MON AM Recap 2/5/18

Written By: Devin Steuerwald

LY Lunch Sales: 1932.00
TY Lunch Sales: 2078.00
+/- : +146.00, +8%
Lunch Covers: 89
Avg PPA: 23.35

Previous Days Labor: 38%

Previous Days Comps: 9%
Controllable Comps: 2.82%

Weather: Cloudy currently its 51

Special events?: day after season finale of Sports Ball


Who worked: Kelly S CL1, Angela CL2, Cindy, John H, Jason C Bar, Cody SA, Hiroe FR, Brittany H1

Flow of Business, Cuts and Ticket Times: Very slow today. we never went on a wait or came close to filling up. Cut John H at 12:30, Cut Jason C (from tables) at 1pm. closed 3 on. Ticket times were great.

Had a guest tell Angela that her Ck katsu was over cooked, after she ate it all. I went up an appolagised and offered her a dessert but she didn't want it or want us to take the food of her bill. She just wanted us to know that it was over cooked and it made it crunchy enough to hurt the roof of her mouth.

Angela ran an order of 2 rolls to the wrong table, the guest only ordered 1. she tried to correct herself and get the rolls separated but the guest asked if she could keep it since it was there already. this threw Angela off and she didn't know what to say. I coached her if this situation ever comes up again to tell the guest she could add the roll to their bill if they wanted to keep it. I didn't want to upset the guest by going back up to the table and letting them know we were going to charge them after the fact so i comped the roll this time.

Specials:n/a

3 Staff members that stood out (why/how):

Kelly S did a good job on sushi bar today, the only "problem" we had was when she cut the SA she didn't check the party room, who had a few tables all get up at once so Cindy had to bus them all. I talked to her about checking everyone's section before she cut support

too slow for anyone to stand out but everyone did a good job today.

Any VIP's in?

Comps& Void Detail:
Server misring- Spooky roll (see above note) $11
Bday- X1 $6

R&M needs:
Change bag is very low, it has 1440 in $20s currently.

86'd items/ need more: