Written By: Chelsea
LY Dinner Sales: $5384
Projected Sales : $5545
TY Dinner Sales: $4409
+/- : 18% under LY and $1136 under PS
Dinner Covers: 180
Avg PPA: $24.49
Weather: a nice cool evening!
Special events?: The last TEN Yelp reviews are all 5-stars!! Go Go Team!!
Who worked: Patrick, Lindsey, Mandy, Derek, Ruthy CL, Hiroe FR and Zach SA, Alyssa and Megan Host.
Flow of Business, Cuts and Ticket Times: Started off with a happy hour pop, then it died for a bit. Came back at 7:30 and we were on a 20-25 min wait by 8. Wait hung around until 8:45, so at 8:50 we went 3 on, also cut Alyssa. Went 2 on at 9:15, Derek got a walk in 6-top at 9:30, then let Ruthy take over at 9:45. Ticket times were good.
Specials: Nanbanzuke - 5, Whole Aji - 1, Nigiri Set - 9 (Can we try to always start with Din/Sushi Spec 1 in Aloha? Having it as just Din Spec 2 threw off a couple servers.)
3 Staff members that stood out (why/how):
- It was pretty slow overall, so no one was too challenged, except Zach. Still moves at such a slow pace, I just don't get it. Even with every server and I helping pick up dishes, just getting the tables wiped and reset took way too long. He also popped out to the restroom at least 4-5 times throughout the shift. I didn't want to press on it just in case he did have some bathroom issues, but he sure didn't mention any. Something to keep an eye out for.
- Lindsey was very proactive helping cover where Zach was lacking. Although everyone was up on dishes, she was also helping refill the ice tub and hot water. She also got Matthew Odam's table and didn't realize it was him until she saw his credit card, and it shook her up a bit, she went over every interaction they had in her head the rest of her shift. However, she was overall happy with it, just nervous that when asked about the special, she wasn't gushing over it, and he didn't order it (which she also didn't mind, considering she saw the DNL one go back). I reminded her to be sure to use a 'compliment sandwich' for items she gets asked about that aren't her favorite, but she was very reflective and said she wants to make sure to treat each customer as if they are a restaurant critic.
- Alyssa and Megan at the host stand are as good as it gets. Everything on point and they made so many kids menus and chopsticks in their down time.
Any VIP's in? Old John, Austin American Statesman restaurant critic Matthew Odam, Derek's mom
Comps& Void Detail: FNF for Derek's mom, DNL Nanbanzuke, FOH error x2 Kome set (Derek put 'Please run', but it didn't get run, and he didn't realize until they were closing out and pointed it out to him), void misring Dinner Spec 1 instead of 2, Birthday Taiyaki, Birthday Camembert, Birthday Fried Ice Cream, ANA Discount, void misring Spooky (Lindsey accidentally hit it twice instead of once)
R&M needs:
86'd items/ need more: soba noodles, uni box
Just a note that Lindsey did not dislike the special, she just hadn't tried it and was just honest that she hadn't tried it yet but had heard it was peppery. Let's be sure to have the servers try new items in pre-shift :)
ReplyDeleteUnfortunately, the Aloha has a weird glitch where it won't always change the prices for sushi spec 1 or dinner spec 1. It happens rarely, and unfortunately Aloha doesn't have an explanation or a fix. I always test them before the shift, and if the price won't change I have to use alternative buttons. I informed the staff what buttons to use, and wrote it on the board. It's a very minor inconvenience at times, but I expect the servers to look at the board and ring correctly.
ReplyDelete