Thurs PM Recap 2/1/18

Written By: Devin Steuerwald

LY Dinner Sales: 6012.00
TY Dinner Sales: 7913.00
+/- : +1901.00, +32%
Dinner Covers: 257
Avg PPA: 30.79

Weather: Mostly clear currently, its 59 the high today was 72


Special events?: n/a


Who worked: Krystin CL1, Pat CL2, John H, Kelly D, Kelly S, Angela, Lindsey and Johnny Bar, Beorn sa, Abe FR, Melody H2, Veronica H1, Alyssa CT

Flow of Business, Cuts and Ticket Times:
Busy start to a busy night! we went on a full wait by 5:55 with an average wait time of 35-45 min. We got a 7 top at 6pm, !0 top at 7:36, and a 6 top at 7;58. Wait got up to 45 to an hour by 8pm. Another walk in 7 top at 8:45. we finally started to slow down a little with the wait going down to 20-25 min by 9 and we came off the wait at 9:25. Cut h1, CT and went 2 on the floor at 9:30. Ticket times were mostly good, see note below. 

We had a guest get into an argument with his wife in the bathroom hallway. He punched the wall (there was no damage that i saw) and was being very loud so I interrupted them. I told them I know they were having a private moment but they were disturbing the restaurant and that they would either need to calm down or leave. they appolagised and I had no other issues with them.

We had an issue with wings tonight being 86 towards the end of service. Kitchen 86 wings but all the terminals were busy, Kelly S said she would 86 them for me, i should have followed up and not taken her at her word. She did not 86 in Aloha, so Krystin ordered tori-tebi and no one told her that they could make the ticket. I followed up with Josh who told me that Devin (boh) told Abe, but Abe didn't know that he needed to tell Krystin. I followed up with Abe about letting servers know if anything is ordered that is 86 in real time so that the guests can reorder. I went over to the table and apologised to the table and offered them a dessert to make up for the tori-teba. the guest left happy. after this was all sorted out Josh showed me that we had 6 bags of wings, so im not sure why they were 86 in the first place.

Also at the end of service, Devin (boh) was ignoring guest tickets and making employee food. Kelly S asked me to check on a long ticket time CK Karaage ( 30 min) I asked Devin the ETA and he told me 1 minute and then  said " ugly ass even with makeup on" under his breath, I assume to Kelly since I didn't have makeup on.. When i walked away to run the food Josh heard him say that I should "suck his dick" I am at a loss for what to do in this situation, I know we are short handed right now but this guy is a liability. I want a work environment where everyone is treated with respect, I dont feel this guy has any for anyone.
 
Specials: n/a

3 Staff members that stood out (why/how):
Angela had an accident tonight and fell in the dining room, she is fine. She said her side was sore but after a small breather she was back at work. She did great tonight with very little errors

Abe is getting better and better every shift, asking questions and improving on his product knowledge. I think he is going do work out well 



Any VIP's in?
Jake and his GF
Jennifer from SaTen

Comps& Void Detail:
F&F- I sent out a couple of items to Jake and his GF. $11
Emp day off- Jake- 7.30
Emp day off- Jennifer SaTen 25.50
emp day off- Crissy from Daruma 15.50
Birthday- X2
Spill- House white 6.00
Kome Bucks- $45
DNL- snow crab nigiri $10
Recovery- $8 see above note about Tori-teba

R&M needs:

86'd items/ need more: