Thursday PM Recap 6/1/17

Written By: Chelsea

LY Dinner Sales: $5086
Projected Sales : $5475
TY Dinner Sales: $7247
+/- : 42% over LY and $1772 over PS (what up!)
Dinner Covers: 243
Avg PPA: $29.82

Weather: A humid evening.

Special events?: Dusten's 5th Year of Employment at Kome!!! Omedetou Dusten!


Who worked: Sophia, Sayo, Lindsey, Kelly, Dusten CL. Patrick training Alyssa Cktl, Colton SA and John training Brennan FR, Megan training Rachel Host.

Flow of Business, Cuts and Ticket Times: Started off stronger than recently. Filled up by 5:30-45, was on a wait shortly afterward. I was putting folks on the wait at around 30-35m early on, and then left the host stand shortly afterwards to man the floor. Somehow Megan started underquoting as soon as I left the stand, cause the next few tables went over their quote time, one was 25m over (a 5-top). It wasn't all Megan's fault, as there were several campers right at this time, all of which got up at the same time. Wait got to just under an hour and stayed there most of the night. Finally got down to a handful of tables left on the wait by 9:15, and made it off the wait just after 9:35. Sushi bar still had a long row of tickets at 9:15, so Kazu asked that we order pizza, which we did. When I went back to let the kitchen know, I got pushback from a couple of them, which was pretty irritating. Went 3 on at 9:30, cutting Pat/Alyssa and Rachel then. Went 1 on at 9:45. Ticket times were overall good, except a 28m Kome fries. Apparently Dusten accidentally hit Kitchen Spec 2 for the mussels (which was listed as the same price so he didn't notice), and for some reason, the Kome fries that were also on the ticket didn't get made.

- Got a weird call later in the night, from a couple that had apparently sat at S9 and S10 briefly. He had a heavy accent so it was hard to make out exactly what he was saying. Initially when he called, he told Megan that they had been seated at S9&10, and that the folks at S11&12 had been really rude and harassing them, being annoying and bothering them with their selfie stick, so they left before ordering and wanted me to talk to the rude customers. Neither Megan nor Dusten had any recollection of this happening, and there was no short-lived seating there at those seats. There was a couple that sat there for an hour and had their meal, but nothing on the iPad or Resy indicated that there was a couple there for a short time. Anyway, after I got off the phone with them, I went over to see what was up at S11 and 12, and I realized they were live streaming their meal? Sophia and Brennan said it was something called Twitch, which made me feel super old and out of touch, ha. The guy was talking in to his phone and his face was on the screen, and it had several comments flying across the screen. They weren't really being obnoxious by the time I got over there, and there was another S9&10 already seated that were fine, so I didn't say anything to them (mostly cause I didn't want to be on the screen/live streamed on whatever). However, the guy sounded pretty upset and mentioned how he wanted to come back in soon, but wasn't sure...so I told him to please let the manager on duty know next time they come in that they talked to Chelsea the other night about the rude customers and that we will send something their way. He had a European accent, but I wasn't able to get his name before he he got off the phone.

Specials: Whole Aji, Big Eye Hand Roll, Mussels

3 Staff members that stood out (why/how):

- Colton struggled again tonight. He forgot table numbers, and then had a few tables that still needed to be wiped in one spot or another after it had been reset. After letting him know of these items, he shut down for a little bit, and when I was helping him at another table, he asked "Am I doing a bad job tonight?" I reassured him he was doing fine but to keep moving and to his ears and eyes open (just so he didn't shut down further). He got a little better after that, but still needed help all night. It didn't help that several tables often got up at once, and he seemed very overwhelmed when that would happen. Also after the shift, I realized that he was clocked in as Training for his whole shift, and he said he didn't have another button, but I tried his number and sure enough, there is a Support button. Guessing he has always clocked in as Training, so we should take a look at his previous shifts to make sure they are the right code.

- Was Josh at the meeting today? Got his order before we ordered pizza and it was a Tarantula and Karaage Thai style, and the Tarantula alone is $14. Pretty sure we JUST went over the $15 limit, so let's please make sure that is being followed. Frustrating to get that order the day we had this mentioned at the staff meeting. He was also one of the louder pizza complainers as well.

-  John was a superstar today. He was doing well at training Brennan, and then was doing so much extra to support where we were lacking in the SA department. He was sweeping, cleaning up water spills, picking up extra dishes, refilling waters, he was a real MVP for the night.

- Everyone else was pretty much all hands on deck all night, as it was pretty busy and nonstop.

Any VIP's in? Jason and Susan, my friend Alex, all I can recall.

Comps& Void Detail: DNL Korokke, DNL Big Eye Hand Roll, Recovery two edamame and one gyoza for the table that waited almost 25 minutes past their quote time, as they had some hungry kiddos. Lindsey laid on the sweetness thick and they were happy on the way out, they made a point to stop on the way out to thank both Lindsey and I. Gave the trainers/trainees Kome bucks. $12 payout for batteries for the safe.

R&M needs: Replaced the batteries on the safe. We will need another set for the drawer.

86'd items/ need more: Running low on Kome bucks. Aji nigiri