Who worked?:
Lunch: Clair CL. Alex, Joel, Mandy. Jason FR, Josh SA, Grace Host
Dinner: Alex, Joel, Krystin, Sayo, Kate CL. Jason SA, Hiroe FR, Grace host TR Josh
Flow of Business, Cuts and Ticket Times:
Lunch: As soon as we opened we got hit hard. Immediately filled up and Ramen station got hit hard. People were literally all waiting until we opened. We were full by 12:30. And we also had a walk in 8 top and two 5 tops. After we filled up, we had a few more trickle in and sit at the sushi bar and then went on a wait at 1. Because we were short handed in the kitchen, I made Bento boxes for the first hour, but shortly after we started service and the kitchen got hit, we decided to 86 them. We had a few hiccups here and there, tickets going out incomplete, but I believe everyone (at the tables) were okay. I was in the kitchen helping to expo and get things right for about the first hour and a half, but I didn't hear of any upset guests on the floor. We came off the wait at around 2:15. Cut Joel at 2:20 and went 2 on at 2:45. Towards the end of the a guy found a tiny hair on his udon. He had already paid out and was totally cool with it, so I gave him a $15 Kome bucks. He appreciated it. There was a situation that arose in the AM during the inital burst of service and Kelby asked to talk with me, Jersey and Toshi afterwards. but by the time I had a moment to talk to him, Toshi had left. But apparently there was a issue with the rice not being made first thing this morning and when he got in Toshi told him to make rice, but then at that time we were getting slammed in the kitchen and realized he was in the way of Jersey making Ramens. He was pretty upset and felt like he wasn't set up for success and expressed to me that he just wants to do well and excel. And he said when he feels like he has disappointed someone or when someone tells him to do something and then someone tells him otherwise he gets discouraged. He just really stressed to me that he thinks it is very important there be a clear line of communication between sushi bar and kitchen. I couldn't agree more. We can talk more about this in the mgr meeting tomorrow. But he's definitely got the right idea
Dinner: Just like lunch. Filled up in the first 30 minutes and went on a wait by 6pm and stayed on a wait until 8pm. Then stayed full throughout. with short spurts of a wait here and there. It started to die out around 8:45 at which point I cut down to just Kate and Sayo, then cut to just Kate at 9:25. The restaurant was about 60% cleared out at this point. I think the cold weather got everyone out early and then they went to hibernate. I would! :)brrrrrrr....
In any case, no long ticket times. The sushi bar had a few 20 minute ticket times, and the dining room turned almost all at once. Had a walk in 9 top- a little pushy about getting a table because "the kids have school tomorrow" but I was able to sweet talk them into putting 4 of the kids at the open sushi bar seats and the adults at B1. They seemed happy. Then after they had 2 escolars the main guy complained that the portion size got smaller. I went over and explained that the portion size has not differed, that the cut has, but that it is still 5oz (I was wrong, however, it's 6oz) I went on to explain that we can not serve a portion size larger than 6oz due to the un-digestible oils in the fish. To which one of the woman blurted out "fish oils are good for you!" to which I replied "not these" and went on to explain that if they wanted confirmation on the new cuts that Take would be happy to confirm with them. They did not. I don't think they believed me either. oh well.
Please do not have Grace train anyone. She was supposed to train Josh tonight but as soon as we opened she couldn't stay focused enough to have him seat the tables as well as guide him where to go and when. It was a mess for the first hour. I was heavily involved in the host stand and at one point almost just sent Josh home because he was being used more as a crutch than a student. I had to take over the board for a while during the steady influx of people because Grace kept leaving him up there alone to take names and quote times. I finally got her to stay at the stand and quote (albeit she was way over-quoting- I had to step in again and get the quote times back on track) and Josh was able to be the gopher and I would add tidbits of info here and there as to why and what to do next. After the bulk of business ended, Grace used it as more of a chat session than a training session.
And can we talk about Training food? I told them there is a $15 cap per person (just thinking of Kome Bucks) and so they ordered down to the Tee. We really need to come up with a better guideline for training food. Not necessarily dictate it but have a finer line.
Specials?
Tsk. Carp/Set 5/8
Aburi Aji: 4
" Hamachi: 4
" Trio: 8
Taz Sash: 2
Smokin' Sash: 4
3 Staff members that stood out (why/how):
*Clair in AM helping to prebus other tables- making good use of her downtime.
*Josh, during his Host training, stayed very positive and willing to help in whatever capacity during the first hour of craziness. He was helping prebus and really get out there. his gung-ho attitude was definitely appreciated.
*Kate did a great job closing sushi bar tonight. she articulated what she needed when she needed it.
Any VIP's in?
AM: Andrew Wiseheart (Contigo), Harmon, wife & friends, Lynn Metcalf
PM: Take knew A7 and sent them a smokin' sashimi. Neil was in solo. The Girl with the Dragon tatoo Look alike as well.
Comps& Void Detail:
Makani usual.
Emp Day off for Lynn.
Family/Friends for Take's smokin' sash, and I sent Andrew and Amber a few pieces.
Training food.
Kome Bucks for Joel, contest winner beer and for Jason SA for his Kara-age for dinner because I forgot to put his lunch order in.
R&M needs?:
Did I tell everyone I fixed the ipod? Day 2, no resets! Lookin' good.
86'd items/ need more?
LY Lunch Sales: $1698
Projected Sales: $1840
TY Lunch Sales: $2364
+/- : +39% LY and +$524 PS
Lunch Covers: 151
Avg PPA: $15.66
LY Dinner Sales: $4870
Projected Sales: $5360
TY Dinner Sales: $4486
+/- : -8% LY and -$874 PS
Dinner Covers: 186
Avg PPA: $4.12
For the day we ended with $6850 in sales and +4% LY and -$350PS
Previous Days Labor %: 13.31%
Previous Days Comps %: 2.91% but 16.38% of comps were contrl.
Weather: Cold and getting colder. Started in the 50's and rapidly dropped into 40s
Any Special events going on?:
Who worked?:
Lunch: Clair CL. Alex, Joel, Mandy. Jason FR, Josh SA, Grace Host
Dinner: Alex, Joel, Krystin, Sayo, Kate CL. Jason SA, Hiroe FR, Grace host TR Josh
Flow of Business, Cuts and Ticket Times:
Lunch: As soon as we opened we got hit hard. Immediately filled up and Ramen station got hit hard. People were literally all waiting until we opened. We were full by 12:30. And we also had a walk in 8 top and two 5 tops. After we filled up, we had a few more trickle in and sit at the sushi bar and then went on a wait at 1. Because we were short handed in the kitchen, I made Bento boxes for the first hour, but shortly after we started service and the kitchen got hit, we decided to 86 them. We had a few hiccups here and there, tickets going out incomplete, but I believe everyone (at the tables) were okay. I was in the kitchen helping to expo and get things right for about the first hour and a half, but I didn't hear of any upset guests on the floor. We came off the wait at around 2:15. Cut Joel at 2:20 and went 2 on at 2:45. Towards the end of the a guy found a tiny hair on his udon. He had already paid out and was totally cool with it, so I gave him a $15 Kome bucks. He appreciated it. There was a situation that arose in the AM during the inital burst of service and Kelby asked to talk with me, Jersey and Toshi afterwards. but by the time I had a moment to talk to him, Toshi had left. But apparently there was a issue with the rice not being made first thing this morning and when he got in Toshi told him to make rice, but then at that time we were getting slammed in the kitchen and realized he was in the way of Jersey making Ramens. He was pretty upset and felt like he wasn't set up for success and expressed to me that he just wants to do well and excel. And he said when he feels like he has disappointed someone or when someone tells him to do something and then someone tells him otherwise he gets discouraged. He just really stressed to me that he thinks it is very important there be a clear line of communication between sushi bar and kitchen. I couldn't agree more. We can talk more about this in the mgr meeting tomorrow. But he's definitely got the right idea
Dinner: Just like lunch. Filled up in the first 30 minutes and went on a wait by 6pm and stayed on a wait until 8pm. Then stayed full throughout. with short spurts of a wait here and there. It started to die out around 8:45 at which point I cut down to just Kate and Sayo, then cut to just Kate at 9:25. The restaurant was about 60% cleared out at this point. I think the cold weather got everyone out early and then they went to hibernate. I would! :)brrrrrrr....
In any case, no long ticket times. The sushi bar had a few 20 minute ticket times, and the dining room turned almost all at once. Had a walk in 9 top- a little pushy about getting a table because "the kids have school tomorrow" but I was able to sweet talk them into putting 4 of the kids at the open sushi bar seats and the adults at B1. They seemed happy. Then after they had 2 escolars the main guy complained that the portion size got smaller. I went over and explained that the portion size has not differed, that the cut has, but that it is still 5oz (I was wrong, however, it's 6oz) I went on to explain that we can not serve a portion size larger than 6oz due to the un-digestible oils in the fish. To which one of the woman blurted out "fish oils are good for you!" to which I replied "not these" and went on to explain that if they wanted confirmation on the new cuts that Take would be happy to confirm with them. They did not. I don't think they believed me either. oh well.
Please do not have Grace train anyone. She was supposed to train Josh tonight but as soon as we opened she couldn't stay focused enough to have him seat the tables as well as guide him where to go and when. It was a mess for the first hour. I was heavily involved in the host stand and at one point almost just sent Josh home because he was being used more as a crutch than a student. I had to take over the board for a while during the steady influx of people because Grace kept leaving him up there alone to take names and quote times. I finally got her to stay at the stand and quote (albeit she was way over-quoting- I had to step in again and get the quote times back on track) and Josh was able to be the gopher and I would add tidbits of info here and there as to why and what to do next. After the bulk of business ended, Grace used it as more of a chat session than a training session.
And can we talk about Training food? I told them there is a $15 cap per person (just thinking of Kome Bucks) and so they ordered down to the Tee. We really need to come up with a better guideline for training food. Not necessarily dictate it but have a finer line.
Specials?
Tsk. Carp/Set 5/8
Aburi Aji: 4
" Hamachi: 4
" Trio: 8
Taz Sash: 2
Smokin' Sash: 4
3 Staff members that stood out (why/how):
*Clair in AM helping to prebus other tables- making good use of her downtime.
*Josh, during his Host training, stayed very positive and willing to help in whatever capacity during the first hour of craziness. He was helping prebus and really get out there. his gung-ho attitude was definitely appreciated.
*Kate did a great job closing sushi bar tonight. she articulated what she needed when she needed it.
Any VIP's in?
AM: Andrew Wiseheart (Contigo), Harmon, wife & friends, Lynn Metcalf
PM: Take knew A7 and sent them a smokin' sashimi. Neil was in solo. The Girl with the Dragon tatoo Look alike as well.
Comps& Void Detail:
Makani usual.
Emp Day off for Lynn.
Family/Friends for Take's smokin' sash, and I sent Andrew and Amber a few pieces.
Training food.
Kome Bucks for Joel, contest winner beer and for Jason SA for his Kara-age for dinner because I forgot to put his lunch order in.
R&M needs?:
Did I tell everyone I fixed the ipod? Day 2, no resets! Lookin' good.
86'd items/ need more?
Saturday 2.21.15
Written By: Elizabeth
ANOTHER RECORD BREAKING DAY!
Okay, so maybe just dinner sales. But all day we still broke $11k! (did I just ruin the ending?)
LY Lunch Sales: $2504
Projected Sales: $2895
TY Lunch Sales: $2745
+/- : +10% LY and -$150 PS
Lunch Covers: 162
Avg PPA: $16.94
LY Dinner Sales: $7694
Projected Sales: $7380
TY Dinner Sales: $8302
+/- : +8% LY and +$922 PS
Dinner Covers: 273
Avg PPA: $30.41
For the day we ended with $11,047 in sales. Beating LY by 8% and PS by $772
Previous Days Labor %: 13.74 %
Previous Days Comps %: 3.76% 6.04% Controllable.
Weather: Sunny and beautiful 70's
Any Special events going on?: None to my knowledge
Who worked?:
Lunch: Sophia, Alex, Sayo , Johnny CL. Ruthy Host, Hiroe FR, Kaori SA
Dinner: Clair, Lindsey, Miho, Naoto, Dusten CL. Grace/Ruthy Host, Krystin CT, Hiroe FR. Jason SA
Flow of Business, Cuts and Ticket Times:
Lunch: Picked up as usual around 12:30. Never went on a wait, but were full and steady with one in and one out. Only had one long ticket for a salmon kasu that I think Tre mistook for a saba- when it came out it was kind of in pieces too, so I took 50% off for them. They were very nice.
S6 found a hair on the underside of his fish on his nigiri piece. I don't know how Toshi couldn't have seen it, and I don't know how it could have gone out that way- honestly I think it was the guys beard hair, the way it was shown to me. It was just too odd. Anyway, Toshi made him another piece of saba nigiri and they were fine. I didn't follow up because it was handled quickly and since they were at the sushi bar they seemed fine.
No tables for 15 minutes then 9 tables in less than 10 minutes. then nothing.
Dinner: Got busy fast. Went on a wait by 5:55 and stayed on the wait until 10:30. It was a strange kind of wait though, we had quite a few large parties occupying the dining room tonight, in addition to the 3 resos in the PR. We had a walk in 8, 7, 6, 6, 6 which held things up. We were on a 45 minute wait with only 5 parties on the list because of that, but no one waited longer than their quote time, with the exception of 1 table- who also got upset because the Farm salad shrunk. When did the farm salad get smaller? A7 was pretty upset with it and I didn't know we were serving it on a smaller plate or portion sizes. I thought we discussed this in the meeting- if there are any changes in the kitchen, everyone needs to know. Let's please work on communication guys. I also found out mid-shift that the staff was told there would be a contest on Smokin' Sashimi, after I told them in the pre-shift meeting that our contest was highest % of alcohol sales. So once again, let's be sure we are communicating to each other when we declare or change things. Dusten won the Smokin' Sashimi Contest with 10, I bought $20 of his dinner for that. Miho won the Alc % sales with 24% of her sales being alcohol! woohoo!
I told A& that the portion was small because our main farm, haus bar farms, had a smaller yield of crop after the freeze a few weeks ago, and thus had to raise the price and thus we had to serve a smaller portion. Total and complete bull honky, but they bought it. I still had to take 50% off their Farm Salad to make them completely happy, since they said they come here frequently and have had it before and it wasn't this small. But I think they left happy. Now hopefully they don't go asking Haus Bar Farms about their "small yield due to frost"
The night was really odd. We wouldn't have anyone come in for 10-15 minutes at a time, then all of a sudden 5 tables would walk in. Just really strange.
A5 found a piece of plastic in the gelatin portion of their parfait. They weren't upset (which is strange because this piece was pretty big!) but I did comp it. We had a few kitchen error comps today.
Cuts Ruthy and Clair at 9pm when it stared to die down. Cut CT at 9:30. Cut Lindsey at 10:30 and closed with 3 on.
I noticed that we're still having problems with our cheesecakes. Tonight I had to discard 2 pieces because they were either cut poorly, or made poorly. The crust was not adhering to the cheese and the center of the cake seemed droopy (and on one piece there was no crust in the middle- I think the paper took it off) Are we still only doing Sake-Kasu cheesecake? Can we switch it up again?
Specials?
Tsk. Carp/Set 8/12
Taz Sash 5
Aburi Aji 2
Aburi Hamachi 3
Pork Belly 13
Aburi Trio 5
Takowasa Nigiri 1
Smokin' Sash (2 kinds) 22
3 Staff members that stood out (why/how):
*Gave Clair her Eval today and she took it very well. Talked a lot about her attitude on the floor and reining in the negativity.
*Naoto- superstar as always. Was in the back B's so he had some downtime on his hands and helped prebus other sections. (P.S- Naoto's Birthday is Tuesday- he said he and Hiroe will probably be late for the meeting but will try to make it- maybe we can recognize him that day if he is there)
*Krystin rang over $600 cocktailing tonight and did it was ease. I helped her out here and there but she stayed organized and did a great job
Any VIP's in?
Familiar faces, yes. Names, I need to get better with (some I have seen so many times I just can't ask anymore!)
Comps& Void Detail:
50% Kitchen Error for a Salmon Kasu Teishoku. I think Tre made saba
Kitchen error- there was plastic in the gelatin portion of the parfait.
50% Kitchen error- farm salad complaint guy.
Birthday desserts
FNF (3 spicy scallops for a regular I haven't seen in a while)
R&M needs?:
Who broke the legs off the keyboard? Every time I look down when I'm typing, the tilted keyboard makes me dizzy. No joke. It's propped up on post it notes right now. I'm gonna find a solution...maybe wine corks.
I reset the ipod. Like, from ground 0. I erased everything and got it set up under the Kome iTunes account and everything. And guess what. Not once, all night tonight, did it shut itself down to restart, nor did the Pandora turn itself off. It was wonderful! We'll see how long this lasts. Hopefully foreeeeeever!!!!! :)
86'd items/ need more?
ANOTHER RECORD BREAKING DAY!
Okay, so maybe just dinner sales. But all day we still broke $11k! (did I just ruin the ending?)
LY Lunch Sales: $2504
Projected Sales: $2895
TY Lunch Sales: $2745
+/- : +10% LY and -$150 PS
Lunch Covers: 162
Avg PPA: $16.94
LY Dinner Sales: $7694
Projected Sales: $7380
TY Dinner Sales: $8302
+/- : +8% LY and +$922 PS
Dinner Covers: 273
Avg PPA: $30.41
For the day we ended with $11,047 in sales. Beating LY by 8% and PS by $772
Previous Days Labor %: 13.74 %
Previous Days Comps %: 3.76% 6.04% Controllable.
Weather: Sunny and beautiful 70's
Any Special events going on?: None to my knowledge
Who worked?:
Lunch: Sophia, Alex, Sayo , Johnny CL. Ruthy Host, Hiroe FR, Kaori SA
Dinner: Clair, Lindsey, Miho, Naoto, Dusten CL. Grace/Ruthy Host, Krystin CT, Hiroe FR. Jason SA
Flow of Business, Cuts and Ticket Times:
Lunch: Picked up as usual around 12:30. Never went on a wait, but were full and steady with one in and one out. Only had one long ticket for a salmon kasu that I think Tre mistook for a saba- when it came out it was kind of in pieces too, so I took 50% off for them. They were very nice.
S6 found a hair on the underside of his fish on his nigiri piece. I don't know how Toshi couldn't have seen it, and I don't know how it could have gone out that way- honestly I think it was the guys beard hair, the way it was shown to me. It was just too odd. Anyway, Toshi made him another piece of saba nigiri and they were fine. I didn't follow up because it was handled quickly and since they were at the sushi bar they seemed fine.
No tables for 15 minutes then 9 tables in less than 10 minutes. then nothing.
Dinner: Got busy fast. Went on a wait by 5:55 and stayed on the wait until 10:30. It was a strange kind of wait though, we had quite a few large parties occupying the dining room tonight, in addition to the 3 resos in the PR. We had a walk in 8, 7, 6, 6, 6 which held things up. We were on a 45 minute wait with only 5 parties on the list because of that, but no one waited longer than their quote time, with the exception of 1 table- who also got upset because the Farm salad shrunk. When did the farm salad get smaller? A7 was pretty upset with it and I didn't know we were serving it on a smaller plate or portion sizes. I thought we discussed this in the meeting- if there are any changes in the kitchen, everyone needs to know. Let's please work on communication guys. I also found out mid-shift that the staff was told there would be a contest on Smokin' Sashimi, after I told them in the pre-shift meeting that our contest was highest % of alcohol sales. So once again, let's be sure we are communicating to each other when we declare or change things. Dusten won the Smokin' Sashimi Contest with 10, I bought $20 of his dinner for that. Miho won the Alc % sales with 24% of her sales being alcohol! woohoo!
I told A& that the portion was small because our main farm, haus bar farms, had a smaller yield of crop after the freeze a few weeks ago, and thus had to raise the price and thus we had to serve a smaller portion. Total and complete bull honky, but they bought it. I still had to take 50% off their Farm Salad to make them completely happy, since they said they come here frequently and have had it before and it wasn't this small. But I think they left happy. Now hopefully they don't go asking Haus Bar Farms about their "small yield due to frost"
The night was really odd. We wouldn't have anyone come in for 10-15 minutes at a time, then all of a sudden 5 tables would walk in. Just really strange.
A5 found a piece of plastic in the gelatin portion of their parfait. They weren't upset (which is strange because this piece was pretty big!) but I did comp it. We had a few kitchen error comps today.
Cuts Ruthy and Clair at 9pm when it stared to die down. Cut CT at 9:30. Cut Lindsey at 10:30 and closed with 3 on.
I noticed that we're still having problems with our cheesecakes. Tonight I had to discard 2 pieces because they were either cut poorly, or made poorly. The crust was not adhering to the cheese and the center of the cake seemed droopy (and on one piece there was no crust in the middle- I think the paper took it off) Are we still only doing Sake-Kasu cheesecake? Can we switch it up again?
Specials?
Tsk. Carp/Set 8/12
Taz Sash 5
Aburi Aji 2
Aburi Hamachi 3
Pork Belly 13
Aburi Trio 5
Takowasa Nigiri 1
Smokin' Sash (2 kinds) 22
3 Staff members that stood out (why/how):
*Gave Clair her Eval today and she took it very well. Talked a lot about her attitude on the floor and reining in the negativity.
*Naoto- superstar as always. Was in the back B's so he had some downtime on his hands and helped prebus other sections. (P.S- Naoto's Birthday is Tuesday- he said he and Hiroe will probably be late for the meeting but will try to make it- maybe we can recognize him that day if he is there)
*Krystin rang over $600 cocktailing tonight and did it was ease. I helped her out here and there but she stayed organized and did a great job
Any VIP's in?
Familiar faces, yes. Names, I need to get better with (some I have seen so many times I just can't ask anymore!)
Comps& Void Detail:
50% Kitchen Error for a Salmon Kasu Teishoku. I think Tre made saba
Kitchen error- there was plastic in the gelatin portion of the parfait.
50% Kitchen error- farm salad complaint guy.
Birthday desserts
FNF (3 spicy scallops for a regular I haven't seen in a while)
R&M needs?:
Who broke the legs off the keyboard? Every time I look down when I'm typing, the tilted keyboard makes me dizzy. No joke. It's propped up on post it notes right now. I'm gonna find a solution...maybe wine corks.
I reset the ipod. Like, from ground 0. I erased everything and got it set up under the Kome iTunes account and everything. And guess what. Not once, all night tonight, did it shut itself down to restart, nor did the Pandora turn itself off. It was wonderful! We'll see how long this lasts. Hopefully foreeeeeever!!!!! :)
86'd items/ need more?
Saturday, February 21, 2015
Friday PM Recap 2/21/15
Written By: Leary
LY Dinner Sales: $6214
Projected Sales: $6385 (+$835.60)
TY Dinner Sales: $7220.60
+/- : +$1006.60, +16%
Dinner Covers:242
Avg PPA: $29.84
$9543.95 for the day
Weather: Cloudy and mild, mid 60s
Any Special events going on?:
Who worked?:
Alex, Sophia, Kate, Johnny, Dusten Cl, Jason SA, Sigele FR, Ruthy & Grace H
Flow of Business, Cuts and Ticket Times:
First Friday night since I've been back. Seemed like normal weekend business. The first hour was a little slower than I expected but we were full and on a wait by 630. It was nice having 2 hosts and a cocktail. Gave me a little more to help out on the floor. Everything went pretty smoothly for most of the night. FOH the house staff was firing on all cylinders for the bulk of the shift. Ticket times were great, and all the food I saw going out looked good. The Special Dessert was awesome, and lots good feedback from guests and staff. We started to thin out, and only have a handful of tables on the wait so I cut the first host, the cocktail, and Alex since she was a double. The next rotation of tables got hectic. It seemed like everyone kind of lost steam all at once. Ruthy sat a table without menus, sushi items weren't getting run, and everyone needed help all at once. It was an odd 20 minutes, but then we got through it and everything was fine. Closed 4 on.
Lots of campers tonight. Had several tables go slightly over their wait quote, but only 2 went excessively over. Had Apps ready when they were sat to make things right.
Servers did a great job selling specials tonight.
Specials?
T Carp- 8
T Set- 9
Smoke Sashimi- 25!
Aburi Aji Nigiri- 3
Aburi Hamachi Nigiri- 0
Open Sushi- 17
Special Dessert- 6 (the staff really liked this one)
3 Staff members that stood out (why/how):
Grace was productive helping out during down time.
Sigele was solid as always
Kate did a great job pushing specials and manage to squeak past Dusten to win the specials contest tonight in the back Bs.
Any VIP's in?
Comps& Void Detail:
Recovery for 3 pork belly nigiri for a table that Ruthy got the wrong guest count. She put 2, they were a party of 3. They had gone over their wait time by 15 minutes as a party of 2, then paged to find out it was actually 3, and had to wait another 15 minutes. They were nice enough about it, but I felt at that point I needed to do something nice for them.
Recovery for edamame for a 2 top that went 15 minutes over their wait time.
Lots of Kome' bucks for sales contests.
R&M needs?:
The top shelf of the glass rack is getting pretty wonky. I was trying adjust the clip, but couldn't get it to hold.
86'd items/ need more?
LY Dinner Sales: $6214
Projected Sales: $6385 (+$835.60)
TY Dinner Sales: $7220.60
+/- : +$1006.60, +16%
Dinner Covers:242
Avg PPA: $29.84
$9543.95 for the day
Weather: Cloudy and mild, mid 60s
Any Special events going on?:
Who worked?:
Alex, Sophia, Kate, Johnny, Dusten Cl, Jason SA, Sigele FR, Ruthy & Grace H
Flow of Business, Cuts and Ticket Times:
First Friday night since I've been back. Seemed like normal weekend business. The first hour was a little slower than I expected but we were full and on a wait by 630. It was nice having 2 hosts and a cocktail. Gave me a little more to help out on the floor. Everything went pretty smoothly for most of the night. FOH the house staff was firing on all cylinders for the bulk of the shift. Ticket times were great, and all the food I saw going out looked good. The Special Dessert was awesome, and lots good feedback from guests and staff. We started to thin out, and only have a handful of tables on the wait so I cut the first host, the cocktail, and Alex since she was a double. The next rotation of tables got hectic. It seemed like everyone kind of lost steam all at once. Ruthy sat a table without menus, sushi items weren't getting run, and everyone needed help all at once. It was an odd 20 minutes, but then we got through it and everything was fine. Closed 4 on.
Lots of campers tonight. Had several tables go slightly over their wait quote, but only 2 went excessively over. Had Apps ready when they were sat to make things right.
Servers did a great job selling specials tonight.
Specials?
T Carp- 8
T Set- 9
Smoke Sashimi- 25!
Aburi Aji Nigiri- 3
Aburi Hamachi Nigiri- 0
Open Sushi- 17
Special Dessert- 6 (the staff really liked this one)
3 Staff members that stood out (why/how):
Grace was productive helping out during down time.
Sigele was solid as always
Kate did a great job pushing specials and manage to squeak past Dusten to win the specials contest tonight in the back Bs.
Any VIP's in?
Comps& Void Detail:
Recovery for 3 pork belly nigiri for a table that Ruthy got the wrong guest count. She put 2, they were a party of 3. They had gone over their wait time by 15 minutes as a party of 2, then paged to find out it was actually 3, and had to wait another 15 minutes. They were nice enough about it, but I felt at that point I needed to do something nice for them.
Recovery for edamame for a 2 top that went 15 minutes over their wait time.
Lots of Kome' bucks for sales contests.
R&M needs?:
The top shelf of the glass rack is getting pretty wonky. I was trying adjust the clip, but couldn't get it to hold.
86'd items/ need more?
Friday, February 20, 2015
Friday AM 2.20.15
Written By: Elizabeth
LY Lunch Sales: $1359
Projected Sales: $2283
TY Lunch Sales: $2321
+/- : +71% LY and + $38 PS
Lunch Covers: 148
Avg PPA: 15.68
Previous Days Labor %: 18.38%
Previous Days Comps %: 4.78% 0% Contr. way to go!!
Weather: Overcast with bits of sun. Warm and breezy 71 degrees
Any Special events going on?:
Who worked?: Lindsey, Alex, Clair, Camacho CL. Grace Host, Josh SA, Jason FR
Flow of Business, Cuts and Ticket Times:
Started slow. Filled up around noon, and stayed full throughout the rest of the afternoon. Had one guy at A8 stay incomplete for an hour before finally ordering and saying "I guess my friend isn't coming" The nice thing was he tipped Clair $20 on $35 tab. Had a short waiting going on most of the afternoon- about 10-15 minutes. Never had any major ticket time issues. Seems like it was a fairly smooth shift.
3 Staff members that stood out (why/how):
-Grace was setting tables in her downtime today. good to see initiative
- Jason delegated his tasks as he needed them when he got slammed at the sushi bar.
Any VIP's in?
Harmon & a friend, saw a few other familiar faces whose names I don't know. The party room was one of them.
Comps& Void Detail:
voided 2 sunshine rolls for Clair, misring. 50% off Guest DNL for a Miso Ramen (she didn't eat hardly any of it) Kome Bucks for Camacho over 5 Bentos.
R&M needs?:
We got new phones!!! I have one in the service station near the iced tea machine, and two set in the office. One for the host one for the manager.
86'd items/ need more?
LY Lunch Sales: $1359
Projected Sales: $2283
TY Lunch Sales: $2321
+/- : +71% LY and + $38 PS
Lunch Covers: 148
Avg PPA: 15.68
Previous Days Labor %: 18.38%
Previous Days Comps %: 4.78% 0% Contr. way to go!!
Weather: Overcast with bits of sun. Warm and breezy 71 degrees
Any Special events going on?:
Who worked?: Lindsey, Alex, Clair, Camacho CL. Grace Host, Josh SA, Jason FR
Flow of Business, Cuts and Ticket Times:
Started slow. Filled up around noon, and stayed full throughout the rest of the afternoon. Had one guy at A8 stay incomplete for an hour before finally ordering and saying "I guess my friend isn't coming" The nice thing was he tipped Clair $20 on $35 tab. Had a short waiting going on most of the afternoon- about 10-15 minutes. Never had any major ticket time issues. Seems like it was a fairly smooth shift.
3 Staff members that stood out (why/how):
-Grace was setting tables in her downtime today. good to see initiative
- Jason delegated his tasks as he needed them when he got slammed at the sushi bar.
Any VIP's in?
Harmon & a friend, saw a few other familiar faces whose names I don't know. The party room was one of them.
Comps& Void Detail:
voided 2 sunshine rolls for Clair, misring. 50% off Guest DNL for a Miso Ramen (she didn't eat hardly any of it) Kome Bucks for Camacho over 5 Bentos.
R&M needs?:
We got new phones!!! I have one in the service station near the iced tea machine, and two set in the office. One for the host one for the manager.
86'd items/ need more?
Thursday, February 19, 2015
Thursday Recap 2/19/15
Written By:Leary
LY Lunch Sales: $1299
Projected Sales: $1718 (+51.55)
TY Lunch Sales: $1769.55
+/- : -$470.55, +36%
Lunch Covers: 112
Avg PPA: $15.80
LY Dinner Sales: $4875
Projected Sales: $4940 (-$325.65)
TY Dinner Sales: $4614.35
+/- : -$260.65, -5%
Dinner Covers: 179
Avg PPA: $25.78
Previous Days Labor %: 13.05%
Previous Days Comps %: 2.89%
Controllable: 4.90%
Weather: Beautiful day lower 70s, Mild night mid to low 60s
Any Special events going on?:
Who worked?:
Lunch: Krystin, Joel, Kate CL, Josh SA, Jason FR, Junko H
Dinner: Naoto, Krystin, Stephanie, Miho, Dusten CL, Ruthy & Nate H, Jason FR
Flow of Business, Cuts and Ticket Times:
Lunch: Sayo was sick so I sent her home. Ran 3 on for the day. It was a steady flow of tables. We were busy and running around, but everything went pretty smoothly. Josh and I made a good team. Had a 2 30 minute bento boxes, but the rest of the ticket times were solid. Went on a little bit of a wait here and there, but the business came at a nice flow so no one had to wait very long. Stayed steady until the end. Closed 3 on.
So Josh no called no showed tonight. I'm pretty sure he was working his other job, and didn't realize he was working at Kome tonight. I also know he doesn't have internet, and his phone is often dead. Also, I'm pretty sure I wrote this week's schedule down for him so I might have written it down wrong. If so my fault. If it was written correctly then we need to discuss whether it's worth hanging on to him. He does a great job when he's here so I'd like to give him 6 weeks probation. 1 minute late and he's fired, but I'm really hoping the missed shift was my mistake because I like working with him.
Dinner: Slow start, like yesterday. The lack of SA kept everyone busy. Mostly full by 7, but didn't go on a wait until right before 8. Got up to a 25-30 minute wait, and cam off around 840. Went back on a little wait shortly after, but got everyone sat by 9:05. Cut Ruthy at 9:05, and went 3 on. Stayed steady until 9:40. Ticket times were good.
Tonight was full of first timers. Spent a lot of time touching tables tonight. Everyone had lots of great things to say, and were very happy.
Specials?
T Set-11
T Carp-7
Smok Sash-15
Open Sushi-13
(we had a lot of specials so 5 of them had to be rang in as open sushi)
3 Staff members that stood out (why/how):
All the staff did a really great job pulling together and getting through 2 short staffed shifts. Really great to see so much teamwork.
Any VIP's in?
Rachel and Carlos
Comps& Void Detail:
Kome Bucks and a few voided misrings but that's it.
R&M needs?:
No more leak in the men's restroom
86'd items/ need more?
LY Lunch Sales: $1299
Projected Sales: $1718 (+51.55)
TY Lunch Sales: $1769.55
+/- : -$470.55, +36%
Lunch Covers: 112
Avg PPA: $15.80
LY Dinner Sales: $4875
Projected Sales: $4940 (-$325.65)
TY Dinner Sales: $4614.35
+/- : -$260.65, -5%
Dinner Covers: 179
Avg PPA: $25.78
Previous Days Labor %: 13.05%
Previous Days Comps %: 2.89%
Controllable: 4.90%
Weather: Beautiful day lower 70s, Mild night mid to low 60s
Any Special events going on?:
Who worked?:
Lunch: Krystin, Joel, Kate CL, Josh SA, Jason FR, Junko H
Dinner: Naoto, Krystin, Stephanie, Miho, Dusten CL, Ruthy & Nate H, Jason FR
Flow of Business, Cuts and Ticket Times:
Lunch: Sayo was sick so I sent her home. Ran 3 on for the day. It was a steady flow of tables. We were busy and running around, but everything went pretty smoothly. Josh and I made a good team. Had a 2 30 minute bento boxes, but the rest of the ticket times were solid. Went on a little bit of a wait here and there, but the business came at a nice flow so no one had to wait very long. Stayed steady until the end. Closed 3 on.
So Josh no called no showed tonight. I'm pretty sure he was working his other job, and didn't realize he was working at Kome tonight. I also know he doesn't have internet, and his phone is often dead. Also, I'm pretty sure I wrote this week's schedule down for him so I might have written it down wrong. If so my fault. If it was written correctly then we need to discuss whether it's worth hanging on to him. He does a great job when he's here so I'd like to give him 6 weeks probation. 1 minute late and he's fired, but I'm really hoping the missed shift was my mistake because I like working with him.
Dinner: Slow start, like yesterday. The lack of SA kept everyone busy. Mostly full by 7, but didn't go on a wait until right before 8. Got up to a 25-30 minute wait, and cam off around 840. Went back on a little wait shortly after, but got everyone sat by 9:05. Cut Ruthy at 9:05, and went 3 on. Stayed steady until 9:40. Ticket times were good.
Tonight was full of first timers. Spent a lot of time touching tables tonight. Everyone had lots of great things to say, and were very happy.
Specials?
T Set-11
T Carp-7
Smok Sash-15
Open Sushi-13
(we had a lot of specials so 5 of them had to be rang in as open sushi)
3 Staff members that stood out (why/how):
All the staff did a really great job pulling together and getting through 2 short staffed shifts. Really great to see so much teamwork.
Any VIP's in?
Rachel and Carlos
Comps& Void Detail:
Kome Bucks and a few voided misrings but that's it.
R&M needs?:
No more leak in the men's restroom
86'd items/ need more?
Wednesday Recap 2/18/15
Written By: Leary
LY Lunch Sales: $1231
Projected Sales: $1495 (+$84.71)
TY Lunch Sales: $1579.71
+/- : +$348.71, +28%
Lunch Covers: 95
Avg PPA: $16.63
LY Dinner Sales: $3882
Projected Sales: $4181 (+$136.40)
TY Dinner Sales: $4317.40
+/- : +$435.40, + 11%
Dinner Covers: 157
Avg PPA: $27.50
Previous Days Labor %: 20%
Previous Days Comps %: 4.85%
C- 5.73%
Weather: Sunny and chilly, mid 50s in the day, clear skies an upper 40s at night
Any Special events going on?: Day after Fat Tuesday, and a 3 day weekend
Who worked?:
Lunch: Lindsey, Krystin, Kate, Johnny Cl, Josh SA, Sigele FR, Junko H
Dinner: Krystin, Lindsey, Sayo, Mandy, Sophia CL, Kaori SA, Nate H, Hiroe w/ Ruthy FR
Flow of Business, Cuts and Ticket Times:
Lunch was chill. Never filled up all the way. Almost full around 1, but then several tables cleared out. Went 2 on at 1:15. Had slow steady flow of tables until about 1:45. Ticket times were solid
Dinner was so slow in the beginning. It seemed like maybe this was going to be the typical slow shift after a 3 day weekend since Fat Tuesday was yesterday. We stayed about 2/3 full until around 8 when we finally filled up. Went on a small wait of a few tables. By 8:30 we dwindled down to 3 tables on the wait. I went 3 on because we've been dying out after 8:30 lately. Another wave came in, and we got up to a 30 minute quickly. It was hectic for the next thirty minutes. Nate is still green at the host stand, and Kaori works hard but just isn't as fast as our other SAs. Krystin & Lindsey stuck around to help us power through. Came off the wait around 915. Closed 3 on. A few 30 minute tickets during the busiest part of the night.
Specials?
Smoking Sashimi- 10
Bentos- 9
3 Staff members that stood out (why/how):
Junko was awesome as always today. Always helping out, even during slower shifts.
Krystin and Lindsey stuck around to help out a lot after being cut tonight, and made very little money. I threw them each $20 in Kome Bucks as a thank you.
Any VIP's in?
Johnny's Dad & Shannon
Kaila (Serendipity Rep)
Neil
Dusten
Trish
Comps& Void Detail:
FNF Johnny's Dad & Shannon
FNF for Kaila
FNF for Trish
Emp Day Off
Kome Bucks
Void Zoe 86'd
Void Yakitori Misring
Void Dreamy Cloudy Glass, Decided to get a bottle.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1231
Projected Sales: $1495 (+$84.71)
TY Lunch Sales: $1579.71
+/- : +$348.71, +28%
Lunch Covers: 95
Avg PPA: $16.63
LY Dinner Sales: $3882
Projected Sales: $4181 (+$136.40)
TY Dinner Sales: $4317.40
+/- : +$435.40, + 11%
Dinner Covers: 157
Avg PPA: $27.50
Previous Days Labor %: 20%
Previous Days Comps %: 4.85%
C- 5.73%
Weather: Sunny and chilly, mid 50s in the day, clear skies an upper 40s at night
Any Special events going on?: Day after Fat Tuesday, and a 3 day weekend
Who worked?:
Lunch: Lindsey, Krystin, Kate, Johnny Cl, Josh SA, Sigele FR, Junko H
Dinner: Krystin, Lindsey, Sayo, Mandy, Sophia CL, Kaori SA, Nate H, Hiroe w/ Ruthy FR
Flow of Business, Cuts and Ticket Times:
Lunch was chill. Never filled up all the way. Almost full around 1, but then several tables cleared out. Went 2 on at 1:15. Had slow steady flow of tables until about 1:45. Ticket times were solid
Dinner was so slow in the beginning. It seemed like maybe this was going to be the typical slow shift after a 3 day weekend since Fat Tuesday was yesterday. We stayed about 2/3 full until around 8 when we finally filled up. Went on a small wait of a few tables. By 8:30 we dwindled down to 3 tables on the wait. I went 3 on because we've been dying out after 8:30 lately. Another wave came in, and we got up to a 30 minute quickly. It was hectic for the next thirty minutes. Nate is still green at the host stand, and Kaori works hard but just isn't as fast as our other SAs. Krystin & Lindsey stuck around to help us power through. Came off the wait around 915. Closed 3 on. A few 30 minute tickets during the busiest part of the night.
Specials?
Smoking Sashimi- 10
Bentos- 9
3 Staff members that stood out (why/how):
Junko was awesome as always today. Always helping out, even during slower shifts.
Krystin and Lindsey stuck around to help out a lot after being cut tonight, and made very little money. I threw them each $20 in Kome Bucks as a thank you.
Any VIP's in?
Johnny's Dad & Shannon
Kaila (Serendipity Rep)
Neil
Dusten
Trish
Comps& Void Detail:
FNF Johnny's Dad & Shannon
FNF for Kaila
FNF for Trish
Emp Day Off
Kome Bucks
Void Zoe 86'd
Void Yakitori Misring
Void Dreamy Cloudy Glass, Decided to get a bottle.
R&M needs?:
86'd items/ need more?
Wednesday, February 18, 2015
Tuesday pm Recap 2/17/15
Written By: Leary
LY Dinner Sales: $3583
Projected Sales: $3816 ($440.75)
TY Dinner Sales: $4256.75
+/- : +$673.75, + 9%
Dinner Covers: 164
Avg PPA: $25.96
Weather: Sunny and mid 50s
Any Special events going on?: Fat Tuesday
Who worked?:
Lindsey, Krystin, Mandy, Stephanie, Kate Cl, Sigele FR, Josh SA, Nate H
Flow of Business, Cuts and Ticket Times:
Though it might be slower being the day after a 3 day weekend, but I guess Fat Tuesday had people ready to go out. Started slowly but people started to come in at 530. Seems like Happy Hour has been getting busier lately. Mostly full and steady by 6. Went on a wait around 645, and off at 820. Got up to 30 min. Nothing crazy. Nate did alright, but still needing a lot of coaching. He's great with guests, and takes direction well. Lots of doubles today, and you could feel it with the servers. Needed lots of support tonight. We got through the pop fine, and it pretty much died after 830. Had some 30 min rolls during the pop, but most ticket times were solid. 2 on at 830. 1 on and cut the host at 9.
Specials?
Smoking Sashimi-15
3 Staff members that stood out (why/how):
-Sigele is always awesome.
-Mandy really takes time with her tables. Something Dusten mentioned to me today. I watched her tonight, and very much explemplifies the kind of service I'd like to see from everyone.
-Kate was solid on a double/ Close today. Always good at consolidating her actions.
Any VIP's in?
Comps& Void Detail:
Some Kome bucks
Voided a Gyoza, Guest Changed Mind
R&M needs?:
The hood stopped working in the kitchen right when the pop was hitting. It was a little stressful for a second, but Daniel saved the day by climbing on the roof, and re-attaching a belt. He said it was pretty worn out. Take' contacted someone to come out and fix it tomorrow.
At the very end of the night I smelled gas in the kitchen, and grabbed Daniel to help pinpoint the leak. We found a leak in the connection to the grill, and turned off the valve. Take' will be adding it to the repair man's duties tomorrow.
86'd items/ need more?
Takoyaki
LY Dinner Sales: $3583
Projected Sales: $3816 ($440.75)
TY Dinner Sales: $4256.75
+/- : +$673.75, + 9%
Dinner Covers: 164
Avg PPA: $25.96
Weather: Sunny and mid 50s
Any Special events going on?: Fat Tuesday
Who worked?:
Lindsey, Krystin, Mandy, Stephanie, Kate Cl, Sigele FR, Josh SA, Nate H
Flow of Business, Cuts and Ticket Times:
Though it might be slower being the day after a 3 day weekend, but I guess Fat Tuesday had people ready to go out. Started slowly but people started to come in at 530. Seems like Happy Hour has been getting busier lately. Mostly full and steady by 6. Went on a wait around 645, and off at 820. Got up to 30 min. Nothing crazy. Nate did alright, but still needing a lot of coaching. He's great with guests, and takes direction well. Lots of doubles today, and you could feel it with the servers. Needed lots of support tonight. We got through the pop fine, and it pretty much died after 830. Had some 30 min rolls during the pop, but most ticket times were solid. 2 on at 830. 1 on and cut the host at 9.
Specials?
Smoking Sashimi-15
3 Staff members that stood out (why/how):
-Sigele is always awesome.
-Mandy really takes time with her tables. Something Dusten mentioned to me today. I watched her tonight, and very much explemplifies the kind of service I'd like to see from everyone.
-Kate was solid on a double/ Close today. Always good at consolidating her actions.
Any VIP's in?
Comps& Void Detail:
Some Kome bucks
Voided a Gyoza, Guest Changed Mind
R&M needs?:
The hood stopped working in the kitchen right when the pop was hitting. It was a little stressful for a second, but Daniel saved the day by climbing on the roof, and re-attaching a belt. He said it was pretty worn out. Take' contacted someone to come out and fix it tomorrow.
At the very end of the night I smelled gas in the kitchen, and grabbed Daniel to help pinpoint the leak. We found a leak in the connection to the grill, and turned off the valve. Take' will be adding it to the repair man's duties tomorrow.
86'd items/ need more?
Takoyaki
Tuesday, February 17, 2015
Tuesday AM 2.17.15
Written By: Elizabeth
LY Lunch Sales: $1538
Projected Sales: $1383
TY Lunch Sales: $1491
+/- : -3% LY and +$108 PS
Lunch Covers:80
Avg PPA: $18.64
Previous Days Labor %: 17.18%
Previous Days Comps %: 4.50% 6.45% Control.
Weather: Chilly in the 40's
Any Special events going on?: Fat Tuesday
Who worked?: Kate, Krystin, Mandy, Lindsey CL. Junko Host, Sigele FR/TR Nate, Josh SA
Flow of Business, Cuts and Ticket Times:
Pretty mellow Tuesday, as expected with it being Fat Tuesday and also the day after a 3 day weekend. Had a steady flow of people in by 12:30 and that was about it. The sushi bar filled up to about 90% capacity and all tables were full, but we never went on a wait. After people filtered out around 12:50 I hung on to everyone to see if we would get a weird 1pm pop but we didn't so I cut Mandy at that time, then went down to 2 on by 1:25 and then just Lindsey at 1:40. About 3 tables came in after that and then that was that. Easy Peasy Tuesday Lunchy.
Specials?
Bentos had Harumaki in them today since the meatballs were 86d
3 Staff members that stood out (why/how):
I had a contest for prebussing today- The only thing that should be left at check drop are glasses. And I have to say, everyone excelled! Mandy had the first table to get up and she did great, and then Kate had a few tables leave at the same time and both were fully bussed. Krystin got the edamame bowl off B6 just in time for a clean table, and Lindsey at the sushi bar kept up with all her 1 tops. Josh also helped out, and towards the end of his training shift today, Nate was also helping bus in his downtime.
Any VIP's in?
didn't see many familiar faces today, but had a group from Hillside Farmacy come in, Sigele knows them
Comps& Void Detail:
FNF 4 Zato Ichi for the Hillside Crew (in lieu of a discount), 2 seaweed salad voids for Krystin misring, 1 void salmon maki misring for Krystin too
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1538
Projected Sales: $1383
TY Lunch Sales: $1491
+/- : -3% LY and +$108 PS
Lunch Covers:80
Avg PPA: $18.64
Previous Days Labor %: 17.18%
Previous Days Comps %: 4.50% 6.45% Control.
Weather: Chilly in the 40's
Any Special events going on?: Fat Tuesday
Who worked?: Kate, Krystin, Mandy, Lindsey CL. Junko Host, Sigele FR/TR Nate, Josh SA
Flow of Business, Cuts and Ticket Times:
Pretty mellow Tuesday, as expected with it being Fat Tuesday and also the day after a 3 day weekend. Had a steady flow of people in by 12:30 and that was about it. The sushi bar filled up to about 90% capacity and all tables were full, but we never went on a wait. After people filtered out around 12:50 I hung on to everyone to see if we would get a weird 1pm pop but we didn't so I cut Mandy at that time, then went down to 2 on by 1:25 and then just Lindsey at 1:40. About 3 tables came in after that and then that was that. Easy Peasy Tuesday Lunchy.
Specials?
Bentos had Harumaki in them today since the meatballs were 86d
3 Staff members that stood out (why/how):
I had a contest for prebussing today- The only thing that should be left at check drop are glasses. And I have to say, everyone excelled! Mandy had the first table to get up and she did great, and then Kate had a few tables leave at the same time and both were fully bussed. Krystin got the edamame bowl off B6 just in time for a clean table, and Lindsey at the sushi bar kept up with all her 1 tops. Josh also helped out, and towards the end of his training shift today, Nate was also helping bus in his downtime.
Any VIP's in?
didn't see many familiar faces today, but had a group from Hillside Farmacy come in, Sigele knows them
Comps& Void Detail:
FNF 4 Zato Ichi for the Hillside Crew (in lieu of a discount), 2 seaweed salad voids for Krystin misring, 1 void salmon maki misring for Krystin too
R&M needs?:
86'd items/ need more?
Monday PM Recap 2/16/15
Written By:Leary
LY Dinner Sales: $5731
Projected Sales: $5814 (-$1287.17)
TY Dinner Sales: $4526.83
+/- : -$1204.17, -21%
Dinner Covers: 174
Avg PPA: $26.02
Weather: Cold at cloudy, Lower 40s and drizzle in the beginning of the shift, upper 30s at close
Any Special events going on?: President's day, Monday after V Day
Who worked?:
Kate, Clair, Joel, Stephanie, Jason Cl, Ruthy w/ Josh H, Hiroe w/ Nate FR, Kaori SA
Flow of Business, Cuts and Ticket Times:
It was mellow right at open. I thought it might be slow being at the end of a holiday weekend, and it being so cold, but at 520 we started to fill up quickly. Really solid happy hour. Kind of a hectic 30 minutes, but once the other servers and SA came on at 6 everything went pretty smoothly. The kitchen had a nice early pop. Had a couple of long ticket times for a kome salad and a couple of edamames, but the servers weren't using the as app button. They all seemed shocked when I brought it up. I'll keep working on getting them back in the habit. After the first wave it was smooth sailing and ticket times were great the rest of the night. Went on a wait by 630, and came off around 830. Went 2 on at 840, and cut the hosts at 9 trying to help out labor since we had a lot of training going on. Only 3 tables came in after 9.
Couple of things that came up tonight:
-I guess it was decided to no longer serve an extra bowl with tori tea or dynamite chk. It was never blogged about, some folks know, but others don't. I was surprised about it. I know its a small thing, but always good to get everyone on the same page with these things. I think its nice to give customers a discard dish whatever it is. We can talk about it in the meeting.
Apple Gyoza is sometimes being cut, and sometimes not. Once again, small thing, but however it's decided to be served we should be consistent.
Specials?
T Carp-9
Hot Rock-6 (sold out)
Poisson Cru-7
Seared Aji-5
Taz Trout-2
3 Staff members that stood out (why/how):
Josh did a great job for his first Host train. Always very personable and professional with guests
Kate has been very solid on all the shifts I work with her. Always has lots of feedback.
Hiroe was being very thorough with her train. Great to see.
Any VIP's in?
Comps& Void Detail:
3 B Day Desserts
SIN Discount for Holy Mountain Bartender, Pappadeaux server, and ex employee Brett thats works at leches cantina I believe is what Kate said?
Void Tsukemono, Alone together, Farm Salad, kome salad customer changed mind
Void Madai and Kome Viche 86'd
Void 3 miso, and edamame misrang on wrong table
R&M needs?:
86'd items/ need more?
LY Dinner Sales: $5731
Projected Sales: $5814 (-$1287.17)
TY Dinner Sales: $4526.83
+/- : -$1204.17, -21%
Dinner Covers: 174
Avg PPA: $26.02
Weather: Cold at cloudy, Lower 40s and drizzle in the beginning of the shift, upper 30s at close
Any Special events going on?: President's day, Monday after V Day
Who worked?:
Kate, Clair, Joel, Stephanie, Jason Cl, Ruthy w/ Josh H, Hiroe w/ Nate FR, Kaori SA
Flow of Business, Cuts and Ticket Times:
It was mellow right at open. I thought it might be slow being at the end of a holiday weekend, and it being so cold, but at 520 we started to fill up quickly. Really solid happy hour. Kind of a hectic 30 minutes, but once the other servers and SA came on at 6 everything went pretty smoothly. The kitchen had a nice early pop. Had a couple of long ticket times for a kome salad and a couple of edamames, but the servers weren't using the as app button. They all seemed shocked when I brought it up. I'll keep working on getting them back in the habit. After the first wave it was smooth sailing and ticket times were great the rest of the night. Went on a wait by 630, and came off around 830. Went 2 on at 840, and cut the hosts at 9 trying to help out labor since we had a lot of training going on. Only 3 tables came in after 9.
Couple of things that came up tonight:
-I guess it was decided to no longer serve an extra bowl with tori tea or dynamite chk. It was never blogged about, some folks know, but others don't. I was surprised about it. I know its a small thing, but always good to get everyone on the same page with these things. I think its nice to give customers a discard dish whatever it is. We can talk about it in the meeting.
Apple Gyoza is sometimes being cut, and sometimes not. Once again, small thing, but however it's decided to be served we should be consistent.
Specials?
T Carp-9
Hot Rock-6 (sold out)
Poisson Cru-7
Seared Aji-5
Taz Trout-2
3 Staff members that stood out (why/how):
Josh did a great job for his first Host train. Always very personable and professional with guests
Kate has been very solid on all the shifts I work with her. Always has lots of feedback.
Hiroe was being very thorough with her train. Great to see.
Any VIP's in?
Comps& Void Detail:
3 B Day Desserts
SIN Discount for Holy Mountain Bartender, Pappadeaux server, and ex employee Brett thats works at leches cantina I believe is what Kate said?
Void Tsukemono, Alone together, Farm Salad, kome salad customer changed mind
Void Madai and Kome Viche 86'd
Void 3 miso, and edamame misrang on wrong table
R&M needs?:
86'd items/ need more?
Monday, February 16, 2015
Monday AM 2/16/15 recap
Written By: Dusten
LY Lunch Sales: 2379
Projected Sales: 2485
TY Lunch Sales: 3000
+/- :$515 over projected and up 26% over LY
Lunch Covers: 178
Avg PPA:16.85
Previous Days Labor %: 16%
Previous Days Comps %: 4%, 100% uncontrollable
Weather:chilly and overcast. north wind getting colder.
Any Special events going on?: president's day... mattress sales galore!
Who worked?: Alex, Mandy, Kate, Johnny CL, Hiroe FR, Jason SA and Nate Host.
Flow of Business, Cuts and Ticket Times: Today was fairly busy. Started off with a few tables but went on a good wait just before noon. Things slowed down just before 1pm in a seemingly normal lunch service fashion. I was lulled into a false sense of security and as Kate is a double today I went ahead and cut her. Not long after, I forget who, but someone came and told me the lobby was full again and we were back on wait. Johnny was a bit flustered with the rush and we had an 8-top walk in, so I asked Kate to take them. We had people walking right up until 2pm. I re-cut Kate at 1:30pm and Alex at 1:45pm. We were still full then so I thought it's be fine. I wasn't given any specifics on ticket times, but Alex did approach me about a ramen order that was placed towards the end of the shift. It wasn't anything dire, and the table had not raised the issue yet so I just coached her a bit on how to handle the table before it became an issue.
Specials? 13x bento
3 Staff members that stood out (why/how):
-Alex was in high-gear throughout the shift. I rarely saw her without dishes in her hand from prebussing or helping out where she could.
-Johnny got a bit overwhelmed at the second pop. He had a couple more tables because I'd cut Kate, but really nothing out of control. I gave Kate an 8-top that walked in and Johnny immediately after said he could take it. I can't win with him! Oh well. He ended up doing fine, but he is nearly impossible to read.
-Nate is doing well. Needs more practice and confidence, but responds well to coaching and asks the right questions to learn.
Any VIP's in? Shane from Glaciers. Some regulars I recognized.
Comps& Void Detail: 2 voided teishoku plates- test for fry printer. I comped 2 tonkotsu ramen, 1 spicy one and a regular. Both were sent back from tables with general complaints regarding bland broth and/or overcooked noodles. I've personally had over cooked noodles most of the time I've ordered ramen since Shiloh started the station. On rare occasion is it just right.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: 2379
Projected Sales: 2485
TY Lunch Sales: 3000
+/- :$515 over projected and up 26% over LY
Lunch Covers: 178
Avg PPA:16.85
Previous Days Labor %: 16%
Previous Days Comps %: 4%, 100% uncontrollable
Weather:chilly and overcast. north wind getting colder.
Any Special events going on?: president's day... mattress sales galore!
Who worked?: Alex, Mandy, Kate, Johnny CL, Hiroe FR, Jason SA and Nate Host.
Flow of Business, Cuts and Ticket Times: Today was fairly busy. Started off with a few tables but went on a good wait just before noon. Things slowed down just before 1pm in a seemingly normal lunch service fashion. I was lulled into a false sense of security and as Kate is a double today I went ahead and cut her. Not long after, I forget who, but someone came and told me the lobby was full again and we were back on wait. Johnny was a bit flustered with the rush and we had an 8-top walk in, so I asked Kate to take them. We had people walking right up until 2pm. I re-cut Kate at 1:30pm and Alex at 1:45pm. We were still full then so I thought it's be fine. I wasn't given any specifics on ticket times, but Alex did approach me about a ramen order that was placed towards the end of the shift. It wasn't anything dire, and the table had not raised the issue yet so I just coached her a bit on how to handle the table before it became an issue.
Specials? 13x bento
3 Staff members that stood out (why/how):
-Alex was in high-gear throughout the shift. I rarely saw her without dishes in her hand from prebussing or helping out where she could.
-Johnny got a bit overwhelmed at the second pop. He had a couple more tables because I'd cut Kate, but really nothing out of control. I gave Kate an 8-top that walked in and Johnny immediately after said he could take it. I can't win with him! Oh well. He ended up doing fine, but he is nearly impossible to read.
-Nate is doing well. Needs more practice and confidence, but responds well to coaching and asks the right questions to learn.
Any VIP's in? Shane from Glaciers. Some regulars I recognized.
Comps& Void Detail: 2 voided teishoku plates- test for fry printer. I comped 2 tonkotsu ramen, 1 spicy one and a regular. Both were sent back from tables with general complaints regarding bland broth and/or overcooked noodles. I've personally had over cooked noodles most of the time I've ordered ramen since Shiloh started the station. On rare occasion is it just right.
R&M needs?:
86'd items/ need more?
Sunday, February 15, 2015
Sunday 2/15/15 PM recap
Written By: Dusten
LY Dinner Sales: 5940
Projected Sales: 6460
TY Dinner Sales: 5248
+/- : -$1212 under projected and 12% down from LY
Dinner Covers: 187
Avg PPA:2806
Weather: overcast and mild.
Any Special events going on?: Day after Valentine's, day before President's Day.
Who worked?:Mandy, Sayo, Joel, Camacho, Clair CL, Jason SA, Ruthy Hosting, Alex cocktail, and Hiroe FR
Flow of Business, Cuts and Ticket Times:Started with a good pop, but didn't fill up immediately. Went on wait around 6:30 until about 8:30. Nothing out of control with ticket times. There was a bit of section swapping going around. I cut Joel and Mandy at 8:45pm, Sayo at 9:15 and Camacho at 9:40pm. Lots of campers tonight.
Specials? 10 hot rocks. We sold so many hot rock special in the first hour we had to open the door with the lobby fan running for a few minutes to air out the restaurant.
6x ocean trout nigiri, 4x aji aburi nigiri, 5x tsukiji carpaccio, 2x ocean trout sashimi
3 Staff members that stood out (why/how): Sayo crushed the alcohol sales contest tonight.
Both Jason's did very well. One thing I like to see from Camacho is his rapport with so many of our regulars. I see him spend a lot of time just talking with and generally making our guests feel welcome. I think it is a virtue that may be overlooked or maybe just a bit unacknowledged at times, but I know it makes a huge difference to customers.
Jason Clark was/is super quick on the floor, is very professional and helpful always. His job is always his priority when he is here, as it should be. Point is, I almost never see him distracted and I know I can rely on him as my 2nd pair of eyes for sales floor presentation.
Any VIP's in? Old John, A manager from the W.
Comps& Void Detail:Kome bucks off of Sayo's meal. Voided a few drinks for Alex. Hitachino that a woman changed her mind and a double rang pair of mules and hot sake and malbec.
R&M needs?: There's a light out on the merchandise shelf. Toshi was wondering about sushi bar printer ink. He came into the office looking for it, but I don't know what it looks like or where we keep it.
86'd items/ need more? happy owl and lg bottle dreamy cloud, 22oz kirin
LY Dinner Sales: 5940
Projected Sales: 6460
TY Dinner Sales: 5248
+/- : -$1212 under projected and 12% down from LY
Dinner Covers: 187
Avg PPA:2806
Weather: overcast and mild.
Any Special events going on?: Day after Valentine's, day before President's Day.
Who worked?:Mandy, Sayo, Joel, Camacho, Clair CL, Jason SA, Ruthy Hosting, Alex cocktail, and Hiroe FR
Flow of Business, Cuts and Ticket Times:Started with a good pop, but didn't fill up immediately. Went on wait around 6:30 until about 8:30. Nothing out of control with ticket times. There was a bit of section swapping going around. I cut Joel and Mandy at 8:45pm, Sayo at 9:15 and Camacho at 9:40pm. Lots of campers tonight.
Specials? 10 hot rocks. We sold so many hot rock special in the first hour we had to open the door with the lobby fan running for a few minutes to air out the restaurant.
6x ocean trout nigiri, 4x aji aburi nigiri, 5x tsukiji carpaccio, 2x ocean trout sashimi
3 Staff members that stood out (why/how): Sayo crushed the alcohol sales contest tonight.
Both Jason's did very well. One thing I like to see from Camacho is his rapport with so many of our regulars. I see him spend a lot of time just talking with and generally making our guests feel welcome. I think it is a virtue that may be overlooked or maybe just a bit unacknowledged at times, but I know it makes a huge difference to customers.
Jason Clark was/is super quick on the floor, is very professional and helpful always. His job is always his priority when he is here, as it should be. Point is, I almost never see him distracted and I know I can rely on him as my 2nd pair of eyes for sales floor presentation.
Any VIP's in? Old John, A manager from the W.
Comps& Void Detail:Kome bucks off of Sayo's meal. Voided a few drinks for Alex. Hitachino that a woman changed her mind and a double rang pair of mules and hot sake and malbec.
R&M needs?: There's a light out on the merchandise shelf. Toshi was wondering about sushi bar printer ink. He came into the office looking for it, but I don't know what it looks like or where we keep it.
86'd items/ need more? happy owl and lg bottle dreamy cloud, 22oz kirin
Sunday AM 2.15.15 (Valentines Aftermath)
Written By: Elizabeth
LY Lunch Sales: $2561
Projected Sales: $2604
TY Lunch Sales: $2624
+/- : +2% LY and beat PS by $20!!!
Lunch Covers: 140
Avg PPA: $18.72
Previous Days Labor %: 13%
Previous Days Comps %: 2% (woah) 11.09% were controllable! Server Misrings
Weather: Overcast, in the 60s
Any Special events going on?: Day after V-Day
Who worked?: Kate CL. Joel, Sayo, Camacho. Grace Host, Josh SA, Jason FR/TR Ruthy
Flow of Business, Cuts and Ticket Times:
Started with 5 tables straight at open. Filled up slow and finally went on a wait at 1:30p when 6 tables came in all within 4 minutes of each other. Went on a wait of 20 minutes and stayed busy until 2:30. I cut Sayo at 2:15 and then down to just Kate at 2:40. Another 5 tables came in during that time and she did well, delegating her tasks that needed to be done in order to be present at her tables. A great job. No long ticket times or major issues other than the R&M thing to see below. Mellow shift, while still banking some sales!!
Specials?
3 Staff members that stood out (why/how):
*Josh still needs some work- needs focus and direction and to listen when tables get up. So many times both today and yesterday when I saw a dirty table, he was walking around watering tables. Jason had this problem too in the beginning, I remember it well. He needs to get focused and see what tables are on their way out. Also, he left two big trays of dirty dishes on the ice cream freezer. I saw him wandering the dining room water and when he went to go back out, I grabbed him and told him this can not happen. He said he got sidetracked and wanted to get the tables set. I told him to unload his dishes, then set the table if it's still in need. Otherwise, Grace or myself can set the table but he can't leave dishes just in the back. Gross
*Joel did a little better getting to his tables in a rush today. He got triple sat, and while I did get him waters for all his tables, he was able to get to his 4th table that was sat shortly after that very quickly. He needs some nudging, and I have a very long eval ready for him as well. Even so, he also helped out and was watering his own tables.
Any VIP's in?
Comps& Void Detail:
R&M needs?:
The sprinkler system in the kitchen (over the stove) fell out of the ceiling today during the rush. You can imagine the delight. Dragon Fire will be here tomorrow morning at 9:30 am to fix it. For now I have it rigged up with fishing wire through the air vents...
Also, the bulb in the right side of the light box went out. Time to change that...
86'd items/ need more?
LY Lunch Sales: $2561
Projected Sales: $2604
TY Lunch Sales: $2624
+/- : +2% LY and beat PS by $20!!!
Lunch Covers: 140
Avg PPA: $18.72
Previous Days Labor %: 13%
Previous Days Comps %: 2% (woah) 11.09% were controllable! Server Misrings
Weather: Overcast, in the 60s
Any Special events going on?: Day after V-Day
Who worked?: Kate CL. Joel, Sayo, Camacho. Grace Host, Josh SA, Jason FR/TR Ruthy
Flow of Business, Cuts and Ticket Times:
Started with 5 tables straight at open. Filled up slow and finally went on a wait at 1:30p when 6 tables came in all within 4 minutes of each other. Went on a wait of 20 minutes and stayed busy until 2:30. I cut Sayo at 2:15 and then down to just Kate at 2:40. Another 5 tables came in during that time and she did well, delegating her tasks that needed to be done in order to be present at her tables. A great job. No long ticket times or major issues other than the R&M thing to see below. Mellow shift, while still banking some sales!!
Specials?
3 Staff members that stood out (why/how):
*Josh still needs some work- needs focus and direction and to listen when tables get up. So many times both today and yesterday when I saw a dirty table, he was walking around watering tables. Jason had this problem too in the beginning, I remember it well. He needs to get focused and see what tables are on their way out. Also, he left two big trays of dirty dishes on the ice cream freezer. I saw him wandering the dining room water and when he went to go back out, I grabbed him and told him this can not happen. He said he got sidetracked and wanted to get the tables set. I told him to unload his dishes, then set the table if it's still in need. Otherwise, Grace or myself can set the table but he can't leave dishes just in the back. Gross
*Joel did a little better getting to his tables in a rush today. He got triple sat, and while I did get him waters for all his tables, he was able to get to his 4th table that was sat shortly after that very quickly. He needs some nudging, and I have a very long eval ready for him as well. Even so, he also helped out and was watering his own tables.
Any VIP's in?
Comps& Void Detail:
R&M needs?:
The sprinkler system in the kitchen (over the stove) fell out of the ceiling today during the rush. You can imagine the delight. Dragon Fire will be here tomorrow morning at 9:30 am to fix it. For now I have it rigged up with fishing wire through the air vents...
Also, the bulb in the right side of the light box went out. Time to change that...
86'd items/ need more?
Saturday-Valentines Day
Written By: Elizabeth
Today, was a record breaking day, folks.
LY Lunch Sales: $2665 (LY V-day was $2381)
Projected Sales: $3360
TY Lunch Sales: $3890
+/- : +46% LY and +$530 PS!!!
Lunch Covers: 210!!!
Avg PPA: $18.52
LY Dinner Sales: $7838
Projected Sales: $7960
TY Dinner Sales: $7663
+/- : -2% LY (but up 4% from V-day LY) and Short $297 PS
Dinner Covers: 241
Avg PPA: $31.80
For the day: TOTAL SALES....$11,553!!!!! To date we have never broken $11k until TODAY!!!!!!!
and for the day we beat sales by 10% and PS by $233
Previous Days Labor %: 15% (and yes, i changed Daniels pay so it no longer shows up)
Previous Days Comps %: 4% all day.
12.51% Controllable. Guest Changed mind $12- and $14 Server misring (that was the whole Endo in NY debacle) as well as the $18 Recovery
Weather: Beautiful!!
Any Special events going on?: The title track (Valentines day- OR, the day someone made up to make money off of cheesey cards, horrible stuffed animals, and stale chocolate. Take your pick. The former is much shorter to say while still conveying the same message, with tone that is)
Who worked?: Lunch: Sayo, Sophia, Lindsey, Johnny CL. Josh SA, Nathan H, Hiroe FR- TR Ruthy
Flow of Business, Cuts and Ticket Times:
Lunch: What a lunch, what a lunch. It started slow but steadily picked up and we were on a wait from 12:30 until about 3.The FOH felt very calm, steady and smooth, but towards 2:30 we all were getting really tired. It was just non-stop all service. It was Nathan's first day as a host so I was up there for about 90% of service, helping him seat and getting him moving. The hardest thing for him, I think, was to find a pace. When tables got up it took him a while to get them resat. I find that Grace has the same problem. I think it's just about finding rhythm. Around 2:30 I was informed that we were running out of rice. This is a problem. And I'll let Jersey or Daniel talk more about what happened there. But when my servers are informed that we are almost out of rice (or that we are out of rice) it's a little embarrassing for us, in the FOH dealing with our guests and having to tell them that. I had a side salad take 20 minutes. The guy said something like "they're really slow back there today" to me as I was walking away. I turned and apologized. This was around 2:50. I told him we had been very busy all day and I think they were getting weary, which was no excuse, and I told him I would be happy to take care of his salad for him today.
Around 2:50 I went in the back to sort of expo and was able to delegate food to Ruthy and Hiroe. I was back there for about 15-20 minutes. There were no servers that came back with any issues, so I assume the tables were doing alright. We got all in around 3:15. It was a pretty long shift to say the least.
Dinner: As you can probably guess there were lots of 2 tops in tonight. The majority of business was in twos. We filled up nearly immediately and were on a wit by 5:30. Note for scheduling next year, and as we go forward: On any holiday that people generally go out to eat, have all staff in by open- The SA & second host weren't in until 6 and the CT wasn't in until 6:30. That was totally my fault too because Lindsey worked Lunch and before she left I meant to ask her to come in at 5:30 but got sidetracked with checkouts and never ending phone calls for reservations. I cocktailed in the beginning of the shift until Lindsey got here. That was where the bulk of our business came too. By 8pm it was dying off. And unfortunately we had a lot or no call no shows. At one point we had 22 Two-tops on the waitlist, but I think of those 22, only 15 or so actually sat. Which sucks because we were quoting 1-1:30. To show the difference. LY between 7p-8p we did $1170, and this year we did $1484. But again, once 9pm rolled around it slowed significantly. I waited until 9:30 to make any cuts though. I cut Naoto at 9:30, Alex at 9:45 and went down to just Miho and Dusten at 10pm. and stayed 2 on until close.
Specials?
Hot Rock:
Tskuiji Carp/Set
Aji
Taz Sash
3 Staff members that stood out (why/how):
*Sophia, this morning, took it upon herself to reorganize the service station and clean up the NA beverage stuffs, as well as put away the Sysco NA bev order. Super awesome!!
*Ruthy did a great job at the helm tonight. Her and Grace seemed to work well together. Ended up over quoting a little, due to no shows, but overall they were spot on.
*Naoto did a great job keeping his parties on track, as far as time goes. He had the 7pm party out by 8:55, in time to turn the room over.
New guy Jose started today in the Kitchen. Like Jersey said, he is super happy and seems like a great worker. I have him entered into all 3 systems (Future POS, ADP Payroll & Hot Schedules) So he's good to go!
Any VIP's in?
Lunch I would say I don't recollect anyone that looked familiar.
Dinner- we had a few familiar faces in. Clark and his wife were in- she was in a few days ago with some friends and they got a last minute baby sitter tonight, so they came in for dinner. They're so sweet. The Adorable Couple with the kids Madeline & Andrew (Madeline drew me a picture today and they both gave me hugs when they left. OMG they are too cute...and I don't even like kids!)
Comps& Void Detail:
Kitchen Error on a side salad (long time)
Kome Bucks redeeming their GC Kome Bucks
Server Misring Crunchy Dynamite (only meant to order 1)
Kome Bucks Lindseys Lunch (5+Bentos)
Family/Friends Discount for Daniels Mom/Step-Dad
Family/Friends- bought the regulars that I haven't seen in a while a piece of Seared Aji each.
Voided 1 spooky it wasn't made.
Voided 1 seaweed salad misring
R&M needs?:
The cord for the iPod wasn't working at all, so I just plugged my phone in. I pay for Spotify, so I was able to use my own account.
86'd items/ need more?
Bride of Fox (warehouse is out until the end of the month) Happy Owl, I thought I ordered it but I think it got caught on the wayside.
Finally 86'd the Chandon!!! I knew we would do it by the end of this weekend!!
86'd Tsukiji at 8:30 as well as Uni.
Today, was a record breaking day, folks.
LY Lunch Sales: $2665 (LY V-day was $2381)
Projected Sales: $3360
TY Lunch Sales: $3890
+/- : +46% LY and +$530 PS!!!
Lunch Covers: 210!!!
Avg PPA: $18.52
LY Dinner Sales: $7838
Projected Sales: $7960
TY Dinner Sales: $7663
+/- : -2% LY (but up 4% from V-day LY) and Short $297 PS
Dinner Covers: 241
Avg PPA: $31.80
For the day: TOTAL SALES....$11,553!!!!! To date we have never broken $11k until TODAY!!!!!!!
and for the day we beat sales by 10% and PS by $233
Previous Days Labor %: 15% (and yes, i changed Daniels pay so it no longer shows up)
Previous Days Comps %: 4% all day.
12.51% Controllable. Guest Changed mind $12- and $14 Server misring (that was the whole Endo in NY debacle) as well as the $18 Recovery
Weather: Beautiful!!
Any Special events going on?: The title track (Valentines day- OR, the day someone made up to make money off of cheesey cards, horrible stuffed animals, and stale chocolate. Take your pick. The former is much shorter to say while still conveying the same message, with tone that is)
Who worked?: Lunch: Sayo, Sophia, Lindsey, Johnny CL. Josh SA, Nathan H, Hiroe FR- TR Ruthy
Flow of Business, Cuts and Ticket Times:
Lunch: What a lunch, what a lunch. It started slow but steadily picked up and we were on a wait from 12:30 until about 3.The FOH felt very calm, steady and smooth, but towards 2:30 we all were getting really tired. It was just non-stop all service. It was Nathan's first day as a host so I was up there for about 90% of service, helping him seat and getting him moving. The hardest thing for him, I think, was to find a pace. When tables got up it took him a while to get them resat. I find that Grace has the same problem. I think it's just about finding rhythm. Around 2:30 I was informed that we were running out of rice. This is a problem. And I'll let Jersey or Daniel talk more about what happened there. But when my servers are informed that we are almost out of rice (or that we are out of rice) it's a little embarrassing for us, in the FOH dealing with our guests and having to tell them that. I had a side salad take 20 minutes. The guy said something like "they're really slow back there today" to me as I was walking away. I turned and apologized. This was around 2:50. I told him we had been very busy all day and I think they were getting weary, which was no excuse, and I told him I would be happy to take care of his salad for him today.
Around 2:50 I went in the back to sort of expo and was able to delegate food to Ruthy and Hiroe. I was back there for about 15-20 minutes. There were no servers that came back with any issues, so I assume the tables were doing alright. We got all in around 3:15. It was a pretty long shift to say the least.
Dinner: As you can probably guess there were lots of 2 tops in tonight. The majority of business was in twos. We filled up nearly immediately and were on a wit by 5:30. Note for scheduling next year, and as we go forward: On any holiday that people generally go out to eat, have all staff in by open- The SA & second host weren't in until 6 and the CT wasn't in until 6:30. That was totally my fault too because Lindsey worked Lunch and before she left I meant to ask her to come in at 5:30 but got sidetracked with checkouts and never ending phone calls for reservations. I cocktailed in the beginning of the shift until Lindsey got here. That was where the bulk of our business came too. By 8pm it was dying off. And unfortunately we had a lot or no call no shows. At one point we had 22 Two-tops on the waitlist, but I think of those 22, only 15 or so actually sat. Which sucks because we were quoting 1-1:30. To show the difference. LY between 7p-8p we did $1170, and this year we did $1484. But again, once 9pm rolled around it slowed significantly. I waited until 9:30 to make any cuts though. I cut Naoto at 9:30, Alex at 9:45 and went down to just Miho and Dusten at 10pm. and stayed 2 on until close.
Specials?
Hot Rock:
Tskuiji Carp/Set
Aji
Taz Sash
3 Staff members that stood out (why/how):
*Sophia, this morning, took it upon herself to reorganize the service station and clean up the NA beverage stuffs, as well as put away the Sysco NA bev order. Super awesome!!
*Ruthy did a great job at the helm tonight. Her and Grace seemed to work well together. Ended up over quoting a little, due to no shows, but overall they were spot on.
*Naoto did a great job keeping his parties on track, as far as time goes. He had the 7pm party out by 8:55, in time to turn the room over.
New guy Jose started today in the Kitchen. Like Jersey said, he is super happy and seems like a great worker. I have him entered into all 3 systems (Future POS, ADP Payroll & Hot Schedules) So he's good to go!
Any VIP's in?
Lunch I would say I don't recollect anyone that looked familiar.
Dinner- we had a few familiar faces in. Clark and his wife were in- she was in a few days ago with some friends and they got a last minute baby sitter tonight, so they came in for dinner. They're so sweet. The Adorable Couple with the kids Madeline & Andrew (Madeline drew me a picture today and they both gave me hugs when they left. OMG they are too cute...and I don't even like kids!)
Comps& Void Detail:
Kitchen Error on a side salad (long time)
Kome Bucks redeeming their GC Kome Bucks
Server Misring Crunchy Dynamite (only meant to order 1)
Kome Bucks Lindseys Lunch (5+Bentos)
Family/Friends Discount for Daniels Mom/Step-Dad
Family/Friends- bought the regulars that I haven't seen in a while a piece of Seared Aji each.
Voided 1 spooky it wasn't made.
Voided 1 seaweed salad misring
R&M needs?:
The cord for the iPod wasn't working at all, so I just plugged my phone in. I pay for Spotify, so I was able to use my own account.
86'd items/ need more?
Bride of Fox (warehouse is out until the end of the month) Happy Owl, I thought I ordered it but I think it got caught on the wayside.
Finally 86'd the Chandon!!! I knew we would do it by the end of this weekend!!
86'd Tsukiji at 8:30 as well as Uni.
Saturday, February 14, 2015
Friday PM 2.13.15
Written By: Elizabeth
LY Dinner Sales: $7402 (LY was Valentines Day)
Projected Sales: $7140
TY Dinner Sales: $7453
+/- : +1% LY! and beat PS by $313
Dinner Covers: 231
Avg PPA: $32.26!!!!
Weather: Chilly after sunset. 50's, high 40s
Any Special events going on?: Valentines day Weekend
Who worked?: Johnny, Jason, Sophia, Sayo, Dusten CL. Ruthy/Grace Host, Jason SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Had 5 tables waiting in the lobby right at the start, and thought we would fill up fast, but we didn't go on a wait until 6:40 and came off the wait at 10pm. At one point we were grossly underquoting and a table ended up waiting 30 minutes after their quote time (total time: 1:45) Lots of 5 tops (3rd wheels in tonight!) Had a pretty hefty list going on and quote times were an hour fifteen to an hour and a half. Tomorrow will be similar, and probably peak into a two hour quote time. We'll see though. No major complainers or issues though. Dusten had a table at B1 that marked 2 Endo in NY but meant to mark 2 Midnight suns. They were a little upset about the situation and when Dusten asked if they wanted the Midnight they said no. I could see that they were pretty peeved so I had the kitchen make a Midnight sun, I ran it to them, told them it was on the house because of the mix up, and that I was also taking off one of the Endo's from their check. They were very happy. No other major issues. Just need to make sure we are quoting accurate quote times. I'd rather over quote than underquote- we even got a Yelp review from Last night saying he was quoted 15 minutes but waited 35.
Andrew made mention that it was difficult working the sushi bar tonight with Spencer at Ni-Ban. He said Spencer was really slow, which then made the work pile up for him. Toshi was "sushi expo" but didn't really have much to do. He stood around for most of the night helping where he could. I felt bad for him though, since he wasn't really able to do much. Maybe restructure the Sushi Expo position or something? It just didn't make sense for him to be here tonight.
Specials?
Taz Trout: 10
Hot Rock: 6
Tskuiji Carp/Set: 8/9
3 Staff members that stood out (why/how):
*Johnny-Super duper helper! Everywhere when I needed him. Dude just does a great job. Has come a long way.
* Sophia was helping out all over the place too. saw her running food and bussing tables too.
*Grace was floating on the floor tonight, prebussing other tables in her downtime and was doing a great job of staying busy in her down time! Glad to see some coaching has come to fruition.
Any VIP's in?
Comps& Void Detail:
2 server misrings: 1 tarantula and 1 endo in NY roll. Both Dusten and Johnny read it back to them and they agreed but when it came back they changed their mind.
And entire void ticket for johnny with the computer glitch (see below)
R&M needs?:
The ipod shut down twice tonight. Both freezing then restarting itself (going to the apple start up screen) I think we're very close to having to get a new one. It crashes regularly, and it's not because it's not updated. It has the current operating system on it.
The right POS computer got real weird at the very end of the night. It wouldn't let Johnny close out a table and had these weird spaces in between items on the screen. Anyhow, long story short, I re-rang the ticket and got the check closed out. Now might be a good time to start talking about switching over to Aloha- their tech help alone is worth it.
The new table top at B1 looks great, however I'm not sure it is properly sealed or something, as drinks and soy sauce left the table stained.
86'd items/ need more?
Straws- we have about 2 boxes left.
LY Dinner Sales: $7402 (LY was Valentines Day)
Projected Sales: $7140
TY Dinner Sales: $7453
+/- : +1% LY! and beat PS by $313
Dinner Covers: 231
Avg PPA: $32.26!!!!
Weather: Chilly after sunset. 50's, high 40s
Any Special events going on?: Valentines day Weekend
Who worked?: Johnny, Jason, Sophia, Sayo, Dusten CL. Ruthy/Grace Host, Jason SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Had 5 tables waiting in the lobby right at the start, and thought we would fill up fast, but we didn't go on a wait until 6:40 and came off the wait at 10pm. At one point we were grossly underquoting and a table ended up waiting 30 minutes after their quote time (total time: 1:45) Lots of 5 tops (3rd wheels in tonight!) Had a pretty hefty list going on and quote times were an hour fifteen to an hour and a half. Tomorrow will be similar, and probably peak into a two hour quote time. We'll see though. No major complainers or issues though. Dusten had a table at B1 that marked 2 Endo in NY but meant to mark 2 Midnight suns. They were a little upset about the situation and when Dusten asked if they wanted the Midnight they said no. I could see that they were pretty peeved so I had the kitchen make a Midnight sun, I ran it to them, told them it was on the house because of the mix up, and that I was also taking off one of the Endo's from their check. They were very happy. No other major issues. Just need to make sure we are quoting accurate quote times. I'd rather over quote than underquote- we even got a Yelp review from Last night saying he was quoted 15 minutes but waited 35.
Andrew made mention that it was difficult working the sushi bar tonight with Spencer at Ni-Ban. He said Spencer was really slow, which then made the work pile up for him. Toshi was "sushi expo" but didn't really have much to do. He stood around for most of the night helping where he could. I felt bad for him though, since he wasn't really able to do much. Maybe restructure the Sushi Expo position or something? It just didn't make sense for him to be here tonight.
Specials?
Taz Trout: 10
Hot Rock: 6
Tskuiji Carp/Set: 8/9
3 Staff members that stood out (why/how):
*Johnny-Super duper helper! Everywhere when I needed him. Dude just does a great job. Has come a long way.
* Sophia was helping out all over the place too. saw her running food and bussing tables too.
*Grace was floating on the floor tonight, prebussing other tables in her downtime and was doing a great job of staying busy in her down time! Glad to see some coaching has come to fruition.
Any VIP's in?
Comps& Void Detail:
2 server misrings: 1 tarantula and 1 endo in NY roll. Both Dusten and Johnny read it back to them and they agreed but when it came back they changed their mind.
And entire void ticket for johnny with the computer glitch (see below)
R&M needs?:
The ipod shut down twice tonight. Both freezing then restarting itself (going to the apple start up screen) I think we're very close to having to get a new one. It crashes regularly, and it's not because it's not updated. It has the current operating system on it.
The right POS computer got real weird at the very end of the night. It wouldn't let Johnny close out a table and had these weird spaces in between items on the screen. Anyhow, long story short, I re-rang the ticket and got the check closed out. Now might be a good time to start talking about switching over to Aloha- their tech help alone is worth it.
The new table top at B1 looks great, however I'm not sure it is properly sealed or something, as drinks and soy sauce left the table stained.
86'd items/ need more?
Straws- we have about 2 boxes left.
Friday, February 13, 2015
Friday am Recap 2/13/15
Written By: Leary
LY Lunch Sales: $2381
Projected Sales: $2460(-$708)
TY Lunch Sales: $1751.80
+/- : - $629.20, -26%
Lunch Covers:103
Avg PPA: $17.01
Previous Days Labor %: 19% (I think this number might actually be lower. Isn't Daniel on salary now? There was manager pay in the labor report)
Previous Days Comps %: 4%
C- $17.08 (The hair in the Kome Viche, and FNF discount really drove this number up
Weather: A little chilly and cloudy in the morning, but sunny and in th upper 60s by the afternoon
Any Special events going on?: Friday before Valentine's Day
Who worked?:
Jason, Mandy, Clair, Lynn CL, Josh SA, Jason FR, Ruthy H
Flow of Business, Cuts and Ticket Times:
It was really slow for a Friday. I thought maybe we would get a late pop after 1 like yesterday, but it never happened. I guess everyone is saving it for the weekend. The phone has been ringing off the hook about reservations so imagine we'll be pretty busy this weekend. Ticket times were fine. Besides the hair in the kara age mentioned below, everything else went smoothly.
Specials?
Bentos- 11
3 Staff members that stood out (why/how):
It was a sad day for Kome, Lynn's last day. She got very emotional, and teared up several times. It's going to be a tough void to fill.
Any VIP's in?
Tara & Kelvin
Comps& Void Detail:
Comped a Kara age Teishoku because a hair was wrapped in the breading. The lady was understanding, but was feeding it to her baby so was a little protective. I followed up with Jersey about it.
Bought Lynn's last lunch
R&M needs?:
New Toaster Oven in effect
86'd items/ need more?
LY Lunch Sales: $2381
Projected Sales: $2460(-$708)
TY Lunch Sales: $1751.80
+/- : - $629.20, -26%
Lunch Covers:103
Avg PPA: $17.01
Previous Days Labor %: 19% (I think this number might actually be lower. Isn't Daniel on salary now? There was manager pay in the labor report)
Previous Days Comps %: 4%
C- $17.08 (The hair in the Kome Viche, and FNF discount really drove this number up
Weather: A little chilly and cloudy in the morning, but sunny and in th upper 60s by the afternoon
Any Special events going on?: Friday before Valentine's Day
Who worked?:
Jason, Mandy, Clair, Lynn CL, Josh SA, Jason FR, Ruthy H
Flow of Business, Cuts and Ticket Times:
It was really slow for a Friday. I thought maybe we would get a late pop after 1 like yesterday, but it never happened. I guess everyone is saving it for the weekend. The phone has been ringing off the hook about reservations so imagine we'll be pretty busy this weekend. Ticket times were fine. Besides the hair in the kara age mentioned below, everything else went smoothly.
Specials?
Bentos- 11
3 Staff members that stood out (why/how):
It was a sad day for Kome, Lynn's last day. She got very emotional, and teared up several times. It's going to be a tough void to fill.
Any VIP's in?
Tara & Kelvin
Comps& Void Detail:
Comped a Kara age Teishoku because a hair was wrapped in the breading. The lady was understanding, but was feeding it to her baby so was a little protective. I followed up with Jersey about it.
Bought Lynn's last lunch
R&M needs?:
New Toaster Oven in effect
86'd items/ need more?
Thursday, February 12, 2015
Written By:Leary
LY Lunch Sales:$1423
Projected Sales: $1583 (+$677.15)
TY Lunch Sales: $2260.15
+/- : +$837.15, 59%
Lunch Covers:129
Avg PPA: $17.52
LY Dinner Sales: $5424
Projected Sales: $5604 (-$1426.30)
TY Dinner Sales: $4177.62
+/- : -$1246.33, -23%
Dinner Covers:179
Avg PPA: $23.34
Previous Days Labor %: 26%
Previous Days Comps %: 5%
C-4.76%
Weather: A little colder afternoon but still sunny and warm afternoon, highs mid 60s.
Any Special events going on?:
Who worked?:
L: Krystin, Sayo, Joel, Lynn Cl, Jason FR, Josh SA, Junko H
D: Clair, Sophia, Naoto, Miho, Dusten CL, Jason FR, Josh SA, Ruthy w/ Nate H
Flow of Business, Cuts and Ticket Times:
Lunch started out much like yesterday. We were thinning out by 1 so I went 2 on. We ended filling up and going on a small wait by 1:20. Lynn was solid as always. Joel was the other closer, and needed a lot of help. I greeted some tables, and had to get some orders for him which was fine. One of his tables had food hit the table before drinks. The guy was a little annoyed so I made sure to follow up with them several times and brought them some complimentary miso ice cream at the end of their meal to put smiles on their faces. The wife was super happy about it, but the husband was hard to read. Besides that one hiccup everything else went smoothly. Ticket times were mostly good, but sushi lunches did get up to 25 minutes at one point. Touched base with the guests, and they were fine once they got their food. No comps needed. Stayed pretty full until 2. Sales were great.
Another slow start for dinner, but it did start to fill up around 730, and we were on a wait by 8. Got up to a 30-40 min wait. We stayed full and on a wait until 930. Started to phase servers out at 9, and 2 on by 930. Solid crew tonight. Lots of teamwork. Everything went pretty smoothly except for one customer finding a hair in there Kome Viche. The table was cool and understanding, but had to comp it. Pretty sure it was Naoto's hair. He agreed to start wearing a bandana in the future. Ticket times were solid.
Specials?
T Set- 6
T Carp- 7
Tempura Spec- 10
Dessert Spec- 1
3 Staff members that stood out (why/how):
Any VIP's in?
Actor from The Following was in here (Nico Tortorella)
Some of Kazu's friends were at B1 tonight
Comps& Void Detail:
Voided Shio Saba- Misring
Comp Kome Fries- misring
Recovery comp on a miso ice cream
Had to comped a Kome Viche because there was a hair in it.
Training meals
Kome bucks
FNF 2 unagi nigiri
R&M needs?:
Toaster Oven broke in the kitchen. Need a new one.
86'd items/ need more?
Bento Box
LY Lunch Sales:$1423
Projected Sales: $1583 (+$677.15)
TY Lunch Sales: $2260.15
+/- : +$837.15, 59%
Lunch Covers:129
Avg PPA: $17.52
LY Dinner Sales: $5424
Projected Sales: $5604 (-$1426.30)
TY Dinner Sales: $4177.62
+/- : -$1246.33, -23%
Dinner Covers:179
Avg PPA: $23.34
Previous Days Labor %: 26%
Previous Days Comps %: 5%
C-4.76%
Weather: A little colder afternoon but still sunny and warm afternoon, highs mid 60s.
Any Special events going on?:
Who worked?:
L: Krystin, Sayo, Joel, Lynn Cl, Jason FR, Josh SA, Junko H
D: Clair, Sophia, Naoto, Miho, Dusten CL, Jason FR, Josh SA, Ruthy w/ Nate H
Flow of Business, Cuts and Ticket Times:
Lunch started out much like yesterday. We were thinning out by 1 so I went 2 on. We ended filling up and going on a small wait by 1:20. Lynn was solid as always. Joel was the other closer, and needed a lot of help. I greeted some tables, and had to get some orders for him which was fine. One of his tables had food hit the table before drinks. The guy was a little annoyed so I made sure to follow up with them several times and brought them some complimentary miso ice cream at the end of their meal to put smiles on their faces. The wife was super happy about it, but the husband was hard to read. Besides that one hiccup everything else went smoothly. Ticket times were mostly good, but sushi lunches did get up to 25 minutes at one point. Touched base with the guests, and they were fine once they got their food. No comps needed. Stayed pretty full until 2. Sales were great.
Another slow start for dinner, but it did start to fill up around 730, and we were on a wait by 8. Got up to a 30-40 min wait. We stayed full and on a wait until 930. Started to phase servers out at 9, and 2 on by 930. Solid crew tonight. Lots of teamwork. Everything went pretty smoothly except for one customer finding a hair in there Kome Viche. The table was cool and understanding, but had to comp it. Pretty sure it was Naoto's hair. He agreed to start wearing a bandana in the future. Ticket times were solid.
Specials?
T Set- 6
T Carp- 7
Tempura Spec- 10
Dessert Spec- 1
3 Staff members that stood out (why/how):
Any VIP's in?
Actor from The Following was in here (Nico Tortorella)
Some of Kazu's friends were at B1 tonight
Comps& Void Detail:
Voided Shio Saba- Misring
Comp Kome Fries- misring
Recovery comp on a miso ice cream
Had to comped a Kome Viche because there was a hair in it.
Training meals
Kome bucks
FNF 2 unagi nigiri
R&M needs?:
Toaster Oven broke in the kitchen. Need a new one.
86'd items/ need more?
Bento Box
Wednesday Recap 2/11/15
Written By:Leary
LY Lunch Sales: $1088
Projected Sales: $1217
TY Lunch Sales: $1233.85
+/- : +$145.85, +13%
Lunch Covers: 81
Avg PPA: $15.23
LY Dinner Sales: $3516
Projected Sales: $4060
TY Dinner Sales:$3763
+/- :+$247, +7%
Dinner Covers: 148
Avg PPA: $25.43
Previous Days Labor %: 23%
Previous Days Comps %: 5%
C - 8.13%
UC - 91.87%
Weather: Warm nice spring day, Highs upper 70s, lows lower 60s
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Kate, Johnny, Lynn Cl, Junko H, Josh SA, Sigele FR
Dinner: Lindsey, Jason, Alex, Kate, Sophia CL, Mandy w/ Nate H, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was slow but we still squeaked by the sales goal. Almost filled up around 1230, but by 1 it was thinning out. Went 2 on and cut Junko at 1. 1 on 130. Ticket times were good.
Dinner came on at a slow pace. Went on a wait by 730, got up to 30-40 min wait, and were off by 840. 2 on at 9, 1 on and cut host 930. Ticket times were solid all night. The pop was bigger and felt busier than last night, but mellow happy hour and only a few tables after 9.
Specials?
Bento-9
Carpaccio Spec- 6
Taz Nigiri-14
Aji Nigiri-5
Tempura Spec- 2
3 Staff members that stood out (why/how):
-Nate got a solid train at the host stand tonight. The lobby was fuller, and we had a larger wait than last night. A lot of drinkers as well. He did a really solid job. Very professional, and seems to pick things up quickly. I think he'll be be a solid addition to the support staff.
-Kate has been very solid on all of her shifts lately. Lot's of upselling and good feedback about guests and operations.
-Sophia solid job at the sushi bar as always.
Any VIP's in?
Rachel & Carlos' friend Leslie who works at the Daily Show
The owner of Betty Lash ( Miho's Boss) came to celebrate her daughter's birthday. Her Daughter loves Japanese food, and it's their first time here. Bought them birthday dessert, and sent the Bday girl 2 pieces of nigiri.
Ingrid came in with 2 girl friends. Sent them some pieces on the house.
Comps& Void Detail:
FNF for some pieces for the 2 VIPs
Bday Comps
Void sushi spec (Aji) 86'd
Void seaweed salad misring
Kome bucks for prizes for contests
Training meals
R&M needs?:
Gyoza not printing at both printers.
86'd items/ need more?
LY Lunch Sales: $1088
Projected Sales: $1217
TY Lunch Sales: $1233.85
+/- : +$145.85, +13%
Lunch Covers: 81
Avg PPA: $15.23
LY Dinner Sales: $3516
Projected Sales: $4060
TY Dinner Sales:$3763
+/- :+$247, +7%
Dinner Covers: 148
Avg PPA: $25.43
Previous Days Labor %: 23%
Previous Days Comps %: 5%
C - 8.13%
UC - 91.87%
Weather: Warm nice spring day, Highs upper 70s, lows lower 60s
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Kate, Johnny, Lynn Cl, Junko H, Josh SA, Sigele FR
Dinner: Lindsey, Jason, Alex, Kate, Sophia CL, Mandy w/ Nate H, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was slow but we still squeaked by the sales goal. Almost filled up around 1230, but by 1 it was thinning out. Went 2 on and cut Junko at 1. 1 on 130. Ticket times were good.
Dinner came on at a slow pace. Went on a wait by 730, got up to 30-40 min wait, and were off by 840. 2 on at 9, 1 on and cut host 930. Ticket times were solid all night. The pop was bigger and felt busier than last night, but mellow happy hour and only a few tables after 9.
Specials?
Bento-9
Carpaccio Spec- 6
Taz Nigiri-14
Aji Nigiri-5
Tempura Spec- 2
3 Staff members that stood out (why/how):
-Nate got a solid train at the host stand tonight. The lobby was fuller, and we had a larger wait than last night. A lot of drinkers as well. He did a really solid job. Very professional, and seems to pick things up quickly. I think he'll be be a solid addition to the support staff.
-Kate has been very solid on all of her shifts lately. Lot's of upselling and good feedback about guests and operations.
-Sophia solid job at the sushi bar as always.
Any VIP's in?
Rachel & Carlos' friend Leslie who works at the Daily Show
The owner of Betty Lash ( Miho's Boss) came to celebrate her daughter's birthday. Her Daughter loves Japanese food, and it's their first time here. Bought them birthday dessert, and sent the Bday girl 2 pieces of nigiri.
Ingrid came in with 2 girl friends. Sent them some pieces on the house.
Comps& Void Detail:
FNF for some pieces for the 2 VIPs
Bday Comps
Void sushi spec (Aji) 86'd
Void seaweed salad misring
Kome bucks for prizes for contests
Training meals
R&M needs?:
Gyoza not printing at both printers.
86'd items/ need more?
Wednesday, February 11, 2015
Tuesday PM Recap 2/10/15
Written By:Leary
LY Dinner Sales: $3385
Projected Sales: $4210 (-$32.38)
TY Dinner Sales: $4177.62
+/- : +$792.62, 23%
Dinner Covers: 171
Avg PPA: $24.43
Weather: Another nice warm evening low in the mid 60s
Any Special events going on?: Tuesday before Valentines day
Who worked?:
Lindsey, Alex, Mandy, Stephanie, Kate CL, Jason SA, Sigele FR, Ruthy H training Nate
Flow of Business, Cuts and Ticket Times:
It was mellow pace tonight. Some odd folks out. Felt like some of the guests don't get out much. Besides a handful of awkward tables things were pretty smooth. No big pops, but did slowly creep up to a 25 minute wait around 8, but came off the wait around 840. Ticket times were good. Went 2 on 840, and 1 on at 930. Cut the hosts around 930.
Specials? Weird crowd tonight not a lot specials sold
T Set-1
Smoking Sashimi-2
Takowasa Nigiri-1
Taz Trout Nigiri-1
3 Staff members that stood out (why/how):
Sigele awesome as always.
Kate handled the close really well
Mandy came from behind to win the bingo sales contest tonight (the servers seem to enjoy this game and get competitive)
Any VIP's in?
Sean from Parkside
Owners of Pan Asian 888
More White horse bartenders. I guess Ginny and Austin spread the word about us.
Comps& Void Detail:
Server error Dynamite Chicken
Kitchen Error Edamame- it was overcooked and mushy
SIN for white horse
Kome bucks for prizes
DNL Miso Ice Cream- It had thawed and refroze so it was crystalized and weird. I tried it and 86'd it
Void seaweed salad- misring
Void Hot Sake, and Asahi Draft 86'd
Training meal comps
R&M needs?:
-The host phone is going in and out. It seems to work fine sometimes, and other times breaks up becoming really hard to understand.
-The fry printer is still not receiving modification notes. Elizabeth, can you show me how to fix this on Friday.
86'd items/ need more?
Hot Sake, and Asahi Draft. We should probably up the par.
LY Dinner Sales: $3385
Projected Sales: $4210 (-$32.38)
TY Dinner Sales: $4177.62
+/- : +$792.62, 23%
Dinner Covers: 171
Avg PPA: $24.43
Weather: Another nice warm evening low in the mid 60s
Any Special events going on?: Tuesday before Valentines day
Who worked?:
Lindsey, Alex, Mandy, Stephanie, Kate CL, Jason SA, Sigele FR, Ruthy H training Nate
Flow of Business, Cuts and Ticket Times:
It was mellow pace tonight. Some odd folks out. Felt like some of the guests don't get out much. Besides a handful of awkward tables things were pretty smooth. No big pops, but did slowly creep up to a 25 minute wait around 8, but came off the wait around 840. Ticket times were good. Went 2 on 840, and 1 on at 930. Cut the hosts around 930.
Specials? Weird crowd tonight not a lot specials sold
T Set-1
Smoking Sashimi-2
Takowasa Nigiri-1
Taz Trout Nigiri-1
3 Staff members that stood out (why/how):
Sigele awesome as always.
Kate handled the close really well
Mandy came from behind to win the bingo sales contest tonight (the servers seem to enjoy this game and get competitive)
Any VIP's in?
Sean from Parkside
Owners of Pan Asian 888
More White horse bartenders. I guess Ginny and Austin spread the word about us.
Comps& Void Detail:
Server error Dynamite Chicken
Kitchen Error Edamame- it was overcooked and mushy
SIN for white horse
Kome bucks for prizes
DNL Miso Ice Cream- It had thawed and refroze so it was crystalized and weird. I tried it and 86'd it
Void seaweed salad- misring
Void Hot Sake, and Asahi Draft 86'd
Training meal comps
R&M needs?:
-The host phone is going in and out. It seems to work fine sometimes, and other times breaks up becoming really hard to understand.
-The fry printer is still not receiving modification notes. Elizabeth, can you show me how to fix this on Friday.
86'd items/ need more?
Hot Sake, and Asahi Draft. We should probably up the par.
Tuesday, February 10, 2015
Tuesday AM 2.10.15
Written By: Elizabeth
LY Lunch Sales: $1580
Projected Sales: $1685
TY Lunch Sales: $1251
+/- : -21% LY and short $434 PS. Ugh.
Lunch Covers: 70
Avg PPA: $17.87
Previous Days Labor %: 19% Kind of high for having almost $6k in sales all day.
Previous Days Comps %: 5% (6.17% Controllable. A little high)
Weather: Sunny and in the 70's
Any Special events going on?: Nope.
Who worked?: Lindsey, Alex, Krystin, Clair CL. Junko Host, Sigele FR, Josh SA
Flow of Business, Cuts and Ticket Times:
Slower than yesterday, and all around. The sushi bar came close to being full but that wasn't until 12:45 and there were still open tables. I cut Lindsey at that point, then went 2 on at 2p, and just Clair at 1:30. I cut Josh at 10 til 2 and had a talk with him about being late (see below) But just a normal Tuesday here. I think because of the weather there were a lot of patio sitters going on.
Specials?
3 Staff members that stood out (why/how):
*Josh was 45 minutes late today. He said it was because the power went out at his house and it will never happen again. Let's hope that is the case. I told him it's a write up, and if it happens again he could be terminated.
*Krystin wasn't feeling well- she looked miserable. But toughed it out the end of her shift.
*Clair did a great job today, no complaining.
Any VIP's in?
Terry & Setsko (Take did I spell that right?), Melissa & (husband?) Curly haired writer lady who I forget her name and won't ask again because the last time I asked she acted all weird...
Comps& Void Detail:
Server Misring- Clair thought he said Tonkotsu but he said Tonkatsu. She didn't think to question him since it was a regular, but I guess that's what we need to do for everyone (saying: the noodle soup, right?, or The Pork Teishoku)
No Makani for anyone. No other comps. Mellllloooooow
R&M needs?:
Emailed Kayo about the wallpaper in the party room peeling in the left corner.
86'd items/ need more?
LY Lunch Sales: $1580
Projected Sales: $1685
TY Lunch Sales: $1251
+/- : -21% LY and short $434 PS. Ugh.
Lunch Covers: 70
Avg PPA: $17.87
Previous Days Labor %: 19% Kind of high for having almost $6k in sales all day.
Previous Days Comps %: 5% (6.17% Controllable. A little high)
Weather: Sunny and in the 70's
Any Special events going on?: Nope.
Who worked?: Lindsey, Alex, Krystin, Clair CL. Junko Host, Sigele FR, Josh SA
Flow of Business, Cuts and Ticket Times:
Slower than yesterday, and all around. The sushi bar came close to being full but that wasn't until 12:45 and there were still open tables. I cut Lindsey at that point, then went 2 on at 2p, and just Clair at 1:30. I cut Josh at 10 til 2 and had a talk with him about being late (see below) But just a normal Tuesday here. I think because of the weather there were a lot of patio sitters going on.
Specials?
3 Staff members that stood out (why/how):
*Josh was 45 minutes late today. He said it was because the power went out at his house and it will never happen again. Let's hope that is the case. I told him it's a write up, and if it happens again he could be terminated.
*Krystin wasn't feeling well- she looked miserable. But toughed it out the end of her shift.
*Clair did a great job today, no complaining.
Any VIP's in?
Terry & Setsko (Take did I spell that right?), Melissa & (husband?) Curly haired writer lady who I forget her name and won't ask again because the last time I asked she acted all weird...
Comps& Void Detail:
Server Misring- Clair thought he said Tonkotsu but he said Tonkatsu. She didn't think to question him since it was a regular, but I guess that's what we need to do for everyone (saying: the noodle soup, right?, or The Pork Teishoku)
No Makani for anyone. No other comps. Mellllloooooow
R&M needs?:
Emailed Kayo about the wallpaper in the party room peeling in the left corner.
86'd items/ need more?
Monday PM Recap 2/9/14
Written By: Leary
LY Dinner Sales: $3851
Projected Sales: $4140 (+$65.85)
TY Dinner Sales: $4205.82
+/- : +$354.87, 9%
Dinner Covers: 153
Avg PPA: $27.49
Weather: Beautiful day, highs upper 70s, lows low 60s
Any Special events going on?:
Who worked?:
Krystin, Kate, Joel, Stephanie, Jason Cl, Mandy H, Hiroe w/ Ruthy FR, Kaori SA
Flow of Business, Cuts and Ticket Times:
It was a slow start. I thought the nice day might make for a slower shift, but we got rolling by 630, and on a wait by 7. Lots of 2 tops. Had 2 rotations in the party room. Got up to a 45 min wait at the peak. Came off the wait around 840. Went 2 on at 845, and cut Host at 915. Ticket times were solid all night. Nemo and Kelby seem to handle the initial pop really well. Everything I saw out of the kitchen was looking really good as well. Good to have Take' back there.
Specials?
Carpaccio Spec-15
Taz Nigiri- 3
Aji Nigiri-22
3 Staff members that stood out (why/how):
Jason was solid as the closer. He blew everyone away with the pairing contest with 7 Queen of Hearts Chard with Carpaccio Special.
Ruthy was very enthusiastic about her train tonight. Lots of smiles.
Krystin had a tough busy shift. She seemed overwhelmed at a certain point. She was sat a 10 top and a 5 top 5 min apart. I was helping her out in the section taking orders, filling waters, and pre-bussing, but every time I'd ask her what she needed she would say "I don't know", or "Nothing". She received some bad tips, and was visibly frustrated at the end of the night. I tried to talk to her a bit, but she said she just needed to go. I will follow up with her on the next shift.
Any VIP's in?
Rachel and Carlos
Bill Norris
Comps& Void Detail:
Lots of Kome bucks
1 SIN comp
FNF for 2 pork belly nigiri for Bill Norris
Void Bride of Fox glass, decided to get a bottle
Several Fry voids. Printer stop working so I sent several test tickets while I was trying to fix it. The cable had come loose.
R&M needs?:
86'd items/ need more?
LY Dinner Sales: $3851
Projected Sales: $4140 (+$65.85)
TY Dinner Sales: $4205.82
+/- : +$354.87, 9%
Dinner Covers: 153
Avg PPA: $27.49
Weather: Beautiful day, highs upper 70s, lows low 60s
Any Special events going on?:
Who worked?:
Krystin, Kate, Joel, Stephanie, Jason Cl, Mandy H, Hiroe w/ Ruthy FR, Kaori SA
Flow of Business, Cuts and Ticket Times:
It was a slow start. I thought the nice day might make for a slower shift, but we got rolling by 630, and on a wait by 7. Lots of 2 tops. Had 2 rotations in the party room. Got up to a 45 min wait at the peak. Came off the wait around 840. Went 2 on at 845, and cut Host at 915. Ticket times were solid all night. Nemo and Kelby seem to handle the initial pop really well. Everything I saw out of the kitchen was looking really good as well. Good to have Take' back there.
Specials?
Carpaccio Spec-15
Taz Nigiri- 3
Aji Nigiri-22
3 Staff members that stood out (why/how):
Jason was solid as the closer. He blew everyone away with the pairing contest with 7 Queen of Hearts Chard with Carpaccio Special.
Ruthy was very enthusiastic about her train tonight. Lots of smiles.
Krystin had a tough busy shift. She seemed overwhelmed at a certain point. She was sat a 10 top and a 5 top 5 min apart. I was helping her out in the section taking orders, filling waters, and pre-bussing, but every time I'd ask her what she needed she would say "I don't know", or "Nothing". She received some bad tips, and was visibly frustrated at the end of the night. I tried to talk to her a bit, but she said she just needed to go. I will follow up with her on the next shift.
Any VIP's in?
Rachel and Carlos
Bill Norris
Comps& Void Detail:
Lots of Kome bucks
1 SIN comp
FNF for 2 pork belly nigiri for Bill Norris
Void Bride of Fox glass, decided to get a bottle
Several Fry voids. Printer stop working so I sent several test tickets while I was trying to fix it. The cable had come loose.
R&M needs?:
86'd items/ need more?
Monday, February 9, 2015
Sunday PM Recap 2/8/15
Written By: Leary
LY Dinner Sales: $3622
Projected Sales: $4360 (+$302.25)
TY Dinner Sales: $4662.25
+/- : +$1040.25, + 29%
Dinner Covers: 174
Avg PPA: $26.79
Weather: Sunny and warm, low 70s in the beginning, upper 50s at the end of the shift
Any Special events going on?:
Sunday before Valentines day
Who worked?:
Krystin, Clair, Joel, Sayo, Camacho Cl, Jason SA, Grace H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
We were busy from the start. Had a line at the door at 530. Quickly filled up, and started to go on a wait by 615. The kitchen got hammered with the initial pop. Most of the ticket times were good, but we did have some long ticket times. The main were 2 yaki onigiri tickets that hit 45-50 minutes. I believe we ran out, and they had to prep more. One table cancelled their order, the other had paid out, and got it to go. They were in a hurry. I gave them some Kome Bucks, and apologized again on the way out. The other table were regulars, and also had a 25 minute kome salad. I gave them 10% off their tab. In fairness Jason didn't hit priority item on the salad. I followed up with, and told him he needs to be ringing such items "as app", especially when were busy. He agreed. Once we got through the hump ticket times were solid the rest of the night. Sushi bar was busy, but tickets stayed under 25 minutes. Wait got up to 40-45 minutes at it's peak. Grace definitly struggled, but with a lot of support she got through it. We came off the wait around 845. Went 2 on. 1 table in the last hour. 1 on, and cut host at 920.
Had a party of 6 first timers in the party room. Went in a few times to check on them, and answer questions. Krystin took really good care of them, and they were very happy with everything.
"SA" Jason got his bike stolen tonight. It was locked up out front, but they cut the lock and snatched it up during business hours. Police came out to make a report, and were nice enough to give him a ride home.
Specials?
Carpaccio Spec- 3
Taz Nigiri- 19
Aji Nigiri- 22
3 Staff members that stood out (why/how):
-Hiroe handled a really busy shift extremely well. She walked into a hectic situation, and got everything out quickly and looking good.
-Jason was solid as SA. I was happy to have him on such a busy shift.
-Grace doesn't really seem to be developing. She has a lot going on so I feel that has something to do with it, but I find myself having to coach her on the same things every shift. I will being giving her an eval this week so if anyone has any feedback please email me.
-Clair has been complaining a lot on her shifts. Tonight she was waiting on one of the tables with a long ticket time on the onigiri. They were odd, from out of town, ordered in a weird way, and were a little demanding. They were nice, but just an odd table. Not an ideal table, but this is the service industry. I feel like her frustration created a lack of communication with the table, and then made the situation with the long ticket times worse. This isn't the first time I've seen her do this since I've been back. I had a pretty direct talk with her and the end of the shift stating that despite the difficulty of a table I expect service and communication with a table to remain the same. She agreed.
Any VIP's in?
Comps& Void Detail:
10% Recovery for regulars (nice gay couple that always sit at the sushi bar) that had several long ticket times. 25 min for a Kome Sal. 45 minutes on a Yaki Onigiri that decided they didn't want to wait another 10 minutes for it to come out. They were being nice, but I could see how frustrated they were and I wanted to make it right.
Voided gyoza and kome salad that were mis-rings.
R&M needs?:
Elizabeth, can you call Autochlor (sp?) in the morning. The dishwasher got stuck cycling over and over again. It would keep going even if you opened the door. Turned it off and on, but kept doing it. Turned it off for longer, pulled out re-inserted chemical tubes, and then it worked the rest of the evening. Concerned there might be some kind of sensor going out.
Elizabeth, I have have an Amazon order saved in your cart for you to look at. Floor mats, China Markers, and wine stoppers. I wanted you to double check the order, and make sure I selected the correct mats and stoppers.
Also, looks like the P&L was closed without saving info. It wasn't open when I got here, and nothing was entered for Saturday. If that's the case sorry that happened. If anyone closes a spreadsheet or word document, please save it first.
86'd items/ need more?
LY Dinner Sales: $3622
Projected Sales: $4360 (+$302.25)
TY Dinner Sales: $4662.25
+/- : +$1040.25, + 29%
Dinner Covers: 174
Avg PPA: $26.79
Weather: Sunny and warm, low 70s in the beginning, upper 50s at the end of the shift
Any Special events going on?:
Sunday before Valentines day
Who worked?:
Krystin, Clair, Joel, Sayo, Camacho Cl, Jason SA, Grace H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
We were busy from the start. Had a line at the door at 530. Quickly filled up, and started to go on a wait by 615. The kitchen got hammered with the initial pop. Most of the ticket times were good, but we did have some long ticket times. The main were 2 yaki onigiri tickets that hit 45-50 minutes. I believe we ran out, and they had to prep more. One table cancelled their order, the other had paid out, and got it to go. They were in a hurry. I gave them some Kome Bucks, and apologized again on the way out. The other table were regulars, and also had a 25 minute kome salad. I gave them 10% off their tab. In fairness Jason didn't hit priority item on the salad. I followed up with, and told him he needs to be ringing such items "as app", especially when were busy. He agreed. Once we got through the hump ticket times were solid the rest of the night. Sushi bar was busy, but tickets stayed under 25 minutes. Wait got up to 40-45 minutes at it's peak. Grace definitly struggled, but with a lot of support she got through it. We came off the wait around 845. Went 2 on. 1 table in the last hour. 1 on, and cut host at 920.
Had a party of 6 first timers in the party room. Went in a few times to check on them, and answer questions. Krystin took really good care of them, and they were very happy with everything.
"SA" Jason got his bike stolen tonight. It was locked up out front, but they cut the lock and snatched it up during business hours. Police came out to make a report, and were nice enough to give him a ride home.
Specials?
Carpaccio Spec- 3
Taz Nigiri- 19
Aji Nigiri- 22
3 Staff members that stood out (why/how):
-Hiroe handled a really busy shift extremely well. She walked into a hectic situation, and got everything out quickly and looking good.
-Jason was solid as SA. I was happy to have him on such a busy shift.
-Grace doesn't really seem to be developing. She has a lot going on so I feel that has something to do with it, but I find myself having to coach her on the same things every shift. I will being giving her an eval this week so if anyone has any feedback please email me.
-Clair has been complaining a lot on her shifts. Tonight she was waiting on one of the tables with a long ticket time on the onigiri. They were odd, from out of town, ordered in a weird way, and were a little demanding. They were nice, but just an odd table. Not an ideal table, but this is the service industry. I feel like her frustration created a lack of communication with the table, and then made the situation with the long ticket times worse. This isn't the first time I've seen her do this since I've been back. I had a pretty direct talk with her and the end of the shift stating that despite the difficulty of a table I expect service and communication with a table to remain the same. She agreed.
Any VIP's in?
Comps& Void Detail:
10% Recovery for regulars (nice gay couple that always sit at the sushi bar) that had several long ticket times. 25 min for a Kome Sal. 45 minutes on a Yaki Onigiri that decided they didn't want to wait another 10 minutes for it to come out. They were being nice, but I could see how frustrated they were and I wanted to make it right.
Voided gyoza and kome salad that were mis-rings.
R&M needs?:
Elizabeth, can you call Autochlor (sp?) in the morning. The dishwasher got stuck cycling over and over again. It would keep going even if you opened the door. Turned it off and on, but kept doing it. Turned it off for longer, pulled out re-inserted chemical tubes, and then it worked the rest of the evening. Concerned there might be some kind of sensor going out.
Elizabeth, I have have an Amazon order saved in your cart for you to look at. Floor mats, China Markers, and wine stoppers. I wanted you to double check the order, and make sure I selected the correct mats and stoppers.
Also, looks like the P&L was closed without saving info. It wasn't open when I got here, and nothing was entered for Saturday. If that's the case sorry that happened. If anyone closes a spreadsheet or word document, please save it first.
86'd items/ need more?
Sunday, February 8, 2015
Sunday 2.8.15
Written By: Elizabeth
LY Lunch Sales: $1490
Projected Sales: $1880
TY Lunch Sales: $1495
+/- : ugh, another 0% break even service.
Lunch Covers:84
Avg PPA: $17.80
Previous Days Labor 17%:
Previous Days Comps 4%: Controllable 3.36%
Weather: Sunny and beautiful! 77 degrees (tonights low is 52)
Any Special events going on?:
Who worked?: Clair, Joel, Stephanie, Krystin CL> Dena Host, Jason FR TR Grace, Josh SA
Flow of Business, Cuts and Ticket Times:
Slow all day. Filled up once, but still have sushi bar available. Cut Clair at 1:30 because I was waiting for that late lunch pop but it never came. Cut down t 2 on at 2pm and then just Krystin at 2:30 since only about 2 other tables came in during that time.
3 Staff members that stood out (why/how):
*Grace was doing a great job food running training, going with full hands both ways.
*Dena needs to smile more
Any VIP's in?
Comps& Void Detail:
Voided 2 madia, 86. Voided Kurosowa. Regular Makani Comps.
R&M needs?:
The drain pipe underneath the sushibar sink is the most disgusting thing I've ever seen. Can we get that cleaned soon? Our guests see that.
86'd items/ need more?
We need another scale for the seaweed salads. Ours finally broke.
LY Lunch Sales: $1490
Projected Sales: $1880
TY Lunch Sales: $1495
+/- : ugh, another 0% break even service.
Lunch Covers:84
Avg PPA: $17.80
Previous Days Labor 17%:
Previous Days Comps 4%: Controllable 3.36%
Weather: Sunny and beautiful! 77 degrees (tonights low is 52)
Any Special events going on?:
Who worked?: Clair, Joel, Stephanie, Krystin CL> Dena Host, Jason FR TR Grace, Josh SA
Flow of Business, Cuts and Ticket Times:
Slow all day. Filled up once, but still have sushi bar available. Cut Clair at 1:30 because I was waiting for that late lunch pop but it never came. Cut down t 2 on at 2pm and then just Krystin at 2:30 since only about 2 other tables came in during that time.
3 Staff members that stood out (why/how):
*Grace was doing a great job food running training, going with full hands both ways.
*Dena needs to smile more
Any VIP's in?
Comps& Void Detail:
Voided 2 madia, 86. Voided Kurosowa. Regular Makani Comps.
R&M needs?:
The drain pipe underneath the sushibar sink is the most disgusting thing I've ever seen. Can we get that cleaned soon? Our guests see that.
86'd items/ need more?
We need another scale for the seaweed salads. Ours finally broke.
Saturday 2.7.15
Written By: Elizabeth
LY Lunch Sales: $2125
Projected Sales: $2860
TY Lunch Sales: $ 2400
+/- : +13% LY and -$460 PS
Lunch Covers: 131
Avg PPA: $18.32
LY Dinner Sales: $7443
Projected Sales: $7616
TY Dinner Sales: $7172
+/- : -4% LY and -$444 PS :(
Dinner Covers: 253
Avg PPA: $28.35
For the day we ended with 0% over LY, with $9572 in sales (LY was $9568) so we broke even on the day doing $4 more.
Previous Days Labor: 15%
Previous Days Comps 4% Controllable was 5.74%
Weather: 68/54 Sunny. Pretty.
Any Special events going on?:
Who worked?:
Lunch: Krystin, Lindsey, Sophia, Johnny CL. Dena (A.K.A Meana) Host, Mandy FR, No SA
Dinner: Clair, Alex, Sayo, Joel, Dusten CL> Ruthy/Ally Host, Krystin CT, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was slower than the last few Saturdays we have seen. It was slower to build and then we never really got that pop. It stayed somewhat steady until about 2pm. I cut Krystin at 1:45 and went down to 2 on at 2 and kept both on until close. Only had one hiccup and it was with the owner of Coopers BBQ out in Junction TX. He arrived when we only had 2 tables open and a two top open. He was with his wife and a party of 4. We asked that they wait for their party to arrive in order to be sat. Dena had already encountered a tough guest about this a few tables back so I knew she was already not ready to put up with anyone's shit. He gave her a little pushback and I stepped in, made a slight gesture to the sign posted on the host stand and asked if I could get them something to drink while they waited. All while smiling. He then said "thats bull shit" to which I tried to explain once again why we do so, and he told me that he owns a restaurant, to which I said "well then I'm sure you can understand why we have this in place" Then I turned it around and asked which Restuarant, and he said Cooper BBQ and blah blah we just drove 2.5 hours and are thirsty. I offered again to get him a drink and promised him we have some great Ice Cold beer!! But even that couldn't charm him. Luckily his daughter and (son? boyfriend?) arrived shortly after and we got them sat in Sophia's section and she turned on the charm. She said that they had a great meal and I even went by afterwards, and while he was giving me the stone cold face still, the other 3 were elated and laughing and said they had a great time. So, I guess he's just a crotchety hick from the sticks! :) No offense taken by me.
Dinner: As expected dinner was a strong push from the beginning. We went on a wait by 6pm and had lots of large 6-7tops walk in. We were on a wait until about 10:10. Had a very smooth going night from the front of house side. Had some long tickets from Kitchen but that was mainly because they were only 2 on and had a really hard push back there. They hung in there and powered through, but I'll let Daniel outline what the flow of the shift was.
The only issue that arose all night was with the 9:30 reso. It was a bunch of young college guys. Earlier in the day I took the reso and it was made by a girl. She said 7. Then at maybe 8:30 she called back and asked if it could be 15. I told her that there was no way 15 people would fit in the private room and that she had to limit it to 12. I apologized that I couldn't do anything for them, but had made mention of it last time I spoke with her, earlier in the day. Well low and behold 15 of them came in. 13 dudes, 2 chicks. At first it was just 7 dudes and I asked them if they were going to be a solid 12, and they said yes. We got them in the private room and that's when another 8 showed up, and I was carrying a tray of 12 waters. They asked if they could get 2 more chairs and I said no, we couldn't put more than 12 in there, I told whoever made the reservation that, and beyond that it is against Fire Code to put more than that in the room (total lie, but who are they to know!) And so they were baffled and asked if they could get a table, I told them they needed to check with the hosts (we were just getting off the wait and it was starting to clear out kinda) So some of them went out there, then, while I'm putting the waters down one guy said he just wanted to knock my tray of waters over and another said something about burning this place down. Real class acts here. Luckily we got the other 4 a table, and Joel waited on them and the night went on. But that was really the only hiccup all night. The staff really worked well together tonight. I saw SO MUCH teamwork! I was really happy. I cut down to just Dusten at 10:20 because it seemed to have died off, then between 10:35-10:50 about 4 other tables came in. It pushed him to run a little harder, but he was fine.
Specials?
Cheesecake bites (Jersey used the burnt cheesecake and turned them into tasty, deep fried bites!) These things sold like crazy! Sold all 8!
Sushi Spec 1: Taz Trout: 13
Sushi Spec 2: Seared Aji: 25
Tsukiji Set 7/ Carpaccio 8
3 Staff members that stood out (why/how):
AM: Working with Dena has become increasingly stressful for me. I'm constantly afraid she is going to rub someone the wrong way, and her abrasiveness is just palpable. And after the impatient guest she dealt with earlier, she then proceeded to tell Sophia about him in front of yet another impatient guest (the Coopers guy) which I did not like seeing at all. No one should be trash talking guests on the floor.
PM:I have to say, Joel was running around other sections in his down time and was really helping water tables and prebussing. I feel like anytime I put him in the back B's (for dinner) he is always super helpful. Clair was also very helpful in the middle B's with lots of downtime. Alex was running waters around, and helping to bus tables.
Any VIP's in?
AM: The hipster girl with the messy hair that always comes in alone and sits at the sushi bar.
PM: The couple with the adorable kids named Madeline and Andrew were in with friends (well, the mom wasn't in) and those kids are so damn cute but I can never remember their parents name! they always sit at B1, and the children are ridiculously well behaved (and adorable!) They just returned from Paris.
That lady with the crazy hair, I want to say Christine, was in with her husband and child. They got on the waitlist and I believe this was the precise moment I won her over: She was talking to Dusten about how long the wait was and how they just live down the street. And I over heard and chimed in (sorry Dusten) and told them they could go home and chill and we'll give them a text 5 minutes out so that will allow them enough time to walk here. She was very happy with that and when they came back, she even smiled. I win!
Also, Meibo & The White guy were in. I think I got her name wrong but it sounds like Meibo to me. They are the couple that loves Miho. They sat at B3 & Alex waited on them. Toshi-san sent some pieces to them I believe.
Comps& Void Detail:
AM: Kome Bucks for Krystin Bento Winner, Emp day off for Naoto
PM: A FNF Dessert for Rachel (a regular who I haven't seen in a while), FNF for a Mule for an old co-worker of mine who just moved back from Amsterdam. Kome Bucks for Sayo.
R&M needs?:
86'd items/ need more?
We're going to run out of Dreamy Clouds
LY Lunch Sales: $2125
Projected Sales: $2860
TY Lunch Sales: $ 2400
+/- : +13% LY and -$460 PS
Lunch Covers: 131
Avg PPA: $18.32
LY Dinner Sales: $7443
Projected Sales: $7616
TY Dinner Sales: $7172
+/- : -4% LY and -$444 PS :(
Dinner Covers: 253
Avg PPA: $28.35
For the day we ended with 0% over LY, with $9572 in sales (LY was $9568) so we broke even on the day doing $4 more.
Previous Days Labor: 15%
Previous Days Comps 4% Controllable was 5.74%
Weather: 68/54 Sunny. Pretty.
Any Special events going on?:
Who worked?:
Lunch: Krystin, Lindsey, Sophia, Johnny CL. Dena (A.K.A Meana) Host, Mandy FR, No SA
Dinner: Clair, Alex, Sayo, Joel, Dusten CL> Ruthy/Ally Host, Krystin CT, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was slower than the last few Saturdays we have seen. It was slower to build and then we never really got that pop. It stayed somewhat steady until about 2pm. I cut Krystin at 1:45 and went down to 2 on at 2 and kept both on until close. Only had one hiccup and it was with the owner of Coopers BBQ out in Junction TX. He arrived when we only had 2 tables open and a two top open. He was with his wife and a party of 4. We asked that they wait for their party to arrive in order to be sat. Dena had already encountered a tough guest about this a few tables back so I knew she was already not ready to put up with anyone's shit. He gave her a little pushback and I stepped in, made a slight gesture to the sign posted on the host stand and asked if I could get them something to drink while they waited. All while smiling. He then said "thats bull shit" to which I tried to explain once again why we do so, and he told me that he owns a restaurant, to which I said "well then I'm sure you can understand why we have this in place" Then I turned it around and asked which Restuarant, and he said Cooper BBQ and blah blah we just drove 2.5 hours and are thirsty. I offered again to get him a drink and promised him we have some great Ice Cold beer!! But even that couldn't charm him. Luckily his daughter and (son? boyfriend?) arrived shortly after and we got them sat in Sophia's section and she turned on the charm. She said that they had a great meal and I even went by afterwards, and while he was giving me the stone cold face still, the other 3 were elated and laughing and said they had a great time. So, I guess he's just a crotchety hick from the sticks! :) No offense taken by me.
Dinner: As expected dinner was a strong push from the beginning. We went on a wait by 6pm and had lots of large 6-7tops walk in. We were on a wait until about 10:10. Had a very smooth going night from the front of house side. Had some long tickets from Kitchen but that was mainly because they were only 2 on and had a really hard push back there. They hung in there and powered through, but I'll let Daniel outline what the flow of the shift was.
The only issue that arose all night was with the 9:30 reso. It was a bunch of young college guys. Earlier in the day I took the reso and it was made by a girl. She said 7. Then at maybe 8:30 she called back and asked if it could be 15. I told her that there was no way 15 people would fit in the private room and that she had to limit it to 12. I apologized that I couldn't do anything for them, but had made mention of it last time I spoke with her, earlier in the day. Well low and behold 15 of them came in. 13 dudes, 2 chicks. At first it was just 7 dudes and I asked them if they were going to be a solid 12, and they said yes. We got them in the private room and that's when another 8 showed up, and I was carrying a tray of 12 waters. They asked if they could get 2 more chairs and I said no, we couldn't put more than 12 in there, I told whoever made the reservation that, and beyond that it is against Fire Code to put more than that in the room (total lie, but who are they to know!) And so they were baffled and asked if they could get a table, I told them they needed to check with the hosts (we were just getting off the wait and it was starting to clear out kinda) So some of them went out there, then, while I'm putting the waters down one guy said he just wanted to knock my tray of waters over and another said something about burning this place down. Real class acts here. Luckily we got the other 4 a table, and Joel waited on them and the night went on. But that was really the only hiccup all night. The staff really worked well together tonight. I saw SO MUCH teamwork! I was really happy. I cut down to just Dusten at 10:20 because it seemed to have died off, then between 10:35-10:50 about 4 other tables came in. It pushed him to run a little harder, but he was fine.
Specials?
Cheesecake bites (Jersey used the burnt cheesecake and turned them into tasty, deep fried bites!) These things sold like crazy! Sold all 8!
Sushi Spec 1: Taz Trout: 13
Sushi Spec 2: Seared Aji: 25
Tsukiji Set 7/ Carpaccio 8
3 Staff members that stood out (why/how):
AM: Working with Dena has become increasingly stressful for me. I'm constantly afraid she is going to rub someone the wrong way, and her abrasiveness is just palpable. And after the impatient guest she dealt with earlier, she then proceeded to tell Sophia about him in front of yet another impatient guest (the Coopers guy) which I did not like seeing at all. No one should be trash talking guests on the floor.
PM:I have to say, Joel was running around other sections in his down time and was really helping water tables and prebussing. I feel like anytime I put him in the back B's (for dinner) he is always super helpful. Clair was also very helpful in the middle B's with lots of downtime. Alex was running waters around, and helping to bus tables.
Any VIP's in?
AM: The hipster girl with the messy hair that always comes in alone and sits at the sushi bar.
PM: The couple with the adorable kids named Madeline and Andrew were in with friends (well, the mom wasn't in) and those kids are so damn cute but I can never remember their parents name! they always sit at B1, and the children are ridiculously well behaved (and adorable!) They just returned from Paris.
That lady with the crazy hair, I want to say Christine, was in with her husband and child. They got on the waitlist and I believe this was the precise moment I won her over: She was talking to Dusten about how long the wait was and how they just live down the street. And I over heard and chimed in (sorry Dusten) and told them they could go home and chill and we'll give them a text 5 minutes out so that will allow them enough time to walk here. She was very happy with that and when they came back, she even smiled. I win!
Also, Meibo & The White guy were in. I think I got her name wrong but it sounds like Meibo to me. They are the couple that loves Miho. They sat at B3 & Alex waited on them. Toshi-san sent some pieces to them I believe.
Comps& Void Detail:
AM: Kome Bucks for Krystin Bento Winner, Emp day off for Naoto
PM: A FNF Dessert for Rachel (a regular who I haven't seen in a while), FNF for a Mule for an old co-worker of mine who just moved back from Amsterdam. Kome Bucks for Sayo.
R&M needs?:
86'd items/ need more?
We're going to run out of Dreamy Clouds
Saturday, February 7, 2015
Friday PM 2.6.15
Written By: Elizabeth
LY Dinner Sales: $6381
Projected Sales: $6806
TY Dinner Sales: $6754
+/- : +6% LY and just $52 short of PS
Dinner Covers: 213
Avg PPA: $31.71
(by the way, the covers for lunch yesterday were: 105 with a PPA of $17.87)
Weather: 46/41
Any Special events going on?:
Who worked?: Mandy, Krystin, Sophia, Naoto, Dusten CL> Ruthy/Grace Host, Sigele FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Pretty steady night- went on a wait at 6:30 and off the wait around 10:15. It was steady all night. Sushi bar got the brunt of it later on in the night and we had some 30 minute ticket times around 8:30pm and beyond. Spencer seemed to be struggling there at san-ban, and Andrew was hustling away as much as he could to try to bridge the gap. Didn't have any huge issues with the long times, however. I bought some miso soups for Neal and his friend waiting a while at A2, and got a Philly roll out just in time before A7 started going insane. And when I called for a Longhorn on the fly Andrew literally flew it out to me. He is a rock star back there, for sure.
Mandy had a pretty high maintenance table in the PR that went through several bottles of wine and sake, and all had individual tabs. I believe this is what helped our PPA tonight.
Everyone else seemed to do okay. Had a few 20 minute ticket times on some fry items, but it don't cause too big of a rift in the tide tonight.
Specials?
86'd both Tsukiji's by 9pm tonight.
12 Carpaccio, 10 sets.
Sushi Specs sold great! Sold 20 seared Aji and 7 of the Tazmanian Trout
Put the new feature wines on
Chard sold 4 glasses
Cab sold 1 glass
Terre Di Gioio bottle sold. So a good start with those.
3 Staff members that stood out (why/how):
Naoto was constantly filling his downtime with productive work: filling waters, pre bussing. Just fantastic!
Also saw this coming from Sigele. Always full hands in and out at all times. So great!
Mandy struggled with a 12 top in the party room that all ordered separate items- she had some seat #'s right but a few off which resulted in someone eating someone else's roll. It was annoying actually, so I have to say she handled them well, but we just need to make sure we're going over seat #'s and rotation in our pre-shift meetings.
Any VIP's in?
Neal and a guest. Also this couple that had come here once before when Alex worked her, but told Sophia they didn't return because of a situation that occurred with him. But they saw that a new manager was here (me & leary I believe) and they felt they could come back. I forget his name, maybe Justin, and hers is Annie, and they are reunited Regulars!
Comps& Void Detail:
Quite a few voids tonight for mis-rings on misc. things (better than a comp!) Had some bday comps, a guest DNL on an Endo, a server mis-ring on a takoyaki they meant the tako-karaage. I guess it wasn't the servers fault, but they should have double checked.
R&M needs?:
86'd items/ need more?
LY Dinner Sales: $6381
Projected Sales: $6806
TY Dinner Sales: $6754
+/- : +6% LY and just $52 short of PS
Dinner Covers: 213
Avg PPA: $31.71
(by the way, the covers for lunch yesterday were: 105 with a PPA of $17.87)
Weather: 46/41
Any Special events going on?:
Who worked?: Mandy, Krystin, Sophia, Naoto, Dusten CL> Ruthy/Grace Host, Sigele FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Pretty steady night- went on a wait at 6:30 and off the wait around 10:15. It was steady all night. Sushi bar got the brunt of it later on in the night and we had some 30 minute ticket times around 8:30pm and beyond. Spencer seemed to be struggling there at san-ban, and Andrew was hustling away as much as he could to try to bridge the gap. Didn't have any huge issues with the long times, however. I bought some miso soups for Neal and his friend waiting a while at A2, and got a Philly roll out just in time before A7 started going insane. And when I called for a Longhorn on the fly Andrew literally flew it out to me. He is a rock star back there, for sure.
Mandy had a pretty high maintenance table in the PR that went through several bottles of wine and sake, and all had individual tabs. I believe this is what helped our PPA tonight.
Everyone else seemed to do okay. Had a few 20 minute ticket times on some fry items, but it don't cause too big of a rift in the tide tonight.
Specials?
86'd both Tsukiji's by 9pm tonight.
12 Carpaccio, 10 sets.
Sushi Specs sold great! Sold 20 seared Aji and 7 of the Tazmanian Trout
Put the new feature wines on
Chard sold 4 glasses
Cab sold 1 glass
Terre Di Gioio bottle sold. So a good start with those.
3 Staff members that stood out (why/how):
Naoto was constantly filling his downtime with productive work: filling waters, pre bussing. Just fantastic!
Also saw this coming from Sigele. Always full hands in and out at all times. So great!
Mandy struggled with a 12 top in the party room that all ordered separate items- she had some seat #'s right but a few off which resulted in someone eating someone else's roll. It was annoying actually, so I have to say she handled them well, but we just need to make sure we're going over seat #'s and rotation in our pre-shift meetings.
Any VIP's in?
Neal and a guest. Also this couple that had come here once before when Alex worked her, but told Sophia they didn't return because of a situation that occurred with him. But they saw that a new manager was here (me & leary I believe) and they felt they could come back. I forget his name, maybe Justin, and hers is Annie, and they are reunited Regulars!
Comps& Void Detail:
Quite a few voids tonight for mis-rings on misc. things (better than a comp!) Had some bday comps, a guest DNL on an Endo, a server mis-ring on a takoyaki they meant the tako-karaage. I guess it wasn't the servers fault, but they should have double checked.
R&M needs?:
86'd items/ need more?
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