Written By: Devin Steuerwald
LY Dinner Sales: 4417.00
TY Dinner Sales: 8081.00
+/- : +3664.00, +83%
Dinner Covers: 240
Avg PPA: 33.67
Weather: nice out 72 cloudy
Special events?: n/a
Who worked: Sophia CL1, Ellen CL2, Mandy, Angela, Ayaka, Grace and Jason bar, Abe FR, Beorn training Juan at SA, Megan T H1, Megan M H2
Flow of Business, Cuts and Ticket Times:
good steady night, we didn't go on a full wait till 6:15 with an average wait of 25-35 min for 2's and 30-40 for 4 tops by 7 pm the wait had gotten up to over 45 min for a 2 and an hour for 4+. We had lot of larger parties tonight so the wait time got a little long with people camping. wait started to come down by 8 pm with a 30 min wait for 2's and 35-45 for 4+. We came off the wait by 9:10. Cut H1 and at 9:30 cut down to just closers.
Angela had a table leave her a note accusing her of stealing. She had her cash in her back pocket and she was bent down at a table she saw $5 on the floor and thought it feel out of her pocket. Her table asked her if the cameras work because she dropped money and cant find it. Angela apologized gave it back and told them what happened and that she had thought that it feel out of her pocket. But they left a zero tip and a nasty note saying she doesn't tip thieves. I didn't get to talk to this table about this because Angela didn't know there was a problem until the left. The same table sent back a midnight sun with two pieces left saying that they didn't like it. I went over to them and talked to them and asked them what they wanted me to do for them since they ate most of the roll, and they told me that Angela had offered to replace the roll since they didn't like it. Angela said all she asked is if they wanted her to take away the midnight and if they wanted another roll. I thought it was a miscommunication so I comped the midnight sun.
Specials:n/a
3 Staff members that stood out (why/how):
Juan did a good job training, you can tell he was a little overwhelmed. I dont think he has worked in this busy of a restaurant before. Beorn said he had to keep repeating directions. However Beorn said he can teach him everything he need to know.
Any VIP's in?
Richard W
Saten crew
Sophia's BF
Comps& Void Detail:
Spill- 11.00
DNL- midnight sun (see above note)
EMp day off for Sophia for her BF
kome bucks- $30
FnF- Richard W 11.00
owner comp- Kaya 39.50
Emp day off mel SaTen- 28.20
Emp day off- Gary Saten 14.40
Emp day off- Ann Saten 13.05
Emp day off Hannah Saten- 24.90
R&M needs:
The middle lowboy on the sushi line was giving off a lot of condensation, it kept at temp all night but it was making a small puddle under the unit.
Angela/Ellen/Ayaka all did really well tonight they stayed on point through all the business tonight
86'd items/ need more:
toro
uni
amaebi
Wednesday, February 28, 2018
Wednesday AM 2/28 Recap
Written By: Annie
LY Lunch Sales: $1754
TY Lunch Sales: $3149
+/- : +$1395 / +80%
Lunch Covers: 136
Avg PPA: $23.15
Previous Days Labor: 24%
Previous Days Comps: $756.10 / 8%
Controllable Comps: $18.50 / 2.45%
Weather: Cloudy, warm and humid
Special events?: N/A
Who worked: C1: Ayaka; C2: Johnny; Angela; Justin's first solo shift; Kristin on the bar; Beorn as SA; Hiroe FR; Brittany as Host
Flow of Business, Cuts and Ticket Times: We filled up at about 12:15PM and had just a few 2's and 3's waiting. Max wait time was about 10 minutes. I cut Angela (one a double) at 12:45PM and Justin took over the whole PDR, but didn't see much extra action because I cut him and went down to 2 servers at 1:20PM.
Ticket times were great.
Specials: N/A
3 Staff members that stood out (why/how):
Justin did great for his first solo shift. His only issue was a lady sent back her Miso Ramen for being too salty. The kitchen added more unsalted liquid to thin it out and she was happy with it.
Thank you to Beorn who was covering the SA shift for Jake who was covering for Kody.
Any VIP's in?
Omakase Steve
Comps& Void Detail:
Server Misring - Johnny misunderstood a guest who was asking for a "gunpowder" drink, which Johnny thought was the Smokey Barrel. He repeated it back to the guest and told her that it was his favorite cocktail, but she didn't say anything until it was made and hit the table. She said she wanted the gunpowder tea... which he then found out meant that she wanted a hot green tea.
R&M needs: The printer won't print. I changed out the yellow cartridge, as prompted, and then restarted it, but nothing. There is a suspect looking icon on the top right corner that says something about connectivity, so I went through those settings as well, but nothing seems to be doing the trick.
86'd items/ need more:
LY Lunch Sales: $1754
TY Lunch Sales: $3149
+/- : +$1395 / +80%
Lunch Covers: 136
Avg PPA: $23.15
Previous Days Labor: 24%
Previous Days Comps: $756.10 / 8%
Controllable Comps: $18.50 / 2.45%
Weather: Cloudy, warm and humid
Special events?: N/A
Who worked: C1: Ayaka; C2: Johnny; Angela; Justin's first solo shift; Kristin on the bar; Beorn as SA; Hiroe FR; Brittany as Host
Flow of Business, Cuts and Ticket Times: We filled up at about 12:15PM and had just a few 2's and 3's waiting. Max wait time was about 10 minutes. I cut Angela (one a double) at 12:45PM and Justin took over the whole PDR, but didn't see much extra action because I cut him and went down to 2 servers at 1:20PM.
Ticket times were great.
Specials: N/A
3 Staff members that stood out (why/how):
Justin did great for his first solo shift. His only issue was a lady sent back her Miso Ramen for being too salty. The kitchen added more unsalted liquid to thin it out and she was happy with it.
Thank you to Beorn who was covering the SA shift for Jake who was covering for Kody.
Any VIP's in?
Omakase Steve
Comps& Void Detail:
Server Misring - Johnny misunderstood a guest who was asking for a "gunpowder" drink, which Johnny thought was the Smokey Barrel. He repeated it back to the guest and told her that it was his favorite cocktail, but she didn't say anything until it was made and hit the table. She said she wanted the gunpowder tea... which he then found out meant that she wanted a hot green tea.
R&M needs: The printer won't print. I changed out the yellow cartridge, as prompted, and then restarted it, but nothing. There is a suspect looking icon on the top right corner that says something about connectivity, so I went through those settings as well, but nothing seems to be doing the trick.
86'd items/ need more:
Tuesday, February 27, 2018
Tues 2/27/18 PM Recap
Written By: Annie
LY Dinner Sales: $4146
TY Dinner Sales:$66676
+/- :+$2530/ +61%
Dinner Covers: 243
Avg PPA: $27.47
Weather: Warm but overcast.
Special events?: N/A
Who worked: C1: John H; C2: Clair; Ellen; Krystin; Lindsey; Johnny & Camacho on Bar and section; H1: Megan T.; H2: Veronica; Jake as SA; Abe as FR
Flow of Business, Cuts and Ticket Times:
Issues: We had a drifter lady in the parking lot between lunch and dinner. She was wondering around with no shoes on and asked one of our departing guests for a lighter. Once the guests walked away, Devin asked her kindly to leave the property. She went and laid on the sidewalk for a while, but then we never saw her again.
We somehow lost the key to the locks on the patio during the shift. Do we have a spare? We locked the heaters so that they look locked and just brought in the benches for tonight.
Ants at the bar/sushi bar! Naoto said he saw a few behind the back bar, a few on the actual bar, and I saw one at sushi bar 9/10 tonight.
Clair noticed that the sushi bar started giving sushi directly to her guests instead of setting it at the pick up area with the ticket. It threw her off timing-wise with her other orders because she didn't realize it was happening. I talked to Kazu and Toshi about it. They said that they had talked about it on Monday and were going to start doing it that way. I asked that they not start tonight because we didn't know anything about it. They said that was fine, but I would love to talk about it at the meeting tomorrow!
Specials: N/A
3 Staff members that stood out (why/how):
Megan did a great job host/cocktailing tonight. We did have a scare when a guest forgot that she had taken her card back, and Megan thought that she lost it. We looked everywhere and then I went to tell the guest that we couldn't find it, but she already had it. I talked to Megan about ways to stay more organized. We had about 40 people all walk in at once tonight, so Megan jumped on cocktail and I helped run the board while Veronica sat everyone. I think maybe scheduling a cocktail and having two dedicated hosts on Tuesday might be the way to go if we keep getting busier.
All of the servers did awesome tonight. Very few mistakes. They were all going about their business as usual while I got stuck at the host stand during the busiest part of the night.
Any VIP's in?
My friend Lori and her beau.
Comps& Void Detail:
Kome Bucks X 4 = $60
Birthday X 1
F&F X2 Zatoichi for my friend Lori + 10% F&F
Kitchen Error: Tonkatsu Ramen - Vic said that the first one the noddles were too soggy, so he refired it. Ellen didn't know that, and the table ended up finishing all of the guys food before the Ramen for the lady came out. They were totally understanding, but he had been done for a few minutes, so we comped it and sent them a dessert.
Recovery: Fried Ice Cream (See above)
F&F $ Piece Aburi for Devin's friend
R&M needs: We have one working stapler in house.
The A/C seemed to stop working for awhile. I turned it off for about 20 minutes then turned it back on and it started getting cooler in the dining room again. But then it seemed to start to get warmer even thought I hadn't changed the temperature at all. It says now that it's 73, but it's set at 70.
86'd items/ need more: We need some more sushi menus. Is that something we print in house and then laminate? Or do we order them from somewhere?
We hooked up the last Asahi keg to the tap tonight. When do we get more in next?
LY Dinner Sales: $4146
TY Dinner Sales:$66676
+/- :+$2530/ +61%
Dinner Covers: 243
Avg PPA: $27.47
Weather: Warm but overcast.
Special events?: N/A
Who worked: C1: John H; C2: Clair; Ellen; Krystin; Lindsey; Johnny & Camacho on Bar and section; H1: Megan T.; H2: Veronica; Jake as SA; Abe as FR
Flow of Business, Cuts and Ticket Times:
Issues: We had a drifter lady in the parking lot between lunch and dinner. She was wondering around with no shoes on and asked one of our departing guests for a lighter. Once the guests walked away, Devin asked her kindly to leave the property. She went and laid on the sidewalk for a while, but then we never saw her again.
We somehow lost the key to the locks on the patio during the shift. Do we have a spare? We locked the heaters so that they look locked and just brought in the benches for tonight.
Ants at the bar/sushi bar! Naoto said he saw a few behind the back bar, a few on the actual bar, and I saw one at sushi bar 9/10 tonight.
Clair noticed that the sushi bar started giving sushi directly to her guests instead of setting it at the pick up area with the ticket. It threw her off timing-wise with her other orders because she didn't realize it was happening. I talked to Kazu and Toshi about it. They said that they had talked about it on Monday and were going to start doing it that way. I asked that they not start tonight because we didn't know anything about it. They said that was fine, but I would love to talk about it at the meeting tomorrow!
Specials: N/A
3 Staff members that stood out (why/how):
Megan did a great job host/cocktailing tonight. We did have a scare when a guest forgot that she had taken her card back, and Megan thought that she lost it. We looked everywhere and then I went to tell the guest that we couldn't find it, but she already had it. I talked to Megan about ways to stay more organized. We had about 40 people all walk in at once tonight, so Megan jumped on cocktail and I helped run the board while Veronica sat everyone. I think maybe scheduling a cocktail and having two dedicated hosts on Tuesday might be the way to go if we keep getting busier.
All of the servers did awesome tonight. Very few mistakes. They were all going about their business as usual while I got stuck at the host stand during the busiest part of the night.
Any VIP's in?
My friend Lori and her beau.
Comps& Void Detail:
Kome Bucks X 4 = $60
Birthday X 1
F&F X2 Zatoichi for my friend Lori + 10% F&F
Kitchen Error: Tonkatsu Ramen - Vic said that the first one the noddles were too soggy, so he refired it. Ellen didn't know that, and the table ended up finishing all of the guys food before the Ramen for the lady came out. They were totally understanding, but he had been done for a few minutes, so we comped it and sent them a dessert.
Recovery: Fried Ice Cream (See above)
F&F $ Piece Aburi for Devin's friend
R&M needs: We have one working stapler in house.
The A/C seemed to stop working for awhile. I turned it off for about 20 minutes then turned it back on and it started getting cooler in the dining room again. But then it seemed to start to get warmer even thought I hadn't changed the temperature at all. It says now that it's 73, but it's set at 70.
86'd items/ need more: We need some more sushi menus. Is that something we print in house and then laminate? Or do we order them from somewhere?
We hooked up the last Asahi keg to the tap tonight. When do we get more in next?
Tue AM recap 2/27/18
Written By: Devin Steuerwald
LY Lunch Sales: 1794.00
TY Lunch Sales: 2176.00
+/- : +382.00, +21%
Lunch Covers: 110
Avg PPA: 19.78
Previous Days Labor: 29%
Previous Days Comps: 10%
Controllable Comps: 4.79%
Weather: Rainy and foggy
Special events?: n/a
Who worked: Mandy CL1, Ayaka CL2, Lindsey, Krystin, Naoto Bar, Jake SA, Dobbins FR, Brittany H1
Flow of Business, Cuts and Ticket Times:
very slow start today. We had an 8 top call and try to make a reservation for lunch today because it was so slow we took it but we were very clear we dont normally do same day reservations. We also got 2 5 tops around 11:45 so we were about half full by 12:00. By 12:30 we were about 2/3 full but it started to thin out by 12:45 so I cut my doubles and kept the bar on till 1:15 when we went closers on. All ticket times were good and everything went out looking nice.
We are completely out lien and boh aprons, I called in a hot shot to Prudential but they still haven't arrived
Specials:n/a
3 Staff members that stood out (why/how):
Jake for picking up for no call Kody, even though he isn't feeling great.
Kelly Dobbins did a good job as food runner, she was really stoked to get a shift meal!
Ayaka did a great job when we cut down to 2 on. She stayed on task and never got stressed out and asked for help when she needed it.
Any VIP's in?
just me :)
Comps& Void Detail:
$15 kome bucks- grand open
spill- Lambrusco--- not enough for a full glass, so Naoto gave it to the guest.
R&M needs:
The water pressure at the server H2O station has gotten stronger, not sure if that has anything to do with the kitchen sink losing pressure...
86'd items/ need more:
LY Lunch Sales: 1794.00
TY Lunch Sales: 2176.00
+/- : +382.00, +21%
Lunch Covers: 110
Avg PPA: 19.78
Previous Days Labor: 29%
Previous Days Comps: 10%
Controllable Comps: 4.79%
Weather: Rainy and foggy
Special events?: n/a
Who worked: Mandy CL1, Ayaka CL2, Lindsey, Krystin, Naoto Bar, Jake SA, Dobbins FR, Brittany H1
Flow of Business, Cuts and Ticket Times:
very slow start today. We had an 8 top call and try to make a reservation for lunch today because it was so slow we took it but we were very clear we dont normally do same day reservations. We also got 2 5 tops around 11:45 so we were about half full by 12:00. By 12:30 we were about 2/3 full but it started to thin out by 12:45 so I cut my doubles and kept the bar on till 1:15 when we went closers on. All ticket times were good and everything went out looking nice.
We are completely out lien and boh aprons, I called in a hot shot to Prudential but they still haven't arrived
Specials:n/a
3 Staff members that stood out (why/how):
Jake for picking up for no call Kody, even though he isn't feeling great.
Kelly Dobbins did a good job as food runner, she was really stoked to get a shift meal!
Ayaka did a great job when we cut down to 2 on. She stayed on task and never got stressed out and asked for help when she needed it.
Any VIP's in?
just me :)
Comps& Void Detail:
$15 kome bucks- grand open
spill- Lambrusco--- not enough for a full glass, so Naoto gave it to the guest.
R&M needs:
The water pressure at the server H2O station has gotten stronger, not sure if that has anything to do with the kitchen sink losing pressure...
86'd items/ need more:
Monday PM 2/26/18 PM Recap
Written By: Annie
LY Dinner Sales: $5771
TY Dinner Sales: $6997
+/- : +$1226 / +21%
Dinner Covers: 215
Avg PPA: $32.54
Weather: Cloudy but warm.
Special events?: N/A
Who worked: C1: Clair; C2: Zayn; Sophia; Ellen; Mandy; H1: Megan T.; H2: Megan M.; SA: Jake; Runner: Abe; Camacho & Grace with section and bar.
Flow of Business, Cuts and Ticket Times: We had a slow start to the evening but ramped up the numbers with some 5 tops (6 to be exact.) We went on a 20-30 minute wait starting at 6PM and were totally off by 8:50PM. We under quoted a 3-top and a 4-top that came in at 7:15 and ended up finally getting sat at 8:05PM. Everyone was just sitting forever at that point and the tables were mostly understanding, but we sent them out some edamame and shishito peppers as soon as they sat down.
I cut down to two closers and cut Megan T. at 9PM. It was pretty uneventful after that.
Ticket times were good with the exception of one lost ticket at the sushi bar which resulted in a comped Ikura that the table ended up getting after they asked for their check.
Specials: N/A
3 Staff members that stood out (why/how):
I had to write up Mandy for being more than 10 minutes late to her shift today. She did try calling, before she was supposed to be here, but apparently Naoto was on the phone with Coca-Cola for half an hour. So Sophia told me that Mandy was going to be late. She ended up getting in around 4:15PM.
I also had to write up Abe for being late today. He ended up coming in around 5:30PM. He called and let Megan at the host stand know that he was running late at around 5:05PM. He told me when he arrived that he got stuck at his other job because they got busy.
Jake was awesome and picked up ALL of Kody's shifts this week. I gave him one of the Barley Swinge GC's (and a high five.)
Other Notes:
A rep from TX Sake Co. came in and dined with us tonight and left a bottle of sake in the office for Vince.
Any VIP's in?
Lots of SIN: TX Sake Company; Boiler 9 bartender; Allison (former employee); Roosevelt Room manager; Hole in the Wall bartenders
Comps& Void Detail:
Birthday X1
F&F - 2 Aburi Hamachi for Zayn's friends
Spill - Broken Pisco Bottle X12 shots
F&F - Ankimo Kpbachi for Naoto's sake rep
Sushi Bar Error - Lost ticket Ikura Nigiri
Recovery X2 - Shishito peppers and Edamame for overquote at the host stand
F&F X2 Zatoichi for Alison
Server Error for 3 hot sakes that should have been Asahis. (One was Ellen and the other 2 were Zayn)
R&M needs: The hand sink in the kitchen near the dish pit lost water pressure. It is trickling out of both the hot and cold when on full blast.
I looked into the checkout situation, but I don't really know what happened or why the numbers aren't matching up. The money collected matches the cash owed on the checkouts, so I think it must just be a spreadsheet issue involving the sales numbers somehow.
86'd items/ need more: Naoto got some more wine glasses!
LY Dinner Sales: $5771
TY Dinner Sales: $6997
+/- : +$1226 / +21%
Dinner Covers: 215
Avg PPA: $32.54
Weather: Cloudy but warm.
Special events?: N/A
Who worked: C1: Clair; C2: Zayn; Sophia; Ellen; Mandy; H1: Megan T.; H2: Megan M.; SA: Jake; Runner: Abe; Camacho & Grace with section and bar.
Flow of Business, Cuts and Ticket Times: We had a slow start to the evening but ramped up the numbers with some 5 tops (6 to be exact.) We went on a 20-30 minute wait starting at 6PM and were totally off by 8:50PM. We under quoted a 3-top and a 4-top that came in at 7:15 and ended up finally getting sat at 8:05PM. Everyone was just sitting forever at that point and the tables were mostly understanding, but we sent them out some edamame and shishito peppers as soon as they sat down.
I cut down to two closers and cut Megan T. at 9PM. It was pretty uneventful after that.
Ticket times were good with the exception of one lost ticket at the sushi bar which resulted in a comped Ikura that the table ended up getting after they asked for their check.
Specials: N/A
3 Staff members that stood out (why/how):
I had to write up Mandy for being more than 10 minutes late to her shift today. She did try calling, before she was supposed to be here, but apparently Naoto was on the phone with Coca-Cola for half an hour. So Sophia told me that Mandy was going to be late. She ended up getting in around 4:15PM.
I also had to write up Abe for being late today. He ended up coming in around 5:30PM. He called and let Megan at the host stand know that he was running late at around 5:05PM. He told me when he arrived that he got stuck at his other job because they got busy.
Jake was awesome and picked up ALL of Kody's shifts this week. I gave him one of the Barley Swinge GC's (and a high five.)
Other Notes:
A rep from TX Sake Co. came in and dined with us tonight and left a bottle of sake in the office for Vince.
Any VIP's in?
Lots of SIN: TX Sake Company; Boiler 9 bartender; Allison (former employee); Roosevelt Room manager; Hole in the Wall bartenders
Comps& Void Detail:
Birthday X1
F&F - 2 Aburi Hamachi for Zayn's friends
Spill - Broken Pisco Bottle X12 shots
F&F - Ankimo Kpbachi for Naoto's sake rep
Sushi Bar Error - Lost ticket Ikura Nigiri
Recovery X2 - Shishito peppers and Edamame for overquote at the host stand
F&F X2 Zatoichi for Alison
Server Error for 3 hot sakes that should have been Asahis. (One was Ellen and the other 2 were Zayn)
R&M needs: The hand sink in the kitchen near the dish pit lost water pressure. It is trickling out of both the hot and cold when on full blast.
I looked into the checkout situation, but I don't really know what happened or why the numbers aren't matching up. The money collected matches the cash owed on the checkouts, so I think it must just be a spreadsheet issue involving the sales numbers somehow.
86'd items/ need more: Naoto got some more wine glasses!
Monday, February 26, 2018
Mon am recap 2/26/18
Written By: Devin Steuerwald
LY Lunch Sales: 2190.00
TY Lunch Sales: 2060.00
+/- : -130.00, -6%
Lunch Covers: 108
Avg PPA: 19.07
Previous Days Labor: 24%
Previous Days Comps: 6%
Controllable Comps: 10.93%
Weather: Sunny and beautiful!!
Special events?: the weather?!
Who worked: Johnny CL1, Angela CL2, Krystin, Ayaka, Naoto Bar, Brittany H1, Zayn FR
Flow of Business, Cuts and Ticket Times:
Very slow for most of the shift. Made cuts around 12:45 and went two on. We got a last pop around 1:30 and Both Johnny and Angela handled themselves really well. We never went on a wait today. all ticket times were fast and all plates went out looking amazing.
Something happened to the computer last night after Annie left. The checkouts in the checkouts folder have mostly been deleted. This weeks checkout file has been moved and all of the weekends data has been deleted. I contacted Elisabeth who is looking into it.
Specials: n/a
3 Staff members that stood out (why/how):
Kody no called no showed today. I tried calling him and sent him a text but never heard back from him.
Angela did a really great job with the last pop we got. She stayed calm and rocked it out. She handles volume very well!!
Zayn (aka Zack) helped out with SA duties while he was FR. He did a great job in the window as well especially since its something he doesn't do often.
Any VIP's in?
Krystin's roommate
Mr. Powell
John H.
Comps& Void Detail:
emp day off for John H
FnF for Krystin's roommate
kome bucks- $10 Grand open
R&M needs:
out of dry-erase markers
86'd items/ need more:
uni
jap uni
ami ebi
LY Lunch Sales: 2190.00
TY Lunch Sales: 2060.00
+/- : -130.00, -6%
Lunch Covers: 108
Avg PPA: 19.07
Previous Days Labor: 24%
Previous Days Comps: 6%
Controllable Comps: 10.93%
Weather: Sunny and beautiful!!
Special events?: the weather?!
Who worked: Johnny CL1, Angela CL2, Krystin, Ayaka, Naoto Bar, Brittany H1, Zayn FR
Flow of Business, Cuts and Ticket Times:
Very slow for most of the shift. Made cuts around 12:45 and went two on. We got a last pop around 1:30 and Both Johnny and Angela handled themselves really well. We never went on a wait today. all ticket times were fast and all plates went out looking amazing.
Something happened to the computer last night after Annie left. The checkouts in the checkouts folder have mostly been deleted. This weeks checkout file has been moved and all of the weekends data has been deleted. I contacted Elisabeth who is looking into it.
Specials: n/a
3 Staff members that stood out (why/how):
Kody no called no showed today. I tried calling him and sent him a text but never heard back from him.
Angela did a really great job with the last pop we got. She stayed calm and rocked it out. She handles volume very well!!
Zayn (aka Zack) helped out with SA duties while he was FR. He did a great job in the window as well especially since its something he doesn't do often.
Any VIP's in?
Krystin's roommate
Mr. Powell
John H.
Comps& Void Detail:
emp day off for John H
FnF for Krystin's roommate
kome bucks- $10 Grand open
R&M needs:
out of dry-erase markers
86'd items/ need more:
uni
jap uni
ami ebi
Sunday, February 25, 2018
Sunday PM 2/25 Recap
Written By: Annie
LY Dinner Sales: $4647
TY Dinner Sales: $7154
+/- : +$3258 / +54%
Dinner Covers: 234
Avg PPA: $30.57
Weather: The sun actually came out today around 3:30PM! Ended up getting colder and foggy as the night went on.
Special events?: N/A
Who worked: C1: Krystin; C2: Clair; Dobbins; Patrick; Zayn; Bartenders with a section: Grace & Naoto; Hiroe FR; Jake SA; H1: Megan M.; H2: Veronica; Megan T.: Cocktail
Flow of Business, Cuts and Ticket Times:
We had a full house waiting at the door today. We filled up by 5:45PM and the kitchen got hit hard. They only had a few ticket times go over 20 minutes, and every table was fine during the initial rush, but we had a full rail + about 10 tickets at two different times. Sushi bar had great ticket times all night long. We got off of the wait at about 8:20 or so, with a still steady flow of people coming in until about 8:45PM when I cut Pat (the only double,) and Megan T. the cocktail. Then I cut down to 2 servers on and cut Megan M. at 9:15PM.
We did have a family of 5 wait during the initial round of tables and when they got sat around 6:30PM, the mom was little grouchy about her kids eating right away. Zayn was at another of his tables, and the guests had only just been sat, but Dobbins was kind enough to take their initial order and put it in under his number. The mom discussed getting the chicken karage as one of the kid's meals, but when it came out, she insisted that she ordered the kids cooked plate, so we had the kitchen start one. I dropped off the chicken karage and said that they could have it while they waited. Then a side of rice got sent back because the woman had wanted it with her veggie tempura, but by the time the rice got to the table, she was already done with it. Then I brought the kids cooked out and the dad said that he never got his tuna poke, which had been sitting at the sushi bar, but did not have a ticket, so no one ended up running it. He said he didn't want it anymore, but I left him take it and told him I would take it off of the bill. In the end, they I was talking to them about how theyve been coming here for a long time and they've noticed it getting busier and that they've had to wait longer and longer each time. They ended up paying with kome bucks from the grand opening and a gift card and said that they totally understood and would be back.
Specials: N/A
3 Staff members that stood out (why/how):
Dobbins was super helpful all night with running food (not just her own, but everyone's) and helping her section buddy, Zayn, in the PDR.
The new dishwasher, Cesar, started today, but had a minor emergency that he said he had to go take care of. He called a little bit after he left and let me know that he wasn't able to make it back in tonight, but would be able to come in tomorrow at 5PM to make it up. He also let me know that he is not able to work his Friday and Saturday shifts due to being scheduled at his other job. Vince, I sent you an email about it.
Jake did a great job tonight. He is getting better at working fast, but keeping his composure. I somehow forgot to ring in his employee order tonight (which I've done a few times now... so I need to work on that. But no one noticed until everyone was already broken down. So I gave him $15 Kome bucks and he wasn't mad at me. Sorry!
Any VIP's in?
Pat's Wife
Comps& Void Detail:
F&F - 2 Madai nigiri for Brennan's girlfriend
Birthday X 1
Recovery - $28.20 (rice, chicken karage and tuna poke for table mentioned above)
Recovery - Fried ice Cream and Camembert for a table that didn't know that we were substituting ramen noddles for our lack of udon noodles.
Kome Bucks X $10 - Grand opening
F&F 20% for Pat's wife
R&M needs:
86'd items/ need more: Very low on the following:
Wine Glasses
Soy Pots (Sushi pots from my last blog...)
White share plates
Large and small metal spoons
LY Dinner Sales: $4647
TY Dinner Sales: $7154
+/- : +$3258 / +54%
Dinner Covers: 234
Avg PPA: $30.57
Weather: The sun actually came out today around 3:30PM! Ended up getting colder and foggy as the night went on.
Special events?: N/A
Who worked: C1: Krystin; C2: Clair; Dobbins; Patrick; Zayn; Bartenders with a section: Grace & Naoto; Hiroe FR; Jake SA; H1: Megan M.; H2: Veronica; Megan T.: Cocktail
Flow of Business, Cuts and Ticket Times:
We had a full house waiting at the door today. We filled up by 5:45PM and the kitchen got hit hard. They only had a few ticket times go over 20 minutes, and every table was fine during the initial rush, but we had a full rail + about 10 tickets at two different times. Sushi bar had great ticket times all night long. We got off of the wait at about 8:20 or so, with a still steady flow of people coming in until about 8:45PM when I cut Pat (the only double,) and Megan T. the cocktail. Then I cut down to 2 servers on and cut Megan M. at 9:15PM.
We did have a family of 5 wait during the initial round of tables and when they got sat around 6:30PM, the mom was little grouchy about her kids eating right away. Zayn was at another of his tables, and the guests had only just been sat, but Dobbins was kind enough to take their initial order and put it in under his number. The mom discussed getting the chicken karage as one of the kid's meals, but when it came out, she insisted that she ordered the kids cooked plate, so we had the kitchen start one. I dropped off the chicken karage and said that they could have it while they waited. Then a side of rice got sent back because the woman had wanted it with her veggie tempura, but by the time the rice got to the table, she was already done with it. Then I brought the kids cooked out and the dad said that he never got his tuna poke, which had been sitting at the sushi bar, but did not have a ticket, so no one ended up running it. He said he didn't want it anymore, but I left him take it and told him I would take it off of the bill. In the end, they I was talking to them about how theyve been coming here for a long time and they've noticed it getting busier and that they've had to wait longer and longer each time. They ended up paying with kome bucks from the grand opening and a gift card and said that they totally understood and would be back.
Specials: N/A
3 Staff members that stood out (why/how):
Dobbins was super helpful all night with running food (not just her own, but everyone's) and helping her section buddy, Zayn, in the PDR.
The new dishwasher, Cesar, started today, but had a minor emergency that he said he had to go take care of. He called a little bit after he left and let me know that he wasn't able to make it back in tonight, but would be able to come in tomorrow at 5PM to make it up. He also let me know that he is not able to work his Friday and Saturday shifts due to being scheduled at his other job. Vince, I sent you an email about it.
Jake did a great job tonight. He is getting better at working fast, but keeping his composure. I somehow forgot to ring in his employee order tonight (which I've done a few times now... so I need to work on that. But no one noticed until everyone was already broken down. So I gave him $15 Kome bucks and he wasn't mad at me. Sorry!
Any VIP's in?
Pat's Wife
Comps& Void Detail:
F&F - 2 Madai nigiri for Brennan's girlfriend
Birthday X 1
Recovery - $28.20 (rice, chicken karage and tuna poke for table mentioned above)
Recovery - Fried ice Cream and Camembert for a table that didn't know that we were substituting ramen noddles for our lack of udon noodles.
Kome Bucks X $10 - Grand opening
F&F 20% for Pat's wife
R&M needs:
86'd items/ need more: Very low on the following:
Wine Glasses
Soy Pots (Sushi pots from my last blog...)
White share plates
Large and small metal spoons
SUN AM recap 2/25/18
Written By: Devin Steuerwald
LY Lunch Sales: 2726.00
TY Lunch Sales: 4195.00
+/- : +1469.00, +54%
Lunch Covers: 200
Avg PPA: 20.98
Previous Days Labor: 16%
Previous Days Comps: 4%
Controllable Comps: 5.50%
Weather: rainy then sunny
Special events?: n/a
Who worked: Mandy CL1, Sophia training Justin CL2, John H, Ellen, Ayaka, Pat, Jason C bar, Alyssa H1, Melody H2, Jake SA, Abe FR
Flow of Business, Cuts and Ticket Times:
pretty mellow start to the day, we did have a lot of larger parties today though. we got a 11, 6 and a 5 top all at 11:30. We stayed pretty slow until about 12:45 when we went on a small wait that only lasted about 10 mins. Started to clear out around 2:15 so I cut down to just closers. All ticket times were good and all plates went out looking great.
We had one kitchen issue, we ran out of udon noodles so Sophia subed ramen and soba noddles for 2 orders of kayaku udon. unfortunately the kitchen sent them out with cold broth. the table sent them back and we fixed them up. I took them of the bill for the mistake. same table ordered Uni right when we ran out and then tried to order jap. uni but we only had enough for one order. I went back to the table and apologized for us running out of so much today. I gave them a $15 promo card and told them next time the uni would be on us! they said they come in all the time that they would be back soon.
We had a guest come to pick up a catering order that none of us knew about. I called Andrew to confirm and the order was placed and confirmed. we got the order out in about 15 min. I apologized to the guest and gave him a 15% discount for the trouble. after the food came out pretty fast he seemed ok and not angry anymore. I also gave him a $15 kome bucks and thanked him for understanding.
Specials:
3 Staff members that stood out (why/how):
Justin did pretty good on his wait train. Sophia said he one trips himself a lot and that he doesn't stay focused on what he is doing. She suggested we keep an eye on him when he hits the floor, that he will have some edges that need to be polished.
Kody's dog passed away last night so he called in to Leary. I sent out texts to Beorn and Jake, Jake was able to come in but didn't get here till about 1pm. I SA'd until he got here.
John H really stepped up and helped out a lot today with pre busing and resetting tables. Not only in his section but in the whole restaurant. It was really good to see him step up like that!
Any VIP's in?
Comps& Void Detail:
Kit Error- cold broth (see above note)
training meal for Sophia and Justin
Emp day off- Justin's wife
R&M needs:
one of the lowboys in the kitchen was not down to temp when we got here this morning. Matt pulled all the product and I got a repairman out. A roll of printer paper had fallen down and was stuck in the condenser fan motor blades.
We need to order more blue painter tape
86'd items/ need more:
udon noodles
uni
jap uni
LY Lunch Sales: 2726.00
TY Lunch Sales: 4195.00
+/- : +1469.00, +54%
Lunch Covers: 200
Avg PPA: 20.98
Previous Days Labor: 16%
Previous Days Comps: 4%
Controllable Comps: 5.50%
Weather: rainy then sunny
Special events?: n/a
Who worked: Mandy CL1, Sophia training Justin CL2, John H, Ellen, Ayaka, Pat, Jason C bar, Alyssa H1, Melody H2, Jake SA, Abe FR
Flow of Business, Cuts and Ticket Times:
pretty mellow start to the day, we did have a lot of larger parties today though. we got a 11, 6 and a 5 top all at 11:30. We stayed pretty slow until about 12:45 when we went on a small wait that only lasted about 10 mins. Started to clear out around 2:15 so I cut down to just closers. All ticket times were good and all plates went out looking great.
We had one kitchen issue, we ran out of udon noodles so Sophia subed ramen and soba noddles for 2 orders of kayaku udon. unfortunately the kitchen sent them out with cold broth. the table sent them back and we fixed them up. I took them of the bill for the mistake. same table ordered Uni right when we ran out and then tried to order jap. uni but we only had enough for one order. I went back to the table and apologized for us running out of so much today. I gave them a $15 promo card and told them next time the uni would be on us! they said they come in all the time that they would be back soon.
We had a guest come to pick up a catering order that none of us knew about. I called Andrew to confirm and the order was placed and confirmed. we got the order out in about 15 min. I apologized to the guest and gave him a 15% discount for the trouble. after the food came out pretty fast he seemed ok and not angry anymore. I also gave him a $15 kome bucks and thanked him for understanding.
Specials:
3 Staff members that stood out (why/how):
Justin did pretty good on his wait train. Sophia said he one trips himself a lot and that he doesn't stay focused on what he is doing. She suggested we keep an eye on him when he hits the floor, that he will have some edges that need to be polished.
Kody's dog passed away last night so he called in to Leary. I sent out texts to Beorn and Jake, Jake was able to come in but didn't get here till about 1pm. I SA'd until he got here.
John H really stepped up and helped out a lot today with pre busing and resetting tables. Not only in his section but in the whole restaurant. It was really good to see him step up like that!
Any VIP's in?
Comps& Void Detail:
Kit Error- cold broth (see above note)
training meal for Sophia and Justin
Emp day off- Justin's wife
R&M needs:
one of the lowboys in the kitchen was not down to temp when we got here this morning. Matt pulled all the product and I got a repairman out. A roll of printer paper had fallen down and was stuck in the condenser fan motor blades.
We need to order more blue painter tape
86'd items/ need more:
udon noodles
uni
jap uni
Saturday PM 2/24/18 Recap
Written By: Annie
LY Dinner Sales: $7517
TY Dinner Sales: $12012
+/- : +$4495 / +60%
Dinner Covers: 343 (Is that a record!?)
Avg PPA: $35.02
Weather: Muggy and warm.
Special events: N/A
Who worked: C1: Lindsey; C2: Dusten; Angela; Clair; Patrick; Sophia training Justin; Jake & Beorn on SA; Jonh H. on FR; H1: Melody; H2: Megan T.; Cocktail: Alyssa
Flow of Business, Cuts and Ticket Times: We were busy right off the bat tonight and were on a wait by 5:26PM. We were at 40-50 minutes by 6PM, grew to 45 - 1 hour by 6:10PM, and were at an hour - 1.5 hours by 6:30PM. Had a handful of 5 - 7 tops and the reservation of 9PPL at 5PM. We ended up getting off of the wait by 9:40PM. I cut the Jake, Melody and Alyssa at that time, then went down to 2 servers at 10:15PM, with not much action in between.
The kitchen got hit hard at open and then staid pretty steady all night. The sushi bar had a few long ticket times during the 6-7PM hour, but nothing that had to be comped. The longest ticket times were for people on the wait list trying to get cocktails starting at about 7:30PM. Once Alyssa or I ordered their drinks, I hopped behind the bar and helped do wine, sake and beer for a minute so that the bartenders could concentrate on the cocktails.
I did have a table mention early on in the shift that her Mabo Tofu was a larger portion than she remembered. It looked on the large side, but the rest that came out tonight looked to be normal.
Specials: N/A
3 Staff members that stood out (why/how):
Alyssa had a pretty rough patch cocktailing between 7:30PM and 8:15 or so. Between the two of us, we had about 30 individual drinks to ring in. Guests were getting antsy trying to order drinks directly from the bar. With $1500 in sales, she did an overall awesome job, it was just entirely too many people for any one person to serve in a timely manner when they all wanted to order at once. She did get a little overwhelmed at one point. I told her next time that she just needs to ask for help sooner.
Megan ended up taking a drink order before Alyssa got here today, but forgot about it and then couldn't find the receipt at the end of the night. It was a credit card transaction for $19.49. I just didn't enter a tip and added the checkout to Alyssa's in the checkout spreadsheet.
Beorn had a few pointers at the end of the shift that he said would help the SA's during service:
- Keep at least one broom and dustpan in the bathroom hall closet. I guess the kitchen and/or sushi bar keeps taking them during service.
- Keep more sushi pots at the SA cart (maybe just order more sushi pots in general)
- Have the SA's work on polishing chopsticks and give the hosts some more as they need them.
Lindsey had ordered a few sauces from the sushi bar, and Josh H. made it a point to let us know that the food runner has ponzu sauce and that it would be easier to get it from there rather than the sushi bar.
I think John had a long day and was getting annoyed by the servers at the end of the shift today. He had originally ordered food, but then told me he didn't want any anymore. The comment came after Lindsey had misheard one of her tables and John had run fries to another of Lindsey's tables in error. I think he was just frustrated and tired.
Dusten also mentioned that he noticed a lot of standing water in the server station from the AM shift when he arrived today.
Kristin and Johnny did a bangerang job with 20+ tickets during the busy time tonight!
Any VIP's in:
Director of Operations of Contigo
Comps& Void Detail:
Friends & Family dessert for one of Patrick's tables
Recovery piece of salmon nigiri for a table who had some thin pieces of salmon on top of their Spooky roll... same couple from last week who though the salmon portion in their Sunshine was on the "skimpy" side.
Server misring - Johnny hit an extra piece of salmon nigiri on accident
Birthday dessert X1
Recovery - Kome fries got rang to the wrong table
FOH Error - Korroke/Fries mixed up on a table
F&F Contigo - 2 pieces nigiri
R&M needs:
86'd items/ need more: Need more sushi pots!
LY Dinner Sales: $7517
TY Dinner Sales: $12012
+/- : +$4495 / +60%
Dinner Covers: 343 (Is that a record!?)
Avg PPA: $35.02
Weather: Muggy and warm.
Special events: N/A
Who worked: C1: Lindsey; C2: Dusten; Angela; Clair; Patrick; Sophia training Justin; Jake & Beorn on SA; Jonh H. on FR; H1: Melody; H2: Megan T.; Cocktail: Alyssa
Flow of Business, Cuts and Ticket Times: We were busy right off the bat tonight and were on a wait by 5:26PM. We were at 40-50 minutes by 6PM, grew to 45 - 1 hour by 6:10PM, and were at an hour - 1.5 hours by 6:30PM. Had a handful of 5 - 7 tops and the reservation of 9PPL at 5PM. We ended up getting off of the wait by 9:40PM. I cut the Jake, Melody and Alyssa at that time, then went down to 2 servers at 10:15PM, with not much action in between.
The kitchen got hit hard at open and then staid pretty steady all night. The sushi bar had a few long ticket times during the 6-7PM hour, but nothing that had to be comped. The longest ticket times were for people on the wait list trying to get cocktails starting at about 7:30PM. Once Alyssa or I ordered their drinks, I hopped behind the bar and helped do wine, sake and beer for a minute so that the bartenders could concentrate on the cocktails.
I did have a table mention early on in the shift that her Mabo Tofu was a larger portion than she remembered. It looked on the large side, but the rest that came out tonight looked to be normal.
Specials: N/A
3 Staff members that stood out (why/how):
Alyssa had a pretty rough patch cocktailing between 7:30PM and 8:15 or so. Between the two of us, we had about 30 individual drinks to ring in. Guests were getting antsy trying to order drinks directly from the bar. With $1500 in sales, she did an overall awesome job, it was just entirely too many people for any one person to serve in a timely manner when they all wanted to order at once. She did get a little overwhelmed at one point. I told her next time that she just needs to ask for help sooner.
Megan ended up taking a drink order before Alyssa got here today, but forgot about it and then couldn't find the receipt at the end of the night. It was a credit card transaction for $19.49. I just didn't enter a tip and added the checkout to Alyssa's in the checkout spreadsheet.
Beorn had a few pointers at the end of the shift that he said would help the SA's during service:
- Keep at least one broom and dustpan in the bathroom hall closet. I guess the kitchen and/or sushi bar keeps taking them during service.
- Keep more sushi pots at the SA cart (maybe just order more sushi pots in general)
- Have the SA's work on polishing chopsticks and give the hosts some more as they need them.
Lindsey had ordered a few sauces from the sushi bar, and Josh H. made it a point to let us know that the food runner has ponzu sauce and that it would be easier to get it from there rather than the sushi bar.
I think John had a long day and was getting annoyed by the servers at the end of the shift today. He had originally ordered food, but then told me he didn't want any anymore. The comment came after Lindsey had misheard one of her tables and John had run fries to another of Lindsey's tables in error. I think he was just frustrated and tired.
Dusten also mentioned that he noticed a lot of standing water in the server station from the AM shift when he arrived today.
Kristin and Johnny did a bangerang job with 20+ tickets during the busy time tonight!
Any VIP's in:
Director of Operations of Contigo
Comps& Void Detail:
Friends & Family dessert for one of Patrick's tables
Recovery piece of salmon nigiri for a table who had some thin pieces of salmon on top of their Spooky roll... same couple from last week who though the salmon portion in their Sunshine was on the "skimpy" side.
Server misring - Johnny hit an extra piece of salmon nigiri on accident
Birthday dessert X1
Recovery - Kome fries got rang to the wrong table
FOH Error - Korroke/Fries mixed up on a table
F&F Contigo - 2 pieces nigiri
R&M needs:
86'd items/ need more: Need more sushi pots!
Saturday, February 24, 2018
Saturday AM Recap 2/24/18
Written By: Leary
LY Lunch Sales: 2739
TY Lunch Sales: 3770
+/- : +1031, +38%
Lunch Covers: 224
Avg PPA: 16.83 Lots of kids today
Previous Days Labor: 16%
Previous Days Comps: 5%
Controllable Comps: 11.59%
Weather: Cloudy and muggy, everyone is missing the sunshine
Special events?:
Who worked: Sophia, Kelly, Ellen, Zayn, John H, Mandy Cl, Zayn SA, Hiroe FR, Alyssa & Veronica H, Naoto Bar
Flow of Business, Cuts and Ticket Times:
Seemed like we were going to have another busy Saturday. Early rush with an 11-top at 1130 and several other 5-tops and 2 6-tops. Hit a wait by noon and stayed on a steady 20-30 minute wait for the next hour and a half. Oddly it just sorta died out at 2 when normally we would be getting that final push. Kitchen got a nice pop at 2 from that final seating, but handled it well. Ticket times were great all around today.
Specials:
3 Staff members that stood out (why/how):
-Kody came in and told me he wasn't feeling very well today, and asked if he could possibly go early. I went ahead and cut him around 1215, because he was dragging so hard. Everyone did a great job helping Beorn out for the rest of the shift. I was a little disappointed I didn't get to work with Kody today and try and coach him into some better habits and speed. I'll work with in the beginning of next week.
-Ellen definitely struggles a bit with volume, and tends to do things one at a time. She needs to really work on the art of consolidation.
-Had a new potential host start this morning, Leah. She interviewed with Devin and I really well, and seemed like a good hire. Started on a weird note when filling out paper work. I had the feeling after talking with her for about 5 minutes that she wasn't going to last, but wanted to see how the shift goes. Also, seemed like she might be slightly intoxicated from the night before according to Alyssa. She came up to me about 2 hours into the shift, and said it wasn't a good fit for her. I happily shook her hand, and wished her the best of luck. Glad it worked itself out.
Any VIP's in?
James & Ingrid with their new little one
Sayo, James, and baby makes three
Comps& Void Detail:
$30 in Kome Bucks
FNF for Sayo
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2739
TY Lunch Sales: 3770
+/- : +1031, +38%
Lunch Covers: 224
Avg PPA: 16.83 Lots of kids today
Previous Days Labor: 16%
Previous Days Comps: 5%
Controllable Comps: 11.59%
Weather: Cloudy and muggy, everyone is missing the sunshine
Special events?:
Who worked: Sophia, Kelly, Ellen, Zayn, John H, Mandy Cl, Zayn SA, Hiroe FR, Alyssa & Veronica H, Naoto Bar
Flow of Business, Cuts and Ticket Times:
Seemed like we were going to have another busy Saturday. Early rush with an 11-top at 1130 and several other 5-tops and 2 6-tops. Hit a wait by noon and stayed on a steady 20-30 minute wait for the next hour and a half. Oddly it just sorta died out at 2 when normally we would be getting that final push. Kitchen got a nice pop at 2 from that final seating, but handled it well. Ticket times were great all around today.
Specials:
3 Staff members that stood out (why/how):
-Kody came in and told me he wasn't feeling very well today, and asked if he could possibly go early. I went ahead and cut him around 1215, because he was dragging so hard. Everyone did a great job helping Beorn out for the rest of the shift. I was a little disappointed I didn't get to work with Kody today and try and coach him into some better habits and speed. I'll work with in the beginning of next week.
-Ellen definitely struggles a bit with volume, and tends to do things one at a time. She needs to really work on the art of consolidation.
-Had a new potential host start this morning, Leah. She interviewed with Devin and I really well, and seemed like a good hire. Started on a weird note when filling out paper work. I had the feeling after talking with her for about 5 minutes that she wasn't going to last, but wanted to see how the shift goes. Also, seemed like she might be slightly intoxicated from the night before according to Alyssa. She came up to me about 2 hours into the shift, and said it wasn't a good fit for her. I happily shook her hand, and wished her the best of luck. Glad it worked itself out.
Any VIP's in?
James & Ingrid with their new little one
Sayo, James, and baby makes three
Comps& Void Detail:
$30 in Kome Bucks
FNF for Sayo
R&M needs:
86'd items/ need more:
Friday PM Recap 2/23/18
Written By: Leary:
LY Dinner Sales: 7398
TY Dinner Sales: 11544
+/- : +4146, +56%
Dinner Covers: 335
Avg PPA: 34.46
Weather: Humid and light drizzles in the beginning of the evening
Special events?:
Who worked:
Sophia, Zayn, Ayaka, Angela, Krystin, Dusten Cl, Beorn & Jake SA, Abe FR, Melody & Megan H, Naoto & Johnny Bar, Alyssa Cktl
Flow of Business, Cuts and Ticket Times:
Busy start tonight. We were on a wait by 525. Several big tops tonight. 3 6-top and 2 7-tops. Had a few more on the wait which raised our quote times, but then they no-showed. Hit about 1:30 hr wait at our peak around 830. Had one last round of seating a little after 10, and then off the wait. Cut 1 host, 1 SA, and Alyssa at 10:05. Ticket times were great in the kitchen tonight despite some pretty large pops. Sushi bar got hit hard for a good chunk of the evening as well. Only had a couple of rolls take a little longer than normal, and 1 Tarantula that hit 30 minutes.
Had another issue with Devin showing up today asking for his check. He was told it was mailed to him. When he left he tried to steal Josh's bike. Josh caught him in the act. I saw it going down on the camera, confirmed with Josh, and immediately called 911. Devin saw started walking towards me, and reached into his hoody pocket like he was about to pull something out. I walked in the front door held the doors closed and told him the cops were on the way. He walked off. The cops came and I explained the situation and they said there was nothing they could do because a crime was fully committed. They still said I wasn't legally allowed to give him criminal trespassing warning because he wasn't on the property when they arrived. That doesn't seem right. I did get some info for a detective to call Monday morning to see if there is any action we can take against him. Until then we need to take every precaution possible.
Specials:
3 Staff members that stood out (why/how):
-Able did seem to struggle quite a bit tonight. I helped him during the biggest pops. There weren't any major mistakes, but it seemed like the busy double was getting to him and he was loosing focus by the middle of the night.
-Ayaka and Angela did well for being still pretty green on the floor, but did lots of support during some seating pops. I think they will both improve with time.
Any VIP's in?
-Jason & Susan, Susan is due in 2 weeks
-Julian and Nona
-Rachel & Carlos
Comps& Void Detail:
- 4 Birthday comps
-Emp Day off for Drew
-DNL Mango Jango, customer didn't like ginger beer and also didn't read the menu
-$15 in Holiday Kome Bucks
-FOH Alone Together & Sunshine were ran to the wrong table
-Recovery for the Alone together for table that had their rolls ran incorrectly
-Sushi Bar Error for a long ticket for Tarantula hit 30 minutes and the table was getting pretty cranky with Sophia.
-$3 Kome Bucks from Dusten
R&M needs:
-Office computer died this morning before I got here. I was a little stressed about not having it for the weekend. Luckily my friend owns a laptop repair business and I was able to catch him before he left during the break. He had it up and running in no time, and did it for free.
-Rodrigo fixed the leak behind the soda machine this morning.
86'd items/ need more:
LY Dinner Sales: 7398
TY Dinner Sales: 11544
+/- : +4146, +56%
Dinner Covers: 335
Avg PPA: 34.46
Weather: Humid and light drizzles in the beginning of the evening
Special events?:
Who worked:
Sophia, Zayn, Ayaka, Angela, Krystin, Dusten Cl, Beorn & Jake SA, Abe FR, Melody & Megan H, Naoto & Johnny Bar, Alyssa Cktl
Flow of Business, Cuts and Ticket Times:
Busy start tonight. We were on a wait by 525. Several big tops tonight. 3 6-top and 2 7-tops. Had a few more on the wait which raised our quote times, but then they no-showed. Hit about 1:30 hr wait at our peak around 830. Had one last round of seating a little after 10, and then off the wait. Cut 1 host, 1 SA, and Alyssa at 10:05. Ticket times were great in the kitchen tonight despite some pretty large pops. Sushi bar got hit hard for a good chunk of the evening as well. Only had a couple of rolls take a little longer than normal, and 1 Tarantula that hit 30 minutes.
Had another issue with Devin showing up today asking for his check. He was told it was mailed to him. When he left he tried to steal Josh's bike. Josh caught him in the act. I saw it going down on the camera, confirmed with Josh, and immediately called 911. Devin saw started walking towards me, and reached into his hoody pocket like he was about to pull something out. I walked in the front door held the doors closed and told him the cops were on the way. He walked off. The cops came and I explained the situation and they said there was nothing they could do because a crime was fully committed. They still said I wasn't legally allowed to give him criminal trespassing warning because he wasn't on the property when they arrived. That doesn't seem right. I did get some info for a detective to call Monday morning to see if there is any action we can take against him. Until then we need to take every precaution possible.
Specials:
3 Staff members that stood out (why/how):
-Able did seem to struggle quite a bit tonight. I helped him during the biggest pops. There weren't any major mistakes, but it seemed like the busy double was getting to him and he was loosing focus by the middle of the night.
-Ayaka and Angela did well for being still pretty green on the floor, but did lots of support during some seating pops. I think they will both improve with time.
Any VIP's in?
-Jason & Susan, Susan is due in 2 weeks
-Julian and Nona
-Rachel & Carlos
Comps& Void Detail:
- 4 Birthday comps
-Emp Day off for Drew
-DNL Mango Jango, customer didn't like ginger beer and also didn't read the menu
-$15 in Holiday Kome Bucks
-FOH Alone Together & Sunshine were ran to the wrong table
-Recovery for the Alone together for table that had their rolls ran incorrectly
-Sushi Bar Error for a long ticket for Tarantula hit 30 minutes and the table was getting pretty cranky with Sophia.
-$3 Kome Bucks from Dusten
R&M needs:
-Office computer died this morning before I got here. I was a little stressed about not having it for the weekend. Luckily my friend owns a laptop repair business and I was able to catch him before he left during the break. He had it up and running in no time, and did it for free.
-Rodrigo fixed the leak behind the soda machine this morning.
86'd items/ need more:
Friday, February 23, 2018
Friday A.M 2/23/18
Written By: Drew
LY Lunch Sales: $1969
TY Lunch Sales: $3800
+/- : +93%
Lunch Covers: 185
Avg PPA: $20.54
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:
Cloudy and in the 50's
Special events?:
Who worked:
Ellen, Patrick, Sophia, Zayn, Lindsey(CL1), Clair(CL2), Megan T(H), Jake(SA), Abe(FR), Naoto(BAR).
Flow of Business, Cuts and Ticket Times:
-Complete opposite of yesterday we were incredibly busy. Right at open we had a walk in 14 top which turned into an 18top. It would have been great to put them in the party room but we had a 12pm reservation that we were holidng for 11ppl. We quickly put together all of Zayns section which was 32-35. That was able to fit 14 the remainder 4 were given to Sophia right next to them at 24. They were all very nice and pleasant.
-We went on a 20-30 min wait at around 12 and stayed on the wait til about 1 then all large parties got up and we were abel to start rapidly seating. People trickled in by 2s and we went on another wait for like 15 min. Didn't make any cuts until around 1:45 when i cut the doubles who were sophia and zayn.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
-Dena
Comps& Void Detail:
-FNF x Dena
-FOH Error x server ran nigri to wrong table
-Recovery x " "
-Sushi Bar Error x Sunshine
-$10 Kome bucks x Hard mango
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1969
TY Lunch Sales: $3800
+/- : +93%
Lunch Covers: 185
Avg PPA: $20.54
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:
Cloudy and in the 50's
Special events?:
Who worked:
Ellen, Patrick, Sophia, Zayn, Lindsey(CL1), Clair(CL2), Megan T(H), Jake(SA), Abe(FR), Naoto(BAR).
Flow of Business, Cuts and Ticket Times:
-Complete opposite of yesterday we were incredibly busy. Right at open we had a walk in 14 top which turned into an 18top. It would have been great to put them in the party room but we had a 12pm reservation that we were holidng for 11ppl. We quickly put together all of Zayns section which was 32-35. That was able to fit 14 the remainder 4 were given to Sophia right next to them at 24. They were all very nice and pleasant.
-We went on a 20-30 min wait at around 12 and stayed on the wait til about 1 then all large parties got up and we were abel to start rapidly seating. People trickled in by 2s and we went on another wait for like 15 min. Didn't make any cuts until around 1:45 when i cut the doubles who were sophia and zayn.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
-Dena
Comps& Void Detail:
-FNF x Dena
-FOH Error x server ran nigri to wrong table
-Recovery x " "
-Sushi Bar Error x Sunshine
-$10 Kome bucks x Hard mango
R&M needs:
86'd items/ need more:
Thursday, February 22, 2018
THURSDAY PM Recap 2/22/18
Written By: Devin Steuerwald
LY Dinner Sales:5550.00
TY Dinner Sales: 7011.00
+/- : +1461.00, +26%
Dinner Covers: 241
Avg PPA: 29.09
Weather: cold and rainy with some lightning
Special events?: n/a
Who worked: Dusten CL1, John H Cl2, Angela, Ayaka, Pat, Krystin, Naoto Bar, Abe FR, Beorn SA, Alyssa CT, Veronica H1, Melody H2
Flow of Business, Cuts and Ticket Times:
Steady start to the night with a line at the door when we reopened. After we got through the line we were about half full right off the jump. Nice pace to the earlier part of the night with no wait for a 2 top and we went on a wait for 3+ at 6:55. We went on a full wait by 7:12 with an average of 30-40 min for 2 top and 35-45 for 3+ at 7:58. We came off the wait at 8:35 when I cut CT and H1. at 9:15 I cut down to 2 on the floor and the restaurant started to clear out and we only had a few tables at closing time. Ticket times were all good tonight and everything went out looking amazing!
John had a glass of kiku-masamune tarusake go out in a chipped glass, the guest showed john and he reordered them a new glass and we comped it off.
we had an omu-soba go out in the beginning of service that the guest said the noodles were clumped up and that the sauce wasn't very tasty. Leary followed up with the kitchen and the table.
Specials:n/a
3 Staff members that stood out (why/how):
John H was very helpful tonight and did a great job as a closer.
Naoto held the bar down solo tonight and did an amazing job, great job brother!
Any VIP's in?
Hayden from NiKome
Comps& Void Detail:
-server misring- John's table asked him about two dishes and he thought they wanted both but they only wanted one. Talked to John about repeating his orders back to the guests so that these types of comps wont happen.
-DNL- Taiyaki- guest took one bite and dint like it.
-Recovery- Sake see note above
-Server misring- Krystin misunderstood when her table and ordered an extra Camembert
-emp day off- Hayden from Nikome- 21.60
-bday- X1
-kome bucks- 30.00
kome bucks- 9.25 from dusten
R&M needs:
86'd items/ need more:
LY Dinner Sales:5550.00
TY Dinner Sales: 7011.00
+/- : +1461.00, +26%
Dinner Covers: 241
Avg PPA: 29.09
Weather: cold and rainy with some lightning
Special events?: n/a
Who worked: Dusten CL1, John H Cl2, Angela, Ayaka, Pat, Krystin, Naoto Bar, Abe FR, Beorn SA, Alyssa CT, Veronica H1, Melody H2
Flow of Business, Cuts and Ticket Times:
Steady start to the night with a line at the door when we reopened. After we got through the line we were about half full right off the jump. Nice pace to the earlier part of the night with no wait for a 2 top and we went on a wait for 3+ at 6:55. We went on a full wait by 7:12 with an average of 30-40 min for 2 top and 35-45 for 3+ at 7:58. We came off the wait at 8:35 when I cut CT and H1. at 9:15 I cut down to 2 on the floor and the restaurant started to clear out and we only had a few tables at closing time. Ticket times were all good tonight and everything went out looking amazing!
John had a glass of kiku-masamune tarusake go out in a chipped glass, the guest showed john and he reordered them a new glass and we comped it off.
we had an omu-soba go out in the beginning of service that the guest said the noodles were clumped up and that the sauce wasn't very tasty. Leary followed up with the kitchen and the table.
Specials:n/a
3 Staff members that stood out (why/how):
John H was very helpful tonight and did a great job as a closer.
Naoto held the bar down solo tonight and did an amazing job, great job brother!
Any VIP's in?
Hayden from NiKome
Comps& Void Detail:
-server misring- John's table asked him about two dishes and he thought they wanted both but they only wanted one. Talked to John about repeating his orders back to the guests so that these types of comps wont happen.
-DNL- Taiyaki- guest took one bite and dint like it.
-Recovery- Sake see note above
-Server misring- Krystin misunderstood when her table and ordered an extra Camembert
-emp day off- Hayden from Nikome- 21.60
-bday- X1
-kome bucks- 30.00
kome bucks- 9.25 from dusten
R&M needs:
86'd items/ need more:
Thursday A.M. 2/22/18
Written By: Drew
LY Lunch Sales: $2254
TY Lunch Sales: $1778
+/-: -21%
Lunch Covers: 88
Avg PPA: $20.20
Previous Days Labor: 25%
Previous Days Comps: 7%
Controllable Comps: 1.02%
Weather:
Cold and in the high 30's and Cloudy
Special events?:
Who worked:
Ayaka, John H, Krystin (Trainer), Justin(Trainee), Kelly D(CL1), Johnny(CL2), Naoto(Bar), Beorn(SA), Abe(FR), Brittany(H).
Flow of Business, Cuts and Ticket Times:
-Really really slow shift! Slowest lunch I've worked. Before we opened Kelly D asked John H if he wanted to switch since he was a double and she wasn't. I allowed it and the shift went smooth. I cut 2 doubles at 1 and then went down to closers at 1:30 and then just went down to Johnny at 1:40.
-Only slight issue was that Naoto rang in a kids ramen but forgot they asked for no Corn or Nori. He rerang in the ramen properly and Vince refired a kids ramen. I went over to the family and apologized for our mistake and brought them the remake myself. Didn't have to comp it, they didn't seem phased by it at all and were very understanding. Really nice people!
-Did have an abnormal amount of Reservation calls today, It has begun!
Specials:
3 Staff members that stood out (why/how):
-I'm not sure there was anyone who was even really challenged. Everyone was super helpful though. At one point it was so slow that i saw 4 servers plus the SA busting a table and resetting it, just like a pit crew!
Any VIP's in?
-Sushi chef Leo
-Justin's Wife
Comps& Void Detail:
-Emp Day off x Leo
-FNF x Justins wife
-Server misring x Kids Ramen
-Kome Bucks x Leo
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2254
TY Lunch Sales: $1778
+/-: -21%
Lunch Covers: 88
Avg PPA: $20.20
Previous Days Labor: 25%
Previous Days Comps: 7%
Controllable Comps: 1.02%
Weather:
Cold and in the high 30's and Cloudy
Special events?:
Who worked:
Ayaka, John H, Krystin (Trainer), Justin(Trainee), Kelly D(CL1), Johnny(CL2), Naoto(Bar), Beorn(SA), Abe(FR), Brittany(H).
Flow of Business, Cuts and Ticket Times:
-Really really slow shift! Slowest lunch I've worked. Before we opened Kelly D asked John H if he wanted to switch since he was a double and she wasn't. I allowed it and the shift went smooth. I cut 2 doubles at 1 and then went down to closers at 1:30 and then just went down to Johnny at 1:40.
-Only slight issue was that Naoto rang in a kids ramen but forgot they asked for no Corn or Nori. He rerang in the ramen properly and Vince refired a kids ramen. I went over to the family and apologized for our mistake and brought them the remake myself. Didn't have to comp it, they didn't seem phased by it at all and were very understanding. Really nice people!
-Did have an abnormal amount of Reservation calls today, It has begun!
Specials:
3 Staff members that stood out (why/how):
-I'm not sure there was anyone who was even really challenged. Everyone was super helpful though. At one point it was so slow that i saw 4 servers plus the SA busting a table and resetting it, just like a pit crew!
Any VIP's in?
-Sushi chef Leo
-Justin's Wife
Comps& Void Detail:
-Emp Day off x Leo
-FNF x Justins wife
-Server misring x Kids Ramen
-Kome Bucks x Leo
R&M needs:
86'd items/ need more:
Wednesday, February 21, 2018
Wed PM Recap 2/21/18
Written By: Devin Steuerwald
LY Dinner Sales: 4870.00
TY Dinner Sales: 6730.00
+/- : +1860.00, +38%
Dinner Covers: 225
Avg PPA: 29.91
Weather: Cold and Rainy
Special events?: n/a
Who worked: Sophia CL1, Mandy Cl2, Ellen, Angela, Dusten training Justin, Johnny and Camacho Bar, Vermnica H1, Megan H2, John H CT, Jake SA, Abe FR
Flow of Business, Cuts and Ticket Times:
Nice steady night, we went on a wait by 6 pm. We had 16 top reservation at 6pm with 2 walk in 5 tops all around the same time. By 7:15 we were averaging 25-35 min waits, that went up to 35-45 min by 8:00 pm. Started to slow down and the wait went down to 20 min around 8:30 and we were off the wait by 9:00 pm. Cut CT around 8:30 and H1 around 8:45 went 2 on the floor at 9:15. All ticket times were great with no issues and all plates went out looking great!
Dusten had a table that told him the bamboo in the ramen tasted "off". I asked Vince to taste it and he thought it tasted normal but to be on the safe side he opened a new package. I went over to the table and apologized let them know we opened a new package of bamboo and that we could remake the ramen but he didn't want it anymore. I offered to take it off the bill and he got embarrassed and said I didn't need to do that. I told him I was glad he told us because we take the quality of our food very serious. I sent out a couple Aburi Hamachi as a thank you and they seemed happy.
Specials:n/a
3 Staff members that stood out (why/how):
Any VIP's in?
Sam Harte ( voice actress and Devin's friend)
Comps& Void Detail:
Recovery- no like ramen (see above) 7.00
Kome Bucks- 15.00
Training meal- justin/Dusten 35.50
bday-x2
FnF- Sam Harte 22.00
R&M needs:
Coke came out and told us that the leak isn't on their side of the plumbing and that we would need to get it fixed, Leary has a call in to our maintenance man.
86'd items/ need more:
LY Dinner Sales: 4870.00
TY Dinner Sales: 6730.00
+/- : +1860.00, +38%
Dinner Covers: 225
Avg PPA: 29.91
Weather: Cold and Rainy
Special events?: n/a
Who worked: Sophia CL1, Mandy Cl2, Ellen, Angela, Dusten training Justin, Johnny and Camacho Bar, Vermnica H1, Megan H2, John H CT, Jake SA, Abe FR
Flow of Business, Cuts and Ticket Times:
Nice steady night, we went on a wait by 6 pm. We had 16 top reservation at 6pm with 2 walk in 5 tops all around the same time. By 7:15 we were averaging 25-35 min waits, that went up to 35-45 min by 8:00 pm. Started to slow down and the wait went down to 20 min around 8:30 and we were off the wait by 9:00 pm. Cut CT around 8:30 and H1 around 8:45 went 2 on the floor at 9:15. All ticket times were great with no issues and all plates went out looking great!
Dusten had a table that told him the bamboo in the ramen tasted "off". I asked Vince to taste it and he thought it tasted normal but to be on the safe side he opened a new package. I went over to the table and apologized let them know we opened a new package of bamboo and that we could remake the ramen but he didn't want it anymore. I offered to take it off the bill and he got embarrassed and said I didn't need to do that. I told him I was glad he told us because we take the quality of our food very serious. I sent out a couple Aburi Hamachi as a thank you and they seemed happy.
Specials:n/a
3 Staff members that stood out (why/how):
Any VIP's in?
Sam Harte ( voice actress and Devin's friend)
Comps& Void Detail:
Recovery- no like ramen (see above) 7.00
Kome Bucks- 15.00
Training meal- justin/Dusten 35.50
bday-x2
FnF- Sam Harte 22.00
R&M needs:
Coke came out and told us that the leak isn't on their side of the plumbing and that we would need to get it fixed, Leary has a call in to our maintenance man.
86'd items/ need more:
Wednesday AM 2/21/18 Recap
Written By: Annie
LY Lunch Sales: $1651
TY Lunch Sales: $2327
+/- : +$676 / +41%
Lunch Covers: 123
Avg PPA: $18.92
Previous Days Labor: 28%
Previous Days Comps: $868.5 / 10%
Controllable Comps: $52.5 / 6.04%
Weather: Rainy and cold. Again.
Special events?: N/A
Who worked: C1: Ellen; C2: Zayn; Angela; John H.; Camacho on bar with section; Brittany as Host; Hiroe FR; Jake SA
Flow of Business, Cuts and Ticket Times:
We never went on a wait today. The weather was so yucky, I don't blame people for not coming out. Everyone on the floor did a great job of staying on top of tables but not bugging them too much since it was slow. Ticket times were good for both sushi and kitchen. I cut down to two servers at 1:30PM.
Specials: N/A
3 Staff members that stood out (why/how):
I missed Hiroe's lunch order for BOH... I think my thumb was over it while I was entering all of the other orders. :( Toshi was nice enough to make her a Chirashi even after he has sat down to eat. Thanks Toshi!
Hooray for everyone today! No mistakes and all guests were happy!
Any VIP's in:
The owners of Sweet Ritual
My friend who just had her baby drove in from New Braunfels for lunch
Ellen's bartender friend
Comps& Void Detail:
F&F: Wine Reps; Ellen's co-work; My friend Ashley
Birthday X 1
R&M needs:
86'd items/ need more: 1 bottle of tonic left at the bar.
LY Lunch Sales: $1651
TY Lunch Sales: $2327
+/- : +$676 / +41%
Lunch Covers: 123
Avg PPA: $18.92
Previous Days Labor: 28%
Previous Days Comps: $868.5 / 10%
Controllable Comps: $52.5 / 6.04%
Weather: Rainy and cold. Again.
Special events?: N/A
Who worked: C1: Ellen; C2: Zayn; Angela; John H.; Camacho on bar with section; Brittany as Host; Hiroe FR; Jake SA
Flow of Business, Cuts and Ticket Times:
We never went on a wait today. The weather was so yucky, I don't blame people for not coming out. Everyone on the floor did a great job of staying on top of tables but not bugging them too much since it was slow. Ticket times were good for both sushi and kitchen. I cut down to two servers at 1:30PM.
Specials: N/A
3 Staff members that stood out (why/how):
I missed Hiroe's lunch order for BOH... I think my thumb was over it while I was entering all of the other orders. :( Toshi was nice enough to make her a Chirashi even after he has sat down to eat. Thanks Toshi!
Hooray for everyone today! No mistakes and all guests were happy!
Any VIP's in:
The owners of Sweet Ritual
My friend who just had her baby drove in from New Braunfels for lunch
Ellen's bartender friend
Comps& Void Detail:
F&F: Wine Reps; Ellen's co-work; My friend Ashley
Birthday X 1
R&M needs:
86'd items/ need more: 1 bottle of tonic left at the bar.
Tuesday PM 2/20 Recap
Written By: Annie
LY Dinner Sales: $5573
TY Dinner Sales: $6271
+/- : +$698 / +13%
Dinner Covers: 231
Avg PPA: $27.15
Weather: Overcast and muggy.
Special events?: N/A
Who worked: C1: Kelly; C2: Clair; Ayaka; Dusten; Mandy; Lindsey & Camacho on Bar; Jake SA; Beorn FR; H1: Vanessa; H2: Megan T.
Flow of Business, Cuts and Ticket Times:
We were pretty slow all evening and barely went on a short wait at 6:45PM. There were only about a dozen people that came in between 8PM and 8:30PM and then another dozen between 8:30 and 9PM. I cut down to two servers at 8:45PM. We had a big pop after 9PM with just Dobbins and Clair on. The bartenders ended up taking 3 tables during that time because Clair and Dobbins each had 6 tables (plus a couple of individuals and couple as the sushi bar.) Mandy, Dusten and Ayaka stuck around to help run food/drinks and filled waters and pre-bussed. With over 30 guests coming in between 9 and 9:30PM after a slow night, everyone did a pretty great job of helping each other out.
Ticket times were great all night until the BOH order (which I had on hold) got sent to the kitchen and sushi bar when all of the new tables came in all at once. Only a few salads (that got confused for staff salads, but should have gone to a table) and a few sushi rolls took a little bit more time than they should have. One of the tables that got sat outside of Kelly's section took some time to get greeted as well. We sent them some edamame and shishito peppers quickly and got their order started right away and they were happy.
We had a Tonkatsu Ramen get sent back because the guest said that it tasted "soapy." Matt said that he couldn't figure out what the source was, but they guest ordered some other items instead anyway. He said he usually loves it and will order it again next time. We took it off of his bill and he was happy with his newly ordered items.
A teenage girl didn't really eat her Vegan Ramen. Ayaka pointed it out and asked if it was alright. The girl didn't really give her a reason. I checked in with them and her mom said that she didn't eat it because of the amount of seaweed. I told them that we could remake it without the seaweed, but it was already after the parents had eaten and asked for the check. I asked if they wanted anything else, but the parents seemed to give me the impression that she was just being a teenager.
Kayo also said that the Mabo Tofu was too full of a serving and was mostly meat and not enough tofu.
Incidents:
The powerwasher is missing again. It must have been taken during service today, because it was locked inside over night. I remember seeing it inside when I locked the back door last night.
Lindsey brought up tonight that she had concerns about the new sick leave ordinance. I think maybe there is a miscommunication somewhere that probably needs to be addressed. Lindsey said that some other employees were voicing concerns as well. This is the first I've heard that anyone on staff is concerned about it. I just knew about the social media/public aspect before today.
Specials: N/A
3 Staff members that stood out (why/how):
Mandy did help out after she had already run her checkout. She asked if it was alright to sit at the sushi bar and eat, which I told her it was. When she was done, and everyone was caught up after the rush, she gave me her checkout. While I was making change, Lindsey asked her to take the mats from the server station that she had run through the bar dishwasher, back to the server station. I thanked her again for helping out, and she grabbed her change and walked out without taking the mats back.
Beorn did pretty well during the late pop tonight. It was hectic overall, but it got really hectic when the kitchen started putting up employee orders while new table orders were coming in. I was mostly helping to run sushi and drinks, so Beorn was on his own and had very few correctable errors.
Camacho helped out by taking a few tables so that the two closing servers weren't completely bogged down, even after I had previously relieved the bar of their section. He was helping run drinks and water and pre-bus tables while Lindsey closed down the bar, so it wasn't a huge set-back for them time-wise.
Megan T. was super helpful during the last pop getting tables assigned to servers and helping to keep waters full. She was great in getting the singles at the sushi bar set up all night long as well.
Any VIP's in?
Rene Ortiz
Comps& Void Detail:
Server misring X $6 - Dusten said the kid who ordered the nigiri pieces mumbled his order.
Employee Day Off - Anthony from Sa-Ten
Server Misring 1 California roll - Dusten misrang - should have been the next button over.
Server Misring Edamame - Camacho rang on wrong table
F&F - 2 piece Tako Nigiri from Camacho to Weather Up pepps
Recovery - Table that sat before getting greeted (notes above) Shishitos and Edamame
Spill - Liberty Lunch (I opened in error during the late pop)
DNL - "Soapy" Tonkatsu (notes above)
Kome bucks X $15 - Gift Card
Owner Comp - Kayo, daughter and 3 friends
R&M needs: Coke never came out to take a look at the leak yet.
86'd items/ need more: Low on Tonic water. We will probably need to get some from HEB for tomorrow night service.
LY Dinner Sales: $5573
TY Dinner Sales: $6271
+/- : +$698 / +13%
Dinner Covers: 231
Avg PPA: $27.15
Weather: Overcast and muggy.
Special events?: N/A
Who worked: C1: Kelly; C2: Clair; Ayaka; Dusten; Mandy; Lindsey & Camacho on Bar; Jake SA; Beorn FR; H1: Vanessa; H2: Megan T.
Flow of Business, Cuts and Ticket Times:
We were pretty slow all evening and barely went on a short wait at 6:45PM. There were only about a dozen people that came in between 8PM and 8:30PM and then another dozen between 8:30 and 9PM. I cut down to two servers at 8:45PM. We had a big pop after 9PM with just Dobbins and Clair on. The bartenders ended up taking 3 tables during that time because Clair and Dobbins each had 6 tables (plus a couple of individuals and couple as the sushi bar.) Mandy, Dusten and Ayaka stuck around to help run food/drinks and filled waters and pre-bussed. With over 30 guests coming in between 9 and 9:30PM after a slow night, everyone did a pretty great job of helping each other out.
Ticket times were great all night until the BOH order (which I had on hold) got sent to the kitchen and sushi bar when all of the new tables came in all at once. Only a few salads (that got confused for staff salads, but should have gone to a table) and a few sushi rolls took a little bit more time than they should have. One of the tables that got sat outside of Kelly's section took some time to get greeted as well. We sent them some edamame and shishito peppers quickly and got their order started right away and they were happy.
We had a Tonkatsu Ramen get sent back because the guest said that it tasted "soapy." Matt said that he couldn't figure out what the source was, but they guest ordered some other items instead anyway. He said he usually loves it and will order it again next time. We took it off of his bill and he was happy with his newly ordered items.
A teenage girl didn't really eat her Vegan Ramen. Ayaka pointed it out and asked if it was alright. The girl didn't really give her a reason. I checked in with them and her mom said that she didn't eat it because of the amount of seaweed. I told them that we could remake it without the seaweed, but it was already after the parents had eaten and asked for the check. I asked if they wanted anything else, but the parents seemed to give me the impression that she was just being a teenager.
Kayo also said that the Mabo Tofu was too full of a serving and was mostly meat and not enough tofu.
Incidents:
The powerwasher is missing again. It must have been taken during service today, because it was locked inside over night. I remember seeing it inside when I locked the back door last night.
Lindsey brought up tonight that she had concerns about the new sick leave ordinance. I think maybe there is a miscommunication somewhere that probably needs to be addressed. Lindsey said that some other employees were voicing concerns as well. This is the first I've heard that anyone on staff is concerned about it. I just knew about the social media/public aspect before today.
Specials: N/A
3 Staff members that stood out (why/how):
Mandy did help out after she had already run her checkout. She asked if it was alright to sit at the sushi bar and eat, which I told her it was. When she was done, and everyone was caught up after the rush, she gave me her checkout. While I was making change, Lindsey asked her to take the mats from the server station that she had run through the bar dishwasher, back to the server station. I thanked her again for helping out, and she grabbed her change and walked out without taking the mats back.
Beorn did pretty well during the late pop tonight. It was hectic overall, but it got really hectic when the kitchen started putting up employee orders while new table orders were coming in. I was mostly helping to run sushi and drinks, so Beorn was on his own and had very few correctable errors.
Camacho helped out by taking a few tables so that the two closing servers weren't completely bogged down, even after I had previously relieved the bar of their section. He was helping run drinks and water and pre-bus tables while Lindsey closed down the bar, so it wasn't a huge set-back for them time-wise.
Megan T. was super helpful during the last pop getting tables assigned to servers and helping to keep waters full. She was great in getting the singles at the sushi bar set up all night long as well.
Any VIP's in?
Rene Ortiz
Comps& Void Detail:
Server misring X $6 - Dusten said the kid who ordered the nigiri pieces mumbled his order.
Employee Day Off - Anthony from Sa-Ten
Server Misring 1 California roll - Dusten misrang - should have been the next button over.
Server Misring Edamame - Camacho rang on wrong table
F&F - 2 piece Tako Nigiri from Camacho to Weather Up pepps
Recovery - Table that sat before getting greeted (notes above) Shishitos and Edamame
Spill - Liberty Lunch (I opened in error during the late pop)
DNL - "Soapy" Tonkatsu (notes above)
Kome bucks X $15 - Gift Card
Owner Comp - Kayo, daughter and 3 friends
R&M needs: Coke never came out to take a look at the leak yet.
86'd items/ need more: Low on Tonic water. We will probably need to get some from HEB for tomorrow night service.
Tuesday, February 20, 2018
TUE AM Recap 2/20/18
Written By: Devin Steuerwald
LY Lunch Sales: 1969.00
TY Lunch Sales: 2579.00
+/- : +610.00, + 31%
Lunch Covers: 128
Avg PPA: 20.15
Previous Days Labor: 24%
Previous Days Comps: 7%
Controllable Comps: 1.84%
Weather: Rainy and cloudy
Special events?: n/a
Who worked: Johnny Cl1, Dusten Cl2, Ayaka, Mandy, Lindsey bar, Cody sa, Hiroe FR, Brittany H1
Flow of Business, Cuts and Ticket Times:
Very slow today, we never went on a wait we came close to being 3/4 full around noon but then it started to clear out. We did have a walk in 6 top but other than that it was mostly two tops. Cut down to just CL at 12:30 and everything went smooth till CL. All ticket times were great and all plates went out looking great.
Kitchen had a ticket early on in service where they over cooked gyoza 3 times. Vince asked me to talk to the table. I let them know we were training and that we over cooked the dish and that we were working on a fresh order for them. They had forgotten they ordered them so they were not upset, we sent out a dessert as a recovery as per Vince.
Specials: n/a
3 Staff members that stood out (why/how):
Big thanks to Chelsea for helping out at the host stand, letting Britt take a bathroom break
Cody was moving really slow today, Dusten was in the party room and he told me he had to do most of his busing.
Ayaka is doing a great job on the floor. She did have a small minor mistake today (see comp notes) but i feel she is getting more confident each shift.
Any VIP's in?
Mr. Powell
Ish (ex emp)
Aaron Frankin
Comps& Void Detail:
FnF- Ish (ex emp) 6.00
Recovery- cheesecake (see kitchen note)
Kitchen error- 5.50 (see kitchen note)
Recovery- Ayaka ordered a don but guest wanted teishoku, we sent out a side salad and guest was happy
FnF- Aaron Franklin 14.00
R&M needs:
Leary: I had some servers asking if we can change the name on the button for the new wines to what type of wine they are to make it easier to order.
there is a small drip/leak from behind the soda box rack. I called Coke and set up a service order. they didn't give me an exact time but said that they would come out ASAP.
86'd items/ need more:
LY Lunch Sales: 1969.00
TY Lunch Sales: 2579.00
+/- : +610.00, + 31%
Lunch Covers: 128
Avg PPA: 20.15
Previous Days Labor: 24%
Previous Days Comps: 7%
Controllable Comps: 1.84%
Weather: Rainy and cloudy
Special events?: n/a
Who worked: Johnny Cl1, Dusten Cl2, Ayaka, Mandy, Lindsey bar, Cody sa, Hiroe FR, Brittany H1
Flow of Business, Cuts and Ticket Times:
Very slow today, we never went on a wait we came close to being 3/4 full around noon but then it started to clear out. We did have a walk in 6 top but other than that it was mostly two tops. Cut down to just CL at 12:30 and everything went smooth till CL. All ticket times were great and all plates went out looking great.
Kitchen had a ticket early on in service where they over cooked gyoza 3 times. Vince asked me to talk to the table. I let them know we were training and that we over cooked the dish and that we were working on a fresh order for them. They had forgotten they ordered them so they were not upset, we sent out a dessert as a recovery as per Vince.
Specials: n/a
3 Staff members that stood out (why/how):
Big thanks to Chelsea for helping out at the host stand, letting Britt take a bathroom break
Cody was moving really slow today, Dusten was in the party room and he told me he had to do most of his busing.
Ayaka is doing a great job on the floor. She did have a small minor mistake today (see comp notes) but i feel she is getting more confident each shift.
Any VIP's in?
Mr. Powell
Ish (ex emp)
Aaron Frankin
Comps& Void Detail:
FnF- Ish (ex emp) 6.00
Recovery- cheesecake (see kitchen note)
Kitchen error- 5.50 (see kitchen note)
Recovery- Ayaka ordered a don but guest wanted teishoku, we sent out a side salad and guest was happy
FnF- Aaron Franklin 14.00
R&M needs:
Leary: I had some servers asking if we can change the name on the button for the new wines to what type of wine they are to make it easier to order.
there is a small drip/leak from behind the soda box rack. I called Coke and set up a service order. they didn't give me an exact time but said that they would come out ASAP.
86'd items/ need more:
Monday, February 19, 2018
Monday PM 2/19/18 Recap
Written By: Annie
LY Dinner Sales: $5217
TY Dinner Sales: $7077
+/- : +$1860 / +36%
Dinner Covers: 250
Avg PPA: $28.31
Weather: Cloudy and possible chance of rain, but warm and humid.
Special events: President's Day
Who worked: C1: Zayn; C2: Clair; John H.; Kelly; Mandy; Grace & Johnny on bar and w/ a section; Beorn as SA; Hiroe as FR; H1: Megan M. H2: Megan T.
Flow of Business, Cuts and Ticket Times:
We had about half of the restaurant full by 5:05PM, but then it took until 6PM to fully fill up. We started our wait at 6:05PM at 25-35 minutes. We upped it to 30-40 minutes by 7PM and had a 6-top and two 5-tops waiting. We went back down to 25-35 minutes by 8PM and were off the wait by 8:45PM.
I cut Megan M. at 8:45PM and went down to 2 servers slightly after that. We were completely emptied out by 10:20PM.
Ticket times were great all night. No mistakes that weren't easily identifiable and voided before becoming a problem.
Specials: N/A
3 Staff members that stood out (why/how):
Everyone worked great together tonight. There were a few spills on the dining room floor from both employees and kids, myself included. But everyone was eager to help clean things up.
Zayn did a great job pre-bussing tonight. I let him know to keep it up.
The bar did great again tonight with little to no assistance. Grace is really doing great in the well.
Clair had a table order a "salmon roll" from her. I ended up bringing the roll to the table and the woman said that it was not what she had expected. She said that she wanted it to have cucumber and avocado in it as well. I asked her if she wanted to look at the menu to get a different roll, but she said she was fine and asked me to order her the Moriwase Tempura so that she could add some vegetables to her dinner. I told Clair what happened and when she went back over to the table, the gentleman at the table had received the rolls that he ordered. The woman told Clair that she wanted rolls that looked like his, but with just salmon, cucumber and avocado. Clair explained that we didn't have that exact roll and offered to get her another menu. The woman refused to look at a menu and said she would just eat what she had. When Clair told me this, I went back over to the table after a few minutes and asked them if they were unhappy with the meal and if they wanted to order anything else. The woman seemed fine and the guy said that everything was great and that they were done and ready for the check. The woman asked me for some more hot water for her tea. So I let Clair know that they were ready for the check and got the woman some more hot tea. They seemed fine when I talked to them last, but Clair said that the woman did not tip her at all, and the guy left a skimpy tip. I asked Clair to be more specific with her tables when people order something that seems out of the ordinary, or very specific.
Abe called this evening to make sure that he still worked here. He called in sick on Sunday AM shift, but didn't get his shift covered. He said he talked to Drew, but I'm pretty sure it was Devin who told him he needed to bring in a doctor's note. Abe said that he didn't go see a doctor because he doesn't have insurance. I told him to come in to his next scheduled shift, which is Wednesday night.
Any VIP's in:
Owners of Cheer Up Charlie's
Galaxy Cafe folks
Kerbey Lane servers
Maggie from Sa-Ten
Comps& Void Detail:
Seasonal Edamame Promo X 1
All of the Service Industry people listed above
Birthday X 1
Friends & Family - 10% for Spencer's Mom
R&M needs: The bar sink knobs aren't working properly.
86'd items/ need more: Getting Kaido Iwai no aka from Austin Wine Merchant tomorrow. So we will have it for the dinner shift.
LY Dinner Sales: $5217
TY Dinner Sales: $7077
+/- : +$1860 / +36%
Dinner Covers: 250
Avg PPA: $28.31
Weather: Cloudy and possible chance of rain, but warm and humid.
Special events: President's Day
Who worked: C1: Zayn; C2: Clair; John H.; Kelly; Mandy; Grace & Johnny on bar and w/ a section; Beorn as SA; Hiroe as FR; H1: Megan M. H2: Megan T.
Flow of Business, Cuts and Ticket Times:
We had about half of the restaurant full by 5:05PM, but then it took until 6PM to fully fill up. We started our wait at 6:05PM at 25-35 minutes. We upped it to 30-40 minutes by 7PM and had a 6-top and two 5-tops waiting. We went back down to 25-35 minutes by 8PM and were off the wait by 8:45PM.
I cut Megan M. at 8:45PM and went down to 2 servers slightly after that. We were completely emptied out by 10:20PM.
Ticket times were great all night. No mistakes that weren't easily identifiable and voided before becoming a problem.
Specials: N/A
3 Staff members that stood out (why/how):
Everyone worked great together tonight. There were a few spills on the dining room floor from both employees and kids, myself included. But everyone was eager to help clean things up.
Zayn did a great job pre-bussing tonight. I let him know to keep it up.
The bar did great again tonight with little to no assistance. Grace is really doing great in the well.
Clair had a table order a "salmon roll" from her. I ended up bringing the roll to the table and the woman said that it was not what she had expected. She said that she wanted it to have cucumber and avocado in it as well. I asked her if she wanted to look at the menu to get a different roll, but she said she was fine and asked me to order her the Moriwase Tempura so that she could add some vegetables to her dinner. I told Clair what happened and when she went back over to the table, the gentleman at the table had received the rolls that he ordered. The woman told Clair that she wanted rolls that looked like his, but with just salmon, cucumber and avocado. Clair explained that we didn't have that exact roll and offered to get her another menu. The woman refused to look at a menu and said she would just eat what she had. When Clair told me this, I went back over to the table after a few minutes and asked them if they were unhappy with the meal and if they wanted to order anything else. The woman seemed fine and the guy said that everything was great and that they were done and ready for the check. The woman asked me for some more hot water for her tea. So I let Clair know that they were ready for the check and got the woman some more hot tea. They seemed fine when I talked to them last, but Clair said that the woman did not tip her at all, and the guy left a skimpy tip. I asked Clair to be more specific with her tables when people order something that seems out of the ordinary, or very specific.
Abe called this evening to make sure that he still worked here. He called in sick on Sunday AM shift, but didn't get his shift covered. He said he talked to Drew, but I'm pretty sure it was Devin who told him he needed to bring in a doctor's note. Abe said that he didn't go see a doctor because he doesn't have insurance. I told him to come in to his next scheduled shift, which is Wednesday night.
Any VIP's in:
Owners of Cheer Up Charlie's
Galaxy Cafe folks
Kerbey Lane servers
Maggie from Sa-Ten
Comps& Void Detail:
Seasonal Edamame Promo X 1
All of the Service Industry people listed above
Birthday X 1
Friends & Family - 10% for Spencer's Mom
R&M needs: The bar sink knobs aren't working properly.
86'd items/ need more: Getting Kaido Iwai no aka from Austin Wine Merchant tomorrow. So we will have it for the dinner shift.
MON Recap AM 2/19/18
Written By: Devin Steuerwald
LY Lunch Sales: 3189.00
TY Lunch Sales: 3316.00
+/- : +127.00, +4%
Lunch Covers: 180
Avg PPA: 18.42
Previous Days Labor: 23%
Previous Days Comps: 6%
Controllable Comps: 4.37%
Weather:Mostly cloudy with 16 mph winds out of the south. the high will be 80, with isolated thundershowers
Special events?: dead presidents day
Who worked: Johnny CL1, Angela CL2, Zayn, John H, Ellen, Ayaka, Hiroe FR,
Flow of Business, Cuts and Ticket Times:Steady lunch shift but we only went on a small wait for about 20 min at 12:30. It was a nice paced day shift. We had a pretty green staff today so i didn't do cuts till the end of service to be on the safe side. We went 2 on at 1:30 and Johnny and Angela both got a nice little pop that they needed a little help with but other than that it was a very smooth shift. All ticket times were great (beside the server error) today and all plates went out looking great!
Zayn forgot to order a Hiyashi Chuka for a little while and by the time it came up the rest of the party was done with their food. I went over and spoke with the table and apologized. They were all liquor reps so the understood and were not angry. I gave them a $15 Kome bucks card and they seemed happy.
The construction guys where here today looking at the floor in the kitchen, they are going to be in contact to schedule an install to fix the floor. They said they would need to start no later than 6 am.
Specials:
n/a
3 Staff members that stood out (why/how):
John H was very helpful today, I saw him outside his section busing and when Johnny got busy he was helping johnny the most!
Ayaka did a great job on her solo wait shift today. She didn't have any comps or voids and she never seemed stressed out at all.
Ryan Hobbs was close to 30 min late this morning, write up is signed and in his folder.
Gave Ellen her late write up from yesterday, the Marathon made her late due to traffic. signed and in her folder.
Any VIP's in?
Jake and family
A parent from my kids school
Brandon from workhorse
Comps& Void Detail:
Server misring- zayn see above note.
Kome bucks- $10 Grand Open
Jake emp day off- 10.95
FnF- for jake, his mom, and grandma 16.00
FnF- friend of mine 6.75
SIN- workhorse----5.78
R&M needs:
the bar hand sink needs to be fixed again, its not turning on at all.
86'd items/ need more:
all uni
LY Lunch Sales: 3189.00
TY Lunch Sales: 3316.00
+/- : +127.00, +4%
Lunch Covers: 180
Avg PPA: 18.42
Previous Days Labor: 23%
Previous Days Comps: 6%
Controllable Comps: 4.37%
Weather:Mostly cloudy with 16 mph winds out of the south. the high will be 80, with isolated thundershowers
Special events?: dead presidents day
Who worked: Johnny CL1, Angela CL2, Zayn, John H, Ellen, Ayaka, Hiroe FR,
Flow of Business, Cuts and Ticket Times:Steady lunch shift but we only went on a small wait for about 20 min at 12:30. It was a nice paced day shift. We had a pretty green staff today so i didn't do cuts till the end of service to be on the safe side. We went 2 on at 1:30 and Johnny and Angela both got a nice little pop that they needed a little help with but other than that it was a very smooth shift. All ticket times were great (beside the server error) today and all plates went out looking great!
Zayn forgot to order a Hiyashi Chuka for a little while and by the time it came up the rest of the party was done with their food. I went over and spoke with the table and apologized. They were all liquor reps so the understood and were not angry. I gave them a $15 Kome bucks card and they seemed happy.
The construction guys where here today looking at the floor in the kitchen, they are going to be in contact to schedule an install to fix the floor. They said they would need to start no later than 6 am.
Specials:
n/a
3 Staff members that stood out (why/how):
John H was very helpful today, I saw him outside his section busing and when Johnny got busy he was helping johnny the most!
Ayaka did a great job on her solo wait shift today. She didn't have any comps or voids and she never seemed stressed out at all.
Ryan Hobbs was close to 30 min late this morning, write up is signed and in his folder.
Gave Ellen her late write up from yesterday, the Marathon made her late due to traffic. signed and in her folder.
Any VIP's in?
Jake and family
A parent from my kids school
Brandon from workhorse
Comps& Void Detail:
Server misring- zayn see above note.
Kome bucks- $10 Grand Open
Jake emp day off- 10.95
FnF- for jake, his mom, and grandma 16.00
FnF- friend of mine 6.75
SIN- workhorse----5.78
R&M needs:
the bar hand sink needs to be fixed again, its not turning on at all.
86'd items/ need more:
all uni
Sunday, February 18, 2018
Sunday PM 2/18/2018 Recap
Written By: Annie
LY Dinner Sales: $4096
TY Dinner Sales: $8712
+/- : +$3258 / +53%
Dinner Covers: 254
Avg PPA: $34.3
Weather: Warm and humid
Special events: President's Day Eve!
Who worked: C1: Zayn; C2: Dusten; John H.; Lindsey; Patrick; H1; Camacho & Grace at the bar with a section; Melody; H2: Megan M.; Cocktail: Megan T.; Jake as SA; Hiroe training Justin on FR
Flow of Business, Cuts and Ticket Times:
We definitely had a busy Sunday night! We were full by 6PM and were on a wait for 2-tops between 35-45 minutes. We had a few 5-7 tops through the 7PM hour. We only went over an hour quote time from about 7:15 -8:30PM and were off the wait finally by 9:30PM. I cut down to closers at 9:30PM and cut the cocktail and Melody as first host.
Ticket times for the kitchen were good. The sushi bar did pretty good all night until we filled up for the last time around 9PM. Kazu had a lot of nigiri and specialty pieces that took some extra time to push out.
I also had a sunshine roll hit the table with very little salmon in it. The guest commented to Lindsey, so I talked to them and took a look. It definitely looked "skimpy" on the salmon. We rang in another one and made sure it had enough salmon in it. The guests were very happy with the new roll.
Lindsey had a lady get to the bottom of her Iced Green Tea and found a liquor bottle cap in her glass. She brought it to Lindsey's attention, and was laughing about it. I apologized, but the lady was laughing about it. She said she loved it so much she wanted to know what brand of tea it was, but the cap didn't say! For being such a good sport, we comped her and her son's fried ice cream (and the tea as well.) I brought her out the bag to show her the label, and since there was such a tiny amount left in the bag (maybe 3 servings,) i told her she could take it home. She was thrilled.
Dusten pointed out a few pieces of uni that looked a little light as well. Kazu fixed the pieces. I guess they were folded up instead of laid across the top. Either way, they looked better after he fixed them so that you couldn't see the rice underneath.
Specials: N/A
3 Staff members that stood out (why/how):
Grace and Camacho did awesome behind the bar today. It felt like people were going to town on alcohol tonight, but drink ticket times were great. I had to jump back and help with some glassware, but other than that, they were killing it with a full section and a full bar-top the whole night.
Jake was moving at a very rapid pace all night long. While it was awesome most of the time, I did ask him to take a breath and slow it down a notch to be able to get back to a level where he could pay attention to the details.
Zayn had a table order a glass of rose towards the end of their meal. He ended up dropping their check before he brought the glass of wine. I ended up bringing the drink after I noticed it had been sitting at the bar pick-up window for a few minutes. They had been looking over the bill and were getting ready to argue that there was a glass of wine that they had not received when I walked up with the glass of wine. The gentleman said he still wanted it, but it was a bit awkward, so I told him that i would just take the glass off. I explained to Zayn about what happened, but he didn't seem to understand why I took the glass of wine off of the bill. I think he just forgot that the guy ordered it.
Zayn also had a table that did not get their Botan Ebi for almost an hour. It was during the time that Kazu was pretty backed up, and he thought it was taking some extra time, so he didn't mention anything to anyone until he asked Kazu about it. The ticket ended up getting stuck behind the printer, so Kazu had to put it in front of all of the already backed up tickets. The guests were fine, and said that they still wanted it when I talked to them. I ended up giving them a 10% off of their whole tab for waiting patiently. I talked to him about both instances and told him to try to keep a better eye on his tables and to get a manager involved sooner.
Any VIP's in?
Ransom and partner (I'm sorry I forgot his name)
Nannette and Sadie (Owner's of Austin Drinkslingers - One of my former employers, and Kome regulars)
Comps& Void Detail:
Birthday Dessert X 4
Sushi Bar Error - Sunshine Roll (notes above)
Recovery - Iced Green Tea/Fried Ice Cream (notes above)
FOH Error - Glass of rose (notes above)
Kome Bucks X $15 - Grand Opening
F&F - Takowasa and Zato-ichi for Sadie & Nannette
Recovery - 10% of bill - Long time Botan Ebi (notes above)
R&M needs: The door leading into the dish pit is still coming apart at the window. It has snagged a few employees.
86'd items/ need more: Kaido Iwai no aka - I will call Austin Wine Merchant tomorrow (per Naoto's request) to see if they have some. He said our normal supplier is temporarily out. I'll see if they have any of the bar cherries as well.
LY Dinner Sales: $4096
TY Dinner Sales: $8712
+/- : +$3258 / +53%
Dinner Covers: 254
Avg PPA: $34.3
Weather: Warm and humid
Special events: President's Day Eve!
Who worked: C1: Zayn; C2: Dusten; John H.; Lindsey; Patrick; H1; Camacho & Grace at the bar with a section; Melody; H2: Megan M.; Cocktail: Megan T.; Jake as SA; Hiroe training Justin on FR
Flow of Business, Cuts and Ticket Times:
We definitely had a busy Sunday night! We were full by 6PM and were on a wait for 2-tops between 35-45 minutes. We had a few 5-7 tops through the 7PM hour. We only went over an hour quote time from about 7:15 -8:30PM and were off the wait finally by 9:30PM. I cut down to closers at 9:30PM and cut the cocktail and Melody as first host.
Ticket times for the kitchen were good. The sushi bar did pretty good all night until we filled up for the last time around 9PM. Kazu had a lot of nigiri and specialty pieces that took some extra time to push out.
I also had a sunshine roll hit the table with very little salmon in it. The guest commented to Lindsey, so I talked to them and took a look. It definitely looked "skimpy" on the salmon. We rang in another one and made sure it had enough salmon in it. The guests were very happy with the new roll.
Lindsey had a lady get to the bottom of her Iced Green Tea and found a liquor bottle cap in her glass. She brought it to Lindsey's attention, and was laughing about it. I apologized, but the lady was laughing about it. She said she loved it so much she wanted to know what brand of tea it was, but the cap didn't say! For being such a good sport, we comped her and her son's fried ice cream (and the tea as well.) I brought her out the bag to show her the label, and since there was such a tiny amount left in the bag (maybe 3 servings,) i told her she could take it home. She was thrilled.
Dusten pointed out a few pieces of uni that looked a little light as well. Kazu fixed the pieces. I guess they were folded up instead of laid across the top. Either way, they looked better after he fixed them so that you couldn't see the rice underneath.
Specials: N/A
3 Staff members that stood out (why/how):
Grace and Camacho did awesome behind the bar today. It felt like people were going to town on alcohol tonight, but drink ticket times were great. I had to jump back and help with some glassware, but other than that, they were killing it with a full section and a full bar-top the whole night.
Jake was moving at a very rapid pace all night long. While it was awesome most of the time, I did ask him to take a breath and slow it down a notch to be able to get back to a level where he could pay attention to the details.
Zayn had a table order a glass of rose towards the end of their meal. He ended up dropping their check before he brought the glass of wine. I ended up bringing the drink after I noticed it had been sitting at the bar pick-up window for a few minutes. They had been looking over the bill and were getting ready to argue that there was a glass of wine that they had not received when I walked up with the glass of wine. The gentleman said he still wanted it, but it was a bit awkward, so I told him that i would just take the glass off. I explained to Zayn about what happened, but he didn't seem to understand why I took the glass of wine off of the bill. I think he just forgot that the guy ordered it.
Zayn also had a table that did not get their Botan Ebi for almost an hour. It was during the time that Kazu was pretty backed up, and he thought it was taking some extra time, so he didn't mention anything to anyone until he asked Kazu about it. The ticket ended up getting stuck behind the printer, so Kazu had to put it in front of all of the already backed up tickets. The guests were fine, and said that they still wanted it when I talked to them. I ended up giving them a 10% off of their whole tab for waiting patiently. I talked to him about both instances and told him to try to keep a better eye on his tables and to get a manager involved sooner.
Any VIP's in?
Ransom and partner (I'm sorry I forgot his name)
Nannette and Sadie (Owner's of Austin Drinkslingers - One of my former employers, and Kome regulars)
Comps& Void Detail:
Birthday Dessert X 4
Sushi Bar Error - Sunshine Roll (notes above)
Recovery - Iced Green Tea/Fried Ice Cream (notes above)
FOH Error - Glass of rose (notes above)
Kome Bucks X $15 - Grand Opening
F&F - Takowasa and Zato-ichi for Sadie & Nannette
Recovery - 10% of bill - Long time Botan Ebi (notes above)
R&M needs: The door leading into the dish pit is still coming apart at the window. It has snagged a few employees.
86'd items/ need more: Kaido Iwai no aka - I will call Austin Wine Merchant tomorrow (per Naoto's request) to see if they have some. He said our normal supplier is temporarily out. I'll see if they have any of the bar cherries as well.
Sun AM Recap 2/18/18
Written By: Devin Steuerwald
LY Lunch Sales: 2900.00
TY Lunch Sales: 4096.00
+/- : +1196.00, +41%
Lunch Covers: 185
Avg PPA: 22.14
Previous Days Labor: 19%
Previous Days Comps: 4%
Controllable Comps: 9.11%
Weather: off and on drizzle; overcast with a high off 69
Special events?: day before presidents day
Who worked: Sophia CL1, Kelly D CL2, Ellen, Pat, Clair, Camacho Bar, John H FR, Cody SA, Veronica H1
Flow of Business, Cuts and Ticket Times:
Slower Sunday shift, we never really went on a wait. we did have a few larger parties wait while we got their table together but that was it. We came close to filling up around 1:30 but then it started to clear out. cut down to closers at 2:30 and closed 2 on. Ticket times were all great with no customer complaints
at the beginning of service Veronica had a (i'm guessing) homeless man come in and ask where the bathroom was. She noticed that he was in there for a long time so she let me know what was going on. When i went in to check out the situation his shadow on the floor looked as if he was masturbating in the stall.... I let him know that our bathrooms were for paying guests only and that he needed to leave. I also coached Vern on GROSS GROSS GROSS...I cleaned the bathroom after he left too....GROSS...
Emp food went pretty smooth today. the kitchen made kitchen food and sushi bar made FOH and their food but we limited the ordering to rolls only. I believe all food was finished being made before we closed for service.
We had a guest ask for his free soft serve ice cream for checking into yelp, can we contact yelp and have that offer removed?
Made a sign asking employees to take their items home or we would me making a goodwill run!!
Specials:
3 Staff members that stood out (why/how):
Abe called in sick at 10:15 for his 11am shift, He said his blood sugar was off and he couldn't get out off bed.... I let him know we would need a DR's note. I pulled John off the floor to food run and put Camacho in a section, we were fine thankfully it didn't get too busy.
John H was my all star today. he really stepped up and covered the FR spot when Abe called in sick and i couldn't get anyone else to come in. I gave him some trade out for helping out.
Camacho did a great job filling in and taking a section and handling the bar.
LOTS OF TEAMWORK TODAY!!!!!!
Any VIP's in?
rob solm
Taylor (ex employee)
Lindsey and her husband
Ellen's BF
Comps& Void Detail:
Birthday X1
FnF- Ellen's BF- 9.60
FnF- taylor 6.60
emp day off- lindsey 17.85
kome bucks- $15.00
R&M needs:
I forgot to mention in my notes yesterday that the wheels were installed on the N/a bev cooler, we cleaned underneath and the smell is 86'd
86'd items/ need more:
LY Lunch Sales: 2900.00
TY Lunch Sales: 4096.00
+/- : +1196.00, +41%
Lunch Covers: 185
Avg PPA: 22.14
Previous Days Labor: 19%
Previous Days Comps: 4%
Controllable Comps: 9.11%
Weather: off and on drizzle; overcast with a high off 69
Special events?: day before presidents day
Who worked: Sophia CL1, Kelly D CL2, Ellen, Pat, Clair, Camacho Bar, John H FR, Cody SA, Veronica H1
Flow of Business, Cuts and Ticket Times:
Slower Sunday shift, we never really went on a wait. we did have a few larger parties wait while we got their table together but that was it. We came close to filling up around 1:30 but then it started to clear out. cut down to closers at 2:30 and closed 2 on. Ticket times were all great with no customer complaints
at the beginning of service Veronica had a (i'm guessing) homeless man come in and ask where the bathroom was. She noticed that he was in there for a long time so she let me know what was going on. When i went in to check out the situation his shadow on the floor looked as if he was masturbating in the stall.... I let him know that our bathrooms were for paying guests only and that he needed to leave. I also coached Vern on GROSS GROSS GROSS...I cleaned the bathroom after he left too....GROSS...
Emp food went pretty smooth today. the kitchen made kitchen food and sushi bar made FOH and their food but we limited the ordering to rolls only. I believe all food was finished being made before we closed for service.
We had a guest ask for his free soft serve ice cream for checking into yelp, can we contact yelp and have that offer removed?
Made a sign asking employees to take their items home or we would me making a goodwill run!!
Specials:
3 Staff members that stood out (why/how):
Abe called in sick at 10:15 for his 11am shift, He said his blood sugar was off and he couldn't get out off bed.... I let him know we would need a DR's note. I pulled John off the floor to food run and put Camacho in a section, we were fine thankfully it didn't get too busy.
John H was my all star today. he really stepped up and covered the FR spot when Abe called in sick and i couldn't get anyone else to come in. I gave him some trade out for helping out.
Camacho did a great job filling in and taking a section and handling the bar.
LOTS OF TEAMWORK TODAY!!!!!!
Any VIP's in?
rob solm
Taylor (ex employee)
Lindsey and her husband
Ellen's BF
Comps& Void Detail:
Birthday X1
FnF- Ellen's BF- 9.60
FnF- taylor 6.60
emp day off- lindsey 17.85
kome bucks- $15.00
R&M needs:
I forgot to mention in my notes yesterday that the wheels were installed on the N/a bev cooler, we cleaned underneath and the smell is 86'd
86'd items/ need more:
Saturday PM 2/17/18
Written By: Annie
LY Dinner Sales: $8004
TY Dinner Sales: $10589
+/- : +$2585 / +32%
Dinner Covers: 304
PPA: $34.83
Weather: A little rainy to start the shift, but it cleared up with a nice sunset. Warm until completely dark outside, then temps dropped and we fired up the heaters on the patio.
Special events?: N/A
Who worked: C1: Clair; C2: Dusten; Angela; John H.; Sophia, Zayn; Jake & Beorn SAs; H1: Megan T.; H2: Vanessa; Cocktail: Alyssa; Hiroe training Justin at FR
Flow of Business, Cuts and Ticket Times:
Decent line at the door at open. We filled up by 5:33PM. We had several 5-8 tops all throughout the evening - 9 in total. We hit a wait our longest wait time of 1.5-2HRS with over 90 people on the list at 7:45PM. It was a very evenly distributed flow of tables all night long. It was basically each large top replacing the one before it, and the 2's and 3's were flowing at the same rate as well.
We dropped off dramatically at 9PM and were totally off the wait by 9:35. I cut Jake, Alyssa and Vanessa at that time, then went down to 2 servers at 10PM.
Ticket times were great all night long. I feel like this was a super easygoing and fun shift. Everyone was really on top of their game tonight and it just flowed!
Specials: We had 4 Mushroom specials to start the night, but didn't hand out any special menus. We pre-shifted that servers should verbally tell their tables, but I don't think I saw any go out.
3 Staff members that stood out (why/how):
A lady from the sushi bar stopped me to let me know that Dusten did an outstanding jobs her server tonight. She said it was amazing how attentive he was with such high volume.
John H. was super helpful tonight with getting large parties situated. He helped bus and water throughout the night as well.
Megan, Vanessa and Alyssa really had a great grasp on the flow of everything up front tonight. Megan was accurately quoting everyone and was then really patient when they came back up (some people multiple times) to check on where they were in line. Vanessa was fast all night long giving updates on table status and getting all of the large parties set up. And Alyssa was very organized all night long, only forgetting to put in one guys drink after a few minutes. I don't think anyone waited more than a few minutes to order anything at the front.
The bartenders seemed to have an easy night. Camacho let me know that he was there to help all night and he was regularly out on the floor pre-bussing and helping out. Camacho also wanted to point out that both Jake & Beorn did an awesome job helping them empty recycling and with their dirty glassware all night long... without being asked!
Sophia ordered a Kome Chazuke for her meal tonight and the rice was burnt and the broth was basically just water. She showed Vince and Jacob, but it was after they had already broken down. She ended up just throwing it away, so I comped it for her. :(
One of Angela's tables left a $10 Kome bucks on the table when they left. It was left after they had already paid, so we assumed it was part of her tip. So if she uses it within the next couple of days, it's legit!
Any VIP's in?
Amber Goers (Justin's lady)
Comps& Void Detail:
Spill - Del Maguey Vida - Testing out a cocktail for future menu (I really think this should be under a separate comp category.)
Training Meal for Justin and Hiroe
Zato-ichi X 2 F&F for Zayn's friend
Server misring - Dusten accidentally hit superstar instead of superfly
Kome Bucks X $15 from holiday bucks / X $10 Dusten
Server Error - John talked to his table at first about whether or not we had soy paper. Then when he ordered their rolls, he forgot to ask them if they wanted it, and they didn't specify until the rolls hit the table without it: Summertime and Crunchy Dynamite
DNL - Lambrusco - too "sweet"
Birthday X1 Taiyaki
Kitchen Error - Undercooked Tori Teba
Seasonal Promo Edamame
Recovery - Sangria (long wait time - Alyssa from notes above)
Kitchen Error - $9.50 Kome Chazuke )notes above))
R&M needs:
86'd items/ need more:
LY Dinner Sales: $8004
TY Dinner Sales: $10589
+/- : +$2585 / +32%
Dinner Covers: 304
PPA: $34.83
Weather: A little rainy to start the shift, but it cleared up with a nice sunset. Warm until completely dark outside, then temps dropped and we fired up the heaters on the patio.
Special events?: N/A
Who worked: C1: Clair; C2: Dusten; Angela; John H.; Sophia, Zayn; Jake & Beorn SAs; H1: Megan T.; H2: Vanessa; Cocktail: Alyssa; Hiroe training Justin at FR
Flow of Business, Cuts and Ticket Times:
Decent line at the door at open. We filled up by 5:33PM. We had several 5-8 tops all throughout the evening - 9 in total. We hit a wait our longest wait time of 1.5-2HRS with over 90 people on the list at 7:45PM. It was a very evenly distributed flow of tables all night long. It was basically each large top replacing the one before it, and the 2's and 3's were flowing at the same rate as well.
We dropped off dramatically at 9PM and were totally off the wait by 9:35. I cut Jake, Alyssa and Vanessa at that time, then went down to 2 servers at 10PM.
Ticket times were great all night long. I feel like this was a super easygoing and fun shift. Everyone was really on top of their game tonight and it just flowed!
Specials: We had 4 Mushroom specials to start the night, but didn't hand out any special menus. We pre-shifted that servers should verbally tell their tables, but I don't think I saw any go out.
3 Staff members that stood out (why/how):
A lady from the sushi bar stopped me to let me know that Dusten did an outstanding jobs her server tonight. She said it was amazing how attentive he was with such high volume.
John H. was super helpful tonight with getting large parties situated. He helped bus and water throughout the night as well.
Megan, Vanessa and Alyssa really had a great grasp on the flow of everything up front tonight. Megan was accurately quoting everyone and was then really patient when they came back up (some people multiple times) to check on where they were in line. Vanessa was fast all night long giving updates on table status and getting all of the large parties set up. And Alyssa was very organized all night long, only forgetting to put in one guys drink after a few minutes. I don't think anyone waited more than a few minutes to order anything at the front.
The bartenders seemed to have an easy night. Camacho let me know that he was there to help all night and he was regularly out on the floor pre-bussing and helping out. Camacho also wanted to point out that both Jake & Beorn did an awesome job helping them empty recycling and with their dirty glassware all night long... without being asked!
Sophia ordered a Kome Chazuke for her meal tonight and the rice was burnt and the broth was basically just water. She showed Vince and Jacob, but it was after they had already broken down. She ended up just throwing it away, so I comped it for her. :(
One of Angela's tables left a $10 Kome bucks on the table when they left. It was left after they had already paid, so we assumed it was part of her tip. So if she uses it within the next couple of days, it's legit!
Any VIP's in?
Amber Goers (Justin's lady)
Comps& Void Detail:
Spill - Del Maguey Vida - Testing out a cocktail for future menu (I really think this should be under a separate comp category.)
Training Meal for Justin and Hiroe
Zato-ichi X 2 F&F for Zayn's friend
Server misring - Dusten accidentally hit superstar instead of superfly
Kome Bucks X $15 from holiday bucks / X $10 Dusten
Server Error - John talked to his table at first about whether or not we had soy paper. Then when he ordered their rolls, he forgot to ask them if they wanted it, and they didn't specify until the rolls hit the table without it: Summertime and Crunchy Dynamite
DNL - Lambrusco - too "sweet"
Birthday X1 Taiyaki
Kitchen Error - Undercooked Tori Teba
Seasonal Promo Edamame
Recovery - Sangria (long wait time - Alyssa from notes above)
Kitchen Error - $9.50 Kome Chazuke )notes above))
R&M needs:
86'd items/ need more:
Saturday, February 17, 2018
Sat AM Recap 2/17/18
Written By: Devin Steuerwald
LY Lunch Sales: 3365.00
TY Lunch Sales: 4287.00
+/- : +922.00, +27%
Lunch Covers: 194
Avg PPA: 22.10
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 3.54%
Weather: Cloudy currently the high will be 62
Special events?: Cindy's last shift (for awhile :)
Who worked: Cindy CL1, Kelly D CL2, Pat, Zayn, John H, Ellen, Beorn SA1, Cody SA2, Johnny Bar, Veronica H1, Alyssa H2, Hiroe training Justin FR
Flow of Business, Cuts and Ticket Times:
Very slow start today, we didnt go on a full wait till 1:30. We had a walk in 7 top at 2:15. The highest quote time today was about 20 min. we came off the wait at 2:40. Cut H1 and SA1 at 1pm. Cut down to closers at 2:40.
I was under the impression we were ordering only sushi bar for emp. lunch on sat/sun. Sushi bar let me know that only the boh/sushi bar get to eat on the weekends? did we talk about this at the manager meeting? I feel like it should be all or nothing. If we are too busy to feed one department we shouldn't feed any departments. i guess we can talk about that on wed though.
Specials: n/a
3 Staff members that stood out (why/how):
Justin did a great job with his food run train, he is going to be a great addition to the staff.
Any VIP's in?
owner via 313 pizza
Zayn's friend
Comps& Void Detail:
FnF- Zayn's friend 7.00
FnF via 313- $14
Kome bucks- 10
R&M needs:
86'd items/ need more:
LY Lunch Sales: 3365.00
TY Lunch Sales: 4287.00
+/- : +922.00, +27%
Lunch Covers: 194
Avg PPA: 22.10
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 3.54%
Weather: Cloudy currently the high will be 62
Special events?: Cindy's last shift (for awhile :)
Who worked: Cindy CL1, Kelly D CL2, Pat, Zayn, John H, Ellen, Beorn SA1, Cody SA2, Johnny Bar, Veronica H1, Alyssa H2, Hiroe training Justin FR
Flow of Business, Cuts and Ticket Times:
Very slow start today, we didnt go on a full wait till 1:30. We had a walk in 7 top at 2:15. The highest quote time today was about 20 min. we came off the wait at 2:40. Cut H1 and SA1 at 1pm. Cut down to closers at 2:40.
I was under the impression we were ordering only sushi bar for emp. lunch on sat/sun. Sushi bar let me know that only the boh/sushi bar get to eat on the weekends? did we talk about this at the manager meeting? I feel like it should be all or nothing. If we are too busy to feed one department we shouldn't feed any departments. i guess we can talk about that on wed though.
Specials: n/a
3 Staff members that stood out (why/how):
Justin did a great job with his food run train, he is going to be a great addition to the staff.
Any VIP's in?
owner via 313 pizza
Zayn's friend
Comps& Void Detail:
FnF- Zayn's friend 7.00
FnF via 313- $14
Kome bucks- 10
R&M needs:
86'd items/ need more:
Friday Pm Recap 2/16/18
Written By: Devin Steuerwald
LY Dinner Sales: 8500.00
TY Dinner Sales: 10588.00
+/- : +2088.00, +25%
Dinner Covers: 299
Avg PPA: 35.41
Weather:Cloudy currently its 60 the high today was 71
Special events?: Friday after Valentines
Who worked: Dusten CL1, Kelly D CL2, Cindy, Angela, Zayn, Sophia training Ayaka, Abe FR, Alyssa CT, Melody H1, Megan H2, Beorn SA Justin Train Sushi expo
Flow of Business, Cuts and Ticket Times:
Slower start to a busy night, we went on a full wait by 5:39 with an average wait of 40-45 min. by 7pm the wait had grown to 50 min for 2 tops and 45-60 min. We had a few large tops during this hour an 8 top, a 5 tops and a 6 top. By 8:30 the wait was up to 60-75 min for a 2 top and 75-90min for 3+. The wait started to slow down a bit by 9:45 we were down to 35-45 min for a 2 and 40-45 for 3+ with us coming off the wait at 10:30. Cut CT, H1 and went 2 on at this time and we only got 3 more tables to end the night.
Sophia had a kids cooked plate take over 30 min to come out. The family had finished their meals and was only waiting on the kids plate so I comped it and went over to talk to them. I apologized for the long cook time and explained the kitchen was just bogged down at the moment. They were not upset and understood because of the amount of business we had at the time. I told them that we really appreciated their patience and hoped to see them back soon, they said they come in every week and will continue to!
Specials: Roasted Nameko With shiso ponzu butter---13 sold
Can we start doing sushi specials again soon?
3 Staff members that stood out (why/how):
Justin had to leave a few hours into his train, VinoVino called him and he was scheduled and forgot. it was slow enough so I let him go. I told him we would need to reschedule the sushi expo shift.
Ayaka is doing a really good job with her wait trains, She is getting better with food descriptions and product knowledge. She needs some work on drinks and over all bar knowledge.
Any VIP's in?
Kayla from serendipity
Comps& Void Detail:
Birthday X4
kome bucks- $10
kitchen error- see above note on kids cooked plate- 6.00
FnF- Kayla serendipity rep--- 6.98
training meals- sophia and Ayaka 35.00
R&M needs:
86'd items/ need more:
LY Dinner Sales: 8500.00
TY Dinner Sales: 10588.00
+/- : +2088.00, +25%
Dinner Covers: 299
Avg PPA: 35.41
Weather:Cloudy currently its 60 the high today was 71
Special events?: Friday after Valentines
Who worked: Dusten CL1, Kelly D CL2, Cindy, Angela, Zayn, Sophia training Ayaka, Abe FR, Alyssa CT, Melody H1, Megan H2, Beorn SA Justin Train Sushi expo
Flow of Business, Cuts and Ticket Times:
Slower start to a busy night, we went on a full wait by 5:39 with an average wait of 40-45 min. by 7pm the wait had grown to 50 min for 2 tops and 45-60 min. We had a few large tops during this hour an 8 top, a 5 tops and a 6 top. By 8:30 the wait was up to 60-75 min for a 2 top and 75-90min for 3+. The wait started to slow down a bit by 9:45 we were down to 35-45 min for a 2 and 40-45 for 3+ with us coming off the wait at 10:30. Cut CT, H1 and went 2 on at this time and we only got 3 more tables to end the night.
Sophia had a kids cooked plate take over 30 min to come out. The family had finished their meals and was only waiting on the kids plate so I comped it and went over to talk to them. I apologized for the long cook time and explained the kitchen was just bogged down at the moment. They were not upset and understood because of the amount of business we had at the time. I told them that we really appreciated their patience and hoped to see them back soon, they said they come in every week and will continue to!
Specials: Roasted Nameko With shiso ponzu butter---13 sold
Can we start doing sushi specials again soon?
3 Staff members that stood out (why/how):
Justin had to leave a few hours into his train, VinoVino called him and he was scheduled and forgot. it was slow enough so I let him go. I told him we would need to reschedule the sushi expo shift.
Ayaka is doing a really good job with her wait trains, She is getting better with food descriptions and product knowledge. She needs some work on drinks and over all bar knowledge.
Any VIP's in?
Kayla from serendipity
Comps& Void Detail:
Birthday X4
kome bucks- $10
kitchen error- see above note on kids cooked plate- 6.00
FnF- Kayla serendipity rep--- 6.98
training meals- sophia and Ayaka 35.00
R&M needs:
86'd items/ need more:
Friday, February 16, 2018
Friday A.M. 2/16/18
Written By: Drew
LY Lunch Sales: $2156
TY Lunch Sales: $3474
+/- : +61%
Lunch Covers: 162
Avg PPA: $21.44
Previous Days Labor: 21%
Previous Days Comps: 7%
Controllable Comps: 3.82%
Weather:
Cloudy still and in 70's feels spring is approaching.
Special events?:
Who worked:
Sophia, Ellen, Patrick, Mandy, Krystin(CL1), Clair(CL2), Veronica(H), Beorn(SA), Abe(FR)
Flow of Business, Cuts and Ticket Times:
-Very interesting day, started with a line out the door. Looked like a lot more people than there were. We had a nice flow of people coming in constantly. Went on a 15 min wait around 12:15 and got off the wait at 12:45 when a large lump some of tables got up.
-Cut Sophia and Mandy at 1. About 20 min after that, Mandy notified me that she transferred her 2 last tables, but she let me know after the fact. She also misled me and said they had water and Krystin would take care of the rest. Table ended up leaving Krystin a poor tip, barely 10% and that may have been do to Mandy's poor service who was rushing to leave. She took their orders and let Krystin believe she didn't have to check in on them much. I feel like if the server has taken the order then they must see the guest through until they leave.
-Had an issue with a bar guest who was giving Lindsey grief about wanting a Maguro piece for her lunch instead of Unagi. Lindsey reiterated to them our policy of no substitutions. The woman refused to take no for an answer so Lindsey put on the ticket unagi allergy. Lindsey notified me how frustrating it was that some of the other servers bend the rules for better tips. This was triggered when Clair made a comment today and said to Lindsey "just write gluten allergy on it" not knowing that the sushi lunch ordered was a dynamite.
-Sushi bar tickets got a little long towards the last 30 min of service but honestly did a really great job considering how busy they were.
Specials:
3 Staff members that stood out (why/how):
-I talked to Lindsey and let her know to not get so upset when customers and coworkers make displeasing comments. We are all in control of our own emotions and how we let people affect us.
-I also talked to every server and reiterated the importance of following the policies. We are only allowed to substitute maguro for unagi if they have a gluten allergy. We dont do any substitutions. Only accommodate people with actual allergies.
-Mandy mentioned above!
Any VIP's in?
-Devin and friends/kids
-John H
Comps& Void Detail:
-Emp Day off for John H
-Kome bucks for Lee
-FNF for Annies old coworkers
-FNF for Devin
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2156
TY Lunch Sales: $3474
+/- : +61%
Lunch Covers: 162
Avg PPA: $21.44
Previous Days Labor: 21%
Previous Days Comps: 7%
Controllable Comps: 3.82%
Weather:
Cloudy still and in 70's feels spring is approaching.
Special events?:
Who worked:
Sophia, Ellen, Patrick, Mandy, Krystin(CL1), Clair(CL2), Veronica(H), Beorn(SA), Abe(FR)
Flow of Business, Cuts and Ticket Times:
-Very interesting day, started with a line out the door. Looked like a lot more people than there were. We had a nice flow of people coming in constantly. Went on a 15 min wait around 12:15 and got off the wait at 12:45 when a large lump some of tables got up.
-Cut Sophia and Mandy at 1. About 20 min after that, Mandy notified me that she transferred her 2 last tables, but she let me know after the fact. She also misled me and said they had water and Krystin would take care of the rest. Table ended up leaving Krystin a poor tip, barely 10% and that may have been do to Mandy's poor service who was rushing to leave. She took their orders and let Krystin believe she didn't have to check in on them much. I feel like if the server has taken the order then they must see the guest through until they leave.
-Had an issue with a bar guest who was giving Lindsey grief about wanting a Maguro piece for her lunch instead of Unagi. Lindsey reiterated to them our policy of no substitutions. The woman refused to take no for an answer so Lindsey put on the ticket unagi allergy. Lindsey notified me how frustrating it was that some of the other servers bend the rules for better tips. This was triggered when Clair made a comment today and said to Lindsey "just write gluten allergy on it" not knowing that the sushi lunch ordered was a dynamite.
-Sushi bar tickets got a little long towards the last 30 min of service but honestly did a really great job considering how busy they were.
Specials:
3 Staff members that stood out (why/how):
-I talked to Lindsey and let her know to not get so upset when customers and coworkers make displeasing comments. We are all in control of our own emotions and how we let people affect us.
-I also talked to every server and reiterated the importance of following the policies. We are only allowed to substitute maguro for unagi if they have a gluten allergy. We dont do any substitutions. Only accommodate people with actual allergies.
-Mandy mentioned above!
Any VIP's in?
-Devin and friends/kids
-John H
Comps& Void Detail:
-Emp Day off for John H
-Kome bucks for Lee
-FNF for Annies old coworkers
-FNF for Devin
R&M needs:
86'd items/ need more:
Thursday, February 15, 2018
THUR pm Recap 2/15
Written By: Devin Steuerwald
LY Dinner Sales: 6825.00
TY Dinner Sales: 8660.00
+/- : +1835.00, +27%
Dinner Covers: 266
Avg PPA: 32.56
Weather: Partly cloudy currently its 69 the high today was 76
Special events?: cheap chocolate day!! aka day after Valentines day
Who worked: Dusten CL1, John H Cl2, Lindsey training Ayaka, Kelly D, Ellen, Pat, Naoto and Krystin bar, Veronica H1, Melody H2, Megan CT, Abe FR, Jake SA
Flow of Business, Cuts and Ticket Times:
Steady start, we went on a wait by 5:50 with an average wait time of 35-45 min for 2 tops and 40-50 for 3+. We had a walk in 5 top, 10 top and a walk in 8 top but besides that it was mostly 2 tops tonight. I guess people were having a day after valentines day night out! We finally came off the wait by 9:27. Cut CT, H1 and went 2 on the floor for the last 30 min. Ticket times were good with no customer issues.
The 10 top reservation showed up with 4 people and said there would only be 6 of them. I informed them that we could not honor the reservation because they fell under the limit of 8 guests.he told me that the front desk of the hotel they were staying at helped them make the reservation and that no one told them about the cancellation fee. I told them I would wave the fee but they would have to go on the wait for a table. They didn't want to wait so they decided to leave. The guest that made the reservation in the end told me he understood that we were just doing our job and that he used to be a manager for Olive Garden...
We had a five top try to bring in their own Sake, Naoto caught them at the door and let them know they couldn't bring it in because it violates our liquor license. They asked if they could have a bag of ice to keep it on in their car so it wouldn't turn. Naoto went above and beyond and got them a plastic container with ice. Turns out they were taking turns going out to their car and drinking the Sake. We only found out because they brought us back the container and the empty bottle of sake. They had already paid out and were on their way out when this happened.
at the end of service Abe ran a midnight sun out of order so we had a little bit of a long ticket time, I went out to talk to the table and they were very understanding and having a great time. Pat told me that one of them used to be a student of his, so we sent them out a couple of nigiri to them as a gift.
Specials:n/a
3 Staff members that stood out (why/how):
John H got a little weeded after cuts because he picked up 2 tables from cut waiters. I coached him on not trying to be the "hero" for everyone. He should have gotten to a point where he could handle the extra tables before excepting them. The bottom line is that every guest that comes in gets the best service we can give, and he can not give good service in the weeds.
Ayaka did great tonight, her product knowledge is great. She is still having some trouble explaining dishes in English Lindsey said but after a few more shift she should be fine and good to go.
Any VIP's in?
Aaron Parks- local musician
Comps& Void Detail:
FnF- Aaron parks sent them out two Zato-ichi $7
spill- flat topo- $5
spill- when Naoto was ringing in the above drink to comp as a spill, Krystin didnt know it was a no make and made it
Spill- Titos- 7.00
Spill- Cassis and soda--bar ran to wrong table 8.00
bday- X1
FOH error- Dustne ran the wrong rolls to one of his tables, he didnt catch it until they had already started eating them - 23.00
kome bucks- Josh 7.00
kome bucks- krystin- 14.00
training meal- pat, and Ayaka
Recovery- long ticket time on midnight sun, they were also ex-student of Pat's so i sent out 2 duck Breast pieces- 9.00
R&M needs:
86'd items/ need more:
LY Dinner Sales: 6825.00
TY Dinner Sales: 8660.00
+/- : +1835.00, +27%
Dinner Covers: 266
Avg PPA: 32.56
Weather: Partly cloudy currently its 69 the high today was 76
Special events?: cheap chocolate day!! aka day after Valentines day
Who worked: Dusten CL1, John H Cl2, Lindsey training Ayaka, Kelly D, Ellen, Pat, Naoto and Krystin bar, Veronica H1, Melody H2, Megan CT, Abe FR, Jake SA
Flow of Business, Cuts and Ticket Times:
Steady start, we went on a wait by 5:50 with an average wait time of 35-45 min for 2 tops and 40-50 for 3+. We had a walk in 5 top, 10 top and a walk in 8 top but besides that it was mostly 2 tops tonight. I guess people were having a day after valentines day night out! We finally came off the wait by 9:27. Cut CT, H1 and went 2 on the floor for the last 30 min. Ticket times were good with no customer issues.
The 10 top reservation showed up with 4 people and said there would only be 6 of them. I informed them that we could not honor the reservation because they fell under the limit of 8 guests.he told me that the front desk of the hotel they were staying at helped them make the reservation and that no one told them about the cancellation fee. I told them I would wave the fee but they would have to go on the wait for a table. They didn't want to wait so they decided to leave. The guest that made the reservation in the end told me he understood that we were just doing our job and that he used to be a manager for Olive Garden...
We had a five top try to bring in their own Sake, Naoto caught them at the door and let them know they couldn't bring it in because it violates our liquor license. They asked if they could have a bag of ice to keep it on in their car so it wouldn't turn. Naoto went above and beyond and got them a plastic container with ice. Turns out they were taking turns going out to their car and drinking the Sake. We only found out because they brought us back the container and the empty bottle of sake. They had already paid out and were on their way out when this happened.
at the end of service Abe ran a midnight sun out of order so we had a little bit of a long ticket time, I went out to talk to the table and they were very understanding and having a great time. Pat told me that one of them used to be a student of his, so we sent them out a couple of nigiri to them as a gift.
Specials:n/a
3 Staff members that stood out (why/how):
John H got a little weeded after cuts because he picked up 2 tables from cut waiters. I coached him on not trying to be the "hero" for everyone. He should have gotten to a point where he could handle the extra tables before excepting them. The bottom line is that every guest that comes in gets the best service we can give, and he can not give good service in the weeds.
Ayaka did great tonight, her product knowledge is great. She is still having some trouble explaining dishes in English Lindsey said but after a few more shift she should be fine and good to go.
Any VIP's in?
Aaron Parks- local musician
Comps& Void Detail:
FnF- Aaron parks sent them out two Zato-ichi $7
spill- flat topo- $5
spill- when Naoto was ringing in the above drink to comp as a spill, Krystin didnt know it was a no make and made it
Spill- Titos- 7.00
Spill- Cassis and soda--bar ran to wrong table 8.00
bday- X1
FOH error- Dustne ran the wrong rolls to one of his tables, he didnt catch it until they had already started eating them - 23.00
kome bucks- Josh 7.00
kome bucks- krystin- 14.00
training meal- pat, and Ayaka
Recovery- long ticket time on midnight sun, they were also ex-student of Pat's so i sent out 2 duck Breast pieces- 9.00
R&M needs:
86'd items/ need more:
Thursday 2/15/18 A.M.
Written By: Drew
LY Lunch Sales: $2558
TY Lunch Sales: $1966
+/- :-23%
Lunch Covers:103
Avg PPA: $19.09
Previous Days Labor: 18%
Previous Days Comps: 8%
Controllable Comps: 5.99%
Weather:
High 60's, Humid and gross and Cloudy
Special events?:
Day after Valentines Day!
Who worked:
Bar(Naoto), Mandy, Kelly, Lindsey, John(CL1), Cindy(CL2), Megan(H), Abe(FR), Jacob(SA)
Flow of Business, Cuts and Ticket Times:
-Pretty Slow start to the shift. Only had a handful of tables until about 11:45 am. Got almost full at like 12:45pm, but then slowed down so we cut 2 of the doubles. Cut Mandy and went 2 on at 1:20 pm
-Talk to the servers about the tea pot breaking and they said that someone at dish pit, was asking servers to dump out tea in trash so that extra stress on tapping the tea pots could be causing the screws to come loose. Just thought it would be worth mentioning
-Also wanted to know if we could add windexing the windows for the display cabinets for the closing hosts. As well as wiping down the the small counter space that is on our display cabinets. Found lots of finger prints and glass rings this morning.
Specials:
3 Staff members that stood out (why/how):
-Megan did a great job considering she doesn't work lunches frequently. I kept finding stuff that needed to be cleaned or done and she was very compliant and quick!
-Lindsey wasn't feeling good this morning and she is a double and having to train someone, hopefully she pulls through for tonight. We decided to switch out her in time so she can get some more rest.
-Annie gave me some coaching on how to handle a situation. A man called saying that his bank declined one of 2 transactions that were made at Kome last Thursday. She took the call and got as much info as she could, she still needs more info. I'm glad she was here to take that call, in case im ever in a similar situation.
Any VIP's in?
-Parkside People
-Som Rob
-Kayo
Comps& Void Detail:
-Owner comp for Kayo
-FNF for Parkside friends
R&M needs:
-Orkin came out but came before 10 and Angel and Leo were unaware of the area he needed to service. (My apologies, i thought he would be here while i was present)They did say though that he sprayed parts of the kitchen and by the back door.
86'd items/ need more:
LY Lunch Sales: $2558
TY Lunch Sales: $1966
+/- :-23%
Lunch Covers:103
Avg PPA: $19.09
Previous Days Labor: 18%
Previous Days Comps: 8%
Controllable Comps: 5.99%
Weather:
High 60's, Humid and gross and Cloudy
Special events?:
Day after Valentines Day!
Who worked:
Bar(Naoto), Mandy, Kelly, Lindsey, John(CL1), Cindy(CL2), Megan(H), Abe(FR), Jacob(SA)
Flow of Business, Cuts and Ticket Times:
-Pretty Slow start to the shift. Only had a handful of tables until about 11:45 am. Got almost full at like 12:45pm, but then slowed down so we cut 2 of the doubles. Cut Mandy and went 2 on at 1:20 pm
-Talk to the servers about the tea pot breaking and they said that someone at dish pit, was asking servers to dump out tea in trash so that extra stress on tapping the tea pots could be causing the screws to come loose. Just thought it would be worth mentioning
-Also wanted to know if we could add windexing the windows for the display cabinets for the closing hosts. As well as wiping down the the small counter space that is on our display cabinets. Found lots of finger prints and glass rings this morning.
Specials:
3 Staff members that stood out (why/how):
-Megan did a great job considering she doesn't work lunches frequently. I kept finding stuff that needed to be cleaned or done and she was very compliant and quick!
-Lindsey wasn't feeling good this morning and she is a double and having to train someone, hopefully she pulls through for tonight. We decided to switch out her in time so she can get some more rest.
-Annie gave me some coaching on how to handle a situation. A man called saying that his bank declined one of 2 transactions that were made at Kome last Thursday. She took the call and got as much info as she could, she still needs more info. I'm glad she was here to take that call, in case im ever in a similar situation.
Any VIP's in?
-Parkside People
-Som Rob
-Kayo
Comps& Void Detail:
-Owner comp for Kayo
-FNF for Parkside friends
R&M needs:
-Orkin came out but came before 10 and Angel and Leo were unaware of the area he needed to service. (My apologies, i thought he would be here while i was present)They did say though that he sprayed parts of the kitchen and by the back door.
86'd items/ need more:
Wednesday, February 14, 2018
WED PM Recap 2/14/18
Written By: Devin Steuerwald
LY Dinner Sales: 5111.00
TY Dinner Sales: 9427.00
+/- : +4316.00, +84%
Dinner Covers: 263
Avg PPA: 35.84
Weather: off and on rain currently its 63 with the high today of 71
Special events?: valentines day
Who worked: Sophia CL1, Zayn CL2, Ellen, Kelly D, Krystin, Jason C and Lindsey on bar, Abe FR, Beorn SA, Megan M H1, Megan T H2
Flow of Business, Cuts and Ticket Times:
Busy Busy Busy!!! We had a large line at the door at open, we went on a full wait by 5:16. Average wait for 5-7:30 pm was about 60-75 min. wait times went up to about 1:30 by 7:30-8 pm and by 8:30 we started to see it the wait go down to about 35-45 min. We had mostly 2 tops all night long we did have a walk in 8 top around 6 pm. we came off the wait by 9:57.
Ellen had a table complain about the quality of the uni in an uni box. we checked with the sushi bar and they said it had just come in and looked good. Annie talked to the table and they said they felt it wasn't firm as it normally is and that they didn't want to get sick. We assured them that it was very fresh and that we had just received the product but they didn't want it so we took it off their bill.
We had a single guest put his name on the list and when he went to the lobby he went from couple to couple talking to them, Krystin noticed and alerted me, at this time he was outside going from person to person talking to them, as I was watching him I noticed he had a bottle of liquor in his pocket so I pulled him to the side and told him I couldn't have him in here with his own bottle of liquor, he left with out any problems
Specials: n/a
3 Staff members that stood out (why/how):
-Krystin was an all-star tonight, helping outside of her section, bringing problems to my attention and just an all around badass!
-Abe is still improving at Food running. He did need some help when it gets very busy but for most of the time he holds his own.
-Bejorn did an amazing job on a shift that could have used 2 SA's, he was all over the place!
Any VIP's in?
Kris Janes ( friend of Devin, Leary, and Elizabeth)
Kyle Walker( friend of Devin, Leary, and Elizabeth)
Take, Kayo and Family
Josh's Sister
zayn's GF
Gabriel from SaTen
Steve and Wade from Barfly's
Comps& Void Detail:
Emp day off Gabriel from Saten- 16.05
Owner Comp- 96.50
Sophia's friend- 7.00
FnF- Steve and Wade from Barflys 8.80
FnF- Zayn's GF 28.45
FnF- Kyle Walker- 23.13
FnF- Kris Janes- 28.03
FnF- Josh's Sister 13.75
DNL- spider hand roll- guest didn't know the soft shell was breaded
DNL- Nihon Junmai- wanted hot sake
DNL Uni box (see above note)
Server misring- pork belly Sophia meant to ring in duck breast
Kit Error- lost ticket for tori teba guest was fine and canceled the order
Server misring- Ellen repeated the order back but summertime was supposed to be sunshine
Kome bucks- $40 (grand open)
Kome bucks GC- $30
R&M needs: notes from Naoto:
*Bar sink hardware needs to be replaced
*Trim strip by the well wall is coming off
* Leak seal on sink and drip tray needs to be resealed
86'd items/ need more:
LY Dinner Sales: 5111.00
TY Dinner Sales: 9427.00
+/- : +4316.00, +84%
Dinner Covers: 263
Avg PPA: 35.84
Weather: off and on rain currently its 63 with the high today of 71
Special events?: valentines day
Who worked: Sophia CL1, Zayn CL2, Ellen, Kelly D, Krystin, Jason C and Lindsey on bar, Abe FR, Beorn SA, Megan M H1, Megan T H2
Flow of Business, Cuts and Ticket Times:
Busy Busy Busy!!! We had a large line at the door at open, we went on a full wait by 5:16. Average wait for 5-7:30 pm was about 60-75 min. wait times went up to about 1:30 by 7:30-8 pm and by 8:30 we started to see it the wait go down to about 35-45 min. We had mostly 2 tops all night long we did have a walk in 8 top around 6 pm. we came off the wait by 9:57.
Ellen had a table complain about the quality of the uni in an uni box. we checked with the sushi bar and they said it had just come in and looked good. Annie talked to the table and they said they felt it wasn't firm as it normally is and that they didn't want to get sick. We assured them that it was very fresh and that we had just received the product but they didn't want it so we took it off their bill.
We had a single guest put his name on the list and when he went to the lobby he went from couple to couple talking to them, Krystin noticed and alerted me, at this time he was outside going from person to person talking to them, as I was watching him I noticed he had a bottle of liquor in his pocket so I pulled him to the side and told him I couldn't have him in here with his own bottle of liquor, he left with out any problems
Specials: n/a
3 Staff members that stood out (why/how):
-Krystin was an all-star tonight, helping outside of her section, bringing problems to my attention and just an all around badass!
-Abe is still improving at Food running. He did need some help when it gets very busy but for most of the time he holds his own.
-Bejorn did an amazing job on a shift that could have used 2 SA's, he was all over the place!
Any VIP's in?
Kris Janes ( friend of Devin, Leary, and Elizabeth)
Kyle Walker( friend of Devin, Leary, and Elizabeth)
Take, Kayo and Family
Josh's Sister
zayn's GF
Gabriel from SaTen
Steve and Wade from Barfly's
Comps& Void Detail:
Emp day off Gabriel from Saten- 16.05
Owner Comp- 96.50
Sophia's friend- 7.00
FnF- Steve and Wade from Barflys 8.80
FnF- Zayn's GF 28.45
FnF- Kyle Walker- 23.13
FnF- Kris Janes- 28.03
FnF- Josh's Sister 13.75
DNL- spider hand roll- guest didn't know the soft shell was breaded
DNL- Nihon Junmai- wanted hot sake
DNL Uni box (see above note)
Server misring- pork belly Sophia meant to ring in duck breast
Kit Error- lost ticket for tori teba guest was fine and canceled the order
Server misring- Ellen repeated the order back but summertime was supposed to be sunshine
Kome bucks- $40 (grand open)
Kome bucks GC- $30
R&M needs: notes from Naoto:
*Bar sink hardware needs to be replaced
*Trim strip by the well wall is coming off
* Leak seal on sink and drip tray needs to be resealed
86'd items/ need more:
Wednesday AM 2/14/18 Recap
Written By: Annie
LY Lunch Sales: $2416
TY Lunch Sales: $3078
+/- : +$662 / +27%
Lunch Covers: 138
Avg PPA: $22.30
Previous Days Labor: $2440 / 23%
Previous Days Comps: $854.65 / 8%
Controllable Comps: $61.75 / 7.23%
Weather: Foggy and drizzling at open, but the sun actually came out around 1PM!
Special events?: Valentine's Day Lunch <3
Who worked: C1: Angela; C2: Mandy Training Ayaka; John H.; Johnny; Naoto on Bar with a section; Brittany Hosting; Hiroe training Justin at FR; Kody as SA
Flow of Business, Cuts and Ticket Times:
Pretty busy lunch! We filled up right around 11:45AM and had a wait going with about 6 parties on it with a max wait time of 15-20 minutes. We got off the wait right at 1PM. Brittney and Naoto had a few waiting guests order cocktails and we only had one couple who decided that they didn't want to wait. They seemed put-off by the fact that there was a wait and left in a huff.
We had a little kid wander in during the busy period who pushed his way in between the lady at sushi bar 7 and the couple at 8/9. He was probably about 10 years old and just started asking to try some sushi from the sushi chefs. After I noticed him, he headed to the bathroom. I asked the couple at the sushi bar what was going on and they said he seemed lost. I waited for him to come out of the bathroom and made my way over to him as he started talking to table 40. I asked him if he was with anyone and he said he was just curious and was waiting for the bus. He said he was interested in looking at a menu so I steered him towards the host stand and told him to come back with money and/or adults anytime.
We also had a table come in at 2:11PM, while Brittney was doing her closing duties and restocking the bathroom. They came in and sat themselves at table 31, when John noticed them. He told them that we already did last call for lunch. They ended up sitting at the table for about 5 minutes trying to find another sushi place to eat at.
Specials: N/A
3 Staff members that stood out (why/how):
Justin seemed to jump right in to the groove with Hiroe in the window today. She said he seems familiar with most of the lunch items, he just needs to fine-tune the garnishes and little details. He said that he feels better about the lunch menu than the dinner menu.
Naoto was helpful at the front today even though he was busy with his own section. He helped get a few groups some drinks while they waited for their tables.
Ayaka had a nice busy shift training with Mandy. Since we were short one server on the floor, she got to see how to manage a larger than normal section on a busy day. She said that her biggest challenge at the moment is trying to describe the dishes in English. She is comfortable with the menu, but unsure of how to answer guest questions because of translation issues.
Kody was very slow today. After the first wave all started getting up, I basically had to delegate for him to wipe and reset all of the tables that I had just bussed. His initial instinct was to just keep clearing tables instead of getting the ones that we already cleared reset so that we could seat more guests. He was also very slowly trying to bring things out of the dish pit while after dropping stuff off and it was hindering his speed. I told him to just focus on getting the tables reset instead. He was also using a very wet rag and not wiping the tables dry before putting the napkins on top. I had to have him go over a few tables again with a dry rag.
Any VIP's in?
Comps& Void Detail:
Angela had a guest say that he wanted the entire Aburi menu, which she repeated back to him, but when it came out, he specified that he only wanted the fish, not the meat because he does not eat meat. She told met hat she repeated his order back to him, he just wasn't paying attention when she did. So I ended up comping the two meat pieces as DNL.
Gift Card Comp: $50 x 3
Owner Comp: Kayo $11.50
Training Meal (Justin/Hiroe & Mandy/Ayaka): $26 + $31
Birthday X 2
Seasonal Edamame Promo X1
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2416
TY Lunch Sales: $3078
+/- : +$662 / +27%
Lunch Covers: 138
Avg PPA: $22.30
Previous Days Labor: $2440 / 23%
Previous Days Comps: $854.65 / 8%
Controllable Comps: $61.75 / 7.23%
Weather: Foggy and drizzling at open, but the sun actually came out around 1PM!
Special events?: Valentine's Day Lunch <3
Who worked: C1: Angela; C2: Mandy Training Ayaka; John H.; Johnny; Naoto on Bar with a section; Brittany Hosting; Hiroe training Justin at FR; Kody as SA
Flow of Business, Cuts and Ticket Times:
Pretty busy lunch! We filled up right around 11:45AM and had a wait going with about 6 parties on it with a max wait time of 15-20 minutes. We got off the wait right at 1PM. Brittney and Naoto had a few waiting guests order cocktails and we only had one couple who decided that they didn't want to wait. They seemed put-off by the fact that there was a wait and left in a huff.
We had a little kid wander in during the busy period who pushed his way in between the lady at sushi bar 7 and the couple at 8/9. He was probably about 10 years old and just started asking to try some sushi from the sushi chefs. After I noticed him, he headed to the bathroom. I asked the couple at the sushi bar what was going on and they said he seemed lost. I waited for him to come out of the bathroom and made my way over to him as he started talking to table 40. I asked him if he was with anyone and he said he was just curious and was waiting for the bus. He said he was interested in looking at a menu so I steered him towards the host stand and told him to come back with money and/or adults anytime.
We also had a table come in at 2:11PM, while Brittney was doing her closing duties and restocking the bathroom. They came in and sat themselves at table 31, when John noticed them. He told them that we already did last call for lunch. They ended up sitting at the table for about 5 minutes trying to find another sushi place to eat at.
Specials: N/A
3 Staff members that stood out (why/how):
Justin seemed to jump right in to the groove with Hiroe in the window today. She said he seems familiar with most of the lunch items, he just needs to fine-tune the garnishes and little details. He said that he feels better about the lunch menu than the dinner menu.
Naoto was helpful at the front today even though he was busy with his own section. He helped get a few groups some drinks while they waited for their tables.
Ayaka had a nice busy shift training with Mandy. Since we were short one server on the floor, she got to see how to manage a larger than normal section on a busy day. She said that her biggest challenge at the moment is trying to describe the dishes in English. She is comfortable with the menu, but unsure of how to answer guest questions because of translation issues.
Kody was very slow today. After the first wave all started getting up, I basically had to delegate for him to wipe and reset all of the tables that I had just bussed. His initial instinct was to just keep clearing tables instead of getting the ones that we already cleared reset so that we could seat more guests. He was also very slowly trying to bring things out of the dish pit while after dropping stuff off and it was hindering his speed. I told him to just focus on getting the tables reset instead. He was also using a very wet rag and not wiping the tables dry before putting the napkins on top. I had to have him go over a few tables again with a dry rag.
Any VIP's in?
Comps& Void Detail:
Angela had a guest say that he wanted the entire Aburi menu, which she repeated back to him, but when it came out, he specified that he only wanted the fish, not the meat because he does not eat meat. She told met hat she repeated his order back to him, he just wasn't paying attention when she did. So I ended up comping the two meat pieces as DNL.
Gift Card Comp: $50 x 3
Owner Comp: Kayo $11.50
Training Meal (Justin/Hiroe & Mandy/Ayaka): $26 + $31
Birthday X 2
Seasonal Edamame Promo X1
R&M needs:
86'd items/ need more:
Tuesday All Day Recap 2/13/18
Written By: Leary
LY Lunch Sales: 2598 (Valentines last year)
TY Lunch Sales: 1609
+/- : -989, -38%
Lunch Covers: 88
Avg PPA: 18.28
LY Dinner Sales: 6576
TY Dinner Sales: 7612
+/- : +1036, +16%
Dinner Covers: 246
Avg PPA: 30.94
Previous Days Labor: 31%
Previous Days Comps: 8%
Controllable Comps: 4.93%
Weather: Cold, Cloudy, and Light Rain
Special events?: Valentine's Day Eve
Who worked:
Lunch: John H, Kelly D, Cindy tr Ayaka, Johnny Cl, Kody SA, Britt H, Hiroe FR, Naoto Bar
Dinner: John H, Ellen, Lindsey, Krystin, Clair Cl, Jake SA, Beorn FR, Alyssa & Megan T H, Naoto & Jason Bar
Flow of Business, Cuts and Ticket Times:
Lunch was pretty slow today. Filled mostly up around 1230 and then died out. Ticket times were good until the very end.
Had an unfortunate couple of issues with a table at the very end of lunch. 2 older ladies at 52 placed one of the last orders for lunch today. Their ticket ended up taking about 30 minutes to hit the table. When Kelly D let me know, and when I checked on it was sitting in the window while Hiroe was organizing employee orders. One of them had a Hiyashi Chuka which I know takes Victor awhile, but I think the employee orders were slowing him down as well. Not sure how long it had been in the window, but Victor was just placing the dressing in the window when I walked up. Kelly ran the food to the table right away, and I was following her when I heard the ladies telling her how ridiculous it was that their food took 45 minutes (it took 30) when there were only 3 tables in the restaurant. Fair point. I gave them a minute to start eating the food before I approached them. When I did the lady with the Hiyashi Chuka showed me a long black hair that she had pulled out of her food dish. Not sure where that could have come from because no one on the line had long black hair. It kind of looked like Marilu's hair, but not sure how that could have made it into the food without anyone noticing. I immediately apologized and offered to get a remake made quickly. She said she couldn't wait any longer to eat, and that she would just deal with it. At this point I told them lunch was on us, and I was extremely sorry for all the trouble. When I followed up with them at the end they were very nice, thanked me, and said they would be back. Kelly said they completely chenged their mood with her as well. Maybe the free food appeased them, but I have a feeling we might be hearing from them in some way.
Dinner was busy than expected. It seemed like it was going to be slower like last night, but we ended up getting a later pop after 7. Hit a 30-40 min wait by 730. Stayed pretty full until almost close. Sat the last couple tables on a wait around 930. Cut H 1 shortly after.
Tickets were mostly good, but we had an 8-top order pretty much entirely nigiri pieces around 830 which caused Ichiban to get backed up. Peter seemed a little slow on Zeroban, but I know he doesn't work that station too often. Had several tickets go over 20, and a few get close to 30 minutes. Most tables were fine with waiting, but we had a table that ordered 3 pieces to finish their meal and ended up waiting about 30 minutes so I took care of them. They left happy.
We had a pretty bad mess up at the host stand tonight. 2 ladies were quoted 30 minutes, and ended up waiting over an hour. When I walked up to the host stand to check on the last few tables on the wait and to say hi to Bill one of the ladies was yelling at hosts wondering what was taking them so long to get sat. Megan apologized, and got the ladies sat immediately. I was trying to figure out what had happened before speaking with the table, and Megan and Alyssa were at a loss saying their name wasn't even on the wait list. About a minute after the ladies were sat they decided to get up and leave, but wanted to stop by the host stand to yell some more. I was luckily standing there and quickly talked the lady down before making more of a scene. I apologized profusely, and asked her to stay so I could take care of some items and drinks for her. She reluctantly sat back down with her friend, and I told her I was going to figure out what happened, but I wanted to get some food to the table immediately. I sent out edamame, shumai, hot sake, and 2 Asahis to the table ASAP. I also took their order for Clair and had it rushed out. They calmed down once they had a little food at the table. Following up with the host stand it seems like someone said they were Shannon and took their table about 35 minutes prior. Pretty crappy for someone to do, but not the first time it's happened. Either way Megan and Alyssa should have been more aware. The ladies had asked them 15 minutes after their quote time when they would be sat, and they were told soon without confirming the name. It's a pretty frustrating mistake for the 2 of them to make. I explained the situation to the table, and they seemed somewhat understanding. They also thanked me for the free items, taking the time to follow up with them, and ended up tipping Clair well. Unfortunately they still seemed pretty unhappy when they left. I would expect a yelp or email from them soon. I really tried to turn that situation around, but ultimately we dropped the ball on with those guests and there wasn't much of a leg to stand on. Maybe I should have comped the whole tab, but I'm not sure that would have made the difference. I hate ending the night on such a sour note. I followed up with Megan and Alyssa at the end of shift and let them know that was a completely avoidable mistake. They told me that they were trading off cocktailing/running the board which they said caused the confusion. I asked them to assign their roles at the beginning of the shift next time.
Specials:
3 Staff members that stood out (why/how):
-Alyssa & Megan mentioned above
-Cindy did a good job training Ayaka for her first wait shift, but it was a slow shift. Hopefully it'll be a little busier train tomorrow.
-Beorn was definitely struggling with the food running shift tonight. I know it's hard to find a rhythm with the position when you're only doing once a week, but there seems to be a general lack of focus when he's at the window. I'm going to post up with him the next few Tuesday nights and see if I can help him acclimate to the position.
Any VIP's in?
Kelly D and Friends
Andy Erdman
Rachel & Carlos
Bill Norris
Comps& Void Detail: Comps are going to pretty high tomorrow, lots of Recovery comps and Kome Bucks today
-Recovery Edamame, Sumai, and drinks for customers that got skipped on the wait
-Recovery a 30 minute lunch that ended up having a hair in it.
-Sushi Bar error for 3 pieces of nigiri that took over 30 minutes to hit the table
-Server Misring by Naoto for a Spicy Tonkotsu that should have been a regular Tonkotsu
-Spill for a Thai the Room Together
-Owner Comp for Kayo
-Training Meal for Cindy and Ayaka
-$115 in Kome Bucks ($30 from Kelly D, the rest were promo cards)
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2598 (Valentines last year)
TY Lunch Sales: 1609
+/- : -989, -38%
Lunch Covers: 88
Avg PPA: 18.28
LY Dinner Sales: 6576
TY Dinner Sales: 7612
+/- : +1036, +16%
Dinner Covers: 246
Avg PPA: 30.94
Previous Days Labor: 31%
Previous Days Comps: 8%
Controllable Comps: 4.93%
Weather: Cold, Cloudy, and Light Rain
Special events?: Valentine's Day Eve
Who worked:
Lunch: John H, Kelly D, Cindy tr Ayaka, Johnny Cl, Kody SA, Britt H, Hiroe FR, Naoto Bar
Dinner: John H, Ellen, Lindsey, Krystin, Clair Cl, Jake SA, Beorn FR, Alyssa & Megan T H, Naoto & Jason Bar
Flow of Business, Cuts and Ticket Times:
Lunch was pretty slow today. Filled mostly up around 1230 and then died out. Ticket times were good until the very end.
Had an unfortunate couple of issues with a table at the very end of lunch. 2 older ladies at 52 placed one of the last orders for lunch today. Their ticket ended up taking about 30 minutes to hit the table. When Kelly D let me know, and when I checked on it was sitting in the window while Hiroe was organizing employee orders. One of them had a Hiyashi Chuka which I know takes Victor awhile, but I think the employee orders were slowing him down as well. Not sure how long it had been in the window, but Victor was just placing the dressing in the window when I walked up. Kelly ran the food to the table right away, and I was following her when I heard the ladies telling her how ridiculous it was that their food took 45 minutes (it took 30) when there were only 3 tables in the restaurant. Fair point. I gave them a minute to start eating the food before I approached them. When I did the lady with the Hiyashi Chuka showed me a long black hair that she had pulled out of her food dish. Not sure where that could have come from because no one on the line had long black hair. It kind of looked like Marilu's hair, but not sure how that could have made it into the food without anyone noticing. I immediately apologized and offered to get a remake made quickly. She said she couldn't wait any longer to eat, and that she would just deal with it. At this point I told them lunch was on us, and I was extremely sorry for all the trouble. When I followed up with them at the end they were very nice, thanked me, and said they would be back. Kelly said they completely chenged their mood with her as well. Maybe the free food appeased them, but I have a feeling we might be hearing from them in some way.
Dinner was busy than expected. It seemed like it was going to be slower like last night, but we ended up getting a later pop after 7. Hit a 30-40 min wait by 730. Stayed pretty full until almost close. Sat the last couple tables on a wait around 930. Cut H 1 shortly after.
Tickets were mostly good, but we had an 8-top order pretty much entirely nigiri pieces around 830 which caused Ichiban to get backed up. Peter seemed a little slow on Zeroban, but I know he doesn't work that station too often. Had several tickets go over 20, and a few get close to 30 minutes. Most tables were fine with waiting, but we had a table that ordered 3 pieces to finish their meal and ended up waiting about 30 minutes so I took care of them. They left happy.
We had a pretty bad mess up at the host stand tonight. 2 ladies were quoted 30 minutes, and ended up waiting over an hour. When I walked up to the host stand to check on the last few tables on the wait and to say hi to Bill one of the ladies was yelling at hosts wondering what was taking them so long to get sat. Megan apologized, and got the ladies sat immediately. I was trying to figure out what had happened before speaking with the table, and Megan and Alyssa were at a loss saying their name wasn't even on the wait list. About a minute after the ladies were sat they decided to get up and leave, but wanted to stop by the host stand to yell some more. I was luckily standing there and quickly talked the lady down before making more of a scene. I apologized profusely, and asked her to stay so I could take care of some items and drinks for her. She reluctantly sat back down with her friend, and I told her I was going to figure out what happened, but I wanted to get some food to the table immediately. I sent out edamame, shumai, hot sake, and 2 Asahis to the table ASAP. I also took their order for Clair and had it rushed out. They calmed down once they had a little food at the table. Following up with the host stand it seems like someone said they were Shannon and took their table about 35 minutes prior. Pretty crappy for someone to do, but not the first time it's happened. Either way Megan and Alyssa should have been more aware. The ladies had asked them 15 minutes after their quote time when they would be sat, and they were told soon without confirming the name. It's a pretty frustrating mistake for the 2 of them to make. I explained the situation to the table, and they seemed somewhat understanding. They also thanked me for the free items, taking the time to follow up with them, and ended up tipping Clair well. Unfortunately they still seemed pretty unhappy when they left. I would expect a yelp or email from them soon. I really tried to turn that situation around, but ultimately we dropped the ball on with those guests and there wasn't much of a leg to stand on. Maybe I should have comped the whole tab, but I'm not sure that would have made the difference. I hate ending the night on such a sour note. I followed up with Megan and Alyssa at the end of shift and let them know that was a completely avoidable mistake. They told me that they were trading off cocktailing/running the board which they said caused the confusion. I asked them to assign their roles at the beginning of the shift next time.
Specials:
3 Staff members that stood out (why/how):
-Alyssa & Megan mentioned above
-Cindy did a good job training Ayaka for her first wait shift, but it was a slow shift. Hopefully it'll be a little busier train tomorrow.
-Beorn was definitely struggling with the food running shift tonight. I know it's hard to find a rhythm with the position when you're only doing once a week, but there seems to be a general lack of focus when he's at the window. I'm going to post up with him the next few Tuesday nights and see if I can help him acclimate to the position.
Any VIP's in?
Kelly D and Friends
Andy Erdman
Rachel & Carlos
Bill Norris
Comps& Void Detail: Comps are going to pretty high tomorrow, lots of Recovery comps and Kome Bucks today
-Recovery Edamame, Sumai, and drinks for customers that got skipped on the wait
-Recovery a 30 minute lunch that ended up having a hair in it.
-Sushi Bar error for 3 pieces of nigiri that took over 30 minutes to hit the table
-Server Misring by Naoto for a Spicy Tonkotsu that should have been a regular Tonkotsu
-Spill for a Thai the Room Together
-Owner Comp for Kayo
-Training Meal for Cindy and Ayaka
-$115 in Kome Bucks ($30 from Kelly D, the rest were promo cards)
R&M needs:
86'd items/ need more:
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