Monday PM 2/5/18 Recap

Written By: Annie

LY Dinner Sales: $6057
TY Dinner Sales: $5315
+/- : $742 / +14%
Dinner Covers: 207
Avg PPA: $29.26

Weather: Cold!  But sunny.

Special events?: N/A

Who worked: C1: Zayn; C2: Clair; John H.; Mandy; Patrick; Jake on SA; Hiroe on FR; H1: Megan M.; H2: Megan T.; Johnny and Grace on Bar

Flow of Business, Cuts and Ticket Times: We were slow to fill up tonight.  We had two 5's waiting for tables to be cleared and reset at 7PM, but didn't end up going on a wait until 8PM.  A six-top had to wait for about 15 minutes and there were 3 two-tops that were quoted at 20 but ended up only waiting for 10-15 minutes.  We were off the wait again by 8:20PM when I cut Megan M.  We went down to two servers at 8:45PM since nothing else really happened in between.  Ticket times were good for both kitchen and sushi, but it seemed like sushi got the brunt of the orders tonight for sure.

Incidents: There was a scuffle at the sushi bar while they were cleaning up this evening.  The incident happened at 10:33PM and can briefly be seen on the cameras.

David's side of the story is as follows: Daniel was not being cooperative all evening.  He was resistant to David's requests for tasks all evening.  They had been going back and forth all evening verbally and things really got heated when Daniel threw down the dust pan towards David at the end of the night.  David's response was, "Don't think things at me, throw them at your wife."  Then Daniel took a swing at him.  David said that he did not try to fight back, and only tried to cover and brace himself.  Kazu and General stepped in and broke them up before anyone was hurt.  General took Daniel outside and David and Kazu remained inside.  Josh came and let me know what was happening, so I talked to David with Kazu and told him he could clock out and that we would call him tomorrow.  He asked if he was going to be fired, and I told him I wasn't sure and that we would let him know tomorrow.  I also suggested that he write up a statement of what happened and bring it in with him or email it to Andrew tomorrow.

Grace, Johnny and Clair were all finishing cleaning/eating and witnessed the whole thing.  They all confirmed David's story more or less.  No one but General has talked to Daniel yet regarding the incident.

Kazu called Andrew and let him know what was going on.  He was actually near Kome and swung by to hear the full story and see the video.  He also wanted to check the schedule for the morning since they have a large catering order.

Specials: N/A

3 Staff members that stood out (why/how):
I talked to Clair at the end of the night about closing sidework.  She was saying that she has a hard time working with certain servers when closing because the new sidework is very loosely defined and everyone works at their own pace.  I told her that we would be posting new sidework soon that should help clear things up.  She also said that she has been told in evaluations to take more charge and be better at communicating with other servers what needs to be done.  I overheard her talking with Zayn (the other closer) tonight and I thought she was doing a great job and told her so.

Johnny did a great job tonight as the main server for the bar section.  He just puts his head down and goes to work.  He was helping Grace when needed, attending to tables when needed and restocking and cleaning when needed.

Jake was super fast tonight.  I felt like every time I went to do something, he was already there with a rag, a clean setting or a water pitcher.  I told him to keep it up!

Any VIP's in?
Bullfight employees
Dana from Contigo
Kemuri employees

Comps& Void Detail:
SIN: All of the above employees
Spill: Kirin Light (Grace dropped while restocking)
F&F: Friends of Zayn - 2 Zato-ichi
Server misring: Austin Roll (Grace ordered by mistake)
Spill: Guest did not understand the "Extra pour" and tried to sip her first sip out of the box, with the glass still in it.
Birthday X5
Kome bucks X $15: Holiday bucks

R&M needs:

86'd items/ need more: Naoto was kind enough to grab some multi-fold towels (as well as Topo Chico) for us tonight.  We were completely out in the closet and unable to restock the bathrooms at the start of the dinner shift.  I think this happened last week too.  Does the order come in on Wednesday morning?  If so, we definitely need to up our par.