Friday A.M. 2/16/18

Written By: Drew

LY Lunch Sales: $2156
TY Lunch Sales: $3474
+/- : +61%
Lunch Covers: 162
Avg PPA: $21.44


Previous Days Labor: 21%

Previous Days Comps: 7%
Controllable Comps: 3.82%

Weather:
Cloudy still and in 70's feels spring is approaching.
Special events?:

Who worked:
Sophia, Ellen, Patrick, Mandy, Krystin(CL1), Clair(CL2), Veronica(H), Beorn(SA), Abe(FR)

Flow of Business, Cuts and Ticket Times:
-Very interesting day, started with a line out the door. Looked like a lot more people than there were. We had a nice flow of people coming in constantly. Went on a 15 min wait around 12:15 and got off the wait at 12:45 when a large lump some of tables got up.
-Cut Sophia and Mandy at 1. About 20 min after that, Mandy notified me that she transferred her 2 last tables, but she let me know after the fact. She also misled me and said they had water and Krystin would take care of the rest. Table ended up leaving Krystin a poor tip, barely 10% and that may have been do to Mandy's poor service who was rushing to leave. She took their orders and let Krystin believe she didn't have to check in on them much. I feel like if the server has taken the order then they must see the guest through until they leave.
-Had an issue with a bar guest who was giving Lindsey grief about wanting a Maguro piece for her lunch instead of Unagi. Lindsey reiterated to them our policy of no substitutions. The woman refused to take no for an answer so Lindsey put on the ticket unagi allergy.  Lindsey notified me how frustrating it was that some of the other servers bend the rules for better tips. This was triggered when Clair made a comment today and said to Lindsey "just write gluten allergy on it" not knowing that the sushi lunch ordered was a dynamite.
-Sushi bar tickets got a little long towards the last 30 min of service but honestly did a really great job considering how busy they were.
Specials:

3 Staff members that stood out (why/how):
-I talked to Lindsey and let her know to not get so upset when customers and coworkers make displeasing comments. We are all in control of our own emotions and how we let people affect us.

-I also talked to every server and reiterated the importance of following the policies. We are only allowed to substitute maguro for unagi if they have a gluten allergy. We dont do any substitutions. Only accommodate people with actual allergies. 

-Mandy mentioned above!

Any VIP's in?
-Devin and friends/kids
-John H
Comps& Void Detail:
-Emp Day off for John H
-Kome bucks for Lee
-FNF for Annies old coworkers
-FNF for Devin
R&M needs:

86'd items/ need more: