Tuesday 12.29.15

Written By: Elizabeth

LY Lunch Sales:$1783
Projected Sales : $2241
TY Lunch Sales: $2445
+/- : +37% LY and +$204 PS
Lunch Covers: 142
Avg PPA: $17.22

LY Dinner Sales: $6086
Projected Sales : $5160
TY Dinner Sales:  $5224
+/- : -14% LY (LY was the day before NYE) but beat PS by $64
Dinner Covers: 172
Avg PPA: $30.37

Previous Days Labor: 15%

Previous Days Comps: 4.54%
Controllable Comps: 9.41% )($15 FNF, $14 DNL, $4 recovery)

Weather: Chilly in the high 40s, maybe low 50s

Special events?: almost new years...

Who worked:
Lunch: Krystin, Grace, Lindsey, Johnny CL. Junko Host, Taylor SA, Kaori FR
Dinner: Lindsey, Grace, Kate, Leary, Jason CL. Samara/Miriam Host, Kaori SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
Lunch was busy from start to finish. We went on a wait by 12:15 and stayed on one until 1:45. We sat the last table right at 2pm, it was friends of Take's and they wanted to sit at the sushi bar, in front of him.
There weren't any major issues- had a Ramen that got sent back because it wasn't hot enough. The lady was nice and told us we can just "nuke it" but then her noodles would get soggy and I just didn't want to send a product like that out. She was really sweet about it, and I never mind doing nice things for nice people. She got her remade ramen and loved it.
Lunch was smooth, just really really busy.

Dinner was busy, but not until 7pm. We went on a wait shortly after 7pm. The sushi bar was hitting 30 minute roll times, and the kitchen was doing well with the exception of a dynamite chicken that slipped through the cracks. I would have to say that at least once a night I go looking for a ticket that is hitting 20 minutes and get the same response "I didn't see it" or "we missed it". Any way we can find a way to minimize those mistakes? I visited B8 (after they got their wings 25 minutes later) and they were okay. The man seemed pretty annoyed, the lady was less annoyed, but it was a tense moment.

Had an issue with A1. The woman said to Grace that she studies micro-organisms and thought that there might be a "worm" on her hamachi sashimi piece. I got her a new piece and assured her it wasn't a worm, just a ligament or a piece of the muscle is all. They ordered one more roll and I had it rushed because Grace said it was their last one. A little while after they finished it, they ordered a spooky roll. I don't know the dialogue that happened about the go go sauce, but when Grace dropped it they asked that the go-go sauce not be on the roll. She brought it back to me, I had the roll re-plated and the go go sauce on the side. I just had a feeling this wasn't going to cut it. After I dropped it, I watched as the guy picked a piece up and looked on the bottom of the roll (seeing the go go sauce that was barely on it) put it back down and look pissed. So I immediately started over there, when the women flagged me down (I was headed that way anyway, lady!) And they started in about how they asked for no spicy mayo and then there was spicy mayo and how he has an aversion to mayo based things and he had told his server that he didn't want any spicy mayo. I told him that there is go go sauce in the spicy tuna (a lie. I know) and he said "well why didn't my server tell me that". The woman was beyond pissed at this point. He was brushing it off pretty well but I could tell she was livid. I asked if maybe I could get them a spooky roll with regular tuna, and they said no, I asked if I could get them another roll, they said no. She asked for softserve, and I got it for them on the house. I also dropped some $15 Kome Bucks for them and told them to come back again. That seemed to turn their frowns upsidedown and I think they left happy.
Things slowed down by 9pm and most of the tables were full and recently sat within the last 20 minutes so I cut down to 2 on: Camacho and leary.
We had a 7 top walk in at 9:30 and then a 2 top that sat at A2 with Leary. Then that was the ball game!

Last night I think Hot Sake got 86'd but we had an entire other box behind the oshiburi bag. Just be sure to double check behind that basket-I hide stuff back there sometimes....mostly Hot Sake Boxes.

Specials:
Salmon Collar 1
Kaki Fry  5
Little Neck Clam Miso 8
Tsubugai  16
Sake Toro Aburi 12

3 Staff members that stood out (why/how):
-given the volume of business we did tonight, Samara ended up cocktailing for a small portion of it (from about 7-8:30pm) It wasn't ideal but she did a great job. All this on her last host shift! Going out with a bang!
-Camacho has just been really solid on his sushi bar shifts. Tonight (similar to sunday AM) it took a while to get going and he had an empty sushi bar for a while, but he still stays really productive in his downtime. And at the end of the night he got the 7 top of kids and handled it with grace.

Any VIP's in?
Lunch: Rachel & Carlos, David & Ruby, Regular solo guy who sits by himself at B5, Spencer from Alamo Drafthouse- I did some trade with him, so we have some Rainchecks in the trade bag now.
Dinner: Kayla, Owners of Hillside Farmacy with friends.

Comps& Void Detail:
FNF for Kayla (previously of Mantis Massage)
2 Guest Changed Mind comps from dinner: 1 eel box, and 1 spooky roll (mentioned above)
$15 Promo Card handed in
$2.50 Yelp check in

R&M needs:
So apparently the plumber came out this morning to look at the stanky toilet. He said it doesn't have to be reset, but he's not sure where the smell is coming from. He said they could do a smoke test that would determine where there is a leak or hole that would emit the sewer smell. however he said it would cost about $400 just for the test. So I am going to look for another plumber I guess, and see what they say. Today it didn't smell that bad.
Also, I remember back to the Highball days that during this time of year when it would fluctuate warm to cold to warm to cold, we would get sewer smell just due to the pipes. It might just be that?

86'd items/ need more:
Can someone confirm this- Samara told me that we are forever 86'd iidako and tako kara-age and instead will only have iidako kara-age. Is this correct?