Monday PM 12/7/15

Written By: Samara


LY Dinner Sales: $3893
Projected Sales : $4004
TY Dinner Sales: $4924
+/- : +26% over LY and +$920 over PS
Dinner Covers: 177 (see Andrew, we were busy for a Monday!)
Avg PPA: $27.82

Weather: 60's and chilly

Special events?: 2nd night of Hanukkah


Who worked: Kate, Krystin, Clair, Mandy, Camacho (CL), Hiroe (FR), Kaori (SA), Ruthy training Kelly (host)

Flow of Business, Cuts and Ticket Times: Busy and on 20-30 minute wait by 7. Had only one long ticket time tonight...an order of wings took about 25 minutes because they were being cooked from raw. I suggested the kitchen communicate when things like this happen before ticket times become too long. The table was fine and didn't even notice. The wait went up to 30-45 minutes by 8:30 and we were off the wait at 9 with several tables still coming in until just about closing time. Jason Camacho was quaduple sat towards the end but everyone helped out. I cut Kate at 8:30, Krystin at 8:45, Ruthy at 9, and Clair at 9:30.

Mandy came to me and said A7 (a woman and her teenage son) complained that the Ikura tasted "watery" and she could "tell it was previous frozen". I went to speak to her and smooth things over but boy oh boy she was handful! Luckily we were able to bond about both being New Yorkers and when she tried to test my knowledge of food I said I attended culinary school in New York. This is when she said she was a regular (name is Elise) and an ex food critic. The best I could do was offer her a piece of Gyu. I comped the 2 pieces of Ikura and Gyu. She left me a note about Mandy on the back of her receipt...guess she didn't think her service was attentive enough but this woman was a really hard sell.

Two regulars (an elderly couple) complained about the wait time and hovered over the host stand until they were seated. They were correctly quoted 30-40 minutes and were sat at 30 minutes. Ruthy held off on seating them for only mere minutes because Krystin's section had just been double sat. I tried to explain to them about the flow of the restaurant ensuring they get the best service possible but they seemed sour no matter what I said. Ruthy later told me that they were spending the night in the hospital with their son but seemed fine to wait for a table. They were clearly stressed out due to other circumstances.

The busy nights with the weird holiday crowd continues. How can we keep morale up? The servers are noticeably struggling.

Specials:
Sunomono Special 2
Tuna Poke 7
Salmon Collar 3
Kaki Fry 2

3 Staff members that stood out (why/how): Mandy definitely let the bad holiday tippers get to her. She had several tables leave 10% or less. I reassured her that she wasn't the only server experiencing this as of late and to keep her head up. Speaking of Mandy, she asked me again tonight when she's being compensated for her T-Shirt design. Any ideas?

-Kelly is a very strong host already. She worked well with Ruthy and took incredible initiative to keep herself busy.

-Ruthy also did a great job juggling hosting, cock tailing, and training.

Any VIP's in? Jeremy, my friend Kelly (GM of The Scoot In)

Comps& Void Detail:
Training meals for Ruthy and Kelly
2 SIN
$30 promo Kome bucks
Void Kirin. misring
100% Recovery 2 Ikura and 1 Gyu nigiri


R&M needs: Toilet bowl cleaner

86'd items/ need more: House Red