Friday AM 12/18/15

Written By: Samara

LY Lunch Sales: $2669
Projected Sales : $2754
TY Lunch Sales: $2160
+/- : and -19% of LY -$594 PS
Lunch Covers: 134
Avg PPA: $16.12

Previous Days Labor: 21.51%

Previous Days Comps: 4.59%
Controllable Comps: 11%

Weather: 40's and chilly, Sunny and 60's in the afternoon

Special events?:


Who worked: Sayo, Mandy, Kate, Clair (CL), Jason (SA), John (FR), Cindy (H)

Flow of Business, Cuts and Ticket Times: Received a phone call at 11:20am  from a customer named Soraya Hatfield, who dined in last night. She stated that this was the 3rd time she has eaten at Kome and even though she loves the many vegan options, she is continually disappointed with our service. Based on the description and roster from last night, I have deduced that it was Stephanie who served her. Apparently the restaurant wasn't particularly busy at the time but service was inattentive (aimlessly looking around) and even pushy. She felt like Stephanie was trying to get her to leave by asking numerous times if they wanted to-go boxes. I asked why she didn't speak to the manager working last night. She said she was on a date and didn't want to make any more of an uncomfortable scene. I assured her that if she had spoken to the manager, we could have offered some compensation at that moment. We spoke for a long time, approximately 30 minutes. I decided to offer her Kome bucks for if and when she decides to come in again. I put them in an envelope for and left it in the office. I took away a lot from this conversation. Mostly I appreciate that the customer took the time to call instead of writing a nasty yelp review. Perhaps it's time for the servers to brush up on their etiquette?

Lunch was consistently on a 15-20 minute wait by noon and stayed that way until close. I cut Sayo at 1, Kate at 1:30, but kept Mandy and Clair two on because it was moderately busy.

A3 ordered ramen and a bento box. Ramen hit the table and it looked like the bento box was being made quickly after but as it turns out, the bento box was dropped to B8 even though A3's order was rung in exactly 10 minutes before. By the time A3 recieved their bento, the other person at the table was nearly done eating. Both patrons seemed really annoyed that there was such a long lag. I comped 50% recovery.

Around 1pm, the kitchen was sitting at 35 minutes for an order of chicken kara-age and katsu-don. I comped 50% recovery as well. Other than these two instances, no ticket time or customer issue,


3 Staff members that stood out (why/how): My 12 Days of Christmas selection is Cindy because she is extraordinary at handling the stress of the host stand.

Great teamwork today. No real stand outs.

Any VIP's in? Kaya and friends

Comps& Void Detail:
Owner Comp for Kaya
50% recovery for A3's bento box
50% recovery for B8's Kara-Age and Katsu-don

R&M needs:

86'd items/ need more:To-go chopsticks for kid's chopsticks