Friday PM 6.30.17

Written By: Elizabeth

LY Dinner Sales: $6710
Projected Sales : $7340
TY Dinner Sales: $7851
+/- : +17% LY and +$511 PS
Dinner Covers: 253
Avg PPA: $31.03

Weather: HOT.

Special events?: July 4th 4-day weekend for some...

Who worked: Johnny, Lindsey, Krystin, Renee, Sophia CL. Brennan FR, Zach SA, Rachel and Patrick Host, John CT

Flow of Business, Cuts and Ticket Times:
About 5 tables sat right as we opened, then around 5:30 we had two 5-tops walk in back to back. But we didn't go on a significant wait until around 7:30 when everyone came in! Up to 45-1 hr wait until around 9:30 when it started to die down. We got off the wait by 10 and I cut Renee and Krystin. Then went 2 on by 10:25.

Had a LOT of 5 tops in tonight, it was sort of crazy. Luckily, we just kept most of them turning at B1, and put one at A5 too.

With it being Friday night, I knew I was going to have to tackle something crazy, or someone crazy. Tonight's crazy came in the form of a rather large couple, going into the formerly mens restroom...together...and emerging rather, ummm, disheveled and winded? You get it, right? To make matters worse, the man was wearing the most inappropriate shirt I've seen outside of Dirty 6th. They sat at B6 and creeped Renee out. But that was the most of it. I avoided any interaction with them. Because how to you tell someone they can't eat dinner here after they presumably bumped uglies in the restroom. You can't.

And that's the night, in a hand cast nut shell.

Specials:
Oyster Mushroom Chazuke
Chefs Nigiri Spec
Negi Toro Handroll

3 Staff members that stood out (why/how):
-Renee came in in a bit of a mood- said she was bloated and also was saying she was hoping Leary was working tonight so she could talk to him about her schedule. I told her he was still here that she could talk to him, but she said she didn't want to do it at the beginning of her shift. I don't know what it's about. I asked if she was quitting and she said no.
-She also told me she won't be at the meetings on Thursdays, since she has class those days
-Sophia mentioned about tasting specials- if the closer is scheduled at 5:30, how do we handle that?
-Rachel was awesome at the host stand, However her outfit tonight was not. She had a t-shirt on, and over it was a flowy lace shirt (pretty, but something you wear on it's own), black pants and adidas sneakers. I mentioned to her that hosts can't wear t-shirts or sneakers, to keep it casual but professional. She apologized about it. I complimented her on her work tonight as well. She really does a great job at the host stand
-Patrick was a bad-ass tonight. It was like having a second SA practically. I bought him dinner for all of his hustle. I also allocated $10 of Zachs tipshare to him.
-Zach did fine, and did not die inside tonight...as far as I know.

Any VIP's in?
Susan and David (they are originally from New York!)
A few familiar family faces at the start of dinner.
Derek and his mom

Comps& Void Detail:
FNF for Derek and his mom
FNF for Brennan's GF (20%)

R&M needs:
I ordered more Burn spray, wide bandages and medical tape

86'd items/ need more:

Question still up for discussion:
Vince and I talked tonight about employees ordering specials. This is what was decided two weeks ago at the manager meeting:

• Pricing specials: price them accordingly and don't be afraid to bump up the price- it shouldn't prohibit staff from selling it if it's good.
• Specials can be ordered by staff on a special to special basis- have them ask a manager

Tonight Kristen ordered the special for her dinner- Vince confirmed with her that she was going to pay full price- she seemed confused, since I had already discounted it. She was the only employee (with the exception of Toshi who tried to order it for his employee meal) that ordered it, so I honored the discount. The confusion lies there in what we can discount for employees and what we can't. It's getting too confusing, especially for the staff. Derek was in with his mother tonight and they ordered and received a discount of the same special. So what is the difference, if a server, who sold the special, orders it at the end of their shift, as opposed to coming in as a guest. They're still paying for it. Vince's POV was that if we are below the 30% cost of it, then we can discount it, but if we are above 30% then it doesn't get discounted. He can explain more, but I don't think that is a concept that is something the staff will understand. Additionally, what if a manager wanted to order it for dinner? I understand that might be a no go because it's 100% comp'd. I think we need to be fair, and if someone is paying for it, discounted or otherwise, we need to be okay with that. Vince's input (again, chime in here!) is that the ingredients are expensive. My solution to that is to find different ingredients. 

Friday AM Recap 6/30/17

Written By: Leary

LY Lunch Sales: 2161
Projected Sales : 2325
TY Lunch Sales:  2373
+/- :  +212, +10%
Lunch Covers: 122
Avg PPA: 19.45

Previous Days Labor: 23%
Previous Days Comps: 6%
Controllable Comps: 0%

Weather: Another hot day

Special events?: 4th of July Weekend

Who worked:
John, Patrick, Kelly, Ruthy Cl, Brennan FR, Alyssa H, Zach SA

Flow of Business, Cuts and Ticket Times:
It was a lot slower than expected. I thought since a lot of folks are off today it would be more like a Saturday with a later pop. All the tables were sat by 1140, and we had a walk in 8-top in the party room. It seemed like we were going to be slammed, but then it just trickled off. Slow and steady flow for the rest of the shift. A lot of drinkers, and specialty pieces so sales ended up being ok in the end. I cut John at 1, and went 1 on at 140. Ticket times were good. No controllable comps, or customer issues.

Specials:

3 Staff members that stood out (why/how):
Everyone was pretty unchallenged today. Both the sushi bar and the kitchen both got a decent early pop of tickets, and did a great job of knocking it out in a timely fashion.

Any VIP's in?
-Rob with his friend.
-Mina & Husband from Kosmic Kombucha

Comps& Void Detail:
-1 Bday comp
-1 ANA
-FNF for Mina
-$15 in Holiday Kome Bucks
-$30 in regular Kome Bucks

R&M needs:
I reached out to Rodrigo about replacing the molding on the outside of the window by A8. It's warped off the frame, and oddly is growing some small mushrooms on it.

86'd items/ need more:

Thursday PM Recap 6/29/17

Written By: Chelsea

LY Dinner Sales: $5077
Projected Sales : $5373
TY Dinner Sales: $5295
+/- : 3% over LY and $329 under PS
Dinner Covers: 184
Avg PPA: $28.78

Weather: it was a muggy one!

Special events?: Sayo's last shift before maternity leave!

Who worked: Sayo, Krystin, Kelly, Ruthy, Sophia CL, John Cktl, Brennan FR, Zach SA, Alyssa and Megan Host.

Flow of Business, Cuts and Ticket Times: Had a little happy hour pop that died out by 6pm, and it was pretty eerily quiet for a bit afterward. Luckily it started to pick back up by 7 pm, and we made it to a wait by 7:20. Wait never grew past 30 mins. Went off the wait at 8:45, cut Alyssa and Sayo then. Sayo's partner and friends were waiting for a table, so she joined them for a walk in 7 top at 9:15. At 9 we went 3 on and cut John as well. Cut Kelly at 9:15 and Ruthy at 9:30.

Specials: Nigiri Set - 12, Bluefin Hand Roll - 6

3 Staff members that stood out (why/how):

- It was pretty slow overall, so no real standouts. Brennan was a superstar as always. He picked up dishes on almost every single trip back, and was took out the trash as well. However, he wrote his order on the back of the slip that had the rest of the orders, and I missed his dinner order. Gave him Kome Bucks to make up for it.

Any VIP's in? Dusten, Sayo and family/friends after her shift.

Comps& Void Detail: Emp Day off for Dusten, Kome Bucks from Dusten, Emp Day off for Sayo, FNF for her partner and friends' drinks. Dusten bought Sophia a glass of sake.

R&M needs: more floor squeegees, Sophia said the one she had was looking pretty rough.

86'd items/ need more: Toro nigiri/sashimi, beef carpaccio

Thursday AM Recap 6/29/17

Written By: Leary

LY Lunch Sales:  1977
Projected Sales :  2142 (+207)
TY Lunch Sales:  2349
+/- :  +375, +19%
Lunch Covers:  116
Avg PPA:  20.25

Previous Days Labor: 27%
Previous Days Comps:  6%
Controllable Comps:  1.78%

Weather:  Hot and Sunny again

Special events?: Going into 4th of July Weekend

Who worked:
John, Derek, Lindsey, Johnny Cl, Brennan FR, Alyssa H, No SA

Flow of Business, Cuts and Ticket Times:
Had a busy start today. Hit a 20 minute wait by noon and stayed full until around 120. Thinned out a bit around 130, but had tables walking in until close. Ticket times were good from what I could see, and no customer issues.

Specials:

3 Staff members that stood out (why/how):
-Everyone in the FOH pulled together to cover for the lack of SA.
-Shout out to Ben and Aki for throwing together a last minute Gyoza tray, and then going right into a busy lunch.

Any VIP's in?

Comps& Void Detail:
-FNF for my friend Lance
-Customer Changed Mind on a Earth Wind and Fire. The customer selected the wrong roll.
-Birthday comp for a soft serve

R&M needs:
Fox Service never came to check the sushi case. When I called them they said we weren't on the schedule until July 12th even though told me told today. The dispatcher  said that our appointment got bumped, but no one every bothered to call and inform me. I cancelled with them, and made an appointment with Richard Lowe who is also an Hoshizaki licensed repair provider. The first spot they had open was next Thursday at 8 PM.  

86'd items/ need more:

Wednesday Recap 6/28/17

Written By: Leary

LY Lunch Sales: 2129
Projected Sales :  2316 (-531)
TY Lunch Sales:  1785
+/- :  -344, -16%
Lunch Covers:  104
Avg PPA:  17.16

LY Dinner Sales:  5595
Projected Sales :  5716 (-1386)
TY Dinner Sales:  4330
+/- :  -344, -16%
Dinner Covers:  154
Avg PPA:  28.14

Previous Days Labor: 27%
Previous Days Comps: 6%
Controllable Comps:  5.83%

Weather: Hot & Sunny

Special events?:

Who worked:
Lunch: Derek, Cindy, Grace, Johnny Cl, Annie H, Hiroe FR, John SA
Dinner: Sayo, Mandy, Ruthy, Lindsey, Krystin Cl, Alyssa & Megan H, Brennan FR, Zach SA

Flow of Business, Cuts and Ticket Times:
A busier start for lunch today. Filled up except for a couple of seats at the sushi bar around 1215. We stayed mostly full until 1, and then started to thin out a little. We stayed pretty steady until 140, and then went 1 on. Solid ticket times, and no controllable comps.

Another mellow dinner. Only had a few tables wait here or there, but never had a real pop. Mostly full between 8-9. Cut Alyssa and 3 on at 910. 2 on 930. Very slow last hour.

The 6 o'clock reservation turned out to be 5. I'm gave them the rundown about the cancellation fee, and sat them at B2 instead. They were very nice and understanding. We luckily had an 8-top walk in right after and got them sat in the party room. I ended up comping the amount of the reservation cancellation fee off their tab in Kome bucks since we didn't lose any money from the party. They were very appreciative, and the head of the party admitted they were going to be bothered about the situation before I did. They ended up spending a good amount, and were very happy at the end of their meal.

Had a real strange table that ask Ruthy to grab a manager so they could haggle the price of O-toro. The gentleman said that we charge the same as Uchiko for it, and I let him know that's because we probably get it from the same place. He then informed me that he knows where it comes from. I didn't take the bait and argue the point. Instead I just politely said the owner determines the price of the fish, and that's the price we go with. He said ok. About 10 minutes later Lindsey pointed out that he had taken his shoes off and rubbing his socked feet back and forth on the floor. A real class act. I did go by about halfway through their meal just to ask if everything was tasting ok, and they said yes.  

Specials:
Nigiri Set- 8

3 Staff members that stood out (why/how):
-I gave Annie her write up today, and explained the importance of proper drink procedure from here on.
-I had to talk to Alyssa about the severity of not carding when cock tailing. She served some youngins that were just over 21 without carding. I let her know she needs to card everyone, and if she were to ever serve someone underage I would have to let her go. I will make sure to remind everyone once again at the meeting.
-Brennan awesome as always.  
-Zach started off pretty good in the beginning of the shift. It wasn't that busy, but he was doing well getting tables reset quickly. By 830 he slowed back down to his normal speed. He'll only be working 2-3 shifts a week after this schedule.

Any VIP's in?

Comps& Void Detail:
-Bday Comp
-$12 Kome Bucks for a table, $4.5 from Megan, & $7 from John
-$35 Kome Bucks to pay back reservation cancellation fee
-Sushi Error for a Sunshine roll that went out with brown avocado

R&M needs:
-I moved the sushi bar drain cleaning to tomorrow morning since Take was going to filmed in here this afternoon. They should be here between 8-830.

86'd items/ need more:

Tuesday PM Recap 6/27/17

Written By: Chelsea

LY Dinner Sales: $5384
Projected Sales : $5545
TY Dinner Sales: $4409
+/- :  18% under LY and $1136 under PS
Dinner Covers: 180
Avg PPA: $24.49

Weather: a nice cool evening!

Special events?: The last TEN Yelp reviews are all 5-stars!! Go Go Team!!

Who worked: Patrick, Lindsey, Mandy, Derek, Ruthy CL, Hiroe FR and Zach SA, Alyssa and Megan Host.

Flow of Business, Cuts and Ticket Times: Started off with a happy hour pop, then it died for a bit. Came back at 7:30 and we were on a 20-25 min wait by 8. Wait hung around until 8:45, so at 8:50 we went 3 on, also cut Alyssa. Went 2 on at 9:15, Derek got a walk in 6-top at 9:30, then let Ruthy take over at 9:45. Ticket times were good.

Specials: Nanbanzuke - 5, Whole Aji - 1, Nigiri Set - 9 (Can we try to always start with Din/Sushi Spec 1 in Aloha? Having it as just Din Spec 2 threw off a couple servers.)

3 Staff members that stood out (why/how):

- It was pretty slow overall, so no one was too challenged, except Zach. Still moves at such a slow pace, I just don't get it. Even with every server and I helping pick up dishes, just getting the tables wiped and reset took way too long. He also popped out to the restroom at least 4-5 times throughout the shift. I didn't want to press on it just in case he did have some bathroom issues, but he sure didn't mention any. Something to keep an eye out for.

- Lindsey was very proactive helping cover where Zach was lacking. Although everyone was up on dishes, she was also helping refill the ice tub and hot water. She also got Matthew Odam's table and didn't realize it was him until she saw his credit card, and it shook her up a bit, she went over every interaction they had in her head the rest of her shift. However, she was overall happy with it, just nervous that when asked about the special, she wasn't gushing over it, and he didn't order it (which she also didn't mind, considering she saw the DNL one go back). I reminded her to be sure to use a 'compliment sandwich' for items she gets asked about that aren't her favorite, but she was very reflective and said she wants to make sure to treat each customer as if they are a restaurant critic.

- Alyssa and Megan at the host stand are as good as it gets. Everything on point and they made so many kids menus and chopsticks in their down time.

Any VIP's in? Old John, Austin American Statesman restaurant critic Matthew Odam, Derek's mom

Comps& Void Detail: FNF for Derek's mom, DNL Nanbanzuke, FOH error x2 Kome set (Derek put 'Please run', but it didn't get run, and he didn't realize until they were closing out and pointed it out to him), void misring Dinner Spec 1 instead of 2, Birthday Taiyaki, Birthday Camembert, Birthday Fried Ice Cream, ANA Discount, void misring Spooky (Lindsey accidentally hit it twice instead of once)

R&M needs:

86'd items/ need more: soba noodles, uni box

Tuesday AM Recap 6/27/17

Written By: Leary

LY Lunch Sales:  1904
Projected Sales :  1995
TY Lunch Sales:  1610
+/- :  -294, -15%
Lunch Covers:  90
Avg PPA:  17.89

Previous Days Labor:  24%
Previous Days Comps:  6%
Controllable Comps:  4.42%

Weather: Cloudy and muggy morning, sunny hot afternoon

Special events?:

Who worked:
Lindsey, Patrick, Sayo, Johnny Cl, Zach SA, Hiroe FR, Annie H

Flow of Business, Cuts and Ticket Times:
It was another slow lunch. Never filled up all the way, and never went on a wait. Did have a busy 30 minutes where we were mostly full, and a busy moment when a bunch of tables got up. Kayo jumped in to help Zach get tables reset, and get us back on track. That was all the excitement for the day. Ticket times were good, and no guest issues.

Specials:

3 Staff members that stood out (why/how):
-Annie came in admittedly hung over today. Was perky the first couple hours. Then started throwing up around noon, and asked to go home. I already had a "warning" write up for her from last night because she poured a glass a wine before asking someone to ring it in. I tried to talked to her about proper procedure with employee drink as well as coming in hung over, and she started crying. I told her it wasn't worth getting this upset over, to just go home and feel better, and we could follow up with her write up later.
-Hired Alyssa's friend to SA today. Wrote and posted the schedules, and then he emailed me that his parents didn't want me to work.
-Special thanks to Kayo for some very timely help.

Any VIP's in?
Take & Kayo, Stacy, Leslie

Comps& Void Detail:
Owner Comps for Take and Kayo

R&M needs:
-Fox Service should be out here 8 am Thursday morning to fix the sushi case.
-Aquality (the company that installed the misters) should be out in the beginning of next week to fix the misters.
-Clarke Kent will be out tomorrow afternoon to once again clear the drain the sushi sink.

86'd items/ need more:

Monday Recap 6/26/17

Written By: Leary

LY Lunch Sales:  2052
Projected Sales :2135 (-333)
TY Lunch Sales:  1802
+/- :  -250,  -12%
Lunch Covers:  106
Avg PPA:  17.00

LY Dinner Sales:  5102
Projected Sales :  5500(-429)
TY Dinner Sales:  5071
+/- :  -31,  -1%
Dinner Covers:  178
Avg PPA:  28.49

Previous Days Labor:  24%
Previous Days Comps:  6%
Controllable Comps:  4.31%

Weather:  Warm, cloudy, and rain in the evening

Special events?:

Who worked:
Kelly, John, Patrick, Johnny CL, Annie H, Hiroe FR
Kelly, Derek, Mandy, Grace, Clair Cl, Alyssa & Annie H, Hiroe FR, John tr Beorn SA

Flow of Business, Cuts and Ticket Times:
Lunch was a slow start, and a slow finish with a decent hour in the middle. Filled up around around 1215 (except party room) and stayed mostly full until 1. Went 1 on at 130. Only a couple tables came in after that. Ticket times were fine, and no guest issues.

Dinner was a mellow start, but eventually we filled up and went on a wait around 740. Hit a 25-30 wait and held there for awhile. I thought the rain would slow us down, but people kept steadily coming in. The lobby was a little cramp for awhile, but Alyssa did a good job navigating it. Came off the wait a little after 9, and cut Annie. 2 on at 930.

Will from Chase lost a cufflink at B8. No one turned one in. He called at 4pm and I pulled out the booth seat looking for it, but no luck.

Specials:
Ayu no Nanbanzuke- 7
Big Eye Tuna Handroll- 12
Whole Aji- 1

3 Staff members that stood out (why/how):
-Beorn did well tonight. A lot busier than his first train so he got more practice, and a better idea of the flow of the position.
-Yuka was struggling in the heat of the Kitchen. Kudos to the entire kitchen staff for enduring the heat while the AC was out.

Any VIP's in?
-Rob & Rachel for lunch
-Will from Chase

Comps& Void Detail:
-2 Bday Comp
-$2 Kome Bucks for Asahi misprint
-Server Misring 2 Japanes Uni
-FNF for Will from Chase
-ANA
-SIN for Emmer & Rye
-$15 for Lindsey
-FNF for Alyssa's roommate
-Training Meal for Beorn & John

R&M needs:
-The Kitchen AC went out today at lunch. I call Petrocelli immediately, and they said the earliest they could make it out was Wednesday, maybe. I called a few other companies and the earliest I could get someone out here was tomorrow morning. I called my handyman Victor a bunch of times, and he finally called me back and came out around 7 pm. He fixed it pretty quickly for half the price, and checked all the components on it. He said we should be good to go.
-I'm happy to say that we had a pretty hard downpour and the party room roof stayed bone dry. I'm hoping the last seal done by the owner of Petrocelli's fixed our issue for good.  

86'd items/ need more:

Sunday 6/25/17 recap

Written By: Dusten

LY Lunch Sales: 3018
Projected Sales : 3276
TY Lunch Sales: 2395
+/- : 21% under LY and short PS by $881
Lunch Covers: 130
Avg PPA: 18.42


LY Dinner Sales: 4453
Projected Sales : 5046
TY Dinner Sales: 5636
+/- : 27% over LY and over PS by $540
Dinner Covers: 201
Avg PPA: 28.04


Previous Days Labor: 17%

Previous Days Comps: 3%
Controllable Comps: 0%

Weather: Slightly cooler this morning. Overcast. Partly cloudy and 90's during the day.

Special events?:


Who worked: Lunch: John, Derek, Lindsey, Mandy CL, Annie H, Brennan SA/FR
Dinner: Sayo, Ruthy, Krystin, Grace, Clair CL, Rachel/Annie H, Hiroe FR, Zach SA, John Cktl

Flow of Business, Cuts and Ticket Times: Lunch was fairly slow for a while. Didn't get any significant pops until a couple hours after opening. Stayed about 3/4 full most of the time. 2pm was about the busiest it got with a couple of tables waiting a short amount of time. No ticket time issues. Cut John at 2:25 and Derek at 2:45.

Dinner was fairly steady. Not the huge line out the door we sometimes have, but a steady stream of customers. We had a 7-top walk in at about 7:15. They were sat at about the same time as our 8pm reso. After that the real pop came. We went on a 30-45 minute wait. Only had one ticket time issue. Apparently there was an Austin roll ticket that went missing. We got another one rung in and sent out quickly. We stayed on a wait past 9pm a little ways. I cut Annie, Ruthy and Sayo right after. Clair took the last 15 minutes.

Specials: 7 duck soba, 1 fried fish, 0 aji sashimi.

3 Staff members that stood out (why/how): Fabian and Eli are both using chewing tobacco while working. I thought over the weekend Eli looked like he might be stashing something in his lip. Mandy confirmed this and came to me today after the shift and mentioned seeing Fabian spitting tobacco juice into the trashcan while carrying a rack of glasses to the front. While that seems like an amazing feat of coordination, I had no idea people still even chewed tobacco and I can't imagine that this is  acceptable. I didn't get the chance to talk with either of them.
-Everyone loves Brennan.
-John burned his hand slightly this morning trying to be a hero and carrying too many things. He had an over flowing teapot for Mandy's table in one hand and a tray of food in the other. Aside from his own personal safety, filling the teapots too much poses a danger for customers, who likely won't be so forgiving if scalded. He found some burn ointment, the last of it, in the first aid kit. His performance level dropped noticeably afterwords, but wouldn't allow people to help him, or at least tell people what he needed when asked. I don't know if there is some Napoleonic complex at work, but that is certainly how it seems. I spoke with him and tried to emphasize to him that knowing how to accept help and delegate his tasks to others is a necessary skill in our industry, not a sign of weakness or ineptitude. It is worth mentioning that he isn't the only one to over load when stocking drinks, or bringing back plates, but certainly a frequent offender.
-Ran a contest on old drinks again. Krystin sold 2 glasses of Cabernet. I took care of $10 of her dinner.

Any VIP's in? Lunch brought us Old John. My friends Allyson and Rose as well. Cindy's sister Mindy. John had some friends that walked in 5 minutes before closing lunch. I'm sure he couldn't help that, but let's just say no one was sending them seared kama.
Dinner brought us Patrick and his wife.
Rachel and Carlos.
Some regulars came in with a group for dinner. I recognized them but couldn't tell you their names. Older white couple. He's totally grey. She's a taller pretty blond.
A coworker of Grace's at Kemuri came in with a couple of friends. They'd had a small bottle of pearls and a beer each. John let me know after they'd been sat that the girl with the group did not need to be served any more. Grace kept an eye on the situation. A while later I hear Annie talking to someone through the bathroom door. It was the girl. She'd been in there a while and one of the guys in her party asked Annie to check on her. She didn't come out immediately, but when she did, she went back to the table and had her head down. I let Grace know that they needed to leave. I wanted to give her the opportunity to handle it, considering it they were with her coworker. Grace says she never met the girl before, and the two guys were perfectly coherent. They boxed up their food, tipped well and left. The girl looked like she had been crying.

Comps& Void Detail: FNF'd a takowasa for Mindy.
Allyson and Rose had Kome bucks.
Employee Kome bucks for Mandy, Uncle Pat, Sayo and Krystin
Guest Changed Mind for Kome Viche.
Bday 2x tempura ice cream
Sushi Bar Error Austin Roll- Long ticket time
Recover for seaweed salad and 2 zato pieces. Guest found hair in seaweed salad.
Ebi Fry Misring
Employee Day off for Patrick and for Vince.

R&M needs: Sushi bar sink is leaking into the server station again.
Continued problems with the soft-serve over the weekend. I think we even changed flavors from one day to the next? Not sure if that was a miscommunication or what, but the flavors frequently freeze over. If there were in fact two different flavors, they were definitely mixed together maybe Friday or Saturday night. I honestly don't remember. I know Vince has expressed frustration with employees basically eating the product with the same impunity as the rice and miso soup. Is the soft serve free to employees?
-I printed out recipes for the sake cocktails (okinawa breeze excluded) to post in the server station. Do not know where the laminator is, or how to use it. I left the sheet on the desk if anyone wants to help with that please.

86'd items/ need more: gyu, toro sushi

Saturday PM Recap 6/24/17

Written By: Chelsea

LY Dinner Sales: $7940
Projected Sales : $8348
TY Dinner Sales: $8161
+/- : 3% over LY and $187 under PS
Dinner Covers: 257
Avg PPA: $31.75

Weather: a warm evening.

Special events?: none

Who worked: Lindsey, Krystin, Ruthy, Clair, Dusten CL, Hiroe FR and Zach SA, Rachel Host and Alyssa Host/Cocktail

Flow of Business, Cuts and Ticket Times: Started off steady, filled up by 5:45. Wait was still short for a bit, then it picked up hard after a walk in 5-top and 9-top. Wait was 1-1 1/4 hr at its peak around 8, but was around 45m most of the time. Went down to ~30m by 9:30, were off the wait by 10:15. Went 3 on then and cut Rachel as well. Went 2 on at 10:35 and let Dusten take over at 10:45.

Specials: Kamo Soba - 7, Nigiri Set - 23, Whole Aji - 3

3 Staff members that stood out (why/how):

- Alyssa did really well basically cocktailing solo on a Saturday night. She was frazzled at first because she wasn't prepared for how quickly it picked up. Initially she asked Rachel to take the orders and bring them to her, but I stepped in and let her know not to do that, just to go out and take the orders herself, two at a time. She got back on track and more organized after that, and finished a lot smoother. I helped her as much as possible and the other servers did as well, and she rang in almost $450 in sales, with only two spilled drinks. I ran her checkout as host cocktail, and gave her and Rachel the cash tonight.

- Rachel did really well at the host stand almost totally by herself. I hopped back and forth from helping Alyssa to the host stand to bussing. But Rachel just needed help catching up on wiping menus, she had the rest of it on lock down.

- Zach struggled again tonight. Toward the end of the shift, I was back in the dry storage making a tray of ginger/wasabi set ups, and he came back to ask me if he could leave early tonight, cause he felt like he "was dying inside." I think he just meant from it being busy, but it really rubbed me the wrong way. Everyone was hustling 110% all night, but he was only operating at his usual 80% and was asking if he could leave early from being tired. I said we'd see, depending on if/how quickly service dropped off, but it never really did, so he stayed until close.

- Had a contest on the remaining Cabernet, Clair won $10 Kome bucks.

Any VIP's in? Old John, Yellow Jacket Alison and sister, family that likes to sit at sushi bar.

Comps& Void Detail: Birthday camembert, Birthday fried ice cream, Spill glass Tarusake and TX Junmai (Alyssa made them and walked out with them, but then tripped and both spilled in to each other), Promo Kome Bucks card.

R&M needs:

86'd items/ need more: Sake-toro, Hama-toro, Soft Serve, Kome Tamago

Saturday AM Recap 6/24/17

Written By: Leary

LY Lunch Sales:  3104
Projected Sales :  3385 (-274)
TY Lunch Sales:  3111
+/- : +$7, +0%
Lunch Covers: 179
Avg PPA: 17.38

Previous Days Labor: 14%
Previous Days Comps: 4%
Controllable Comps: 1 %

Weather: Cloudy and a little cooler

Special events?:

Who worked:
Sophia, Mandy, John, Johnny Cl, Annie H, Hiroe FR, No SA

Flow of Business, Cuts and Ticket Times:
It was a pretty busy day from the start. We were pretty much full and going on a wait by noon. Had a 11-top in the party room, and several 6-tops on the floor. Held at a 30 minute wait until a little after 2. We stayed full until 230, and then started thinning out. Closed 4 on. Ticket times were good, no customer issues, and no controllable comps.

Colton No-Called/No-Showed. Pretty frustrating considering how long we've had to wait for him to develop. He called at 3:30 with a pretty lame excuse, and told him he was fired. I changed next week's schedule to cover most of his shifts. No SA Mon, Tues, or Thurs lunch. I did receive several applications the last couple days, and Beorn will be full-time after next week so we should be ok.

Specials:

3 Staff members that stood out (why/how):
-Everyone step it up a bit to cover for Colton, but Mandy & Sophia really went above and beyond. I couldn't have gotten through this shift without them.

Any VIP's in?
-John
-Rob
-Victor

Comps& Void Detail:
No comps (pretty amazing considering the hectic shift)

R&M needs:

86'd items/ need more:

Friday PM Recap 6/23/17

Written By: Leary

LY Dinner Sales:  7331
Projected Sales :  7772 (+1112)
TY Dinner Sales:  8884
+/- :  +1553, +21
Dinner Covers:  282
Avg PPA:  31.50

Weather: Hot and Sunny

Special events?:

Who worked:
Krystin, Kelly, Johnny, Ruthy, Dusten Cl, Zach SA, Annie & Alyssa H, Brennan FR, John Cktl

Flow of Business, Cuts and Ticket Times:
Steady flow of tables for the first hour, and hit a small wait by 6. Grew to about an hour by 730. Held at an hour wait until around 9 when we got down to 2 names on the list. Quickly went back up to a 30 minute wait until about 10. Came off the wait around 1015, but stayed full until around 1040. Cut Annie and John at 1015.

Ticket times were good. No serious guest issues. Had a couple tables go a little over quote time.
1 4-top went about 10 minutes over, and were checking in frequently so I gave them a Gyoza on the house when they sat. They were very appreciative.

It's officially really hot, and the A/Cs were struggling during the bulk of the pop. It's way better than it was, but still on the warm side not sure what else we can do to beat the heat.

Specials:
Nigiri Set-  11
Whole Aji- 4

3 Staff members that stood out (why/how):
-Annie still struggles with her quote times. I was checking in a lot after last Friday, and helping her adjust her quotes. She also seems to get a little flustered at times when things get hairy. She does so well solo at the host stand, but seems like she has trouble sometimes finding a rhythm on weekend nights.
-Zach seemed to hustle more tonight. I still had to help a lot, and he just isn't able to consolidate his actions. I have Colton working next weekend so hopefully he'll do a little better. Beorn with be on full time SA in a couple more weeks.
-John seems to handling the weekend Cktl position well. He seems to navigate through the pack lobby easily, and doesn't let the stress of everyone wanting a drink all at once get to him.
-Brennan was awesome as always.

Any VIP's in?
Jason & Susan
Julian & Nona
Leslie with her man

Comps& Void Detail:
-$15 Kome Bucks
-EMP Day Off Derek
-Misring a King Salmon Box instead of a regular Salmon Box. There were ok with it, but took $3 off so the price was the same.
-Recovery for a Gyoza for a table that went over the quote time.

R&M needs:
-DO NOT TURN ON THE MISTERS. It is currently broken. If you try and turn it on it will leak water directly on the roof. I will find someone to repair it on Monday.

86'd items/ need more:

Friday AM 6.23.17

Written By: Elizabeth

LY Lunch Sales: $2203
Projected Sales :$2318
TY Lunch Sales:$ 2615
+/- : +19% LY and +$297 PS
Lunch Covers: 153
Avg PPA: $17.09


Previous Days Labor: 22%

Previous Days Comps: 5%
Controllable Comps: 5.2%($22 recovery)

Weather: Sunny- 90's- real feel: 108 😓💀

Who worked:
Lindsey, Sophia, John, ClairCL. Annie Host, Brennan FR, Zach SA

Flow of Business, Cuts and Ticket Times:
Steady start- on a wait by noon- had a 12 top reso at 11:30. Stayed on a wait until 1
Cut John at 1:15, and Lindsey at 1:30, as well as Zach. More on him later.
The shift ran smoothly, with all hands on deck, despite Annie and I only having one hand a piece. No long tickets.

sorry for the short notes, again. typing is still a little challenging

3 Staff members that stood out (why/how):
-Zach was aloof and moving at a snails pace. I have one usable hand and I was still bussing tables faster than he was. Finally, at 1:30, S1-2 got up- Zach was standing right there in the service station. There were only 2 glasses, 2 napkins and a soy dish left. He went to the side with the sushi bar sink, and bent over and started sorting the trays on the shelf. i thought he was getting a tray but the sorting continued, until finally, I bussed the seats and Annie wiped and set it, and he was still sorting. I cut him then and there. He said "I can leave? I've never been cut this early before" I just said yes. I don't know how many times in one shift I need to tell him to move faster. Do we have any other bussers coming in?
-Caught John (after he was cut) eating an ice cream in the dishpit- I told him to toss it- there were dirty tables to bus. He got back on the floor and helped me with the bulk of tables that had just left.
-Annie is always a delight to work with.

Any VIP's in?
Kenny brought his staff in for lunch (12 top reso)
Fastball singer and his son.
Kayo, Take & Moto

Comps& Void Detail:
Owner comp. Thats it!
Zach paid for his walked lunch tab

R&M needs:

86'd items/ need more:
let's ease up on buying the whipped cream- we have about 6-8 cylinders at all times.

Thursday PM Recap 6/22/17

Written By: Chelsea

LY Dinner Sales: $5077
Projected Sales : $5373
TY Dinner Sales:  $6071
+/- : 20% over LY and $698 over PS
Dinner Covers: 207
Avg PPA: $29.33

Weather: a humid evening.

Special events?: none. I noticed the last 7 Yelp reviews are all 5 stars. Great job team!!!

Who worked: Sophia, Sayo, Lindsey, Ruthy, Dusten CL, John Cktl, Brennan FR and Zach SA, Rachel and Alyssa Host.

Flow of Business, Cuts and Ticket Times: Started off steady, but didn't really fill up until almost 7. Wait got to 45m at it's peak, came down after that and we were off the wait by 9:15. Went 3 on at 9:15, and 2 on at 9:30 to close. Ticket times were good.

Had a lady mishear Rachel at the host stand, and get pretty upset with her. Rachel quoted her 45m, but the lady heard 25m. Alyssa came to get me when the lady started going off on Rachel right as they were reaching 45m. The lady insisted that Rachel had said 25m, telling her, "Don't tell me I'm wrong!", wagging her finger in her face. I went over and luckily their table (it was a 4-top) had just opened up and been reset. I heard the lady out and she insisted that Rachel said 25m, I told her that Rachel probably misspoke, but that their table was ready and they could come on down and sit, and let them know I was sending something their way. They seemed fine after that, but on the way out, the lady literally did the 2000's diss thing of coughing but saying "bitch" through it to Rachel. Rachel brushed it off and said "Thanks, have a good night!" like she does to all customers, but the lady said "Don't talk to me!" as she reached the door.

Specials: Chef's Nigiri Set - 7, Whole Aji - 0

3 Staff members that stood out (why/how):

- Great to have Ruthy back. She was her usual self, helping out everyone around her and always ready for the next challenge.

- Brennan was great again as a food runner. Helped out so much with bussing when lots of tables got up at once, and on top of his food running as well.

- Ruthy and Dusten tied the former beverage menu items contest, and each got $10 Kome Bucks.

Any VIP's in? one of the members of the band Survive that did the music for the TV show Stranger Things, James and Ingrid, Zach McGrath, who is Kitchen Manager of Waller Creek

Comps& Void Detail: Recovery edamame and gyoza for the upset lady/table. FNF for Zach of Waller Creek. Birthday dessert.

R&M needs:

86'd items/ need more: sake toro sashimi

Thursday 6/22/17 AM Recap

Written By: Leary

LY Lunch Sales: 1713
Projected Sales : 2135 (-436)
TY Lunch Sales: 1699
+/- : -14, -1%
Lunch Covers: 100
Avg PPA:  16.99

Previous Days Labor: 21%
Previous Days Comps: 6%
Controllable Comps:  2.49%

Weather: Sunny and hot

Special events?:

Who worked:
Sophia, Jason, Kelly, Johnny Cl, Alyssa H, Zach SA, John FR

Flow of Business, Cuts and Ticket Times:
Another slow lunch. It started off kind of busy, and it seemed like it was going to be a good shift. All the tables were sat, and the bar was filling up by 1215. We had a few guests waiting for a table, but then it started dying out after 1230. Stayed slow for the rest of the shift. 2 on at 115, and 1 on at 130.

Had a Chicken Katsu go out a little underdone. It looked like it just needed an extra minute in the fryer. The lady was pretty annoyed. I offered her another one, but she just asked for a Gyoza. I comped the Katsu and Gyoza. She seeme ok by the end.

Specials:

3 Staff members that stood out (why/how):
-Zach seemd to have a little more hustle today. Still struggles at consolidating his actions.
-Alyssa was great as always.
-Rachel handled a decent early pop tonight well. I was at the host stand for support, but she didn't really need much help. She was very effecient at seating and quick on the iPad.

Any VIP's in?
-Naoto
-Allison
-Bar Manager of Bullfight

Comps& Void Detail:
-Kome Bucks
-Recovery for Undercooked Chicken
-EMP Day Off Naoto
-FNF for Bar Manager of Bullfight

R&M needs:

86'd items/ need more:

Wednesday PM 6/21/17 recap

Written By: Dusten


LY Dinner Sales:5061
Projected Sales : 5292
TY Dinner Sales: 5385
+/- : 6% over LY and $93 over PS
Dinner Covers: 199
Avg PPA: 27.06


Weather: Hot

Special events?:


Who worked: Derek, Mandy, Naoto, John, Sophia CL, Alyssa/Rachel H, Zach SA, Brennan FR

Flow of Business, Cuts and Ticket Times: Good start for happy hour. We got a slight pop just after 6pm. Died out briefly and then a full on wait at about 7pm. Stayed full until 8:45 or so. I cut Derek then. Mandy and Alyssa were cut at 9:15, Naoto at 9:30 and John at 9:45. Had one beef carpaccio ticket get lost for a table. Re-rung as rush and comped it to sushi bar error. The table spent a good amount of money, 2 bottles of sake, and were very nice about the whole thing. Had a toro taku maki take about 35 minutes to go out. Table hardly noticed.

Specials: 27 nigiri sets! 1 Aji Sashimi

3 Staff members that stood out (why/how): Alyssa did a good job cocktailing. Very solid sales. She sold a couple bottles of Nihon Sakari Junmai. She got a little tripped up with a non-specific beer order. I told her if she has questions about the drink menu, or how to guide guests towards a decision, to involve a manager or senior staff member... at least until she becomes more comfortable with answering those questions herself.
-Had a contest for Apple Okinawa Breeze sales. Mandy sold the only 5 and won a Mantis gift card.


Any VIP's in? Kazu and his parents.
Jackie and her friend Brooke.

Comps& Void Detail:Owner comp for Kazu's table
-Derek had a table order a King Salmon Box and then say the krab salad in the middle was missing. They'd eaten all but one piece. Derek swears up and down that they ordered the King Salmon box. I took $3 off to make up the difference in cost.
-Sushi bar error- lost ticket beef carpaccio
-Guest changed mind on Hops and Grain Zoe. The woman asked Alyssa for a lager. Alyssa brought her the wrong lager I guess. It wasn't touched and resold. The woman ended up with an Asahi
-$1 kome bucks for HH Okinawa Breeze
-Bday Taiyaki
-$10 Kome bucks from Mandy


R&M needs:  Could we get a happy hour Lychee Okinawa Breeze button? I don't know how to make a button that has a time limit for the charge ($5 before 6pm, $6 after 6pm...)

86'd items/ need more:

Wednesday AM 6.21.17

Written By: Elizabeth

LY Lunch Sales: $1909
Projected Sales : 1962
TY Lunch Sales: 1314
+/- : -31%ly and -648 ps
Lunch Covers:76
Avg PPA: 17.29

Previous Days Labor: 21%

Previous Days Comps: 5%
Controllable Comps: 4.87%

Weather: sunny and hot- its summer

Special events?: none that I know of


Who worked: Kelly, Camacho, Sayo, Johnny CL- Alyssa host, Colton SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
the first hour was dreadfully slow! had about 5 tables total until 12:15, then people started trickling in. We were still only about 50% full by 1 so I cut camacho. went 1 on by 1:30, with only about 6 tables in the restaurant- Johnny freaked out a little when three 1-tops walked in but everyone was still here to help. It slowed to a close. Sorry thats all i have for today, trying to type with one hand is challenging.

3 Staff members that stood out (why/how):
no one was challanged excapt maybe me

Any VIP's in?
som rob
jennifer & harmon
john hernandez
derek

Comps& Void Detail:
emp day off for the emps

R&M needs:
Pro-ice will be out tomorrow morning at 8am to clean the ice machine

86'd items/ need more:

Tuesday Recap 6/20/17

Written By: Leary

LY Lunch Sales:  2030
Projected Sales :  2250 (-817)
TY Lunch Sales:  1433
+/- :  -597, -29%
Lunch Covers:  80
Avg PPA:  17.91

LY Dinner Sales:  4336
Projected Sales :  4925 (+234)
TY Dinner Sales:  5159
+/- :  +823,  +19%
Dinner Covers:  190
Avg PPA:  27.15

Previous Days Labor:  23%
Previous Days Comps:  5%
Controllable Comps:  0%

Weather: Warm and Sunny

Special events?:

Who worked:
L: Mandy, Kelly, Lindsey, Johnny Cl. Beorne SA, Alyssa H, Hiroe FR
D: Mandy, Lindsey, Kelly, Derek, Clair Cl, Colton SA, Hiroe FR, John & Alyssa H

Flow of Business, Cuts and Ticket Times:
Another really slow lunch. Never came close to filling up. 3 on at 1, and 1 on at 140. Had a handful of later tables to thankful up the sales a bit at the end. Ticket times were good.

Early on in the shift Mandy dropped 3 waters onto the table while greeting 3 ladies. Luckily no glass broke, but unfortunately one the ladies got completely drenched. She spent a good amount of time trying to dry off in the bathroom. She was as good humored as possible about, but understandably not happy. I bought her lunch and glass of sake, and apologized several times. I think they left happy.

Dinner was a busier start. Had a few tables walk in right at open, and a slow steady flow after that. We were mostly full by 645. Started to hit a 20-30 minute wait by 730. Held there until around 9. Came off the wait, but then had a walk-in 6-top, and several 2-tops. Stayed full with a table waiting here or there until 930. Ticket times were mostly good. No controllable comps.

The Tasters Club dinner went well. Only 6 out of the 8 confirmed showed up so it was pretty easy to manage. The Sushi Bar and the Kitchen did a great job of getting the courses out quickly. I introduced myself in the beginning and helped Kelly with all the courses (besides the miso soup) and thoroughly table-talked all the items. Hopefully they enjoyed themselves.

I did not see the note that Ben, David, & Ransom wanted the sushi bar. I should have assumed since David and Ransom always sit at the bar, but it being 3 I assumed they would want a table. We had 1 ready, but then David said they wanted the bar. It was probably going to be 30 minutes before 3 seats opened up, and I offered to get them a drink if they wanted to wait. They said a table would be fine, but David seemed very put-off by it. Hopefully he wasn't too upset. I brought them some peices on the house, and checked on them. They seemed ok, but not as friednly as they normally are with me. I will definitely check for notes in the future.    

Specials:

3 Staff members that stood out (why/how):
-I had Beorn come in to SA train this morning so Colton didnt have to work a double on his ankle. I gave him a rundown of the position, but unfortunately he didn't get a lot of practice with it being so slow. I have training with John & Brennan next week. He should be good after that.
-Mandy started and ended her night a little grumpy. She felt like she was getting skipped in rotation in the beginning of the shift. I heard her say something to John in passing. She also didn't grat her 6-top and one the guys stiffed her on $60. She aksed me to go outside and asked him what was wrong. Nope. I told her to always grat, and if someone doesn't tip, I'm not going to confront them about it. I also reminded her that if she has an issue with the host stand to bring it to a manager and not confront them. She apologized and said she understood.
-Spencer seems to be doing a really good job as Ichiban!

Any VIP's in?
-John from Switched On
-The Coopers
-Ben, David, & Ransom

Comps& Void Detail:
-Recovery for lady that was drenched
-$10 Kome bucks
-Training Meal

R&M needs:

86'd items/ need more:
Only received 1 case of Ty Ku Cucumber instead of 2. They're currently out of stock.

Monday PM Recap 6/19/17

Written By: Chelsea

LY Dinner Sales: $4128
Projected Sales : no projection listed for any dinners this week.
TY Dinner Sales: $4982
+/- : 21% over LY
Dinner Covers: 175
Avg PPA: $28.47

Weather: a warm and muggy evening.

Special events?: Juneteenth

Who worked: Derek, Johnny, Kelly, Sayo, Clair CL. Hiroe FR and no SA, Annie and Rachel Host.

Flow of Business, Cuts and Ticket Times: Started off with a little happy hour pop, then it died out for a bit. Once the sun started to set, it picked up. Almost full by 7:30, then we got hit hard at 8pm for about an hour. Wait grew to 30-40 mins during the peak, went off the wait by 9:30 and went 3 on then, cutting Annie as well. Went 2 on at 9:40 to close. Ticket times were overall good, just one 30m roll, and the customers were fine.

The flow was really wacky once we did pick up. Nobody seemed to be really ready for it, and it threw everyone in a tizzy, especially since we were down an SA. A handful of glasses and plates were dropped throughout the evening but everyone seemed to get their stride going once we were at the peak of the busy.

Specials: Kamo Soba - 4, Seared Nigiri Set - 16, Whole Aji - 1

3 Staff members that stood out (why/how):

- I like Annie, and she tries so hard. But it's really tough when we are really busy and on a wait, and people are ordering drinks while on the wait, and she's attempting to make drinks in the server station. I went in to help her as many times as I could, and other servers were as well, but it got to a point where she was just more in the way than anything else. Also, I guess she didn't get her final cocktail shift, as she seemed to not really know how to ring in orders, how to put in her tips, or run her checkout. Perhaps while she is healing, if Alyssa or Patrick could work the first half of the week so that we could have a host that can cocktail as well? Just a note that she also asked if she could work all lunches, but I let her know that other employees might prefer lunches as well, or have different availabilities but she could let Leary know. My concern with that is how much help she would need from other employees during a lunch shift, as she won't be able to get much done being alone at the host stand with just one working arm.

- Derek was better again today. He stopped in before he left asking for feedback, but also let me know that he learned a lot today about summer nights. He said he hadn't worked a shift with such a slow start and rapid pickup, but he picked up some tips on how to think/look ahead and get his timing right. He had a comment about how at his old job the chefs used to let the servers know if food was taking a while so they could do their best to time it out right when placing orders, and I let him know that we definitely used to do that and that I'd make a note of it. He's got a point, it's best for everyone involved (customers, servers, cooks/sushi bar) if everyone is on the same page with how long food is taking, especially once it gets longer.

Any VIP's in? Dusten, Director of Culinary Operations from Torchy's, Vivian (girl with blonde hair and the bright outfits and shoes)

Comps& Void Detail: Emp Day Off for Dusten, SIN for Torchy's, SIN for Weather Up or Whistlers (for some reason I can't get those two straight to save my life), voided two misring Sapporos, voided misring Grill Salmon, void a piece of misring Madai.

R&M needs:

86'd items/ need more: Hama-toro, Kome Tamago, rose. Found some Yogurt Drinks that were expired (6/17), then went to check the rest and they didn't have dates on them at all. Guessing there was just a different batch that was dated and expired, so tossed out those few and replaced with the usual ones. Matt tested the usual ones and they tasted fine.

Monday AM Recap 6/19/17

Written By: Leary

LY Lunch Sales:  1660
Projected Sales :  1764 (-315)
TY Lunch Sales:  1449
+/- :  -211,  -13%
Lunch Covers:  78
Avg PPA:  18.58

Previous Days Labor: 19%
Previous Days Comps:  5%
Controllable Comps:  4.66%

Weather: Warm, Cloudy, and a slight amount of afternoon rain

Special events?: Juneteenth, Emacipation Day

Who worked:
John, Derek, Grace, Johnny Cl, no SA, Hiroe FR, Annie H

Flow of Business, Cuts and Ticket Times:
It was a slow lunch. We did have a walk in 7-top for the party room thankfully. Never filled up. We had a small pop around 1 and all the tabels filled up, and that was it. I went 1 on at 130, and had 1 table come in the last half hour. Everyone was unchallenged. Ticket times were good.

Specials:

3 Staff members that stood out (why/how):
-Colton called in today. He said the doctor told him to stay off his feet for a couple of days, and has a note. He said he should be good to work tomorrow. He was scheduled a double, and I told him not worry about the lunch shift.
-Annie informed me that a guest accused her of being condensending. It all had to do with her giving the guests several seating options with possibly overexplanation. Annie apologized and told her she wasn't meaning to come off that way. I went by the table and checked on them a few times asking how everything was to give the lady an opprotunity to complain, but she never did. She did have a pretty grumpy demeanor, and I think she misread Annie's overly friendly/accomodating personalty.
-I'm seeing increased effort from Derek each shift I've worked with him. I'm hoping the trend continues.

Any VIP's in?
-Kayo

Comps& Void Detail:
-1 Bday Comp
-Owner Comp for Kayo

R&M needs:
-Andy should be by Thursday to replace the plug on the Oshiburi Machine

86'd items/ need more:

Sunday 6/18/17 Father's Day

Written By: Dusten

LY Lunch Sales:
Projected Sales : 3040
TY Lunch Sales: 3027
+/- : 13% over LY and $13 shy of PS
Lunch Covers: 142
Avg PPA:


LY Dinner Sales: 5730
Projected Sales :5346
TY Dinner Sales: 6065
+/- : 6% over LY and ovr PS by $719
Dinner Covers: 199
Avg PPA: 30.48


Previous Days Labor: 20%

Previous Days Comps: 5%
Controllable Comps: 0%

Weather: Summertime Heat.

Special events?: Father's Day, International Sushi Day


Who worked: Lunch: John, Derek, Renee, Mandy CL, Annie H, Brennan FR
Dinner: Kelly, Lindsey, Grace, Derek, Clair CL, Hiroe FR, Brennan SA, Alyssa/Patrick H and John Cktl

Flow of Business, Cuts and Ticket Times: Lunch was farily busy. Mostly families. Noticed some regulars. Nice they came to celebrate with us. We were missing Colton, so everyone had to hustle a bit harder. Had some back-up with nigiri pieces. Mandy came to me with a 35 minute ticket time for 2 salmon nigiri pieces. Perhaps Gen. Toshi wasn't balancing susshi bar lunches with a la carte ordering? Aside from all that, the shift went relatively smooth. No customer complaints. Everyone seemed happy. I didn't make any cuts until about 2:15 when I let John go.

Dinner was not as busy as I expected. We had a healthy crowd but I thought we'd break 200 covers. No food issues. Customers were all very nice and pleasant. Had a few large groups walk in. One six top tha had to wait until 9:30 to be sat on account of others lingering. They were a very gracious and generous bunch of people. There was a lull at 8:25, I cut Derek, Alyssa and John then. Cut Lindsey at 9pm, Kelly at 9:15 and Grace at 9:45pm.

Specials: 6 kamo soba, 3 aji sashimi

3 Staff members that stood out (why/how): Annie has left the Ipad unplugged 2 days in a row. If she is unable to reach the cord or something along those lines, she ought to be asking someone for assistance, not simply leaving the task undone. On the other hand it is really nice to have a confident and outgoing personality at the host stand. Also, the smaller restroom toilet was taking crazy long to refill after each flush. She noticed the issue and fixed it immediately. I am trying to pay closer attention to her mannerisms with others, but when we're down an SA and our host has only a single functional arm during a holiday, it is difficult to be critical.

-Had a talk with Derek regarding running sushi. He had a spicy scallop sit for a long time, to the point it needed to be remade. I've noticed that servers tend to let things that shouldn't be held for almost any amount of time, sit too long. It may be a good idea to emphasize in preshift not holding seared nigiri, sauced rolls or sashimi. Servers need to time things out as best they can so that the tables are ready for these things before they are ready. Derek definitely isnt the only one to do this, but he is the newest at it, so I started with him.

-Brennan was a huge help today. Everyday really. I can't say enough good things about him and I'm no poet, so I'll just say that the kid deserves a raise. He only wanted a side kara-age for lunch but I added a couple nice nigiri to that for him.

-Colton called in at 10:30am to say he had injured his ankle pretty bad and couldn't stand on it. He called around but no one was available to pick up for him. I told him he needs to bring us a doctors note.

Any VIP's in? All them Dads.
-Somm Rob for Lunch.
-The newer regular family that invariably orders a small bottle of Pearls. This time at lunch they got the large bottle. Nice to see regulars come here to celebrate the holiday.
-Jason and Susan for lunch as well.
-Dinner brought us Chill
-Chelsea with her Homeaway people.
-Sasha (last name?) she was a regular until moving out of town. She always spends a good amount of money, tips very well and buys drinks for the sushi bar. Toshi sent her kama pieces.
-Rachel and a group of friends.

Comps& Void Detail: Bday Fried ice Cream.
Comped 3 zatoichi nigiri pieces. Renee forgot to run them and had already taken them dessert and their check before she notcied them.
Employee Day Off for Rachel
DNL crunchy dynamite
ANA discount
DNL tsukemono
Employee Day Off for Chelsea Steele.
Kome Bucks from Chill

R&M needs: Am I missing something with getting the misters going? I opened the valve at the faucet and turned on the water. I thought that was all there was to it.

The shade on the patio has an anchor hook come undone over night. the hook itself needs to be replaced. I rigged it with a bungee cord from my car. I'd like that back at some point please.

86'd items/ need more:  Iced Green Tea

Saturday PM Recap 6/17/17

Written By: Chelsea

LY Dinner Sales: $7891
Projected Sales : $8178
TY Dinner Sales: $8050
+/- : 2% over LY and $128 under PS
Dinner Covers: 265
Avg PPA: 30.38

Weather: muggy and warm.

Special events?: Father's Day Eve, International Sushi Day Eve

Who worked: Kelly, Clair, Renee, Lindsey, Dusten CL, John Cktl, Hiroe FR and Zach/Derek SA, Alyssa and Annie Host.

Flow of Business, Cuts and Ticket Times: Started off slower than most Saturdays, but slowly started to pick up. Had a walk in 9-top at 5:30. Full by 6:15-6:30, wait got to 30-40m by 7pm. It grew to 1 hr 15m by 8. Wait died back down around 9:30 to 20-30m and we went off the wait at 9:50. Went 3 on then, also cutting Alyssa (she switched with Annie cause she said she was tired from 3 doubles in a row and had a lot of homework) and John at that time. Went 2 on at 10:15 to close. Ticket times were good.

Specials: Shishitos - 13, Kamo Soba - 6, Whole Aji - 1

3 Staff members that stood out (why/how):

- No real stand outs today as it was pretty steady for a Saturday.

- Renee didn't restock the cooler.

- Lindsey was positive again today, chiming in stuff like, "only 1 hour left guys!" keeping people moving. She also won the random item contest, which was Shio Saba. She was the only one to sell one, so she got $10 in Komebucks.

- Apparently it's Zach's birthday tomorrow, and he let me know that Derek agreed to come in at 8:30 to finish out his shift for him, and that it was run by Leary and ok'd. Right at 8:30, Derek walked in and Zach rolled out like clockwork, so he didn't pay for his walked tab from lunch. I split the tipout in the checkout.

Any VIP's in? Brennan and his girlfriend.

Comps& Void Detail: Emp Day Off for Brennan, Guest Changed Mind Dynamite Chicken, Kome Bucks in lieu of an old Mercury card, Spill for two beers that John opened and then the guests left, one birthday Camembert.

R&M needs:

86'd items/ need more: soft serve, saketoro, shishitos.

Saturday AM 6.17.17

Written By: Elizabeth

LY Lunch Sales: $2681
Projected Sales : $3196
TY Lunch Sales: $2458
+/- : -8% LY and -$738 PS
Lunch Covers: 136
Avg PPA: $18.04

Previous Days Labor: 17%

Previous Days Comps: 3%
Controllable Comps: 0%
I just have to say, that lately our comps have been very impressive!! There are many days both last week and this week that our ctrl comps have been 0!! Way to go team!

Weather: Sunny and the hottest so far...100!

Special events?: Fathers Day Eve-


Who worked: John, Sophia, Mandy, Johnny CL. Annie Host, Colton SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
Mellow saturday and full of kids! My favorite! We would somewhat fill up and then clear out- ebb and flow all afternoon. Nothing major happening other than John dropping 3 SASHIMI LUNCHES.... I had just caught him pick up his tray with 3 sashimis on it and two waters, when the one fell right off the tray, and then he didn't put it down evenly on the service station and two more flopped right off. So that was the biggest comp of the day- to spill

Other than that, the day was rather uneventful. Lots of kids, and families. Only 1 group in the party room, 7 dudues. It slowed after 2pm, and we waited for the 3rd rush but it never happened. Went 2 on at 2:30 and a few other tables wandered in after that, maybe 3 or so.

Specials:
Ran shishito peppers as a verbal
Also ran a contest on the old booze- Mandy sold the last Oasis, but no one hit the $25 goal I gave them for beverage.

3 Staff members that stood out (why/how):
-Johns still- he was a little deflated after that but also didn't make any more mistakes. He's his worst critic, so I didn't harp on him about it.
-Annie dusted and cleaned up the lobby in her free time

Any VIP's in?
none that I can recollect.

Comps& Void Detail:
$45 for Spill sushi
Other than that nothing
R&M needs:

86'd items/ need more:

Friday PM Recap 6/16/17

Written By: Leary

LY Dinner Sales: 7656
Projected Sales : 7975 (-104)
TY Dinner Sales:  7871
+/- :  +215, +3%
Dinner Covers: 275
Avg PPA:  28.62

Weather: Extremely Hot and Sunny

Special events?:

Who worked:
Kelly, Lindsey, Renee, Johnny, Dusten Cl, Zach SA, Brennan FR, Annie & Alyssa H, John Cktl

Flow of Business, Cuts and Ticket Times:
Steady flow of tables from the start. Mostly full by 6, and hit a 45 minute wait by 630. Hit an hour wait by 7, but Annie was over-quoting. We got the quote back down to an hour and held there for most of the night. Off the wait around 1020, and cut Alyssa and John. Ticket times were good. No controllable comps.

We had a delay on the Kitchen Special, and it wasn't ready until 6pm. I think the Bento order caused that. Had several regulars give a shot and love it. I know it's time consuming, but it might make a nice addition to the menu down the road.

Had a lady that was giving Lindsey a lot grief about our lack of gluten free options. She ordered some rolls, and then asked for several sauces that Lindsey informed all had gluten. She said we were very inconsiderate of people with Gluten allergies. I went by and talked to her and apologized if she felt that we didn't have enough options for her, but explained that soy does tend be in a lot of things to which she snapped back, "you should just make everything with tamari". I let her know that would increase the cost of everything a great deal, but once again I apologized. Later I brought her some togo boxes, and she gave me an earful about us using styrofoam. I apologized once again, and said I would pass on the suggestion for an altrernative togo container.

Had a young lady sit at B7 at the end of the night who was visibly intoxicated. John had served her 1 glass of sake while she was waiting on the patio. I gues she was drinking before she came. It took awhile before she tried to order a drink from Kelly, but when she did I politely let her know we couldn't serve them. The boyfriend was very agreeable, but she was visibly annoyed. Wouldn't be surprised if we got a crummy Yelp out of it.

Specials:
Nigiri Spec- 22
Kamo Soba- 9

3 Staff members that stood out (why/how):
-Got an excellent service compliment from one of Lindsey's tables. They commend her on not only their service, but how she ran her section. I'm guessing the lady was an ex-server. Great to hear the positive feedback, and it does feel like Lindsey has turned some things around since her eval.
-Zach was pretty tired on his double, but I followed up with him about speeding up a bit in the beginning of the shift. He speed it up and hustled a little more during the rushes. He still needed a good amount of assistance, but there was an improvement in speed.
-Annie has a habit of over quoting when the wait builds. She was quoting people 1:30 for awhile before Alyssa told her to bring it down a bit. Something to keep an eye on. I let her know at the end of the night to ask for advice on quote times if she's unsure. It can be hard to get the flow weekend nights and there is no shame in asking for help.
-Kelly won the table tent drink contest. She also was very productive and helpful all night.
-Brennan is awesome as a foodrunner. Good attention to tickets, asks a lot of questions, and helped bus tables all night. Can't say enough nice things about that guy.

Any VIP's in?
-Elizabeth's friend from the ELM group. I can't remember his name, but he kind of looks like Steven Spielberg. He also bought Franklin's dinner anonymously.
-Aaron Franklin with wife and daughter.
-Ania & Brian
-Julian & Nona
-Jason & Susan
-Derek

Comps& Void Detail:
EMP Day Off for Derek

R&M needs:

86'd items/ need more:

Friday AM 6.16.17

Written By: Elizabeth

LY Lunch Sales: $2360
Projected Sales : $2755
TY Lunch Sales: $1726
+/- : -27% LY and -$1029 PS
Lunch Covers: 100
Avg PPA: $17.26


Previous Days Labor: 22%

Previous Days Comps: 5%
Controllable Comps: 1.81%

Weather: HOT. 95 degrees, real feel, 105!!! ouch.

Special events?: horrendous heat index maybe

Who worked: Camacho, Sophia, John, Clair CL. Alyssa Host, Brennan SA, Zach SA

Flow of Business, Cuts and Ticket Times:
Slow all day. Never went on a wait, except for these two people that wanted to wait for a table instead of sit at the sushi bar. Nothing major of note. Everyone was moving around, helping each other out. A solid team. John had a big misring, but luckily it was at the start of service and we were able to reuse them: 3 orders of sashimi- it was written as sashimi but John didn't read it back. He learned his lesson though.

We were mostly full around 12:15 but then it slowly cleared out- sushi bar didn't fill up again after that, and we were waiting for a late pop- but nothing happened. by 1:25 we went 2 on and closed it out that way.

3 Staff members that stood out (why/how):
-Everyone was on top of their game today. Zach did okay, but it was slow so he wasn't challenged much. Brennan was helpful when 5 tables got up at once he helped to bus them.

Any VIP's in?
Som Rob
Leslie
Zach's dad
S1 regular dude. Quiet, keeps to himself. Gets a Chirashi. Older dude
Ish
Lady from the Chronicle.
Take & Masa

Comps& Void Detail:
Owner comp for Take and Masa
FNF for some pieces we sent to Zachs dad
Paid out for $10 to Take for tip.

R&M needs:

86'd items/ need more:

Thursday PM Recap 6/15/17

Written By: Chelsea

LY Dinner Sales: $4705
Projected Sales : $5481
TY Dinner Sales: $5786
+/- : 23% over LY and $305 over PS
Dinner Covers: 201
Avg PPA: $28.79

Weather: a regular summer night.

Special events?: none!


Who worked: Derek, Sophia, Sayo, Lindsey, Dusten CL, John Cktl, Brennan FR and Zach SA, Alyssa and Rachel Host.

Flow of Business, Cuts and Ticket Times: Started off steady, a little happy hour pop, didn't get on a wait until 6:30 or so. Wait started around 30m and was at 45m at it's peak around 8:30. Folks kept steadily rolling in after that, so we didn't make it off the wait until around 9:35 or so. Cut Alyssa around 9:15, went 3 on at 9:25, cut John at 9:30, and 2 on at 9:45 to close. Ticket times were good.

Specials: Kamo Soba (also, when making specials cards, it's Kamo with a K! Not camouflage :)) - 17 (hard to track cause folks were using Dinner Spec 1&2), Got a lot of great feedback on the Kamo Soba tonight! Had a table that said they hoped it would find its' way on the regular menu, and another that said that they really liked it and were putting photos and positive reviews on both Yelp and TripAdvisor. Woo, great job Vince! and Chef's Nigiri Set - 9,

3 Staff members that stood out (why/how):

- Derek did better today. It was a smooth shift so it wasn't too challenging. He also made a point to stop in before he left to check for any feedback, which is nice.

- Brennan is great. So calm and collected, and helpful outside of his role.

Any VIP's in? Kirk from Mueller Living. Yuka and friends.

Comps& Void Detail: Emp Day off (5+ people) for Yuka, birthday dessert, Matt bought a beer. Kome Bucks for the happy hour okinawa breeze price error.

R&M needs:

86'd items/ need more: Sake-toro, toro

Thursday AM Recap 6/15/17

Written By:  Leary

LY Lunch Sales:  2003
Projected Sales :  2430(-157)
TY Lunch Sales:  2273
+/- :  +270, +13%
Lunch Covers:  130
Avg PPA:  17.48

Previous Days Labor:  23%
Previous Days Comps:  7%
Controllable Comps:  0%

Weather: Very Hot and Sunny

Special events?:

Who worked:
Sophia, Derek, Kelly, Johnny Cl, Alyssa H, Zach SA, Brennan FR

Flow of Business, Cuts and Ticket Times:
Slow start today, but we did pick up a bit after 1230. We had a few tables wait here or there but never went on real wait.  I went 2 on at 130 and we did have a little late pop, but Johnny and Kelly managed it well with a little help. Ticket times were good. Had a sunshine roll sent back because the lady said it wasn't good. She was nice about it and loved everything else. No other guest issues.

Specials:

3 Staff members that stood out (why/how):
-Derek definitely seemed more engaged today. At time he was laying it on a bit think, but it's nice to see him working on imrpovement.
-I haven't worked with Zach for awhile, and it feels like his performance has gotten worse. I had point out a lot of things, and help him quite a bit today.

Any VIP's in?
-Barth with his mom and wife
-Meg came in for a lunch break on a moving day, and left her phone. It labeled on the manager desk. I assuming she'll be back for it.

Comps& Void Detail:
DNL Sunshine Roll

R&M needs:

86'd items/ need more:

Wednesday PM 6/14/17

Written By: Dusten

LY Dinner Sales: 5745
Projected Sales : 6003
TY Dinner Sales: 4335
+/- : 25% down from LY and short of PS by $1668
Dinner Covers: 152
Avg PPA: 28.15

Weather: 90's, partly cloudy

Special events?: National Bourbon Day.... don't mind if I do.

Who worked: Lindsey, Derek, Mandy, Grace, Sophia CL, Rachel/Alyssa H, Zach SA, Brennan FR.

Flow of Business, Cuts and Ticket Times: Odd night. Slow for the first 90 minutes with a gradual build to a pop. We were on a small wait until about 7:30 then a pretty sharp drop. Many campers tonight. It stayed slow for another 45 minutes then a larger pop. I'd already cut Lindsey at 8pm, I cut Derek at 8:45. Mandy was cut 9:15 and Grace at 9:45.

Specials: 5 camo soba, 18 nigiri sets, 8 carpaccio special

3 Staff members that stood out (why/how): Grace was unnecessarily flustered tonight. She had her section full of campers for the first 2 hours of service. I made cuts, her section was fairly open and before she even got her 4th table she was panicked. She wasn't triple or double-sat by any stretch and I had to tell the host stand to avoid seating her for a while. As we filled up she seemed to gain rhythm but not composure.
-Mandy was the same way as the night wound down. She asked me if we would send anything to Patrick for his anniversary. I mentioned bubbles, but she said his wife (sorry, I forgot her name), doesn't drink. So I told her to send him a couple of pieces. She came to me to comp them and told me she sent them 4 pieces. I asked why she sent 4 pieces, and she relayed what she thought I said and not what I actually said and then went into how she was super swamped and misheard me. I saw that she had 3 tables at that time and cut her.
-Megan kinda spaced out on me tonight. She answered the phone and it was someone wanting to make a reservation for 8 people. She checked our availability and got all the preliminary screening out of the way, but then started to take the call like she would have me call them back. I was standing right next to her the entire time and had to interrupt her to get the phone before she hung up on them. I asked her if that was how she was trained to take reservation calls. She said no, she just spaced out. So strange.
-Servers are asking about purchasing bottles of discontinued booze at cost. I don't know how to respond to that so I'm sending it up the chain. I don't have a problem with it, if were making room in the cooler for the new things.

Any VIP's in? Old John- his demeanor with certain staff members has become almost hostile and his reputation for being a curmudgeon is spreading. I pretty much just avoid him entirely. I am concerned he may wear out his welcome soon.
-Patrick and his wife for their anniversary
-Chelsea and Julie
-Jackie
-some other regular faces.

Comps& Void Detail: Employee day off for Chelsea
Employee day off for Patrick and Kome bucks for his anniversary pieces.
$15 Kome buck card
Guest Changed mind on an order of gyoza.

R&M needs:

86'd items/ need more:

Wednesday AM 6.14.17

Written By: Elizabeth

LY Lunch Sales: $1948
Projected Sales : $2318
TY Lunch Sales: $2097
+/- : +8% LY and -$221 PS
Lunch Covers: 107
Avg PPA: $19.60

Previous Days Labor: 22%

Previous Days Comps: 7%
Controllable Comps: 3.38%

Weather: Sunny and hot. 90s

Special events?:

Who worked: Johnny CL. Lindsey, Sayo, Camacho. Alyssa Host, Colton SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
Slow to steady day. Got one push around 12:45 but that was about it. Thought we were going to get a late pop around 1:15 because we had an 11 top walk in, but alas, it died down after that- I went 2 on around 1:30, and I think maybe only 3 more tables came in after that.

Nothing note worthy today

3 Staff members that stood out (why/how):
-Johnny handled his large party and then got double sat at the sushi bar, very well- he delegated what he needed and where it was going
-Lindsey had a great positive attitude all shift.
-Alyssa is really one of our top hosts, always finding things to do in her downtime.

Any VIP's in?
Sa-ten Employee: Zoe

Comps& Void Detail:
2 Birthday desserts
Zoe from Sa-ten got the Emp day off Comp
Also sent her a gift of Zato Ichi
FNF for 2 softserves, just super nice couple at the sushi bar.
Kome Bucks comp was basically just an open $1 comp for "spicy" to be comp'd from a Ramen. The guy ordered it but then complained to linsdey that it was a $1 more and that he "didn't ask her to make is spicy" even though he ordered spicy tonkotsu.
Guest changed mind: she ordered the Spicy Miso but when it came out she said she didn't know it had pork in it, that she is vegan and it needs to be a vegan ramen.

R&M needs:

86'd items/ need more:

Tuesday Recap 6/13/17

Written By: Leary

LY Lunch Sales: 1880
Projected Sales :  2070(-71)
TY Lunch Sales:  1999
+/- : +119, +6%
Lunch Covers:  120
Avg PPA:  16.66

LY Dinner Sales:  5213
Projected Sales :  4872 (-544)
TY Dinner Sales:  4328
+/- :  -885, -17%
Dinner Covers:  168
Avg PPA:  26.76

Previous Days Labor:  21%
Previous Days Comps:  5%
Controllable Comps:  1.73%

Weather: Warm and Sunny

Special events?:

Who worked:
Jason, Derek, Kelly, Johnny Cl, Hiroe FR, Colton SA, Annie H
Derek, Kelly, Mandy, Sayo, Clair Cl, Hiroe FR, Colton SA, Annie & Rachel H

Flow of Business, Cuts and Ticket Times:
It started off as another slow lunch, but we did get a quick little pop after 1. It thinned back out by 130. Only a couple more tables in the last 30 minutes. Went 2 on at 130.

Dinner was a slow start with a pop at the very end. We didn't have much of a wait most of the night, and then had a small pop around 820. Hit a 40 minute wait at 840, and off it around 915. 2 on at 930. Only a couple 1-tops came in the last 30 minutes. Ticket times were good.

Had an issue with a couple of vegetarians served Agedashi (mentioned below). I sent out 2 tofu steaks on the house, and thoroughly apologized for the oversight by the server. They were nice to me about it, but understandably a bit upset that they had eaten meat. They said they liked the tofu steak and seemed happy by the end.

Specials:
Suzuki Sashimi- 7
Coma Soba- 3

3 Staff members that stood out (why/how):
-Had a talk with Derek at the end of the shift tonight. I was already planning on it because there has been some negative feedback given from all the managers over his past 3 shifts. There were a few things that happened tonight as well. A few smaller things at first, but then he served 2 Agedashis to a table that told him they were vegetarian. The ladies had already eaten some, and then realized the bonito flakes were probably made from fish. Although he is typically lackadaisical with bringing things to a manager's attention he realized he had messed up pretty badly, and let me know right away. I talked to him at the end of the shift and let him know that I've been reading negative feedback about his performance in the past few manager blogs. He wanted specifics I did my best to sum the issues while also trying to give him a general overview.
I told him that it sometimes feels like he's skating by through his shifts a bit. He's section maintenance can be pretty poor at times, he needs to have an increased sense of urgency, he needs to be more detailed oriented to help avoid careless comps. I admitted that maybe his calm nature might be misinterpreted, but we are accustomed to people working up to this position and really valuing it. I let him know he needs to be coming in well rested, focused, and making sure his section looks perfect at all times. Overall he was pretty surprised, and said he would work on improving his performance.
-Poor Hiroe has the patience of a Saint. The am staff were just being obvious to her trying to run food through the wait station, and she was so calm about it. I had to get on the staff about multiple times before they had any awareness of her.

Any VIP's in?
-Elizabeth with THE Jules Taylor
-Gary
-The building owner of Kome 2.0 (Rick I think)

Comps& Void Detail:
-Owner comp for a Kitchen Spec and a Tori Teba sent out to the future landlord.
-Emp Day Off for Elizabeth
-Several Kome Bucks
-EMP Kome bucks for Kelly
-3 Bday comps
-FNF for Gary (Owner of 9 Banded whiskey)
-FNF for Kemuri bartender (I forgot to write her name down)
-Guest Changed Mind for 2 Agedashi Tofus
-Recovery 2 Tofu Steaks

R&M needs:

86'd items/ need more:
There is Wycliff box with 1.5 Sho Chiku Bai in on the floor of the office. This was wrong delivery and Jason will swap out with a box of hot sake before the weekend.

Monday PM Recap 6/12/17

Written By: Chelsea

LY Dinner Sales: $4789
Projected Sales : $5238
TY Dinner Sales: $5427
+/- : 13% over LY and $189 over PS
Dinner Covers: 193
Avg PPA: $28.12

Weather: a regular ol crisp evening.

Special events?: SIN night.

Who worked: Johnny, Mandy, Grace, Derek, Clair CL. Hiroe FR and Colton SA. Rachel and John Host.

Flow of Business, Cuts and Ticket Times: Started off with a big Happy Hour pop, full by 5:45-6, walk in 7-top shortly after. It then died back down a bit until around 7 when it came back up. Wait got to around 30-35m at its peak. Went off the wait at 8:45, went 3 on at 8:50. Grace got a walk-in 11-top at 9:15, then we went 2 on to close. Ticket times were overall good, had a couple of rolls hit almost 30m right near closing, but the customers were fine once they received it.

Had some weird folks today. Johnny was dropping a check and picking up some dishes at one of his tables, including an empty rose flute. He said that when he stopped back by the table with their cards, the woman said "By the way, you should never pick up a lady's glass without asking, as there was still some wine in there." He apologized to the lady and let me know about it, insisting that it was empty when he picked it up. We gave her Kome bucks for next time.

Around 9:30 a couple with a dog came in, and asked if we had any outside seating. I let them know that we did not, and then they asked for a table. I asked if it was a service dog, and they said that it was. We put them at B7. Later when I was dropping off some food, the dog tried to climb up on the table to get to it. Later when I was bussing B8, I noticed that the lady had rice in a bowl and was feeding the dog under the table. Colton said that he saw the lady with rice that she was hand feeding the dog right before they were leaving. Not sure what they got in a tiff about, but they both left in a rush not long after. I know we have to allow service dogs, but feeding them out of our dishes or from their hands at the table seems to be crossing the line a bit, in my opinion.

Had a FOH (food runner) applicant come in from a Craigslist post, his name was Will Moore. He was very eager and interested, said he had experience in hotels and other big name restaurants that are currently escaping me. I gave him Leary's card and asked him to send in a resume, and let him know that I'd make a note that he came in.

Specials: Suzuki Carpaccio - 17

3 Staff members that stood out (why/how):

- Colton had a bad night. He dropped at least 3 dishes throughout the night. After the third one (which was luckily back in the dish station), I heard him say "Ugh, I hate this..." sounded like he was about to say "job" but then he turned it in to "when that happens." Two were out in the dining room, and one was a parfait glass in the dish area. I just reminded him to come back with a tray at a point where he feels comfortable, and to not worry about needing to overfill the tray.

- Derek still needs more attention to detail. He also asked for another interesting comp, I have noticed that he asks for things at the very last minute, which I'm not really a fan of. He had a table that was done and he had their check with card in his hand, and said that it was one of the peoples' birthday but they couldn't have dessert, so asked what we could do for them. I was kinda blindsided by the question and tried to look at the table and what they already had, I suggested sending that person a piece, but Derek was just like "Well, I don't know what they'd like, just nevermind. Thought we could do something nice." and walked off. Later he came back by and said that where he used to work, their marketing spend wasn't used on marketing but was used for sending people things so they'd come back. He also had the table with the two rolls with a long ticket time, and didn't notice it until he dropped the check, as that's when the customers brought it to his attention that the rolls hadn't come out yet. Before he left, I asked him to please bring things to my attention sooner than later.

- I sent Takoyaki to the Cirkiel family with the intention of FNF'ing it later, but then Clair dropped the check with the Takoyaki still on it, and they left paying cash so it was still on the check. I felt terrible about it, so if we could send anything their way next time, put it on my card!!

- Matt already put his blog in, but said that Josh left a gas burner on that wasn't lit, but was still feeding out gas. He caught it and turned it off.

Any VIP's in? Shawn Cirkiel's parents and kids, City Councilmember Gregorio Casar, my roommate and his girlfriend, the SIN folks listed below.

Comps& Void Detail: SIN for the Omelettry, and Ramen Tatsu-ya. I bought a few things for my roommate and his girlfriend, Kome bucks for the rose lady, void Sapporo misring for Derek, Asahi misring for Derek. Server payout for Grace, 8pm party cancelled 30m before the reservation.

R&M needs:

86'd items/ need more: Toro, Yaki-Onigiri, cold Sho Chiku Bai (on the last nearly empty bottle in the cooler and there is none in the office), paper to go bags? No one seemed to be able to find them.

Monday AM Recap 6/12/17

Written By: Leary

LY Lunch Sales:  2210
Projected Sales :  2394 (-934)
TY Lunch Sales: 1460
+/- : -750, -34%
Lunch Covers:  90
Avg PPA: 16.22

Previous Days Labor:  27%
Previous Days Comps:  6%
Controllable Comps:  2.39%

Weather: Warm & Sunny

Special events?:

Who worked:
Grace, Mandy, John, Johnny Cl, Annie H, Hiroe FR, Colton SA

Flow of Business, Cuts and Ticket Times:
It was another slow lunch. Had a steady flow of tables, but it never filled up and not a lot of customers came in after 1. Ticket times were good. Johnny ordered a Sushi lunch with the wrong roll, but the remake came out really quickly. No other issues.

Had a guest call about 10 minutes after she left, and said she was certain she left her credit card here. I checked with Johnny, and he said no one had left her card. I got her number in case her card turns up somewhere. Lauren Delatorreletic 512-635-2742

Specials:

3 Staff members that stood out (why/how):
-Kumi was 40 minutes late. I gave her a write-up and let her know that another late before 6/24 is an automatic termination. I also followed up with her about the issue of taking food home that we discussed at the manager meeting. She wasn't here at the employee so I let her know about what we discussed about employee meals, and that she can take home leftovers, but not full meals.
-Colton seemed a little more focused today.
-John was very helpful assisting Annie with opening duties, and taking out boxes.

Any VIP's in?
-Cole from Cheer-ups. He is leaving for Ireland for 2 weeks today. I'm very jealous.
-Bartender from Crown & Anchor
-Abel & Jeanine
-Our Orkin Rep

Comps& Void Detail:
FNF for Abel & Jeanine
FNF Helen Our Orkin Rep
SIN for Crown & Anchor
Server Misring for a Go-Go Roll

R&M needs:
Added a pick-up on Tuesday with CTR to catch up on trash overflow from the weekend.

86'd items/ need more:

Sunday 6/11/17 All Day Recap

Written By: Dusten

LY Lunch Sales: 2777
Projected Sales :2940
TY Lunch Sales: 1703
+/- : 39% down from LY, short of PS by $1237
Lunch Covers: 91
Avg PPA: 18.71


LY Dinner Sales: 5732
Projected Sales :5916
TY Dinner Sales: 5168
+/- : 10% under LY and $748 under PS
Dinner Covers: 190
Avg PPA: 27.20


Previous Days Labor: 18%

Previous Days Comps: 3%
Controllable Comps: ZERO

Weather: Warm and Sunny. 90's

Special events?: Post ROT Rally Wrap Up, ATX TV Fest


Who worked: Lunch: Renee, Lindsey, John, Mandy CL, Annie H, Colton SA and Brennan FR
Dinner: Grace, Derek, Kelly, Sayo, Clair, John Cktl, Alyssa/Rachel H, Zach SA and Hiroe FR

Flow of Business, Cuts and Ticket Times: Lunch was exceptionally slow. Didn't fill up. No pop really ever. Ticket time issues non-existent. Cut John at 1:45pm, John at 2pm and Renee at 2:30pm.

Dinner was steady. Wait times went north of 30 minutes at the peak of service. Things died off at 8:30 and picked up again at 9pm. Had a single under-cooked chicken wing go out. Odd how it is usually only one wing per order, and stranger that it was the first and only one the table attempted to eat. Table was pretty calm about the ordeal. Comped the tori teba to Kitchen error, comped the 2 sake-toro pieces they had and gave them a Kome Buck card for the next time. Cut Kelly at 8:45, Grace at 9:15, Sayo at 9:30. John and Alyssa were cut at 9pm.

Specials: 12 nigiri sets

3 Staff members that stood out (why/how): Pauline had to leave mid-shift. She has legitimate health issues and is in the hospital. Matt was on the phone with her a couple of times. Didn't put much stress on the kitchen with the slow morning. Hector jumped on ramen. He overcooks his noodles a bit.
-Colton was unchallenged today. Sometimes he was right where he needed to be, other times servers were asking for water refills. Definitely was slow enough he could have handled all of those things. At one point we had mostly regulars in the house and he remarked to Renee about that. It is nice to know he is starting to remember faces.
-Rachel and Alyssa did a god job at the stand tonight. Quote times were solid. They were a great team.
-Derek came to me a couple of times asking me to comp things for tables. First he wanted me to send out a couple of pork belly to people he "thought were cool." He says he was told that we do things like that for people on occasion. I mean, I get warm fuzzies from certain tables every now and then, but I'm not about to send them things on Kome's dime. I told him if he wanted to send them something I'd discount it for him. Minutes later he said, "I've got some friends at A1, can we do something for them?" I comped the two pork belly pieces they already ordered. Just an odd pattern to perhaps watch out for.
-Grace won the sales contest tonight, got herself a Mantis gift card.
-Eli stayed behind and did one last load of dishes leftover by employees. That dude is a great worker. Wanted to give him some Kome bucks to get sushi on his day off maybe, but we still have none.


Any VIP's in? Old John, Somm Rob, Victor, Renee's boyfriend John, The gay guy that loved the Red Maple and Joel.
Not too many familiar faces at dinner. Zach's family sat at the sushi bar.
Friends of Derek

Comps& Void Detail: $20 Kome bucks from Lindsey's table
$10 Kome Bucks from Renee
Tori teba- kitchen error, sake-toro x2 for recovery
Kome bucks from Rachel
FNF'd 15% of Zach's family ticket- no one told me they were in the building until they were paying out. I have definitely served them before.
FNF'd Derek's friends pork belly
Bday taiyaki, fried ice cream
Kome bucks from Alyssa
Spill comp'd Black Thunder that Pat dropped yesterday and an Izze that broke when Toshi tried to open it.
Owner comp 18 Pearl Snap beers for Alex Inman going away party last week. We didn't have a button yet.

R&M needs: Oshibori smelled pretty bad. Not sure what Kayo's secret oshibori detergent recipe is, but I tend to use a little distilled vinegar on my laundry to get out the puppy dog odors.

I got all of the buttons for the drink menu done. They should be operational in the morning. I've placed all the orders. Haven't gotten the menus back (it's Sunday) but I'm hoping for a menu launch no later than Wednesday.

86'd items/ need more: