Thursday PM Recap 5/4

Written By: Chelsea

LY Dinner Sales: $5522
Projected Sales : $5840
TY Dinner Sales: $6114
+/- : 11% over LY and $274 over PS
Dinner Covers: 193
Avg PPA: $31.68

Weather: a lovely cool evening.

Special events?: May the Fourth be with you!

Who worked: Cindy, Krystin, Sayo, Lindsey, Dusten CL. Kelly Cktl, Renee FR, John SA and training Colton SA, Tori and Alyssa Host.

Flow of Business, Cuts and Ticket Times: Started off reallly slow. Didn't fill up until 6:30, then went on a wait by 6:45 that started growing pretty rapidly after we got a walk-in 7-top. Got to a 30m wait by then that grew to 45m by 7:15. Almost an hour wait by 7:45, and then back down to 30-40m  until 9:30, seated the last tables at 9:50-9:55. Went 4 on and cut Alyssa and Kelly at 9:15, went 3 on at 9:45 and closed with 3 on. Ticket times were overall good, had a couple sushi bar items hit almost 30 minutes but there were no customer complaints or comps needed for those.

Specials: Chef's Nigiri Set - 22, Whole Aji - 4

3 Staff members that stood out (why/how):

- Colton seems eager but also easily shaken or intimidated. Whenever I'd offer suggestions or tips, he'd get very "oh, I'm so sorry!!" and I had to be reassuring that it was okay, just suggestions for the future. After the shift I asked John how he did, and he said that Colton went to the restroom several times throughout the shift and that he saw him trying to sneak peeks of his phone in the dry storage. John said that he reminded him to not be on his phone and that he'll get written up for it, but it kept happening. So let's keep an eye on that.

Also, his number didn't work clocking in and out. I put his in and out times on a special card in the office.

- Renee was very helpful food running today, bringing up dishes whenever she could and asking for help when she needed it.

- Kelly was in a bad-ish mood again today. When I cut Alyssa, she started whining to get cut, and I asked if there were still any customers out there asking for drinks. She insisted that there weren't, that everyone had drinks. I said that I'd like her to stay on a bit longer in case the wait kept growing, but she continued whining about how she's a double today, so I just cut her. Shortly afterward, Tori ended up making drinks for 3 customers. Later I talked to Kelly about staying on and present until she's actually cut, double or no double. She tried to ask why I cut Alyssa instead of her, and I let her know that of course Tori can handle the host stand by herself, only if she doesn't have to make drinks also, as that is Kelly's job. After being cut, she just sat in the party room waiting for Tori, much to our frustration.

Any VIP's in? Nathan, Ben, that's all I can recall off the top of my head.

Comps& Void Detail: One birthday dessert. Voided a couple pieces of Anago and then Unagi, Sayo thought the Anago wasn't gonna get made cause it was 86'd and put in the Unagi instead, but then the Anago came out.

R&M needs:

86'd items/ need more: Beef carpaccio, anago.