Tuesday Recap 6/20/17

Written By: Leary

LY Lunch Sales:  2030
Projected Sales :  2250 (-817)
TY Lunch Sales:  1433
+/- :  -597, -29%
Lunch Covers:  80
Avg PPA:  17.91

LY Dinner Sales:  4336
Projected Sales :  4925 (+234)
TY Dinner Sales:  5159
+/- :  +823,  +19%
Dinner Covers:  190
Avg PPA:  27.15

Previous Days Labor:  23%
Previous Days Comps:  5%
Controllable Comps:  0%

Weather: Warm and Sunny

Special events?:

Who worked:
L: Mandy, Kelly, Lindsey, Johnny Cl. Beorne SA, Alyssa H, Hiroe FR
D: Mandy, Lindsey, Kelly, Derek, Clair Cl, Colton SA, Hiroe FR, John & Alyssa H

Flow of Business, Cuts and Ticket Times:
Another really slow lunch. Never came close to filling up. 3 on at 1, and 1 on at 140. Had a handful of later tables to thankful up the sales a bit at the end. Ticket times were good.

Early on in the shift Mandy dropped 3 waters onto the table while greeting 3 ladies. Luckily no glass broke, but unfortunately one the ladies got completely drenched. She spent a good amount of time trying to dry off in the bathroom. She was as good humored as possible about, but understandably not happy. I bought her lunch and glass of sake, and apologized several times. I think they left happy.

Dinner was a busier start. Had a few tables walk in right at open, and a slow steady flow after that. We were mostly full by 645. Started to hit a 20-30 minute wait by 730. Held there until around 9. Came off the wait, but then had a walk-in 6-top, and several 2-tops. Stayed full with a table waiting here or there until 930. Ticket times were mostly good. No controllable comps.

The Tasters Club dinner went well. Only 6 out of the 8 confirmed showed up so it was pretty easy to manage. The Sushi Bar and the Kitchen did a great job of getting the courses out quickly. I introduced myself in the beginning and helped Kelly with all the courses (besides the miso soup) and thoroughly table-talked all the items. Hopefully they enjoyed themselves.

I did not see the note that Ben, David, & Ransom wanted the sushi bar. I should have assumed since David and Ransom always sit at the bar, but it being 3 I assumed they would want a table. We had 1 ready, but then David said they wanted the bar. It was probably going to be 30 minutes before 3 seats opened up, and I offered to get them a drink if they wanted to wait. They said a table would be fine, but David seemed very put-off by it. Hopefully he wasn't too upset. I brought them some peices on the house, and checked on them. They seemed ok, but not as friednly as they normally are with me. I will definitely check for notes in the future.    

Specials:

3 Staff members that stood out (why/how):
-I had Beorn come in to SA train this morning so Colton didnt have to work a double on his ankle. I gave him a rundown of the position, but unfortunately he didn't get a lot of practice with it being so slow. I have training with John & Brennan next week. He should be good after that.
-Mandy started and ended her night a little grumpy. She felt like she was getting skipped in rotation in the beginning of the shift. I heard her say something to John in passing. She also didn't grat her 6-top and one the guys stiffed her on $60. She aksed me to go outside and asked him what was wrong. Nope. I told her to always grat, and if someone doesn't tip, I'm not going to confront them about it. I also reminded her that if she has an issue with the host stand to bring it to a manager and not confront them. She apologized and said she understood.
-Spencer seems to be doing a really good job as Ichiban!

Any VIP's in?
-John from Switched On
-The Coopers
-Ben, David, & Ransom

Comps& Void Detail:
-Recovery for lady that was drenched
-$10 Kome bucks
-Training Meal

R&M needs:

86'd items/ need more:
Only received 1 case of Ty Ku Cucumber instead of 2. They're currently out of stock.