Thursday PM Recap 5/11/17

Written By: Chelsea

LY Dinner Sales: $5385
Projected Sales : $5818
TY Dinner Sales: $5879
+/- : 9% over LY and $61 over PS
Dinner Covers: 202
Avg PPA: $29.10

Weather: a muggy and sticky evening.

Special events?: UT Finals

Who worked: Cindy, Krystin, Ruthy, Lindsey, Dusten CL, Kelly training Melisa Cktl, John FR and Brennan SA, Alyssa and Derek Host.

Flow of Business, Cuts and Ticket Times: A really wavy evening. Another steady start, then full by 6pm. Had a short wait then that ended by 7. By 7:30, we were back on a wait, and then back off by 8:15. We were all hanging on for a late rush, but it never really came except a walk-in 6-top at 8:30. Went 4 on at 8:45, cut Kelly and Melisa and Alyssa at 8:50, Krystin at 8:55, then 2 on at 9:30 until close. Ticket times were overall good, sushi bar was really fast all night, woo!

Had a menchi katsu special. Krystin and Dusten tied, and got Kome Bucks.

Specials: Whole Aji, Nigiri Set, Menchi Katsu

3 Staff members that stood out (why/how):

- Derek is a great addition to the team. He's very proactive, always looking for something to do or anything he can do to help out. All night, he was on top of the host stand but also picking up dishes, and being very communicative with the servers to make sure everyone was ready so the night could flow smoothly.

- Krystin wasn't feeling very well, said she ate something bad yesterday. She was a little down but didn't really let it get to her, just hoping she is feeling better tomorrow.

- Lindsey is really great about keeping the attitude positive and moving. Since the bad service Yelp reviews we had received, I've been reminding the servers in my Saturday pre-shifts about how whichever emotion we display to others is the one that people display back to you. She's really taken it to heart, and been a lot more cheerful at work.

Any VIP's in? Hiroe and friends, True.

Comps& Void Detail: Emp day off for Hiroe, Kome bucks from Krystin, Kome Bucks from Dusten, DNL baby octopus, Guest Changed Mind Karaage, they meant yakitori. Voided a couple misrings, and an ama-ebi that had been 86'd.

Story just for the record, but it ended up getting taken care of: Dusten had a couple at S11 and S12 that walked their tab. He's pretty sure it was an honest mistake, and that they thought their check was the slip to sign, as they wrote a tip on the check before they left. We walked all around in both directions after they left, but were unable to find them. Elizabeth/Leary, can you check the cameras? Neither Dusten nor I know how to look back at the footage. Derek said it was a man with a plaid shirt, and a woman in a black and white dress. The time on the check Dusten brought them is 8:55, so they probably left at 8:57 or so. While writing this, I realized their information is probably on the iPad and it was, the man's name is Matt P(astor?) and his phone number is 781-983-0290. I left a voicemail to let them know, but another call tomorrow might help. The walked tab was put down as a Spill.

UPDATE: They called back and I got their credit card information over the phone. No comp or call needed. Wheeeeeeeee!! Can Dusten and I learn how to check the cameras?

R&M needs:

86'd items/ need more: Toro, ama-ebi. Also let's use the mango ice cream first tomorrow. Vince left some new hire paperwork in the office.