Friday PM Recap 5/19/17

Written By: Chelsea

LY Dinner Sales: $7648
Projected Sales : $8352
TY Dinner Sales: $7599
+/- : 1% under LY and $753 under PS
Dinner Covers: 259
Avg PPA: $30.78

Weather: another muggy evening, although not as bad as last night!

Special events?: Finals and graduations and bears, oh my!

Who worked: Kelly, Johnny, Krystin, Ruthy, Dusten CL, Pat Cktl, John FR and Brennan SA, Melisa and then Alyssa training Annie host.

Flow of Business, Cuts and Ticket Times: Started off pretty slow. Didn't fill up until 6:15, finally got to a 30m wait by 7pm. Wait grew to 1 hr by 8 pm, hung there til 8:45 or so and then slowed down to 20-30m by 9:30. Went off the wait just around 9:50, went 3 on and cut Pat, Alyssa, and Annie. Slow trickle of tables after that, went 2 on at 10:20, and closed with 2 on. Ticket times were overall good. Had a couple things go slightly long on time from server errors, but no complaints or comps needed. The night went so smoothly, it was almost eerie.

Specials: Chef's Nigiri Set - 15, Whole Aji - 2

3 Staff members that stood out (why/how):

- Annie is doing better, but she and Melisa have very different personalities, and they had a lil bit of a tiff today. Annie has a strong and bubbly personality, while Melisa is more toned down (as we know). They had some miscommunication regarding the last two guys sitting outside at the end of the wait, and as I was standing there at the stand as well, Annie asked Melisa about the guys, and Melisa said something along the lines of "I already told you, but you weren't listening." and then Annie later called Melisa out for being rude when I was not at the stand, and later Melisa corrected Annie on something and apparently snapped to her, "Yeah, it's xyz, but you should know that by now." I talked to both separately afterward, trying to figure out the cause of the tension, because it was pretty tense after that. Annie felt disrespected by Melisa's tone, and Melisa thought Annie was trying to walk over her, or that there was a sort of power struggle. I did also have to ask Melisa to be sure to walk WITH customers to tables, as I saw her walking way ahead of customers, drop the menus on the table when they hadn't even gotten there yet, then walk away. I asked both to be sure to move on if there is a small disagreement, and hoped that they could find a way to communicate with each other. Both seemed positive after our chats, but if they are scheduled together, it would probably be good to keep an eye on them.

- Everyone else was all hands on deck all night again. All the servers were very helpful and there was a lot of teamwork and positivity. Kelly was super helpful as usual, and Dusten was making rounds and picking up dishes at tables that weren't even his, Patrick was all over the place as he usually is, sugoi (Japanese for great!)!

Any VIP's in? I saw a handful of familiar faces, but no one notable enough that I recognized.

Comps& Void Detail: Very minimal tonight. Mostly voided misrings, a sashimi that was misrung and not made, a Kirin that was hit twice instead of once, btl Wishing Well (was 86'd), Kome bucks from Krystin (I forgot to get the card from her, but it was a $5), Training meals.

R&M needs: Curious when the speakers will be fixed, just having the one in the corner working is still not great (as I'm sure we all know) :)

86'd items/ need more: Toro nigiris, large bottle Wishing Well, Whole Aji