Written By: Elizabeth
(all comparisons will be to NYE 2014)
LY Lunch Sales: $2720
Projected Sales : $2790
TY Lunch Sales: $2727
+/- : $7 more than LY. so 0% over LY. and -$63 PS SO close!!
Lunch Covers: 166
Avg PPA: $16.43
(*note, my projections were based off 155 covers and $18 ppa)
LY Dinner Sales: $5991
Projected Sales : $6450
TY Dinner Sales: $6409
+/- : +7% LY and -$41 PS!
Dinner Covers: 213
Avg PPA: $30.09
(projections based off 215 covers with $30 ppa!)
Previous Days Labor:17%
Previous Days Comps: 1.53%
Controllable Comps: 0% baby!
Weather: Chilly and mild- 50s.
Special events?: NEW YEARS EVE. The last day of 2015.
Who worked:
Lunch: Krystin, Sayo, Lindsey, Johnny CL. Jason SA, Kaori FR, Junko Host
Dinner: Lindsey, Mandy, Camacho, Miho,Sophia CL. Jason SA, Kaori FR, Kelly Host/Ruthy Host CT
Flow of Business, Cuts and Ticket Times:
Preface: this first paragraph has relatively zero to do with the shift, so feel free to skip past it. Though it's a pretty interesting read if you have some time:
First, let me start with how my day started. (well not the part about my garage door not opening...)
Just as I was about to head out of the office to conduct pre-shift, guess who waltzed in...Ace.
He was wearing his Kome Shirt, and proceeded to tell me that he saw we were hiring for a busser. And then continued on his life story as of the last 4 weeks since we "let him go after 2 days". You could imagine my surprise (read:horror) to see him standing in my office going on about being homeless with no other option or jobs. Just when I wasn't sure exactly what else I could say to get him to go away, Sayo and Kristen popped their heads in and asked if everything was okay. I said yeah and that I would be there in a second. It was now 10:55. I told Ace that I'm sorry things didn't work out, that I didn't feel he was a good fit with the staff and that I had to go do preshift to open the restaurant. He said okay and left without incident. Now, here's the crazy part (too late, am I right?) When I got in this morning I was going through some of the emailed applicants for the position and I thought to myself "gee I hope Ace doesn't see the ad and try to get his job back". So I'm not sure if I manifested him or what. But from now on I'm going to have to really keep my thoughts under careful observation. Don't want Cameron waltzing through the door anytime soon...
Now, about the shifts:
It started off really slow. So slow in fact I was wondering if we were going to get busy at all. But Joy. At 1pm everyone started coming in. We were on a consistent 20 minute wait. More people came in. More people. It was getting close to 2pm and we were still quoting 20 minutes. I was really nervous that the kitchen and sushi bar wouldn't have enough time to turn over for dinner but luckily we sat the last table at 1:55 and no one else came in. Fhew! Crisis averted.
This morning I was told to order pizza for lunch (no brainer) but called East Side Pies and they were closed. So I called Salvation pizza. Unfortunately I didn't have time to order until almost 2pm so the pizzas didn't come until 2:45. Sorry folks. Also sorry because their pizza isn't nearly as good :(
On a note about the dishpit: I stress to the FOH staff to stack their dishes and be considerate of the dishwasher. But then sushi bar and BOH folks both just throw their dirty plates and bowls and prep items anywhere. Can we please talk to our departments about being considerate of where they're putting their dishes. Especially in the middle of service and sushi bar puts the rice container in the middle of the walk way and large containers on the top bus tub. Please put all larger items on the lower shelves. thank you
Dinner was the opposite of what I predicted based off years past. We we steady but slow up until 7pm when we finally went on a wait. I shifted Ruthy over to cocktail (since Stephanie was supposed to work it but couldn't) and I hosted with Kelly. We were on a consistent 45-1hr wait, with a lot of tables really sitting for a long time tonight. Only under quoted one guy, one top, went over his quote by 15 minutes. We text and called but he ended up being a no show. I felt so bad. We stayed on the wait until about 9:30. The last table sat around that time and then no one else came in.
The rest of the night went off without a hitch. Lots of 2s and towards the end lots of 3-4's. The party room was sat 3 rotations. I cut Lindsey at 9:15, and had Sophia take the last Party in the room.
Specials:
Hamachi Kama 4
Salmon Kama 5
Iidako Kara Age 8
Tuna Poke 14
Clam Sunomono 4
We sold a LOT less wine than I thought we would. In fact, no bottles at all.
3 Staff members that stood out (why/how):
-Towards the end of the night Mandy was getting a little weary and rang in nigiri instead of sashimi. It was a quick and easy fix. I ate the mistakes for dinner.
-During the height of the rush while I was hosting with kelly, her and I would take turns bussing and setting tables in our downtime. At one point Jason Clarke told Kelly that she shouldn't be bussing tables. She asked me if that was true. I told her no, in her downtime we all help each other out. I confronted Jason about it and he said yes he said that, that she was needed at the host stand. I told him no, it wasn't his place to tell people what they can and can not do (to that affect) He said okay. It's not the first time I've told him this.
-Kelly did a great job keeping an eye on all things tonight. She was helping to bus and set tables without being asked. She really is doing a great job all around.
At lunch everyone stayed in high spirits. Great job all around!
-Junko seemed a little off her game today. Everyone has an off day.
Any VIP's in?
Lunch: Nagisa, Ben Gordon (mortgage broker), Kaya's friend
Dinner: Ixchel & Lena, John (Alamo), Victor and his family (usually sits at S1, back in the day), Chance & new lady.
Comps& Void Detail:
Emp day off for Ixchel/Lena and Nagisa
FNF for Kaya Friend, Ben, John,
2 Promo Kome Bucks turned in
A bunch of voids due to guest changing mind (Miho's tables: Kome Viche, a few rolls) or a few misrings that were able to be reused.
R&M needs:
86'd items/ need more:
Windex. Thought we got more. guess not.
small spoons for dessert
Thursday, December 31, 2015
Wednesday, December 30, 2015
Wednesday 12/30/15 recap
Written By: Dusten
LY Lunch Sales: 2720
Projected Sales : 2448
TY Lunch Sales: 2279
+/- : -$169 short PS and down -14% from LY
Lunch Covers: 148
Avg PPA: 15.4
LY Dinner Sales: 5991
Projected Sales : 6075
TY Dinner Sales: 6353
+/- : 6% up from LY and $278 over PS
Dinner Covers: 207
Avg PPA: 30.69
Previous Days Labor: 17%
Previous Days Comps: 3.86%
Controllable Comps: 10.05%
Weather: Chilly. Seasonally appropriate.
Special events?: NYE Eve
Who worked: Lunch: Naoto, Mandy, Lindsey, Johnny CL, Jason training Taylor FR, Junko H and John SA.
Dinner: Naoto, Sayo, Camacho, Leary, Sophia CL, Mariam and Kelly H, Hiroe FR and John SA.
Flow of Business, Cuts and Ticket Times: This lunch looked busy. We had people waiting 20 minutes for a table, but it was all smoke and mirrors. Lots of 1-top tables camped and 2-tops at 4's. We had a couple large parties come in- mostly kids. We had people walking right up until 2:01pm. I cuty down to just Johnny 5 minutes before we closed.
Dinner was busy. We were full before 6pm and didn't go off wait until 9:15pm. Quote times were up to an hour. No issues with ticket times that couldn't be attributed to server error and maybe only one of those. I cut Naoto, Sayo and Kelly as soon as we were off wait. I cut Camacho at 9:30pm and left Leary and Sophia to close it down.
Specials: 18 snow crab nigiri, 12 tsubugai, 2 tempura special and it doesn't look like we sold any Salmon Kama today.
3 Staff members that stood out (why/how): John did a really good job all day. He was fast and consistent.
Kelly could use a be a bit friendlier at the host stnad or on the phone. She is helpful and answers questions, but she is just somewhat droll and emotionless- which is not the Kelly I know. I think she may still be used to dealing with the Buffalo Wild Wings crowd.
Naoto also did a great job over the course of a long day. Always helpful, cheerful and professional.
Any VIP's in? Victor came in for lunch. Global Catch Director. Lady who comes in a wheelchair and sits at B1 and usually gets a hiyashi chuka. Masa of Uchi fame and a friend fresh back from New Zealand. Kayo and Kenta.
For dinner we saw Kenny and his brother. Steve from Barfly's. Roger and another chef from Uchi/Uchiko. Sa-Ten employee, Keaton?
Comps& Void Detail: Victor brought in $15 kome bucks. Global Catch guy- Mandy misheard him- she thought he asked for gyoza when he had asked for a gyu-don- ended up giving him kome bucks on his tab. 2 yelp softos., Thai style kara-age teishoku misring. A separate gyoza misring. 2 tanin-bune (uni 86'd), FNF to Steve. Emp day off to Sa-Ten's Keaton. Owner comp for Kayo. Take sent out a Poisson Cru to someone.
No makanai today. Ordered East Side Pies twice. I got 4 specialty pies plus 2 pepperoni pies each time. They didn't give me a receipt the second time. Both times it was $140.18 and both times I tipped $20. Any makanai discounts were used so servers could settle their misrings.
R&M needs: As it is going to be getting chillier more frequently, it might be a good idea to get that 2nd heater.
86'd items/ need more: Windex- or at least no one can find it or knows where we keep it. Kome Viche.
LY Lunch Sales: 2720
Projected Sales : 2448
TY Lunch Sales: 2279
+/- : -$169 short PS and down -14% from LY
Lunch Covers: 148
Avg PPA: 15.4
LY Dinner Sales: 5991
Projected Sales : 6075
TY Dinner Sales: 6353
+/- : 6% up from LY and $278 over PS
Dinner Covers: 207
Avg PPA: 30.69
Previous Days Labor: 17%
Previous Days Comps: 3.86%
Controllable Comps: 10.05%
Weather: Chilly. Seasonally appropriate.
Special events?: NYE Eve
Who worked: Lunch: Naoto, Mandy, Lindsey, Johnny CL, Jason training Taylor FR, Junko H and John SA.
Dinner: Naoto, Sayo, Camacho, Leary, Sophia CL, Mariam and Kelly H, Hiroe FR and John SA.
Flow of Business, Cuts and Ticket Times: This lunch looked busy. We had people waiting 20 minutes for a table, but it was all smoke and mirrors. Lots of 1-top tables camped and 2-tops at 4's. We had a couple large parties come in- mostly kids. We had people walking right up until 2:01pm. I cuty down to just Johnny 5 minutes before we closed.
Dinner was busy. We were full before 6pm and didn't go off wait until 9:15pm. Quote times were up to an hour. No issues with ticket times that couldn't be attributed to server error and maybe only one of those. I cut Naoto, Sayo and Kelly as soon as we were off wait. I cut Camacho at 9:30pm and left Leary and Sophia to close it down.
Specials: 18 snow crab nigiri, 12 tsubugai, 2 tempura special and it doesn't look like we sold any Salmon Kama today.
3 Staff members that stood out (why/how): John did a really good job all day. He was fast and consistent.
Kelly could use a be a bit friendlier at the host stnad or on the phone. She is helpful and answers questions, but she is just somewhat droll and emotionless- which is not the Kelly I know. I think she may still be used to dealing with the Buffalo Wild Wings crowd.
Naoto also did a great job over the course of a long day. Always helpful, cheerful and professional.
Any VIP's in? Victor came in for lunch. Global Catch Director. Lady who comes in a wheelchair and sits at B1 and usually gets a hiyashi chuka. Masa of Uchi fame and a friend fresh back from New Zealand. Kayo and Kenta.
For dinner we saw Kenny and his brother. Steve from Barfly's. Roger and another chef from Uchi/Uchiko. Sa-Ten employee, Keaton?
Comps& Void Detail: Victor brought in $15 kome bucks. Global Catch guy- Mandy misheard him- she thought he asked for gyoza when he had asked for a gyu-don- ended up giving him kome bucks on his tab. 2 yelp softos., Thai style kara-age teishoku misring. A separate gyoza misring. 2 tanin-bune (uni 86'd), FNF to Steve. Emp day off to Sa-Ten's Keaton. Owner comp for Kayo. Take sent out a Poisson Cru to someone.
No makanai today. Ordered East Side Pies twice. I got 4 specialty pies plus 2 pepperoni pies each time. They didn't give me a receipt the second time. Both times it was $140.18 and both times I tipped $20. Any makanai discounts were used so servers could settle their misrings.
R&M needs: As it is going to be getting chillier more frequently, it might be a good idea to get that 2nd heater.
86'd items/ need more: Windex- or at least no one can find it or knows where we keep it. Kome Viche.
Tuesday, December 29, 2015
Tuesday 12.29.15
Written By: Elizabeth
LY Lunch Sales:$1783
Projected Sales : $2241
TY Lunch Sales: $2445
+/- : +37% LY and +$204 PS
Lunch Covers: 142
Avg PPA: $17.22
LY Dinner Sales: $6086
Projected Sales : $5160
TY Dinner Sales: $5224
+/- : -14% LY (LY was the day before NYE) but beat PS by $64
Dinner Covers: 172
Avg PPA: $30.37
Previous Days Labor: 15%
Previous Days Comps: 4.54%
Controllable Comps: 9.41% )($15 FNF, $14 DNL, $4 recovery)
Weather: Chilly in the high 40s, maybe low 50s
Special events?: almost new years...
Who worked:
Lunch: Krystin, Grace, Lindsey, Johnny CL. Junko Host, Taylor SA, Kaori FR
Dinner: Lindsey, Grace, Kate, Leary, Jason CL. Samara/Miriam Host, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was busy from start to finish. We went on a wait by 12:15 and stayed on one until 1:45. We sat the last table right at 2pm, it was friends of Take's and they wanted to sit at the sushi bar, in front of him.
There weren't any major issues- had a Ramen that got sent back because it wasn't hot enough. The lady was nice and told us we can just "nuke it" but then her noodles would get soggy and I just didn't want to send a product like that out. She was really sweet about it, and I never mind doing nice things for nice people. She got her remade ramen and loved it.
Lunch was smooth, just really really busy.
Dinner was busy, but not until 7pm. We went on a wait shortly after 7pm. The sushi bar was hitting 30 minute roll times, and the kitchen was doing well with the exception of a dynamite chicken that slipped through the cracks. I would have to say that at least once a night I go looking for a ticket that is hitting 20 minutes and get the same response "I didn't see it" or "we missed it". Any way we can find a way to minimize those mistakes? I visited B8 (after they got their wings 25 minutes later) and they were okay. The man seemed pretty annoyed, the lady was less annoyed, but it was a tense moment.
Had an issue with A1. The woman said to Grace that she studies micro-organisms and thought that there might be a "worm" on her hamachi sashimi piece. I got her a new piece and assured her it wasn't a worm, just a ligament or a piece of the muscle is all. They ordered one more roll and I had it rushed because Grace said it was their last one. A little while after they finished it, they ordered a spooky roll. I don't know the dialogue that happened about the go go sauce, but when Grace dropped it they asked that the go-go sauce not be on the roll. She brought it back to me, I had the roll re-plated and the go go sauce on the side. I just had a feeling this wasn't going to cut it. After I dropped it, I watched as the guy picked a piece up and looked on the bottom of the roll (seeing the go go sauce that was barely on it) put it back down and look pissed. So I immediately started over there, when the women flagged me down (I was headed that way anyway, lady!) And they started in about how they asked for no spicy mayo and then there was spicy mayo and how he has an aversion to mayo based things and he had told his server that he didn't want any spicy mayo. I told him that there is go go sauce in the spicy tuna (a lie. I know) and he said "well why didn't my server tell me that". The woman was beyond pissed at this point. He was brushing it off pretty well but I could tell she was livid. I asked if maybe I could get them a spooky roll with regular tuna, and they said no, I asked if I could get them another roll, they said no. She asked for softserve, and I got it for them on the house. I also dropped some $15 Kome Bucks for them and told them to come back again. That seemed to turn their frowns upsidedown and I think they left happy.
Things slowed down by 9pm and most of the tables were full and recently sat within the last 20 minutes so I cut down to 2 on: Camacho and leary.
We had a 7 top walk in at 9:30 and then a 2 top that sat at A2 with Leary. Then that was the ball game!
Last night I think Hot Sake got 86'd but we had an entire other box behind the oshiburi bag. Just be sure to double check behind that basket-I hide stuff back there sometimes....mostly Hot Sake Boxes.
Specials:
Salmon Collar 1
Kaki Fry 5
Little Neck Clam Miso 8
Tsubugai 16
Sake Toro Aburi 12
3 Staff members that stood out (why/how):
-given the volume of business we did tonight, Samara ended up cocktailing for a small portion of it (from about 7-8:30pm) It wasn't ideal but she did a great job. All this on her last host shift! Going out with a bang!
-Camacho has just been really solid on his sushi bar shifts. Tonight (similar to sunday AM) it took a while to get going and he had an empty sushi bar for a while, but he still stays really productive in his downtime. And at the end of the night he got the 7 top of kids and handled it with grace.
Any VIP's in?
Lunch: Rachel & Carlos, David & Ruby, Regular solo guy who sits by himself at B5, Spencer from Alamo Drafthouse- I did some trade with him, so we have some Rainchecks in the trade bag now.
Dinner: Kayla, Owners of Hillside Farmacy with friends.
Comps& Void Detail:
FNF for Kayla (previously of Mantis Massage)
2 Guest Changed Mind comps from dinner: 1 eel box, and 1 spooky roll (mentioned above)
$15 Promo Card handed in
$2.50 Yelp check in
R&M needs:
So apparently the plumber came out this morning to look at the stanky toilet. He said it doesn't have to be reset, but he's not sure where the smell is coming from. He said they could do a smoke test that would determine where there is a leak or hole that would emit the sewer smell. however he said it would cost about $400 just for the test. So I am going to look for another plumber I guess, and see what they say. Today it didn't smell that bad.
Also, I remember back to the Highball days that during this time of year when it would fluctuate warm to cold to warm to cold, we would get sewer smell just due to the pipes. It might just be that?
86'd items/ need more:
Can someone confirm this- Samara told me that we are forever 86'd iidako and tako kara-age and instead will only have iidako kara-age. Is this correct?
LY Lunch Sales:$1783
Projected Sales : $2241
TY Lunch Sales: $2445
+/- : +37% LY and +$204 PS
Lunch Covers: 142
Avg PPA: $17.22
LY Dinner Sales: $6086
Projected Sales : $5160
TY Dinner Sales: $5224
+/- : -14% LY (LY was the day before NYE) but beat PS by $64
Dinner Covers: 172
Avg PPA: $30.37
Previous Days Labor: 15%
Previous Days Comps: 4.54%
Controllable Comps: 9.41% )($15 FNF, $14 DNL, $4 recovery)
Weather: Chilly in the high 40s, maybe low 50s
Special events?: almost new years...
Who worked:
Lunch: Krystin, Grace, Lindsey, Johnny CL. Junko Host, Taylor SA, Kaori FR
Dinner: Lindsey, Grace, Kate, Leary, Jason CL. Samara/Miriam Host, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was busy from start to finish. We went on a wait by 12:15 and stayed on one until 1:45. We sat the last table right at 2pm, it was friends of Take's and they wanted to sit at the sushi bar, in front of him.
There weren't any major issues- had a Ramen that got sent back because it wasn't hot enough. The lady was nice and told us we can just "nuke it" but then her noodles would get soggy and I just didn't want to send a product like that out. She was really sweet about it, and I never mind doing nice things for nice people. She got her remade ramen and loved it.
Lunch was smooth, just really really busy.
Dinner was busy, but not until 7pm. We went on a wait shortly after 7pm. The sushi bar was hitting 30 minute roll times, and the kitchen was doing well with the exception of a dynamite chicken that slipped through the cracks. I would have to say that at least once a night I go looking for a ticket that is hitting 20 minutes and get the same response "I didn't see it" or "we missed it". Any way we can find a way to minimize those mistakes? I visited B8 (after they got their wings 25 minutes later) and they were okay. The man seemed pretty annoyed, the lady was less annoyed, but it was a tense moment.
Had an issue with A1. The woman said to Grace that she studies micro-organisms and thought that there might be a "worm" on her hamachi sashimi piece. I got her a new piece and assured her it wasn't a worm, just a ligament or a piece of the muscle is all. They ordered one more roll and I had it rushed because Grace said it was their last one. A little while after they finished it, they ordered a spooky roll. I don't know the dialogue that happened about the go go sauce, but when Grace dropped it they asked that the go-go sauce not be on the roll. She brought it back to me, I had the roll re-plated and the go go sauce on the side. I just had a feeling this wasn't going to cut it. After I dropped it, I watched as the guy picked a piece up and looked on the bottom of the roll (seeing the go go sauce that was barely on it) put it back down and look pissed. So I immediately started over there, when the women flagged me down (I was headed that way anyway, lady!) And they started in about how they asked for no spicy mayo and then there was spicy mayo and how he has an aversion to mayo based things and he had told his server that he didn't want any spicy mayo. I told him that there is go go sauce in the spicy tuna (a lie. I know) and he said "well why didn't my server tell me that". The woman was beyond pissed at this point. He was brushing it off pretty well but I could tell she was livid. I asked if maybe I could get them a spooky roll with regular tuna, and they said no, I asked if I could get them another roll, they said no. She asked for softserve, and I got it for them on the house. I also dropped some $15 Kome Bucks for them and told them to come back again. That seemed to turn their frowns upsidedown and I think they left happy.
Things slowed down by 9pm and most of the tables were full and recently sat within the last 20 minutes so I cut down to 2 on: Camacho and leary.
We had a 7 top walk in at 9:30 and then a 2 top that sat at A2 with Leary. Then that was the ball game!
Last night I think Hot Sake got 86'd but we had an entire other box behind the oshiburi bag. Just be sure to double check behind that basket-I hide stuff back there sometimes....mostly Hot Sake Boxes.
Specials:
Salmon Collar 1
Kaki Fry 5
Little Neck Clam Miso 8
Tsubugai 16
Sake Toro Aburi 12
3 Staff members that stood out (why/how):
-given the volume of business we did tonight, Samara ended up cocktailing for a small portion of it (from about 7-8:30pm) It wasn't ideal but she did a great job. All this on her last host shift! Going out with a bang!
-Camacho has just been really solid on his sushi bar shifts. Tonight (similar to sunday AM) it took a while to get going and he had an empty sushi bar for a while, but he still stays really productive in his downtime. And at the end of the night he got the 7 top of kids and handled it with grace.
Any VIP's in?
Lunch: Rachel & Carlos, David & Ruby, Regular solo guy who sits by himself at B5, Spencer from Alamo Drafthouse- I did some trade with him, so we have some Rainchecks in the trade bag now.
Dinner: Kayla, Owners of Hillside Farmacy with friends.
Comps& Void Detail:
FNF for Kayla (previously of Mantis Massage)
2 Guest Changed Mind comps from dinner: 1 eel box, and 1 spooky roll (mentioned above)
$15 Promo Card handed in
$2.50 Yelp check in
R&M needs:
So apparently the plumber came out this morning to look at the stanky toilet. He said it doesn't have to be reset, but he's not sure where the smell is coming from. He said they could do a smoke test that would determine where there is a leak or hole that would emit the sewer smell. however he said it would cost about $400 just for the test. So I am going to look for another plumber I guess, and see what they say. Today it didn't smell that bad.
Also, I remember back to the Highball days that during this time of year when it would fluctuate warm to cold to warm to cold, we would get sewer smell just due to the pipes. It might just be that?
86'd items/ need more:
Can someone confirm this- Samara told me that we are forever 86'd iidako and tako kara-age and instead will only have iidako kara-age. Is this correct?
Monday, December 28, 2015
Monday 12/28/15
Written By: Samara
LY Lunch Sales: $2541
Projected Sales : $1843
TY Lunch Sales: $2385
+/- : -6% of LY and +542 over PS
Lunch Covers: 136
Avg PPA: $17.54
LY Dinner Sales: $5082
Projected Sales : $5220
TY Dinner Sales: $5739
+/- : +13% over LY and $519 over PS
Dinner Covers: 204
Avg PPA: $28.13
Previous Days Labor: 16%
Previous Days Comps: 6.36%
Controllable Comps: 0.83% WHOA!
Weather: 30's and 40's CHILLY!! BRRR!
Special events?:
Who worked: (LUNCH) Kate, Krystin, Ruthy, Johnny CL, Hiroe FR, Taylor SA, Junko Host
(DINNER) Kate, Krystin, Leary, Grace, Camacho CL, Hiroe FR, Taylor SA, Miriam & Ruthy Host
Flow of Business, Cuts and Ticket Times: Lunch was steady throughout. Went two on around 2:15 even though Johnny protested. The restaurant was full at that point and it worked out just fine. Last table was seated at 2:05pm. On a consistent wait of 15-20 mins by noon and stayed that way until close. No excessive ticket times other than a 25 minute Sunomono but that particular table ordered a lot of food and sushi bar was pretty busy at the time. A gentlemen dining with his wife at A1 ordered a Kayaku Udon and said it tasted "too fishy". Wasn't his thing...not even sure why he ordered it in the first place. Anyway, I offered him a replacement dish but he seemed content. His wife was even nagging him to order something else. I comped it under DNL.
Dinner was much busier that lunch. Had two large pops. One at 6:30pm and another at 8pm. Had an issue with a bottle of Argus Cider. Kate brought this to my attention. The customer said the cider tasted "salty". I tasted it and opened a second bottle. The one bottle had gone bad and had a strong taste of vinegar. No long ticket times or customer issues. A lot of regulars tonight!
Cut Kate and Krystin (both doubles) at 8:30. Cut Ruthy at 9:10 and Leary at 9:45. Had a 7 top walk in at 9:20 and were sat in Grace's section. She "gave" her table away to Camacho without consulting me because she "is working a double tomorrow and doesn't want to be here until 11:30". This is unacceptable. I'm going to let this action slide for now but let's mention this in pre-shift notes about assuming when one is cut and giving tables away without asking management. A little reminder goes a long way...
Specials:
Tsubu-gai 11
King Salmon Aburi Sashimi 13
Tako Kara Age 7
Kaki Fry 7
3 Staff members that stood out (why/how):
-Noticed that Kate does this weird thing where it seems like she intentionally doesn't run her food. I caught her glancing over multiple times at the sushi bar, when food was up, and then walk away. During the first two hours of lunch, the majority of her food was run by myself, the food runner, or all of the other servers. There was a Sunomono that took about 25 minutes to make and after I ran it to A5 and told Kate, she looked at me like she had no idea what I was talking about. We spoke after her shift about how she's great at pre busing (I wanted to soften the blow) but she could work on running more of her food, or at least be vocal when needing help. She was fairly defensive but said she'd work on it. She did a much better job at dinner with one exception: there was a roll sitting on the sushi bar for the party room. 10 minutes passed. I finally ran and they were already on dessert. So there's that. Keep an eye on this other managers, please.
-Taylor is great as an SA. Could use a little work on efficiency and speed but very happy with him as the newest addition.
-Miriam needs to work on her hustle with seating tables when we're on a wait. Lots of tables open for a long period of time for no real reason. Other than that, I think she's doing a great job as a new host.
Any VIP's in? Clair's boyfriend Michael, Cole from Cheer Up Charlie's, Rachel from Hotel Vegas, SushiBar Andrew's boyfriend Tyler & friends, Some friends of Camacho (didn't catch their names). John who owns Switched On, Dasha, Lindsey from Perla's
Comps& Void Detail:
-5 SIN discounts
-30% Recovery on Salmon Katsu. Portion was smaller than usual.
-Void Salmon Katsu. 86'd
-$10 Kome bucks
-DNL Kayaku Udon
-Void Tempura Special One and Void Iidako. Both misrings. Several servers were ringing in the Tako Kara Age special differently
and then the prices didn't match up. Going forward, right Tako Kara Age under Iidako.
-100% Recovery 2 pieces of avocado nigiri. Server error. Leary didn't realize the sushi card was previously filled in.
-DNL Argus Cider.
-FNF for Tyler and friends
-FNF for Michael, Clair's boyfriend
R&M needs: Clark Kent came by today to check on the sink and the toilet seal in the men's restroom. They will be by tomorrow morning (8/8:30ish) to make repairs. There is a signed check from Elizabeth on the base of the computer monitor in the office.
Can we decide where the trailer keys live? It's confusing when it keeps changing.
86'd items/ need more: low on Mexi Coke, Shishamo, Uni
LY Lunch Sales: $2541
Projected Sales : $1843
TY Lunch Sales: $2385
+/- : -6% of LY and +542 over PS
Lunch Covers: 136
Avg PPA: $17.54
LY Dinner Sales: $5082
Projected Sales : $5220
TY Dinner Sales: $5739
+/- : +13% over LY and $519 over PS
Dinner Covers: 204
Avg PPA: $28.13
Previous Days Labor: 16%
Previous Days Comps: 6.36%
Controllable Comps: 0.83% WHOA!
Weather: 30's and 40's CHILLY!! BRRR!
Special events?:
Who worked: (LUNCH) Kate, Krystin, Ruthy, Johnny CL, Hiroe FR, Taylor SA, Junko Host
(DINNER) Kate, Krystin, Leary, Grace, Camacho CL, Hiroe FR, Taylor SA, Miriam & Ruthy Host
Flow of Business, Cuts and Ticket Times: Lunch was steady throughout. Went two on around 2:15 even though Johnny protested. The restaurant was full at that point and it worked out just fine. Last table was seated at 2:05pm. On a consistent wait of 15-20 mins by noon and stayed that way until close. No excessive ticket times other than a 25 minute Sunomono but that particular table ordered a lot of food and sushi bar was pretty busy at the time. A gentlemen dining with his wife at A1 ordered a Kayaku Udon and said it tasted "too fishy". Wasn't his thing...not even sure why he ordered it in the first place. Anyway, I offered him a replacement dish but he seemed content. His wife was even nagging him to order something else. I comped it under DNL.
Dinner was much busier that lunch. Had two large pops. One at 6:30pm and another at 8pm. Had an issue with a bottle of Argus Cider. Kate brought this to my attention. The customer said the cider tasted "salty". I tasted it and opened a second bottle. The one bottle had gone bad and had a strong taste of vinegar. No long ticket times or customer issues. A lot of regulars tonight!
Cut Kate and Krystin (both doubles) at 8:30. Cut Ruthy at 9:10 and Leary at 9:45. Had a 7 top walk in at 9:20 and were sat in Grace's section. She "gave" her table away to Camacho without consulting me because she "is working a double tomorrow and doesn't want to be here until 11:30". This is unacceptable. I'm going to let this action slide for now but let's mention this in pre-shift notes about assuming when one is cut and giving tables away without asking management. A little reminder goes a long way...
Specials:
Tsubu-gai 11
King Salmon Aburi Sashimi 13
Tako Kara Age 7
Kaki Fry 7
3 Staff members that stood out (why/how):
-Noticed that Kate does this weird thing where it seems like she intentionally doesn't run her food. I caught her glancing over multiple times at the sushi bar, when food was up, and then walk away. During the first two hours of lunch, the majority of her food was run by myself, the food runner, or all of the other servers. There was a Sunomono that took about 25 minutes to make and after I ran it to A5 and told Kate, she looked at me like she had no idea what I was talking about. We spoke after her shift about how she's great at pre busing (I wanted to soften the blow) but she could work on running more of her food, or at least be vocal when needing help. She was fairly defensive but said she'd work on it. She did a much better job at dinner with one exception: there was a roll sitting on the sushi bar for the party room. 10 minutes passed. I finally ran and they were already on dessert. So there's that. Keep an eye on this other managers, please.
-Taylor is great as an SA. Could use a little work on efficiency and speed but very happy with him as the newest addition.
-Miriam needs to work on her hustle with seating tables when we're on a wait. Lots of tables open for a long period of time for no real reason. Other than that, I think she's doing a great job as a new host.
Any VIP's in? Clair's boyfriend Michael, Cole from Cheer Up Charlie's, Rachel from Hotel Vegas, SushiBar Andrew's boyfriend Tyler & friends, Some friends of Camacho (didn't catch their names). John who owns Switched On, Dasha, Lindsey from Perla's
Comps& Void Detail:
-5 SIN discounts
-30% Recovery on Salmon Katsu. Portion was smaller than usual.
-Void Salmon Katsu. 86'd
-$10 Kome bucks
-DNL Kayaku Udon
-Void Tempura Special One and Void Iidako. Both misrings. Several servers were ringing in the Tako Kara Age special differently
and then the prices didn't match up. Going forward, right Tako Kara Age under Iidako.
-100% Recovery 2 pieces of avocado nigiri. Server error. Leary didn't realize the sushi card was previously filled in.
-DNL Argus Cider.
-FNF for Tyler and friends
-FNF for Michael, Clair's boyfriend
R&M needs: Clark Kent came by today to check on the sink and the toilet seal in the men's restroom. They will be by tomorrow morning (8/8:30ish) to make repairs. There is a signed check from Elizabeth on the base of the computer monitor in the office.
Can we decide where the trailer keys live? It's confusing when it keeps changing.
86'd items/ need more: low on Mexi Coke, Shishamo, Uni
Sunday, December 27, 2015
Sunday 12/27/15 PM
Written By: Dusten
LY Dinner Sales: 4396
Projected Sales : 4953
TY Dinner Sales: 4710
+/- : -7% from LY and short -$557 of PS
Dinner Covers: 152
Avg PPA: 28.92
Weather: Wet, cold. We had some storms and even some pea-sized hail.
Special events?: The Holiday Gooch
Who worked: Krystin, Grace, Sayo, Leary, Camacho CL, Jason SA, Hiroe FR, Samasra and Marium H.
Flow of Business, Cuts and Ticket Times: Slow Sunday. Didn't pick up until after pm. We went on wait shortly at 7:15pm. Died out about an hour later. I cut Krystin at 8:15, Grace at 8:30, Sayo at 9pm and Leary at 9:30. Ticket times were fine. Food looked really good tonight. Lots of tables camping, likely because of the weather. I cut Samara at 9pm and Mariam at 9:45pm.
Specials: 5 kama, 9 tempura special, 18 snow crab, 13 sea snail
3 Staff members that stood out (why/how): Everyone held their own very well tonight. No standouts really. Mariam and Samara held down the host stand as we went through equipment failures. Leary toughed out some serious campers. I think everyone was glad to not be in the weather at least.
Any VIP's in? Kindo-San early. No one I recognized after him though.
Comps & Void Detail: 2 miso soups- guest upgraded to kome sets. 2 yelp softos, 2 $15 kome buck cards.
R&M needs: The ipad died on us at about 8pm tonight. Leary got it up and running again maybe 15 minutes later. We were at the end of the rush so that wasn't a big deal, but I'm hearing that it has been running slowly as of late.
Men's restroom sink is draining slowly.
86'd items/ need more: Sauv. Blanc, uni, madai
LY Dinner Sales: 4396
Projected Sales : 4953
TY Dinner Sales: 4710
+/- : -7% from LY and short -$557 of PS
Dinner Covers: 152
Avg PPA: 28.92
Weather: Wet, cold. We had some storms and even some pea-sized hail.
Special events?: The Holiday Gooch
Who worked: Krystin, Grace, Sayo, Leary, Camacho CL, Jason SA, Hiroe FR, Samasra and Marium H.
Flow of Business, Cuts and Ticket Times: Slow Sunday. Didn't pick up until after pm. We went on wait shortly at 7:15pm. Died out about an hour later. I cut Krystin at 8:15, Grace at 8:30, Sayo at 9pm and Leary at 9:30. Ticket times were fine. Food looked really good tonight. Lots of tables camping, likely because of the weather. I cut Samara at 9pm and Mariam at 9:45pm.
Specials: 5 kama, 9 tempura special, 18 snow crab, 13 sea snail
3 Staff members that stood out (why/how): Everyone held their own very well tonight. No standouts really. Mariam and Samara held down the host stand as we went through equipment failures. Leary toughed out some serious campers. I think everyone was glad to not be in the weather at least.
Any VIP's in? Kindo-San early. No one I recognized after him though.
Comps & Void Detail: 2 miso soups- guest upgraded to kome sets. 2 yelp softos, 2 $15 kome buck cards.
R&M needs: The ipad died on us at about 8pm tonight. Leary got it up and running again maybe 15 minutes later. We were at the end of the rush so that wasn't a big deal, but I'm hearing that it has been running slowly as of late.
Men's restroom sink is draining slowly.
86'd items/ need more: Sauv. Blanc, uni, madai
Sunday AM 12.27.15
Written By: Elizabeth
LY Lunch Sales: $1863
Projected Sales : $2120
TY Lunch Sales: $1870
+/- : 0% LY (beat LY by $7) and -$250 PS
Lunch Covers: 130
Avg PPA: $14.38
Previous Days Labor: 16%
Previous Days Comps: 3.97%
Controllable Comps: 8.74%
Weather: Cold and rainy- cleared up through the afternoon but still in the 50s
Special events?: last day of most people's Christmas vacation?
Who worked: Krystin, Grace, Ruthy, Camacho CL. Cindy host, Jason FR Taylor SA
Flow of Business, Cuts and Ticket Times:
Started off really slow. Then like clockwork at noon we had the rush of people. It was a little chaotic because it was a 6 top, and three 5 tops, and a few twos and fours in there too. Grace got a little behind, so I jumped in to get her caught up. Had a kids plate take 20 minutes. We are still par cooking the ebi like we talked about, correct?
Cut Grace at 1:30 and went 2 on at 1:45, because the restaurant was clearing out and Camacho had only 15 covers all day...
We had enough tables to keep the both of them busy the rest of the afternoon- Cut Ruthy at 2:50 and Camacho got one last table at 3pm- it was a pretty sleepy afternoon. The weather didn't help.
3 Staff members that stood out (why/how):
-like I said above, Grace seemed to struggle. Just can't prioritize and consolidate. At one point I saw her bus A5 and leave a few things on the table still. I talked to her about making the most of each step
-Ruthy did a great job being last cut. She's very efficient on the floor.
-Jason Clarke was a big help to Hector at Ramen station today. He kept catching that Hector was forgetting the tamago on the udons, and reminded Hector of that. He was patient today.
Any VIP's in?
Kayo and Friends
Comps& Void Detail:
Owner comp
FNF one spicy scallop for Grace's friend.
Kome bucks
R&M needs:
86'd items/ need more:
Windex
What is the status on the tea cups?
Also I noticed we could stand to get more Ramen spoons. Do we just get those locally or do we have to order them?
LY Lunch Sales: $1863
Projected Sales : $2120
TY Lunch Sales: $1870
+/- : 0% LY (beat LY by $7) and -$250 PS
Lunch Covers: 130
Avg PPA: $14.38
Previous Days Labor: 16%
Previous Days Comps: 3.97%
Controllable Comps: 8.74%
Weather: Cold and rainy- cleared up through the afternoon but still in the 50s
Special events?: last day of most people's Christmas vacation?
Who worked: Krystin, Grace, Ruthy, Camacho CL. Cindy host, Jason FR Taylor SA
Flow of Business, Cuts and Ticket Times:
Started off really slow. Then like clockwork at noon we had the rush of people. It was a little chaotic because it was a 6 top, and three 5 tops, and a few twos and fours in there too. Grace got a little behind, so I jumped in to get her caught up. Had a kids plate take 20 minutes. We are still par cooking the ebi like we talked about, correct?
Cut Grace at 1:30 and went 2 on at 1:45, because the restaurant was clearing out and Camacho had only 15 covers all day...
We had enough tables to keep the both of them busy the rest of the afternoon- Cut Ruthy at 2:50 and Camacho got one last table at 3pm- it was a pretty sleepy afternoon. The weather didn't help.
3 Staff members that stood out (why/how):
-like I said above, Grace seemed to struggle. Just can't prioritize and consolidate. At one point I saw her bus A5 and leave a few things on the table still. I talked to her about making the most of each step
-Ruthy did a great job being last cut. She's very efficient on the floor.
-Jason Clarke was a big help to Hector at Ramen station today. He kept catching that Hector was forgetting the tamago on the udons, and reminded Hector of that. He was patient today.
Any VIP's in?
Kayo and Friends
Comps& Void Detail:
Owner comp
FNF one spicy scallop for Grace's friend.
Kome bucks
R&M needs:
86'd items/ need more:
Windex
What is the status on the tea cups?
Also I noticed we could stand to get more Ramen spoons. Do we just get those locally or do we have to order them?
Saturday, December 26, 2015
Saturday PM 12.26.15
Written By: Elizabeth
LY Dinner Sales: $5485
Projected Sales : $6216
TY Dinner Sales: $6399
+/- : +17% LY and +$183 PS
Dinner Covers: 208
Avg PPA: $30.76
Previous Days Labor: (Dec 23rd) 17%
Previous Days Comps: (Dec 23rd) 4.99%
Controllable Comps: 7.87%
Weather: humid and in the 70s- drizzly and rainy during parts
Special events?: Day after Christmas
Who worked: Krystin, Kate, Camacho, Miho, Dusten CL. Ruthy CT, Cindy/Miriam Host, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Typical day after a holiday business. Slow to start. Got on a small wait around 6:15, then off the wait at 7:30, then back on a wait around 8 and off the wait by 9:15. I cut Krystin at that time. Ruthy was also gone by 9:30 as the cocktail. Cut Cindy & Kate at 9:40 as it slowed down even more (sushi bar cleared out) and it continued to die down. I cut Camacho at 10pm and went one on at 10:30 (literally- because I also cut the Host and the SA)
I put a message out there on hot schedules to see if anyone can pick up Stephanie's cocktail shift on NYE- just FYI
The kitchen got hit pretty hard all night- had some long ticket times on desserts. Earlier on in the evening I went to check on tickets (just in general) and saw a dessert ticket up for B2- I asked Daniel where we were with this. He called to Steve who was working fry. Steve's response was that he didn't even know they needed to be made. I'm not sure why this is a common response from Steve- not sure how to keep him on task. It was great having both Daniel and Matt on the line tonight- they were easily able to keep up with the constant line of tickets.
Kenny seemed to do well on the line tonight as san-ban.
Specials:
Salmon Collar 2
Hamachi Collar
Tsubugai 7
Snow Crab 17
3 Staff members that stood out (why/how):
-Miriam and Cindy shared the responsibility of running the board tonight. And Miriam did a great job. I think Cindy definitely helped to guide her but she's getting more and more confident and comfortable at the stand solo.
-Dusten's sushi bar was a little slow tonight so he was in other sections bussing tables and even bussing his own tables. Great job Dusten!
Any VIP's in?
Mieko & Cooper
Vivian & Eric
Comps& Void Detail:
Bday Dessert
server error for a takoyaki for S3 they ordered a yakitori.
R&M needs:
I will be calling Clarke Kent on Monday morning to have the toilet reset (I'm 99% certain that's the issue)
86'd items/ need more:
LY Dinner Sales: $5485
Projected Sales : $6216
TY Dinner Sales: $6399
+/- : +17% LY and +$183 PS
Dinner Covers: 208
Avg PPA: $30.76
Previous Days Labor: (Dec 23rd) 17%
Previous Days Comps: (Dec 23rd) 4.99%
Controllable Comps: 7.87%
Weather: humid and in the 70s- drizzly and rainy during parts
Special events?: Day after Christmas
Who worked: Krystin, Kate, Camacho, Miho, Dusten CL. Ruthy CT, Cindy/Miriam Host, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Typical day after a holiday business. Slow to start. Got on a small wait around 6:15, then off the wait at 7:30, then back on a wait around 8 and off the wait by 9:15. I cut Krystin at that time. Ruthy was also gone by 9:30 as the cocktail. Cut Cindy & Kate at 9:40 as it slowed down even more (sushi bar cleared out) and it continued to die down. I cut Camacho at 10pm and went one on at 10:30 (literally- because I also cut the Host and the SA)
I put a message out there on hot schedules to see if anyone can pick up Stephanie's cocktail shift on NYE- just FYI
The kitchen got hit pretty hard all night- had some long ticket times on desserts. Earlier on in the evening I went to check on tickets (just in general) and saw a dessert ticket up for B2- I asked Daniel where we were with this. He called to Steve who was working fry. Steve's response was that he didn't even know they needed to be made. I'm not sure why this is a common response from Steve- not sure how to keep him on task. It was great having both Daniel and Matt on the line tonight- they were easily able to keep up with the constant line of tickets.
Kenny seemed to do well on the line tonight as san-ban.
Specials:
Salmon Collar 2
Hamachi Collar
Tsubugai 7
Snow Crab 17
3 Staff members that stood out (why/how):
-Miriam and Cindy shared the responsibility of running the board tonight. And Miriam did a great job. I think Cindy definitely helped to guide her but she's getting more and more confident and comfortable at the stand solo.
-Dusten's sushi bar was a little slow tonight so he was in other sections bussing tables and even bussing his own tables. Great job Dusten!
Any VIP's in?
Mieko & Cooper
Vivian & Eric
Comps& Void Detail:
Bday Dessert
server error for a takoyaki for S3 they ordered a yakitori.
R&M needs:
I will be calling Clarke Kent on Monday morning to have the toilet reset (I'm 99% certain that's the issue)
86'd items/ need more:
Saturday AM 12/26/15
Written By: Samara
LY Lunch Sales: $2395
Projected Sales : $2844
TY Lunch Sales: $2147
+/- : -10% of LY and -$697 PS
Lunch Covers: 115
Avg PPA: $18.67
Previous Days Labor: N/A because Christmas
Previous Days Comps: N/A
Controllable Comps: N/A
Weather: 70's, humid and drizzling
Special events?: Day after Christmas
Who worked: Ruthy, Sayo, Sophia, Johnny (CL), Cindy (H), Hiroe (FR), Taylor (SA)
Flow of Business, Cuts and Ticket Times: Pretty slow lunch. Cut Ruthy and went three on at 12:30. Never quite filled up. Had a few larger parties waiting based on table availability. No long ticket times or customer issue. Went one on at 2:40.
Specials:
3 Staff members that stood out (why/how): Great teamwork all around. No standouts.
Ran a contest for highest PPA. Sophia came out on top with a PPA of $20.45. Awarded her a gift card for home slice pizza.
Any VIP's in? Kenny
Comps& Void Detail:
-$10 Kome bucks from Ruthy
-$15 Kome bucks at B1 from Scott
-Void 2 longhorn rolls. Misring. Meant to be 2 Texas Surf and Turf. Mistake was caught before the rolls were made.
-Void Baird beer. 86'd
-Birthday Dessert
-FNF for 2 orders of Takoyaki
-2 Yelp Softserve
-Void Alone Together Roll. Misring.
R&M needs: Had several complaints about the hallway to the restrooms and the smaller restroom smelling heavily of something septic. This has been going on for a couple months now. Is there anything to be done about this?
86'd items/ need more:
LY Lunch Sales: $2395
Projected Sales : $2844
TY Lunch Sales: $2147
+/- : -10% of LY and -$697 PS
Lunch Covers: 115
Avg PPA: $18.67
Previous Days Labor: N/A because Christmas
Previous Days Comps: N/A
Controllable Comps: N/A
Weather: 70's, humid and drizzling
Special events?: Day after Christmas
Who worked: Ruthy, Sayo, Sophia, Johnny (CL), Cindy (H), Hiroe (FR), Taylor (SA)
Flow of Business, Cuts and Ticket Times: Pretty slow lunch. Cut Ruthy and went three on at 12:30. Never quite filled up. Had a few larger parties waiting based on table availability. No long ticket times or customer issue. Went one on at 2:40.
Specials:
3 Staff members that stood out (why/how): Great teamwork all around. No standouts.
Ran a contest for highest PPA. Sophia came out on top with a PPA of $20.45. Awarded her a gift card for home slice pizza.
Any VIP's in? Kenny
Comps& Void Detail:
-$10 Kome bucks from Ruthy
-$15 Kome bucks at B1 from Scott
-Void 2 longhorn rolls. Misring. Meant to be 2 Texas Surf and Turf. Mistake was caught before the rolls were made.
-Void Baird beer. 86'd
-Birthday Dessert
-FNF for 2 orders of Takoyaki
-2 Yelp Softserve
-Void Alone Together Roll. Misring.
R&M needs: Had several complaints about the hallway to the restrooms and the smaller restroom smelling heavily of something septic. This has been going on for a couple months now. Is there anything to be done about this?
86'd items/ need more:
Wednesday, December 23, 2015
Wednesday 12/23/15
Written By: Dusten
LY Lunch Sales: N/A- closed for xmas eve last year
Projected Sales : 2714
TY Lunch Sales: 2089
+/- : -625 under PS
Lunch Covers: 107
Avg PPA: 19.52
LY Dinner Sales: N/A
Projected Sales : 5546
TY Dinner Sales: 5320
+/- : -226 under PS
Dinner Covers: 182
Avg PPA: 29.37
Previous Days Labor: 18%
Previous Days Comps: 3.86%
Controllable Comps: 10.32%
Weather: Lunch: Warm and sunny. Cooled off a bit at night.
Special events?: 2 days till Xmas
Who worked:
Lunch: Sayo, Kate, Lindsey, Naoto CL, Samara H, Jason FR and Taylor SA
Dinner: Sayo, Naoto, Camacho, Leary, Mariam and Jason H, Hiroe FR and Taylor SA.
Flow of Business, Cuts and Ticket Times: Lunch was tame by comparison to the rest of the week. No waits. We did have people walk in at 2pm but only a table or two. Ticket times were fine. No issues I was aware of. I cut Sayo at 1:15pm, Kate at 1:30pm and Lindsey at 1:45pm.
Dinner was busy. We went on wait at approximately 6pm and stayed full until 8:30pm at least. I cut Sayo and Jason Clarke then. I cut Naoto at 8:45pm. I let Camacho go at about 9:15pm and left Leary and Sophia to shut it down. We had a steady trickle of tables come in right up until we closed.
Specials: 7 poke, 5 salmon kama, 2 hamachi kama, 6 tempura special
3 Staff members that stood out (why/how): Naoto handled the lunch sushi bar with no problem. I didn't anticipate any issues considering the volume he deals with at Daruma but other were concerned.
-Kate pulled an odd one today. The sushi bar was full with food needing to go to tables and all of it was her's. I saw her in the server station and relayed to her that she had lots of food up. She said "okay," and started to walk off with a water pitcher and a CC slip. I offered to take the pitcher and fill waters so she could run her food. She started to protest but didn't get far. I got to her section with the water and there was maybe one person who had a glass less than half-full. I don't know if she just expected me to run all of her food or what... I'm always happy to help, but I'm not gonna do her job for her.
-Jason Clarke got the 12 days for the lunch shift. A little recognition goes a long way with him and I could tell he appreciated it. He has worked here for a long time and dealt with some disappointments. For having no experience in the industry he has come a long way.
-Patricia took the 12-days gift for the PM. She is new but catching on quick to lots of things and has an admirable work ethic.
Got Orlando put into the POS system. His clock in is his last 4 of his SS. I got his hours put in as well. Sophia helped with the new hire packet. Bought her a glass of Jules Taylor for her troubles.
Server's are getting anxious about their payouts for the gift card contest. Kate and Camacho specifically.
Any VIP's in? Jason Camacho brought an old friend in. Several lunch regulars. Tara and Kelvin. Taylor Kirk and his girlfriend. James and Ingrid. My roommate Shawna and a friend.
Comps& Void Detail: Taylor (SA) forgot to bring cash for his food, so I voided it and rerang it when he came in to work PM shift. Samara used some Kome bucks for her lunch. Kome bucks to Taylor and his GF- he is such a picky eater, and judging from their modifications, she is too, so I had no idea what to send them. Emp day off for Camacho. void poisson cru- 86'd. yakitori- guest changed mind ( they meant yakiniku). void ikura- DNL. void shishamo- 86'd (foreverrr) void ankimo kobachi 86'd. FNF for Shawna.
R&M needs:
Trash is GONE! Seems like they sent out a truck overnight and Matt got the dumpster full again before another one came this morning. All that was left were boxes not yet broken down.
There are a couple of receipts with tips that I cashed out. One is for the catering order and another is for a gift card. I don't know how to allocate those tips to the sushi bar, so I just left them in front of the computer monitor.
86'd items/ need more: poisson cru, katsuo, aji, ankimo, takowasa, tako karaage, foie gras nigiri, shishamo, candy canes, hon maguro, toro, pork belly
LY Lunch Sales: N/A- closed for xmas eve last year
Projected Sales : 2714
TY Lunch Sales: 2089
+/- : -625 under PS
Lunch Covers: 107
Avg PPA: 19.52
LY Dinner Sales: N/A
Projected Sales : 5546
TY Dinner Sales: 5320
+/- : -226 under PS
Dinner Covers: 182
Avg PPA: 29.37
Previous Days Labor: 18%
Previous Days Comps: 3.86%
Controllable Comps: 10.32%
Weather: Lunch: Warm and sunny. Cooled off a bit at night.
Special events?: 2 days till Xmas
Who worked:
Lunch: Sayo, Kate, Lindsey, Naoto CL, Samara H, Jason FR and Taylor SA
Dinner: Sayo, Naoto, Camacho, Leary, Mariam and Jason H, Hiroe FR and Taylor SA.
Flow of Business, Cuts and Ticket Times: Lunch was tame by comparison to the rest of the week. No waits. We did have people walk in at 2pm but only a table or two. Ticket times were fine. No issues I was aware of. I cut Sayo at 1:15pm, Kate at 1:30pm and Lindsey at 1:45pm.
Dinner was busy. We went on wait at approximately 6pm and stayed full until 8:30pm at least. I cut Sayo and Jason Clarke then. I cut Naoto at 8:45pm. I let Camacho go at about 9:15pm and left Leary and Sophia to shut it down. We had a steady trickle of tables come in right up until we closed.
Specials: 7 poke, 5 salmon kama, 2 hamachi kama, 6 tempura special
3 Staff members that stood out (why/how): Naoto handled the lunch sushi bar with no problem. I didn't anticipate any issues considering the volume he deals with at Daruma but other were concerned.
-Kate pulled an odd one today. The sushi bar was full with food needing to go to tables and all of it was her's. I saw her in the server station and relayed to her that she had lots of food up. She said "okay," and started to walk off with a water pitcher and a CC slip. I offered to take the pitcher and fill waters so she could run her food. She started to protest but didn't get far. I got to her section with the water and there was maybe one person who had a glass less than half-full. I don't know if she just expected me to run all of her food or what... I'm always happy to help, but I'm not gonna do her job for her.
-Jason Clarke got the 12 days for the lunch shift. A little recognition goes a long way with him and I could tell he appreciated it. He has worked here for a long time and dealt with some disappointments. For having no experience in the industry he has come a long way.
-Patricia took the 12-days gift for the PM. She is new but catching on quick to lots of things and has an admirable work ethic.
Got Orlando put into the POS system. His clock in is his last 4 of his SS. I got his hours put in as well. Sophia helped with the new hire packet. Bought her a glass of Jules Taylor for her troubles.
Server's are getting anxious about their payouts for the gift card contest. Kate and Camacho specifically.
Any VIP's in? Jason Camacho brought an old friend in. Several lunch regulars. Tara and Kelvin. Taylor Kirk and his girlfriend. James and Ingrid. My roommate Shawna and a friend.
Comps& Void Detail: Taylor (SA) forgot to bring cash for his food, so I voided it and rerang it when he came in to work PM shift. Samara used some Kome bucks for her lunch. Kome bucks to Taylor and his GF- he is such a picky eater, and judging from their modifications, she is too, so I had no idea what to send them. Emp day off for Camacho. void poisson cru- 86'd. yakitori- guest changed mind ( they meant yakiniku). void ikura- DNL. void shishamo- 86'd (foreverrr) void ankimo kobachi 86'd. FNF for Shawna.
R&M needs:
Trash is GONE! Seems like they sent out a truck overnight and Matt got the dumpster full again before another one came this morning. All that was left were boxes not yet broken down.
There are a couple of receipts with tips that I cashed out. One is for the catering order and another is for a gift card. I don't know how to allocate those tips to the sushi bar, so I just left them in front of the computer monitor.
86'd items/ need more: poisson cru, katsuo, aji, ankimo, takowasa, tako karaage, foie gras nigiri, shishamo, candy canes, hon maguro, toro, pork belly
Tuesday, December 22, 2015
Tuesday PM Recap 12/22/15
Written By: Leary
LY Dinner Sales: $4831
Projected Sales : $5053 (+$380)
TY Dinner Sales: $5433
+/- : +$602, 12%
Dinner Covers: 185
Avg PPA: $29.37
Weather: Warm day moderate cool evening, clear skies
Special events?: Christmas Week
Who worked:
Lindsey, Grace, Kate, Krystin, Dusten CL, Hiroe FR, Kaori SA, Samara & Miriam H
Flow of Business, Cuts and Ticket Times:
The parking lot was full by 445. Thought we were going to get hit hard at first, but apparently everyone just met at Kome in separate cars. Filled about a third of the way up and then nothing. We slowly filled up and went on a wait around 630. Hit about a 30 minute wait by 8. Off the wait at 9, went 2 on, and cut first host Ticket times were solid.
Had table wrongful answer to "Jason party of 3", and get sat. They later said they heard "party of 3" and responded because they were a party of 3. It's probably BS, but they seemed oblivious enough to seem plausible. They had already been seated and ordered by the time I figured out the mix up. I let them stay because they only skipped 2 names, and it was going to be more trouble than it was worth. (The lady looked like a screamer). The real Jason party of 3 had to wait another 10-15 minutes so I bought them a round for the inconvenience. Had a couple tables grumpy because they had to wait a little longer, but it all worked out in the end.
Specials:
Poke- 12
Finger Farm Salad- 2
Baby Oct Kara age- 4
3 Staff members that stood out (why/how):
Gave John the present today. Consistent, always has a good attitude, and did a good job training David tonight.
Any VIP's in?
Ex employee Deana
Elizabeth's Friend Suzie
Comps& Void Detail:
FNF for Deana
Comped drinks for Elizabeth's Friends
Comped some drinks for table mix up
R&M needs:
-About 15 minutes before we opened Samara told me that the bathroom sink in the men's room was stopped up. The stopper just needed to be opened, but when I did the the pipe under the sink came loose under the pressure of all that water. I put the pipe back together, but it seems like the pipe is cheap and weak and could happen again. Pulled all the toilet paper out from under the sink in case it happens again.
-There is a constant bad odor in the men's bathroom. Kind of smells like a dirty litter box Anyone know why? Possible sewer gas?
-Still no trash pick up. Looks like they finished enlarging the gate around the dumpster today. Take asked if we could get multiple pick ups in 1 day. Is that possible?
86'd items/ need more:
LY Dinner Sales: $4831
Projected Sales : $5053 (+$380)
TY Dinner Sales: $5433
+/- : +$602, 12%
Dinner Covers: 185
Avg PPA: $29.37
Weather: Warm day moderate cool evening, clear skies
Special events?: Christmas Week
Who worked:
Lindsey, Grace, Kate, Krystin, Dusten CL, Hiroe FR, Kaori SA, Samara & Miriam H
Flow of Business, Cuts and Ticket Times:
The parking lot was full by 445. Thought we were going to get hit hard at first, but apparently everyone just met at Kome in separate cars. Filled about a third of the way up and then nothing. We slowly filled up and went on a wait around 630. Hit about a 30 minute wait by 8. Off the wait at 9, went 2 on, and cut first host Ticket times were solid.
Had table wrongful answer to "Jason party of 3", and get sat. They later said they heard "party of 3" and responded because they were a party of 3. It's probably BS, but they seemed oblivious enough to seem plausible. They had already been seated and ordered by the time I figured out the mix up. I let them stay because they only skipped 2 names, and it was going to be more trouble than it was worth. (The lady looked like a screamer). The real Jason party of 3 had to wait another 10-15 minutes so I bought them a round for the inconvenience. Had a couple tables grumpy because they had to wait a little longer, but it all worked out in the end.
Specials:
Poke- 12
Finger Farm Salad- 2
Baby Oct Kara age- 4
3 Staff members that stood out (why/how):
Gave John the present today. Consistent, always has a good attitude, and did a good job training David tonight.
Any VIP's in?
Ex employee Deana
Elizabeth's Friend Suzie
Comps& Void Detail:
FNF for Deana
Comped drinks for Elizabeth's Friends
Comped some drinks for table mix up
R&M needs:
-About 15 minutes before we opened Samara told me that the bathroom sink in the men's room was stopped up. The stopper just needed to be opened, but when I did the the pipe under the sink came loose under the pressure of all that water. I put the pipe back together, but it seems like the pipe is cheap and weak and could happen again. Pulled all the toilet paper out from under the sink in case it happens again.
-There is a constant bad odor in the men's bathroom. Kind of smells like a dirty litter box Anyone know why? Possible sewer gas?
-Still no trash pick up. Looks like they finished enlarging the gate around the dumpster today. Take asked if we could get multiple pick ups in 1 day. Is that possible?
86'd items/ need more:
Tuesday AM 12.22.15
Written By: Elizabeth
LY Lunch Sales: $2620
Projected Sales : $1872 (projection based on same date rather than same day sales, since it's a holiday coming up)
TY Lunch Sales: $2328
+/- : -11% LY and +$456 PS (Same date sales LY was $1881)
Lunch Covers: 150
Avg PPA: $15.52 (pretty low ppa)
Previous Days Labor: 13%
Previous Days Comps: 5.3%
Controllable Comps: 5.3%
Weather: Sunny and WARM!!!! high 70s, low 80s
Special events?: AISD Winter break...if you can call this winter.
Who worked: Kate, Grace, lindsey, Johnny CL. Jason Host, Taylor SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Pretty rough shift today. We were dead until 11:30 and then went on a wait by noon, stayed on the wait until 2:15. It wouldn't have been nearly as rough for a few reasons:
1- future scheduler: schedule two hosts for lunches this week. it's crazy busy and two hosts would be a lot of help. Jason was the only host on today, and not our strongest. I did have to stop him at the beginning because he was pushing the drink menu hard on everyone and with only 1 host it's impossible to cocktail and host, especially with the wait we had. He also just isn't as focused and organized- had a few tables sit open while he fumbled with drink menus and also taking names. I had to babysit the host stand all day.
2- we didn't have the strongest servers on and had a new SA on- so in between hosting I was watering tables, and helping to prebus or set.
All of these factors made today's lunch run a little rougher than usual. But going forward I have learned from this...TWO HOSTS.... :)
Other than that, we were just a rockin-and a rollin. Had several large parties walk in. The last table was a mom, grandma and 4 kids. They waited until about 10 after 2 and then I sat them at B5/6- they didn't mind squeezing and were very nice. I didn't really have a chance to notice any long ticket times, but just from eyeing tables from sit down to food drop, it didn't look like anyone was waiting overly long.
S8 was the only table that got their Ramen late because the kitchen lost the ticket. Other than that, get ready for a busy dinner shift.
3 Staff members that stood out (why/how):
-So I got a strange text from Stephanie this morning about a dog biting her nose off. She also posted this on facebook so it didn't come as a surprise to me- however she said that he won't be able to work NYE because she has to get reconstructive surgery. I talked with Kate & Lindsey about the validity of the story, since something felt off. Kate text Stephanie (this was right before open, so I let her text) and through a few questions Stephanie finally sent a picture of her. Her nose all bandaged up. It looked pretty bad to be honest. But I'm still not buying the whole story. In any case, I need to find someone to work her NYE shift, which won't be easy, and I told her I was going to take her off the schedule for the entire month of January so she can heal up. She said Thank you. If anyone hears anything else, let me know. But this is not sitting right with me.
-I gave Kate the 12 days present today, because even though she can wince and whine sometimes, she really does mean well and her heart is in the right place. I told her that even when she brings things to us that aren't of any necessity, it just shows she has an eye for detail and means well.
Any VIP's in?
David & Daughter
Chi & Daughter (daddy daughter day!)
Fontaine (my HB boss' wife)
Comps& Void Detail:
voided kids plate, misring
Kitchen error for a long ticket time for the Ramen.
R&M needs:
Trash situation is being worked on.
86'd items/ need more:
Sysco tried to deliver Maine Root Root Beer, I text Jory and he is sending the right one out tomorrow.
LY Lunch Sales: $2620
Projected Sales : $1872 (projection based on same date rather than same day sales, since it's a holiday coming up)
TY Lunch Sales: $2328
+/- : -11% LY and +$456 PS (Same date sales LY was $1881)
Lunch Covers: 150
Avg PPA: $15.52 (pretty low ppa)
Previous Days Labor: 13%
Previous Days Comps: 5.3%
Controllable Comps: 5.3%
Weather: Sunny and WARM!!!! high 70s, low 80s
Special events?: AISD Winter break...if you can call this winter.
Who worked: Kate, Grace, lindsey, Johnny CL. Jason Host, Taylor SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Pretty rough shift today. We were dead until 11:30 and then went on a wait by noon, stayed on the wait until 2:15. It wouldn't have been nearly as rough for a few reasons:
1- future scheduler: schedule two hosts for lunches this week. it's crazy busy and two hosts would be a lot of help. Jason was the only host on today, and not our strongest. I did have to stop him at the beginning because he was pushing the drink menu hard on everyone and with only 1 host it's impossible to cocktail and host, especially with the wait we had. He also just isn't as focused and organized- had a few tables sit open while he fumbled with drink menus and also taking names. I had to babysit the host stand all day.
2- we didn't have the strongest servers on and had a new SA on- so in between hosting I was watering tables, and helping to prebus or set.
All of these factors made today's lunch run a little rougher than usual. But going forward I have learned from this...TWO HOSTS.... :)
Other than that, we were just a rockin-and a rollin. Had several large parties walk in. The last table was a mom, grandma and 4 kids. They waited until about 10 after 2 and then I sat them at B5/6- they didn't mind squeezing and were very nice. I didn't really have a chance to notice any long ticket times, but just from eyeing tables from sit down to food drop, it didn't look like anyone was waiting overly long.
S8 was the only table that got their Ramen late because the kitchen lost the ticket. Other than that, get ready for a busy dinner shift.
3 Staff members that stood out (why/how):
-So I got a strange text from Stephanie this morning about a dog biting her nose off. She also posted this on facebook so it didn't come as a surprise to me- however she said that he won't be able to work NYE because she has to get reconstructive surgery. I talked with Kate & Lindsey about the validity of the story, since something felt off. Kate text Stephanie (this was right before open, so I let her text) and through a few questions Stephanie finally sent a picture of her. Her nose all bandaged up. It looked pretty bad to be honest. But I'm still not buying the whole story. In any case, I need to find someone to work her NYE shift, which won't be easy, and I told her I was going to take her off the schedule for the entire month of January so she can heal up. She said Thank you. If anyone hears anything else, let me know. But this is not sitting right with me.
-I gave Kate the 12 days present today, because even though she can wince and whine sometimes, she really does mean well and her heart is in the right place. I told her that even when she brings things to us that aren't of any necessity, it just shows she has an eye for detail and means well.
Any VIP's in?
David & Daughter
Chi & Daughter (daddy daughter day!)
Fontaine (my HB boss' wife)
Comps& Void Detail:
voided kids plate, misring
Kitchen error for a long ticket time for the Ramen.
R&M needs:
Trash situation is being worked on.
86'd items/ need more:
Sysco tried to deliver Maine Root Root Beer, I text Jory and he is sending the right one out tomorrow.
Monday, December 21, 2015
Monday 12/21/15
Written By: Samara
LY Lunch Sales: $1881
Projected Sales : $2196
TY Lunch Sales: $2558
+/- : 36% over LY and $362 over PS
Lunch Covers: 152
Avg PPA: $16.83
LY Dinner Sales: $5709
Projected Sales : $5394
TY Dinner Sales: $5649
+/- :-1% of LY and +$255 over PS
Dinner Covers: 204
Avg PPA: $27.69
Previous Days Labor:13%
Previous Days Comps: 4.34%
Controllable Comps: 2.08%!
Weather:60's and pretty warm!
Special events?:
Who worked: (Lunch) Lindsey, Sayo, Grace, Johnny (CL), Taylor (SA), Hiroe (FR), Ruthy (host)
(Dinner) Lindsey, Kate, Leary, Krystin, Camacho (CL), Kaori (SA), Hiroe FR), Miriam & Ruthy (host)
Flow of Business, Cuts and Ticket Times: Lunch was steady throughout and very busy and hectic in the last 30 minutes. I probably should have kept 3 on, or at least, not had Grace be last cut. My mistake. She was easily overwhelmed, forgetting to greet A5 (a mom and her two sons) for 12 minutes. It's not that she didn't realize the table was hers but that they were same people from the previous table. Sayo and Lindsey stayed on to help Johnny and Grace during the last push. Johnny was also a bit overwhelmed, requesting I drop 3 clear soups off at B3. I immediately jumped to action. After I dropped off the soups, Johnny was adamant that he said B2. He didn't (I swear) but the frustration on his face was palpable.
I cut Lindsey at 12:45 and Sayo at 1:30. No long ticket times to note.
Dinner was also steady throughout. On a wait by 6pm of approximately 15-25 minutes until 9pm. Great teamwork overall. No long ticket times or customer issue. I cut Lindsey at 8:30, Ruthy and Kate at 9, and Leary at 9:15.
Specials:
Smoking Sashimi 11
Kaki Fry 7
Hamachi Collar 4
3 Staff members that stood out (why/how): 12 Days of Christmas recipients were Sayo and Ruthy for their excellent work ethics and always being team players.
Any VIP's in? Jay and family, Kayo and family during lunch, Nathan, Lauren (messy haired girl), Rachel & Carlos
Comps& Void Detail:
Owner Comp for Kayo and family
Employee Day Off for Jay and family
3 SIN
FNF smoking sashimi for Nathan
Void Chicken Kara Age. Misring.
Void Ika Ume Shiso Maki. Guest Changed Mind.
Owner gift comp Yoshizo Roll
Void Asahi Draft. Misring.
R&M needs:We need to call the garbage company. Almost at full capacity.
86'd items/ need more: Poisson Cru, Farm Salad, Tako Kara Age, Mexi Coke
LY Lunch Sales: $1881
Projected Sales : $2196
TY Lunch Sales: $2558
+/- : 36% over LY and $362 over PS
Lunch Covers: 152
Avg PPA: $16.83
LY Dinner Sales: $5709
Projected Sales : $5394
TY Dinner Sales: $5649
+/- :-1% of LY and +$255 over PS
Dinner Covers: 204
Avg PPA: $27.69
Previous Days Labor:13%
Previous Days Comps: 4.34%
Controllable Comps: 2.08%!
Weather:60's and pretty warm!
Special events?:
Who worked: (Lunch) Lindsey, Sayo, Grace, Johnny (CL), Taylor (SA), Hiroe (FR), Ruthy (host)
(Dinner) Lindsey, Kate, Leary, Krystin, Camacho (CL), Kaori (SA), Hiroe FR), Miriam & Ruthy (host)
Flow of Business, Cuts and Ticket Times: Lunch was steady throughout and very busy and hectic in the last 30 minutes. I probably should have kept 3 on, or at least, not had Grace be last cut. My mistake. She was easily overwhelmed, forgetting to greet A5 (a mom and her two sons) for 12 minutes. It's not that she didn't realize the table was hers but that they were same people from the previous table. Sayo and Lindsey stayed on to help Johnny and Grace during the last push. Johnny was also a bit overwhelmed, requesting I drop 3 clear soups off at B3. I immediately jumped to action. After I dropped off the soups, Johnny was adamant that he said B2. He didn't (I swear) but the frustration on his face was palpable.
I cut Lindsey at 12:45 and Sayo at 1:30. No long ticket times to note.
Dinner was also steady throughout. On a wait by 6pm of approximately 15-25 minutes until 9pm. Great teamwork overall. No long ticket times or customer issue. I cut Lindsey at 8:30, Ruthy and Kate at 9, and Leary at 9:15.
Specials:
Smoking Sashimi 11
Kaki Fry 7
Hamachi Collar 4
3 Staff members that stood out (why/how): 12 Days of Christmas recipients were Sayo and Ruthy for their excellent work ethics and always being team players.
Any VIP's in? Jay and family, Kayo and family during lunch, Nathan, Lauren (messy haired girl), Rachel & Carlos
Comps& Void Detail:
Owner Comp for Kayo and family
Employee Day Off for Jay and family
3 SIN
FNF smoking sashimi for Nathan
Void Chicken Kara Age. Misring.
Void Ika Ume Shiso Maki. Guest Changed Mind.
Owner gift comp Yoshizo Roll
Void Asahi Draft. Misring.
R&M needs:We need to call the garbage company. Almost at full capacity.
86'd items/ need more: Poisson Cru, Farm Salad, Tako Kara Age, Mexi Coke
Sunday, December 20, 2015
Sunday PM 12/20/15
Written By: Dusten
LY Dinner Sales: 4362
Projected Sales : 4399
TY Dinner Sales: 5610
+/- : 29% over LY and beat PS by 1211
Dinner Covers: 181
Avg PPA: 30.99
Weather: muggy humid 60's
Special events?: International Human Solidarity Day
Who worked: Krystin, Kate, Sayo, Grace, Clair CL, Samara and Marium hosting, Hiroe FR and Jason SA
Flow of Business, Cuts and Ticket Times: steady night. We were full pretty soon after opening and stayed on a wait until at least 9pm. Had a lot of tables hanging around, putting a couple parties over their quote times, but nothing too terrible. Ticket times on rolls were hitting the 30 minute mark towards the end of the night, but to be fair the sushi bar was very busy. I cut Krystin at 8:45pm and went 2 on at 9:15pm.
Specials: 5 hamachi kama and 8 smokin sashimi
3 Staff members that stood out (why/how): Danger was awarded a 12-days gift for his unwavering pleasantness with customers at the sushi bar. He is always happy to chat, answer questions or relay information between the customer and appropriate server.
-Grace struggled toward the end. We had a 7-top walk in and I made the mistake of letting CLair and Grace decide who would take them. I should've just made Clair do it. Not that Grace didn't do fine with them, but she was clearly overwhelmed and that was unnecessary.
-Krystin was very helpful in her downtime. She really didn't have much to do after her party was over, but she made the most of her time until she was cut.
Any VIP's in? Dennis (Roosevelt Room) and Sarah Ann, Michael and Clair's Lil' twin-lookin sister Audrey. Camacho came in with his parents, The Camachos- it was their wedding anniversary. Tatsuya owner I think?, Dasha- a regular that Guest Manager tell us has been here at least 36 times.
Comps& Void Detail: Kome bucks for Dennis. Sent Camacho a smoking sashimi(plus his Emp day off) and Michael with Clair's sister. We sent a few things out to the Tatsuya people and some folks at the sushi bar. Kama pieces I think. I think the only misrings were a couple of misos that were double rings.
R&M needs: there's a broken strap on one of the high chairs. the clasp is broken.
86'd items/ need more: We need bleach. FOH and dish do not have any. Do we have more chopsticks somewhere? we seem to be running short.
LY Dinner Sales: 4362
Projected Sales : 4399
TY Dinner Sales: 5610
+/- : 29% over LY and beat PS by 1211
Dinner Covers: 181
Avg PPA: 30.99
Weather: muggy humid 60's
Special events?: International Human Solidarity Day
Who worked: Krystin, Kate, Sayo, Grace, Clair CL, Samara and Marium hosting, Hiroe FR and Jason SA
Flow of Business, Cuts and Ticket Times: steady night. We were full pretty soon after opening and stayed on a wait until at least 9pm. Had a lot of tables hanging around, putting a couple parties over their quote times, but nothing too terrible. Ticket times on rolls were hitting the 30 minute mark towards the end of the night, but to be fair the sushi bar was very busy. I cut Krystin at 8:45pm and went 2 on at 9:15pm.
Specials: 5 hamachi kama and 8 smokin sashimi
3 Staff members that stood out (why/how): Danger was awarded a 12-days gift for his unwavering pleasantness with customers at the sushi bar. He is always happy to chat, answer questions or relay information between the customer and appropriate server.
-Grace struggled toward the end. We had a 7-top walk in and I made the mistake of letting CLair and Grace decide who would take them. I should've just made Clair do it. Not that Grace didn't do fine with them, but she was clearly overwhelmed and that was unnecessary.
-Krystin was very helpful in her downtime. She really didn't have much to do after her party was over, but she made the most of her time until she was cut.
Any VIP's in? Dennis (Roosevelt Room) and Sarah Ann, Michael and Clair's Lil' twin-lookin sister Audrey. Camacho came in with his parents, The Camachos- it was their wedding anniversary. Tatsuya owner I think?, Dasha- a regular that Guest Manager tell us has been here at least 36 times.
Comps& Void Detail: Kome bucks for Dennis. Sent Camacho a smoking sashimi(plus his Emp day off) and Michael with Clair's sister. We sent a few things out to the Tatsuya people and some folks at the sushi bar. Kama pieces I think. I think the only misrings were a couple of misos that were double rings.
R&M needs: there's a broken strap on one of the high chairs. the clasp is broken.
86'd items/ need more: We need bleach. FOH and dish do not have any. Do we have more chopsticks somewhere? we seem to be running short.
Sunday AM 12.20.15
Written By: Elizabeth
LY Lunch Sales: $1857
Projected Sales : $2125
TY Lunch Sales: $2848
+/- : +53% LY and +$723 ps- makes up for yesterday's slow lunch!
Lunch Covers: 144
Avg PPA: $19.78
Previous Days Labor: 11.69%
Previous Days Comps: 3.33%
Controllable Comps: 12.48% it was all in FNF discounts. ($33)
Weather: overcast 60s
Special events?: Trail of Lights, Blue Genie, Armadillo Christmas Bazaar
Who worked: Krystin Mandy Stephanie Jason CL. Taylor SA, Kaori FR, Cindy Host.
Flow of Business, Cuts and Ticket Times:
Slow to start- finally picked up around 1. Had several large groups walk in. Had a 6 top reso and a 7 top reso- to be expected this close to the holidays. Lots of families. Went on a wait for the larger groups (about 40 minutes) and then about 15-20 for the regularly sized tables. No issues with ticket times, or any upset guests. Stephanie had several tables that wanted items off the dinner menu- Krystin too. So strange. We accommodated most of them with the exception of the yaki-ongiri since we didn't have any prepped.
The soft serve "low" light was on, but there seemed to be plenty of mix in the machine. Being that the mix was having trouble staying frozen I didn't think it would affect it, but around 2pm the machine froze and there were 2 Yelp check ins that I had to write rainchecks to because the mix was frozen. Go figure.
3 Staff members that stood out (why/how):
-Stephanie had some picky tables today and did a great job relaying the information to me with tables that wanted dinner items
-I chose Camacho for my 12 days candidate today, because of how well he takes care of our guests and always lets us know who is who. He was very excited.
Any VIP's in?
Eric and Vivian
Kindo-san (gave him his present. he left one for Kayo and Take)
Cindy's sister
Some folks that Take new in the party room and at B1/A5
Comps& Void Detail:
FNF for Cindys Sister.
R&M needs:
86'd items/ need more:
Brown Paper Bags, please pick more up whoever goes to Rest.Depot tomorrow.
LY Lunch Sales: $1857
Projected Sales : $2125
TY Lunch Sales: $2848
+/- : +53% LY and +$723 ps- makes up for yesterday's slow lunch!
Lunch Covers: 144
Avg PPA: $19.78
Previous Days Labor: 11.69%
Previous Days Comps: 3.33%
Controllable Comps: 12.48% it was all in FNF discounts. ($33)
Weather: overcast 60s
Special events?: Trail of Lights, Blue Genie, Armadillo Christmas Bazaar
Who worked: Krystin Mandy Stephanie Jason CL. Taylor SA, Kaori FR, Cindy Host.
Flow of Business, Cuts and Ticket Times:
Slow to start- finally picked up around 1. Had several large groups walk in. Had a 6 top reso and a 7 top reso- to be expected this close to the holidays. Lots of families. Went on a wait for the larger groups (about 40 minutes) and then about 15-20 for the regularly sized tables. No issues with ticket times, or any upset guests. Stephanie had several tables that wanted items off the dinner menu- Krystin too. So strange. We accommodated most of them with the exception of the yaki-ongiri since we didn't have any prepped.
The soft serve "low" light was on, but there seemed to be plenty of mix in the machine. Being that the mix was having trouble staying frozen I didn't think it would affect it, but around 2pm the machine froze and there were 2 Yelp check ins that I had to write rainchecks to because the mix was frozen. Go figure.
3 Staff members that stood out (why/how):
-Stephanie had some picky tables today and did a great job relaying the information to me with tables that wanted dinner items
-I chose Camacho for my 12 days candidate today, because of how well he takes care of our guests and always lets us know who is who. He was very excited.
Any VIP's in?
Eric and Vivian
Kindo-san (gave him his present. he left one for Kayo and Take)
Cindy's sister
Some folks that Take new in the party room and at B1/A5
Comps& Void Detail:
FNF for Cindys Sister.
R&M needs:
86'd items/ need more:
Brown Paper Bags, please pick more up whoever goes to Rest.Depot tomorrow.
Saturday, December 19, 2015
Saturday PM 12/19/15
Written By: Samara
LY Dinner Sales: $6438
Projected Sales : $6750
TY Dinner Sales: $7187
+/- : +12% over LY and +$749 over PS!
Dinner Covers: 240
Avg PPA: $29.95
Weather: 50's and chilly
Special events?: Last weekend of Christmas shopping, Trail of Lights,
Who worked: Sayo, Miho, Kate, Stephanie, Dusten (CL), Jason (SA), Hiroe (FR), Cindy & Miriam (Host)
Flow of Business, Cuts and Ticket Times: Slow start. Filled up and on a wait a wait by 6:30. 3 party room resos but the 5:00 ended up canceling. Lots of large parties. At one point had a 6, 8, and 9 top on the floor at the same time. Consistent wait of 20-45 minutes for 2-5 tops and 30-1 hour for larger parties. Went off a wait at 9:45 and then trickled off to no tables for the last 40 minutes. Cut Sayo at 9:30, Miho and Cindy at 9:45, Kate at 10:30. Overall not a very busy Saturday but probably because there are so many holiday events going on around town and people are doing last minute shopping.
No long ticket times from the kitchen or sushi bar. Great commucation all night.
Had one complaint. A3 said their Ildako was "burnt". I inspected it, as did Take and we both thought it was cooked perfectly. I went to the table to explain that it is grilled and usually has a small char on the octopus. The two gentlemen at the table met me with resistance, insisting that they order it "all the time" and were perplexed by the color stating that it is normally "orange" not "bright red". I reassured them it cooked properly but they refused to eat it, so I comped it under DNL.
The soft serve machine wasn't turned on until 6:30. This happens all the time! Can we add it to the openers lamented check list? I think it will help alleviate this problem if it is somewhere in writing.
Specials:
Tuna Poke 7
Smoking Sashimi 15
Harusame Noodle & Snow Crab Salad 3
Kaki Fry 14
Hamachi Collar 2
3 Staff members that stood out (why/how): My pick for 12 Day of Christmas today was Grace.
Kate asked Sayo to switch sections and asked me to approve this change. I said no, mainly because Elizabeth made the seating chart but also because I thought Sayo could handle the party room section without any hiccups on a busier night. Kate seemed to be in an off mood for the rest of the night.
Miriam is adjusting well to hosting. Think she's almost ready to host solo, if and when that happens.
Any VIP's in? Kenny, Jeremy, Neal, Spencer's family, George Washington
Comps& Void Detail:
DNL Ildako
FNF spooky roll & Ildako for Spencer's family
FNF for Jeremy
Void Soft Serve. 86'd/the machine wasn't on.
Birthday dessert
10% Birthday promo. I rang it in under Kome bucks...not sure if this is correct or how it should be filed.
R&M needs:
86'd items/ need more:
LY Dinner Sales: $6438
Projected Sales : $6750
TY Dinner Sales: $7187
+/- : +12% over LY and +$749 over PS!
Dinner Covers: 240
Avg PPA: $29.95
Weather: 50's and chilly
Special events?: Last weekend of Christmas shopping, Trail of Lights,
Who worked: Sayo, Miho, Kate, Stephanie, Dusten (CL), Jason (SA), Hiroe (FR), Cindy & Miriam (Host)
Flow of Business, Cuts and Ticket Times: Slow start. Filled up and on a wait a wait by 6:30. 3 party room resos but the 5:00 ended up canceling. Lots of large parties. At one point had a 6, 8, and 9 top on the floor at the same time. Consistent wait of 20-45 minutes for 2-5 tops and 30-1 hour for larger parties. Went off a wait at 9:45 and then trickled off to no tables for the last 40 minutes. Cut Sayo at 9:30, Miho and Cindy at 9:45, Kate at 10:30. Overall not a very busy Saturday but probably because there are so many holiday events going on around town and people are doing last minute shopping.
No long ticket times from the kitchen or sushi bar. Great commucation all night.
Had one complaint. A3 said their Ildako was "burnt". I inspected it, as did Take and we both thought it was cooked perfectly. I went to the table to explain that it is grilled and usually has a small char on the octopus. The two gentlemen at the table met me with resistance, insisting that they order it "all the time" and were perplexed by the color stating that it is normally "orange" not "bright red". I reassured them it cooked properly but they refused to eat it, so I comped it under DNL.
The soft serve machine wasn't turned on until 6:30. This happens all the time! Can we add it to the openers lamented check list? I think it will help alleviate this problem if it is somewhere in writing.
Specials:
Tuna Poke 7
Smoking Sashimi 15
Harusame Noodle & Snow Crab Salad 3
Kaki Fry 14
Hamachi Collar 2
3 Staff members that stood out (why/how): My pick for 12 Day of Christmas today was Grace.
Kate asked Sayo to switch sections and asked me to approve this change. I said no, mainly because Elizabeth made the seating chart but also because I thought Sayo could handle the party room section without any hiccups on a busier night. Kate seemed to be in an off mood for the rest of the night.
Miriam is adjusting well to hosting. Think she's almost ready to host solo, if and when that happens.
Any VIP's in? Kenny, Jeremy, Neal, Spencer's family, George Washington
Comps& Void Detail:
DNL Ildako
FNF spooky roll & Ildako for Spencer's family
FNF for Jeremy
Void Soft Serve. 86'd/the machine wasn't on.
Birthday dessert
10% Birthday promo. I rang it in under Kome bucks...not sure if this is correct or how it should be filed.
R&M needs:
86'd items/ need more:
Saturday AM 12.19.15
Written By: Elizabeth
LY Lunch Sales: $2463
Projected Sales : $3150
TY Lunch Sales: $2301
+/- : -7% LY and -$849 PS
Lunch Covers: 132
Avg PPA: $17.43
Previous Days Labor: 13.63%
Previous Days Comps: 7.67%
Controllable Comps: 4.05%
Weather: Sunny and warmed up to the 60s
Special events?: The day of Elizabeth's Birth.
Who worked: Lindsey, Krystin, Sophia, Johnny CL. John SA, Hiroe FR, Cindy Host.
Flow of Business, Cuts and Ticket Times:
Pretty mellow and slow all day. Got a few rushes here and there with people leaving and people arriving all at once. Had a few 30 minute roll ticket times that were brought to my attention after that fact.I'll have to put that on the shift notes again, to let a manager know before it's too late.
Slowed down around 2 so I cut Lindsey, then it picked back up briefly with a 6 top walk in and a few other tables, but Johnny was able to handle it fine. Went one on at 2:45, but no other tables came in.
3 Staff members that stood out (why/how):
-I was going to award Hiroe the 12 Days prize today for her overall willingness and helpful attitude, She was probably the most adorable winner. When she left the office I heard her say to herself "that's nice, yeay!" I mean. Adorable.
-Johnny was very helpful in his downtime of watering tables and helping to prebus.
-John does well on steady slow shifts like this.
Any VIP's in?
Some familiar faces, but no names. The Eye Dr. Couple that always come in came in with their kiddos today.
Comps& Void Detail:
Only Emp Day off for Clair and BF and Sister.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2463
Projected Sales : $3150
TY Lunch Sales: $2301
+/- : -7% LY and -$849 PS
Lunch Covers: 132
Avg PPA: $17.43
Previous Days Labor: 13.63%
Previous Days Comps: 7.67%
Controllable Comps: 4.05%
Weather: Sunny and warmed up to the 60s
Special events?: The day of Elizabeth's Birth.
Who worked: Lindsey, Krystin, Sophia, Johnny CL. John SA, Hiroe FR, Cindy Host.
Flow of Business, Cuts and Ticket Times:
Pretty mellow and slow all day. Got a few rushes here and there with people leaving and people arriving all at once. Had a few 30 minute roll ticket times that were brought to my attention after that fact.I'll have to put that on the shift notes again, to let a manager know before it's too late.
Slowed down around 2 so I cut Lindsey, then it picked back up briefly with a 6 top walk in and a few other tables, but Johnny was able to handle it fine. Went one on at 2:45, but no other tables came in.
3 Staff members that stood out (why/how):
-I was going to award Hiroe the 12 Days prize today for her overall willingness and helpful attitude, She was probably the most adorable winner. When she left the office I heard her say to herself "that's nice, yeay!" I mean. Adorable.
-Johnny was very helpful in his downtime of watering tables and helping to prebus.
-John does well on steady slow shifts like this.
Any VIP's in?
Some familiar faces, but no names. The Eye Dr. Couple that always come in came in with their kiddos today.
Comps& Void Detail:
Only Emp Day off for Clair and BF and Sister.
R&M needs:
86'd items/ need more:
Friday PM 12.18.15
Written By: Elizabeth
LY Dinner Sales: $6696
Projected Sales : $7109
TY Dinner Sales: $6697
+/- : WOAH. 0% LY and -$594 PS. Like, we beat LY by $1. Literally.
Dinner Covers: 226
Avg PPA: $29.63
Weather:Coooool. Into the 30s after dark
Special events?: Last shopping weekend before Christmas
Who worked: Johnny, Lindsey, Krystin, Sophia, Dusten CL. Grace CT, Samara/Kelly host, Jason FR, John SA
Flow of Business, Cuts and Ticket Times:
Really slow start to the night and just a kind of mellow night. We didn't go on a wait until about 7:20 and it was pretty tame and manageable. The kitchen never had a ton of tickets at once, and even though the sushi bar had some 30 minute rolls, there was food on the table already so it wasn't too much of a stress. Honestly not much going on. I did have A8 ask for a manager and went on to tell me that their server (Sophia) was ignoring them, she was filling waters outside her section and passed them up (later on it turns out both her and Johnny were watering tables and they ran into one another, she assumed he would go to A8 and he assumed she would, and thus it was the only table that was missed) They went on saying that she didn't bring them soy pods, and the dishes came out after the food hit the table and that the food took too long (rolls) Sophia is usually one of the best servers when it comes to setting tables up, so I was surprised to hear that. We area running low on soy dishes, so that was why they didn't receive them. In any case, they ordered more food from me, and from then on Sophia was over attentive and I checked back on them too. I apologized for the lack of service and suggested that maybe she was having an off day, even though it's no excuse, but everyone has bad days (no one is perfect). In the end they left her $20 on $80 which was good considering. So maybe she was able to turn it around.
We got off the wait around 10pm at which point I cut Johnny, then around 10:15 the sushi bar cleared out so I went 2 on. Had about 4 more tables come in after that.
-Sophia mentioned to me that yesterday Take had told the staff they were no longer allowed to order their meals with sauce on the side (like Ramens with the broth on the side so the noodles don't get mushy before they can eat them. Same with Age-Dashi tofu). Just wondering why we decided to do that? It really discourages the staff from ordering food, since they don't get to eat it right away, and most of the things with sauces or broths make the actual food in it soggy and mushy. A little clarification please?
Specials:
Kaki Fry 9
Tuna Poke 7
Hamachi Collar 1
3 Staff members that stood out (why/how):
-Robin reached out to me via hot schedules and said she would like to come back to work if we would allow her. She said she reached out to Take, but hasn't heard back, so Take if you can reach out to her, we can get her started to help on the line.
-I gave the 12 days of Christmas Present to Sophia tonight. She's always really helpful with our Spanish Speaking employees
-Johnny started to get a little complainy early on in the evening because his 6 top in the PR turned into a 4 top at a regular table. But I called him on it and he turned his attitude around the rest of the night.
Any VIP's in?
Vivian and Eric
Ben Gordon (mortgage broker)
Kendra (of Contigo)
Comps& Void Detail:
Voided 2 rolls for Lindsey, she accidentally rang them in twice. We were able to reuse them.
FNF for a piece for Ben, and FNF discount for Kendra
R&M needs:
86'd items/ need more:
LY Dinner Sales: $6696
Projected Sales : $7109
TY Dinner Sales: $6697
+/- : WOAH. 0% LY and -$594 PS. Like, we beat LY by $1. Literally.
Dinner Covers: 226
Avg PPA: $29.63
Weather:Coooool. Into the 30s after dark
Special events?: Last shopping weekend before Christmas
Who worked: Johnny, Lindsey, Krystin, Sophia, Dusten CL. Grace CT, Samara/Kelly host, Jason FR, John SA
Flow of Business, Cuts and Ticket Times:
Really slow start to the night and just a kind of mellow night. We didn't go on a wait until about 7:20 and it was pretty tame and manageable. The kitchen never had a ton of tickets at once, and even though the sushi bar had some 30 minute rolls, there was food on the table already so it wasn't too much of a stress. Honestly not much going on. I did have A8 ask for a manager and went on to tell me that their server (Sophia) was ignoring them, she was filling waters outside her section and passed them up (later on it turns out both her and Johnny were watering tables and they ran into one another, she assumed he would go to A8 and he assumed she would, and thus it was the only table that was missed) They went on saying that she didn't bring them soy pods, and the dishes came out after the food hit the table and that the food took too long (rolls) Sophia is usually one of the best servers when it comes to setting tables up, so I was surprised to hear that. We area running low on soy dishes, so that was why they didn't receive them. In any case, they ordered more food from me, and from then on Sophia was over attentive and I checked back on them too. I apologized for the lack of service and suggested that maybe she was having an off day, even though it's no excuse, but everyone has bad days (no one is perfect). In the end they left her $20 on $80 which was good considering. So maybe she was able to turn it around.
We got off the wait around 10pm at which point I cut Johnny, then around 10:15 the sushi bar cleared out so I went 2 on. Had about 4 more tables come in after that.
-Sophia mentioned to me that yesterday Take had told the staff they were no longer allowed to order their meals with sauce on the side (like Ramens with the broth on the side so the noodles don't get mushy before they can eat them. Same with Age-Dashi tofu). Just wondering why we decided to do that? It really discourages the staff from ordering food, since they don't get to eat it right away, and most of the things with sauces or broths make the actual food in it soggy and mushy. A little clarification please?
Specials:
Kaki Fry 9
Tuna Poke 7
Hamachi Collar 1
3 Staff members that stood out (why/how):
-Robin reached out to me via hot schedules and said she would like to come back to work if we would allow her. She said she reached out to Take, but hasn't heard back, so Take if you can reach out to her, we can get her started to help on the line.
-I gave the 12 days of Christmas Present to Sophia tonight. She's always really helpful with our Spanish Speaking employees
-Johnny started to get a little complainy early on in the evening because his 6 top in the PR turned into a 4 top at a regular table. But I called him on it and he turned his attitude around the rest of the night.
Any VIP's in?
Vivian and Eric
Ben Gordon (mortgage broker)
Kendra (of Contigo)
Comps& Void Detail:
Voided 2 rolls for Lindsey, she accidentally rang them in twice. We were able to reuse them.
FNF for a piece for Ben, and FNF discount for Kendra
R&M needs:
86'd items/ need more:
Friday, December 18, 2015
Friday AM 12/18/15
Written By: Samara
LY Lunch Sales: $2669
Projected Sales : $2754
TY Lunch Sales: $2160
+/- : and -19% of LY -$594 PS
Lunch Covers: 134
Avg PPA: $16.12
Previous Days Labor: 21.51%
Previous Days Comps: 4.59%
Controllable Comps: 11%
Weather: 40's and chilly, Sunny and 60's in the afternoon
Special events?:
Who worked: Sayo, Mandy, Kate, Clair (CL), Jason (SA), John (FR), Cindy (H)
Flow of Business, Cuts and Ticket Times: Received a phone call at 11:20am from a customer named Soraya Hatfield, who dined in last night. She stated that this was the 3rd time she has eaten at Kome and even though she loves the many vegan options, she is continually disappointed with our service. Based on the description and roster from last night, I have deduced that it was Stephanie who served her. Apparently the restaurant wasn't particularly busy at the time but service was inattentive (aimlessly looking around) and even pushy. She felt like Stephanie was trying to get her to leave by asking numerous times if they wanted to-go boxes. I asked why she didn't speak to the manager working last night. She said she was on a date and didn't want to make any more of an uncomfortable scene. I assured her that if she had spoken to the manager, we could have offered some compensation at that moment. We spoke for a long time, approximately 30 minutes. I decided to offer her Kome bucks for if and when she decides to come in again. I put them in an envelope for and left it in the office. I took away a lot from this conversation. Mostly I appreciate that the customer took the time to call instead of writing a nasty yelp review. Perhaps it's time for the servers to brush up on their etiquette?
Lunch was consistently on a 15-20 minute wait by noon and stayed that way until close. I cut Sayo at 1, Kate at 1:30, but kept Mandy and Clair two on because it was moderately busy.
A3 ordered ramen and a bento box. Ramen hit the table and it looked like the bento box was being made quickly after but as it turns out, the bento box was dropped to B8 even though A3's order was rung in exactly 10 minutes before. By the time A3 recieved their bento, the other person at the table was nearly done eating. Both patrons seemed really annoyed that there was such a long lag. I comped 50% recovery.
Around 1pm, the kitchen was sitting at 35 minutes for an order of chicken kara-age and katsu-don. I comped 50% recovery as well. Other than these two instances, no ticket time or customer issue,
3 Staff members that stood out (why/how): My 12 Days of Christmas selection is Cindy because she is extraordinary at handling the stress of the host stand.
Great teamwork today. No real stand outs.
Any VIP's in? Kaya and friends
Comps& Void Detail:
Owner Comp for Kaya
50% recovery for A3's bento box
50% recovery for B8's Kara-Age and Katsu-don
R&M needs:
86'd items/ need more:To-go chopsticks for kid's chopsticks
LY Lunch Sales: $2669
Projected Sales : $2754
TY Lunch Sales: $2160
+/- : and -19% of LY -$594 PS
Lunch Covers: 134
Avg PPA: $16.12
Previous Days Labor: 21.51%
Previous Days Comps: 4.59%
Controllable Comps: 11%
Weather: 40's and chilly, Sunny and 60's in the afternoon
Special events?:
Who worked: Sayo, Mandy, Kate, Clair (CL), Jason (SA), John (FR), Cindy (H)
Flow of Business, Cuts and Ticket Times: Received a phone call at 11:20am from a customer named Soraya Hatfield, who dined in last night. She stated that this was the 3rd time she has eaten at Kome and even though she loves the many vegan options, she is continually disappointed with our service. Based on the description and roster from last night, I have deduced that it was Stephanie who served her. Apparently the restaurant wasn't particularly busy at the time but service was inattentive (aimlessly looking around) and even pushy. She felt like Stephanie was trying to get her to leave by asking numerous times if they wanted to-go boxes. I asked why she didn't speak to the manager working last night. She said she was on a date and didn't want to make any more of an uncomfortable scene. I assured her that if she had spoken to the manager, we could have offered some compensation at that moment. We spoke for a long time, approximately 30 minutes. I decided to offer her Kome bucks for if and when she decides to come in again. I put them in an envelope for and left it in the office. I took away a lot from this conversation. Mostly I appreciate that the customer took the time to call instead of writing a nasty yelp review. Perhaps it's time for the servers to brush up on their etiquette?
Lunch was consistently on a 15-20 minute wait by noon and stayed that way until close. I cut Sayo at 1, Kate at 1:30, but kept Mandy and Clair two on because it was moderately busy.
A3 ordered ramen and a bento box. Ramen hit the table and it looked like the bento box was being made quickly after but as it turns out, the bento box was dropped to B8 even though A3's order was rung in exactly 10 minutes before. By the time A3 recieved their bento, the other person at the table was nearly done eating. Both patrons seemed really annoyed that there was such a long lag. I comped 50% recovery.
Around 1pm, the kitchen was sitting at 35 minutes for an order of chicken kara-age and katsu-don. I comped 50% recovery as well. Other than these two instances, no ticket time or customer issue,
3 Staff members that stood out (why/how): My 12 Days of Christmas selection is Cindy because she is extraordinary at handling the stress of the host stand.
Great teamwork today. No real stand outs.
Any VIP's in? Kaya and friends
Comps& Void Detail:
Owner Comp for Kaya
50% recovery for A3's bento box
50% recovery for B8's Kara-Age and Katsu-don
R&M needs:
86'd items/ need more:To-go chopsticks for kid's chopsticks
Thursday, December 17, 2015
Thursday PM Recap 12/17/15
Written By: Leary
LY Dinner Sales: $4897
Projected Sales : $4844 (-$588)
TY Dinner Sales: $4256
+/- : -$641, -13%
Dinner Covers: 149
Avg PPA: $28.56
Weather: Chilly with clear skies
Special events?: Special Release of Star Wars, Trail of lights, Santa Land Diaries, Christmas Shopping
Who worked:
Sayo, Jason, Stephanie, Miho, Dusten Cl, Jason FR, Kaori SA, Miriam & Kelly H
Flow of Business, Cuts and Ticket Times:
It was pretty mellow compared to last Thursday. There's a lot going on around town. Slow first hour, but eventually filled up around 630. Had just a few tables on the wait here or there, but had a small pop around 8 and hit a 25 minute wait. Off the wait around 9, and went 2 on and cut first host. Tickets times were good. Had a couple rolls hit 25- 30 min, but most were 20 min or less. Kitchen had a smooth night. No customer issues, and no controllable comps.
Specials:
Tsubu-gai- 3
Snow Crab- 16
Salmon Collar- 5
3 Staff members that stood out (why/how):
Gave the present to Miho for always working so hard, taking such good care of the guests, and having a great attitude.
Any VIP's in?
Jeremy Owner of The MOHA
Comps& Void Detail:
Voided 2 Hot Sake 86'd
$15 Kome Bucks
FNF for Thursday night regular TC
FNF for Jeremy
R&M needs:
-Gasket guy was here at 4, and said he replaced all the necessary door gaskets.
-Dish Machine ran out of sanitizer at the end of the night. Called Auto-Chlor. Someone should be out tomorrow morning.
86'd items/ need more:
Hot Sake
Dish Sanitizer
LY Dinner Sales: $4897
Projected Sales : $4844 (-$588)
TY Dinner Sales: $4256
+/- : -$641, -13%
Dinner Covers: 149
Avg PPA: $28.56
Weather: Chilly with clear skies
Special events?: Special Release of Star Wars, Trail of lights, Santa Land Diaries, Christmas Shopping
Who worked:
Sayo, Jason, Stephanie, Miho, Dusten Cl, Jason FR, Kaori SA, Miriam & Kelly H
Flow of Business, Cuts and Ticket Times:
It was pretty mellow compared to last Thursday. There's a lot going on around town. Slow first hour, but eventually filled up around 630. Had just a few tables on the wait here or there, but had a small pop around 8 and hit a 25 minute wait. Off the wait around 9, and went 2 on and cut first host. Tickets times were good. Had a couple rolls hit 25- 30 min, but most were 20 min or less. Kitchen had a smooth night. No customer issues, and no controllable comps.
Specials:
Tsubu-gai- 3
Snow Crab- 16
Salmon Collar- 5
3 Staff members that stood out (why/how):
Gave the present to Miho for always working so hard, taking such good care of the guests, and having a great attitude.
Any VIP's in?
Jeremy Owner of The MOHA
Comps& Void Detail:
Voided 2 Hot Sake 86'd
$15 Kome Bucks
FNF for Thursday night regular TC
FNF for Jeremy
R&M needs:
-Gasket guy was here at 4, and said he replaced all the necessary door gaskets.
-Dish Machine ran out of sanitizer at the end of the night. Called Auto-Chlor. Someone should be out tomorrow morning.
86'd items/ need more:
Hot Sake
Dish Sanitizer
Thursday AM 12/17/15
Written By: Samara
LY Lunch Sales: $1808
Projected Sales : $1952
TY Lunch Sales: $1799
+/- : 0% from LY and -$150 PS
Lunch Covers:109
Avg PPA: $16.50
Previous Days Labor: 20.39%
Previous Days Comps: 5.31%
Controllable Comps: 5.86%
Weather: 40's this morning but warmed up and sunny in the afternoon
Special events?:
Who worked: Kate, Lindsey, Sophia, Johnny (CL), Jason (FR), Taylor (SA), Junko (H)
Flow of Business, Cuts and Ticket Times: Slow start. Had three tables until the rush at 11:45. Small 10-15 minute wait until 12:45.
No long ticket times. One table complained that their curry was lukewarm when it hit the table. Reheated, dropped off $10 Kome bucks, and offered my sincerest apologies. I guess he's a regular who regularly complains and gets something for free. Oh well.
Kate was making drinks for two women at A2. One of the women spotted someone they knew (and didn't want to see in public) being seated at the sushi bar and freaked out. When Kate brought them their drinks, the noticeably anxious woman said she no longer wanted hers and needed her food bagged up to go. I voided her glass of house white.
Cut Kate at 12:45. Went two on at 1:20. Generally a mellow lunch without incident.
3 Staff members that stood out (why/how): Today's 12 Days of Xmas recipient is Spencer because of his consistency and hard work.
Caught Jason eating his lunch in dry storage. I reminded him of the new policy but he didn't seem to care. You can do what you want with this information...
Sophia is a bussing superstar!
Any VIP's in? All new faces.
Comps& Void Detail:
Void glass of house white. Guest changed mind.
Reopened a check for Sophia. She closed out the wrong table. Said her allergy meds are making her a little loopy.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1808
Projected Sales : $1952
TY Lunch Sales: $1799
+/- : 0% from LY and -$150 PS
Lunch Covers:109
Avg PPA: $16.50
Previous Days Labor: 20.39%
Previous Days Comps: 5.31%
Controllable Comps: 5.86%
Weather: 40's this morning but warmed up and sunny in the afternoon
Special events?:
Who worked: Kate, Lindsey, Sophia, Johnny (CL), Jason (FR), Taylor (SA), Junko (H)
Flow of Business, Cuts and Ticket Times: Slow start. Had three tables until the rush at 11:45. Small 10-15 minute wait until 12:45.
No long ticket times. One table complained that their curry was lukewarm when it hit the table. Reheated, dropped off $10 Kome bucks, and offered my sincerest apologies. I guess he's a regular who regularly complains and gets something for free. Oh well.
Kate was making drinks for two women at A2. One of the women spotted someone they knew (and didn't want to see in public) being seated at the sushi bar and freaked out. When Kate brought them their drinks, the noticeably anxious woman said she no longer wanted hers and needed her food bagged up to go. I voided her glass of house white.
Cut Kate at 12:45. Went two on at 1:20. Generally a mellow lunch without incident.
3 Staff members that stood out (why/how): Today's 12 Days of Xmas recipient is Spencer because of his consistency and hard work.
Caught Jason eating his lunch in dry storage. I reminded him of the new policy but he didn't seem to care. You can do what you want with this information...
Sophia is a bussing superstar!
Any VIP's in? All new faces.
Comps& Void Detail:
Void glass of house white. Guest changed mind.
Reopened a check for Sophia. She closed out the wrong table. Said her allergy meds are making her a little loopy.
R&M needs:
86'd items/ need more:
Wednesday, December 16, 2015
wednesday 12/16/15
Written By: Dusten
LY Lunch Sales: 2104
Projected Sales : 2240
TY Lunch Sales:1457
+/- :-$783 under PS and down 38% from LY
Lunch Covers: 92
Avg PPA:15.84
LY Dinner Sales: 5745
Projected Sales : 5365
TY Dinner Sales:5541
+/- :-4% down from LY and $176 over PS
Dinner Covers:189
Avg PPA:
Previous Days Labor: 20.69%
Previous Days Comps: 4.84%
Controllable Comps: 3.01%
Weather: sunny and slightly cool at lunch. clear and chilly at night.
Special events?:
Who worked: Sayo, Lindsey, Naoto, Johnny CL, Taylor SA, Kelly FR and Junk Host.
Flow of Business, Cuts and Ticket Times: Lunch was slow. Never filled up. The only people to wait were incomplete parties. I cut Sayo at 1pm, Lindsey at 1:30 and Naoto at 1:45pm
Dinner was a different story. We filled up quickly. We we're on a wait before 7pm and had people waiting until 9:45pm. I know sushi bar got backed up a bit. Roll times were approaching 25 minutes and with a singular exception, no one complained. That exception is detailed below. In the interest of keeping everyone somewhat sane, I cut Lindsey and Kelly at 9:15pm, Sayo at 9:30pm and kept Naoto Krystin and Sophia on until close. Again, lingering tables kept the wait a little longer than it should have been, but also a bit of congestion at the host stand contributed to that as well.
Specials:0 tsubu-gai... odd. 14 snow crab nigiri, 4 aji sashimi, 2 salmon collar
3 Staff members that stood out (why/how): -Naoto got the 12 days gift for lunch. As it was very slow, I didn't look to today's performance so much, but rather his overall performance. Naoto is always helps out and does so in a way that actually makes a significant difference. He is reliable, punctual and upbeat almost always.
-Sayo and Lindsey both lost their composure tonight over tables. Lindsey was left $35 on a tab over about $350. Kind of a bummer but not the end of the world. Just a long day getting to her.
Sayo was left a zero tip on a much smaller ticket because the woman was upset about ticket times. After the woman proclaimed to Sayo that she was receiving, "the worst service [she] ever had," I stepped in. I acknowledged and apologized for the fact that her rolls had come out after another tables order that had been placed after theirs. This is all too common an occurrence by the way. I comped 50% of their ticket to recovery, apologized again, asked about how the rolls tasted, asked if I could get them anything else and wished them a good night. They seemed appeased, but apparently not. Sayo was much more upset about the woman's comments than the lack of gratuity.
Jason and Kelly were a fairly incompatible duo at the host stand tonight. Kelly got overwhelmed a the stand and Jason was too focused on making drinks than to seat people. Jason displayed no patience for Kelly's lack of confidence and almost seemed to abandon her altogether to hustle drinks. I asked him at least twice to stop making drinks, and asked Kelly to stop taking drink orders until they got the all of the open tables sat. There were several times when there was no reason for tables to sit vacant as long as they did... and even after I tried to correct it more than once.
-I gave the dinner 12-days gift to Taylor. Although he is very new and has a lot to learn but his work ethic, and more importantly, his perpetual motion on the floor is invaluable. I talked with him about developing his efficiency and gave him feedback on his performance so far, and thanked him for doing his job to the best of his ability.
Any VIP's in? Had an 8-top walk in towards the end of lunch. Johnny says only 4 of them actually ordered food. As they were waiting to be a complete party I noticed one of the guys wasn't wearing shoes. I told him he needed those to be inside the building. He really acted as if I was harshing his mellow, but acquiesced to wearing proper footwear. His words were, "Ugh... I'll go find some." Then I sat in the office and listened to the group talk about the time they all got lice. Don't worry, we wiped down the party room really well after they left.
Rachel and Carlos came in early for dinner. The couple with the kid that eats all the salmon sashimi- they ask for thai chili, ponzu and lemon and preferential treatment often. Roger and Masa. Ally Subia and a friend. Some other familiar faces. Friends of Take.
Comps& Void Detail: Camembert b-day dessert. Kome bucks to cover a salmon-kama for Take's friends and 2 zato pieces for Ally. Guests marked a kapp-ume-shiso and an ika-ume-shiso, meaning to mark negi-hama and avocado maki.We were able to resell both rolls, but servers need to make absolutely surethey have the table's order straight- especially now that the menu and sushi card dont match up very well. 1 salmon nigiri piece. Guest meant to order the sashimi.
R&M needs: Had a woman call about leaving a credit cards here. Went to look in the CC box and it is completely empty. Did we move them somewhere or was there a sort purge of cards we've been holding forever? Anyways, Marnie Khaw at (408)515-6313 called about her card. I told her of we found it we'd return her call.
Ben E. Keith driver did not take empty asahi kegs this week. It was a fill-in driver and not our regular guy.
86'd items/ need more:
LY Lunch Sales: 2104
Projected Sales : 2240
TY Lunch Sales:1457
+/- :-$783 under PS and down 38% from LY
Lunch Covers: 92
Avg PPA:15.84
LY Dinner Sales: 5745
Projected Sales : 5365
TY Dinner Sales:5541
+/- :-4% down from LY and $176 over PS
Dinner Covers:189
Avg PPA:
Previous Days Labor: 20.69%
Previous Days Comps: 4.84%
Controllable Comps: 3.01%
Weather: sunny and slightly cool at lunch. clear and chilly at night.
Special events?:
Who worked: Sayo, Lindsey, Naoto, Johnny CL, Taylor SA, Kelly FR and Junk Host.
Flow of Business, Cuts and Ticket Times: Lunch was slow. Never filled up. The only people to wait were incomplete parties. I cut Sayo at 1pm, Lindsey at 1:30 and Naoto at 1:45pm
Dinner was a different story. We filled up quickly. We we're on a wait before 7pm and had people waiting until 9:45pm. I know sushi bar got backed up a bit. Roll times were approaching 25 minutes and with a singular exception, no one complained. That exception is detailed below. In the interest of keeping everyone somewhat sane, I cut Lindsey and Kelly at 9:15pm, Sayo at 9:30pm and kept Naoto Krystin and Sophia on until close. Again, lingering tables kept the wait a little longer than it should have been, but also a bit of congestion at the host stand contributed to that as well.
Specials:0 tsubu-gai... odd. 14 snow crab nigiri, 4 aji sashimi, 2 salmon collar
3 Staff members that stood out (why/how): -Naoto got the 12 days gift for lunch. As it was very slow, I didn't look to today's performance so much, but rather his overall performance. Naoto is always helps out and does so in a way that actually makes a significant difference. He is reliable, punctual and upbeat almost always.
-Sayo and Lindsey both lost their composure tonight over tables. Lindsey was left $35 on a tab over about $350. Kind of a bummer but not the end of the world. Just a long day getting to her.
Sayo was left a zero tip on a much smaller ticket because the woman was upset about ticket times. After the woman proclaimed to Sayo that she was receiving, "the worst service [she] ever had," I stepped in. I acknowledged and apologized for the fact that her rolls had come out after another tables order that had been placed after theirs. This is all too common an occurrence by the way. I comped 50% of their ticket to recovery, apologized again, asked about how the rolls tasted, asked if I could get them anything else and wished them a good night. They seemed appeased, but apparently not. Sayo was much more upset about the woman's comments than the lack of gratuity.
Jason and Kelly were a fairly incompatible duo at the host stand tonight. Kelly got overwhelmed a the stand and Jason was too focused on making drinks than to seat people. Jason displayed no patience for Kelly's lack of confidence and almost seemed to abandon her altogether to hustle drinks. I asked him at least twice to stop making drinks, and asked Kelly to stop taking drink orders until they got the all of the open tables sat. There were several times when there was no reason for tables to sit vacant as long as they did... and even after I tried to correct it more than once.
-I gave the dinner 12-days gift to Taylor. Although he is very new and has a lot to learn but his work ethic, and more importantly, his perpetual motion on the floor is invaluable. I talked with him about developing his efficiency and gave him feedback on his performance so far, and thanked him for doing his job to the best of his ability.
Any VIP's in? Had an 8-top walk in towards the end of lunch. Johnny says only 4 of them actually ordered food. As they were waiting to be a complete party I noticed one of the guys wasn't wearing shoes. I told him he needed those to be inside the building. He really acted as if I was harshing his mellow, but acquiesced to wearing proper footwear. His words were, "Ugh... I'll go find some." Then I sat in the office and listened to the group talk about the time they all got lice. Don't worry, we wiped down the party room really well after they left.
Rachel and Carlos came in early for dinner. The couple with the kid that eats all the salmon sashimi- they ask for thai chili, ponzu and lemon and preferential treatment often. Roger and Masa. Ally Subia and a friend. Some other familiar faces. Friends of Take.
Comps& Void Detail: Camembert b-day dessert. Kome bucks to cover a salmon-kama for Take's friends and 2 zato pieces for Ally. Guests marked a kapp-ume-shiso and an ika-ume-shiso, meaning to mark negi-hama and avocado maki.We were able to resell both rolls, but servers need to make absolutely surethey have the table's order straight- especially now that the menu and sushi card dont match up very well. 1 salmon nigiri piece. Guest meant to order the sashimi.
R&M needs: Had a woman call about leaving a credit cards here. Went to look in the CC box and it is completely empty. Did we move them somewhere or was there a sort purge of cards we've been holding forever? Anyways, Marnie Khaw at (408)515-6313 called about her card. I told her of we found it we'd return her call.
Ben E. Keith driver did not take empty asahi kegs this week. It was a fill-in driver and not our regular guy.
86'd items/ need more:
Tuesday, December 15, 2015
Tuesday PM 12/15/15
Written By: Samara
LY Dinner Sales: $3933
Projected Sales : $4681
TY Dinner Sales: $4429
+/- : +8% over LY and -$252 PS
Dinner Covers: 173
Avg PPA: $25.60
Weather: Low 70's and muggy
Special events?:
Who worked: Lindsey, Krystin, Mandy, Stephanie, Clair (CL), Jason & Miriam (H), Hiroe (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times: The power was off when I got here at 3:50. Toshi-san said it happened only a few minutes before I arrived. Lindsey and Krystin showed up at 4 and we planned for the possibility of opening later, once the power was back on. Dirty dishes filled the dishpit but sushi bar and the kitchen prepped as much as they could given the situation. McGuire's Clocks were also without power and Krystin said her apt, only a few blocks away, was the same. I called City of Austin but they couldn't give me a timeline for when the power would be back. Luckily it came back at 4:30. P&L and lunch checkouts were wiped clean. I punched in the lunch check outs. I was unable to punch in the mid day safe check because of the frenzy of running around to open on time! I apologize and will be more diligent about fixings these things in the future. Clock in times were adjusted. The only real casualty was the soft serve machine; which didn't turn back on. Soft serve was 86'd all night. Clair had a difficult time cleaning it because of this and new mix will have to made for the AM.
Lots of tables walk in at open to take advantage of happy hour. Were of a wait by 6:30 which fluctuated between 10-30 mins until 9pm. Had a 9 top walk in at 5:15 and ask for the party room. I said they could be seated there as long as their party was complete by 5:30 or otherwise we'd have to seat them in the back B's. They were understanding. The 7:00 reso ended up being my boyfriend's old bandmate Greg and other friends in the music industry. He's part of the Grammy Award winning Latin band Grupo Fantasma. Jeremy ended up joining them last minute. I opted to comp a Smokin' Sashimi and a Sashimi Sampler instead of giving them a FNF (their bill was over $250).
Sushi bar was a little backed up at the peak of service but nothing over 20 mins really. Had a 30 minute Camembert dessert from the kitchen being backed up but the customers didn't notice or have issue.
A bunch of tables redeemed Promo Bucks. One was a DNL from lunch the other day, a couple with Dusten's signature, etc.
Cut Lindsey at 8:30, Krystin at 8:45, Jason at 9, Mandy at 9:15, and Stephanie at 9:40.
Specials:
Tsubu-Gai 3
Snow Crab 8
Smokin Sashimi 6
Salmon Collar 1
3 Staff members that stood out (why/how): Jason Clarke did a great job upselling cocktails, even though the wait was never very long.
For 12 days of Christmas, I was looking for a server who not only had a continuous positive attitude throughout the night but spread their attitude and helpfulness to the other staff members. I chose Krystin.
...Mandy was a close second until I caught her complaining twice about not wanting any more tables. Oh Mandy.
Any VIP's in? Greg Gonzalez of Grupo Fantasma/Brownout, Jeremy
Comps& Void Detail:
Manager Gift of Smokin Sashimi and Sashimi Sampler for party room reso
Void Soft Serve. 86'd
FNF Stephanie's friend
$60 promo Kome bucks
R&M needs:
86'd items/ need more: Soft serve mix, Toro, Suzuki, Mirugai
LY Dinner Sales: $3933
Projected Sales : $4681
TY Dinner Sales: $4429
+/- : +8% over LY and -$252 PS
Dinner Covers: 173
Avg PPA: $25.60
Weather: Low 70's and muggy
Special events?:
Who worked: Lindsey, Krystin, Mandy, Stephanie, Clair (CL), Jason & Miriam (H), Hiroe (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times: The power was off when I got here at 3:50. Toshi-san said it happened only a few minutes before I arrived. Lindsey and Krystin showed up at 4 and we planned for the possibility of opening later, once the power was back on. Dirty dishes filled the dishpit but sushi bar and the kitchen prepped as much as they could given the situation. McGuire's Clocks were also without power and Krystin said her apt, only a few blocks away, was the same. I called City of Austin but they couldn't give me a timeline for when the power would be back. Luckily it came back at 4:30. P&L and lunch checkouts were wiped clean. I punched in the lunch check outs. I was unable to punch in the mid day safe check because of the frenzy of running around to open on time! I apologize and will be more diligent about fixings these things in the future. Clock in times were adjusted. The only real casualty was the soft serve machine; which didn't turn back on. Soft serve was 86'd all night. Clair had a difficult time cleaning it because of this and new mix will have to made for the AM.
Lots of tables walk in at open to take advantage of happy hour. Were of a wait by 6:30 which fluctuated between 10-30 mins until 9pm. Had a 9 top walk in at 5:15 and ask for the party room. I said they could be seated there as long as their party was complete by 5:30 or otherwise we'd have to seat them in the back B's. They were understanding. The 7:00 reso ended up being my boyfriend's old bandmate Greg and other friends in the music industry. He's part of the Grammy Award winning Latin band Grupo Fantasma. Jeremy ended up joining them last minute. I opted to comp a Smokin' Sashimi and a Sashimi Sampler instead of giving them a FNF (their bill was over $250).
Sushi bar was a little backed up at the peak of service but nothing over 20 mins really. Had a 30 minute Camembert dessert from the kitchen being backed up but the customers didn't notice or have issue.
A bunch of tables redeemed Promo Bucks. One was a DNL from lunch the other day, a couple with Dusten's signature, etc.
Cut Lindsey at 8:30, Krystin at 8:45, Jason at 9, Mandy at 9:15, and Stephanie at 9:40.
Specials:
Tsubu-Gai 3
Snow Crab 8
Smokin Sashimi 6
Salmon Collar 1
3 Staff members that stood out (why/how): Jason Clarke did a great job upselling cocktails, even though the wait was never very long.
For 12 days of Christmas, I was looking for a server who not only had a continuous positive attitude throughout the night but spread their attitude and helpfulness to the other staff members. I chose Krystin.
...Mandy was a close second until I caught her complaining twice about not wanting any more tables. Oh Mandy.
Any VIP's in? Greg Gonzalez of Grupo Fantasma/Brownout, Jeremy
Comps& Void Detail:
Manager Gift of Smokin Sashimi and Sashimi Sampler for party room reso
Void Soft Serve. 86'd
FNF Stephanie's friend
$60 promo Kome bucks
R&M needs:
86'd items/ need more: Soft serve mix, Toro, Suzuki, Mirugai
Tuesday AM 12.15.15
Written By: Elizabeth
LY Lunch Sales: $2010
Projected Sales : $2216
TY Lunch Sales: $1981 (the year I was born...sorry, my birthday is coming up on Saturday, I'm just a little excited)
+/- : -1% LY and -$235 PS :(
Lunch Covers: 120
Avg PPA: $16.51
Previous Days Labor: 15.48%
Previous Days Comps: 4.81%
Controllable Comps: 7.37% due to the hair in dynamite roll, over salted Hamachi Collar, and a DNL for the Katsuo.
Weather: Overcast but mid 60s
Who worked: Kate, Grace, Lindsey, Johnny CL. Junko Host, Kaori FR< Taylor SA
Flow of Business, Cuts and Ticket Times:
Typical Tuesday. Slowly picked up and got our noon time pop. No long tickets, Andrew was working ni-ban so we didn't run into any long tickets from the sushi bar, then again it wasn't as busy as it was yesterday either. But still a good pace to the day. Everyone seemed to be firing on all cylinders. We never went on a wait but we were consistently turning over tables. I cut Lindsey at 1pm and we went 2 on at 1:25. Mellow day.
On a side note: If anyone calls from Federal Safety supplies telling you that we NEED a first aid kit and they will send it to us for free, it is a SCAM. We don't need it and it's not free. Please refuse the offer.
3 Staff members that stood out (why/how):
-I really enjoy working lunch shifts with Johnny. We communicate about cuts and he always tells me when he is ready to take on more tables- its nice to see the initiative from him. I awarded him the present today
-Kaori has seemed a little scatter brained lately. Today she had a ramen and a kara age on a tray, ran it to the service station, forgot where she was going, couldn't find the ticket. It was sitting at the sushi bar (I think she was also running a maguro zuke don bowl up there too).
Any VIP's in?
Cody (cheer up charlies guy)
Eye Dr. Couple
Comps& Void Detail:
Guest changed mind. Ordered and pointed to a katsudon, mean tonkotsu.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2010
Projected Sales : $2216
TY Lunch Sales: $1981 (the year I was born...sorry, my birthday is coming up on Saturday, I'm just a little excited)
+/- : -1% LY and -$235 PS :(
Lunch Covers: 120
Avg PPA: $16.51
Previous Days Labor: 15.48%
Previous Days Comps: 4.81%
Controllable Comps: 7.37% due to the hair in dynamite roll, over salted Hamachi Collar, and a DNL for the Katsuo.
Weather: Overcast but mid 60s
Who worked: Kate, Grace, Lindsey, Johnny CL. Junko Host, Kaori FR< Taylor SA
Flow of Business, Cuts and Ticket Times:
Typical Tuesday. Slowly picked up and got our noon time pop. No long tickets, Andrew was working ni-ban so we didn't run into any long tickets from the sushi bar, then again it wasn't as busy as it was yesterday either. But still a good pace to the day. Everyone seemed to be firing on all cylinders. We never went on a wait but we were consistently turning over tables. I cut Lindsey at 1pm and we went 2 on at 1:25. Mellow day.
On a side note: If anyone calls from Federal Safety supplies telling you that we NEED a first aid kit and they will send it to us for free, it is a SCAM. We don't need it and it's not free. Please refuse the offer.
3 Staff members that stood out (why/how):
-I really enjoy working lunch shifts with Johnny. We communicate about cuts and he always tells me when he is ready to take on more tables- its nice to see the initiative from him. I awarded him the present today
-Kaori has seemed a little scatter brained lately. Today she had a ramen and a kara age on a tray, ran it to the service station, forgot where she was going, couldn't find the ticket. It was sitting at the sushi bar (I think she was also running a maguro zuke don bowl up there too).
Any VIP's in?
Cody (cheer up charlies guy)
Eye Dr. Couple
Comps& Void Detail:
Guest changed mind. Ordered and pointed to a katsudon, mean tonkotsu.
R&M needs:
86'd items/ need more:
Monday, December 14, 2015
Monday 12.14.15
Written By: Elizabeth
LY Lunch Sales:$1923
Projected Sales : $2121
TY Lunch Sales: $2413
+/- : +25% LY and +$292 PS
Lunch Covers: 130
Avg PPA: $18.15
LY Dinner Sales: $4271
Projected Sales : $4590
TY Dinner Sales: $4628
+/- : +8% LY and +$38 PS
Dinner Covers: 173
Avg PPA: $26.75
Previous Days Labor: 16%
Previous Days Comps: 4%
Controllable Comps: 5.21%
Weather: Sunny and in the 60s.
Special events?:
Who worked: Clair, Mandy, Grace, Johnny CL. Junko Host, Taylor SA, Hiroe FR
Dinner: Mandy, Kate, Clair, Ruthy, Jason CL. Kelly/Miriam Host, Hiroe FR< Kaori SA
Flow of Business, Cuts and Ticket Times:
Lunch was busy, as expected. We went on a wait at noon and got off the wait around 1:30. Had people coming in right at close too. The kitchen did great, having that 3rd man on was a huge help that ensured there were no long ticket times. Unfortunately I can't say the same for sushi bar. Having Kenny on ni-ban and Lee on san-ban (both very new) meant that all rolls took 30 minutes. All during lunch service, there was no exception. I told the servers to convey this to their tables and they did, which minimized comps, but B3 had their soups and were waiting on one roll for the third person and they refused to eat until she got her roll. I got it out and lo, there was a hair on it. So I had to take it back, get it re made and obviously comp it. It was a little frustrating because she had waited 25 minutes for this one roll and then to receive it with a hair. I would be annoyed if I were the guest.
In any case, we were crazy busy for lunch and I never made any cuts until about 1:45.
I don't want to step on any toes here, regarding schedules that aren't mine, but is there any way we can put the new people with veterans so we don't run into this problem? Lunches are going to be busy until after the New Year, and having two new people on the line really puts a huge stress on everyone I think. That's just my two cents. Take it or leave it.
The 5pm catering order called at 3:30 to ask if she could pick it up then. Kazu didn't have it ready yet, so she asked if she could pick it up at 4:30, Kazu said yes. Then 4:30 rolled around and I asked if the catering trays were ready. Kalynn said it was 5pm pick up. Kazu never relayed the information to her, and she didn't have the trays ready. Luckily the lady got here around 4:40 and Kalynn had just finished up the trays.
Drew has requested that going forward, if a server orders an uni box to bring the masu box to the sushi bar. I will add that to the shift notes.
Dinner started off slow, but picked up around 6:30 when everyone came in- had a walk in 10 top, and a bunch of two tops. We got up to a 45-1hr wait pretty fast. It was Kelly and Miriam on the host stand and it took them a minute to get their stride, but once they did they worked well together. Miriam was great on the ipad, and Kelly got drink orders and sat tables. Good team work. It was also Ruthys first night on the floor, solo and she did great! Only had to void one Camembert because she put it on a delay for 5 hours. No major issues with ticket times until the very end of the night when a sake kasu took almost 30 minutes. Not sure why that occurred when there weren't many tickets on the line. The table kinda understood. The girl was nice but the guy was kind of cold and hard to read. I didn't comp anything. I did have to comp a katsuo to DNL because the woman said that it didn't taste as fresh as when she has it at Mushashino. She was an odd lady in general. Otherwise, just a really busy night. Slowed down around 9pm, cut Mandy and Kate, went 2 on at 9:15.
Specials:
Salmon Collar 2
Hamachi Collar 2
Sake Toro Aburi style 2
3 Staff members that stood out (why/how):
-Ruthy for the above, same for Miriam and Kelly
-Awarded Clair the PM present for her positive attitude as of late. Even Saturday night when she got that bad table she knew was going to tip her poorly, in the end she brushed it off. She even said to me tonight, "I didn't get it Saturday because of how I acted when those people came in didn't I?" I told her yeah, she was going to until that happened. So it was kind of good for her to recognize that.
-
Any VIP's in?
Comps& Void Detail:
some SIN discounts
Emp day off for: Samara, a Sa-ten Employee
DNL for Katsuo mentioned above
Kitchen Error for the hair on the sushi roll
Promo Kome Bucks given to a guest from Sayo
Recovery for a diet coke from the hair incident.
R&M needs:
One of the heaters is totally busted. The ignition button is popping out and the whole front plate is unstable- can we get another of the same kind? Those work really well...until they break.
The mold in the dishpit is disgusting. Can we please get that taken care of soon?
86'd items/ need more:
We still need more togarashi shakers.
LY Lunch Sales:$1923
Projected Sales : $2121
TY Lunch Sales: $2413
+/- : +25% LY and +$292 PS
Lunch Covers: 130
Avg PPA: $18.15
LY Dinner Sales: $4271
Projected Sales : $4590
TY Dinner Sales: $4628
+/- : +8% LY and +$38 PS
Dinner Covers: 173
Avg PPA: $26.75
Previous Days Labor: 16%
Previous Days Comps: 4%
Controllable Comps: 5.21%
Weather: Sunny and in the 60s.
Special events?:
Who worked: Clair, Mandy, Grace, Johnny CL. Junko Host, Taylor SA, Hiroe FR
Dinner: Mandy, Kate, Clair, Ruthy, Jason CL. Kelly/Miriam Host, Hiroe FR< Kaori SA
Flow of Business, Cuts and Ticket Times:
Lunch was busy, as expected. We went on a wait at noon and got off the wait around 1:30. Had people coming in right at close too. The kitchen did great, having that 3rd man on was a huge help that ensured there were no long ticket times. Unfortunately I can't say the same for sushi bar. Having Kenny on ni-ban and Lee on san-ban (both very new) meant that all rolls took 30 minutes. All during lunch service, there was no exception. I told the servers to convey this to their tables and they did, which minimized comps, but B3 had their soups and were waiting on one roll for the third person and they refused to eat until she got her roll. I got it out and lo, there was a hair on it. So I had to take it back, get it re made and obviously comp it. It was a little frustrating because she had waited 25 minutes for this one roll and then to receive it with a hair. I would be annoyed if I were the guest.
In any case, we were crazy busy for lunch and I never made any cuts until about 1:45.
I don't want to step on any toes here, regarding schedules that aren't mine, but is there any way we can put the new people with veterans so we don't run into this problem? Lunches are going to be busy until after the New Year, and having two new people on the line really puts a huge stress on everyone I think. That's just my two cents. Take it or leave it.
The 5pm catering order called at 3:30 to ask if she could pick it up then. Kazu didn't have it ready yet, so she asked if she could pick it up at 4:30, Kazu said yes. Then 4:30 rolled around and I asked if the catering trays were ready. Kalynn said it was 5pm pick up. Kazu never relayed the information to her, and she didn't have the trays ready. Luckily the lady got here around 4:40 and Kalynn had just finished up the trays.
Drew has requested that going forward, if a server orders an uni box to bring the masu box to the sushi bar. I will add that to the shift notes.
Dinner started off slow, but picked up around 6:30 when everyone came in- had a walk in 10 top, and a bunch of two tops. We got up to a 45-1hr wait pretty fast. It was Kelly and Miriam on the host stand and it took them a minute to get their stride, but once they did they worked well together. Miriam was great on the ipad, and Kelly got drink orders and sat tables. Good team work. It was also Ruthys first night on the floor, solo and she did great! Only had to void one Camembert because she put it on a delay for 5 hours. No major issues with ticket times until the very end of the night when a sake kasu took almost 30 minutes. Not sure why that occurred when there weren't many tickets on the line. The table kinda understood. The girl was nice but the guy was kind of cold and hard to read. I didn't comp anything. I did have to comp a katsuo to DNL because the woman said that it didn't taste as fresh as when she has it at Mushashino. She was an odd lady in general. Otherwise, just a really busy night. Slowed down around 9pm, cut Mandy and Kate, went 2 on at 9:15.
Specials:
Salmon Collar 2
Hamachi Collar 2
Sake Toro Aburi style 2
3 Staff members that stood out (why/how):
-Ruthy for the above, same for Miriam and Kelly
-Awarded Clair the PM present for her positive attitude as of late. Even Saturday night when she got that bad table she knew was going to tip her poorly, in the end she brushed it off. She even said to me tonight, "I didn't get it Saturday because of how I acted when those people came in didn't I?" I told her yeah, she was going to until that happened. So it was kind of good for her to recognize that.
-
Any VIP's in?
Comps& Void Detail:
some SIN discounts
Emp day off for: Samara, a Sa-ten Employee
DNL for Katsuo mentioned above
Kitchen Error for the hair on the sushi roll
Promo Kome Bucks given to a guest from Sayo
Recovery for a diet coke from the hair incident.
R&M needs:
One of the heaters is totally busted. The ignition button is popping out and the whole front plate is unstable- can we get another of the same kind? Those work really well...until they break.
The mold in the dishpit is disgusting. Can we please get that taken care of soon?
86'd items/ need more:
We still need more togarashi shakers.
Sunday, December 13, 2015
Sunday 12/13/15
Written By: Dusten
LY Lunch Sales:2109
Projected Sales :2450
TY Lunch Sales: 2916
+/- : 38% increase from LY and 466 over PS
Lunch Covers:163
Avg PPA: 17.89
LY Dinner Sales: 3872
Projected Sales : 4455
TY Dinner Sales: 5177
+/- : 34% over LY and 722 over PS
Dinner Covers: 183
Avg PPA: 28.29
Previous Days Labor: 13%
Previous Days Comps: 3%
Controllable Comps: 16.83%
Weather: Cool and cloudy with drizzle for lunch. cleared up towards the evening.
Special events?:
Who worked: Lunch: Sayo, Stephanie, Grace, Camacho CL, Jason FR, Ruthy H
Dinner: Sayo, Stephanie, Leary, Mandy Clair CL, Ruthy and Mariam H, Jason SA and Hiroe FR
Flow of Business, Cuts and Ticket Times: Lunch was lively. No SA so I stayed on the floor to help out. Didn't get to visit with anyone but also didn't recognize anyone. Ticket times were good. No complaints from customers. Cut Steph at 2pm and Sayo at 2:30pm.
Dinner: We had a crowd from the start. Full after 30 minutes of opening and stayed on wait until after 9pm. Had some tables camp for a good while. Leary had a table sit for over 3 hours. Everyone was busy, sushi bar and kitchen. People definitely seem to be ordering more hot food these days. AGain, no significant issues with ticket times. Cut Steph at 8:30pm, Mandy at 8:30pm, Leary at 9:15 and left Sayo and Clair to shut it down.
Specials: 5 salmon collar, 3 hamachi collar, 1 sunomono special
3 Staff members that stood out (why/how): Today for the 12 days I chose Kazu for lunch and Basilio for dinner. Not that they did anything out of the ordinarly for them, but their performance on the job is almost always exemplary. I was glad to have to opportunity to recognize them for their efforts and let them know they were appreciated.
Mariam is getting bolder with her irrasaimase's as well as a bit chummier with the staff. Good to see her feeling more comfortable.
Any VIP's in? Not too many familiar faces for lunch... no wait, I take that back. Moto came in last minute for lunch. Dinner brought us the Drakos, Abel and Janine with some friends, Andrew with Tyler and family. The lady who always buys beers for the sushi bar before she leaves. There were several other familiar faces I just can't put names to. Kaori's boss at her jewelry internship.
Comps& Void Detail: Voided an edamame catering try- my finger slipped. wishing well glass- guest bought a bottle instead. salmon nigiri- double ring. 1 sencha- cant unsplit an item. spicy miso ramen- accidental void- re-rang as 'don't make.' Ruthy redeemed her training meal from a few days ago. Had a few poeple with kome bucks $40 total maybe? And we sent Abel some Takoyaki and a bitches brew roll. Ika-yaki comped to DNL. They barely touched it.
Daniel went to the store to get chicken wings for dinner service. $35 to him. The reciept is in front of the computer monitor.
R&M needs:
86'd items/ need more: iidako, geoduck, coffee, togarashi, iced green tea, green tea ice cream, toro, yakiniku, shiso, fresh wasabi, clamshell boxes
LY Lunch Sales:2109
Projected Sales :2450
TY Lunch Sales: 2916
+/- : 38% increase from LY and 466 over PS
Lunch Covers:163
Avg PPA: 17.89
LY Dinner Sales: 3872
Projected Sales : 4455
TY Dinner Sales: 5177
+/- : 34% over LY and 722 over PS
Dinner Covers: 183
Avg PPA: 28.29
Previous Days Labor: 13%
Previous Days Comps: 3%
Controllable Comps: 16.83%
Weather: Cool and cloudy with drizzle for lunch. cleared up towards the evening.
Special events?:
Who worked: Lunch: Sayo, Stephanie, Grace, Camacho CL, Jason FR, Ruthy H
Dinner: Sayo, Stephanie, Leary, Mandy Clair CL, Ruthy and Mariam H, Jason SA and Hiroe FR
Flow of Business, Cuts and Ticket Times: Lunch was lively. No SA so I stayed on the floor to help out. Didn't get to visit with anyone but also didn't recognize anyone. Ticket times were good. No complaints from customers. Cut Steph at 2pm and Sayo at 2:30pm.
Dinner: We had a crowd from the start. Full after 30 minutes of opening and stayed on wait until after 9pm. Had some tables camp for a good while. Leary had a table sit for over 3 hours. Everyone was busy, sushi bar and kitchen. People definitely seem to be ordering more hot food these days. AGain, no significant issues with ticket times. Cut Steph at 8:30pm, Mandy at 8:30pm, Leary at 9:15 and left Sayo and Clair to shut it down.
Specials: 5 salmon collar, 3 hamachi collar, 1 sunomono special
3 Staff members that stood out (why/how): Today for the 12 days I chose Kazu for lunch and Basilio for dinner. Not that they did anything out of the ordinarly for them, but their performance on the job is almost always exemplary. I was glad to have to opportunity to recognize them for their efforts and let them know they were appreciated.
Mariam is getting bolder with her irrasaimase's as well as a bit chummier with the staff. Good to see her feeling more comfortable.
Any VIP's in? Not too many familiar faces for lunch... no wait, I take that back. Moto came in last minute for lunch. Dinner brought us the Drakos, Abel and Janine with some friends, Andrew with Tyler and family. The lady who always buys beers for the sushi bar before she leaves. There were several other familiar faces I just can't put names to. Kaori's boss at her jewelry internship.
Comps& Void Detail: Voided an edamame catering try- my finger slipped. wishing well glass- guest bought a bottle instead. salmon nigiri- double ring. 1 sencha- cant unsplit an item. spicy miso ramen- accidental void- re-rang as 'don't make.' Ruthy redeemed her training meal from a few days ago. Had a few poeple with kome bucks $40 total maybe? And we sent Abel some Takoyaki and a bitches brew roll. Ika-yaki comped to DNL. They barely touched it.
Daniel went to the store to get chicken wings for dinner service. $35 to him. The reciept is in front of the computer monitor.
R&M needs:
86'd items/ need more: iidako, geoduck, coffee, togarashi, iced green tea, green tea ice cream, toro, yakiniku, shiso, fresh wasabi, clamshell boxes
Saturday, December 12, 2015
Saturday 12.12.15
Written By: Elizabeth
LY Lunch Sales: $2147
Projected Sales : $2720
TY Lunch Sales: $2865
+/- : +33% LY and +$145 PS
Lunch Covers: 173
Avg PPA: $16.56
LY Dinner Sales: $7271
Projected Sales : $7502
TY Dinner Sales: $7011
+/- : -4% LY and -$491 PS :(
Dinner Covers: 250
Avg PPA: $28.04
Previous Days Labor: 13%
Previous Days Comps: 4%
Controllable Comps: 13.11%
Weather: Overcast and drizzly
Special events?: Nutcracker
Who worked: Lindsey, Mandy, Sophia, Johnny CL. Ruthy Host, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times: (sorry if these notes seem disjointed. I was writing them as the day went on, and I got more and more tired as it got past 9pm)
Started the shift off with a really positive pre-shift, talking about the 12 Days of Christmas Contest and getting everyone in a positive frame of mind.
Lunch was busy, but didn't feel hectic or too crazy. We went on a wait around 12:30 and got off the wait at 1:30, tables coming in and out steadily until 2. Cut Mandy then, and went 2 on by 2:15 and jut Johnny at 2:45. Ticket times were good for the most part, had a few 25 minute tickets towards the end of the shift when it started slowing down, then had a 30 minute Tonkotsu Ramen for A5- I had seen the ticket up on the line when I was back there to run the Midnight sun, and it was 2 tickets down. I didn't think much of it until Sophia came to me at 3:00 telling me that the tonkotsu still hadn't gone out yet. It was at 30 minutes! When I went back to get the ramen, I asked why it was taking so long and Hector told me he had to cook the noodles from frozen. We just talked about this yesterday at the manager meeting. I hate to get back there and be a hard ass about it, but after I ran the tonkotsu I went back to the kitchen and gave a very stern talk to all of them- Daniel and Matt can attest. Once again, I'm sorry for being so harsh, but this can't keep happening.
There were 7 tea pots that were missing their baskets this morning. We all looked everywhere and couldn't find them. Basilio came in at 3:45 and found them all. Don't know where they were still. we've noticed some things being put away in strange places. Like Wine chillers being put on the window sill in the kitchen, so if you see a dishwasher putting something in a place it doesn't go, please tell them.
Dinner service started off strong! Went on a wait by 5:35. Unfortunately we were out of rice until 5:50 because it wasn't finished cooking. Wish we could have foreseen that a little earlier. Stayed on a strong wait- at one point we had 16 two tops waiting and 5 four tops. The quote time reached 45-1hr though, we quoted two parties 1:15 but they only ended up waiting 40 minutes. Around 7pm we were hitting 40 minutes for rolls from the sushi bar. Can Ichi-ban step in and help when things get to that point. Toshi-san definitely helped by cutting the rolls, but I think everyone, both Sushi bar and BOH could improve on checking their ticket times. BOH is a little easier for a manager to look at but more times than not, at the sushi bar, we don't know until it's too late. Anyone have a good way to help the MOD with knowing what sushi bar ticket times are before it's too late? I'm open to ideas for sure.
Right around 8:30 it started dying down hard. I cut Sayo and Camacho at 9pm, as it continued to slow. Cut Cindy at 9:15 from the host stand and let Miriam run solo until close. Had several 4-5 tops walk in- an unusual after 9pm crowd tonight. Not the usual clientele we have after 9:30. A bit on the, let's say, cheaper side. I'm not really sure how else to describe it without sounding like a terrible person. Clair's attitude took a dip for a moment (which took her out of the running for tonight) but later she perked back up.
However, the table that got her down was a table with two regulars. They usually come in on the weekend nights, I think, late night, like within an hour of close. I guess last time they were in (mid-week?) Camacho was their server and at last call he forgot to put their tori-teba and kara age in. They looked pretty upset to Camacho gave them two $15 Kome bucks, since they come in frequently. In any case, the guy comes up to me and asks if he can use it tonight, but wasn't sure if they have them with them or not because they weren't expecting on coming in. He said would he be able to "redeem" one tonight, and then just bring it in the next time. I said that was fine once I confirmed with Camacho what had happened. Camacho confirmed, so I told them I would honor one of the Kome bucks. In the end, their bill was $80 and they left Clair $5. Clair said the last time they were in they left her $5 too. And that no matter what their tab is, they always leave $5. The first time Clair waited on them she said that they asked for change for a $100, and then didn't even leave enough to cover the check. Not really sure what to do in this case. I told Clair not to tip out on it, but that's about as much as we could do. Just sucks that she ends up getting them more than anyone else.
Specials:
Sea Snail 16
Snow Crab 10
(no printed specials tonight, just verbals)
3 Staff members that stood out (why/how):
AM: Lindsey arrived to her shift in a positive mood and maintained it through the shift- she's always been very positive and upbeat as of lately and whenever I ask for something, she always does it. So she received the first gift of the 12 days! yeay Lindsey
PM: Kaylynn got her ass handed to her at zero-ban tonight and was pumping out nigiri pieces. I felt that she deserved to be recognized for her hard work tonight and thus chose her for the 12 days of Christmas Contest.
Any VIP's in?
Old John- his card got declined and I told Mandy that instead of telling him that, tell him I bought his Bento as a CHristmas Gift. Well, she did...but she also told him his card was declined so he thought I was doing it because I thought he didn't have any money. He told me that as he was leaving and said "I have cash or another credit card" and I had to backpedal a little. I was a little annoyed with her for not quite understanding why I didn't want her to tell him about his card being declined. She said "well I didn't want him to use it somewhere else and it get declined there". I understand what she is saying but it completely defeated the purpose of gifting him his lunch today. This isn't the first time I've had to explain things to Mandy like that before. just a different way of thinking I guess.
The couple that always orders negi-toro hand rolls for lunch, and a bunch of nigiri. I forget their names
Amanda, a girl I worked with back in the day at Reds
Caroline, old old Host.
Comps& Void Detail:
Voided a few items for Sophia that she was misringing- she had a lot today.
FNF $6 for Caroline (took care of her extra aji tama and her edamame)
$15 Holiday kome bucks redeemed
Bought 2 glasses of snow maiden for the regular couple with the negi toro since we were out of toro.
Kitchen error- A3 found a small black hair in the Kome Salad.
R&M needs:
The ginger buckets are now moved. 4 buckets don't actually fit very well on the rack, and that was found out tonight. There were 3 buckets on the rack, one tipped over and spilled ginger and ginger juice all over the service station. It was a mess. So I moved the oshiburi basket to the shelf thing, moved the linens around, and moved the ginger buckets next the trash can on the smaller shelf. We can still only keep a max of 4 buckets there, however, simply due to space. This restaurant isn't getting any bigger.
Also, B6 needs a new table base, it's constantly wobby and it's because inside of the base, the screw is stripped from being moved around. Not sure if I need to order a new one if if Kayo and Take have spare ones?
86'd items/ need more:
Gummy mochi for parfait
LY Lunch Sales: $2147
Projected Sales : $2720
TY Lunch Sales: $2865
+/- : +33% LY and +$145 PS
Lunch Covers: 173
Avg PPA: $16.56
LY Dinner Sales: $7271
Projected Sales : $7502
TY Dinner Sales: $7011
+/- : -4% LY and -$491 PS :(
Dinner Covers: 250
Avg PPA: $28.04
Previous Days Labor: 13%
Previous Days Comps: 4%
Controllable Comps: 13.11%
Weather: Overcast and drizzly
Special events?: Nutcracker
Who worked: Lindsey, Mandy, Sophia, Johnny CL. Ruthy Host, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times: (sorry if these notes seem disjointed. I was writing them as the day went on, and I got more and more tired as it got past 9pm)
Started the shift off with a really positive pre-shift, talking about the 12 Days of Christmas Contest and getting everyone in a positive frame of mind.
Lunch was busy, but didn't feel hectic or too crazy. We went on a wait around 12:30 and got off the wait at 1:30, tables coming in and out steadily until 2. Cut Mandy then, and went 2 on by 2:15 and jut Johnny at 2:45. Ticket times were good for the most part, had a few 25 minute tickets towards the end of the shift when it started slowing down, then had a 30 minute Tonkotsu Ramen for A5- I had seen the ticket up on the line when I was back there to run the Midnight sun, and it was 2 tickets down. I didn't think much of it until Sophia came to me at 3:00 telling me that the tonkotsu still hadn't gone out yet. It was at 30 minutes! When I went back to get the ramen, I asked why it was taking so long and Hector told me he had to cook the noodles from frozen. We just talked about this yesterday at the manager meeting. I hate to get back there and be a hard ass about it, but after I ran the tonkotsu I went back to the kitchen and gave a very stern talk to all of them- Daniel and Matt can attest. Once again, I'm sorry for being so harsh, but this can't keep happening.
There were 7 tea pots that were missing their baskets this morning. We all looked everywhere and couldn't find them. Basilio came in at 3:45 and found them all. Don't know where they were still. we've noticed some things being put away in strange places. Like Wine chillers being put on the window sill in the kitchen, so if you see a dishwasher putting something in a place it doesn't go, please tell them.
Dinner service started off strong! Went on a wait by 5:35. Unfortunately we were out of rice until 5:50 because it wasn't finished cooking. Wish we could have foreseen that a little earlier. Stayed on a strong wait- at one point we had 16 two tops waiting and 5 four tops. The quote time reached 45-1hr though, we quoted two parties 1:15 but they only ended up waiting 40 minutes. Around 7pm we were hitting 40 minutes for rolls from the sushi bar. Can Ichi-ban step in and help when things get to that point. Toshi-san definitely helped by cutting the rolls, but I think everyone, both Sushi bar and BOH could improve on checking their ticket times. BOH is a little easier for a manager to look at but more times than not, at the sushi bar, we don't know until it's too late. Anyone have a good way to help the MOD with knowing what sushi bar ticket times are before it's too late? I'm open to ideas for sure.
Right around 8:30 it started dying down hard. I cut Sayo and Camacho at 9pm, as it continued to slow. Cut Cindy at 9:15 from the host stand and let Miriam run solo until close. Had several 4-5 tops walk in- an unusual after 9pm crowd tonight. Not the usual clientele we have after 9:30. A bit on the, let's say, cheaper side. I'm not really sure how else to describe it without sounding like a terrible person. Clair's attitude took a dip for a moment (which took her out of the running for tonight) but later she perked back up.
However, the table that got her down was a table with two regulars. They usually come in on the weekend nights, I think, late night, like within an hour of close. I guess last time they were in (mid-week?) Camacho was their server and at last call he forgot to put their tori-teba and kara age in. They looked pretty upset to Camacho gave them two $15 Kome bucks, since they come in frequently. In any case, the guy comes up to me and asks if he can use it tonight, but wasn't sure if they have them with them or not because they weren't expecting on coming in. He said would he be able to "redeem" one tonight, and then just bring it in the next time. I said that was fine once I confirmed with Camacho what had happened. Camacho confirmed, so I told them I would honor one of the Kome bucks. In the end, their bill was $80 and they left Clair $5. Clair said the last time they were in they left her $5 too. And that no matter what their tab is, they always leave $5. The first time Clair waited on them she said that they asked for change for a $100, and then didn't even leave enough to cover the check. Not really sure what to do in this case. I told Clair not to tip out on it, but that's about as much as we could do. Just sucks that she ends up getting them more than anyone else.
Specials:
Sea Snail 16
Snow Crab 10
(no printed specials tonight, just verbals)
3 Staff members that stood out (why/how):
AM: Lindsey arrived to her shift in a positive mood and maintained it through the shift- she's always been very positive and upbeat as of lately and whenever I ask for something, she always does it. So she received the first gift of the 12 days! yeay Lindsey
PM: Kaylynn got her ass handed to her at zero-ban tonight and was pumping out nigiri pieces. I felt that she deserved to be recognized for her hard work tonight and thus chose her for the 12 days of Christmas Contest.
Any VIP's in?
Old John- his card got declined and I told Mandy that instead of telling him that, tell him I bought his Bento as a CHristmas Gift. Well, she did...but she also told him his card was declined so he thought I was doing it because I thought he didn't have any money. He told me that as he was leaving and said "I have cash or another credit card" and I had to backpedal a little. I was a little annoyed with her for not quite understanding why I didn't want her to tell him about his card being declined. She said "well I didn't want him to use it somewhere else and it get declined there". I understand what she is saying but it completely defeated the purpose of gifting him his lunch today. This isn't the first time I've had to explain things to Mandy like that before. just a different way of thinking I guess.
The couple that always orders negi-toro hand rolls for lunch, and a bunch of nigiri. I forget their names
Amanda, a girl I worked with back in the day at Reds
Caroline, old old Host.
Comps& Void Detail:
Voided a few items for Sophia that she was misringing- she had a lot today.
FNF $6 for Caroline (took care of her extra aji tama and her edamame)
$15 Holiday kome bucks redeemed
Bought 2 glasses of snow maiden for the regular couple with the negi toro since we were out of toro.
Kitchen error- A3 found a small black hair in the Kome Salad.
R&M needs:
The ginger buckets are now moved. 4 buckets don't actually fit very well on the rack, and that was found out tonight. There were 3 buckets on the rack, one tipped over and spilled ginger and ginger juice all over the service station. It was a mess. So I moved the oshiburi basket to the shelf thing, moved the linens around, and moved the ginger buckets next the trash can on the smaller shelf. We can still only keep a max of 4 buckets there, however, simply due to space. This restaurant isn't getting any bigger.
Also, B6 needs a new table base, it's constantly wobby and it's because inside of the base, the screw is stripped from being moved around. Not sure if I need to order a new one if if Kayo and Take have spare ones?
86'd items/ need more:
Gummy mochi for parfait
Friday 12.11.15
Written By: Elizabeth
LY Lunch Sales: $2665
Projected Sales : $2600
TY Lunch Sales: $2475
+/- : -7% LY and -$125 PS
Lunch Covers: 143
Avg PPA: $17.31
LY Dinner Sales: $6275
Projected Sales : $6785
TY Dinner Sales: $$6462
+/- : +3% LY and -$323 PS
Dinner Covers: 206
Avg PPA: $31.37 HIGH!!
Previous Days Labor: 17%
Previous Days Comps: 4%
Controllable Comps: 21.37%- that really hurts. the majority of that was from lunch long tickets.
Weather: Sunny 80s
Special events?: First weekend for Trail of Lights
Who worked: AM: Sayo, Grace, Mandy, Clair CL. Jason FR< Taylor SA, Cindy Host
Dinner" Camacho, Johnny, Lindsey, Sophia, Dusten CL. Cindy Host/Miriam Host, Ruthy CT, Leary!! SA, Jason FR
Flow of Business, Cuts and Ticket Times:
Another busy lunch shift. Started around 11:30, filled up by noon and went on a wait. Wait time on average was about 15-20 minuets. Had a lot of Hangry people that just couldn't bear to wait. Also had some hangry people at tables that were getting impatient with everything. The ladies did a good job of letting it roll off their shoulders, but it was definitely another tough shift. Didn't make any cuts until about 1:30- Clair and Sayo both got several more tables after that.
We were already in our manager meeting by the time Clair finished up, but left a few things undone- the soup station wasn't broken down and there were a few soy sauce containers that weren't filled. So whoever closes with her next be sure to thoroughly check her out. I will do the same.
Also, another thing worth note: Around noon I saw two pieces of cake with two spoons sitting on the rack in dry storage. I tried to find out who put them there, looks like they were set out for the dishwashers? I asked Jason Clarke about it and he said he thinks they were left over from last night. I don't know who put them there, but I've been making a great effort to make sure the FOH staff doesn't put any food or beverages in Dry storage. So whoever did it, please make the same effort for BOH folks as well. It's not good to have double standards. Also, I caught Dusten eating in dry storage at the end of the dinner shift...DUSTEN! Set the example, not the rule! I went into the office twice today for my cheese stick break.
Dinner service was the polar opposite! I was anticipating a rush to get started but it took us until nearly 7pm to even go on a wait. And the wait maintained to be about 20-30 minutes for the first hour. By 8pm the wait got up to 35-45 minutes, but no one waited longer than that. It was a LOT of Two tops tonight. The 5pm reso cancelled. The 7pm reso was only 3, but they WOULD be 7 eventually- I spoke with the girl and she was so upset that all of her friends were running late. She asked if they could just sit in the dining room because she didn't think they would be out in time for the 9pm reso. Finally, someone considerate and understanding. She was super sweet, and because of that I sat them incomplete....also because I didn't have their entire 7 top ready. I had A6 open but was waiting for A2 to finish up. Since she was still incomplete I told her they could sit and we would complete the table as soon as A2 got up. The rest of her party got here about 4-5 minutes before A2 got up, but didn't mind waiting. They were super nice. The 9pm party showed early and got the party room.Camacho was happy to take care of them. We went off the wait around 10pm, cut Camacho and Johnny, went 2 on at 10:30, one last table came in at 10:50.
Johnny got two really terrible tips. One was from the A2 that we were waitng for to get up: $2 on $36 check. And the other was from A5, two girls that ordered a bottle of wine. Split tabs: One check was $20 with Zero tip, the other was $36 with a $4 tip. I told him he didn't have to tip out on either of those checks. He stayed positive though.
There was some confusion on the edamame puree. Someone said that on Tuesday Take changed the recipe for it to be more of a sweet miso, but then today it went back to the "normal" edamame puree. Can someone clarify. The FOH staff along with myself were confused, can anyone clarify?
I put a flyer up about the "12 days of Christmas" and I think the staff is excited about it. Johnny said that he will see me tomorrow with a good attitude so he doesn't "end up on the naughty list"
Specials:
Salmon Collar 4
Hamachi Collar 4
Whelk 11
Snow Crab Nigiri:18
3 Staff members that stood out (why/how):
-Grace struggled to fill waters today-
-Lindsey told me that B5 told her that tonight was the best service they have ever gotten- Lindsey was their server. She was so excited to tell me and had a smile ear to ear. I feel like her attitude has been a lot better lately too.
-Cindy and Miriam worked well at the host stand together tonight. Cindy really took charge over the ipad. I'd like to see more movement from Miriam but it will come in time
-Leary, super star busser tonight ;) I think the staff really enjoyed having him on the floor.
Any VIP's in?
Lunch:
Rob (sushi bar regular)
Lauren (messy haired hipster girl)
Cole (cheers up)
Tomlinsons
Dorsey (Haus Bar)
My mom and little brother :)
Dinner:
Eric & Vivian
David & Ransom
Kenny!
Comps& Void Detail:
lunch: FNF for those mentioned above- not all but a few here and there
Guest Changed mind: Girl checked off the Unagi Box and Salmon box on the sushi card, but she mean the una ju. :/
Yelp Softserves
2 redeemed $15 Regular Kome Bucks: A3 from Yellowjacket, B8 from I forget :-/
Camacho misrang a veggie tempura
Bday Dessert
R&M needs:
86'd items/ need more:
TOGARASHI in bottles. People have been stealing them off the tables lately. :(
Can someone order more please?
LY Lunch Sales: $2665
Projected Sales : $2600
TY Lunch Sales: $2475
+/- : -7% LY and -$125 PS
Lunch Covers: 143
Avg PPA: $17.31
LY Dinner Sales: $6275
Projected Sales : $6785
TY Dinner Sales: $$6462
+/- : +3% LY and -$323 PS
Dinner Covers: 206
Avg PPA: $31.37 HIGH!!
Previous Days Labor: 17%
Previous Days Comps: 4%
Controllable Comps: 21.37%- that really hurts. the majority of that was from lunch long tickets.
Weather: Sunny 80s
Special events?: First weekend for Trail of Lights
Who worked: AM: Sayo, Grace, Mandy, Clair CL. Jason FR< Taylor SA, Cindy Host
Dinner" Camacho, Johnny, Lindsey, Sophia, Dusten CL. Cindy Host/Miriam Host, Ruthy CT, Leary!! SA, Jason FR
Flow of Business, Cuts and Ticket Times:
Another busy lunch shift. Started around 11:30, filled up by noon and went on a wait. Wait time on average was about 15-20 minuets. Had a lot of Hangry people that just couldn't bear to wait. Also had some hangry people at tables that were getting impatient with everything. The ladies did a good job of letting it roll off their shoulders, but it was definitely another tough shift. Didn't make any cuts until about 1:30- Clair and Sayo both got several more tables after that.
We were already in our manager meeting by the time Clair finished up, but left a few things undone- the soup station wasn't broken down and there were a few soy sauce containers that weren't filled. So whoever closes with her next be sure to thoroughly check her out. I will do the same.
Also, another thing worth note: Around noon I saw two pieces of cake with two spoons sitting on the rack in dry storage. I tried to find out who put them there, looks like they were set out for the dishwashers? I asked Jason Clarke about it and he said he thinks they were left over from last night. I don't know who put them there, but I've been making a great effort to make sure the FOH staff doesn't put any food or beverages in Dry storage. So whoever did it, please make the same effort for BOH folks as well. It's not good to have double standards. Also, I caught Dusten eating in dry storage at the end of the dinner shift...DUSTEN! Set the example, not the rule! I went into the office twice today for my cheese stick break.
Dinner service was the polar opposite! I was anticipating a rush to get started but it took us until nearly 7pm to even go on a wait. And the wait maintained to be about 20-30 minutes for the first hour. By 8pm the wait got up to 35-45 minutes, but no one waited longer than that. It was a LOT of Two tops tonight. The 5pm reso cancelled. The 7pm reso was only 3, but they WOULD be 7 eventually- I spoke with the girl and she was so upset that all of her friends were running late. She asked if they could just sit in the dining room because she didn't think they would be out in time for the 9pm reso. Finally, someone considerate and understanding. She was super sweet, and because of that I sat them incomplete....also because I didn't have their entire 7 top ready. I had A6 open but was waiting for A2 to finish up. Since she was still incomplete I told her they could sit and we would complete the table as soon as A2 got up. The rest of her party got here about 4-5 minutes before A2 got up, but didn't mind waiting. They were super nice. The 9pm party showed early and got the party room.Camacho was happy to take care of them. We went off the wait around 10pm, cut Camacho and Johnny, went 2 on at 10:30, one last table came in at 10:50.
Johnny got two really terrible tips. One was from the A2 that we were waitng for to get up: $2 on $36 check. And the other was from A5, two girls that ordered a bottle of wine. Split tabs: One check was $20 with Zero tip, the other was $36 with a $4 tip. I told him he didn't have to tip out on either of those checks. He stayed positive though.
There was some confusion on the edamame puree. Someone said that on Tuesday Take changed the recipe for it to be more of a sweet miso, but then today it went back to the "normal" edamame puree. Can someone clarify. The FOH staff along with myself were confused, can anyone clarify?
I put a flyer up about the "12 days of Christmas" and I think the staff is excited about it. Johnny said that he will see me tomorrow with a good attitude so he doesn't "end up on the naughty list"
Specials:
Salmon Collar 4
Hamachi Collar 4
Whelk 11
Snow Crab Nigiri:18
3 Staff members that stood out (why/how):
-Grace struggled to fill waters today-
-Lindsey told me that B5 told her that tonight was the best service they have ever gotten- Lindsey was their server. She was so excited to tell me and had a smile ear to ear. I feel like her attitude has been a lot better lately too.
-Cindy and Miriam worked well at the host stand together tonight. Cindy really took charge over the ipad. I'd like to see more movement from Miriam but it will come in time
-Leary, super star busser tonight ;) I think the staff really enjoyed having him on the floor.
Any VIP's in?
Lunch:
Rob (sushi bar regular)
Lauren (messy haired hipster girl)
Cole (cheers up)
Tomlinsons
Dorsey (Haus Bar)
My mom and little brother :)
Dinner:
Eric & Vivian
David & Ransom
Kenny!
Comps& Void Detail:
lunch: FNF for those mentioned above- not all but a few here and there
Guest Changed mind: Girl checked off the Unagi Box and Salmon box on the sushi card, but she mean the una ju. :/
Yelp Softserves
2 redeemed $15 Regular Kome Bucks: A3 from Yellowjacket, B8 from I forget :-/
Camacho misrang a veggie tempura
Bday Dessert
R&M needs:
86'd items/ need more:
TOGARASHI in bottles. People have been stealing them off the tables lately. :(
Can someone order more please?
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