Saturday PM 2/17/18

Written By: Annie

LY Dinner Sales: $8004
TY Dinner Sales: $10589
+/- : +$2585 / +32%
Dinner Covers: 304
PPA: $34.83

Weather: A little rainy to start the shift, but it cleared up with a nice sunset.  Warm until completely dark outside, then temps dropped and we fired up the heaters on the patio.

Special events?: N/A

Who worked: C1: Clair; C2: Dusten; Angela; John H.; Sophia, Zayn; Jake & Beorn SAs; H1: Megan T.; H2: Vanessa; Cocktail: Alyssa; Hiroe training Justin at FR

Flow of Business, Cuts and Ticket Times:
Decent line at the door at open.  We filled up by 5:33PM.  We had several 5-8 tops all throughout the evening - 9 in total.  We hit a wait our longest wait time of 1.5-2HRS with over 90 people on the list at 7:45PM. It was a very evenly distributed flow of tables all night long.  It was basically each large top replacing the one before it, and the 2's and 3's were flowing at the same rate as well. 

We dropped off dramatically at 9PM and were totally off the wait by 9:35.  I cut Jake, Alyssa and Vanessa at that time, then went down to 2 servers at 10PM.

Ticket times were great all night long.  I feel like this was a super easygoing and fun shift.  Everyone was really on top of their game tonight and it just flowed!

Specials: We had 4 Mushroom specials to start the night, but didn't hand out any special menus.  We pre-shifted that servers should verbally tell their tables, but I don't think I saw any go out.

3 Staff members that stood out (why/how):

A lady from the sushi bar stopped me to let me know that Dusten did an outstanding jobs her server tonight.  She said it was amazing how attentive he was with such high volume.

John H. was super helpful tonight with getting large parties situated.  He helped bus and water throughout the night as well.

Megan, Vanessa and Alyssa really had a great grasp on the flow of everything up front tonight.  Megan was accurately quoting everyone and was then really patient when they came back up (some people multiple times) to check on where they were in line.  Vanessa was fast all night long giving updates on table status and getting all of the large parties set up.  And Alyssa was very organized all night long, only forgetting to put in one guys drink after a few minutes.  I don't think anyone waited more than a few minutes to order anything at the front.

The bartenders seemed to have an easy night.  Camacho let me know that he was there to help all night and he was regularly out on the floor pre-bussing and helping out.  Camacho also wanted to point out that both Jake & Beorn did an awesome job helping them empty recycling and with their dirty glassware all night long... without being asked!

Sophia ordered a Kome Chazuke for her meal tonight and the rice was burnt and the broth was basically just water.  She showed Vince and Jacob, but it was after they had already broken down.  She ended up just throwing it away, so I comped it for her.  :(

One of Angela's tables left a $10 Kome bucks on the table when they left.  It was left after they had already paid, so we assumed it was part of her tip.  So if she uses it within the next couple of days, it's legit!

Any VIP's in?
Amber Goers (Justin's lady)

Comps& Void Detail:
Spill - Del Maguey Vida - Testing out a cocktail for future menu (I really think this should be under a separate comp category.)
Training Meal for Justin and Hiroe
Zato-ichi X 2 F&F for Zayn's friend
Server misring - Dusten accidentally hit superstar instead of superfly
Kome Bucks X $15 from holiday bucks / X $10 Dusten
Server Error - John talked to his table at first about whether or not we had soy paper.  Then when he ordered their rolls, he forgot to ask them if they wanted it, and they didn't specify until the rolls hit the table without it: Summertime and Crunchy Dynamite
DNL - Lambrusco - too "sweet"
Birthday X1 Taiyaki
Kitchen Error - Undercooked Tori Teba
Seasonal Promo Edamame
Recovery - Sangria (long wait time - Alyssa from notes above)
Kitchen Error - $9.50 Kome Chazuke )notes above))

R&M needs:

86'd items/ need more: