Friday PM Recap 6/16/17

Written By: Leary

LY Dinner Sales: 7656
Projected Sales : 7975 (-104)
TY Dinner Sales:  7871
+/- :  +215, +3%
Dinner Covers: 275
Avg PPA:  28.62

Weather: Extremely Hot and Sunny

Special events?:

Who worked:
Kelly, Lindsey, Renee, Johnny, Dusten Cl, Zach SA, Brennan FR, Annie & Alyssa H, John Cktl

Flow of Business, Cuts and Ticket Times:
Steady flow of tables from the start. Mostly full by 6, and hit a 45 minute wait by 630. Hit an hour wait by 7, but Annie was over-quoting. We got the quote back down to an hour and held there for most of the night. Off the wait around 1020, and cut Alyssa and John. Ticket times were good. No controllable comps.

We had a delay on the Kitchen Special, and it wasn't ready until 6pm. I think the Bento order caused that. Had several regulars give a shot and love it. I know it's time consuming, but it might make a nice addition to the menu down the road.

Had a lady that was giving Lindsey a lot grief about our lack of gluten free options. She ordered some rolls, and then asked for several sauces that Lindsey informed all had gluten. She said we were very inconsiderate of people with Gluten allergies. I went by and talked to her and apologized if she felt that we didn't have enough options for her, but explained that soy does tend be in a lot of things to which she snapped back, "you should just make everything with tamari". I let her know that would increase the cost of everything a great deal, but once again I apologized. Later I brought her some togo boxes, and she gave me an earful about us using styrofoam. I apologized once again, and said I would pass on the suggestion for an altrernative togo container.

Had a young lady sit at B7 at the end of the night who was visibly intoxicated. John had served her 1 glass of sake while she was waiting on the patio. I gues she was drinking before she came. It took awhile before she tried to order a drink from Kelly, but when she did I politely let her know we couldn't serve them. The boyfriend was very agreeable, but she was visibly annoyed. Wouldn't be surprised if we got a crummy Yelp out of it.

Specials:
Nigiri Spec- 22
Kamo Soba- 9

3 Staff members that stood out (why/how):
-Got an excellent service compliment from one of Lindsey's tables. They commend her on not only their service, but how she ran her section. I'm guessing the lady was an ex-server. Great to hear the positive feedback, and it does feel like Lindsey has turned some things around since her eval.
-Zach was pretty tired on his double, but I followed up with him about speeding up a bit in the beginning of the shift. He speed it up and hustled a little more during the rushes. He still needed a good amount of assistance, but there was an improvement in speed.
-Annie has a habit of over quoting when the wait builds. She was quoting people 1:30 for awhile before Alyssa told her to bring it down a bit. Something to keep an eye on. I let her know at the end of the night to ask for advice on quote times if she's unsure. It can be hard to get the flow weekend nights and there is no shame in asking for help.
-Kelly won the table tent drink contest. She also was very productive and helpful all night.
-Brennan is awesome as a foodrunner. Good attention to tickets, asks a lot of questions, and helped bus tables all night. Can't say enough nice things about that guy.

Any VIP's in?
-Elizabeth's friend from the ELM group. I can't remember his name, but he kind of looks like Steven Spielberg. He also bought Franklin's dinner anonymously.
-Aaron Franklin with wife and daughter.
-Ania & Brian
-Julian & Nona
-Jason & Susan
-Derek

Comps& Void Detail:
EMP Day Off for Derek

R&M needs:

86'd items/ need more: