Wednesday PM recap 5/3/17

Written By: Dusten


LY Dinner Sales: 5946
Projected Sales : 6380
TY Dinner Sales: 5735
+/- : 4% short of LY and $645 short of PS
Dinner Covers: 209
Avg PPA: 27.44



Weather: Muggy, looking like a storm, then windy and no storm.

Special events?:


Who worked: Lindsey, Mandy, Ruthy, Kelly, Sophie CL, Pat and Alyssa CL, Brennan SA and Hiroe FR

Flow of Business, Cuts and Ticket Times: Steady night. We filled up by about 6:20 and stayed on a wait until after 9:30. No Ticket or food issues that I am ware of. I cut PAtrick, Lindsey and Mandy at 9:30, Ruthy at 9:45 and Brennan at 10 sharp.

Specials:

3 Staff members that stood out (why/how): Patrick got a bit of an earful from a customer waiting to be seated. The gentleman was part of an incomplete party. It seems Patrick didn't explain the policy before he gave them a quote time. I was in the office when I heard what sounded like an annoyed customer. I looked at the camera first and saw Pat talking to the guy seated on the bench in front of the host stand as Pat was distributing drinks to others. I heard Pat apologize and say something like, "I'm sorry- that is our policy." Not that cut-and-dry, but as graciously as Pat always is. The guy responded along the lines of not having this explained to him in advance. I was distracted by something else for a moment, looked back and everyone was gone. Later, Pat came to me and said the dude was not happy with him. I asked what table they were at so that I could go talk with them and Pat told me the dude had left completely. Patrick also told me, in his defense, that there were plenty of other incomplete parties that got the full policy explanation while this gentlemen was seated in the lobby. I remarked that I noticed the guy had also been sitting on the bench adjacent to the sign stating the incomplete party policy. So we got another email...
In the email the guy states the party was 3 of 4, which makes Patrick seem maybe overly strict about the policy. Had I been able to reach the situation in time, I would have instructed Pat to seat the party as is and sent out some misos. I can see this both ways, but in the email the guy seems to be blackmailing us with "going to social media." I feel like I should respond as the MOD, but wasn't sure what to say or how to appease this guy, or if it is even worth it? Regardless Patrick says he learned his lesson and will be sure to explain the policy to every single incomplete party without exception as he puts them on the list.
-Kelly was in an unsavory mood. I hadn't really noticed until mid-shift when I saw her pouring the Sho Chiku Bai directly into a glass of ice to make a Kansai Mule. In pre-shift today, in EVERY pre-shift I hold I mention watching pours and measuring drinks. She was absolutely present and simply countered with, "oh I must not have heard you..." Like this is her first day? Like she doesn't cocktail nearly every weekend? I was glad to finally catch her in the act. I will be watching her and writing her up the next time. She was fussy for a while after that, but straightened up and even helped others outside her section.
-Ruthy and Mandy did a great job tonight. No complaints with either of them. They set the standard for the evening with regards to service and professionalism.
-Got a good talk in with Alyssa regarding the seating 5 minutes after closing policy. Didn't come up tonight, but we had a girl walk in at 9:57pm and Alyssa didn't mention closing time or anthing lieke that to the woman with regards to ordering completely as possible. She caught herself and went to the table after seating them, but that gave us things to talk about with regards to late seating and communicating with customers and servers.

Any VIP's in? The Poes, The Salmon Sushi Lunch Child and her mom who has braces. They say the Poes with their smoking sashimis and of course wanted one for themselves. They'll likely want one every time from here on out.... because that's how it goes.

Comps& Void Detail: DNL for Endo roll. They barely touched it and sent it back. Voided a takoyaki- we only had 4 of 5 pieces and decided to just gift it.

R&M needs: the light over the letters on the building were noticed to be out at about 9:15.

86'd items/ need more: might need to get more smoking sashimi jars in the future.