Saturday PM Recap 5/6

Written By: Chelsea

LY Dinner Sales: $6653
Projected Sales : $7361
TY Dinner Sales: $8343
+/- : 25% over LY and $982 over PS
Dinner Covers: 292
Avg PPA: $28.57

Weather: a cool evening.

Special events?: Pecan Street Festival, Derby Day

Who worked: Kelly, Krystin, Ruthy, Clair, Dusten CL, Renee Cktl, Hiroe FR and John SA, Patrick and Melisa Host.

Flow of Business, Cuts and Ticket Times: Started off with a bang. Two 5-tops and one 6-top right at opening back to back. Filled up by 5:30, ran out of high chairs cause there were so many kids seated. Luckily the next customers had a seat with them in their car. Wait grew to 45m - 1 hr by 6:30, over an hour by 7:30, slowed down for a bit to 30m around 8:45, and then it picked back up to 45m - hr by 9:30. Dropped pretty hard after that, and went 4 on at 10:10, cutting Melisa as well. Renee was cut at 10:15, Krystin at 10:30, Ruthy at 10:35, and Clair at 10:50. Ticket times were overall good, had a couple kitchen tickets go over time, mentioned in more detail below.

Specials: Chef's Nigiri Set - 18, Whole Aji - 3, Menchi Katsu - 8

3 Staff members that stood out (why/how):

- John was very helpful again today. Gave him a Mantis card (see Elizabeth's note from lunch).

- Another all-hands-on-deck shift. Everyone helping outside of their sections, asking who needs help, etc.

- Dusten won the menchi sales contest. Got Kome bucks. He also had a table that had a split check but he accidentally ran the same card twice. I called the customers to let them know and then ask if they wanted to give me a credit card number for the second charge, but they said they'd probably just settle it between themselves and would call back if they needed us to take the card info down.

Any VIP's in? Family that sits at the sushi bar with their kiddo, Girl that didn't have money and stiffed Dusten a couple months ago, came back, bought her food but didn't tip.

Comps& Void Detail: Promo card, two karaages: one was a Kitchen error for ticket time as it had been 32m and the customers were done with their other food by the time it came out so they refused it, one comp was for one that went out with a piece that was basically raw. The man was pretty upset about it and asked for the rest of their meal to be comped, but it was small ($20) so I did. They were smiling and laughing later once the rest of their food came out, so they seemed happy in the end. 50% off an Agedashi tofu that went out at 35m also after the customers were done with everything else, that they ended up boxing up to take with them. Kome bucks from Krystin, voided a misring glass of chardonnay for Renee.

R&M needs:

86'd items/ need more: Sake toro, toro, Wishing Well, TX Blues, Oasis Homesick Ale, lids for soy sauce containers, one was broken so we had to throw it out and use a tamari lid for that one. Pint glasses, we barely had enough throughout the evening, had to ask Kohei to run incomplete pint glass racks a few times because we would run out at the server station.