Saturday 2.7.15

Written By: Elizabeth

LY Lunch Sales: $2125
Projected Sales: $2860
TY Lunch Sales: $ 2400
+/- : +13% LY and -$460 PS
Lunch Covers: 131
Avg PPA:  $18.32

LY Dinner Sales:  $7443
Projected Sales:    $7616
TY Dinner Sales:  $7172
+/- : -4% LY and -$444 PS :(
Dinner Covers: 253
Avg PPA: $28.35

For the day we ended with 0% over LY, with $9572 in sales (LY was $9568) so we broke even on the day doing $4 more.

Previous Days Labor: 15%

Previous Days Comps 4% Controllable was 5.74%

Weather: 68/54 Sunny. Pretty.

Any Special events going on?:

Who worked?:
Lunch: Krystin, Lindsey, Sophia, Johnny CL. Dena (A.K.A Meana) Host, Mandy FR, No SA
Dinner: Clair, Alex, Sayo, Joel, Dusten CL> Ruthy/Ally Host, Krystin CT, Jason SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
Lunch was slower than the last few Saturdays we have seen. It was slower to build and then we never really got that pop. It stayed somewhat steady until about 2pm. I cut Krystin at 1:45 and went down to 2 on at 2 and kept both on until close. Only had one hiccup and it was with the owner of Coopers BBQ out in Junction TX. He arrived when we only had 2 tables open and a two top open. He was with his wife and a party of 4. We asked that they wait for their party to arrive in order to be sat. Dena had already encountered a tough guest about this a few tables back so I knew she was already not ready to put up with anyone's shit. He gave her a little pushback and I stepped in, made a slight gesture to the sign posted on the host stand and asked if I could get them something to drink while they waited. All while smiling. He then said "thats bull shit" to which I tried to explain once again why we do so, and he told me that he owns a restaurant, to which I said "well then I'm sure you can understand why we have this in place" Then I turned it around and asked which Restuarant, and he said Cooper BBQ and blah blah we just drove 2.5 hours and are thirsty. I offered again to get him a drink and promised him we have some great Ice Cold beer!! But even that couldn't charm him. Luckily his daughter and (son? boyfriend?) arrived shortly after and we got them sat in Sophia's section and she turned on the charm. She said that they had a great meal and I even went by afterwards, and while he was giving me the stone cold face still, the other 3 were elated and laughing and said they had a great time. So, I guess he's just a crotchety hick from the sticks! :) No offense taken by me.

Dinner: As expected dinner was a strong push from the beginning. We went on a wait by 6pm and had lots of large 6-7tops walk in. We were on a wait until about 10:10. Had a very smooth going night from the front of house side. Had some long tickets from Kitchen but that was mainly because they were only 2 on and had a really hard push back there. They hung in there and powered through, but I'll let Daniel outline what the flow of the shift was.
The only issue that arose all night was with the 9:30 reso. It was a bunch of young college guys. Earlier in the day I took the reso and it was made by a girl. She said 7. Then at maybe 8:30 she called back and asked if it could be 15. I told her that there was no way 15 people would fit in the private room and that she had to limit it to 12. I apologized that I couldn't do anything for them, but had made mention of it last time I spoke with her, earlier in the day. Well low and behold 15 of them came in. 13 dudes, 2 chicks. At first it was just 7 dudes and I asked them if they were going to be a solid 12, and they said yes. We got them in the private room and that's when another 8 showed up, and I was carrying a tray of 12 waters. They asked if they could get 2 more chairs and I said no, we couldn't put more than 12 in there, I told whoever made the reservation that, and beyond that it is against Fire Code to put more than that in the room (total lie, but who are they to know!) And so they were baffled and asked if they could get a table, I told them they needed to check with the hosts (we were just getting off the wait and it was starting to clear out kinda) So some of them went out there, then, while I'm putting the waters down one guy said he just wanted to knock my tray of waters over and another said something about burning this place down. Real class acts here. Luckily we got the other 4 a table, and Joel waited on them and the night went on. But that was really the only hiccup all night. The staff really worked well together tonight. I saw SO MUCH teamwork! I was really happy. I cut down to just Dusten at 10:20 because it seemed to have died off, then between 10:35-10:50 about 4 other tables came in. It pushed him to run a little harder, but he was fine.

Specials?
Cheesecake bites (Jersey used the burnt cheesecake and turned them into tasty, deep fried bites!) These things sold like crazy! Sold all 8!
Sushi Spec 1: Taz Trout: 13
Sushi Spec 2: Seared Aji: 25
Tsukiji Set 7/ Carpaccio 8

3 Staff members that stood out (why/how):
AM: Working with Dena has become increasingly stressful for me. I'm constantly afraid she is going to rub someone the wrong way, and her abrasiveness is just palpable. And after the impatient guest she dealt with earlier, she then proceeded to tell Sophia about him in front of yet another impatient guest (the Coopers guy) which I did not like seeing at all. No one should be trash talking guests on the floor.

PM:I have to say, Joel was running around other sections in his down time and was really helping water tables and prebussing. I feel like  anytime I put him in the back B's (for dinner) he is always super helpful. Clair was also very helpful in the middle B's with lots of downtime. Alex was running waters around, and helping to bus tables.

Any VIP's in?
AM: The hipster girl with the messy hair that always comes in alone and sits at the sushi bar.
PM: The couple with the adorable kids named Madeline and Andrew were in with friends (well, the mom wasn't in) and those kids are so damn cute but I can never remember their parents name! they always sit at B1, and the children are ridiculously well behaved (and adorable!) They just returned from Paris.
That lady with the crazy hair, I want to say Christine, was in with her husband and child. They got on the waitlist and I believe this was the precise moment I won her over: She was talking to Dusten about how long the wait was and how they just live down the street. And I over heard and chimed in (sorry Dusten) and told them they could go home and chill and we'll give them a text 5 minutes out so that will allow them enough time to walk here. She was very happy with that and when they came back, she even smiled. I win!
Also, Meibo & The White guy were in. I think I got her name wrong but it sounds like Meibo to me. They are the couple that loves Miho. They sat at B3 & Alex waited on them. Toshi-san sent some pieces to them I believe.

Comps& Void Detail:
AM: Kome Bucks for Krystin Bento Winner, Emp day off for Naoto
PM: A FNF Dessert for Rachel (a regular who I haven't seen in a while), FNF for a Mule for an old co-worker of mine who just moved back from Amsterdam. Kome Bucks for Sayo.

R&M needs?:

86'd items/ need more?
We're going to run out of Dreamy Clouds