Saturday PM 2/3 Recap

Written By: Annie

LY Dinner Sales: $7970
TY Dinner Sales: $9654
+/- : +$1684 / +21%
Dinner Covers: 311
Avg PPA: $31.04

Weather: Cool but pleasant.

Special events?: Super Bowl tomorrow... Might be why we slowed down early tonight.

Who worked: C1: Cindy; C2: Dusten; John H.; Krystin; Lindsey; Zayn; Hiroe FR; Beorn & Jake SAs; H1: Megan T.; H2: Melody; Cocktail: Alyssa

Flow of Business, Cuts and Ticket Times: We had a steady start with at least 3 tables waiting at open and then on a wait by 5:32PM.  We had back to back to back 5 tops all just before 6PM which made wait times for 2's 30-45MINS and 3-4s 45-1HR.  A steady flow of people which pushed the wait to the peak at 7:30PM with waits for just about any party size 1HR-1.5Hrs until about 8:30PM when we went into a little bit of a lull trying to hunt down the guests that were quoted that time @ 7:30PM.  We were fully off the wait by 9:30PM and I cut Alyssa as cocktail, Beorn and all three doubles, which left us with 3 on for the rest of the night.

In other news, I put Buta-Kimchi on my Kome Salad for dinner tonight and blew my own mind.  :)

Specials: N/A

3 Staff members that stood out (why/how):
- Alyssa got flustered with the influx of guests all at the 7:30PM mark.  She mixed up drinks between two couples and let it get her really backed up on both closing people out and taking new orders.  I stepped in and told her that I would figure the mishap out and that she needed to focus on taking new orders and getting people closed out.  She recovered fairly easily and we only had to end up comping two Moscow Mules in the end.  I spoke to her about staying organized and asked her to come up with some ideas as to how we could make the cocktailing easier.  We determined that it is hard to keep track of everyone moving around, and the cocktail is the only one that really knows who ordered what, whether they paid, and what they look like, so it's impossible to have other people's help in running drinks and/or processing payments.  I suggested that we get little placard letters (like a counter service place) to assign to each order so that everyone can help run drinks and even help her by taking processed payments out.  She seemed to think that that would help a lot.  Is that something we've ever/would ever consider?

-Melody was having trouble with Rezy and lost a two-top along the way.  The gentleman came in and asked about his spot on the list about 10 minutes after she had quoted him.  Luckily it was during the lull right at 8:30, so we were able to seat him right away.  But Melody apologized and handled the situation with ease.  I again apologized and took them to their table.  I let John know the situation and we decided to send them some edamame as a gift.  They seemed like a very shy younger couple, but they told me they were comfortable by the time the got their edamame.

-Dusten decided to investigate the mysterious smell in the server station tonight.  Thankfully it was after all guests had left.  The smell when he pulled the refrigerator out from the wall was sickening.  He put on a bandana as a mask, grabbed some bleach and towels and had at the mess that was layered on the floor.  We definitely need to figure out a cleaning schedule for this task.  It was horrendous.  I gave him $30 in Komebucks for the extra awesome effort.

Any VIP's in?
Johnny & Kelly
Camacho's Friends X2

Comps& Void Detail:
Seasonal Edamame promo X2
Birthday X2
Host Misring - 2 Moscow Mules (See above notes)
Server Misring - Ten Zaru - Lindsey rang in instead of a Tonkatsu Ramen, which the kitchen kicked out in under 5 minutes.
FOH Error (which looking back now should just be a recovery) - Edamame sent out (see note above)
Employee Day Off: Johnny & Kelly
Kome bucks X $45 - Johnny & Kelly (GC Contest)
F&F - 4 Zato-ichi's for Camacho's friends
Employee Meal - Camacho bought two glasses of Nihon Junmai for his friends as well as a bottle of Chrysanthemum Meadow for another group of friends and two shots of tequilla for himself.  I just wanted to make sure that this was alright?  It seems like a nice gesture, but maybe excessive?
Spill - I knocked over a bottle of Lychee Sake used in the well.  Naoto estimated that it was about $17 worth of product.  Sorry!

R&M needs: The girls were having some issues with Rezy taking it's time to update anything in real time.  At one point, Melody was writing down names and phone numbers and then adding them as soon as it would let her (see comp from above.)  Maybe we need to be shutting off the ipad at night to let the whole thing reset?  I didn't tonight because I didn't know if there was some password that I would need to turn it back on in the morning.

86'd items/ need more:  Naoto says the Asaki machine is getting replaced!  Maybe even by Tuesday!?  Hooray!