Tuesday All Day Recap 2/13/18

Written By:  Leary

LY Lunch Sales:  2598 (Valentines last year)
TY Lunch Sales:  1609
+/- :  -989,  -38%
Lunch Covers:  88
Avg PPA:  18.28

LY Dinner Sales:  6576
TY Dinner Sales:  7612
+/- :  +1036, +16%
Dinner Covers:  246
Avg PPA:  30.94

Previous Days Labor:  31%
Previous Days Comps:  8%
Controllable Comps:  4.93%

Weather: Cold, Cloudy, and Light Rain

Special events?: Valentine's Day Eve

Who worked:
Lunch: John H, Kelly D, Cindy tr Ayaka, Johnny Cl, Kody SA, Britt H, Hiroe FR, Naoto Bar
Dinner: John H, Ellen, Lindsey, Krystin, Clair Cl, Jake SA, Beorn FR, Alyssa & Megan T H, Naoto & Jason Bar

Flow of Business, Cuts and Ticket Times:
Lunch was pretty slow today. Filled mostly up around 1230 and then died out. Ticket times were good until the very end.

Had an unfortunate couple of issues with a table at the very end of lunch. 2 older ladies at 52 placed one of the last orders for lunch today. Their ticket ended up taking about 30 minutes to hit the table. When Kelly D let me know, and when I checked on it was sitting in the window while Hiroe was organizing employee orders. One of them had a Hiyashi Chuka which I know takes Victor awhile, but I think the employee orders were slowing him down as well. Not sure how long it had been in the window, but Victor was just placing the dressing in the window when I walked up. Kelly ran the food to the table right away, and I was following her when I heard the ladies telling her how ridiculous it was that their food took 45 minutes (it took 30) when there were only 3 tables in the restaurant. Fair point. I gave them a minute to start eating the food before I approached them. When I did the lady with the Hiyashi Chuka showed me a long black hair that she had pulled out of her food dish. Not sure where that could have come from because no one on the line had long black hair. It kind of looked like Marilu's hair, but not sure how that could have made it into the food without anyone noticing. I immediately apologized and offered to get a remake made quickly. She said she couldn't wait any longer to eat, and that she would just deal with it. At this point I told them lunch was on us, and I was extremely sorry for all the trouble. When I followed up with them at the end they were very nice, thanked me, and said they would be back. Kelly said they completely chenged their mood with her as well. Maybe the free food appeased them, but I have a feeling we might be hearing from them in some way.

Dinner was busy than expected. It seemed like it was going to be slower like last night, but we ended up getting a later pop after 7. Hit a 30-40 min wait by 730. Stayed pretty full until almost close. Sat the last couple tables on a wait around 930. Cut H 1 shortly after.

Tickets were mostly good, but we had an 8-top order pretty much entirely nigiri pieces around 830 which caused Ichiban to get backed up. Peter seemed a little slow on Zeroban, but I know he doesn't work that station too often. Had several tickets go over 20, and a few get close to 30 minutes. Most tables were fine with waiting, but we had a table that ordered 3 pieces to finish their meal and ended up waiting about 30 minutes so I took care of them. They left happy.

We had a pretty bad mess up at the host stand tonight. 2 ladies were quoted 30 minutes, and ended up waiting over an hour. When I walked up to the host stand to check on the last few tables on the wait and to say hi to Bill one of the ladies was yelling at hosts wondering what was taking them so long to get sat. Megan apologized, and got the ladies sat immediately. I was trying to figure out what had happened before speaking with the table, and Megan and Alyssa were at a loss saying their name wasn't even on the wait list. About a minute after the ladies were sat they decided to get up and leave, but wanted to stop by the host stand to yell some more. I was luckily standing there and quickly talked the lady down before making more of a scene. I apologized profusely, and asked her to stay so I could take care of some items and drinks for her. She reluctantly sat back down with her friend, and I told her I was going to figure out what happened, but I wanted to get some food to the table immediately. I sent out edamame, shumai, hot sake, and 2 Asahis to the table ASAP. I also took their order for Clair and had it rushed out. They calmed down once they had a little food at the table. Following up with the host stand it seems like someone said they were Shannon and took their table about 35 minutes prior. Pretty crappy for someone to do, but not the first time it's happened. Either way Megan and Alyssa should have been more aware. The ladies had asked them 15 minutes after their quote time when they would be sat, and they were told soon without confirming the name. It's a pretty frustrating mistake for the 2 of them to make. I explained the situation to the table, and they seemed somewhat understanding. They also thanked me for the free items, taking the time to follow up with them, and ended up tipping Clair well. Unfortunately they still seemed pretty unhappy when they left. I would expect a yelp or email from them soon. I really tried to turn that situation around, but ultimately we dropped the ball on with those guests and there wasn't much of a leg to stand on. Maybe I should have comped the whole tab, but I'm not sure that would have made the difference. I hate ending the night on such a sour note. I followed up with Megan and Alyssa at the end of shift and let them know that was a completely avoidable mistake. They told me that they were trading off cocktailing/running the board which they said caused the confusion. I asked them to assign their roles at the beginning of the shift next time.       

Specials:

3 Staff members that stood out (why/how):
-Alyssa & Megan mentioned above
-Cindy did a good job training Ayaka for her first wait shift, but it was a slow shift. Hopefully it'll be a little busier train tomorrow.
-Beorn was definitely struggling with the food running shift tonight. I know it's hard to find a rhythm with the position when you're only doing once a week, but there seems to be a general lack of focus when he's at the window. I'm going to post up with him the next few Tuesday nights and see if I can help him acclimate to the position. 

Any VIP's in?
Kelly D and Friends
Andy Erdman
Rachel & Carlos
Bill Norris

Comps& Void Detail: Comps are going to pretty high tomorrow, lots of Recovery comps and Kome Bucks today

-Recovery Edamame, Sumai, and drinks for customers that got skipped on the wait
-Recovery a 30 minute lunch that ended up having a hair in it.
-Sushi Bar error for 3 pieces of nigiri that took over 30 minutes to hit the table
-Server Misring by Naoto for a Spicy Tonkotsu that should have been a regular Tonkotsu
-Spill for a Thai the Room Together
-Owner Comp for Kayo
-Training Meal for Cindy and Ayaka
-$115 in Kome Bucks ($30 from Kelly D, the rest were promo cards)

R&M needs:

86'd items/ need more: