Written By: Elizabeth
LY Dinner Sales: $5847
Projected Sales : $6230
TY Dinner Sales: $5285
+/- : -10% LY and -$945 PS (ouuuuuuch)
Dinner Covers: 177
Avg PPA: $29.86
Weather: Cooler but still a tinge of humidity. low 80s. threat of rain. that made good on the promise around 9pm
Special events?: AISD graduations throughout the week
Who worked: Derrick, Cindy, Sophia, Lindsey, Dusten CL. Megan & John Host and TR Rachel, Colton SA, Hiroe FR TR Brennan
Flow of Business, Cuts and Ticket Times:
Mellow night, probably something similar to last night (but with better sales at least) Happy Hour started off promising, but then died down. It remained steady until around 9pm when the rain came down! It was a good night for both Brennan and Rachel to train though, because it was steady enough for them to learn and not be overwhelmed. But people must still be hung over from the 3 day weekend festivities or something, because it died by 9pm- Cut Derek, and by 9:30 we were two on.
I accidentally gave John (Host/Cocktail checkout) $1, instead of collecting it from him. So both he and Megan owe us $1 each (deposit should be $102 but I only have $100)
Also, that stapler is indeed dead. I couldn't unjam it. I tossed it. RIP Staples Stapler.
Specials:
Big Eye Tuna Handroll 6
Mussels 16
Aji 2
3 Staff members that stood out (why/how):
-Megan did a great job training Rachel
-John was a super star support host, helping to water tables, get drinks, and bus as well.
-Colton did okay. Still looks like a deer in headlights, poor thing, but I can tell he is trying.
Any VIP's in?
none
Comps& Void Detail:
bday desserts
spill for a harusame salad- the dude literally spilled the bowl on himself and then was too embarrassed to ask for another one.
R&M needs:
no leaks from the party room tonight, however it wasn't raining near hard enough I suspect.
86'd items/ need more:
Wednesday, May 31, 2017
Wednesday AM Recap 5/31/17
Written By: Leary
LY Lunch Sales: 1918
Projected Sales : 2110
TY Lunch Sales: 2156
+/- : +238, +12%
Lunch Covers: 125
Avg PPA: 17.25
Previous Days Labor: 30%
Previous Days Comps: 7%
Controllable Comps: 0%
Weather: Cloudy, warm , and muggy
Special events?:
Who worked:
Kelly, Jason, Sayo, Johnny Cl, Annie H, Derek w/ Brennan FR, Colton SA
Flow of Business, Cuts and Ticket Times:
It was an odd flow today. It seemed like it was going to be a slow lunch, but we ended up getting a late pop just after 1. Had a 9-top seat in the party room, and filled most the seats by 1:15. Stayed mostly full until close. No cuts today. Ticket times were ok. Had 1 remake of a yakitori don due to sesame allergy, and a regular a little grumpy because I came by to ask about an oddly modified Chirashi Bowl. I clarified the order, and explained how best to order it to avoid mistakes. She ended up thanking me by the end.
Specials:
3 Staff members that stood out (why/how):
The flow of service was a little awkward today due to several factors. Brennan was following Derek for his first food running shift, Colton was pretty unfocused as usual, it was Jason's first shift back, Kelly was a little in her own world (but was helping when asked), and Angel was working the Ichiban station for part of lunch. No major issues with guests, controllable comps or supper long ticket times, but just not the usual pace.
Any VIP's in?
Ryan & Fontaine
Jesse (manger/owner of omelette try)
Comps& Void Detail:
-FNF for Jesse
R&M needs:
-Moved Wed trash pick up to Tues. It should hopefully start next week.
86'd items/ need more:
LY Lunch Sales: 1918
Projected Sales : 2110
TY Lunch Sales: 2156
+/- : +238, +12%
Lunch Covers: 125
Avg PPA: 17.25
Previous Days Labor: 30%
Previous Days Comps: 7%
Controllable Comps: 0%
Weather: Cloudy, warm , and muggy
Special events?:
Who worked:
Kelly, Jason, Sayo, Johnny Cl, Annie H, Derek w/ Brennan FR, Colton SA
Flow of Business, Cuts and Ticket Times:
It was an odd flow today. It seemed like it was going to be a slow lunch, but we ended up getting a late pop just after 1. Had a 9-top seat in the party room, and filled most the seats by 1:15. Stayed mostly full until close. No cuts today. Ticket times were ok. Had 1 remake of a yakitori don due to sesame allergy, and a regular a little grumpy because I came by to ask about an oddly modified Chirashi Bowl. I clarified the order, and explained how best to order it to avoid mistakes. She ended up thanking me by the end.
Specials:
3 Staff members that stood out (why/how):
The flow of service was a little awkward today due to several factors. Brennan was following Derek for his first food running shift, Colton was pretty unfocused as usual, it was Jason's first shift back, Kelly was a little in her own world (but was helping when asked), and Angel was working the Ichiban station for part of lunch. No major issues with guests, controllable comps or supper long ticket times, but just not the usual pace.
Any VIP's in?
Ryan & Fontaine
Jesse (manger/owner of omelette try)
Comps& Void Detail:
-FNF for Jesse
R&M needs:
-Moved Wed trash pick up to Tues. It should hopefully start next week.
86'd items/ need more:
Tuesday Recap 5/30/17
Written By: Leary
LY Lunch Sales: 2033
Projected Sales : 2115 (-470)
TY Lunch Sales: 1645
+/- : -388, -19%
Lunch Covers: 99
Avg PPA: 16.62
LY Dinner Sales: 5069
Projected Sales : 5365 (-1796)
TY Dinner Sales: 3567
+/- : -1502, -30%
Dinner Covers: 141
Avg PPA: 25.30
Previous Days Labor: 14%
Previous Days Comps: 4%
Controllable Comps: 4%
Weather: Warm and muggy
Special events?: Day after memorial day weekend
Who worked:
Lunch: Cindy, Patrick, John, Johnny Cl, Alyssa H, Hiroe FR, Zach SA
Dinner: John, Cindy, Sayo, Mandy, Clair Cl, Pat & Alyssa H, Hiroe FR, Zach SA
Flow of Business, Cuts and Ticket Times:
Pretty sleepy day as expected after a holiday weekend.
Lunch had a little pop, and we filled up once around 1230. 2 on by 115. Ticket times were good and no issues.
Slowest dinner I've worked in awhile. We had a couple of tables wait here or there between 730-830, but never went on a real wait. Everyone was pretty unchallenged, and no guest issues. 3 on at 845. Cut Patrick and 2 on at 9.
Specials:
Bitches Brew- 15
Spicy Miso Mussels- 3
3 Staff members that stood out (why/how):
-Today was Zach's first day. Lots of attention to detail. He is slow, but I'm sure his speed will increase over time. Most importantly, he cares. It was a good slow shift to get his feet wet. Overall he did well for his first day.
-I had Alyssa practice carrying a tray full of waters in plastic cups, and had Patrick go over the drink menu with her a bit during downtime to help prep her for her cktl train on Thursday.
-Elijah hustle hard in the dish pit. He gets the dishes done quick at the end of the night. Solid hire.
Any VIP's in?
-Monk and his lady
-John from Switched On
Comps& Void Detail:
-ANA discount
-1 Bday comp
-Guest Changed Mind for a Rock n Roll. They didn't realize it came with eel sauce.
-$1 Kome Bucks for Veg Temp at Lunch. The menu lists it at $5 rather than $6 for dinner. I'm really surprised no one has pointed that out before.
-$20 Emp Kome Bucks for Elijah
R&M needs:
-Did a lot of running around with Petrocelli's on the phone today, but eventually got a hold of the owner. He personally came out and worked on the roof. He put a lot of tar up there and showed me before and after photos of where he thought the problems areas were. It looks like the problems areas were no where near the A/C which is why no progress was being made. Looks like there's rain coming this weekend so we'll see if it holds up.
-Sushi Bar drain was clogged again. Got Clarke Kent out here to clear the drain during the break. We need to be flushing it every night with bleach, and very hot water.
86'd items/ need more:
-Monkeys came in today. We have plenty of back ups in the trailer.
-We're running low on soy dishes. I thought we had more in the trailer, but Vince checked yesterday and I double-checked today. Ordered more this morning, and they should be here next early next week.
-The printer is running low on black ink. They were out at Staples so I ordered from Amazon yesterday. It should be here Thursday.
LY Lunch Sales: 2033
Projected Sales : 2115 (-470)
TY Lunch Sales: 1645
+/- : -388, -19%
Lunch Covers: 99
Avg PPA: 16.62
LY Dinner Sales: 5069
Projected Sales : 5365 (-1796)
TY Dinner Sales: 3567
+/- : -1502, -30%
Dinner Covers: 141
Avg PPA: 25.30
Previous Days Labor: 14%
Previous Days Comps: 4%
Controllable Comps: 4%
Weather: Warm and muggy
Special events?: Day after memorial day weekend
Who worked:
Lunch: Cindy, Patrick, John, Johnny Cl, Alyssa H, Hiroe FR, Zach SA
Dinner: John, Cindy, Sayo, Mandy, Clair Cl, Pat & Alyssa H, Hiroe FR, Zach SA
Flow of Business, Cuts and Ticket Times:
Pretty sleepy day as expected after a holiday weekend.
Lunch had a little pop, and we filled up once around 1230. 2 on by 115. Ticket times were good and no issues.
Slowest dinner I've worked in awhile. We had a couple of tables wait here or there between 730-830, but never went on a real wait. Everyone was pretty unchallenged, and no guest issues. 3 on at 845. Cut Patrick and 2 on at 9.
Specials:
Bitches Brew- 15
Spicy Miso Mussels- 3
3 Staff members that stood out (why/how):
-Today was Zach's first day. Lots of attention to detail. He is slow, but I'm sure his speed will increase over time. Most importantly, he cares. It was a good slow shift to get his feet wet. Overall he did well for his first day.
-I had Alyssa practice carrying a tray full of waters in plastic cups, and had Patrick go over the drink menu with her a bit during downtime to help prep her for her cktl train on Thursday.
-Elijah hustle hard in the dish pit. He gets the dishes done quick at the end of the night. Solid hire.
Any VIP's in?
-Monk and his lady
-John from Switched On
Comps& Void Detail:
-ANA discount
-1 Bday comp
-Guest Changed Mind for a Rock n Roll. They didn't realize it came with eel sauce.
-$1 Kome Bucks for Veg Temp at Lunch. The menu lists it at $5 rather than $6 for dinner. I'm really surprised no one has pointed that out before.
-$20 Emp Kome Bucks for Elijah
R&M needs:
-Did a lot of running around with Petrocelli's on the phone today, but eventually got a hold of the owner. He personally came out and worked on the roof. He put a lot of tar up there and showed me before and after photos of where he thought the problems areas were. It looks like the problems areas were no where near the A/C which is why no progress was being made. Looks like there's rain coming this weekend so we'll see if it holds up.
-Sushi Bar drain was clogged again. Got Clarke Kent out here to clear the drain during the break. We need to be flushing it every night with bleach, and very hot water.
86'd items/ need more:
-Monkeys came in today. We have plenty of back ups in the trailer.
-We're running low on soy dishes. I thought we had more in the trailer, but Vince checked yesterday and I double-checked today. Ordered more this morning, and they should be here next early next week.
-The printer is running low on black ink. They were out at Staples so I ordered from Amazon yesterday. It should be here Thursday.
Tuesday, May 30, 2017
Monday Recap 5/29/17
Written By: Leary
LY Lunch Sales: 2200
Projected Sales : 3240 (-86)
TY Lunch Sales: 3154
+/- : +954, +43%
Lunch Covers: 159
Avg PPA: 19.84
LY Dinner Sales: 5789
Projected Sales : 6143 (+535)
TY Dinner Sales: 6678
+/- : +889, +15%
Dinner Covers: 233
Avg PPA: 28.66
Previous Days Labor: 26%
Previous Days Comps: 5%
Controllable Comps: 7.5%
Weather: Warm, cloudy morning/sunny afternoon, and muggy
Special events?: Memorial Day
Who worked:
Lunch: Krystin, Patrick, Mandy, Johnny Cl, Colton SA, Annie H, Hiroe FR
Dinner: Derek, Ruthy, Cindy, Grace, Clair Cl, Pat & Megan H, Colton SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was pretty busy as expected, but nothing crazy. It took until noon to fill up, and then we had a steady flow of tables until close. Had a steady 20-25 min wait most of the day. Sat the last table at 1:55. Everything went pretty smoothly. Ticket times were overall good. Had some Teishoku tickets get a little high in the beginning of the shift, but Vince helped Daniel refocus a bit before the main pop hit. No customer issues.
Dinner was busy from the start. Had a Sunday-style line at door when we opened. Filled up half way right at open, and hit a wait by 6. The wait quickly rose to 40-45 min and held there most of the night. Sat the last table at 945. It was pretty much non-stop tonight. A few snags with a couple of kitchen items, and a couple misrings, but no major issues. No super long ticket times except for the missing Karaage ticket.
Specials:
Nigiri Set- 23
Special Roll- 10
3 Staff members that stood out (why/how):
-Annie did excellent on her first lunch shift at the host stand. Not a lot of drinkers today which helped make the host stand a little easier to manage.
-Colton is still needing a lot of help, and pre-bussing was lacking tonight. Not a great combination on a bust shift, but we got through it. I bussed a lot of tables tonight. I don't think he's going to last, but he'll have to do until I can find a replacement.
-Megan was solid at the host stand while Pat cocktailed.
Any VIP's in?
Rob, John, Neil, Allison, and lot of neighborhood families that I recognized
Comps& Void Detail:
-Server Misring by Derek for a Tofu Steak that should have been an Agedashi
-Recovery comp for a summertime roll. A3 ordered a Karaage app that never came. Apparently neither station got a ticket, and Hiroe confirmed that she never saw it, but it was rang in. It was a weird thing, but the table was being pretty grumpy to Grace about it. I went by to explain that it was a computer issue, and she had rang it in. I took care of the cheapest roll on the bill, and apologized for the inconvenience. They seemed a little less grumpy afterwards, but very hard to read.
-Kome Bucks from Allison
-$1 Kome bucks for an item that was rang in right after happy hour
-2 Bday Comps
-SIN for Chill, Yellow Jacket, The Grand, Drink Well, and Whisler's
-Emp Kome Bucks from Krystin
R&M needs:
-Tighten up the water spout on the water cambro. Leak free for now.
-Petrocelli was closed today. I'll be calling them first thing in the morning.
86'd items/ need more:
-We're running low on soy dishes. I'll order more tomorrow morning.
LY Lunch Sales: 2200
Projected Sales : 3240 (-86)
TY Lunch Sales: 3154
+/- : +954, +43%
Lunch Covers: 159
Avg PPA: 19.84
LY Dinner Sales: 5789
Projected Sales : 6143 (+535)
TY Dinner Sales: 6678
+/- : +889, +15%
Dinner Covers: 233
Avg PPA: 28.66
Previous Days Labor: 26%
Previous Days Comps: 5%
Controllable Comps: 7.5%
Weather: Warm, cloudy morning/sunny afternoon, and muggy
Special events?: Memorial Day
Who worked:
Lunch: Krystin, Patrick, Mandy, Johnny Cl, Colton SA, Annie H, Hiroe FR
Dinner: Derek, Ruthy, Cindy, Grace, Clair Cl, Pat & Megan H, Colton SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was pretty busy as expected, but nothing crazy. It took until noon to fill up, and then we had a steady flow of tables until close. Had a steady 20-25 min wait most of the day. Sat the last table at 1:55. Everything went pretty smoothly. Ticket times were overall good. Had some Teishoku tickets get a little high in the beginning of the shift, but Vince helped Daniel refocus a bit before the main pop hit. No customer issues.
Dinner was busy from the start. Had a Sunday-style line at door when we opened. Filled up half way right at open, and hit a wait by 6. The wait quickly rose to 40-45 min and held there most of the night. Sat the last table at 945. It was pretty much non-stop tonight. A few snags with a couple of kitchen items, and a couple misrings, but no major issues. No super long ticket times except for the missing Karaage ticket.
Specials:
Nigiri Set- 23
Special Roll- 10
3 Staff members that stood out (why/how):
-Annie did excellent on her first lunch shift at the host stand. Not a lot of drinkers today which helped make the host stand a little easier to manage.
-Colton is still needing a lot of help, and pre-bussing was lacking tonight. Not a great combination on a bust shift, but we got through it. I bussed a lot of tables tonight. I don't think he's going to last, but he'll have to do until I can find a replacement.
-Megan was solid at the host stand while Pat cocktailed.
Any VIP's in?
Rob, John, Neil, Allison, and lot of neighborhood families that I recognized
Comps& Void Detail:
-Server Misring by Derek for a Tofu Steak that should have been an Agedashi
-Recovery comp for a summertime roll. A3 ordered a Karaage app that never came. Apparently neither station got a ticket, and Hiroe confirmed that she never saw it, but it was rang in. It was a weird thing, but the table was being pretty grumpy to Grace about it. I went by to explain that it was a computer issue, and she had rang it in. I took care of the cheapest roll on the bill, and apologized for the inconvenience. They seemed a little less grumpy afterwards, but very hard to read.
-Kome Bucks from Allison
-$1 Kome bucks for an item that was rang in right after happy hour
-2 Bday Comps
-SIN for Chill, Yellow Jacket, The Grand, Drink Well, and Whisler's
-Emp Kome Bucks from Krystin
R&M needs:
-Tighten up the water spout on the water cambro. Leak free for now.
-Petrocelli was closed today. I'll be calling them first thing in the morning.
86'd items/ need more:
-We're running low on soy dishes. I'll order more tomorrow morning.
Sunday, May 28, 2017
Sunday 5/28/17 all day recap
Written By: Dusten
LY Lunch Sales: 2822
Projected Sales :3104
TY Lunch Sales:2975
+/- : 5% over LY, under PS by $129
Lunch Covers: 141
Avg PPA: 21.10
LY Dinner Sales: 6749
Projected Sales : 7160
TY Dinner Sales: 5678
+/- : down 16% from LY and short of PS by $1482
Dinner Covers: 191
Avg PPA: 29.73
Previous Days Labor: 17%
Previous Days Comps: 4%
Controllable Comps: 1.62%
Weather: Warm and muggy all day then thunderstorms at night.
Special events?: Memorial Day Weekend
Who worked: Lunch: Ruthy, Johny Renee, Mandy CL, Megan H, Colton SA, Derek FR
Flow of Business, Cuts and Ticket Times: Lunch was slow for the first 2 1/2 hours. Really slow. I really expected things to pick up later... which they did, around 1:45. We filled up, had an 8-top waiting for a spot to open up. That was the extent of the wait. No ticket time issues. No comps. I cut Ruthy at 2:15pm, John at 2:30 and Renee at 2:45.
Dinner was interesting. Started off strong as to be expected on a holiday weekend. Had 3 large walk in parties. The wait time for a table was at least 30 minutes at 6:30. Then the rain came. The party room started leaking again on the party we had in there. Lights flickered here and there. There was a very frantic energy about it all. I went and checked on the party room. Brought out continers to catch the drips, wiped down the table and prebussed. They were very nice and the kids were all to eager to point out the leaks for me. I sent them a taiyaki for their patience and understanding. They left happy. We 86'd the party room for the night. Alyssa and Annie adjusted and we got quote times on track. I would have liked to cut Ruthy earlier to give Grace the chance to make up some tables, but the girls sat things differently than I preferred. Ultimately I think the weather killed our business for the night. Tables stayed longer. Our large groups that weren't int the party room were in no hurry to get out into the weather and those in the lobby couldn't all be kept happy with drinks. We went off our wait when the big tables left. I cut Ruthy, Alyssa, John and Brennan at 9pm, Sayo at 9:15, Grace at 9:30 and Krystin at 9:45. No food issues and ticket times were good all day.
Specials: 1 aji sashimi, 23 nigiri sets.
3 Staff members that stood out (why/how):
-Colton still needs a lot of work. Any improvement in his performance is lost on the servers. Lots of grumbling from them. As slow as it was, I think it is easy to become complacent. Mandy mentioned he doesn't seem to know sections, table numbers. He stays moving, but not with any sense of urgency and is still not terribly effective.
-Derek could be a bit louder about announcing his whereabouts on the floor. Particularly in a food running role when he does nothing but run between the kitchen and sales floor. There were a couple of near collisions. He became more vocal after that.
-Krystin has developed a habit of leaving things out. She'll make a tray set up for tables I'm not sure are even sat yet and leave it in the server station and go do something else. She may not be the only one. I'm seeing Clair leaving a line of wasabi ginger setups next to the spike at the sushi bar. A number of times over the weekend I'm either putting set-ups away that have been forgotten, or getting fussed at for taking waters that are left with no one around but still "belong" to someone. I can appreciate trying to stay one step-ahead of the action, but not when it comes to the communal work space.
-Zack got a bit of a stress test today with the early dinner pop. Brennan says he did well. I couldn't fault his performance. Got him set up in hotschedules. He should be able to access his schedule from here on.
Any VIP's in? Old John for lunch. Cosplay girl. She's a regular, always has pink hair or a tartan skirt or both. Her husband is a kinda nerdy white dude. They're always super nice.
Dinner: My friend Jake came in with his wife, daughter and friends. One regular I rcognise. He's got super long dreadlocks and will here after be referred to as "Super Dread." A few other familiar faces, but none so easily identified.
Comps& Void Detail: Nothing at lunch. A few misrings at dinner. Krystin got her mods mixed up on a spooky roll and a sunshine roll. Bothe had to be remade. Grace misrang a tonpei-yaki instead of a tori teba.
FNF'd a takoyaki for Jake.
Sent a Taiyaki to the party room for being good sports about the leaking roof. (Recovery)
Krystin asked to trade in a Mantis massage GC for Kome bucks so she wouldn't have to spend much money on food before she left. She used half of those on her dinner tonight.
Training meals for Brennan and Zack.
R&M needs: This morning we had 2 reservations within 90 minutes of each other, one at 11am and the other at 12:30. It looked like they were both booked online. We were prepared to have a spot on the floor for our second party, should the first linger. Luckily the second party called and changed their reservation to tomorrow.
-The sushi bar sink is smelling really bad. I poured some bleach and hot water down it.
-The party room leak.
-Back bathroom door is sticking again.
86'd items/ need more: Did we get the case of Texas Sake Filtered? It is checked off on the order sheet, but we are short nearly a case and I can't seem to find the most recent Serendipity invoice.
-We are running low on Crayons,
LY Lunch Sales: 2822
Projected Sales :3104
TY Lunch Sales:2975
+/- : 5% over LY, under PS by $129
Lunch Covers: 141
Avg PPA: 21.10
LY Dinner Sales: 6749
Projected Sales : 7160
TY Dinner Sales: 5678
+/- : down 16% from LY and short of PS by $1482
Dinner Covers: 191
Avg PPA: 29.73
Previous Days Labor: 17%
Previous Days Comps: 4%
Controllable Comps: 1.62%
Weather: Warm and muggy all day then thunderstorms at night.
Special events?: Memorial Day Weekend
Who worked: Lunch: Ruthy, Johny Renee, Mandy CL, Megan H, Colton SA, Derek FR
Flow of Business, Cuts and Ticket Times: Lunch was slow for the first 2 1/2 hours. Really slow. I really expected things to pick up later... which they did, around 1:45. We filled up, had an 8-top waiting for a spot to open up. That was the extent of the wait. No ticket time issues. No comps. I cut Ruthy at 2:15pm, John at 2:30 and Renee at 2:45.
Dinner was interesting. Started off strong as to be expected on a holiday weekend. Had 3 large walk in parties. The wait time for a table was at least 30 minutes at 6:30. Then the rain came. The party room started leaking again on the party we had in there. Lights flickered here and there. There was a very frantic energy about it all. I went and checked on the party room. Brought out continers to catch the drips, wiped down the table and prebussed. They were very nice and the kids were all to eager to point out the leaks for me. I sent them a taiyaki for their patience and understanding. They left happy. We 86'd the party room for the night. Alyssa and Annie adjusted and we got quote times on track. I would have liked to cut Ruthy earlier to give Grace the chance to make up some tables, but the girls sat things differently than I preferred. Ultimately I think the weather killed our business for the night. Tables stayed longer. Our large groups that weren't int the party room were in no hurry to get out into the weather and those in the lobby couldn't all be kept happy with drinks. We went off our wait when the big tables left. I cut Ruthy, Alyssa, John and Brennan at 9pm, Sayo at 9:15, Grace at 9:30 and Krystin at 9:45. No food issues and ticket times were good all day.
Specials: 1 aji sashimi, 23 nigiri sets.
3 Staff members that stood out (why/how):
-Colton still needs a lot of work. Any improvement in his performance is lost on the servers. Lots of grumbling from them. As slow as it was, I think it is easy to become complacent. Mandy mentioned he doesn't seem to know sections, table numbers. He stays moving, but not with any sense of urgency and is still not terribly effective.
-Derek could be a bit louder about announcing his whereabouts on the floor. Particularly in a food running role when he does nothing but run between the kitchen and sales floor. There were a couple of near collisions. He became more vocal after that.
-Krystin has developed a habit of leaving things out. She'll make a tray set up for tables I'm not sure are even sat yet and leave it in the server station and go do something else. She may not be the only one. I'm seeing Clair leaving a line of wasabi ginger setups next to the spike at the sushi bar. A number of times over the weekend I'm either putting set-ups away that have been forgotten, or getting fussed at for taking waters that are left with no one around but still "belong" to someone. I can appreciate trying to stay one step-ahead of the action, but not when it comes to the communal work space.
-Zack got a bit of a stress test today with the early dinner pop. Brennan says he did well. I couldn't fault his performance. Got him set up in hotschedules. He should be able to access his schedule from here on.
Any VIP's in? Old John for lunch. Cosplay girl. She's a regular, always has pink hair or a tartan skirt or both. Her husband is a kinda nerdy white dude. They're always super nice.
Dinner: My friend Jake came in with his wife, daughter and friends. One regular I rcognise. He's got super long dreadlocks and will here after be referred to as "Super Dread." A few other familiar faces, but none so easily identified.
Comps& Void Detail: Nothing at lunch. A few misrings at dinner. Krystin got her mods mixed up on a spooky roll and a sunshine roll. Bothe had to be remade. Grace misrang a tonpei-yaki instead of a tori teba.
FNF'd a takoyaki for Jake.
Sent a Taiyaki to the party room for being good sports about the leaking roof. (Recovery)
Krystin asked to trade in a Mantis massage GC for Kome bucks so she wouldn't have to spend much money on food before she left. She used half of those on her dinner tonight.
Training meals for Brennan and Zack.
R&M needs: This morning we had 2 reservations within 90 minutes of each other, one at 11am and the other at 12:30. It looked like they were both booked online. We were prepared to have a spot on the floor for our second party, should the first linger. Luckily the second party called and changed their reservation to tomorrow.
-The sushi bar sink is smelling really bad. I poured some bleach and hot water down it.
-The party room leak.
-Back bathroom door is sticking again.
86'd items/ need more: Did we get the case of Texas Sake Filtered? It is checked off on the order sheet, but we are short nearly a case and I can't seem to find the most recent Serendipity invoice.
-We are running low on Crayons,
Saturday PM Recap 5/27/17
Written By: Chelsea
LY Dinner Sales: $8581
Projected Sales : $8787
TY Dinner Sales: $9149 (SO close to beating that dinner record! $22 away!)
+/- : 7% over LY and $362 over PS
Dinner Covers: 288
Avg PPA: $31.77
Weather: unfortunately hot and sticky.
Special events?: Memorial Day Weekend, Melisa's Last Day.
Who worked: Krystin, Lindsey, Ruthy, Clair, Dusten CL, Pat Cktl, Hiroe FR, John SA, Alyssa and Melisa Host.
Flow of Business, Cuts and Ticket Times: Had a line upon opening, filled up by 5:40. That first round all got up at once, so the wait times were low early on. Had a walk in 6 top during that first round, replaced it with a 7-top on the next round, and a second walk in 6-top. That got wait times up to 1 hr by 7, and hung around there until 9-ish. Wait fell to 30-35m by 9:30, and had a steady flow that kept it around there until 10:30. Sat the last table just around 10:45 when several of the last tables got up at once and made room for those last parties. Went 4 on at 10:30, 3 on at 10:45, and closed with 3 on. Ticket times were overall good, had a couple times nigiris were taking a bit, a 25m beef carpaccio early on, but no customer complaints or comps needed.
Specials: Chef's Nigiri Set - 23, Whole Aji - 3
3 Staff members that stood out (why/how):
- Patrick is just a dream. So polite, helpful, put together, and calming. At the end of the shift as he was leaving, everyone was just praising how helpful he had been all night. I can't disagree!
- Alyssa is also doing very well. She's so attentive, friendly with customers, and proactive.
- Everyone was positive and helpful all night, great teamwork all around. Krystin won the Nigiri Set contest and got a Mantis card.
Any VIP's in? My director from HomeAway, Anneliese, and other HA folks, Former Kome employee Anthony, Krystin's friend Jessica with her parents.
Comps& Void Detail: FNF for Anthony, FNF Korokke for Anneliese, I bought her a couple veggie nigiris as well, Dusten bought a friend a couple pieces, Krystin bought her friend/family a Hamachi Kama, there were a couple of birthday desserts, voided unmade California and Kappa rolls, DNL Tofu Steak, they said it was greasier/saucier than they thought it would be. I bought Melisa a roll for her last day.
R&M needs: Water dispenser for outside is leaking again. The nozzle is dripping pretty heavily. A/C seemed to struggle to keep up during the first few hours of service. I asked the hosts and Patrick to try and minimize opening/holding open the front door, because that's where so much heat was coming in. I wonder if shades or tinting on the windows of the front door would help, as it definitely got significantly hotter toward the front/lobby and then in the back Bs as a result. I had it set to 71 and it was at 78 for those hours.
86'd items/ need more: Sake toro sashimi, toro makis
LY Dinner Sales: $8581
Projected Sales : $8787
TY Dinner Sales: $9149 (SO close to beating that dinner record! $22 away!)
+/- : 7% over LY and $362 over PS
Dinner Covers: 288
Avg PPA: $31.77
Weather: unfortunately hot and sticky.
Special events?: Memorial Day Weekend, Melisa's Last Day.
Who worked: Krystin, Lindsey, Ruthy, Clair, Dusten CL, Pat Cktl, Hiroe FR, John SA, Alyssa and Melisa Host.
Flow of Business, Cuts and Ticket Times: Had a line upon opening, filled up by 5:40. That first round all got up at once, so the wait times were low early on. Had a walk in 6 top during that first round, replaced it with a 7-top on the next round, and a second walk in 6-top. That got wait times up to 1 hr by 7, and hung around there until 9-ish. Wait fell to 30-35m by 9:30, and had a steady flow that kept it around there until 10:30. Sat the last table just around 10:45 when several of the last tables got up at once and made room for those last parties. Went 4 on at 10:30, 3 on at 10:45, and closed with 3 on. Ticket times were overall good, had a couple times nigiris were taking a bit, a 25m beef carpaccio early on, but no customer complaints or comps needed.
Specials: Chef's Nigiri Set - 23, Whole Aji - 3
3 Staff members that stood out (why/how):
- Patrick is just a dream. So polite, helpful, put together, and calming. At the end of the shift as he was leaving, everyone was just praising how helpful he had been all night. I can't disagree!
- Alyssa is also doing very well. She's so attentive, friendly with customers, and proactive.
- Everyone was positive and helpful all night, great teamwork all around. Krystin won the Nigiri Set contest and got a Mantis card.
Any VIP's in? My director from HomeAway, Anneliese, and other HA folks, Former Kome employee Anthony, Krystin's friend Jessica with her parents.
Comps& Void Detail: FNF for Anthony, FNF Korokke for Anneliese, I bought her a couple veggie nigiris as well, Dusten bought a friend a couple pieces, Krystin bought her friend/family a Hamachi Kama, there were a couple of birthday desserts, voided unmade California and Kappa rolls, DNL Tofu Steak, they said it was greasier/saucier than they thought it would be. I bought Melisa a roll for her last day.
R&M needs: Water dispenser for outside is leaking again. The nozzle is dripping pretty heavily. A/C seemed to struggle to keep up during the first few hours of service. I asked the hosts and Patrick to try and minimize opening/holding open the front door, because that's where so much heat was coming in. I wonder if shades or tinting on the windows of the front door would help, as it definitely got significantly hotter toward the front/lobby and then in the back Bs as a result. I had it set to 71 and it was at 78 for those hours.
86'd items/ need more: Sake toro sashimi, toro makis
Saturday, May 27, 2017
Saturday AM 5.27.17
Written By: Elizabeth
LY Lunch Sales: $2234
Projected Sales : $3316
TY Lunch Sales: $2975
+/- : +33% LY and -$341 PS
Lunch Covers: 173
Avg PPA: $17.20
Previous Days Labor: 17%
Previous Days Comps: 3%
Controllable Comps: 1.79%
Weather: Overcast, a weird cloudy fog, humid. Uncomfortably warm & sticky
Special events?: Mem Day Wknd.
Who worked: John, Renee, Krystin, Johnny CL. Megan Host, Brennan SA TR Zach, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slower than anticipated, but steady throughout. Went on a quick wait for about 2 tables, but that was about it. Thought we would hit a wait around 1:30 because we were full, but shortly after we filled it, it started to empty out. I guess everyone is out enjoying...the humid weather?
Nothing much to note. I cut down to 2 on at 2:35, after the "danger hour" had passed. Got a few more tables in after that but nothing neither of them could handle (Johnny/Renee). Had a 7 top walk in around 2pm but other than that.
3 Staff members that stood out (why/how):
-Renee did a great job- kept a positive attitude.
-Zach places chopsticks very...meticulously.
Any VIP's in?
Japanese lady we have donated stuff to before. Can't remember her name.
Comps& Void Detail:
voided a misring from John
Guest Changed mind for a 1/2 Saba Miso- the girl thought it was soup...
R&M needs:
86'd items/ need more:
Getting low on Clorox wipes- Leary, I'm not sure if you have a bathroom supplies schedule you follow with Amazon, but on the next order, we can grab some of those that would be great.
LY Lunch Sales: $2234
Projected Sales : $3316
TY Lunch Sales: $2975
+/- : +33% LY and -$341 PS
Lunch Covers: 173
Avg PPA: $17.20
Previous Days Labor: 17%
Previous Days Comps: 3%
Controllable Comps: 1.79%
Weather: Overcast, a weird cloudy fog, humid. Uncomfortably warm & sticky
Special events?: Mem Day Wknd.
Who worked: John, Renee, Krystin, Johnny CL. Megan Host, Brennan SA TR Zach, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slower than anticipated, but steady throughout. Went on a quick wait for about 2 tables, but that was about it. Thought we would hit a wait around 1:30 because we were full, but shortly after we filled it, it started to empty out. I guess everyone is out enjoying...the humid weather?
Nothing much to note. I cut down to 2 on at 2:35, after the "danger hour" had passed. Got a few more tables in after that but nothing neither of them could handle (Johnny/Renee). Had a 7 top walk in around 2pm but other than that.
3 Staff members that stood out (why/how):
-Renee did a great job- kept a positive attitude.
-Zach places chopsticks very...meticulously.
Any VIP's in?
Japanese lady we have donated stuff to before. Can't remember her name.
Comps& Void Detail:
voided a misring from John
Guest Changed mind for a 1/2 Saba Miso- the girl thought it was soup...
R&M needs:
86'd items/ need more:
Getting low on Clorox wipes- Leary, I'm not sure if you have a bathroom supplies schedule you follow with Amazon, but on the next order, we can grab some of those that would be great.
Friday, May 26, 2017
Friday PM 5.26.17
Written By: Elizabeth
LY Dinner Sales: $8151
Projected Sales : $8317
TY Dinner Sales: $8205
+/- : +1% LY and - $112 PS
Dinner Covers: 255
Avg PPA: $32.18
Weather: Warm and muggy- or humid.
Special events?: Start of a 3-4 day weekend, depending on who you are.
Who worked: Kelly, Cindy, Krystin, Ruthy, Dusten CL. Alyssa & Megan Host, John FR, Brennan SA
What a dream team tonight!
Flow of Business, Cuts and Ticket Times:
Slow start, which was to be expected since lunch was on the slower side as well. Picked up around 6:30 and went on a wait- the wait did stretch upwards of an hour at one point, but as usual, folks were no shows, and the wait dropped dramatically. Got off the wait at 10pm. Cut Cindy and Kelly at 10:15 and went two on at 10:30. Nothing of note after that.,
Guests tonight were a little of the off variety and strange but it never amounted to anything. Just a weird crew. No comps other than a birthday dessert and 2 pieces of pork belly I sent out as "recovery" only because they were so sweet- they wanted to let us know the tempura crumbs on the Alone Together tasted stale. They were a nice couple and Cindy said it seems like they come in regularly, because they didn't look at the menu when they ordered. It was towards the end of the night and I told them it might have just been the bottom of the container, but that I would let the sushi bar know.
We had to make ginger wasabi set ups twice throughout the shift tonight. I know we ordered more monkey dishes but it might be time to up the par on prep on the weekend nights.
Specials:
Bitches Brew: 35!!
Aji Sashimi- 1 (and only 1)
3 Staff members that stood out (why/how):
-Alyssa and Megan at the host stand are a dream team. not sure if I mentioned that last weekend, but they really do a great job working together and staying busy.
-Kelly was barely noticeable all night- she stayed busy maintaining her section, and did an overall great job.
-Same goes for Ruthy. Well...she was noticeable only because she's Ruthy- but she was well composed and organized and didn't let things get out of hand.
Any VIP's in?
Dora Madison- actress- she was in Dexter and played Niki Walters (Masuka's alleged daughter)- She was also in Friday Night Lights and the movie Everybody wants some.
Susan and David
Old John
Comps& Void Detail:
Birthday Dessert for A7
FNF for Dusten's friend
I entered the sales for today already and the total comps were 3% for the day with 1.79% being CTRL! Great work everyone!
R&M needs:
Ray from Petrocelli came out and looked at the duct work. Patched some "potential" problem areas that had to do with the vent and the flashing- though he wasn't convinced that was the issue. So...keep an eye on it.
86'd items/ need more:
Sparkling Rose :(
Gyu, Sake Toro, Negi Toro.
LY Dinner Sales: $8151
Projected Sales : $8317
TY Dinner Sales: $8205
+/- : +1% LY and - $112 PS
Dinner Covers: 255
Avg PPA: $32.18
Weather: Warm and muggy- or humid.
Special events?: Start of a 3-4 day weekend, depending on who you are.
Who worked: Kelly, Cindy, Krystin, Ruthy, Dusten CL. Alyssa & Megan Host, John FR, Brennan SA
What a dream team tonight!
Flow of Business, Cuts and Ticket Times:
Slow start, which was to be expected since lunch was on the slower side as well. Picked up around 6:30 and went on a wait- the wait did stretch upwards of an hour at one point, but as usual, folks were no shows, and the wait dropped dramatically. Got off the wait at 10pm. Cut Cindy and Kelly at 10:15 and went two on at 10:30. Nothing of note after that.,
Guests tonight were a little of the off variety and strange but it never amounted to anything. Just a weird crew. No comps other than a birthday dessert and 2 pieces of pork belly I sent out as "recovery" only because they were so sweet- they wanted to let us know the tempura crumbs on the Alone Together tasted stale. They were a nice couple and Cindy said it seems like they come in regularly, because they didn't look at the menu when they ordered. It was towards the end of the night and I told them it might have just been the bottom of the container, but that I would let the sushi bar know.
We had to make ginger wasabi set ups twice throughout the shift tonight. I know we ordered more monkey dishes but it might be time to up the par on prep on the weekend nights.
Specials:
Bitches Brew: 35!!
Aji Sashimi- 1 (and only 1)
3 Staff members that stood out (why/how):
-Alyssa and Megan at the host stand are a dream team. not sure if I mentioned that last weekend, but they really do a great job working together and staying busy.
-Kelly was barely noticeable all night- she stayed busy maintaining her section, and did an overall great job.
-Same goes for Ruthy. Well...she was noticeable only because she's Ruthy- but she was well composed and organized and didn't let things get out of hand.
Any VIP's in?
Dora Madison- actress- she was in Dexter and played Niki Walters (Masuka's alleged daughter)- She was also in Friday Night Lights and the movie Everybody wants some.
Susan and David
Old John
Comps& Void Detail:
Birthday Dessert for A7
FNF for Dusten's friend
I entered the sales for today already and the total comps were 3% for the day with 1.79% being CTRL! Great work everyone!
R&M needs:
Ray from Petrocelli came out and looked at the duct work. Patched some "potential" problem areas that had to do with the vent and the flashing- though he wasn't convinced that was the issue. So...keep an eye on it.
86'd items/ need more:
Sparkling Rose :(
Gyu, Sake Toro, Negi Toro.
Friday AM Recap 5/26/17
Written By: Leary
LY Lunch Sales: 2973
Projected Sales : 3240 (-868)
TY Lunch Sales: 2372
+/- : -601, -20%
Lunch Covers: 130
Avg PPA: 18.25
Previous Days Labor: 23
Previous Days Comps: 5%
Controllable Comps: 1%
Weather: Cloudy and muggy
Special events?: Memorial day weekend
Who worked:
Renee, Lindsey, Sayo, Clair Cl, Alyssa H, John FR, Brennan w/ Zach SA
Flow of Business, Cuts and Ticket Times:
It was surprising a slow Friday lunch. We're expecting a busier day with a lot of folks being off, but it was a snoozer. I held off on cuts expecting a late pop, but it never really came. I cut Renee and gave Clair the back Bs so she could hopefully make a little money. We did have 7 tables walk in the last 20 minutes so Clair's sales ended up being decent in the end. Kitchen had 1 good pop that was extremely well executed. Ticket times were good all around. No customer issues.
Specials:
3 Staff members that stood out (why/how):
-Zach seemed to be doing well for his second train.
-Lot's of teamwork among the servers today.
Any VIP's in?
Comps& Void Detail:
R&M needs:
-Called Helen with Orkin to see about increasing treatments, and she suggested doing a heavier outdoor spray to deter the tree roaches.
86'd items/ need more:
LY Lunch Sales: 2973
Projected Sales : 3240 (-868)
TY Lunch Sales: 2372
+/- : -601, -20%
Lunch Covers: 130
Avg PPA: 18.25
Previous Days Labor: 23
Previous Days Comps: 5%
Controllable Comps: 1%
Weather: Cloudy and muggy
Special events?: Memorial day weekend
Who worked:
Renee, Lindsey, Sayo, Clair Cl, Alyssa H, John FR, Brennan w/ Zach SA
Flow of Business, Cuts and Ticket Times:
It was surprising a slow Friday lunch. We're expecting a busier day with a lot of folks being off, but it was a snoozer. I held off on cuts expecting a late pop, but it never really came. I cut Renee and gave Clair the back Bs so she could hopefully make a little money. We did have 7 tables walk in the last 20 minutes so Clair's sales ended up being decent in the end. Kitchen had 1 good pop that was extremely well executed. Ticket times were good all around. No customer issues.
Specials:
3 Staff members that stood out (why/how):
-Zach seemed to be doing well for his second train.
-Lot's of teamwork among the servers today.
Any VIP's in?
Comps& Void Detail:
R&M needs:
-Called Helen with Orkin to see about increasing treatments, and she suggested doing a heavier outdoor spray to deter the tree roaches.
86'd items/ need more:
Thursday PM Recap 5/25/17
Written By: Chelsea
LY Dinner Sales: $5316
Projected Sales : $5485
TY Dinner Sales: $6781
+/- : 28% over LY and $1296 over PS
Dinner Covers: 242
Avg PPA: $28.02
Weather: a nice cool evening.
Special events?: National Wine Day?! Nobody told me!
Who worked: Lindsey, Renee, Krystin, Derek, Dusten CL, Melisa Cktl, John FR, Brennan training Zach SA, Alyssa and Megan Host.
Flow of Business, Cuts and Ticket Times: Started out slow and steady, filled up by 6:15-30. By 6:45, the wait was 35-45m, and it hung around there most of the night. Got down to 20-30m by 9-9:15, but we didn't get off the wait until 9:35, then a trickle after that and a walk in 4 top at 9:52, which was on the wait for just a few minutes and got sat as soon as the last table got up around 9:55. Went 2 on at 9:35, also cutting Melisa and Alyssa. Ticket times were overall good, had a couple rolls take a while toward the end, as some employee food was still being made before the customers', but the customers had ordered it toward the end after all employee food had been rung in. No customer complaints, just server grumbles. Dusten mentioned that he saw some rolls being made out of order, newer tickets being made before ones that had come in before.
Kazu just let me know that there was a roach incident that didn't get brought to my attention until just now, at 11:15. The last couple at S1 and S2, a round guy with red hair and his girlfriend who is Indian? saw a roach on the wall by Zero-ban and pointed it out to Kazu. He and Spencer said they seemed okay about it, but shortly afterward asked Dusten about the rest of their food, as if they were in a hurry to leave, and cancelled the last item on their check. When I asked Dusten about it, he didn't know about the roach either, said the folks cancelled the last item cause they were too full. He also said there had been a roach on the wall/ceiling in the server station toward the end of the night that Brennan caught, not sure if any customers saw that one. Let's get Orkin out again if not already.
Specials: Chef's Nigiri Set - 15, Whole Aji - 2
3 Staff members that stood out (why/how):
- Derek did well tonight. Only a couple misrings, but everyone was also very helpful and open to giving him a hand when he needed it.
- Zach seems like a good fit so far. He was very attentive and asked a lot of good questions, has some knowledge of Japanese and Japanese culture that I think will be a great addition.
- Everyone was happy and positive and all hands on deck tonight. Had a couple grumbles about low tips as sometimes happens, but otherwise everyone was doing well.
Any VIP's in? Nathan, Rachel and Carlos, Elizabeth's sister in law with party, Yellow Jacket Alison, my old buddy Keely from middle and high school with a friend.
Comps& Void Detail: FNF Karaage x2 for Elizabeth's sister in law's party, FNF 1 Karaage for Keely, birthday Camembert, Recovery edamame for a table that went 12m over quote time, training meals, two Spill drinks: one Oasis that Dusten found open in the bottom of the cooler while closing, and a Kirin Light that cracked along the mouthpiece when Renee opened it, a handful of voided misrings: 1 tuna poke, an edamame, Uni nigiri piece, Tonpei-yaki that the S1&2 cancelled that hadn't been made yet.
R&M needs: another floor brush.
86'd items/ need more: Aji, Endo, Uni, Toro
LY Dinner Sales: $5316
Projected Sales : $5485
TY Dinner Sales: $6781
+/- : 28% over LY and $1296 over PS
Dinner Covers: 242
Avg PPA: $28.02
Weather: a nice cool evening.
Special events?: National Wine Day?! Nobody told me!
Who worked: Lindsey, Renee, Krystin, Derek, Dusten CL, Melisa Cktl, John FR, Brennan training Zach SA, Alyssa and Megan Host.
Flow of Business, Cuts and Ticket Times: Started out slow and steady, filled up by 6:15-30. By 6:45, the wait was 35-45m, and it hung around there most of the night. Got down to 20-30m by 9-9:15, but we didn't get off the wait until 9:35, then a trickle after that and a walk in 4 top at 9:52, which was on the wait for just a few minutes and got sat as soon as the last table got up around 9:55. Went 2 on at 9:35, also cutting Melisa and Alyssa. Ticket times were overall good, had a couple rolls take a while toward the end, as some employee food was still being made before the customers', but the customers had ordered it toward the end after all employee food had been rung in. No customer complaints, just server grumbles. Dusten mentioned that he saw some rolls being made out of order, newer tickets being made before ones that had come in before.
Kazu just let me know that there was a roach incident that didn't get brought to my attention until just now, at 11:15. The last couple at S1 and S2, a round guy with red hair and his girlfriend who is Indian? saw a roach on the wall by Zero-ban and pointed it out to Kazu. He and Spencer said they seemed okay about it, but shortly afterward asked Dusten about the rest of their food, as if they were in a hurry to leave, and cancelled the last item on their check. When I asked Dusten about it, he didn't know about the roach either, said the folks cancelled the last item cause they were too full. He also said there had been a roach on the wall/ceiling in the server station toward the end of the night that Brennan caught, not sure if any customers saw that one. Let's get Orkin out again if not already.
Specials: Chef's Nigiri Set - 15, Whole Aji - 2
3 Staff members that stood out (why/how):
- Derek did well tonight. Only a couple misrings, but everyone was also very helpful and open to giving him a hand when he needed it.
- Zach seems like a good fit so far. He was very attentive and asked a lot of good questions, has some knowledge of Japanese and Japanese culture that I think will be a great addition.
- Everyone was happy and positive and all hands on deck tonight. Had a couple grumbles about low tips as sometimes happens, but otherwise everyone was doing well.
Any VIP's in? Nathan, Rachel and Carlos, Elizabeth's sister in law with party, Yellow Jacket Alison, my old buddy Keely from middle and high school with a friend.
Comps& Void Detail: FNF Karaage x2 for Elizabeth's sister in law's party, FNF 1 Karaage for Keely, birthday Camembert, Recovery edamame for a table that went 12m over quote time, training meals, two Spill drinks: one Oasis that Dusten found open in the bottom of the cooler while closing, and a Kirin Light that cracked along the mouthpiece when Renee opened it, a handful of voided misrings: 1 tuna poke, an edamame, Uni nigiri piece, Tonpei-yaki that the S1&2 cancelled that hadn't been made yet.
R&M needs: another floor brush.
86'd items/ need more: Aji, Endo, Uni, Toro
Thursday, May 25, 2017
Thursday AM Recap 5/25/17
Written By: Leary
LY Lunch Sales: 2294
Projected Sales : 2763 (-922)
TY Lunch Sales: 1841
+/- : -453, -20%
Lunch Covers: 109
Avg PPA: 16.89
Previous Days Labor: 24%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Warm and Sunny
Special events?:
Who worked:
Kelly, Mandy, Sayo, Johnny Cl,
Flow of Business, Cuts and Ticket Times:
Pretty slow lunch. It was nice patio weather. We mostly filled up around 1215, and had a steady flow for a little while, but thinned out a lot by 115. Went 2 on. Had a good amount of later tables including a last minute 6-top, but everything went smoothly. Ticket times were good, and customer issues. No a whole lot to report today.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
-Workhorse Bartenders
-Kaila
-Sophia
Comps& Void Detail:
Emp Day Off for Sophia and friend
R&M needs:
-New Sushi Coolers come in. They look really nice.
86'd items/ need more:
-Picked up more champagne flutes today
-More monkeys should be here at the beginning of next week.
LY Lunch Sales: 2294
Projected Sales : 2763 (-922)
TY Lunch Sales: 1841
+/- : -453, -20%
Lunch Covers: 109
Avg PPA: 16.89
Previous Days Labor: 24%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Warm and Sunny
Special events?:
Who worked:
Kelly, Mandy, Sayo, Johnny Cl,
Flow of Business, Cuts and Ticket Times:
Pretty slow lunch. It was nice patio weather. We mostly filled up around 1215, and had a steady flow for a little while, but thinned out a lot by 115. Went 2 on. Had a good amount of later tables including a last minute 6-top, but everything went smoothly. Ticket times were good, and customer issues. No a whole lot to report today.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
-Workhorse Bartenders
-Kaila
-Sophia
Comps& Void Detail:
Emp Day Off for Sophia and friend
R&M needs:
-New Sushi Coolers come in. They look really nice.
86'd items/ need more:
-Picked up more champagne flutes today
-More monkeys should be here at the beginning of next week.
Wednesday Recap 5/24/17
Written By: Leary
LY Lunch Sales: 1921
Projected Sales : 2318
TY Lunch Sales: 2017
+/- : +96, +5%
Lunch Covers: 120
Avg PPA: 16.81
LY Dinner Sales: 5089
Projected Sales : 5214
TY Dinner Sales: 4920
+/- : -169, -3%
Dinner Covers: 193
Avg PPA: 25.49
Previous Days Labor: 22
Previous Days Comps: 7
Controllable Comps: 1.54
Weather: Warm and sunny
Special events?:
Who worked:
Lunch: Patrick, John, Kelly, Johnny Cl, Megan H, Colton SA, Hiroe FR
Dinner: Renee, Mandy, Lindsey, Krystin, Sophia Cl, John & Annie H, Colton SA, Patrick FR
Flow of Business, Cuts and Ticket Times:
A little busier lunch today. It was a later pop, but we eventually filled up by 1230, and then stayed steady until close. Everything was pretty smooth today. Ticket times were good, and no customer issues.
Another slow start for dinner. It's that time of year. We eventually filled up and went on a wait around 7. Hit about a 45 minute wait at our peak. Mostly off the wait by 9, but a pretty steady last hour. Cut John at and went 3 at 9. 2 on at 935. Ticket times were good, and no guest issues. Sushi bar got hit pretty hard at the end, but did an awesome job knocking it out.
Specials:
Whole Aji- 2
Nigiri Set- 3
3 Staff members that stood out (why/how):
-Spoke with Hector at the end of the shift about keeping a better attitude, treating Ben with respect, falling in line with any changes rather than doing it his way. It went ok, and he seemed receptive, but we'll see. His overall mindset about what a job is slightly off. I just plainly told him that this is the job, he didn't have to stay, but if he chooses to he has to do what he's asked.
-Annie did well while John cocktailed during the rush. She's full of confidence and really friendly with customers, but her quote times were way too high at one point. I caught it, and brought them back down. Something to keep an eye on. She also has a bit of a defensive streak which I saw a little of tonight when I was trying to help her out. Also, something to keep an eye on.
-Ben seem to do well expo-ing at lunch today. I didn't get to spend too much time in the kitchen, but he's a hard worker and focused.
-Colton did a little better today. He seems to slightly improve each shift, but still needs a lot of guidance. He came into the office at the end of the shift and asked for feedback. I think he'll get there. It's just going to take some time.
Any VIP's in?
-Bill Norris
-Leslie
Comps& Void Detail:
-FNF for Bill
-EMP Day Off for Jason
-Training Meal for Jason
R&M needs:
-Cameras were installed today. It's nice being able to see the dining room.
86'd items/ need more:
LY Lunch Sales: 1921
Projected Sales : 2318
TY Lunch Sales: 2017
+/- : +96, +5%
Lunch Covers: 120
Avg PPA: 16.81
LY Dinner Sales: 5089
Projected Sales : 5214
TY Dinner Sales: 4920
+/- : -169, -3%
Dinner Covers: 193
Avg PPA: 25.49
Previous Days Labor: 22
Previous Days Comps: 7
Controllable Comps: 1.54
Weather: Warm and sunny
Special events?:
Who worked:
Lunch: Patrick, John, Kelly, Johnny Cl, Megan H, Colton SA, Hiroe FR
Dinner: Renee, Mandy, Lindsey, Krystin, Sophia Cl, John & Annie H, Colton SA, Patrick FR
Flow of Business, Cuts and Ticket Times:
A little busier lunch today. It was a later pop, but we eventually filled up by 1230, and then stayed steady until close. Everything was pretty smooth today. Ticket times were good, and no customer issues.
Another slow start for dinner. It's that time of year. We eventually filled up and went on a wait around 7. Hit about a 45 minute wait at our peak. Mostly off the wait by 9, but a pretty steady last hour. Cut John at and went 3 at 9. 2 on at 935. Ticket times were good, and no guest issues. Sushi bar got hit pretty hard at the end, but did an awesome job knocking it out.
Specials:
Whole Aji- 2
Nigiri Set- 3
3 Staff members that stood out (why/how):
-Spoke with Hector at the end of the shift about keeping a better attitude, treating Ben with respect, falling in line with any changes rather than doing it his way. It went ok, and he seemed receptive, but we'll see. His overall mindset about what a job is slightly off. I just plainly told him that this is the job, he didn't have to stay, but if he chooses to he has to do what he's asked.
-Annie did well while John cocktailed during the rush. She's full of confidence and really friendly with customers, but her quote times were way too high at one point. I caught it, and brought them back down. Something to keep an eye on. She also has a bit of a defensive streak which I saw a little of tonight when I was trying to help her out. Also, something to keep an eye on.
-Ben seem to do well expo-ing at lunch today. I didn't get to spend too much time in the kitchen, but he's a hard worker and focused.
-Colton did a little better today. He seems to slightly improve each shift, but still needs a lot of guidance. He came into the office at the end of the shift and asked for feedback. I think he'll get there. It's just going to take some time.
Any VIP's in?
-Bill Norris
-Leslie
Comps& Void Detail:
-FNF for Bill
-EMP Day Off for Jason
-Training Meal for Jason
R&M needs:
-Cameras were installed today. It's nice being able to see the dining room.
86'd items/ need more:
Tuesday, May 23, 2017
Tuesday Recap 5/23/17
Written By: Leary
LY Lunch Sales: 1938
Projected Sales: 2244 (-259)
TY Lunch Sales: 1985
+/- : +47, +2%
Lunch Covers: 75
Avg PPA: 18.90
LY Dinner Sales: 5696
Projected Sales: 5850 (-966)
TY Dinner Sales: 4884
+/- : -812, -14%
Dinner Covers: 175
Avg PPA: 27.91
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Cloudy day, a little rain around 6, and then sunshine
Special events?:
Who worked:
Lunch: Ruthy, Derek, Lindsey, Johnny Cl, Pat H, Hiroe FR, Colton SA
Dinner: Ruthy, Sayo, Mandy, Kelly, Clair Cl, Melisa & Pat H, Hiroe FR, Colton SA
Flow of Business, Cuts and Ticket Times:
Lunch was pretty slow. We were almost full around 1230. Stayed pretty steady until 115. Cut Ruthy at 130, and let Johnny take the last couple of tables that walked in before close. Ticket times were good, and no guest issues.
Dinner was pretty chill. Had a small storm hit around 6 that I think probably kept us a little slow in the beginning of the shift. Started to go on a wait at 7, and hit a peak of 30-40 min around 745. Off the wait by 830, but had a few more tables wait here or there. Held off a bit on cuts in case we had a late pop. Cut Patrick at 9.
Couple of snags in the kitchen. Had a Iidako go out cold in the middle. The guest said it was frozen, and didn't want a remake. I apologized and tried to convince her to let me bring out a remake on the house, but she didn't want it. She said everything else was good, and seemed happy at the end. Had a Ika Yaki hit 25 min. The guests had asked Ruthy about it a couple of times. The Yaki line was pretty busy at that point so I feel 25 min is probably just within the margin of acceptable. Not sure if a little support on the station might have prevented that. I went by and explained the wait to the table, and they were understanding. No comp necessary.
Specials:
Spicy Miso Mussels- 7
Seared Hama-Toro Box- 7
3 Staff members that stood out (why/how):
-Derek did well for his second shift on the floor, but it was a slow shift so he wasn't very challenged. -Colton had a lot of issues at lunch but had a lot more hustle tonight. Talked with him after work about improving efficiency. Hopefully some of it sticks.
-Melisa and Patrick were switching off cocktailing at the host stand. Nice to have that flexibility. I'm hoping to get all the hosts cocktail trained in the next couple of weeks.
-Spencer seem to do alright at Ichiban. He is very focused on his training.
Any VIP's in?
-Kayo, Mom, & Kenta
-Rob
-John (i think) the owner of switched on
-Kenny with some friends
-Kelly & Naoto for lunch, Derek for dinner
-That family that always wants to sit at the sushi bar, and lets their kids yell at the sushi chefs. The little girl was extremely loud tonight. It was beyond disruptive. At some point the mom realized that the other 4 tables in the place were just staring at her and started to make an effort to calm her down, but she wasn't too effective at it.
Comps& Void Detail:
-Emp Day Off for Kelly, Naoto & Derek
-Owner Comp
-Kit Error Iidako
R&M needs:
-Last night when I was here by myself I went into the small bathroom and saw a bunch of roaches scatter when the light came on. Not sure whats going on in the bathroom other than maybe a water source. I haven't seen any other late night activity around. I called Helen first thing this morning, and an Orkin technician will be out here early tomorrow.
-Got Rodrigo out this afternoon. He got the hinge fastened, but it looks like the door frame wood is rotting away. Hopefully it holds out until the fall.
-Left a message with Petrocelli today about the roof, but never got a call back. I will call them again first thing tomorrow morning.
-New cameras will be installed tomorrow morning.
-All of the speakers are now working. The connections were bad with the 2 working speakers which is why they would go in and out. I stripped the wires and re-fastened the connections so we should be good to go.
86'd items/ need more:
-Started the shift with 1 roll of BOH printer paper. We barely got through the shift, and luckily I was able to get some delivered before dinner. I guess we went through a lot this weekend, and I know Dusten blogged about us being completely out yesterday morning, but if this pops up again and we're this close to running out please text me or order from Austin Paper Co.
-Ordered some more monkey dishes. Should be here next week.
LY Lunch Sales: 1938
Projected Sales: 2244 (-259)
TY Lunch Sales: 1985
+/- : +47, +2%
Lunch Covers: 75
Avg PPA: 18.90
LY Dinner Sales: 5696
Projected Sales: 5850 (-966)
TY Dinner Sales: 4884
+/- : -812, -14%
Dinner Covers: 175
Avg PPA: 27.91
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Cloudy day, a little rain around 6, and then sunshine
Special events?:
Who worked:
Lunch: Ruthy, Derek, Lindsey, Johnny Cl, Pat H, Hiroe FR, Colton SA
Dinner: Ruthy, Sayo, Mandy, Kelly, Clair Cl, Melisa & Pat H, Hiroe FR, Colton SA
Flow of Business, Cuts and Ticket Times:
Lunch was pretty slow. We were almost full around 1230. Stayed pretty steady until 115. Cut Ruthy at 130, and let Johnny take the last couple of tables that walked in before close. Ticket times were good, and no guest issues.
Dinner was pretty chill. Had a small storm hit around 6 that I think probably kept us a little slow in the beginning of the shift. Started to go on a wait at 7, and hit a peak of 30-40 min around 745. Off the wait by 830, but had a few more tables wait here or there. Held off a bit on cuts in case we had a late pop. Cut Patrick at 9.
Couple of snags in the kitchen. Had a Iidako go out cold in the middle. The guest said it was frozen, and didn't want a remake. I apologized and tried to convince her to let me bring out a remake on the house, but she didn't want it. She said everything else was good, and seemed happy at the end. Had a Ika Yaki hit 25 min. The guests had asked Ruthy about it a couple of times. The Yaki line was pretty busy at that point so I feel 25 min is probably just within the margin of acceptable. Not sure if a little support on the station might have prevented that. I went by and explained the wait to the table, and they were understanding. No comp necessary.
Specials:
Spicy Miso Mussels- 7
Seared Hama-Toro Box- 7
3 Staff members that stood out (why/how):
-Derek did well for his second shift on the floor, but it was a slow shift so he wasn't very challenged. -Colton had a lot of issues at lunch but had a lot more hustle tonight. Talked with him after work about improving efficiency. Hopefully some of it sticks.
-Melisa and Patrick were switching off cocktailing at the host stand. Nice to have that flexibility. I'm hoping to get all the hosts cocktail trained in the next couple of weeks.
-Spencer seem to do alright at Ichiban. He is very focused on his training.
Any VIP's in?
-Kayo, Mom, & Kenta
-Rob
-John (i think) the owner of switched on
-Kenny with some friends
-Kelly & Naoto for lunch, Derek for dinner
-That family that always wants to sit at the sushi bar, and lets their kids yell at the sushi chefs. The little girl was extremely loud tonight. It was beyond disruptive. At some point the mom realized that the other 4 tables in the place were just staring at her and started to make an effort to calm her down, but she wasn't too effective at it.
Comps& Void Detail:
-Emp Day Off for Kelly, Naoto & Derek
-Owner Comp
-Kit Error Iidako
R&M needs:
-Last night when I was here by myself I went into the small bathroom and saw a bunch of roaches scatter when the light came on. Not sure whats going on in the bathroom other than maybe a water source. I haven't seen any other late night activity around. I called Helen first thing this morning, and an Orkin technician will be out here early tomorrow.
-Got Rodrigo out this afternoon. He got the hinge fastened, but it looks like the door frame wood is rotting away. Hopefully it holds out until the fall.
-Left a message with Petrocelli today about the roof, but never got a call back. I will call them again first thing tomorrow morning.
-New cameras will be installed tomorrow morning.
-All of the speakers are now working. The connections were bad with the 2 working speakers which is why they would go in and out. I stripped the wires and re-fastened the connections so we should be good to go.
86'd items/ need more:
-Started the shift with 1 roll of BOH printer paper. We barely got through the shift, and luckily I was able to get some delivered before dinner. I guess we went through a lot this weekend, and I know Dusten blogged about us being completely out yesterday morning, but if this pops up again and we're this close to running out please text me or order from Austin Paper Co.
-Ordered some more monkey dishes. Should be here next week.
Monday, May 22, 2017
Monday PM Recap 5/22/17
Written By: Chelsea
LY Dinner Sales: $5648
Projected Sales : no projected sales listed in the P&L
TY Dinner Sales: $5419
+/- : 4% under LY
Dinner Covers: 197
Avg PPA: $27.51
Weather: a nice cool evening!
Special events?: none!
Who worked: Mandy, Krystin, Ruthy, Cindy, Clair CL. Hiroe FR and Brennan SA, Alyssa and Annie Host.
Flow of Business, Cuts and Ticket Times: Started off slow and steady, full by 6:15, only a very small wait, kinda one in one out for a little bit, then it finally grew to 40-45m wait by 8pm. Was off the wait by 8:45, and went 3 on at that time, cutting Alyssa as well. Had a few more tables after that, went 2 on at 9:30, and closed with 2 on. Ticket times were mostly good, had a few kitchen items run a bit long (15m edamame, and the table described next). Had a lady from B3 stop me on her way out, asking for a comment card. I said that we didn't have an official comment card but that she was welcome to send an email to the general manager or that I was the floor manager of the evening and was happy to take her feedback as well. She let me know that she comes here pretty often and had never had to wait so long to receive her food. She said she was understanding that there were some bigger parties, but that she saw tables around her get food before they did. I asked if she recalled it being sushi or kitchen items, and she said that the Kome Fries came with/after the rolls instead of before, and that was all she could remember. I thanked her for her feedback and gave them a promo card for next time, and they were very appreciative and said they would be back. I asked Ruthy about it, and she said that she even made a point to ring in their food before the party room's, so not sure why their food took so long.
Specials: Chef's Nigiri Set - 20
3 Staff members that stood out (why/how):
- Krystin overheard Toshi and Spencer talking about how they wished they could have In N Out for dinner, and she went and got it for them after she was cut, getting Toshi a burger meal and Spencer some Animal Fries. So incredibly sweet, especially for someone that's been saving up every penny for her trip.
- There wasn't a host that was trained on cocktailing tonight, so I gave Annie a really quick training on cocktail so we could tag team it over the evening, making and handing out the drinks and passing the tickets to the servers when the tables were sat. Luckily it was just a handful of orders. Annie was very eager to learn, and did a great job. She said she was very interested in cocktailing soon, or at least getting trained up so she could be a host/cocktail on those M-W night shifts. She said she's very familiar with wines and has an interest, so I think she'd be a great asset there.
Any VIP's in? Kelly and Johnny, couple of SIN folks.
Comps& Void Detail: Emp Day Off for Kelly/Johnny, SIN for Easy Tiger, void server misring bottle spk rose, Cindy bought her friends some Zato-ichis.
R&M needs: Screws came out of the bottom hinge of the front door when it was being held open for too long. All the screws were pretty stripped and didn't go back in the holes, so they are in the office. Vince and I checked and the door is still structurally sound for the night, but we should probably get those replaced soon.
86'd items/ need more: King Salmon Box, Iwashi, Trifold paper towels, low on Febreze,
LY Dinner Sales: $5648
Projected Sales : no projected sales listed in the P&L
TY Dinner Sales: $5419
+/- : 4% under LY
Dinner Covers: 197
Avg PPA: $27.51
Weather: a nice cool evening!
Special events?: none!
Who worked: Mandy, Krystin, Ruthy, Cindy, Clair CL. Hiroe FR and Brennan SA, Alyssa and Annie Host.
Flow of Business, Cuts and Ticket Times: Started off slow and steady, full by 6:15, only a very small wait, kinda one in one out for a little bit, then it finally grew to 40-45m wait by 8pm. Was off the wait by 8:45, and went 3 on at that time, cutting Alyssa as well. Had a few more tables after that, went 2 on at 9:30, and closed with 2 on. Ticket times were mostly good, had a few kitchen items run a bit long (15m edamame, and the table described next). Had a lady from B3 stop me on her way out, asking for a comment card. I said that we didn't have an official comment card but that she was welcome to send an email to the general manager or that I was the floor manager of the evening and was happy to take her feedback as well. She let me know that she comes here pretty often and had never had to wait so long to receive her food. She said she was understanding that there were some bigger parties, but that she saw tables around her get food before they did. I asked if she recalled it being sushi or kitchen items, and she said that the Kome Fries came with/after the rolls instead of before, and that was all she could remember. I thanked her for her feedback and gave them a promo card for next time, and they were very appreciative and said they would be back. I asked Ruthy about it, and she said that she even made a point to ring in their food before the party room's, so not sure why their food took so long.
Specials: Chef's Nigiri Set - 20
3 Staff members that stood out (why/how):
- Krystin overheard Toshi and Spencer talking about how they wished they could have In N Out for dinner, and she went and got it for them after she was cut, getting Toshi a burger meal and Spencer some Animal Fries. So incredibly sweet, especially for someone that's been saving up every penny for her trip.
- There wasn't a host that was trained on cocktailing tonight, so I gave Annie a really quick training on cocktail so we could tag team it over the evening, making and handing out the drinks and passing the tickets to the servers when the tables were sat. Luckily it was just a handful of orders. Annie was very eager to learn, and did a great job. She said she was very interested in cocktailing soon, or at least getting trained up so she could be a host/cocktail on those M-W night shifts. She said she's very familiar with wines and has an interest, so I think she'd be a great asset there.
Any VIP's in? Kelly and Johnny, couple of SIN folks.
Comps& Void Detail: Emp Day Off for Kelly/Johnny, SIN for Easy Tiger, void server misring bottle spk rose, Cindy bought her friends some Zato-ichis.
R&M needs: Screws came out of the bottom hinge of the front door when it was being held open for too long. All the screws were pretty stripped and didn't go back in the holes, so they are in the office. Vince and I checked and the door is still structurally sound for the night, but we should probably get those replaced soon.
86'd items/ need more: King Salmon Box, Iwashi, Trifold paper towels, low on Febreze,
Monday 5/22/17 AM
Written By: Dusten
LY Lunch Sales: 1965
Projected Sales : 2116
TY Lunch Sales: 2219
+/- : 13% over LY and $103 over PS
Lunch Covers: 123
Avg PPA: 18.04
Previous Days Labor: 24%
Previous Days Comps: 5%
Controllable Comps: 7.64%
Weather: cloudy and cool. high 60's this morning and low 70s'
Special events?:
Who worked: Grace, Derek, Kelly, Johnny, Alyssa H, Colton SA, Hiroe FR
Flow of Business, Cuts and Ticket Times: Probably a standard Monday lunch. Steady start. Bit of a pop. Maybe a wait of 2 or 3 tables at all. Servers practicing the art of timing kitchen and sushi bar items just right. Derek cursing under his breath at the computer. Teishoku got hit pretty hard. Vince gave the servers a heads up about ticket times. I don't think there was anything out of the ordinary however. We stayed full with people filing in until about 1:45. Went two on. Maybe one or two small tables walked in after.
Specials:
3 Staff members that stood out (why/how): Colton and Kelly both signed their write-ups today. Colton was visibly worried. I told him it was standard procedure, not to be discouraged, but emphasized the importance of punctuality. I reminded him of the policies and to review the handbook and to follow it to the letter. His efficiency was improved a bit. His attention to detail, confidence of movement, and also calling "Behind, Corner, Coming through" needs plenty of work. He is receptive to instruction in the moment as well as post-shift guidance. Again, all of these things should have been drilled into him during training, but with Leigh training a buddy and on her way out from the company I have little confidence in his training.
Alyssa looks for side-projects in her down time. She assembled about 40 kids menus today. Yesterday she cleaned every single menu we had. If her performance continues to improve, and her youth doesn't overtake her professionalism, I can see becoming a very reliable employee.
Derek's trial by fire went pretty well. He misrang a couple of tsukemono. The table had asked for sunomono. I warned him of potential menu items that sound similar. Go-go vs. ko-ko, tonkatsu vs tonkotsu, Asahi vs. "a saki, (sake)" etc. I mentioned the practice of reading back the short English description for clarification. I understand he had to miss a training shift, so I'd say he did pretty good for having incomplete formal instruction.
Any VIP's in? Old John. I'm a bit concerned- he has shown some signs of narcolepsy a couple of times that I have observed. Basically he nods out at the table for a minute or two. It is almost unnoticeable to anyone other than his server. I mean, he remains upright and doesn't snore, but he just kinda naps before his food arrives.
Ally came in. I don't remember her getting a discount or Johnny asking me to discount her food. She does still work for us right?
My friend Mikey and his girlfriend Ashton.
Take's friend in the party room for son's graduation.
Comps& Void Detail: $15 Kome bucks.
R&M needs:
86'd items/ need more: Wishing well, Toro
LY Lunch Sales: 1965
Projected Sales : 2116
TY Lunch Sales: 2219
+/- : 13% over LY and $103 over PS
Lunch Covers: 123
Avg PPA: 18.04
Previous Days Labor: 24%
Previous Days Comps: 5%
Controllable Comps: 7.64%
Weather: cloudy and cool. high 60's this morning and low 70s'
Special events?:
Who worked: Grace, Derek, Kelly, Johnny, Alyssa H, Colton SA, Hiroe FR
Flow of Business, Cuts and Ticket Times: Probably a standard Monday lunch. Steady start. Bit of a pop. Maybe a wait of 2 or 3 tables at all. Servers practicing the art of timing kitchen and sushi bar items just right. Derek cursing under his breath at the computer. Teishoku got hit pretty hard. Vince gave the servers a heads up about ticket times. I don't think there was anything out of the ordinary however. We stayed full with people filing in until about 1:45. Went two on. Maybe one or two small tables walked in after.
Specials:
3 Staff members that stood out (why/how): Colton and Kelly both signed their write-ups today. Colton was visibly worried. I told him it was standard procedure, not to be discouraged, but emphasized the importance of punctuality. I reminded him of the policies and to review the handbook and to follow it to the letter. His efficiency was improved a bit. His attention to detail, confidence of movement, and also calling "Behind, Corner, Coming through" needs plenty of work. He is receptive to instruction in the moment as well as post-shift guidance. Again, all of these things should have been drilled into him during training, but with Leigh training a buddy and on her way out from the company I have little confidence in his training.
Alyssa looks for side-projects in her down time. She assembled about 40 kids menus today. Yesterday she cleaned every single menu we had. If her performance continues to improve, and her youth doesn't overtake her professionalism, I can see becoming a very reliable employee.
Derek's trial by fire went pretty well. He misrang a couple of tsukemono. The table had asked for sunomono. I warned him of potential menu items that sound similar. Go-go vs. ko-ko, tonkatsu vs tonkotsu, Asahi vs. "a saki, (sake)" etc. I mentioned the practice of reading back the short English description for clarification. I understand he had to miss a training shift, so I'd say he did pretty good for having incomplete formal instruction.
Any VIP's in? Old John. I'm a bit concerned- he has shown some signs of narcolepsy a couple of times that I have observed. Basically he nods out at the table for a minute or two. It is almost unnoticeable to anyone other than his server. I mean, he remains upright and doesn't snore, but he just kinda naps before his food arrives.
Ally came in. I don't remember her getting a discount or Johnny asking me to discount her food. She does still work for us right?
My friend Mikey and his girlfriend Ashton.
Take's friend in the party room for son's graduation.
Comps& Void Detail: $15 Kome bucks.
R&M needs:
86'd items/ need more: Wishing well, Toro
Sunday, May 21, 2017
Sunday 5/21/17 all day recap
Written By: Dusten
LY Lunch Sales: 3154
Projected Sales : 3090
TY Lunch Sales: 2565
+/- : Under LY by 17% and short of PS by $589
Lunch Covers: 147
Avg PPA: 17.45
LY Dinner Sales: 5485
Projected Sales : 6075
TY Dinner Sales: 6213
+/- : 13% over LY and over PS by $138
Dinner Covers: 220
Avg PPA: 28.24
Previous Days Labor: 14%
Previous Days Comps: 3%
Controllable Comps: 2.02%
Weather: Overcast, muggy, 70's. Heavy rain at night.
Special events?: UT Graduation Weekend
Who worked: Lunch: Kelly, Ruthy, Sayo, Mandy, Colton SA, Alyssa H, John FR
Flow of Business, Cuts and Ticket Times: Lunch was fairly steady. Not crazy busy, but we had a brief wait for maybe 30 minutes of service. Slow until about 12:20 and then the pop came. No ticket time issues. Food looked good. Things slowed at about 1:50. I cut Ruthy then. I let Kelly go at 2:30 and Sayo at 2:45.
Dinner was interesting. We were on a wait at 6pm with the list growing pretty rapidly. Quote times were around 45 minutes to an hour. Then it started raining pretty good just before 7. We had Brandon and Zane Hunt of Via 313 fame with family in the party room. Invariably the roof started to leak.... onto them.
Brandon used to work with my roommate Shawna and I'd already gone in to say hi. When the leak happened they pretty calmly scooted out of the way as Grace did some cleaning up and set up a receptacle. Can't control the weather, but sent two orders of takoyaki anyways. They were having a b-day party so we took care of dessert as well. That seemed to work out as they sat in there a little while even after paying out.
Unfortunately we had to 86 the party room with a 8pm reservation. That pushed wait times back. No one seemed eager to get back out into the weather either. We had a few parties on the list no-show, so things evened out a bit after a while. Came off the wait at 8:30pm. We were still full so I went 3 on. Had a couple parties walk in after that. John made more drinks. I cut Alyssa at 8:45. Steady influx of customers kept us on a short wait until 9:30. I cut Grace then, and Krystin at 9:45pm.
Specials: 27 nigiri, 1 aji sashimi
3 Staff members that stood out (why/how):
-Bandana for Pauline
-Shirt for Grace
-I neglected to get Kelly and Colton to sign their write-ups for 5/20/17- I didn't see them until lunch was long over and they were gone.
Connor was about an hour and a half late to his shift. Matt came to me at 10:45 to tell me he was a no call no show, and then Connor calls... to say he'd be in in 45 minutes. Wow. So, we wrote him up. Matt gave him a couple of projects. I couldn't find his file, nor do I know how many offenses this is in how much time. UPDATE: Apparently he is done here, per Vince.
Colton. Also wow. He didn't know the proper way to set the tables. He walks around holding his tray with both hands. He drops his rag frequently. He places the tray in the chair to bus, which kills my back and my patience just to watch his stoop over repeatedly to load the tray. He's not very thorough when bussing and resetting. Not checking floors, chairs or soy sauces. I tried to correct some of this, but would see him returning to some of the same mistakes almost immediately. He says he trained mostly with Leigh when I asked. Does she still work here? She wasn't/isn't nearly as inept, but I can't imagine her being a great trainer. John mentioned wanting to move into serving only. I told he needs to help train his replacements and to quit running his mouth at the host stand with Alyssa. John did not heed my advice either.
-Brennan and Elijah are the MVPs tonight. Happy to work and work the hardest. No complaining out of them. Eli even gives you the same , "Thank you," John used to nearly very time you hand him a dish.
-Cindy and Clair won Bingo tonight, but neither claimed their prize. Cindy is owed a gift card and Clair gets $10 Kome bucks.
Any VIP's in?Lunch: Somm Rob, Karen, Josh, Sophia and a friend.
Dinner: Via 313 family, Victor, some regular faces. Dasha White? I now her face and just happened to see her name on the wait list.
A mom who's daughter was turning 21 next week that was understanding when I told her we could allow her to drink and didn't try to sneak any booze to her.
-Really pretty, well dressed older Japanese woman with shorter hair... friend of Take's and The Wizard.
Comps& Void Detail: $30 customer Kome Bucks,
Kome bucks from Krystin for her dinner,
DNL on a bento box? I don't know what Kelly was doing but she said the table wanted two Bentos with Midnight Suns. The kept one of the bentos and ended up eating 2 more midnight suns.
Bday Parfait
Recovery 2x takoyaki for Via 313 Family
Employee day off for Beorn
Bday Taiyaki
Employee Day off for Sophia
Employee Day off for Josh
R&M needs: baseboards in front restroom are looking pretty haggard.
Party Room leak.
86'd items/ need more: Wishing Well- probably for good.Printer for Sushi Bar/Kitchen, Connor Ready
LY Lunch Sales: 3154
Projected Sales : 3090
TY Lunch Sales: 2565
+/- : Under LY by 17% and short of PS by $589
Lunch Covers: 147
Avg PPA: 17.45
LY Dinner Sales: 5485
Projected Sales : 6075
TY Dinner Sales: 6213
+/- : 13% over LY and over PS by $138
Dinner Covers: 220
Avg PPA: 28.24
Previous Days Labor: 14%
Previous Days Comps: 3%
Controllable Comps: 2.02%
Weather: Overcast, muggy, 70's. Heavy rain at night.
Special events?: UT Graduation Weekend
Who worked: Lunch: Kelly, Ruthy, Sayo, Mandy, Colton SA, Alyssa H, John FR
Flow of Business, Cuts and Ticket Times: Lunch was fairly steady. Not crazy busy, but we had a brief wait for maybe 30 minutes of service. Slow until about 12:20 and then the pop came. No ticket time issues. Food looked good. Things slowed at about 1:50. I cut Ruthy then. I let Kelly go at 2:30 and Sayo at 2:45.
Dinner was interesting. We were on a wait at 6pm with the list growing pretty rapidly. Quote times were around 45 minutes to an hour. Then it started raining pretty good just before 7. We had Brandon and Zane Hunt of Via 313 fame with family in the party room. Invariably the roof started to leak.... onto them.
Brandon used to work with my roommate Shawna and I'd already gone in to say hi. When the leak happened they pretty calmly scooted out of the way as Grace did some cleaning up and set up a receptacle. Can't control the weather, but sent two orders of takoyaki anyways. They were having a b-day party so we took care of dessert as well. That seemed to work out as they sat in there a little while even after paying out.
Unfortunately we had to 86 the party room with a 8pm reservation. That pushed wait times back. No one seemed eager to get back out into the weather either. We had a few parties on the list no-show, so things evened out a bit after a while. Came off the wait at 8:30pm. We were still full so I went 3 on. Had a couple parties walk in after that. John made more drinks. I cut Alyssa at 8:45. Steady influx of customers kept us on a short wait until 9:30. I cut Grace then, and Krystin at 9:45pm.
Specials: 27 nigiri, 1 aji sashimi
3 Staff members that stood out (why/how):
-Bandana for Pauline
-Shirt for Grace
-I neglected to get Kelly and Colton to sign their write-ups for 5/20/17- I didn't see them until lunch was long over and they were gone.
Colton. Also wow. He didn't know the proper way to set the tables. He walks around holding his tray with both hands. He drops his rag frequently. He places the tray in the chair to bus, which kills my back and my patience just to watch his stoop over repeatedly to load the tray. He's not very thorough when bussing and resetting. Not checking floors, chairs or soy sauces. I tried to correct some of this, but would see him returning to some of the same mistakes almost immediately. He says he trained mostly with Leigh when I asked. Does she still work here? She wasn't/isn't nearly as inept, but I can't imagine her being a great trainer. John mentioned wanting to move into serving only. I told he needs to help train his replacements and to quit running his mouth at the host stand with Alyssa. John did not heed my advice either.
-Brennan and Elijah are the MVPs tonight. Happy to work and work the hardest. No complaining out of them. Eli even gives you the same , "Thank you," John used to nearly very time you hand him a dish.
-Cindy and Clair won Bingo tonight, but neither claimed their prize. Cindy is owed a gift card and Clair gets $10 Kome bucks.
Any VIP's in?Lunch: Somm Rob, Karen, Josh, Sophia and a friend.
Dinner: Via 313 family, Victor, some regular faces. Dasha White? I now her face and just happened to see her name on the wait list.
A mom who's daughter was turning 21 next week that was understanding when I told her we could allow her to drink and didn't try to sneak any booze to her.
-Really pretty, well dressed older Japanese woman with shorter hair... friend of Take's and The Wizard.
Comps& Void Detail: $30 customer Kome Bucks,
Kome bucks from Krystin for her dinner,
DNL on a bento box? I don't know what Kelly was doing but she said the table wanted two Bentos with Midnight Suns. The kept one of the bentos and ended up eating 2 more midnight suns.
Bday Parfait
Recovery 2x takoyaki for Via 313 Family
Employee day off for Beorn
Bday Taiyaki
Employee Day off for Sophia
Employee Day off for Josh
R&M needs: baseboards in front restroom are looking pretty haggard.
Party Room leak.
86'd items/ need more: Wishing Well- probably for good.Printer for Sushi Bar/Kitchen, Connor Ready
Saturday, May 20, 2017
*Saturday 5.20.17
Written By: Elizabeth
LY Lunch Sales: $3331
Projected Sales : $3477
TY Lunch Sales: $3752
+/- : +13% LY and +$421 PS
Lunch Covers: 176
Avg PPA: $21.32
LY Dinner Sales: $8099
Projected Sales : $8525
TY Dinner Sales: $8969
+/- : +11% LY and +$444 PS
Dinner Covers: 294
Avg PPA: $30.51
**Ladies and Gentleman, we have a new Kome All Day Sales Record:
$12,721 for the day. Beating out our most recent record on April 1st, of $12,671
Previous Days Labor: 18%
Previous Days Comps: 2%
Controllable Comps: 5.82%
Weather: Rainy and stormy at 10 when we all arrived. Cleared up by open.
Special events?: Graduation, Hot Luck Festival
Who worked: Lunch: Krystin, John, Kelly, Johnny CL. ALyssa Host, Colton SA, Hiroe FR
Colton was 20 minutes late, Kelly was 20 minutes late. Derrick called out due to health issues (we need to reschedule his final training shift)
dinner: Lindsey, Clair, Ruthy, Krystin, Dusten CL. Megan and Alyssa Host, Brennan SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch:
Steady start- walk in 6 top right at open along with the 10 top reso. To be expected with the Grads and all. It didn't let up and by noon we were on a wait- didn't come off the wait until around 2pm or so. Several more walk in 6-tops and 5's. We were on a 20-30 minute wait, and a little later got up to 30-40 minutes, but that didn't last too long. It came in waves too- we slowed down around 1 and then it picked up again. Colton was struggling today- he was moving very slow in addition to being 20 minutes late. When he was at A7 I went over to ask him to move faster and have more of a sense of urgency- at which point, on the floor, he said to me "I'm sorry, I've been throwing up and was just throwing up in the bathroom" to which I said to him 1- don't ever say that on the floor, and 2- go home. He apologized again and said he was having anxiety too, and I said don't worry about it but maybe see a doctor about his digestive issues. Honestly, after he left, there seemed to be little to no noticeable difference. I was running around the dining room bussing and setting tables regardless.
Didn't make any cuts until 2:30, when I cut Krystin.
Dinner:
Started strong as usual- on a wait by 5:30- lots of large party walk ins- too many to count. A1/A5 stayed together most of the night as a 6, 7 or 8 top. Had a 7 top we were able to put in the party room around 5:30, with notice that there would be a 7pm reservation. The 7pm reso turned into 12 people with some babies, and left one hell of a mess behind, so that took a little longer to turn around for the 9pm party. But the 9pm sat around 9:05. The entire night moved on rather seamlessly. Had 3 tables get underquoted, but I sent 2 of them edamame and they all left super happy.
Around that same time we sat the party room at 9pm, we sat an 8 top at B3/4. When the guy came in to put his name down, around 7:45, he was 1. dressed in a slight version of a male romper (matching shirt and shorts, just not connected), and 2, already seemed buzzed to me. When the group of them arrived at 9pm for their table, there were about 60% of their group that were visibly drunk, one girl even sluring her words quite a bit. They all started with....yes, sake bombs. Ruthy was firm with them about no "Glass on glass", and they actually abided. But I had to go over several times to quiet them down- Twice for using chopsticks as drumsticks on multiple surfaces, once for placing one hot sake carafe directly on top of another hot sake carafe, and finally, after their check had been dropped and they had been cut off. The Mr.Romper was getting very loud, multiple tables were looking at him, and I went over to ask them to either quiet down or please pay and leave. He asked for their check....which was sitting DIRECTLY IN FRONT OF HIM!. I pointed it out. They paid, and within a few minutes left- of course not without one of the guys (chopstick drummer turned sake stacker) who asked Megan for a "review card" and then told her that next time they would be going to Uchi. So...expect maybe an email. I'll be happy to respond if/when that comes in. Or a Yelp review. Considering their demeanor, I assure you there will be a Yelp review...if he can even remember coming here.
We stayed on a wait until 10:05pm. I cut down to 2 on at 10:30. The 9pm party left at 11:30.
3 Staff members that stood out (why/how):
-Kelly was apologetic and made up for the lateness by extra hard work. Glad to see her really turning it around. She left before I could give her her write up. Also so did Colton because it was in the middle of his shift.
-I gave the staff a big pep talk at pre-shift today. Not for any particular reason but more of a "you're doing great, please keep doing great" sort of thing. It was Kelly, Krystin and John, and they deserved that positive pre-shift instead of the usual "water tables, pre bus". I also talked about my experience yesterday being a PA and what it means to people when you have an attention to detail. Seems the staff took that and ran with it- some great pre-bussing happened today (not sure if that was due to the SA situation of what, but it was consistent and it was all day)
-Ruthy was on top of it tonight with no mistakes, and she handled the drunk party very professionally and calmly.
-Lindsey didn't seem to have too much of a sour attitude tonight. If any. She recognized a table of girls in her section and surprised them by remembering how much they love sake-toro. They were impressed that Lindsey remembered them and said they always have a great time when they are here and love the food and atmosphere (they also told me I handled the drunk crowd very well)
-Krystin was a trooper working a double today. Got a little worn out later in the night, but kept her head up and powered through.
-Megan and Alyssa were a power duo! Megan is super professional and very poised. I like her.
-Melisa picked up John's cocktail shift tonight. She seemed to do fine, but her sales were$548 and her credit card tips were only $73- I asked her if she got any cash tips and she said maybe $10. Concerned about her tip average- don't know if it's her or just the people in tonight.
Any VIP's in?
Lunch:
Old John.
Victor (though I didn't have time to talk to him)
None at dinner-
Comps& Void Detail:
2 Recovery edamame for the underquote
FNF for 2 edamame for the 9pm party- one of the girls works with my mom
FNF 30% off for some hamachi pieces Megan wanted to buy for her friends
Kome Bucks from one of Dusten's sushi bar folks
a few birthday desserts
ANA discount
Kome Bucks for Megan's Fat Samuri dinner- she graduated this morning with her Masters!!!!
R&M needs:
86'd items/ need more:
LY Lunch Sales: $3331
Projected Sales : $3477
TY Lunch Sales: $3752
+/- : +13% LY and +$421 PS
Lunch Covers: 176
Avg PPA: $21.32
LY Dinner Sales: $8099
Projected Sales : $8525
TY Dinner Sales: $8969
+/- : +11% LY and +$444 PS
Dinner Covers: 294
Avg PPA: $30.51
**Ladies and Gentleman, we have a new Kome All Day Sales Record:
$12,721 for the day. Beating out our most recent record on April 1st, of $12,671
Previous Days Labor: 18%
Previous Days Comps: 2%
Controllable Comps: 5.82%
Weather: Rainy and stormy at 10 when we all arrived. Cleared up by open.
Special events?: Graduation, Hot Luck Festival
Who worked: Lunch: Krystin, John, Kelly, Johnny CL. ALyssa Host, Colton SA, Hiroe FR
Colton was 20 minutes late, Kelly was 20 minutes late. Derrick called out due to health issues (we need to reschedule his final training shift)
dinner: Lindsey, Clair, Ruthy, Krystin, Dusten CL. Megan and Alyssa Host, Brennan SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch:
Steady start- walk in 6 top right at open along with the 10 top reso. To be expected with the Grads and all. It didn't let up and by noon we were on a wait- didn't come off the wait until around 2pm or so. Several more walk in 6-tops and 5's. We were on a 20-30 minute wait, and a little later got up to 30-40 minutes, but that didn't last too long. It came in waves too- we slowed down around 1 and then it picked up again. Colton was struggling today- he was moving very slow in addition to being 20 minutes late. When he was at A7 I went over to ask him to move faster and have more of a sense of urgency- at which point, on the floor, he said to me "I'm sorry, I've been throwing up and was just throwing up in the bathroom" to which I said to him 1- don't ever say that on the floor, and 2- go home. He apologized again and said he was having anxiety too, and I said don't worry about it but maybe see a doctor about his digestive issues. Honestly, after he left, there seemed to be little to no noticeable difference. I was running around the dining room bussing and setting tables regardless.
Didn't make any cuts until 2:30, when I cut Krystin.
Dinner:
Started strong as usual- on a wait by 5:30- lots of large party walk ins- too many to count. A1/A5 stayed together most of the night as a 6, 7 or 8 top. Had a 7 top we were able to put in the party room around 5:30, with notice that there would be a 7pm reservation. The 7pm reso turned into 12 people with some babies, and left one hell of a mess behind, so that took a little longer to turn around for the 9pm party. But the 9pm sat around 9:05. The entire night moved on rather seamlessly. Had 3 tables get underquoted, but I sent 2 of them edamame and they all left super happy.
Around that same time we sat the party room at 9pm, we sat an 8 top at B3/4. When the guy came in to put his name down, around 7:45, he was 1. dressed in a slight version of a male romper (matching shirt and shorts, just not connected), and 2, already seemed buzzed to me. When the group of them arrived at 9pm for their table, there were about 60% of their group that were visibly drunk, one girl even sluring her words quite a bit. They all started with....yes, sake bombs. Ruthy was firm with them about no "Glass on glass", and they actually abided. But I had to go over several times to quiet them down- Twice for using chopsticks as drumsticks on multiple surfaces, once for placing one hot sake carafe directly on top of another hot sake carafe, and finally, after their check had been dropped and they had been cut off. The Mr.Romper was getting very loud, multiple tables were looking at him, and I went over to ask them to either quiet down or please pay and leave. He asked for their check....which was sitting DIRECTLY IN FRONT OF HIM!. I pointed it out. They paid, and within a few minutes left- of course not without one of the guys (chopstick drummer turned sake stacker) who asked Megan for a "review card" and then told her that next time they would be going to Uchi. So...expect maybe an email. I'll be happy to respond if/when that comes in. Or a Yelp review. Considering their demeanor, I assure you there will be a Yelp review...if he can even remember coming here.
We stayed on a wait until 10:05pm. I cut down to 2 on at 10:30. The 9pm party left at 11:30.
3 Staff members that stood out (why/how):
-Kelly was apologetic and made up for the lateness by extra hard work. Glad to see her really turning it around. She left before I could give her her write up. Also so did Colton because it was in the middle of his shift.
-I gave the staff a big pep talk at pre-shift today. Not for any particular reason but more of a "you're doing great, please keep doing great" sort of thing. It was Kelly, Krystin and John, and they deserved that positive pre-shift instead of the usual "water tables, pre bus". I also talked about my experience yesterday being a PA and what it means to people when you have an attention to detail. Seems the staff took that and ran with it- some great pre-bussing happened today (not sure if that was due to the SA situation of what, but it was consistent and it was all day)
-Ruthy was on top of it tonight with no mistakes, and she handled the drunk party very professionally and calmly.
-Lindsey didn't seem to have too much of a sour attitude tonight. If any. She recognized a table of girls in her section and surprised them by remembering how much they love sake-toro. They were impressed that Lindsey remembered them and said they always have a great time when they are here and love the food and atmosphere (they also told me I handled the drunk crowd very well)
-Krystin was a trooper working a double today. Got a little worn out later in the night, but kept her head up and powered through.
-Megan and Alyssa were a power duo! Megan is super professional and very poised. I like her.
-Melisa picked up John's cocktail shift tonight. She seemed to do fine, but her sales were$548 and her credit card tips were only $73- I asked her if she got any cash tips and she said maybe $10. Concerned about her tip average- don't know if it's her or just the people in tonight.
Any VIP's in?
Lunch:
Old John.
Victor (though I didn't have time to talk to him)
None at dinner-
Comps& Void Detail:
2 Recovery edamame for the underquote
FNF for 2 edamame for the 9pm party- one of the girls works with my mom
FNF 30% off for some hamachi pieces Megan wanted to buy for her friends
Kome Bucks from one of Dusten's sushi bar folks
a few birthday desserts
ANA discount
Kome Bucks for Megan's Fat Samuri dinner- she graduated this morning with her Masters!!!!
R&M needs:
86'd items/ need more:
Friday PM Recap 5/19/17
Written By: Chelsea
LY Dinner Sales: $7648
Projected Sales : $8352
TY Dinner Sales: $7599
+/- : 1% under LY and $753 under PS
Dinner Covers: 259
Avg PPA: $30.78
Weather: another muggy evening, although not as bad as last night!
Special events?: Finals and graduations and bears, oh my!
Who worked: Kelly, Johnny, Krystin, Ruthy, Dusten CL, Pat Cktl, John FR and Brennan SA, Melisa and then Alyssa training Annie host.
Flow of Business, Cuts and Ticket Times: Started off pretty slow. Didn't fill up until 6:15, finally got to a 30m wait by 7pm. Wait grew to 1 hr by 8 pm, hung there til 8:45 or so and then slowed down to 20-30m by 9:30. Went off the wait just around 9:50, went 3 on and cut Pat, Alyssa, and Annie. Slow trickle of tables after that, went 2 on at 10:20, and closed with 2 on. Ticket times were overall good. Had a couple things go slightly long on time from server errors, but no complaints or comps needed. The night went so smoothly, it was almost eerie.
Specials: Chef's Nigiri Set - 15, Whole Aji - 2
3 Staff members that stood out (why/how):
- Annie is doing better, but she and Melisa have very different personalities, and they had a lil bit of a tiff today. Annie has a strong and bubbly personality, while Melisa is more toned down (as we know). They had some miscommunication regarding the last two guys sitting outside at the end of the wait, and as I was standing there at the stand as well, Annie asked Melisa about the guys, and Melisa said something along the lines of "I already told you, but you weren't listening." and then Annie later called Melisa out for being rude when I was not at the stand, and later Melisa corrected Annie on something and apparently snapped to her, "Yeah, it's xyz, but you should know that by now." I talked to both separately afterward, trying to figure out the cause of the tension, because it was pretty tense after that. Annie felt disrespected by Melisa's tone, and Melisa thought Annie was trying to walk over her, or that there was a sort of power struggle. I did also have to ask Melisa to be sure to walk WITH customers to tables, as I saw her walking way ahead of customers, drop the menus on the table when they hadn't even gotten there yet, then walk away. I asked both to be sure to move on if there is a small disagreement, and hoped that they could find a way to communicate with each other. Both seemed positive after our chats, but if they are scheduled together, it would probably be good to keep an eye on them.
- Everyone else was all hands on deck all night again. All the servers were very helpful and there was a lot of teamwork and positivity. Kelly was super helpful as usual, and Dusten was making rounds and picking up dishes at tables that weren't even his, Patrick was all over the place as he usually is, sugoi (Japanese for great!)!
Any VIP's in? I saw a handful of familiar faces, but no one notable enough that I recognized.
Comps& Void Detail: Very minimal tonight. Mostly voided misrings, a sashimi that was misrung and not made, a Kirin that was hit twice instead of once, btl Wishing Well (was 86'd), Kome bucks from Krystin (I forgot to get the card from her, but it was a $5), Training meals.
R&M needs: Curious when the speakers will be fixed, just having the one in the corner working is still not great (as I'm sure we all know) :)
86'd items/ need more: Toro nigiris, large bottle Wishing Well, Whole Aji
LY Dinner Sales: $7648
Projected Sales : $8352
TY Dinner Sales: $7599
+/- : 1% under LY and $753 under PS
Dinner Covers: 259
Avg PPA: $30.78
Weather: another muggy evening, although not as bad as last night!
Special events?: Finals and graduations and bears, oh my!
Who worked: Kelly, Johnny, Krystin, Ruthy, Dusten CL, Pat Cktl, John FR and Brennan SA, Melisa and then Alyssa training Annie host.
Flow of Business, Cuts and Ticket Times: Started off pretty slow. Didn't fill up until 6:15, finally got to a 30m wait by 7pm. Wait grew to 1 hr by 8 pm, hung there til 8:45 or so and then slowed down to 20-30m by 9:30. Went off the wait just around 9:50, went 3 on and cut Pat, Alyssa, and Annie. Slow trickle of tables after that, went 2 on at 10:20, and closed with 2 on. Ticket times were overall good. Had a couple things go slightly long on time from server errors, but no complaints or comps needed. The night went so smoothly, it was almost eerie.
Specials: Chef's Nigiri Set - 15, Whole Aji - 2
3 Staff members that stood out (why/how):
- Annie is doing better, but she and Melisa have very different personalities, and they had a lil bit of a tiff today. Annie has a strong and bubbly personality, while Melisa is more toned down (as we know). They had some miscommunication regarding the last two guys sitting outside at the end of the wait, and as I was standing there at the stand as well, Annie asked Melisa about the guys, and Melisa said something along the lines of "I already told you, but you weren't listening." and then Annie later called Melisa out for being rude when I was not at the stand, and later Melisa corrected Annie on something and apparently snapped to her, "Yeah, it's xyz, but you should know that by now." I talked to both separately afterward, trying to figure out the cause of the tension, because it was pretty tense after that. Annie felt disrespected by Melisa's tone, and Melisa thought Annie was trying to walk over her, or that there was a sort of power struggle. I did also have to ask Melisa to be sure to walk WITH customers to tables, as I saw her walking way ahead of customers, drop the menus on the table when they hadn't even gotten there yet, then walk away. I asked both to be sure to move on if there is a small disagreement, and hoped that they could find a way to communicate with each other. Both seemed positive after our chats, but if they are scheduled together, it would probably be good to keep an eye on them.
- Everyone else was all hands on deck all night again. All the servers were very helpful and there was a lot of teamwork and positivity. Kelly was super helpful as usual, and Dusten was making rounds and picking up dishes at tables that weren't even his, Patrick was all over the place as he usually is, sugoi (Japanese for great!)!
Any VIP's in? I saw a handful of familiar faces, but no one notable enough that I recognized.
Comps& Void Detail: Very minimal tonight. Mostly voided misrings, a sashimi that was misrung and not made, a Kirin that was hit twice instead of once, btl Wishing Well (was 86'd), Kome bucks from Krystin (I forgot to get the card from her, but it was a $5), Training meals.
R&M needs: Curious when the speakers will be fixed, just having the one in the corner working is still not great (as I'm sure we all know) :)
86'd items/ need more: Toro nigiris, large bottle Wishing Well, Whole Aji
Friday, May 19, 2017
Friday AM Recap 5/19/17
Written By: Leary
LY Lunch Sales: 2754
Projected Sales : 3097 (-189)
TY Lunch Sales: 2908
+/- : +154, 6%
Lunch Covers: 163
Avg PPA: 17.84
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 2.59%
Weather: Warm, sunny, and humid
Special events?:
Who worked: Lindsey, Cindy, Sayo, Clair Cl,
Flow of Business, Cuts and Ticket Times:
It was a busy Friday as expected. We had only 2 open tables at 1140, and the The Lockhart High School Japanese Cultural Class walked in with a party of 18. No call ahead or warning so Patrick and I were very surprised. They were willing to break up to separate tables, but it put us at a 30-40 minute wait. We got them down pretty quickly, and were back on track. Held at a 35-40 minute wait for most of the shift, and had a lot of tables come and go because of the wait. Had a 6-top in the party room, one in the dining room, and several 5-tops. Everyone that stuck around was nice and patient. Started to thin out by 145, and got the last table on the wait sat 2 min before close. Considering the number of large parties ticket times were great. Kitchen was a man down and killed it. They had a hard push at the end and powered through with grace. Servers were on point as well. Pat & Colton needed a lot of support, but I came to work with my running shoes on and had them covered. Really great shift, and everyone did a solid job.
Specials:
3 Staff members that stood out (why/how):
-Matt & Ben were awesome today! I don't think we would have made it through the pop so well with anyone else.
-Lindsey did a great job in the back Bs and help out a lot during don time.
-Colton still isn't feeling well, but powered through the shift.
Any VIP's in?
-Rob
-The Lockhart High School Japanese Cultural Class
Comps& Void Detail:
-1/2 off Recovery for Amazu Chick. I asked a 1-top at the sushi bar if he'd be willing to move for half off his bill. He was more happy to do so. Able to seat the last party on the wait at 1:58.
-DNL for a Tonkotsu Ramen for a very unfriendly lady at S9. I took care of it and brought her the Veg Temp wanted instead. She thanked me, but extremely cold demeanor
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2754
Projected Sales : 3097 (-189)
TY Lunch Sales: 2908
+/- : +154, 6%
Lunch Covers: 163
Avg PPA: 17.84
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 2.59%
Weather: Warm, sunny, and humid
Special events?:
Who worked: Lindsey, Cindy, Sayo, Clair Cl,
Flow of Business, Cuts and Ticket Times:
It was a busy Friday as expected. We had only 2 open tables at 1140, and the The Lockhart High School Japanese Cultural Class walked in with a party of 18. No call ahead or warning so Patrick and I were very surprised. They were willing to break up to separate tables, but it put us at a 30-40 minute wait. We got them down pretty quickly, and were back on track. Held at a 35-40 minute wait for most of the shift, and had a lot of tables come and go because of the wait. Had a 6-top in the party room, one in the dining room, and several 5-tops. Everyone that stuck around was nice and patient. Started to thin out by 145, and got the last table on the wait sat 2 min before close. Considering the number of large parties ticket times were great. Kitchen was a man down and killed it. They had a hard push at the end and powered through with grace. Servers were on point as well. Pat & Colton needed a lot of support, but I came to work with my running shoes on and had them covered. Really great shift, and everyone did a solid job.
Specials:
3 Staff members that stood out (why/how):
-Matt & Ben were awesome today! I don't think we would have made it through the pop so well with anyone else.
-Lindsey did a great job in the back Bs and help out a lot during don time.
-Colton still isn't feeling well, but powered through the shift.
Any VIP's in?
-Rob
-The Lockhart High School Japanese Cultural Class
Comps& Void Detail:
-1/2 off Recovery for Amazu Chick. I asked a 1-top at the sushi bar if he'd be willing to move for half off his bill. He was more happy to do so. Able to seat the last party on the wait at 1:58.
-DNL for a Tonkotsu Ramen for a very unfriendly lady at S9. I took care of it and brought her the Veg Temp wanted instead. She thanked me, but extremely cold demeanor
R&M needs:
86'd items/ need more:
Thursday, May 18, 2017
Thursday PM Recap 5/18/17
Written By: Chelsea
LY Dinner Sales: $5889
Projected Sales : $6960
TY Dinner Sales: $6617
+/- : 12% over LY and $343 under PS
Dinner Covers: 215
Avg PPA: $30.78
Weather: muggy and warm, yuck!
Special events?: um, it's Thursday?
Who worked: Kelly, Sayo, Lindsey, Cindy, Dusten CL, Melisa Cktl, John FR and no SA, Alyssa and then Patrick training Annie Host.
Flow of Business, Cuts and Ticket Times: Steady start, full by 6, got to a short wait that ended up growing to 45m - 1hr by 7:30. Wound down to 25-30m by 9-9:15, went off the wait by 9:30-35. Went 3 on at 9:25, cut Melisa and Alyssa at 9:30, went 2 on at 9:40, and closed with 2 on. Ticket times were overall good.
Specials: Whole Aji - 3, Hama Toro Carpaccio - 1
3 Staff members that stood out (why/how):
- A lot of teamwork all around, as usual. However, we had two big standouts:
- Patrick and Kelly were helping superstars again while we were down an SA. Both were all over bussing and refilling waters, Patrick was taking out the trash, doing what they could to help out.
- Annie is doing well. She was on the board most of the night, and she said she was much more comfortable with it.
- Melisa didn't have a cocktail button, so she clocked in as training and put her sales under the Host login.
Any VIP's in? Andrew, Daruma folks, Susan and Jason, Cindy's sister, former employee Taylor, my friend Alex.
Comps& Void Detail: Emp day off for Andrew, Emp day off for Daruma, FNF for Cindy's sister, FNF for Taylor, Void Soft Serve (froze up and 86'd), Birthday Dessert x 2, Server Error Mango Avocado (dropped to wrong table), sake sashimi void for a mark that was left on a sushi card.
R&M needs:
86'd items/ need more: soft serve froze up, Dusten found some wacky black goo in the little pan that is entered on the left side while he was cleaning it at close. Iwashi,
LY Dinner Sales: $5889
Projected Sales : $6960
TY Dinner Sales: $6617
+/- : 12% over LY and $343 under PS
Dinner Covers: 215
Avg PPA: $30.78
Weather: muggy and warm, yuck!
Special events?: um, it's Thursday?
Who worked: Kelly, Sayo, Lindsey, Cindy, Dusten CL, Melisa Cktl, John FR and no SA, Alyssa and then Patrick training Annie Host.
Flow of Business, Cuts and Ticket Times: Steady start, full by 6, got to a short wait that ended up growing to 45m - 1hr by 7:30. Wound down to 25-30m by 9-9:15, went off the wait by 9:30-35. Went 3 on at 9:25, cut Melisa and Alyssa at 9:30, went 2 on at 9:40, and closed with 2 on. Ticket times were overall good.
Specials: Whole Aji - 3, Hama Toro Carpaccio - 1
3 Staff members that stood out (why/how):
- A lot of teamwork all around, as usual. However, we had two big standouts:
- Patrick and Kelly were helping superstars again while we were down an SA. Both were all over bussing and refilling waters, Patrick was taking out the trash, doing what they could to help out.
- Annie is doing well. She was on the board most of the night, and she said she was much more comfortable with it.
- Melisa didn't have a cocktail button, so she clocked in as training and put her sales under the Host login.
Any VIP's in? Andrew, Daruma folks, Susan and Jason, Cindy's sister, former employee Taylor, my friend Alex.
Comps& Void Detail: Emp day off for Andrew, Emp day off for Daruma, FNF for Cindy's sister, FNF for Taylor, Void Soft Serve (froze up and 86'd), Birthday Dessert x 2, Server Error Mango Avocado (dropped to wrong table), sake sashimi void for a mark that was left on a sushi card.
R&M needs:
86'd items/ need more: soft serve froze up, Dusten found some wacky black goo in the little pan that is entered on the left side while he was cleaning it at close. Iwashi,
Thursday AM 5.18.17
Written By: Elizabeth
LY Lunch Sales: $1966
Projected Sales : $2160
TY Lunch Sales: $2754
+/- : +40% ly AND +$594 PS
Lunch Covers: 154
Avg PPA: $17.88
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps: 4.09%
Weather: Muggy, Humid, Cloudy. Miserable. High 80s.
Special events?: Graduation Weekend is upon us
Who worked: John, Renee, Kelly TR> Derrick. Megan Host, Patty FR
Brennan called out today saying he was still sick., He said he has a doctors note. I asked for him to try to get the rest of his shifts covered if he thinks he can't make it- it's graduation weekend and we're going to busy.
Flow of Business, Cuts and Ticket Times:
And it sure felt like graduation weekend already. Got hit hard at 11:30 and it didn't stop until about 1:30 when it thinned out. Stayed on a 15-20 minute wait throughout the shift. without an SA it was pretty brutal, but everyone was on their toes and moving the entire time. I saw everyone helping everyone- Megan was helping to wipe and set tables when she could, Patrick was bringing back plates after dropping them at dish on his way back, Derrick was helping in his training time. It was a solid, teamwork day.
No cuts were made- everyone stayed and helped out to the end. No issues either.
3 Staff members that stood out (why/how):
Mentioned above-everyone was super star status today!
Any VIP's in?
Jack Waite, previously of Aqua Dolce
Friends of Andrew
Twin Liquor Manager lady
Comps& Void Detail:
FNF for those mentioned above
Voided a Salmon Salad Johnny got fast fingers on- wasn't made
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1966
Projected Sales : $2160
TY Lunch Sales: $2754
+/- : +40% ly AND +$594 PS
Lunch Covers: 154
Avg PPA: $17.88
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps: 4.09%
Weather: Muggy, Humid, Cloudy. Miserable. High 80s.
Special events?: Graduation Weekend is upon us
Who worked: John, Renee, Kelly TR> Derrick. Megan Host, Patty FR
Brennan called out today saying he was still sick., He said he has a doctors note. I asked for him to try to get the rest of his shifts covered if he thinks he can't make it- it's graduation weekend and we're going to busy.
Flow of Business, Cuts and Ticket Times:
And it sure felt like graduation weekend already. Got hit hard at 11:30 and it didn't stop until about 1:30 when it thinned out. Stayed on a 15-20 minute wait throughout the shift. without an SA it was pretty brutal, but everyone was on their toes and moving the entire time. I saw everyone helping everyone- Megan was helping to wipe and set tables when she could, Patrick was bringing back plates after dropping them at dish on his way back, Derrick was helping in his training time. It was a solid, teamwork day.
No cuts were made- everyone stayed and helped out to the end. No issues either.
3 Staff members that stood out (why/how):
Mentioned above-everyone was super star status today!
Any VIP's in?
Jack Waite, previously of Aqua Dolce
Friends of Andrew
Twin Liquor Manager lady
Comps& Void Detail:
FNF for those mentioned above
Voided a Salmon Salad Johnny got fast fingers on- wasn't made
R&M needs:
86'd items/ need more:
Wednesday Recap 5/17/17
Written By: Leary
LY Lunch Sales: 2043
Projected Sales : 2295 (-633)
TY Lunch Sales: 1662
+/- : -381, -19%
Lunch Covers: 93
Avg PPA: 17.87
LY Dinner Sales: 6301
Projected Sales : 7047 (-1894)
TY Dinner Sales: 5153
+/- : -1148, -18%
Dinner Covers: 172
Avg PPA: 29.96
Previous Days Labor: 20%
Previous Days Comps: 6%
Controllable Comps: 1.09%
Weather: Rainy this morning, sunny and humid by the afternoon, warm evening
Special events?:
Who worked:
Lunch: Renee, Patrick, Mandy, Johnny Cl, Melisa H, Hiroe FR, John SA
Dinner: Lindsey, Sayo, Ruthy, Krystin, Sophia Cl, Megan & Pat H, John FR, Melisa SA
Flow of Business, Cuts and Ticket Times:
Lunches have been weird this week. They were so busy this week last year. I figured the week between graduation weekends would be busier. Monday was dead, yesterday was decent, and today was pretty slow. We had a steady flow of tables between 12-1, but never went on a wait and business died out by 115. 2 on at 120, and cut the SA at 130.
Took awhile for us to fill up tonight. We eventually hit a 20-30 minute wait around 7. Another late pop tonight. Peak business between 815-915. 45-50 min at it's peak. Off the wait by 925. Cut Pat and 2 on at 930. Ticket times were fantastic all around.
Had one unfortunate incident when a table found a sliver of metal in their rolls. It looked like steel wool. Drew did a good job of tracking down the source. Apparently it came off the sharpening steel. David sharpened his knife and then cut the roll with it. I comped the rolls and brought out a remake quickly and explained to the table what happened. They were extremely understanding. Drew made sure David thoroughly cleaned his knife and station to avoid any more mishaps.
Specials:
Whole Aji- 0 (I had a contest for it, but no takers)
3 Staff members that stood out (why/how):
-Brennan called out for his double. He called at 9am (glad I came in early) and was in urgent care. I appreciate the 2 hour heads up and doctor's note. Definitely seems to be a bug going around. He is scheduled a double tomorrow so hopefully he's feeling better.
-Melisa helped us out and picked up the SA shift tonight, and did an awesome job.
-Derek seemed to do well tonight, but section 4 was pretty busy tonight and at one point Krystin had to take over to get things caught up. Only his second train, and he has a light server schedule next week to help ease him into the position.
-I think Kazu might have pink eye. I asked him to go to the doctor and get it checked out tomorrow morning since it's highly contagious. Hopefully he's ok to work tomorrow night.
Any VIP's in?
-Rob
-Gary & Lee
-Vince and the kids
-Kirk from Mueller
Comps& Void Detail:
-Training Comp for Krystin & Derek
-FNF for Kirk
-Emp Kome Bucks for Melisa for picking up the SA shift
-Kome Bucks for Sophia's friend from Stubb's celebrating his 21st bday
-3 Bday Desserts
-Emp Day Off for Vince
-$3.75 in Kome Bucks for a table that claimed they only had 3 pieces of pork in their buta kimchi. I don't think that was the case, but I didn't want to argue with them. They said it was good, but just not as much pork as usual.
-Sushi Bar Error for a table that found a small piece of metal in their rolls.
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2043
Projected Sales : 2295 (-633)
TY Lunch Sales: 1662
+/- : -381, -19%
Lunch Covers: 93
Avg PPA: 17.87
LY Dinner Sales: 6301
Projected Sales : 7047 (-1894)
TY Dinner Sales: 5153
+/- : -1148, -18%
Dinner Covers: 172
Avg PPA: 29.96
Previous Days Labor: 20%
Previous Days Comps: 6%
Controllable Comps: 1.09%
Weather: Rainy this morning, sunny and humid by the afternoon, warm evening
Special events?:
Who worked:
Lunch: Renee, Patrick, Mandy, Johnny Cl, Melisa H, Hiroe FR, John SA
Dinner: Lindsey, Sayo, Ruthy, Krystin, Sophia Cl, Megan & Pat H, John FR, Melisa SA
Flow of Business, Cuts and Ticket Times:
Lunches have been weird this week. They were so busy this week last year. I figured the week between graduation weekends would be busier. Monday was dead, yesterday was decent, and today was pretty slow. We had a steady flow of tables between 12-1, but never went on a wait and business died out by 115. 2 on at 120, and cut the SA at 130.
Took awhile for us to fill up tonight. We eventually hit a 20-30 minute wait around 7. Another late pop tonight. Peak business between 815-915. 45-50 min at it's peak. Off the wait by 925. Cut Pat and 2 on at 930. Ticket times were fantastic all around.
Had one unfortunate incident when a table found a sliver of metal in their rolls. It looked like steel wool. Drew did a good job of tracking down the source. Apparently it came off the sharpening steel. David sharpened his knife and then cut the roll with it. I comped the rolls and brought out a remake quickly and explained to the table what happened. They were extremely understanding. Drew made sure David thoroughly cleaned his knife and station to avoid any more mishaps.
Specials:
Whole Aji- 0 (I had a contest for it, but no takers)
3 Staff members that stood out (why/how):
-Brennan called out for his double. He called at 9am (glad I came in early) and was in urgent care. I appreciate the 2 hour heads up and doctor's note. Definitely seems to be a bug going around. He is scheduled a double tomorrow so hopefully he's feeling better.
-Melisa helped us out and picked up the SA shift tonight, and did an awesome job.
-Derek seemed to do well tonight, but section 4 was pretty busy tonight and at one point Krystin had to take over to get things caught up. Only his second train, and he has a light server schedule next week to help ease him into the position.
-I think Kazu might have pink eye. I asked him to go to the doctor and get it checked out tomorrow morning since it's highly contagious. Hopefully he's ok to work tomorrow night.
Any VIP's in?
-Rob
-Gary & Lee
-Vince and the kids
-Kirk from Mueller
Comps& Void Detail:
-Training Comp for Krystin & Derek
-FNF for Kirk
-Emp Kome Bucks for Melisa for picking up the SA shift
-Kome Bucks for Sophia's friend from Stubb's celebrating his 21st bday
-3 Bday Desserts
-Emp Day Off for Vince
-$3.75 in Kome Bucks for a table that claimed they only had 3 pieces of pork in their buta kimchi. I don't think that was the case, but I didn't want to argue with them. They said it was good, but just not as much pork as usual.
-Sushi Bar Error for a table that found a small piece of metal in their rolls.
R&M needs:
86'd items/ need more:
Tuesday, May 16, 2017
Tuesday PM Recap 5/16/17
Written By: Chelsea
LY Dinner Sales: $5591
Projected Sales : $6345
TY Dinner Sales: $5777
+/- : 3% over LY and -$568 under PS
Dinner Covers: 211
Avg PPA: $27.38
Weather: a regular cool evening.
Special events?: Another weird day, is Mercury in retrograde? Hiroe's birthday.
Who worked: Lindsey, Mandy, Cindy, Kelly, Clair CL, Hiroe FR, no SA (Leary, the FR tipout seemed high, can you double check my checkouts entry?). Megan Host and also Patrick training Annie host.
Flow of Business, Cuts and Ticket Times: Started off slow and steady, filled up by 6:45-7pm. Had a walk in 6 top around this time and a handful of campers, so wait times grew to 45m - 1hr by 7:30. Went down to 30-40m by 8:15, had several walk-in 5 tops, came off the wait by 9:15. Went 3 on at 9:30, cut Pat and Annie at 9:35, and then went 1 on at 9:50. Ticket times were good.
Specials: Whole Aji - 2, Big Eye Hand Roll - 19
3 Staff members that stood out (why/how):
- Everyone was helping out to cover the missing SA. A lot of good hustle all around.
- Annie is great at the host stand. She is very friendly, speaks clearly, has a great Irrashaimase, is very proactive, I'm a fan.
- Clair had a tough day. She had couple misrings, then had a table that ordered a bottle of Usu-Nigori based on her recommendation, but then they didn't like it and wanted to "swap it out" for a bottle of Dreamy Clouds, which apparently they usually get. Initially, I told Clair too bad, but the lady made kind of a stink about it, grabbing Lindsey's arm to try and ask her about it before I could come by, so I put it as a Guest Changed Mind and took the Usu away. Clair then brought them the bottle of Dreamy Clouds, and they were happy. After they left, Clair realized she forgot to ring them up for the bottle of Clouds. I bought the bottle of Dreamy Clouds for her at cost so she didn't have to eat the cost of the whole bottle. Then she later left the green tea ice cream out just before we closed, and luckily Lee noticed it was still out and put it away.
- Cindy and Mandy won Leary's Aji contest and each got $10 Kome Bucks.
Any VIP's in? Rachel and Carlos, Nathan, old couple that orders smoking sashimi, some of Spencer's roommates/friends.
Comps& Void Detail: Training Meals, Promo Bucks, Birthday Camembert, California roll server misring, Guest Changed Mind Usu Nigori, I bought Rachel and Carlos a hokki kobachi (they just got in a car accident!), I bought Hiroe an Asahi for her birthday (asked her what sake she wanted but she just wanted Asahi!), two glasses of Tempranillo were a Spill. Cindy used her Kome bucks from the contest.
R&M needs:
86'd items/ need more: we are on the last keg of Asahi back there. Running low on Kome pens. Toro, Sapporo, Whole Aji!
LY Dinner Sales: $5591
Projected Sales : $6345
TY Dinner Sales: $5777
+/- : 3% over LY and -$568 under PS
Dinner Covers: 211
Avg PPA: $27.38
Weather: a regular cool evening.
Special events?: Another weird day, is Mercury in retrograde? Hiroe's birthday.
Who worked: Lindsey, Mandy, Cindy, Kelly, Clair CL, Hiroe FR, no SA (Leary, the FR tipout seemed high, can you double check my checkouts entry?). Megan Host and also Patrick training Annie host.
Flow of Business, Cuts and Ticket Times: Started off slow and steady, filled up by 6:45-7pm. Had a walk in 6 top around this time and a handful of campers, so wait times grew to 45m - 1hr by 7:30. Went down to 30-40m by 8:15, had several walk-in 5 tops, came off the wait by 9:15. Went 3 on at 9:30, cut Pat and Annie at 9:35, and then went 1 on at 9:50. Ticket times were good.
Specials: Whole Aji - 2, Big Eye Hand Roll - 19
3 Staff members that stood out (why/how):
- Everyone was helping out to cover the missing SA. A lot of good hustle all around.
- Annie is great at the host stand. She is very friendly, speaks clearly, has a great Irrashaimase, is very proactive, I'm a fan.
- Clair had a tough day. She had couple misrings, then had a table that ordered a bottle of Usu-Nigori based on her recommendation, but then they didn't like it and wanted to "swap it out" for a bottle of Dreamy Clouds, which apparently they usually get. Initially, I told Clair too bad, but the lady made kind of a stink about it, grabbing Lindsey's arm to try and ask her about it before I could come by, so I put it as a Guest Changed Mind and took the Usu away. Clair then brought them the bottle of Dreamy Clouds, and they were happy. After they left, Clair realized she forgot to ring them up for the bottle of Clouds. I bought the bottle of Dreamy Clouds for her at cost so she didn't have to eat the cost of the whole bottle. Then she later left the green tea ice cream out just before we closed, and luckily Lee noticed it was still out and put it away.
- Cindy and Mandy won Leary's Aji contest and each got $10 Kome Bucks.
Any VIP's in? Rachel and Carlos, Nathan, old couple that orders smoking sashimi, some of Spencer's roommates/friends.
Comps& Void Detail: Training Meals, Promo Bucks, Birthday Camembert, California roll server misring, Guest Changed Mind Usu Nigori, I bought Rachel and Carlos a hokki kobachi (they just got in a car accident!), I bought Hiroe an Asahi for her birthday (asked her what sake she wanted but she just wanted Asahi!), two glasses of Tempranillo were a Spill. Cindy used her Kome bucks from the contest.
R&M needs:
86'd items/ need more: we are on the last keg of Asahi back there. Running low on Kome pens. Toro, Sapporo, Whole Aji!
Tuesday AM Recap 5/16/17
Written By: Leary
LY Lunch Sales: 2479
Projected Sales : 2520 (-602)
TY Lunch Sales: 1918
+/- : -561, -23%
Lunch Covers: 115
Avg PPA: 16.68
Previous Days Labor: 23%
Previous Days Comps: 8%
Controllable Comps: 0%
Weather: Cloudy
Special events?:
Who worked:
Lindsey, John, Sayo, Johnny Cl, Melisa H, Hiroe FR, Colton SA,
Flow of Business, Cuts and Ticket Times:
Complete opposite of yesterday. We filled up pretty quickly, and were on a 20 minute wait by noon. Held at 15-20 minutes until 1pm. Started slowing down a bit after 1, and things calmed down by 125 so I went 2 on. Ticket times were pretty solid. Didn't see anything go over 25 minutes.
Had one guest issue. Unfortunately/fortunately Kayo was the guest. She ordered a Ten Zaru, and her tsuyu sauce was off. Turns out that Macho consolidated ponzu & tsuyu with out checking labels. Fortunately we hadn't served any others at lunch. Vince will be writing up Macho for the careless close. Apparently not the first time.
Specials:
3 Staff members that stood out (why/how):
-Something in the air. Derek wasn't feeling good this morning during his train. Eventually I just told him to go home, and we would reschedule the train. Colton also wasn't feeling good. He got nauseous a couple of times during the shift, but powered through. I told him to try and get his shift covered for tonight and go home.
-Gave Lindsey her eval today. She took it pretty well, but was surprised when I discussed her general negative comments. Her big focus is attitude and pre-bussing, so please, once again, any feedback on her performance in the coming weeks is appreciated.
Any VIP's in?
-Rob
-Kayo & Mom
Comps& Void Detail:
-1 Bday Comp
-FNF for Jason from Glazer's
-Owner Comp for Kayo
R&M needs:
86'd items/ need more:
Busted out some more Asahi glasses for tonight.
LY Lunch Sales: 2479
Projected Sales : 2520 (-602)
TY Lunch Sales: 1918
+/- : -561, -23%
Lunch Covers: 115
Avg PPA: 16.68
Previous Days Labor: 23%
Previous Days Comps: 8%
Controllable Comps: 0%
Weather: Cloudy
Special events?:
Who worked:
Lindsey, John, Sayo, Johnny Cl, Melisa H, Hiroe FR, Colton SA,
Flow of Business, Cuts and Ticket Times:
Complete opposite of yesterday. We filled up pretty quickly, and were on a 20 minute wait by noon. Held at 15-20 minutes until 1pm. Started slowing down a bit after 1, and things calmed down by 125 so I went 2 on. Ticket times were pretty solid. Didn't see anything go over 25 minutes.
Had one guest issue. Unfortunately/fortunately Kayo was the guest. She ordered a Ten Zaru, and her tsuyu sauce was off. Turns out that Macho consolidated ponzu & tsuyu with out checking labels. Fortunately we hadn't served any others at lunch. Vince will be writing up Macho for the careless close. Apparently not the first time.
Specials:
3 Staff members that stood out (why/how):
-Something in the air. Derek wasn't feeling good this morning during his train. Eventually I just told him to go home, and we would reschedule the train. Colton also wasn't feeling good. He got nauseous a couple of times during the shift, but powered through. I told him to try and get his shift covered for tonight and go home.
-Gave Lindsey her eval today. She took it pretty well, but was surprised when I discussed her general negative comments. Her big focus is attitude and pre-bussing, so please, once again, any feedback on her performance in the coming weeks is appreciated.
Any VIP's in?
-Rob
-Kayo & Mom
Comps& Void Detail:
-1 Bday Comp
-FNF for Jason from Glazer's
-Owner Comp for Kayo
R&M needs:
86'd items/ need more:
Busted out some more Asahi glasses for tonight.
Monday, May 15, 2017
Monday Recap 5/15/17
Written By: Leary
LY Lunch Sales: 2186
Projected Sales : 2430 (-928)
TY Lunch Sales: 1502
+/- : -684, -31%
Lunch Covers: 87
Avg PPA: 17.26
LY Dinner Sales: 6249
Projected Sales : 6525 (-959)
TY Dinner Sales: 5566
+/- : -683, -11%
Dinner Covers: 204
Avg PPA: 27.28
Previous Days Labor: 23%
Previous Days Comps: 4%
Controllable Comps: 1.5%
Weather: Warm and Sunny, Nice evening
Special events?: Week between graduation weekends
Who worked:
Lunch: Renee, Ruthy, Grace, Jonnhy Cl, Melisa H, Hiroe FR, Colton SA
Dinner: Ruthy, Renee, Mandy, Krystin Tr Derek, Clair CL, Pat tr Annie & Alyssa H, Hiroe FR, Colton SA
Flow of Business, Cuts and Ticket Times:
Lunch was pretty chill. Never filled up, and a very calm flow of tables. I went 3 on at 1. Should have just gone 2 on, but I thought we might get a later pop. It never came so I went 2 on at 120. Wasn't as humid today. Maybe everyone was lunching on patios. Ticket times were good, and no customer issues.
Dinner had a pretty decent happy hour. We had a small line at the door when we opened. Full and on a small wait by 6, but then business fizzled out a bit by 7. We picked back up shortly after and hit a 25-30 minute wait by 745. Held there for about 40 minutes. Started thinning out by 845, and off the wait by 9. Cut Host 1 at 9, and 2 on at 925.
Lot's of campers tonight. Seemed like families catching up before or after graduation weekend. Thankfully only had a couple of tables go a little over their quote time, but I was a little concerned for a minute when 4 tables refused to budge.
Specials:
Nigiri Set- 15
Whole Aji- 0
3 Staff members that stood out (why/how):
-Annie did well for her first train. Very friendly and engaging with customers. She was the one who found out about the couple's anniversary, and let me know.
-Krystin said Derek did well for his first server train. He seems to have a solid grasp on the position. Just needs to get the menu down.
-Mandy came to work with paint all over her hands. I asked her if she had tried to clean it with paint thinner before work and she said she did, but it was not coming off. I asked to wear gloves or scrub it clean next time.
-Lee was over 20 minutes late to work today. He called Andrew and said he was stuck in traffic. I appreciate the call, but still had to write him up. He was understanding, and apologetic.
Any VIP's in?
Cole from Cheer-ups
Cindy's brother and sister
Shannon & friend
Comps& Void Detail:
-Bday comp for a couple of drinks for 2 ladies that were celebrating their 4 year anniversary. I told Ruthy to tell them drinks were on us,a and Happy Anniversary. They apparently were so moved they started crying.
-Kome Bucks
-FNF for a couple pieces for Shannon
-FNF for Cindy's Siblings
-SIN for Cheer-ups, the Grand, Emer & Rye, and Magnolia
-Training meal for Krystin & Derek, and Patrick & Annie
R&M needs:
86'd items/ need more:
-Received the new soy containers today. I swapped out all the broken ones I could find, and put the rest in the trailer.
-Running low on champagne flutes & rocks glasses. Ill buy more by the weekend.
LY Lunch Sales: 2186
Projected Sales : 2430 (-928)
TY Lunch Sales: 1502
+/- : -684, -31%
Lunch Covers: 87
Avg PPA: 17.26
LY Dinner Sales: 6249
Projected Sales : 6525 (-959)
TY Dinner Sales: 5566
+/- : -683, -11%
Dinner Covers: 204
Avg PPA: 27.28
Previous Days Labor: 23%
Previous Days Comps: 4%
Controllable Comps: 1.5%
Weather: Warm and Sunny, Nice evening
Special events?: Week between graduation weekends
Who worked:
Lunch: Renee, Ruthy, Grace, Jonnhy Cl, Melisa H, Hiroe FR, Colton SA
Dinner: Ruthy, Renee, Mandy, Krystin Tr Derek, Clair CL, Pat tr Annie & Alyssa H, Hiroe FR, Colton SA
Flow of Business, Cuts and Ticket Times:
Lunch was pretty chill. Never filled up, and a very calm flow of tables. I went 3 on at 1. Should have just gone 2 on, but I thought we might get a later pop. It never came so I went 2 on at 120. Wasn't as humid today. Maybe everyone was lunching on patios. Ticket times were good, and no customer issues.
Dinner had a pretty decent happy hour. We had a small line at the door when we opened. Full and on a small wait by 6, but then business fizzled out a bit by 7. We picked back up shortly after and hit a 25-30 minute wait by 745. Held there for about 40 minutes. Started thinning out by 845, and off the wait by 9. Cut Host 1 at 9, and 2 on at 925.
Lot's of campers tonight. Seemed like families catching up before or after graduation weekend. Thankfully only had a couple of tables go a little over their quote time, but I was a little concerned for a minute when 4 tables refused to budge.
Specials:
Nigiri Set- 15
Whole Aji- 0
3 Staff members that stood out (why/how):
-Annie did well for her first train. Very friendly and engaging with customers. She was the one who found out about the couple's anniversary, and let me know.
-Krystin said Derek did well for his first server train. He seems to have a solid grasp on the position. Just needs to get the menu down.
-Mandy came to work with paint all over her hands. I asked her if she had tried to clean it with paint thinner before work and she said she did, but it was not coming off. I asked to wear gloves or scrub it clean next time.
-Lee was over 20 minutes late to work today. He called Andrew and said he was stuck in traffic. I appreciate the call, but still had to write him up. He was understanding, and apologetic.
Any VIP's in?
Cole from Cheer-ups
Cindy's brother and sister
Shannon & friend
Comps& Void Detail:
-Bday comp for a couple of drinks for 2 ladies that were celebrating their 4 year anniversary. I told Ruthy to tell them drinks were on us,a and Happy Anniversary. They apparently were so moved they started crying.
-Kome Bucks
-FNF for a couple pieces for Shannon
-FNF for Cindy's Siblings
-SIN for Cheer-ups, the Grand, Emer & Rye, and Magnolia
-Training meal for Krystin & Derek, and Patrick & Annie
R&M needs:
86'd items/ need more:
-Received the new soy containers today. I swapped out all the broken ones I could find, and put the rest in the trailer.
-Running low on champagne flutes & rocks glasses. Ill buy more by the weekend.
Sunday, May 14, 2017
Sunday 5/14/17 recap
Written By: Dusten
LY Lunch Sales: 2490
Projected Sales :3160
TY Lunch Sales:3013
+/- : over LY by 21% and short of PS by $147
Lunch Covers: 166
Avg PPA: 18.15
LY Dinner Sales: 5896
Projected Sales : 6377
TY Dinner Sales: 6634
+/- : 13% over LY and over PS by $257
Dinner Covers: 229
Avg PPA: 28.97
Previous Days Labor: 17%
Previous Days Comps: 3%
Controllable Comps: 6.26%
Weather: Sunny and warm.
Special events?: Mothers Day, Mr. Kim's last day.
Who worked: Lunch: Krystin, John, Renee, Mandy CL, Brennan SA, Leigh FR, Ayssa H
Dinner: Krystin, Cindy, Grace, Ruthy, Clair CL, Colton SA, Hiroe training Derek at FR, Alyssa and Megan H, John CT
Flow of Business, Cuts and Ticket Times: Lunch was odd. It was busy then dead, a slight pop and then slow. We went on a wait early and briefly. Kept a steady stream of customers, numbers didn't seem low for a Sunday but for a holiday... maybe brunch was more popular this year. Servers were very impatient with food and even seemed anxious all through lunch. Granted, Gen. Toshi had 6 nigiri (3 kind 2x) ticket take 25 minutes. Kitchen did great. Pauline made me an awesome spicy miso ramen today. Renee was her usual self today. I kept John on at lunch longer just so I could avoid seating her too much. I would have cut her, but cutting out of sequence would have caused a blow up I think. Cut Krystin at 2pm and kept John and Renee on until 2:45pm.
Dinner started off with a bang. Big crowd but just enough so that we pretty much filled up immediately at opening. There was a 5 minute lull and then others started showing up. Bummer for those greeted with a 1 hour wait at 5:45. Several didn't stick around. For those that did, John showed up and eased their suffering with booze and his Eddie Haskell charm. We stayed packed until 8:05 then off wait. The phone kept ringing though, so I didn't cut. 25 minutes later we were back on a wait. We sat the last table on our list at 9:40. I'd cut John, Alyssa, Krystin and Cindy by 9:30 and Grace at 9:40.
Specials: We had 2 Aji sashimi that weren't sold. Toshi mentioned servers pushing certain things, particularly when a table orders omakase.
3 Staff members that stood out (why/how): John was a hot mess today. He dropped more things than I could count. He wasn't the only one dropping things, but certainly a repeat offender. He dropped some plates while prebussing A5 at lunch without a tray. He dumped over water while helping bus a table to reset. I had to stop him from using a brand new clean towel to mop it up. He dropped and broke 3 cokes while restocking the cooler at dinner. But the real issue follows.
At lunch, Chelsea came in and sat at A1, in John's section. Apparently there was a maguro nigiri on A2's menu that the table didn't mark. When their nigiri order hit the table, they remarked about the maguro piece. I'm getting all this info from Chelsea by the way. I didn't witness it... John says, "I'll take care of that," goes to the SA stand by the back B's, returns to the table with a square plate and picks the maguro piece off the plate... with his bare hand. He then brought it to Chelsea and offered it to her. She gave him an earful about all that. For all his initiative and ambition, John never ceases to find new dumbfounding ways to screw up. Thankfully the table seemed totally unfazed and Chelsea told me about it after they'd left. I talked with him about it. I don't know if talking to him any more will do any good. Just reporting the news.
-Renee mentioned above.
-Derek and Hiroe were helping Colton like crazy during the brunt of dinner service. Colton is still very new and learning. He makes his best effort and is learning. The rush tonight would have given anyone a hard time SA'ing. He does need to slow himself down a bit and concern himself with being more efficient, planning and prioritizing. He tends to zone out while putting dishes away. I talked with him, not to discourage but offer advice on how to become more effective on the floor.
-Eli rocked it at dinner. The kind of dude that you can throw a ton at him, he'll thank you and it's gone in minutes. I encouraged servers to keep the dish pit organized for him though. Good dude. I gave him some Kome bucks.
-Megan was a bit light on her quote times. We didn't seem to have tables lingering for extra long times, but I noticed several tables going into the red. I sent one table an order of takoyaki for their patience. They waited about 15 minutes over their quote. They were fine and understanding with the holiday.
-I actually feel bad for singling John out for dropping things. at 10:15, while gathering bottles to stock, Grace just dropped a bottle of Hawk in the Heavens. I really can't count how many times I hears something shatter today. There it is again. Jeeez. Dishes this time. Definitely need to add to pre-shift notes to take more care with breakable things.
Any VIP's in? Kendo-san for lunch. The white couple with the sushi bar kids. Maybe I haven't seen their kids in a while but the old girl, who is still probably only has gotten much bigger. Chelsea. Older gentleman regular that rides his bike here. Some others the servers recognized.
Chelsea's boss from Homeaway for dinner. Kenta and his soccer buddies and family. Dennis (Roosevelt Room) and his girlfriend. I think her name is Sarah Ann?
Comps& Void Detail: many misrings. most weren't made, birthday parfait, bday taiyaki, 3 cokes to spill, recovery takoyaki-long wait, owner comp for Kentas party (20% of bill), spill for open sapporo from last night that was hidden behind other UNopened bottles! Spill for Hawk in the Heavens bottle.
R&M needs:
86'd items/ need more: toro, katsuo, roses, blanc de blanc, gyu, uni.
LY Lunch Sales: 2490
Projected Sales :3160
TY Lunch Sales:3013
+/- : over LY by 21% and short of PS by $147
Lunch Covers: 166
Avg PPA: 18.15
LY Dinner Sales: 5896
Projected Sales : 6377
TY Dinner Sales: 6634
+/- : 13% over LY and over PS by $257
Dinner Covers: 229
Avg PPA: 28.97
Previous Days Labor: 17%
Previous Days Comps: 3%
Controllable Comps: 6.26%
Weather: Sunny and warm.
Special events?: Mothers Day, Mr. Kim's last day.
Who worked: Lunch: Krystin, John, Renee, Mandy CL, Brennan SA, Leigh FR, Ayssa H
Dinner: Krystin, Cindy, Grace, Ruthy, Clair CL, Colton SA, Hiroe training Derek at FR, Alyssa and Megan H, John CT
Flow of Business, Cuts and Ticket Times: Lunch was odd. It was busy then dead, a slight pop and then slow. We went on a wait early and briefly. Kept a steady stream of customers, numbers didn't seem low for a Sunday but for a holiday... maybe brunch was more popular this year. Servers were very impatient with food and even seemed anxious all through lunch. Granted, Gen. Toshi had 6 nigiri (3 kind 2x) ticket take 25 minutes. Kitchen did great. Pauline made me an awesome spicy miso ramen today. Renee was her usual self today. I kept John on at lunch longer just so I could avoid seating her too much. I would have cut her, but cutting out of sequence would have caused a blow up I think. Cut Krystin at 2pm and kept John and Renee on until 2:45pm.
Dinner started off with a bang. Big crowd but just enough so that we pretty much filled up immediately at opening. There was a 5 minute lull and then others started showing up. Bummer for those greeted with a 1 hour wait at 5:45. Several didn't stick around. For those that did, John showed up and eased their suffering with booze and his Eddie Haskell charm. We stayed packed until 8:05 then off wait. The phone kept ringing though, so I didn't cut. 25 minutes later we were back on a wait. We sat the last table on our list at 9:40. I'd cut John, Alyssa, Krystin and Cindy by 9:30 and Grace at 9:40.
Specials: We had 2 Aji sashimi that weren't sold. Toshi mentioned servers pushing certain things, particularly when a table orders omakase.
3 Staff members that stood out (why/how): John was a hot mess today. He dropped more things than I could count. He wasn't the only one dropping things, but certainly a repeat offender. He dropped some plates while prebussing A5 at lunch without a tray. He dumped over water while helping bus a table to reset. I had to stop him from using a brand new clean towel to mop it up. He dropped and broke 3 cokes while restocking the cooler at dinner. But the real issue follows.
At lunch, Chelsea came in and sat at A1, in John's section. Apparently there was a maguro nigiri on A2's menu that the table didn't mark. When their nigiri order hit the table, they remarked about the maguro piece. I'm getting all this info from Chelsea by the way. I didn't witness it... John says, "I'll take care of that," goes to the SA stand by the back B's, returns to the table with a square plate and picks the maguro piece off the plate... with his bare hand. He then brought it to Chelsea and offered it to her. She gave him an earful about all that. For all his initiative and ambition, John never ceases to find new dumbfounding ways to screw up. Thankfully the table seemed totally unfazed and Chelsea told me about it after they'd left. I talked with him about it. I don't know if talking to him any more will do any good. Just reporting the news.
-Renee mentioned above.
-Derek and Hiroe were helping Colton like crazy during the brunt of dinner service. Colton is still very new and learning. He makes his best effort and is learning. The rush tonight would have given anyone a hard time SA'ing. He does need to slow himself down a bit and concern himself with being more efficient, planning and prioritizing. He tends to zone out while putting dishes away. I talked with him, not to discourage but offer advice on how to become more effective on the floor.
-Eli rocked it at dinner. The kind of dude that you can throw a ton at him, he'll thank you and it's gone in minutes. I encouraged servers to keep the dish pit organized for him though. Good dude. I gave him some Kome bucks.
-Megan was a bit light on her quote times. We didn't seem to have tables lingering for extra long times, but I noticed several tables going into the red. I sent one table an order of takoyaki for their patience. They waited about 15 minutes over their quote. They were fine and understanding with the holiday.
-I actually feel bad for singling John out for dropping things. at 10:15, while gathering bottles to stock, Grace just dropped a bottle of Hawk in the Heavens. I really can't count how many times I hears something shatter today. There it is again. Jeeez. Dishes this time. Definitely need to add to pre-shift notes to take more care with breakable things.
Any VIP's in? Kendo-san for lunch. The white couple with the sushi bar kids. Maybe I haven't seen their kids in a while but the old girl, who is still probably only has gotten much bigger. Chelsea. Older gentleman regular that rides his bike here. Some others the servers recognized.
Chelsea's boss from Homeaway for dinner. Kenta and his soccer buddies and family. Dennis (Roosevelt Room) and his girlfriend. I think her name is Sarah Ann?
Comps& Void Detail: many misrings. most weren't made, birthday parfait, bday taiyaki, 3 cokes to spill, recovery takoyaki-long wait, owner comp for Kentas party (20% of bill), spill for open sapporo from last night that was hidden behind other UNopened bottles! Spill for Hawk in the Heavens bottle.
R&M needs:
86'd items/ need more: toro, katsuo, roses, blanc de blanc, gyu, uni.
Saturday PM Recap 5/13/17
Written By: Chelsea
LY Dinner Sales: $8365
Projected Sales : $8415
TY Dinner Sales: $8654
+/- : 3% over LY and $239 over PS
Dinner Covers: 286
Avg PPA: $30.26
Weather: a lovely and cool evening.
Special events?: Graduations and Proms and Finals, oh my!
Who worked: Cindy, Renee, Krystin, Ruthy, Dusten CL, Kelly training Melisa Cktl. Hiroe FR and John SA, Megan and Pat Host.
Flow of Business, Cuts and Ticket Times: Started off with a bang, full by 5:30. A lot of small kiddos, so thanks for those high chairs, Leary! Perfect timing. Prom 15-top at 6:15, and then a walk in 8 top shortly afterward. Hit a 35-45 min wait by 6, grew to about an hour by 6:30-7, and hung there for a while. Started shrinking by 8:15 back to 35-45m, and hung there until we were off the wait just after 10. Went 4 on at 10, cut Renee, Melisa, Kelly, and Megan at 10:20, then went 2 on at 10:40 until close. Ticket times were good, no customer complaints.
Specials: Bitches Brew Roll - 47 (whoa!), Whole Aji - 3
3 Staff members that stood out (why/how):
- Patrick was so incredibly helpful all day. He was ready for the 15-top, got it all set up, while still helping with picking up dishes, made some ginger/wasabi trays when we got low, and was just being on top of everything at all times. I gave him $10 Kome bucks for all his hard work.
- Renee was in a good mood and also helping out, looking out for all and kept her attitude positive throughout the shift.
- Had a Bitches Brew Roll contest, and Ruthy won it. She was also more put together today, keeping her composure.
- Dusten was also a super star helper. Helped out with bussing when several tables would get up at once or the big parties left.
Any VIP's in? Yellow Jacket Alison, no one else I could remember off the top of my head.
Comps& Void Detail: Two Promo Kome Bucks, $5 Kome Bucks from Krystin, Guest Changed Mind Kim-Tako, they meant Tako-wasa and didn't realize it til it hit the table. Had a tax exempt form from the walk-in 8 top, it's attached to my checkout. Training meals.
R&M needs:
86'd items/ need more: Uni, Japanese Uni, toro makis, sake-toro, many beverages.
LY Dinner Sales: $8365
Projected Sales : $8415
TY Dinner Sales: $8654
+/- : 3% over LY and $239 over PS
Dinner Covers: 286
Avg PPA: $30.26
Weather: a lovely and cool evening.
Special events?: Graduations and Proms and Finals, oh my!
Who worked: Cindy, Renee, Krystin, Ruthy, Dusten CL, Kelly training Melisa Cktl. Hiroe FR and John SA, Megan and Pat Host.
Flow of Business, Cuts and Ticket Times: Started off with a bang, full by 5:30. A lot of small kiddos, so thanks for those high chairs, Leary! Perfect timing. Prom 15-top at 6:15, and then a walk in 8 top shortly afterward. Hit a 35-45 min wait by 6, grew to about an hour by 6:30-7, and hung there for a while. Started shrinking by 8:15 back to 35-45m, and hung there until we were off the wait just after 10. Went 4 on at 10, cut Renee, Melisa, Kelly, and Megan at 10:20, then went 2 on at 10:40 until close. Ticket times were good, no customer complaints.
Specials: Bitches Brew Roll - 47 (whoa!), Whole Aji - 3
3 Staff members that stood out (why/how):
- Patrick was so incredibly helpful all day. He was ready for the 15-top, got it all set up, while still helping with picking up dishes, made some ginger/wasabi trays when we got low, and was just being on top of everything at all times. I gave him $10 Kome bucks for all his hard work.
- Renee was in a good mood and also helping out, looking out for all and kept her attitude positive throughout the shift.
- Had a Bitches Brew Roll contest, and Ruthy won it. She was also more put together today, keeping her composure.
- Dusten was also a super star helper. Helped out with bussing when several tables would get up at once or the big parties left.
Any VIP's in? Yellow Jacket Alison, no one else I could remember off the top of my head.
Comps& Void Detail: Two Promo Kome Bucks, $5 Kome Bucks from Krystin, Guest Changed Mind Kim-Tako, they meant Tako-wasa and didn't realize it til it hit the table. Had a tax exempt form from the walk-in 8 top, it's attached to my checkout. Training meals.
R&M needs:
86'd items/ need more: Uni, Japanese Uni, toro makis, sake-toro, many beverages.
Saturday, May 13, 2017
Saturday AM 5.13.17
Written By: Elizabeth
LY Lunch Sales: $2458
Projected Sales : $3850
TY Lunch Sales: $3821
+/- : +55% LY and -$29 PS ooo so close!
Lunch Covers: 200
Avg PPA: $19.11
Previous Days Labor: 16%
Previous Days Comps: 3%
Controllable Comps: 3.64%
Weather: Sunny and warm, in the 80s.
Special events?: St. Ed Grads still, as well as TX State.
Who worked: Lindsey, John, Mandy, Johnny CL. Alyssa Host, Brennan SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow to start, but around 1pm we got that lunch rush, and immediately went on a 20-30 minute wait. Had some expected large parties, a 6, an 8, a 12. But it was a steady and solid afternoon. Didn't encounter too many issues other than a 35 minute botan ebi for A4. I comp'd that to sushi bar error. I also had to comp a Vegan Miso to Kitchen error because she found a small granule of ground pork. It was the smallest piece, it could have been a piece of garlic it was so small. But she someone found it...I comp'd it and gave her $10 in Kome Bucks to come back and have on on us. She was happy when she left.
A lot of positive comments from guests today as they were leaving. It was a very uplifting afternoon
B2 ordered a Sushi A Go Go Tray for tomorrow pick up at 11am. It is PREPAID- all they have to do is grab and go.
3 Staff members that stood out (why/how):
-Mandy struggled to keep her section watered today- more times than not noticed empty glasses in her section more than anyone elses
-Johnny put the strong hustle on today and never got frustrated or weeded once.
-Alyssa handled the busy host stand solo very well and her quote times were accurate today!
-Lindsey kicked ass with sales today and held a pretty positive attitude all shift.
Any VIP's in?
Old John
The curly haired dude, his wife and daughter in law. He's the sweetest!!
Comps& Void Detail:
Kitchen Error for the pork mentioned
Sushi bar error for long ticket time for Botan
Spill for a mex coke
R&M needs:
86'd items/ need more:
Sp Rose, Still Rose, 2 bottles of Blanc de Blanc left, and 2 bottles of Snow Maiden left.
Toro
Uni
LY Lunch Sales: $2458
Projected Sales : $3850
TY Lunch Sales: $3821
+/- : +55% LY and -$29 PS ooo so close!
Lunch Covers: 200
Avg PPA: $19.11
Previous Days Labor: 16%
Previous Days Comps: 3%
Controllable Comps: 3.64%
Weather: Sunny and warm, in the 80s.
Special events?: St. Ed Grads still, as well as TX State.
Who worked: Lindsey, John, Mandy, Johnny CL. Alyssa Host, Brennan SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow to start, but around 1pm we got that lunch rush, and immediately went on a 20-30 minute wait. Had some expected large parties, a 6, an 8, a 12. But it was a steady and solid afternoon. Didn't encounter too many issues other than a 35 minute botan ebi for A4. I comp'd that to sushi bar error. I also had to comp a Vegan Miso to Kitchen error because she found a small granule of ground pork. It was the smallest piece, it could have been a piece of garlic it was so small. But she someone found it...I comp'd it and gave her $10 in Kome Bucks to come back and have on on us. She was happy when she left.
A lot of positive comments from guests today as they were leaving. It was a very uplifting afternoon
B2 ordered a Sushi A Go Go Tray for tomorrow pick up at 11am. It is PREPAID- all they have to do is grab and go.
3 Staff members that stood out (why/how):
-Mandy struggled to keep her section watered today- more times than not noticed empty glasses in her section more than anyone elses
-Johnny put the strong hustle on today and never got frustrated or weeded once.
-Alyssa handled the busy host stand solo very well and her quote times were accurate today!
-Lindsey kicked ass with sales today and held a pretty positive attitude all shift.
Any VIP's in?
Old John
The curly haired dude, his wife and daughter in law. He's the sweetest!!
Comps& Void Detail:
Kitchen Error for the pork mentioned
Sushi bar error for long ticket time for Botan
Spill for a mex coke
R&M needs:
86'd items/ need more:
Sp Rose, Still Rose, 2 bottles of Blanc de Blanc left, and 2 bottles of Snow Maiden left.
Toro
Uni
Friday PM Recap 5/12/17
Written By: Leary
$11,930 for the day!
LY Dinner Sales: 7341
Projected Sales : 8744 (+1027)
TY Dinner Sales: 9171
+/- : +1830, +25%
Dinner Covers: 283
Avg PPA: 32.41
Weather: Nice warm evening
Special events?: Graduation Weekend for St Edwards & Texas State
Who worked:
Johnny, Ruthy, Krystin, Renee, Dusten Cl, Alyssa & Melisa H, Brennan SA, John FR, Pat Cktl
Flow of Business, Cuts and Ticket Times:
It started off like a normal Friday. Pretty full by 6, and the wait was growing by 630. Hit 30-40 minute wait by 7. We had a huge surge at 8, and the wait grew to an 1:30-1:40. I don't know if I've seen the parking lot that full of people. We held at that quote time until about 930. A lot folks ended up leaving so we came off the wait at 1020. The Kitchen and Sushi Bar got hit pretty hard at the end. We had a big turn over around 10, and we had several tables going over their quote time so we couldn't really stagger seating as much as I'd like to. Everyone hustled and got through it. We did have a lot of longer ticket times at the end, but customers were warned and were also happy to wait.
Had one issue with a guest getting under cooked yakitori. It was just slightly pink, but enough for them to send it back. The didn't want a remake. I apologized, and gave them some Kome bucks to use towards their bill. They seemed ok, but also looked they were in the middle of a serious conversation when I spoke with them so it was a little hard to read the situation.
Specials:
Nigiri Set- 36
Menchi Katsu- 14
3 Staff members that stood out (why/how):
- I gave Ruthy & Renee their evals tonight. 2 of the harder ones I have. I need as much feedback on these 2 in the blog for the next few weeks. Ruthy's main objective is to improve consistency in performance, and improve focus on her shifts to hopefully minimize her mistakes. Renee's objective is all about improving attitude, and refraining from negative comments in the work place. Any future slips in attitude by Renee needs to be documented. I'm hoping they both take their evals to heart and turn it around, but I let them both know that if things don't change it would be hard to justify keeping them on staff.
-Elijah had a tough dish shift, but pushed through. We had a bottleneck of dishes around the 830 turnover. John and Vince helped him get caught up. He did a good job, but it's hard to have the speed needed to get through a shift like this on your second day.
-Alyssa has a tendency to go a little on the low side for quote times. I talked to her tonight about bumping them up a bit. Had a wave of tables that went 10-15 minutes over. Luckily no complaints, but it didn't give us any wiggle room to stagger seating.
-Had a specials contest and Dusten blew everyone out of the water. He won himself a giftcard.
Any VIP's in?
-Julian & Noni
Comps& Void Detail:
-Kitchen Error for Yakitori
-$15 Kome Bucks
-$5 Emp Kome Bucks for Krystin
-1 Birthday Comp
-Server Misring by Ruthy for a negi toro
R&M needs:
-I assembled the high chairs at the end of the shift so we could have them this weekend. I'll be picking up one more next week.
86'd items/ need more:
$11,930 for the day!
LY Dinner Sales: 7341
Projected Sales : 8744 (+1027)
TY Dinner Sales: 9171
+/- : +1830, +25%
Dinner Covers: 283
Avg PPA: 32.41
Weather: Nice warm evening
Special events?: Graduation Weekend for St Edwards & Texas State
Who worked:
Johnny, Ruthy, Krystin, Renee, Dusten Cl, Alyssa & Melisa H, Brennan SA, John FR, Pat Cktl
Flow of Business, Cuts and Ticket Times:
It started off like a normal Friday. Pretty full by 6, and the wait was growing by 630. Hit 30-40 minute wait by 7. We had a huge surge at 8, and the wait grew to an 1:30-1:40. I don't know if I've seen the parking lot that full of people. We held at that quote time until about 930. A lot folks ended up leaving so we came off the wait at 1020. The Kitchen and Sushi Bar got hit pretty hard at the end. We had a big turn over around 10, and we had several tables going over their quote time so we couldn't really stagger seating as much as I'd like to. Everyone hustled and got through it. We did have a lot of longer ticket times at the end, but customers were warned and were also happy to wait.
Had one issue with a guest getting under cooked yakitori. It was just slightly pink, but enough for them to send it back. The didn't want a remake. I apologized, and gave them some Kome bucks to use towards their bill. They seemed ok, but also looked they were in the middle of a serious conversation when I spoke with them so it was a little hard to read the situation.
Specials:
Nigiri Set- 36
Menchi Katsu- 14
3 Staff members that stood out (why/how):
- I gave Ruthy & Renee their evals tonight. 2 of the harder ones I have. I need as much feedback on these 2 in the blog for the next few weeks. Ruthy's main objective is to improve consistency in performance, and improve focus on her shifts to hopefully minimize her mistakes. Renee's objective is all about improving attitude, and refraining from negative comments in the work place. Any future slips in attitude by Renee needs to be documented. I'm hoping they both take their evals to heart and turn it around, but I let them both know that if things don't change it would be hard to justify keeping them on staff.
-Elijah had a tough dish shift, but pushed through. We had a bottleneck of dishes around the 830 turnover. John and Vince helped him get caught up. He did a good job, but it's hard to have the speed needed to get through a shift like this on your second day.
-Alyssa has a tendency to go a little on the low side for quote times. I talked to her tonight about bumping them up a bit. Had a wave of tables that went 10-15 minutes over. Luckily no complaints, but it didn't give us any wiggle room to stagger seating.
-Had a specials contest and Dusten blew everyone out of the water. He won himself a giftcard.
Any VIP's in?
-Julian & Noni
Comps& Void Detail:
-Kitchen Error for Yakitori
-$15 Kome Bucks
-$5 Emp Kome Bucks for Krystin
-1 Birthday Comp
-Server Misring by Ruthy for a negi toro
R&M needs:
-I assembled the high chairs at the end of the shift so we could have them this weekend. I'll be picking up one more next week.
86'd items/ need more:
Friday, May 12, 2017
Friday AM 5.12.17
Written By: Elizabeth
LY Lunch Sales: $2375
Projected Sales : $2814
TY Lunch Sales: $2759
+/- : +16% LY and -$55 PS
Lunch Covers: 139
Avg PPA: $19.85
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps: 1.49%
Weather: Sunny and cool. Low 80s by the afternoon
Special events?: St.Eds Graduation weekend.
Who worked:Lindsey, Sayo, Kelly, Clair CL. Patrick Host, John TR Derrick FR, New SA
Flow of Business, Cuts and Ticket Times:
Slow start to the day. Half full by 12:15. And then at 12:30 everyone decided it was lunch time and we went on a short wait. Had some incomplete 2's and 3's, and a 9 top walk in that we had to put in the dining room because I had taken a 1:30 reso for 7. Everyone was cool waiting and we didn't have any issues. No long ticket times or comps throughout the day. Everyone rolled along as it should. The 1:30 reso called to say the would be 15 minutes late and I let them know that we close at 2 so we would need all orders in by then- they were some frat dudes and seemed fine with it all.
I put out some new table tents advertising Catering.
3 Staff members that stood out (why/how):
-this morning I overheard Lindsey complaining to Patrick about being 4th cut because "Dusten's sales are about $1000 more than mine and we're here the same amount of time...I'm actually here longer" he laughed as he always does and said something non-committal, and then she said "Sorry I'm just a little bitter about that"
On a side note she also wanted me to mention that she has been doing a lot of shift swaps and things this week to help accommodate others- she is perfectly content with her schedule.
-Clair was SUPER duper helpful in her downtime today- she was helping Colton bussing tables, and even helped us put together a 9 top
-Derrick is pretty much on his own at this point, he trained with John but needed little to no supervision. He just needs to call behind and corner more
Any VIP's in?
Meg
Mo & some Mondo folks
ANA dudes
Comps& Void Detail:
ANA discount
That's it, actually.
R&M needs:
86'd items/ need more:
Kids cups
LY Lunch Sales: $2375
Projected Sales : $2814
TY Lunch Sales: $2759
+/- : +16% LY and -$55 PS
Lunch Covers: 139
Avg PPA: $19.85
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps: 1.49%
Weather: Sunny and cool. Low 80s by the afternoon
Special events?: St.Eds Graduation weekend.
Who worked:Lindsey, Sayo, Kelly, Clair CL. Patrick Host, John TR Derrick FR, New SA
Flow of Business, Cuts and Ticket Times:
Slow start to the day. Half full by 12:15. And then at 12:30 everyone decided it was lunch time and we went on a short wait. Had some incomplete 2's and 3's, and a 9 top walk in that we had to put in the dining room because I had taken a 1:30 reso for 7. Everyone was cool waiting and we didn't have any issues. No long ticket times or comps throughout the day. Everyone rolled along as it should. The 1:30 reso called to say the would be 15 minutes late and I let them know that we close at 2 so we would need all orders in by then- they were some frat dudes and seemed fine with it all.
I put out some new table tents advertising Catering.
3 Staff members that stood out (why/how):
-this morning I overheard Lindsey complaining to Patrick about being 4th cut because "Dusten's sales are about $1000 more than mine and we're here the same amount of time...I'm actually here longer" he laughed as he always does and said something non-committal, and then she said "Sorry I'm just a little bitter about that"
On a side note she also wanted me to mention that she has been doing a lot of shift swaps and things this week to help accommodate others- she is perfectly content with her schedule.
-Clair was SUPER duper helpful in her downtime today- she was helping Colton bussing tables, and even helped us put together a 9 top
-Derrick is pretty much on his own at this point, he trained with John but needed little to no supervision. He just needs to call behind and corner more
Any VIP's in?
Meg
Mo & some Mondo folks
ANA dudes
Comps& Void Detail:
ANA discount
That's it, actually.
R&M needs:
86'd items/ need more:
Kids cups
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