Friday PM 12.18.15

Written By: Elizabeth

LY Dinner Sales: $6696
Projected Sales : $7109
TY Dinner Sales: $6697
+/- : WOAH. 0% LY and -$594 PS. Like, we beat LY by $1. Literally.
Dinner Covers: 226
Avg PPA: $29.63

Weather:Coooool. Into the 30s after dark

Special events?: Last shopping weekend before Christmas

Who worked: Johnny, Lindsey, Krystin, Sophia, Dusten CL. Grace CT, Samara/Kelly host, Jason FR, John SA

Flow of Business, Cuts and Ticket Times:
Really slow start to the night and just a kind of mellow night. We didn't go on a wait until about 7:20 and it was pretty tame and manageable. The kitchen never had a ton of tickets at once, and even though the sushi bar had some 30 minute rolls, there was food on the table already so it wasn't too much of a stress. Honestly not much going on. I did have A8 ask for a manager and went on to tell me that their server (Sophia) was ignoring them, she was filling waters outside her section and passed them up (later on it turns out both her and Johnny were watering tables and they ran into one another, she assumed he would go to A8 and he assumed she would, and thus it was the only table that was missed) They went on saying that she didn't bring them soy pods, and the dishes came out after the food hit the table and that the food took too long (rolls) Sophia is usually one of the best servers when it comes to setting tables up, so I was surprised to hear that. We area running low on soy dishes, so that was why they didn't receive them. In any case, they ordered more food from me, and from then on Sophia was over attentive and I checked back on them too. I apologized for the lack of service and suggested that maybe she was having an off day, even though it's no excuse, but everyone has bad days (no one is perfect). In the end they left her $20 on $80 which was good considering. So maybe she was able to turn it around.

We got off the wait around 10pm at which point I cut Johnny, then around 10:15 the sushi bar cleared out so I went 2 on. Had about 4 more tables come in after that.

-Sophia mentioned to me that yesterday Take had told the staff they were no longer allowed to order their meals with sauce on the side (like Ramens with the broth on the side so the noodles don't get mushy before they can eat them. Same with Age-Dashi tofu). Just wondering why we decided to do that? It really discourages the staff from ordering food, since they don't get to eat it right away, and most of the things with sauces or broths make the actual food in it soggy and mushy. A little clarification please?

Specials:
Kaki Fry 9
Tuna Poke 7
Hamachi Collar 1

3 Staff members that stood out (why/how):
-Robin reached out to me via hot schedules and said she would like to come back to work if we would allow her. She said she reached out to Take, but hasn't heard back, so Take if you can reach out to her, we can get her started to help on the line.
-I gave the 12 days of Christmas Present to Sophia tonight. She's always really helpful with our Spanish Speaking employees
-Johnny started to get a little complainy early on in the evening because his 6 top in the PR turned into a 4 top at a regular table. But I called him on it and he turned his attitude around the rest of the night.

Any VIP's in?
Vivian and Eric
Ben Gordon (mortgage broker)
Kendra (of Contigo)

Comps& Void Detail:
Voided 2 rolls for Lindsey, she accidentally rang them in twice. We were able to reuse them.
FNF for a piece for Ben, and FNF discount for Kendra

R&M needs:

86'd items/ need more: