Written By: Drew
LY Lunch Sales: $3117
TY Lunch Sales: $3104
+/- : (-$13)
Lunch Covers: 157
Avg PPA: $19.77
Previous Days Labor: 21%
Previous Days Comps: 7%
Controllable Comps: 6%
Weather:
Gorgeous Sunny and in the high 50's
Special events?:
Who worked:
John H, Ellen, Patrick, Cindy, Kelly S CL1, Clair CL2, Veronica H, Abe FR, Beorn SA, Lindsey(Bar)
Flow of Business, Cuts and Ticket Times:
-Thought today was gona be a really busy shift since within the first 30 minutes of being open we had 2 5 tops get seated but alas this was not the case. We got about 2/3 full by 12:45 and i was expecting us to go on a wait by 1pm but it was very steady, group of people would come in as a group would leave. Only people that actually had to wait were incomplete parties.
-At the beginning of the shift around 11:30am, i was notified that a little girl had fallen off of her booster, seat that the mother requested, and hit her head pretty bad. I checked in with them and the mother didnt seem angry at all, she told me she normally gets a high chair for her but the child likes to wiggle around and stand on the highchair, so she thought the booster seat would be better for her. I apologised about the situation and told her if she needed anything to let me know. Checked in again with the mother before they left and she said everything was great. I noticed that our booster chairs only have rubber studs on the back and not on the front. Maybe we can look into getting more stable booster seats for wiggly children.
-A older man came up to the host stand and begged Veronica to be seated with his wife while they waited for their son to arrive. Luckily i walked up just as she looked perplex. I explained to the man in the most polite way that we do not seat imcomplete parties, i apologized for the inconvenience and told him we'd be happy to seat him once his son arrived. He tried to dissuade my decison by promising me he would order for 3 even if his son didnt show. I then tried to explain to him that it wasnt just about the money but rather our first come first serve policy. Then he pleaded that they drove all the way from dallas and they were very hungry. Leary coached me on how to better handle the situation since the man seemed disgruntled once his wife told him to back off and just wait. As soon as the son arrived, I told veronica to seat them right away. I checked in on them later to see how everything was and they were pretty content. I think maybe they were just hangry, i felt bad but we have these policies for a reason.
Specials:
3 Staff members that stood out (why/how):
-Ellen didnt seem like she was giving a full 100%, she kept forgetting simple tasks, and needed me to keep voiding miso soups because customers would ask for them and then they would order teishoku lunches which already comes with soups. Leary talked to her about consolidating her actions and being more aware of her sections needs. I gave her some advice on maybe holding off on ringing in soups until they have ordered lunch or maybe informing the guests that most of our lunches come with soup.
-Veronica seemed very timid today, I haven't worked with her very much but she asked me about if we could seat incomplete parties since we had some open tables. I think she is confused because she usually works with other hosts who will seat incomplete parties at the begining of shift when the restaurant is empty. I reitterated that we do not seat incomplete parties if we are over 50% full.
-Kelly S did a great job, she was prebussing like a champ and watering outside of her section.
-Teamwork can be something that lacks a bit at Kome, especially during busy times alot of servers tend to just stay focused on their section but i feel like if they all worked together alot more then people wouldn't struggle as much. Maybe we can add that into preshifts, just remind them all to help each other!
Any VIP's in?
-Patricks Wife
-Kaila from Serendipity
-Ellens friend/former boss
-Cindy close friend
Comps& Void Detail:
-FNF Cindys friend x 2 Zatoichi
-FNF Elle friend
-4 Miso soup voids x Ellen
R&M needs:
-Printer is fixed!
-Gas Valve is fixed!
86'd items/ need more:
-Asahi machine still out of commission
-AmaEbi
I thought that the (internal at the host stand) seating policy was that we seat incomplete parties until there are 3 open tables left, and then it's complete parties after that. At least that was the case at the old Kome, is it not the same at the new location?
ReplyDeleteOur policy that was stated by the sign on the old host stand was that we don't seat incomplete parties. We would seat incomplete parties until 4 tables are open. That's still the round about general rule, but it's kind of a case by case basis. Sunday and Saturday nights are usually such early pops that I prefer not to seat incomplete parties at all until after the pop. If were close to closing time and only have a couple tables open I'll seat someone and get them to start ordering for the joiner.
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