Saturday PM 2/24/18 Recap

Written By: Annie

LY Dinner Sales: $7517
TY Dinner Sales: $12012
+/- : +$4495 / +60%
Dinner Covers: 343 (Is that a record!?)
Avg PPA: $35.02

Weather: Muggy and warm. 

Special events: N/A

Who worked: C1: Lindsey; C2: Dusten; Angela; Clair; Patrick; Sophia training Justin; Jake & Beorn on SA; Jonh H. on FR; H1: Melody; H2: Megan T.; Cocktail: Alyssa

Flow of Business, Cuts and Ticket Times: We were busy right off the bat tonight and were on a wait by 5:26PM.  We were at 40-50 minutes by 6PM, grew to 45 - 1 hour by 6:10PM, and were at an hour - 1.5 hours by 6:30PM.  Had a handful of 5 - 7 tops and the reservation of 9PPL at 5PM.  We ended up getting off of the wait by 9:40PM.  I cut the Jake, Melody and Alyssa at that time, then went down to 2 servers at 10:15PM, with not much action in between.

The kitchen got hit hard at open and then staid pretty steady all night.  The sushi bar had a few long ticket times during the 6-7PM hour, but nothing that had to be comped.  The longest ticket times were for people on the wait list trying to get cocktails starting at about 7:30PM.  Once Alyssa or I ordered their drinks, I hopped behind the bar and helped do wine, sake and beer for a minute so that the bartenders could concentrate on the cocktails. 

I did have a table mention early on in the shift that her Mabo Tofu was a larger portion than she remembered.  It looked on the large side, but the rest that came out tonight looked to be normal.

Specials: N/A

3 Staff members that stood out (why/how):
Alyssa had a pretty rough patch cocktailing between 7:30PM and 8:15 or so.  Between the two of us, we had about 30 individual drinks to ring in.  Guests were getting antsy trying to order drinks directly from the bar.  With $1500 in sales, she did an overall awesome job, it was just entirely too many people for any one person to serve in a timely manner when they all wanted to order at once.  She did get a little overwhelmed at one point.  I told her next time that she just needs to ask for help sooner. 

Megan ended up taking a drink order before Alyssa got here today, but forgot about it and then couldn't find the receipt at the end of the night.  It was a credit card transaction for $19.49.  I just didn't enter a tip and added the checkout to Alyssa's in the checkout spreadsheet. 

Beorn had a few pointers at the end of the shift that he said would help the SA's during service:
- Keep at least one broom and dustpan in the bathroom hall closet.  I guess the kitchen and/or sushi bar keeps taking them during service.
- Keep more sushi pots at the SA cart (maybe just order more sushi pots in general)
- Have the SA's work on polishing chopsticks and give the hosts some more as they need them. 

Lindsey had ordered a few sauces from the sushi bar, and Josh H. made it a point to let us know that the food runner has ponzu sauce and that it would be easier to get it from there rather than the sushi bar. 

I think John had a long day and was getting annoyed by the servers at the end of the shift today.  He had originally ordered food, but then told me he didn't want any anymore.  The comment came after Lindsey had misheard one of her tables and John had run fries to another of Lindsey's tables in error.  I think he was just frustrated and tired. 

Dusten also mentioned that he noticed a lot of standing water in the server station from the AM shift when he arrived today. 

Kristin and Johnny did a bangerang job with 20+ tickets during the busy time tonight! 

Any VIP's in:
Director of Operations of Contigo

Comps& Void Detail:
Friends & Family dessert for one of Patrick's tables
Recovery piece of salmon nigiri for a table who had some thin pieces of salmon on top of their Spooky roll... same couple from last week who though the salmon portion in their Sunshine was on the "skimpy" side.
Server misring - Johnny hit an extra piece of salmon nigiri on accident
Birthday dessert X1
Recovery - Kome fries got rang to the wrong table
FOH Error - Korroke/Fries mixed up on a table
F&F Contigo - 2 pieces nigiri

R&M needs:

86'd items/ need more: Need more sushi pots!