THUR pm Recap 2/15

Written By: Devin Steuerwald

LY Dinner Sales: 6825.00
TY Dinner Sales: 8660.00
+/- : +1835.00, +27%
Dinner Covers: 266
Avg PPA: 32.56

Weather: Partly cloudy currently its 69 the high today was 76

Special events?: cheap chocolate day!! aka day after Valentines day


Who worked: Dusten CL1, John H Cl2, Lindsey training Ayaka, Kelly D, Ellen, Pat, Naoto and Krystin bar, Veronica H1, Melody H2, Megan CT, Abe FR, Jake SA

Flow of Business, Cuts and Ticket Times:
Steady start, we went on a wait by 5:50 with an average wait time of 35-45 min for 2 tops and 40-50 for 3+. We had a walk in 5 top, 10 top and  a walk in 8 top but besides that it was mostly 2 tops tonight. I guess people were having a day after valentines day night out! We finally came off the wait by 9:27. Cut CT, H1 and went 2 on the floor for the last 30 min. Ticket times were good with no customer issues.

The 10 top reservation showed up with 4 people and said there would only be 6 of them. I informed them that we could not honor the reservation because they fell under the limit of 8 guests.he told me that the front desk of the hotel they were staying at helped them make the reservation and that no one told them about the cancellation fee. I told them I would wave the fee but they would have to go on the wait for a table. They didn't want to wait so they decided to leave. The guest that made the reservation in the end told me he understood that we were just doing our job and that he used to be a manager for Olive Garden...

We had a five top try to bring in their own Sake, Naoto caught them at the door and let them know they couldn't bring it in because it violates our liquor license. They asked if they could have a bag of ice to keep it on in their car so it wouldn't turn. Naoto went above and beyond and got them a plastic container with ice. Turns out they were taking turns going out to their car and drinking the Sake. We only found out because they brought us back the container and the empty bottle of sake. They had already paid out and were on their way  out when this happened.

at the end of service Abe ran a midnight sun out of order so we  had a little bit of a long ticket time, I went out to talk to the table and they were very understanding and having a great time. Pat told me that one of them used to be a student of his, so we sent them out a couple of nigiri to them as a gift.

Specials:n/a

3 Staff members that stood out (why/how):

John H got a little weeded after cuts because he picked up 2 tables from cut waiters. I coached him on not trying to be the "hero" for everyone. He should have gotten to a point where he could handle the extra tables before excepting them. The bottom line is that every  guest that comes in gets the best service we can give, and he can not give good service in the weeds.

Ayaka did great tonight, her product knowledge is great. She is still having some trouble explaining dishes in English Lindsey said but after a few more shift she should be fine and good to go.



Any VIP's in?
Aaron Parks- local musician


Comps& Void Detail:
FnF- Aaron parks sent them out two Zato-ichi $7
spill- flat topo- $5
spill- when Naoto was ringing in the above drink to comp as a spill, Krystin didnt know it was a no make and made it
Spill- Titos- 7.00
Spill- Cassis and soda--bar ran to wrong table 8.00
bday- X1
FOH error- Dustne ran the wrong rolls to one of his tables, he didnt catch it until they had already started eating them - 23.00
kome bucks- Josh 7.00
kome bucks- krystin- 14.00
training meal- pat, and Ayaka
Recovery- long ticket time on midnight sun, they were also ex-student of Pat's so i sent out 2 duck Breast pieces- 9.00

R&M needs:

86'd items/ need more: