Monday PM 2/19/18 Recap

Written By: Annie

LY Dinner Sales: $5217
TY Dinner Sales: $7077
+/- : +$1860 / +36%
Dinner Covers: 250
Avg PPA: $28.31

Weather: Cloudy and possible chance of rain, but warm and humid.

Special events: President's Day

Who worked: C1: Zayn; C2: Clair; John H.; Kelly; Mandy; Grace & Johnny on bar and w/ a section; Beorn as SA; Hiroe as FR; H1: Megan M. H2: Megan T.

Flow of Business, Cuts and Ticket Times:
We had about half of the restaurant full by 5:05PM, but then it took until 6PM to fully fill up.  We started our wait at 6:05PM at 25-35 minutes.  We upped it to 30-40 minutes by 7PM and had a 6-top and two 5-tops waiting.  We went back down to 25-35 minutes by 8PM and were off the wait by 8:45PM.

I cut Megan M. at 8:45PM and went down to 2 servers slightly after that.  We were completely emptied out by 10:20PM.

Ticket times were great all night.  No mistakes that weren't easily identifiable and voided before becoming a problem.

Specials: N/A

3 Staff members that stood out (why/how):
Everyone worked great together tonight.  There were a few spills on the dining room floor from both employees and kids, myself included.  But everyone was eager to help clean things up.

Zayn did a great job pre-bussing tonight.  I let him know to keep it up.

The bar did great again tonight with little to no assistance.  Grace is really doing great in the well.

Clair had a table order a "salmon roll" from her.  I ended up bringing the roll to the table and the woman said that it was not what she had expected.  She said that she wanted it to have cucumber and avocado in it as well.  I asked her if she wanted to look at the menu to get a different roll, but she said she was fine and asked me to order her the Moriwase Tempura so that she could add some vegetables to her dinner.  I told Clair what happened and when she went back over to the table, the gentleman at the table had received the rolls that he ordered.  The woman told Clair that she wanted rolls that looked like his, but with just salmon, cucumber and avocado.  Clair explained that we didn't have that exact roll and offered to get her another menu.  The woman refused to look at a menu and said she would just eat what she had.  When Clair told me this, I went back over to the table after a few minutes and asked them if they were unhappy with the meal and if they wanted to order anything else.  The woman seemed fine and the guy said that everything was great and that they were done and ready for the check.  The woman asked me for some more hot water for her tea.  So I let Clair know that they were ready for the check and got the woman some more hot tea.  They seemed fine when I talked to them last, but Clair said that the woman did not tip her at all, and the guy left a skimpy tip.  I asked Clair to be more specific with her tables when people order something that seems out of the ordinary, or very specific.

Abe called this evening to make sure that he still worked here.  He called in sick on Sunday AM shift, but didn't get his shift covered.  He said he talked to Drew, but I'm pretty sure it was Devin who told him he needed to bring in a doctor's note.  Abe said that he didn't go see a doctor because he doesn't have insurance.  I told him to come in to his next scheduled shift, which is Wednesday night.

Any VIP's in:
Owners of Cheer Up Charlie's
Galaxy Cafe folks
Kerbey Lane servers
Maggie from Sa-Ten

Comps& Void Detail:
Seasonal Edamame Promo X 1
All of the Service Industry people listed above
Birthday X 1
Friends & Family - 10% for Spencer's Mom

R&M needs:  The bar sink knobs aren't working properly.

86'd items/ need more: Getting  Kaido Iwai no aka from Austin Wine Merchant tomorrow.  So we will have it for the dinner shift.