Saturday 12.12.15

Written By: Elizabeth

LY Lunch Sales: $2147
Projected Sales : $2720
TY Lunch Sales: $2865
+/- : +33% LY and +$145 PS
Lunch Covers: 173
Avg PPA:  $16.56


LY Dinner Sales: $7271
Projected Sales : $7502
TY Dinner Sales: $7011
+/- : -4% LY and -$491 PS :(
Dinner Covers: 250
Avg PPA: $28.04


Previous Days Labor: 13%

Previous Days Comps: 4%
Controllable Comps: 13.11%
Weather: Overcast and drizzly

Special events?: Nutcracker

Who worked: Lindsey, Mandy, Sophia, Johnny CL. Ruthy Host, John SA, Hiroe FR

Flow of Business, Cuts and Ticket Times: (sorry if these notes seem disjointed. I was writing them as the day went on, and I got more and more tired as it got past 9pm)
Started the shift off with a really positive pre-shift, talking about the 12 Days of Christmas Contest and getting everyone in a positive frame of mind.

Lunch was busy, but didn't feel hectic or too crazy. We went on a wait around 12:30 and got off the wait at 1:30, tables coming in and out steadily until 2. Cut Mandy then, and went 2 on by 2:15 and jut Johnny at 2:45. Ticket times were good for the most part, had a few 25 minute tickets towards the end of the shift when it started slowing down, then had a 30 minute Tonkotsu Ramen for A5- I had seen the ticket up on the line when I was back there to run the Midnight sun, and it was 2 tickets down. I didn't think much of it until Sophia came to me at 3:00 telling me that the tonkotsu still hadn't gone out yet. It was at 30 minutes! When I went back to get the ramen, I asked why it was taking so long and Hector told me he had to cook the noodles from frozen. We just talked about this yesterday at the manager meeting. I hate to get back there and be a hard ass about it, but after I ran the tonkotsu I went back to the kitchen and gave a very stern talk to all of them- Daniel and Matt can attest. Once again, I'm sorry for being so harsh, but this can't keep happening.


There were 7 tea pots that were missing their baskets this morning. We all looked everywhere and couldn't find them. Basilio came in at 3:45 and found them all. Don't know where they were still. we've noticed some things being put away in strange places. Like Wine chillers being put on the window sill in the kitchen, so if you see a dishwasher putting something in a place it doesn't go, please tell them.

Dinner service started off strong! Went on a wait by 5:35. Unfortunately we were out of rice until 5:50 because it wasn't finished cooking. Wish we could have foreseen that a little earlier. Stayed on a strong wait- at one point we had 16 two tops waiting and 5 four tops. The quote time reached 45-1hr though, we quoted two parties 1:15 but they only ended up waiting 40 minutes. Around 7pm we were hitting 40 minutes for rolls from the sushi bar. Can Ichi-ban step in and help when things get to that point. Toshi-san definitely helped by cutting the rolls, but I think everyone, both Sushi bar and BOH could improve on checking their ticket times. BOH is a little easier for a manager to look at but more times than not, at the sushi bar, we don't know until it's too late. Anyone have a good way to help the MOD with knowing what sushi bar ticket times are before it's too late? I'm open to ideas for sure.

Right around 8:30 it started dying down hard. I cut Sayo and Camacho at 9pm, as it continued to slow. Cut Cindy at 9:15 from the host stand and let Miriam run solo until close. Had several 4-5 tops walk in- an unusual after 9pm crowd tonight. Not the usual clientele we have after 9:30. A bit on the, let's say, cheaper side. I'm not really sure how else to describe it without sounding like a terrible person. Clair's attitude took a dip for a moment (which took her out of the running for tonight) but later she perked back up.

However, the table that got her down was a table with two regulars. They usually come in on the weekend nights, I think, late night, like within an hour of close. I guess last time they were in (mid-week?) Camacho was their server and at last call he forgot to put their tori-teba and kara age in. They looked pretty upset to Camacho gave them two $15 Kome bucks, since they come in frequently. In any case, the guy comes up to me and asks if he can use it tonight, but wasn't sure if they have them with them or not because they weren't expecting on coming in. He said would he be able to "redeem" one tonight, and then just bring it in the next time. I said that was fine once I confirmed with Camacho what had happened. Camacho confirmed, so I told them I would honor one of the Kome bucks. In the end, their bill was $80 and they left Clair $5. Clair said the last time they were in they left her $5 too. And that no matter what their tab is, they always leave $5. The first time Clair waited on them she said that they asked for change for a $100, and then didn't even leave enough to cover the check. Not really sure what to do in this case. I told Clair not to tip out on it, but that's about as much as we could do. Just sucks that she ends up getting them more than anyone else.



Specials:
Sea Snail 16
Snow Crab 10
(no printed specials tonight, just verbals)

3 Staff members that stood out (why/how):
AM: Lindsey arrived to her shift in a positive mood and maintained it through the shift- she's always been very positive and upbeat as of lately and whenever I ask for something, she always does it. So she received the first gift of the 12 days! yeay Lindsey
PM: Kaylynn got her ass handed to her at zero-ban tonight and was pumping out nigiri pieces. I felt that she deserved to be recognized for her hard work tonight and thus chose her for the 12 days of Christmas Contest.

Any VIP's in?
Old John- his card got declined and I told Mandy that instead of telling him that, tell him I bought his Bento as a CHristmas Gift. Well, she did...but she also told him his card was declined so he thought I was doing it because I thought he didn't have any money. He told me that as he was leaving and said "I have cash or another credit card" and I had to backpedal a little. I was a little annoyed with her for not quite understanding why I didn't want her to tell him about his card being declined. She said "well I didn't want him to use it somewhere else and it get declined there". I understand what she is saying but it completely defeated the purpose of gifting him his lunch today. This isn't the first time I've had to explain things to Mandy like that before. just a different way of thinking I guess.

The couple that always orders negi-toro hand rolls for lunch, and a bunch of nigiri. I forget their names
Amanda, a girl I worked with back in the day at Reds
Caroline, old old Host.

Comps& Void Detail:
Voided a few items for Sophia that she was misringing- she had a lot today.
FNF $6 for Caroline (took care of her extra aji tama and her edamame)
$15 Holiday kome bucks redeemed
Bought 2 glasses of snow maiden for the regular couple with the negi toro since we were out of toro.

Kitchen error- A3 found a small black hair in the Kome Salad.

R&M needs:
The ginger buckets are now moved. 4 buckets don't actually fit very well on the rack, and that was found out tonight. There were 3 buckets on the rack, one tipped over and spilled ginger and ginger juice all over the service station. It was a mess. So I moved the oshiburi basket to the shelf thing, moved the linens around, and moved the ginger buckets next the trash can on the smaller shelf. We can still only keep a max of 4 buckets there, however, simply due to space. This restaurant isn't getting any bigger.

Also, B6 needs a new table base, it's constantly wobby and it's because inside of the base, the screw is stripped from being moved around. Not sure if I need to order a new one if if Kayo and Take have spare ones?

86'd items/ need more:
Gummy mochi for parfait