Written By: Samara
LY Lunch Sales: $2656
Projected Sales : $2873
TY Lunch Sales: $2610
+/- : -2% under LY & (edited!) -$263 under PS
Lunch Covers: 149
Avg PPA: $17.52
Previous Days Labor: 11%
Previous Days Comps: 3.20%
Controllable Comps: 3.28%
Weather: 80's and sunny
Special events?: Austin Drag Fest, Eeyore's Birthday, Levitation Fest last minute shows
Who worked: Ruthy, Grace, Lindsey, Johnny (CL), Hiroe (FR), John (SA), Kelly (H)
Flow of Business, Cuts and Ticket Times: Slow lunch on account of so many events happening today. Briefly full by 1pm and then it trickled off. I cut Ruthy at 1:50pm but kept three on just in case we got a rush in the last hour, which is typical. The late rush never came. I cut Grace at 2:30pm and Lindsey at 2:40pm. Two tables walked in at 3pm and that's all she wrote. No long ticket times or customer issue. Not a single misring!
Specials:
3 Staff members that stood out (why/how): I've been actively trying to recognize members of our staff to boost morale. Today was Hiroe. I gave her a gift card. She was stunned!
Grace still needs some help watering her sections but I'm seeing improvement in utilizing each step she takes to be more efficient.
William came in to stage with John as SA for an hour. I bought John's lunch for going out of his way. I'm wanting to hire William...I don't have a place to schedule him for a couple weeks but he was understanding.
Any VIP's in? Cole from Cheer Ups
Comps& Void Detail: Nada!
R&M needs:
86'd items/ need more: Seaweed Salad
Saturday, April 30, 2016
Friday PM 4/29/16
Written By: Samara
LY Dinner Sales: $7698
Projected Sales : $7843
TY Dinner Sales: $8387
+/- : +9% over LY & +$544 over PS
Dinner Covers: 254
Avg PPA: $31.35
Weather: So muggy it's like walking through butter...yuck
Special events?: Levitation Fest CANCELLED, 2nd Annual International Drag Fest! (go downtown this weekend...Drag Queens everywhere!)
Who worked: Camacho, Lindsey, Johnny, Sophia, Dusten (CL), Taylor (FR), John (SA), Kelly & Chelsea (H)
Flow of Business, Cuts and Ticket Times: Typical busy Friday night. On a wait by 6. Mostly 2-tops and a couple of large walk in parties. Back to back 7 tops (one of them being Nathan & friends in town for Levitation Fest...boo it's cancelled) , so A3/A7 were put together all night. Other than sushi bar tickets hitting 40-50 minutes for the maki station and one DNL for a Yoshizo roll, there were no real customer issues.
At this point in the game, we need to figure out a solution to the sushi bar getting backed up. It's happening every week now. It's clear to me that 4 Sushi Men, even our fastest crew, cannot handle the demands as we continue to get busier.
Cut Kelly, Camacho, and Lindsey at 10. Cut Johnny at 10:30, and Sophia at 10:45.
Specials: Snow Crab 19, Japanese Uni 3, Hirame 13
3 Staff members that stood out (why/how): I've noticed great improvement from Taylor since his evaluation. I gave him an Alamo gift card for being proactive with the constructive criticism he received.
Chelsea and Kelly hosting is the new dream team. I don't have to hover over the host stand nearly as much and they work really well together...maybe it's because their friends outside of work? Anyway, I bought their dinner which I comped under employee Kome bucks.
Eric & Vivian tipped Sophia $30 on a $70 tab! Glad I had the foresight to purposely put them in her section. The hosts were going to seat them in Lindsey section but I knew they would be happier with Sophia's style of service. Attention to detail, am I right?
Any VIP's in? Vivian and Eric, George Washington, Nathan, Rachel & Carlos
Comps& Void Detail:
-10% off Birthday Promo
-Hotate Carp Manager Comp for Nathan & friends
-DNL Yoshizo
-Employee Kome bucks for Kelly & Chelsea
R&M needs: Matt just let me know there is a crack/cracks in the wall near the exhaust fan.
86'd items/ need more: Seaweed Salad, Madai, Beef Carpaccio,
LY Dinner Sales: $7698
Projected Sales : $7843
TY Dinner Sales: $8387
+/- : +9% over LY & +$544 over PS
Dinner Covers: 254
Avg PPA: $31.35
Weather: So muggy it's like walking through butter...yuck
Special events?: Levitation Fest CANCELLED, 2nd Annual International Drag Fest! (go downtown this weekend...Drag Queens everywhere!)
Who worked: Camacho, Lindsey, Johnny, Sophia, Dusten (CL), Taylor (FR), John (SA), Kelly & Chelsea (H)
Flow of Business, Cuts and Ticket Times: Typical busy Friday night. On a wait by 6. Mostly 2-tops and a couple of large walk in parties. Back to back 7 tops (one of them being Nathan & friends in town for Levitation Fest...boo it's cancelled) , so A3/A7 were put together all night. Other than sushi bar tickets hitting 40-50 minutes for the maki station and one DNL for a Yoshizo roll, there were no real customer issues.
At this point in the game, we need to figure out a solution to the sushi bar getting backed up. It's happening every week now. It's clear to me that 4 Sushi Men, even our fastest crew, cannot handle the demands as we continue to get busier.
Cut Kelly, Camacho, and Lindsey at 10. Cut Johnny at 10:30, and Sophia at 10:45.
Specials: Snow Crab 19, Japanese Uni 3, Hirame 13
3 Staff members that stood out (why/how): I've noticed great improvement from Taylor since his evaluation. I gave him an Alamo gift card for being proactive with the constructive criticism he received.
Chelsea and Kelly hosting is the new dream team. I don't have to hover over the host stand nearly as much and they work really well together...maybe it's because their friends outside of work? Anyway, I bought their dinner which I comped under employee Kome bucks.
Eric & Vivian tipped Sophia $30 on a $70 tab! Glad I had the foresight to purposely put them in her section. The hosts were going to seat them in Lindsey section but I knew they would be happier with Sophia's style of service. Attention to detail, am I right?
Any VIP's in? Vivian and Eric, George Washington, Nathan, Rachel & Carlos
Comps& Void Detail:
-10% off Birthday Promo
-Hotate Carp Manager Comp for Nathan & friends
-DNL Yoshizo
-Employee Kome bucks for Kelly & Chelsea
R&M needs: Matt just let me know there is a crack/cracks in the wall near the exhaust fan.
86'd items/ need more: Seaweed Salad, Madai, Beef Carpaccio,
Friday, April 29, 2016
Friday AM 4.29.16
Written By: Elizabeth
LY Lunch Sales: $1697
Projected Sales : $2567
TY Lunch Sales: $3613
+/- : +113% ly AND +$1046 PS. Might be the biggest lunch we've ever done. At least in 3 hours.
Lunch Covers: 171
Avg PPA: $21.13
Previous Days Labor: 20% due to meeting
Previous Days Comps: 3.98%
Controllable Comps: 6.04%
Weather: Muggy, overcast, Humid. Overall,miserable! Hot. Ugh! Ick! eww!! :)
Special events?:
Psych fest was cancelled so....
Who worked: Grace, Krystin, Kelly, Clair CL. Chris Host, Taylor FR, John SA
Flow of Business, Cuts and Ticket Times:
Busy. Not from the start though. It all happened around noon. Had a walk in 10 top at 1:30, and sat the last table a little after 2pm. It was a pretty insane lunch, but glad to say there were no comps due to any major errors that was anyone's fault. B2 was a set of feisty ladies (one of which I recognized) so I anticipated something happening there. I assisted Chris at the host stand most of the shift, just due to the sheer volume of people that came in in two hours. He did great handling the volume. I think there was a nice even keel of food coming in, so not any one particular station got bogged down. No outragous ticket times. Had only one mix up. The nice couple from Chicago (she keeps fighting cancer and is Japanese, he's an older gentleman) She kept saying to Grace "Chuka" and Grace repeated back "the cold noodle salad?" but she mean Tonkotsu. It was really lost in translation because when I went over to talk to them the husband said she was saying it in Japanese. They were forgiving and sweet as usual.
The other instance I spoke of was B2 ladies. It was another miscommunication with 2 pieces of salmon nigiri. The woman wasn't clear when she was ordering it and Grace didn't ring it in. I brought it over after the whole thing and she was annoyed but I told her that it was on us. I also bought them a carafe of Hot Sake because they were celebrating something. Just to smooth it over. They left happy.
3 Staff members that stood out (why/how):
-Clair was getting her ass kicked today at sushi bar and party room. Had that 10 top come in and want to order after we did last call. They were doing omakase style, and Clair got them another 4 rolls at last call but they wanted more. I ended up convincing Toshi to cut the rest of the salmon and suzuki for them, but that was it. They were italian wine makers visiting, and didn't quite get the last call thing, but were super appreciative of what we gave them and I think they had a good time. Clair rang $1322 in sales for lunch today. Beast!!
Any VIP's in?
Old John, other couple mentioned above.
Comps& Void Detail:
Recovery for 2 nama sake nigiri
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1697
Projected Sales : $2567
TY Lunch Sales: $3613
+/- : +113% ly AND +$1046 PS. Might be the biggest lunch we've ever done. At least in 3 hours.
Lunch Covers: 171
Avg PPA: $21.13
Previous Days Labor: 20% due to meeting
Previous Days Comps: 3.98%
Controllable Comps: 6.04%
Weather: Muggy, overcast, Humid. Overall,miserable! Hot. Ugh! Ick! eww!! :)
Special events?:
Psych fest was cancelled so....
Who worked: Grace, Krystin, Kelly, Clair CL. Chris Host, Taylor FR, John SA
Flow of Business, Cuts and Ticket Times:
Busy. Not from the start though. It all happened around noon. Had a walk in 10 top at 1:30, and sat the last table a little after 2pm. It was a pretty insane lunch, but glad to say there were no comps due to any major errors that was anyone's fault. B2 was a set of feisty ladies (one of which I recognized) so I anticipated something happening there. I assisted Chris at the host stand most of the shift, just due to the sheer volume of people that came in in two hours. He did great handling the volume. I think there was a nice even keel of food coming in, so not any one particular station got bogged down. No outragous ticket times. Had only one mix up. The nice couple from Chicago (she keeps fighting cancer and is Japanese, he's an older gentleman) She kept saying to Grace "Chuka" and Grace repeated back "the cold noodle salad?" but she mean Tonkotsu. It was really lost in translation because when I went over to talk to them the husband said she was saying it in Japanese. They were forgiving and sweet as usual.
The other instance I spoke of was B2 ladies. It was another miscommunication with 2 pieces of salmon nigiri. The woman wasn't clear when she was ordering it and Grace didn't ring it in. I brought it over after the whole thing and she was annoyed but I told her that it was on us. I also bought them a carafe of Hot Sake because they were celebrating something. Just to smooth it over. They left happy.
3 Staff members that stood out (why/how):
-Clair was getting her ass kicked today at sushi bar and party room. Had that 10 top come in and want to order after we did last call. They were doing omakase style, and Clair got them another 4 rolls at last call but they wanted more. I ended up convincing Toshi to cut the rest of the salmon and suzuki for them, but that was it. They were italian wine makers visiting, and didn't quite get the last call thing, but were super appreciative of what we gave them and I think they had a good time. Clair rang $1322 in sales for lunch today. Beast!!
Any VIP's in?
Old John, other couple mentioned above.
Comps& Void Detail:
Recovery for 2 nama sake nigiri
R&M needs:
86'd items/ need more:
Thursday AM 4.28.16
Written By: Elizabeth
LY Lunch Sales: $1496
Projected Sales : $1926
TY Lunch Sales: $1958
+/- : +31% LY and +$32 PS woah, that's close!
Lunch Covers: 128
Avg PPA: $15.30
Previous Days Labor: 18%
Previous Days Comps: 4.84%
Controllable Comps: 0% woohoo!
Weather: Sunny and warm. 80s
Special events?:none
Who worked: Lindsey, Krystin, Johnny CL. John SA, Taylor FR, Cindy Host
Flow of Business, Cuts and Ticket Times:
Before service even started Krystin and I were putting extra pints under the Bench at B5 when we opened it a huge roach was in there! So the first 15 minutes of the shift I had Matt looking for it to kill it. I did NOT want it crawling out during service. He did, so THANK YOU MATT!!!
Service started with a bang! Had a 22 top walk in. It was a bunch of students. Naoto was nice enough to come in and help us out with that. I cut him after they left. It was around 12:45. We were still busy enough though. Had a full restaurant. Throughout lunch we were on a 10-15 minute wait. Didn't make any cuts since we were still full through the 1 o'clock lunch hour.
3 Staff members that stood out (why/how):
-Naoto Saved the day coming in to help out with the big party. and helping to get the dining room set back up to normal after it was all over. I bought him lunch
-Krystin was really helpful during the shift as well
Any VIP's in?
Tara and Kelvin at the end.
Comps& Void Detail:
voided a few employee sushi bar lunches due to the sushi bar being unable to make them.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1496
Projected Sales : $1926
TY Lunch Sales: $1958
+/- : +31% LY and +$32 PS woah, that's close!
Lunch Covers: 128
Avg PPA: $15.30
Previous Days Labor: 18%
Previous Days Comps: 4.84%
Controllable Comps: 0% woohoo!
Weather: Sunny and warm. 80s
Special events?:none
Who worked: Lindsey, Krystin, Johnny CL. John SA, Taylor FR, Cindy Host
Flow of Business, Cuts and Ticket Times:
Before service even started Krystin and I were putting extra pints under the Bench at B5 when we opened it a huge roach was in there! So the first 15 minutes of the shift I had Matt looking for it to kill it. I did NOT want it crawling out during service. He did, so THANK YOU MATT!!!
Service started with a bang! Had a 22 top walk in. It was a bunch of students. Naoto was nice enough to come in and help us out with that. I cut him after they left. It was around 12:45. We were still busy enough though. Had a full restaurant. Throughout lunch we were on a 10-15 minute wait. Didn't make any cuts since we were still full through the 1 o'clock lunch hour.
3 Staff members that stood out (why/how):
-Naoto Saved the day coming in to help out with the big party. and helping to get the dining room set back up to normal after it was all over. I bought him lunch
-Krystin was really helpful during the shift as well
Any VIP's in?
Tara and Kelvin at the end.
Comps& Void Detail:
voided a few employee sushi bar lunches due to the sushi bar being unable to make them.
R&M needs:
86'd items/ need more:
Thursday, April 28, 2016
Thursday 4/28/16 PM
Written By: Dusten
LY Dinner Sales:5502
Projected Sales :5684
TY Dinner Sales:5291
+/- : -4% under LY and -$393 under PS
Dinner Covers: 204
Avg PPA: 25.94
Weather: Scattered thunderstorms, hot n' steamy otherwise.
Special events?: Umlauf Garden Party
Who worked: Sayo, Kelly, Amanda, Ruthy, Sophia CL, John SA, Grant FR, Cindy CKTL, Maverick and Miriam H
Flow of Business, Cuts and Ticket Times: Pretty steady night. went on a wait around 6:30pm and stayed on wait almost until close. Lot's of 2's and 3-tops, but not a single large party or reservation. We put a 5-top in the PR to give Kelly a fighting chance. Sushi bar ticket times went to a 30 minute average, but there were no customer complaints. Between being busy I made cuts fairly late. Sayo was first to go at 9:30pm and then at 9:45 I cut everyone else.
Specials: 9 botan special, 5 japanese uni, 8 snow crab, 6 hiramei
Can we making sure we don't have a caffeinated soft serve flavor for kids day in the coming days?
3 Staff members that stood out (why/how): Maverick has good points and room for improvement. He answers the phone on the first ring. Good. I told him I appreciated that. He didn't update the board for 86 items, so servers were unaware we had toro, saba and mirugai available. I checked the opening host duties and it's on there. I told him to make that sheet his bible until he knows it by heart.
-Mandy was frantic in the back A's. She did have a woman come to me directly and compliment her, but Mandy told me herself she felt run ragged grabbing chopsticks for people dropping them an inordinate amount of times.
-Sophia helped out a lot in her down time. She seemed a little distant but perked right up once I started making cuts.
Any VIP's in? Rachel and Carlos. The Cirkiel matriarch and offspring. Some regulars. Some friends of Take. Ben and his girls.
Comps& Void Detail: Take sent out several botan ebi specials.
One customer raised an issue with the Baird porter. They drank half of it and then looked at the package date (16 months ago) and refused to finish or pay for it. We explained that the package date is nothing like an expiration date and that even aging beer is a common practice, assured them that the manufacturer wouldn't knowingly sell us a spoiled product... all these things helped but in he end I comped the beer to recovery.
There was a tempura that hit the table after the dessert was delivered. Not sure what happened there. The ticket time was long, especially for the end of the night, but it seems like maybe the ticket was lost and the tempura was made last minute. Either way that was comp'd to recovery as they were friends of Take.
1x 86'd miso soup.
$15 kome bucks.
2x hon maguro nigiri- guest changed their mind to toro when they found out is was available.
50% kitchen error comp on salmon kama- the first one was burned and the second that went out was much smaller in portion. Can we aspire to some sort of portion control on these things?
I'm fairly certain Chelsea opened a 300 ml bottle of dreamy clouds to sell a couple of glasses. I caught Sophia as she was about to pour from the larger bottle and had her finish of that small one that was still sitting in the fridge.
R&M needs: The Asahi machine needs to be serviced by a professional. There is an ongoing issue with a geyser of beer shooting out of the nozzle when a beer is poured. I tightened it once after Sayo brought it to my attention. Maybe 20 minutes later, the entire tap had come off and beer was... well I took a beer bath as did a lot of surface area in the server station. I turned off the machine, managed to get it reassembled, but having no faith in it staying together, I 86'd Asahi.
86'd items/ need more:
LY Dinner Sales:5502
Projected Sales :5684
TY Dinner Sales:5291
+/- : -4% under LY and -$393 under PS
Dinner Covers: 204
Avg PPA: 25.94
Weather: Scattered thunderstorms, hot n' steamy otherwise.
Special events?: Umlauf Garden Party
Who worked: Sayo, Kelly, Amanda, Ruthy, Sophia CL, John SA, Grant FR, Cindy CKTL, Maverick and Miriam H
Flow of Business, Cuts and Ticket Times: Pretty steady night. went on a wait around 6:30pm and stayed on wait almost until close. Lot's of 2's and 3-tops, but not a single large party or reservation. We put a 5-top in the PR to give Kelly a fighting chance. Sushi bar ticket times went to a 30 minute average, but there were no customer complaints. Between being busy I made cuts fairly late. Sayo was first to go at 9:30pm and then at 9:45 I cut everyone else.
Specials: 9 botan special, 5 japanese uni, 8 snow crab, 6 hiramei
Can we making sure we don't have a caffeinated soft serve flavor for kids day in the coming days?
3 Staff members that stood out (why/how): Maverick has good points and room for improvement. He answers the phone on the first ring. Good. I told him I appreciated that. He didn't update the board for 86 items, so servers were unaware we had toro, saba and mirugai available. I checked the opening host duties and it's on there. I told him to make that sheet his bible until he knows it by heart.
-Mandy was frantic in the back A's. She did have a woman come to me directly and compliment her, but Mandy told me herself she felt run ragged grabbing chopsticks for people dropping them an inordinate amount of times.
-Sophia helped out a lot in her down time. She seemed a little distant but perked right up once I started making cuts.
Any VIP's in? Rachel and Carlos. The Cirkiel matriarch and offspring. Some regulars. Some friends of Take. Ben and his girls.
Comps& Void Detail: Take sent out several botan ebi specials.
One customer raised an issue with the Baird porter. They drank half of it and then looked at the package date (16 months ago) and refused to finish or pay for it. We explained that the package date is nothing like an expiration date and that even aging beer is a common practice, assured them that the manufacturer wouldn't knowingly sell us a spoiled product... all these things helped but in he end I comped the beer to recovery.
There was a tempura that hit the table after the dessert was delivered. Not sure what happened there. The ticket time was long, especially for the end of the night, but it seems like maybe the ticket was lost and the tempura was made last minute. Either way that was comp'd to recovery as they were friends of Take.
1x 86'd miso soup.
$15 kome bucks.
2x hon maguro nigiri- guest changed their mind to toro when they found out is was available.
50% kitchen error comp on salmon kama- the first one was burned and the second that went out was much smaller in portion. Can we aspire to some sort of portion control on these things?
I'm fairly certain Chelsea opened a 300 ml bottle of dreamy clouds to sell a couple of glasses. I caught Sophia as she was about to pour from the larger bottle and had her finish of that small one that was still sitting in the fridge.
R&M needs: The Asahi machine needs to be serviced by a professional. There is an ongoing issue with a geyser of beer shooting out of the nozzle when a beer is poured. I tightened it once after Sayo brought it to my attention. Maybe 20 minutes later, the entire tap had come off and beer was... well I took a beer bath as did a lot of surface area in the server station. I turned off the machine, managed to get it reassembled, but having no faith in it staying together, I 86'd Asahi.
86'd items/ need more:
Wednesday, April 27, 2016
Wednesday 4/27/16
Written By: Samara
LY Lunch Sales: $971
Projected Sales : $1944
TY Lunch Sales: $1439
+/- : +48% over LY & -$505 under PS
Lunch Covers: 86
Avg PPA: $16.73
LY Dinner Sales: $5074
Projected Sales : $5423
TY Dinner Sales: $5291
+/- : +4% over LY & -$132 under PS
Dinner Covers: 198
Avg PPA: $26.72
Previous Days Labor: 13%
Previous Days Comps: 3.92%
Controllable Comps: 5.27% (couple of DNLs)
Weather: high 80's, hot and muggy during the day. Cooled down a bit at night.
Special events?:
Who worked: LUNCH- Kelly, Sayo, Lindsey, Johnny (CL), Cindy (H), Chris (FR). John (SA)
DINNER- Krystin, Naoto, Camacho, Sophia (CL), Maverick & Kelly (H), Hiroe (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times: Lunch servers had great energy, business was pretty slow in general. Never on a wait. No customer issues to note. Cut Kelly at 1 and Sayo at 1:15. Lindsey and Johnny held it down for the rest of service.
Dinner was chaotic at first. Four servers on because no one would pick up Kate's shift last minute. Naoto came in early so there would be two openers. Four separate parties were sitting in the lobby at 5 minutes to open. There was a huge rush for the first 20 minutes of service, with about half of the tables sat. Kitchen and sushi bar alike were cranking out food. Naoto, Krystin, and I actively helped run food, bring set ups, and water tables for each other. Jason Camacho showed up early, around 5:10, but didn't jump in to help when I asked if he was "here". I took the reigns at the host stand, which gave me a chance to see what Maverick could do. Because I was running around, it didn't give me time to inform Sophia that she didn't have B1, which she greeted, but the party room, which she figured out shortly after. When Kelly came in at 6pm, things evened out. Lots of 3's,4's, and 5's which utilized the new floor chart perfectly. On a wait by 6, which stay solidly around 25-35 minutes for most of the night. Around 8pm, the wait was primarily 2's. Died off around 9 when I cut Kelly and Krystin. I cut Naoto at 9:30 and Camacho at 9:45.
No long ticket times or customer issue. Everyone was hustling. Already spoke to Take about this: Endo rolls looked rather skinny. I saw Kumi prepping them during lunch.
I have an interview with Ara from Daruma on Friday at 2:30 for a potential SA.
Specials: Japanese Uni 4, Snow Crab 13, Hirame 9, Fried Botan Ebi 1
3 Staff members that stood out (why/how): Jason Camacho was in a weird mood when he got here but it never effected his work ethic, which I really commend him for. Not sure what's going on with him. He didn't say a peep.
Maverick was a vast improvement from yesterday. He's still really new to hosting, so it's just a matter of learning the ropes and feeling confident. Kelly was big help in mentoring him. He'll need consistent prompting until everything becomes second nature.
Krystin is so helpful to her teammates. It's beyond amazing! Sometimes I wish more of the servers were as caring as she is. I tried to give her a gift card for her endless efforts but she asked for Kome bucks instead. I obliged.
Any VIP's in? Miles from Fastball at lunch, Kenny, Leslie, Courtney, Lindsey Creel, Kelly's roommates
Comps& Void Detail:
-3 Promo Kome Bucks
-Void 2 Glasses of Le Pive. 86'd
-2 birthday desserts
-Manager comp two pieces of Saba for Miles
R&M needs:
86'd items/ need more: Low on house red and most of our Rose.
LY Lunch Sales: $971
Projected Sales : $1944
TY Lunch Sales: $1439
+/- : +48% over LY & -$505 under PS
Lunch Covers: 86
Avg PPA: $16.73
LY Dinner Sales: $5074
Projected Sales : $5423
TY Dinner Sales: $5291
+/- : +4% over LY & -$132 under PS
Dinner Covers: 198
Avg PPA: $26.72
Previous Days Labor: 13%
Previous Days Comps: 3.92%
Controllable Comps: 5.27% (couple of DNLs)
Weather: high 80's, hot and muggy during the day. Cooled down a bit at night.
Special events?:
Who worked: LUNCH- Kelly, Sayo, Lindsey, Johnny (CL), Cindy (H), Chris (FR). John (SA)
DINNER- Krystin, Naoto, Camacho, Sophia (CL), Maverick & Kelly (H), Hiroe (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times: Lunch servers had great energy, business was pretty slow in general. Never on a wait. No customer issues to note. Cut Kelly at 1 and Sayo at 1:15. Lindsey and Johnny held it down for the rest of service.
Dinner was chaotic at first. Four servers on because no one would pick up Kate's shift last minute. Naoto came in early so there would be two openers. Four separate parties were sitting in the lobby at 5 minutes to open. There was a huge rush for the first 20 minutes of service, with about half of the tables sat. Kitchen and sushi bar alike were cranking out food. Naoto, Krystin, and I actively helped run food, bring set ups, and water tables for each other. Jason Camacho showed up early, around 5:10, but didn't jump in to help when I asked if he was "here". I took the reigns at the host stand, which gave me a chance to see what Maverick could do. Because I was running around, it didn't give me time to inform Sophia that she didn't have B1, which she greeted, but the party room, which she figured out shortly after. When Kelly came in at 6pm, things evened out. Lots of 3's,4's, and 5's which utilized the new floor chart perfectly. On a wait by 6, which stay solidly around 25-35 minutes for most of the night. Around 8pm, the wait was primarily 2's. Died off around 9 when I cut Kelly and Krystin. I cut Naoto at 9:30 and Camacho at 9:45.
No long ticket times or customer issue. Everyone was hustling. Already spoke to Take about this: Endo rolls looked rather skinny. I saw Kumi prepping them during lunch.
I have an interview with Ara from Daruma on Friday at 2:30 for a potential SA.
Specials: Japanese Uni 4, Snow Crab 13, Hirame 9, Fried Botan Ebi 1
3 Staff members that stood out (why/how): Jason Camacho was in a weird mood when he got here but it never effected his work ethic, which I really commend him for. Not sure what's going on with him. He didn't say a peep.
Maverick was a vast improvement from yesterday. He's still really new to hosting, so it's just a matter of learning the ropes and feeling confident. Kelly was big help in mentoring him. He'll need consistent prompting until everything becomes second nature.
Krystin is so helpful to her teammates. It's beyond amazing! Sometimes I wish more of the servers were as caring as she is. I tried to give her a gift card for her endless efforts but she asked for Kome bucks instead. I obliged.
Any VIP's in? Miles from Fastball at lunch, Kenny, Leslie, Courtney, Lindsey Creel, Kelly's roommates
Comps& Void Detail:
-3 Promo Kome Bucks
-Void 2 Glasses of Le Pive. 86'd
-2 birthday desserts
-Manager comp two pieces of Saba for Miles
R&M needs:
86'd items/ need more: Low on house red and most of our Rose.
Tuesday, April 26, 2016
Tuesday 4/26/16
Written By: Samara
LY Lunch Sales: $1546
Projected Sales : $1818
TY Lunch Sales: $2090
+/- : +35% over LY & +$272 over PS
Lunch Covers: 111
Avg PPA: $18.83
LY Dinner Sales: $4711
Projected Sales : $4968
TY Dinner Sales: $5544
+/- : +18% over LY & +$576 over PS
Dinner Covers: 202
Avg PPA: $27.45
Previous Days Labor: 20%
Previous Days Comps: 4.37%
Controllable Comps: 0%!
Weather:
Special events?:
Who worked: LUNCH- Mandy, Lindsey, Krystin, Johnny (CL), Cindy (H), John (SA), Hiroe (FR)
DINNER- Mandy, Lindsey, Kelly, Ruthy, Clair (CL), Cindy & Maverick (H), John (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Busy lunch. Great pace. No customer issues. Some long ticket times, especially from the kitchen but nothing crazy or worth comping. A 5 top received 4 out of their 5 entrees with a 10-15 minute lag for the last dish. Can we work on issues like this with the kitchen? Hot food absolutely need to go out at the same time or within a couple minutes of each other. Cut Lindsey at 1:15, Mandy at 1:30, and Krystin at 1:45.
I added Kayo's notes about tea and coffee to the dinner roster.
Dinner was even busier. On a wait by 6:30 which grew to 45minutes- 1 hour by 8pm. Cindy and I really got the brunt of how busy it was. The servers, sushi bar, and kitchen worked through the night with such ease. It seemed as though everyone on the wait wanted drinks. It was the best decision to send Maverick home early (more about that below)...think his presence would have been more of a hinderance than a help. Can't decide if I need to schedule a CT on Tuesday now or schedule only our stronger hosts with cocktailing ability.
Ran out of Asahi glasses, sake glasses, AND pint glasses multiple times. Orlando was doing his best to keep up with the demand. By the end of the evening, we were running out of sushi bar stock left and right. Stayed on a wait until 9:30 but I had already cut Lindsey & Mandy (both doubles) because their sections were full.
Tonight, I tried the section changes and cuts. Clair did't like the idea of having B1 taken away from the closer but after a long discussion she said she understood how neglected that table can be depending on the events of the night. The change overall worked out better, with covers and sales that are equally reflected.
Mandy had a table order a lot of nigiri. They were saving their multiple orders on Uni for last. Mandy confirmed with sushi bar that her orders could be made. She put them on a delay. When they were fired, Take said they were 86'd. She seemed rather annoyed and I would be to, especially so late into someone coursed dinner. The table were regulars and very understand when I gave them some recovery Kome bucks for next time.
Specials:
3 Staff members that stood out (why/how): Caught Maverick on his phone at the host stand around 4:45pm. I can directly map his downward spiral from here. Within the first 15 minutes of opening he's visibly teary eyed. Just broke up with his boyfriend. I console him and get him back on track...or so I think. 2 out of the 6 for the 6:00 reso show up around 5:30. I believe it's to take advantage of the happy hour prices but they tell him it's because they're old and need to sit down. He tells me soon after that when he was confirming the woman who made the reso she said her party would be "trickling in." I made it clear to Maverick that if he's unsure of a situation that he needs to grab the manager on duty.
Because he sat the 2 early birds, he didn't mention the 8pm reso. At this point I know I have a lot of damage control to do. When the head of the party arrives, I let her know that we don't usually seat incomplete parties, especially for the party room, but we would gladly make an exception. I then mentioned the 8pm reso when she got huffy and said "well I don't want to be rushed. What if I want to stay later than 8pm?" I agreed to seat her somewhere else in the restaurant if she wanted to stay past 8. They party of 6 is not complete until 6:45. At 8pm on the dot, the next reso arrived. I politely reminded the party room of the next reso and the head of the party huffed again "I know, we're leaving." All of this could have been avoided if Maverick had spoken up.
When we started to get busy, he would just stand there and sulk, standing behind Cindy. I sent him home at 7pm and asked him to come back tomorrow with a smile and a perkier attitude.
Any VIP's in? Couple with toddler at the sushi bar, Rachel & Carlos, David & Ransom, Victoria, Nay Nay
Comps& Void Detail:
-2 Promo Kome Bucks
-Owner Comp for Kayo
-Owner Comp for B2 from Take
-DNL Tori Teba. The red vein in the wings freaked out the table and they thought the chicken was raw.
-Void 4 Sake Toro. 86'd
-DNL Fish and Chips. Guy didn't realized it was tilapia.
-Void Uni. 86'd
-Void Tsubugai. 86'd
R&M needs:
86'd items/ need more: Hand towels for the server station, Katsuo, Hama Toro, Sake Toro, All Toro, Saba, Mirugai, Tsubugai, Sapporo,
LY Lunch Sales: $1546
Projected Sales : $1818
TY Lunch Sales: $2090
+/- : +35% over LY & +$272 over PS
Lunch Covers: 111
Avg PPA: $18.83
LY Dinner Sales: $4711
Projected Sales : $4968
TY Dinner Sales: $5544
+/- : +18% over LY & +$576 over PS
Dinner Covers: 202
Avg PPA: $27.45
Previous Days Labor: 20%
Previous Days Comps: 4.37%
Controllable Comps: 0%!
Weather:
Special events?:
Who worked: LUNCH- Mandy, Lindsey, Krystin, Johnny (CL), Cindy (H), John (SA), Hiroe (FR)
DINNER- Mandy, Lindsey, Kelly, Ruthy, Clair (CL), Cindy & Maverick (H), John (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Busy lunch. Great pace. No customer issues. Some long ticket times, especially from the kitchen but nothing crazy or worth comping. A 5 top received 4 out of their 5 entrees with a 10-15 minute lag for the last dish. Can we work on issues like this with the kitchen? Hot food absolutely need to go out at the same time or within a couple minutes of each other. Cut Lindsey at 1:15, Mandy at 1:30, and Krystin at 1:45.
I added Kayo's notes about tea and coffee to the dinner roster.
Dinner was even busier. On a wait by 6:30 which grew to 45minutes- 1 hour by 8pm. Cindy and I really got the brunt of how busy it was. The servers, sushi bar, and kitchen worked through the night with such ease. It seemed as though everyone on the wait wanted drinks. It was the best decision to send Maverick home early (more about that below)...think his presence would have been more of a hinderance than a help. Can't decide if I need to schedule a CT on Tuesday now or schedule only our stronger hosts with cocktailing ability.
Ran out of Asahi glasses, sake glasses, AND pint glasses multiple times. Orlando was doing his best to keep up with the demand. By the end of the evening, we were running out of sushi bar stock left and right. Stayed on a wait until 9:30 but I had already cut Lindsey & Mandy (both doubles) because their sections were full.
Tonight, I tried the section changes and cuts. Clair did't like the idea of having B1 taken away from the closer but after a long discussion she said she understood how neglected that table can be depending on the events of the night. The change overall worked out better, with covers and sales that are equally reflected.
Mandy had a table order a lot of nigiri. They were saving their multiple orders on Uni for last. Mandy confirmed with sushi bar that her orders could be made. She put them on a delay. When they were fired, Take said they were 86'd. She seemed rather annoyed and I would be to, especially so late into someone coursed dinner. The table were regulars and very understand when I gave them some recovery Kome bucks for next time.
Specials:
3 Staff members that stood out (why/how): Caught Maverick on his phone at the host stand around 4:45pm. I can directly map his downward spiral from here. Within the first 15 minutes of opening he's visibly teary eyed. Just broke up with his boyfriend. I console him and get him back on track...or so I think. 2 out of the 6 for the 6:00 reso show up around 5:30. I believe it's to take advantage of the happy hour prices but they tell him it's because they're old and need to sit down. He tells me soon after that when he was confirming the woman who made the reso she said her party would be "trickling in." I made it clear to Maverick that if he's unsure of a situation that he needs to grab the manager on duty.
Because he sat the 2 early birds, he didn't mention the 8pm reso. At this point I know I have a lot of damage control to do. When the head of the party arrives, I let her know that we don't usually seat incomplete parties, especially for the party room, but we would gladly make an exception. I then mentioned the 8pm reso when she got huffy and said "well I don't want to be rushed. What if I want to stay later than 8pm?" I agreed to seat her somewhere else in the restaurant if she wanted to stay past 8. They party of 6 is not complete until 6:45. At 8pm on the dot, the next reso arrived. I politely reminded the party room of the next reso and the head of the party huffed again "I know, we're leaving." All of this could have been avoided if Maverick had spoken up.
When we started to get busy, he would just stand there and sulk, standing behind Cindy. I sent him home at 7pm and asked him to come back tomorrow with a smile and a perkier attitude.
Any VIP's in? Couple with toddler at the sushi bar, Rachel & Carlos, David & Ransom, Victoria, Nay Nay
Comps& Void Detail:
-2 Promo Kome Bucks
-Owner Comp for Kayo
-Owner Comp for B2 from Take
-DNL Tori Teba. The red vein in the wings freaked out the table and they thought the chicken was raw.
-Void 4 Sake Toro. 86'd
-DNL Fish and Chips. Guy didn't realized it was tilapia.
-Void Uni. 86'd
-Void Tsubugai. 86'd
R&M needs:
86'd items/ need more: Hand towels for the server station, Katsuo, Hama Toro, Sake Toro, All Toro, Saba, Mirugai, Tsubugai, Sapporo,
Monday, April 25, 2016
Monday 4/25/16 recap
Written By: Dusten
LY Lunch Sales: 2601
Projected Sales :2660
TY Lunch Sales: 1564
+/- : -40% down from LY and $1096 under PS
Lunch Covers: 89
Avg PPA: 17.57
LY Dinner Sales: 4156
Projected Sales : 4950
TY Dinner Sales: 4401
+/- : -$549 under PS and 6% over LY
Dinner Covers: 166
Avg PPA: 26.51
Previous Days Labor: 18%
Previous Days Comps: 3.96%
Controllable Comps: 1.23%
Weather: Sunny warm.
Special events?:
Who worked: Lunch: Clair, Krystin, Mandy, Johnny CL Junko H, Hiroe FR and Taylor SA.
Flow of Business, Cuts and Ticket Times: Lunch was fairly slow. No inordinate ticket times. Got our main push between 12:15 and 12:45. I cut Clair at 1pm, Many at 1:15pm and Krystin at 1:45pm. Steady trickle of tables right up until close... and then one just barely after.
Dinner wasn't very busy either. Went on a small wait. The queue never got beyond 3 or 4 parties waiting. No ticket time issues. One guest complained of an overcooked salmon salad. I feel like people's tastes to how they want salmon cooked can be as particular as they are for steak. Maybe we can offer rare, medium and well done options? I cut Clair at 8:15 and Grace at 8:25pm. I cut Grant a little later on as it looked like we might get another pop. Just a few tables that walked in a once. Do I let him go at 8:45pm. We had a 7 top walk in at 9pm. They had to wait about 25 minutes as the party room was still occupied and we had just the right amount of tables being used. I cut Krystin at 9pm and left Ruthy and Camacho to close it out.
Specials:
3 Staff members that stood out (why/how):
-Brian staged for kitchen manager today. Very quiet guy. The female servers were a little put off by his demeanor. Intuition or prejudice? I don't know. He didn't eat anything for lunch and from what I could tell, really just stood in one place for almost all of service without saying or doing anything really. I don't know how engaged a staging KM should be, but he almost looked bored.
-Clair handled a abysmal night with dignity and humility. She and Krystin were the doubles today and because Krystin had the back B's last night, tonight the honor was Clair's. She had a table sit for 2 hours. Not unusual, but as a result, when I cut her, her covers were half of nearly everyone else's and Grace at second cut (with only a 15 minute difference between cuts), sold more than twice as much as Clair. Her sales looked like a slow lunch. Again, just reporting the facts. For being a good sport in our floor plan 'experiment,' I gave her $15 Kome bucks.
-I haven't mentioned Hiroe in a while. I noticed her a couple of times making sure quality food and good presentation were all she brought to every table. A midnight sun toppled on the plate- she stopped and fixed it. She was the one to bring the "overcooked" salmon to my attention. She had already asked the woman if she would like us to make it again for her. Hiroe told me about the situation on her way back to the kitchen to ask for a remake. In some instances it is necessary to involve a manager, but I really appreciate it when a knowledgeable staff member takes it upon themselves save face for Kome with our guests.
-I had to stop Miriam from leaving so that I could check her out. She was ready to go 5 minutes after we closed. There wasn't much for her to do, but I had to remind her to check with the MOD before leaving.
-Grace is the culprit, or one of them, for putting a glass rack on the freezer with nearly-empty soy sauce bottles in it to be washed. She defended herself by saying she rinsed out the soy sauce bottles before putting them in the rack. I countered with her likely being the only one that does that, considering the nasty mess of soy sauce I clean off the freezer every Thursday night. She obliged and said she won't do it again.
Any VIP's in? Lauren and her little dog at lunch. A couple other faces I know. Owner of Weather Up. Owner of 9 Bands Whisky. Apparently he used to be part owner of Tito's Vodka. Whip In owner.
Kaila from Serendipity came in to have a tasting with Elizabeth. She left 2 prosecco bottles in the refrigerator and some literature for those which I will leave in Elizabeth's box.
Comps& Void Detail: void maguro sashimi- double ring.
Someone opened an Oasis last night and it didn't get sold
$15 kome bucks.
Bday desserted a kansai mule for a girl's 21st bday.
glass ginjo- misring.
R&M needs:
86'd items/ need more: Masking tape for labeling in the kitchen.
LY Lunch Sales: 2601
Projected Sales :2660
TY Lunch Sales: 1564
+/- : -40% down from LY and $1096 under PS
Lunch Covers: 89
Avg PPA: 17.57
LY Dinner Sales: 4156
Projected Sales : 4950
TY Dinner Sales: 4401
+/- : -$549 under PS and 6% over LY
Dinner Covers: 166
Avg PPA: 26.51
Previous Days Labor: 18%
Previous Days Comps: 3.96%
Controllable Comps: 1.23%
Weather: Sunny warm.
Special events?:
Who worked: Lunch: Clair, Krystin, Mandy, Johnny CL Junko H, Hiroe FR and Taylor SA.
Flow of Business, Cuts and Ticket Times: Lunch was fairly slow. No inordinate ticket times. Got our main push between 12:15 and 12:45. I cut Clair at 1pm, Many at 1:15pm and Krystin at 1:45pm. Steady trickle of tables right up until close... and then one just barely after.
Dinner wasn't very busy either. Went on a small wait. The queue never got beyond 3 or 4 parties waiting. No ticket time issues. One guest complained of an overcooked salmon salad. I feel like people's tastes to how they want salmon cooked can be as particular as they are for steak. Maybe we can offer rare, medium and well done options? I cut Clair at 8:15 and Grace at 8:25pm. I cut Grant a little later on as it looked like we might get another pop. Just a few tables that walked in a once. Do I let him go at 8:45pm. We had a 7 top walk in at 9pm. They had to wait about 25 minutes as the party room was still occupied and we had just the right amount of tables being used. I cut Krystin at 9pm and left Ruthy and Camacho to close it out.
Specials:
3 Staff members that stood out (why/how):
-Brian staged for kitchen manager today. Very quiet guy. The female servers were a little put off by his demeanor. Intuition or prejudice? I don't know. He didn't eat anything for lunch and from what I could tell, really just stood in one place for almost all of service without saying or doing anything really. I don't know how engaged a staging KM should be, but he almost looked bored.
-Clair handled a abysmal night with dignity and humility. She and Krystin were the doubles today and because Krystin had the back B's last night, tonight the honor was Clair's. She had a table sit for 2 hours. Not unusual, but as a result, when I cut her, her covers were half of nearly everyone else's and Grace at second cut (with only a 15 minute difference between cuts), sold more than twice as much as Clair. Her sales looked like a slow lunch. Again, just reporting the facts. For being a good sport in our floor plan 'experiment,' I gave her $15 Kome bucks.
-I haven't mentioned Hiroe in a while. I noticed her a couple of times making sure quality food and good presentation were all she brought to every table. A midnight sun toppled on the plate- she stopped and fixed it. She was the one to bring the "overcooked" salmon to my attention. She had already asked the woman if she would like us to make it again for her. Hiroe told me about the situation on her way back to the kitchen to ask for a remake. In some instances it is necessary to involve a manager, but I really appreciate it when a knowledgeable staff member takes it upon themselves save face for Kome with our guests.
-I had to stop Miriam from leaving so that I could check her out. She was ready to go 5 minutes after we closed. There wasn't much for her to do, but I had to remind her to check with the MOD before leaving.
-Grace is the culprit, or one of them, for putting a glass rack on the freezer with nearly-empty soy sauce bottles in it to be washed. She defended herself by saying she rinsed out the soy sauce bottles before putting them in the rack. I countered with her likely being the only one that does that, considering the nasty mess of soy sauce I clean off the freezer every Thursday night. She obliged and said she won't do it again.
Any VIP's in? Lauren and her little dog at lunch. A couple other faces I know. Owner of Weather Up. Owner of 9 Bands Whisky. Apparently he used to be part owner of Tito's Vodka. Whip In owner.
Kaila from Serendipity came in to have a tasting with Elizabeth. She left 2 prosecco bottles in the refrigerator and some literature for those which I will leave in Elizabeth's box.
Comps& Void Detail: void maguro sashimi- double ring.
Someone opened an Oasis last night and it didn't get sold
$15 kome bucks.
Bday desserted a kansai mule for a girl's 21st bday.
glass ginjo- misring.
R&M needs:
86'd items/ need more: Masking tape for labeling in the kitchen.
Sunday, April 24, 2016
Sunday 4/24/16 PM
Written By: Dusten
LY Dinner Sales: 4609
Projected Sales : 5713
TY Dinner Sales: 5317
+/- : -396 under PS and up 15% from LY
Dinner Covers: 197
Avg PPA: 26.99
Weather: cloudy and 70's
Special events?:
Who worked: Krystin, Grace, Mandy, Camacho, Clair CL, Chelsea H, Ruthy training Maverick to host, John SA and Taylor FR.
Flow of Business, Cuts and Ticket Times: Busy for a good while. opened with 30 covers. We filled up at 6:10pm. Stayed on a wait until nearly 9pm. Had a kome fries and a veggie tempura take about 30 minutes at one point. Wait times went up to about 30 but averaged 15-20 minutes. I cut Chelsea and Krystin at 9pm, Grace at 9:15 and Mandy at 9:30pm. No parties reserved but had a 7 top walk in.
I noticed a con to the new table arrangement with the back A's. If that section is full there is no passage between A7 and A9 which inhibited delivery of food and bussing.
Also Krystin's sales (back B's) were significantly lower than everyone else's. While that can be attributed to a number of things, but it may be a good idea to track sales in that section to see if there is a pattern.
Specials: 3 Japanese uni, 9 crab nigiri, 6 tsubugai.
3 Staff members that stood out (why/how): Lots of servers feeling rough after last night. Hard to tell what ailments were self-induced from partying and what might be genuine sicknesses. Mostly the former. In any case everyone put on their game-face and toughed it out. Pretty proud of them.
-Maverick was downright pleasant at the host stand tonight. Ruthy let him run the board. At one point he got tripped up on quote times and seating preferences, but I saw no signs of anything like what Sophia mentioned. Hopefully it was an anomaly.
-Chelsea basically cocktailed with Maverick and Ruthy running the stand. I just had her make the drinks but not ring them in. She says she feels more confident about making those drinks and keeping up with orders. I don't know how far along she is in her cocktail training but it seemed to work out. Couldn't tell you how much she sold, but it was worth buying her few nigiri pieces. I also noticed she is unafraid to very politely ask guests waiting for a table and are s meanwhile standing directly in everyone's way to relocate to our half empty lobby. That was great.
-Gave John some Kome bucks tonight- just for being a big help always. Tonight is was exception.
Any VIP's in? A guy proposed to his girlfriend at the sushi bar. That was pretty cool. Nathan and friends. Camacho's girlfriend and her mom. Uchi/Uchiko chefs I recognized. Kazu of Fukumoto. A good number of familiar faces.
Comps& Void Detail: FNF for Camacho's girlfriend.
1x crab nigiri- 86'd.
2x sapporo- misring.
1x 22oz Kirin- 86'd
1x kihada maguro nigiri- misring
2x kome buck cards.
1x tako nigiri- 86'd
1x sunomono- tako 86'd
R&M needs: Roach sighting in the kitchen. They're getting brave again.
Ruthy says she can't find the key to the paper towel dispensers in the bathroom. We keep them in the drawer in the bathroom?
86'd items/ need more: Green tea ice cream. Lots of sushi.
LY Dinner Sales: 4609
Projected Sales : 5713
TY Dinner Sales: 5317
+/- : -396 under PS and up 15% from LY
Dinner Covers: 197
Avg PPA: 26.99
Weather: cloudy and 70's
Special events?:
Who worked: Krystin, Grace, Mandy, Camacho, Clair CL, Chelsea H, Ruthy training Maverick to host, John SA and Taylor FR.
Flow of Business, Cuts and Ticket Times: Busy for a good while. opened with 30 covers. We filled up at 6:10pm. Stayed on a wait until nearly 9pm. Had a kome fries and a veggie tempura take about 30 minutes at one point. Wait times went up to about 30 but averaged 15-20 minutes. I cut Chelsea and Krystin at 9pm, Grace at 9:15 and Mandy at 9:30pm. No parties reserved but had a 7 top walk in.
I noticed a con to the new table arrangement with the back A's. If that section is full there is no passage between A7 and A9 which inhibited delivery of food and bussing.
Also Krystin's sales (back B's) were significantly lower than everyone else's. While that can be attributed to a number of things, but it may be a good idea to track sales in that section to see if there is a pattern.
Specials: 3 Japanese uni, 9 crab nigiri, 6 tsubugai.
3 Staff members that stood out (why/how): Lots of servers feeling rough after last night. Hard to tell what ailments were self-induced from partying and what might be genuine sicknesses. Mostly the former. In any case everyone put on their game-face and toughed it out. Pretty proud of them.
-Maverick was downright pleasant at the host stand tonight. Ruthy let him run the board. At one point he got tripped up on quote times and seating preferences, but I saw no signs of anything like what Sophia mentioned. Hopefully it was an anomaly.
-Chelsea basically cocktailed with Maverick and Ruthy running the stand. I just had her make the drinks but not ring them in. She says she feels more confident about making those drinks and keeping up with orders. I don't know how far along she is in her cocktail training but it seemed to work out. Couldn't tell you how much she sold, but it was worth buying her few nigiri pieces. I also noticed she is unafraid to very politely ask guests waiting for a table and are s meanwhile standing directly in everyone's way to relocate to our half empty lobby. That was great.
-Gave John some Kome bucks tonight- just for being a big help always. Tonight is was exception.
Any VIP's in? A guy proposed to his girlfriend at the sushi bar. That was pretty cool. Nathan and friends. Camacho's girlfriend and her mom. Uchi/Uchiko chefs I recognized. Kazu of Fukumoto. A good number of familiar faces.
Comps& Void Detail: FNF for Camacho's girlfriend.
1x crab nigiri- 86'd.
2x sapporo- misring.
1x 22oz Kirin- 86'd
1x kihada maguro nigiri- misring
2x kome buck cards.
1x tako nigiri- 86'd
1x sunomono- tako 86'd
R&M needs: Roach sighting in the kitchen. They're getting brave again.
Ruthy says she can't find the key to the paper towel dispensers in the bathroom. We keep them in the drawer in the bathroom?
86'd items/ need more: Green tea ice cream. Lots of sushi.
Sunday AM 4.24.16
Written By: Elizabeth
LY Lunch Sales: $288 (one year ago today was the great coffee crash of 2015. When Mandy fatefully brewed coffee, with the lid on, and fried our computers)
Projected Sales : $2160
TY Lunch Sales: $2181
+/- : Over LY obviously. and $21 over PS
Lunch Covers: 115
Avg PPA: $18.97
Previous Days Labor: 16%
Previous Days Comps: 4.36%
Controllable Comps: 4.66% ($8.50 Server Misring, $10 DNL- toro taku hr)
Weather: Overcast at times. But pleasant in temp.
Special events?:
Who worked: Kelly, Krystin & Grace. Chris Host, John SA, Taylor FR.
Flow of Business, Cuts and Ticket Times:
Slow to start and a pretty mellow day, which I was okay with, considering we were only running with 3 servers since Stephanie up and moved to Denver at a moments notice.
The girls held down the floor really well, and were all in motion throughout the shift.
Alex, the old Ramen cook, was in for lunch. First he asked me if he could give me a credit card number from "his boss" over the phone to pay for his lunch. I said no. Then, mid meal, he went outside for a minute, and came back in a cloud of pot. Like, it wreaked. So much so I had to go ask him that should he decide to do that again, he spray something on himself to mask the odor, it was that pungent. Not to be a prude or anything, but it was so strong it made me nauseated.
Other than that...I cut Grace at 2:15 because her section was empty. We had about 6 tables walk in after that, along with a 6-top, but Kelly and Krystin handled it well!
Had a guy and his daughter come in at 2:43, and Chris let them know that last call would be at 3 and the guy got real upset, saying that he didn't want to be rushed, and we tried to explain to him we weren't rushing him we were just giving him a heads up. But he wouldn't let it go and stormed out. No other tables came in after that.
3 Staff members that stood out (why/how):
They all did a great job today!
Any VIP's in?
Old John
Comps& Void Detail:
R&M needs:
86'd items/ need more:
LY Lunch Sales: $288 (one year ago today was the great coffee crash of 2015. When Mandy fatefully brewed coffee, with the lid on, and fried our computers)
Projected Sales : $2160
TY Lunch Sales: $2181
+/- : Over LY obviously. and $21 over PS
Lunch Covers: 115
Avg PPA: $18.97
Previous Days Labor: 16%
Previous Days Comps: 4.36%
Controllable Comps: 4.66% ($8.50 Server Misring, $10 DNL- toro taku hr)
Weather: Overcast at times. But pleasant in temp.
Special events?:
Who worked: Kelly, Krystin & Grace. Chris Host, John SA, Taylor FR.
Flow of Business, Cuts and Ticket Times:
Slow to start and a pretty mellow day, which I was okay with, considering we were only running with 3 servers since Stephanie up and moved to Denver at a moments notice.
The girls held down the floor really well, and were all in motion throughout the shift.
Alex, the old Ramen cook, was in for lunch. First he asked me if he could give me a credit card number from "his boss" over the phone to pay for his lunch. I said no. Then, mid meal, he went outside for a minute, and came back in a cloud of pot. Like, it wreaked. So much so I had to go ask him that should he decide to do that again, he spray something on himself to mask the odor, it was that pungent. Not to be a prude or anything, but it was so strong it made me nauseated.
Other than that...I cut Grace at 2:15 because her section was empty. We had about 6 tables walk in after that, along with a 6-top, but Kelly and Krystin handled it well!
Had a guy and his daughter come in at 2:43, and Chris let them know that last call would be at 3 and the guy got real upset, saying that he didn't want to be rushed, and we tried to explain to him we weren't rushing him we were just giving him a heads up. But he wouldn't let it go and stormed out. No other tables came in after that.
3 Staff members that stood out (why/how):
They all did a great job today!
Any VIP's in?
Old John
Comps& Void Detail:
R&M needs:
86'd items/ need more:
Saturday, April 23, 2016
Saturday PM 4.23.16
Written By: Elizabeth
LY Dinner Sales: $7071
Projected Sales : $8010
TY Dinner Sales: $6374
+/- : -10% LY and -$1636 PS
Dinner Covers: 242
Avg PPA: $26.32
Weather: Beautiful night! mid 60s, maybe low 70s.
Special events?: Austin Food & Wine Festival had some alternative plans, Burlesque Festival.
Who worked: Camacho, Clair, Kelly, Miho, Dusten CL. Miriam & Grant Hosted, Cindy CT, John SA, Hiroe FR.
Flow of Business, Cuts and Ticket Times:
Slow mellow night, perhaps due to all the free stuff going on for anyone that had a pass to the AF&WF. The crew tonight (namely Clair and Camacho) were vocal about the changing of tables, even though it didn't affect either of their sections. Kelly was in the back b's and Miho was in the back A's. Their argument was based off # of tables rather than covers. I tried to explain that the number of covers was still the same, but their argument was: Back b's now only has 3 tables as opposed to 4, and the back A's has 4 two tops and a 4 top, which could impede on service if all 3 of the two tops all ordered a bottle of wine or sake at the same time...
In any case, service tonight was slow. We didn't go on a wait until after 6pm, and came off the wait around 9pm. I cut Kelly at 9:10. Camacho was begging to be cut since both his 7pm and 9pm party were no shows. But I told him he was 3rd cut so he had to wait until I cut Clair and was ready to go 3 on. Fuel for the fire, I'm sure. Cut down to 2 on at 9:45 because both Clair and Camacho only had 1 table each and there was only about 6 tables left in the entire restaurant. Then between 10:05-10:15 8 tables walked in back to back. It was a little nerve racking at first, but Miho and Dusten handled the crowd well. I honestly thought we were going to go back on a wait, but it died down after 10:20. No other tables came in after that.
The new floor chart proved it's weight in Gold, however, because we were able to seat a 5 top at B5, and a 6 top at B6-7, and then another 5 top at B5 after the other turned over, and then appropriately sized parties thereafter. The only time we sat 2 tops there was right at the end, and that was the only thing we had on the waitlist and I cut Kelly shortly thereafter
Specials:
Japanese Uni
3 Staff members that stood out (why/how):
No real standouts tonight other than the opinionated mentioned above.
Any VIP's in?
Owner of the Omelettetry (how do you spell that? Is it even a word?)
Comps& Void Detail:
Voided Fire Eagle, 86'd.
DNL Toro Taku Hand Roll. he said the toro smelled funny. It was the pickled daikon he was smelling. I assured him of it, but he wanted a tarantula roll instead. .
R&M needs:
86'd items/ need more:
Sold a TON of alcohol this week. 4 cases of Fire Eagle alone. That's a LOT!
LY Dinner Sales: $7071
Projected Sales : $8010
TY Dinner Sales: $6374
+/- : -10% LY and -$1636 PS
Dinner Covers: 242
Avg PPA: $26.32
Weather: Beautiful night! mid 60s, maybe low 70s.
Special events?: Austin Food & Wine Festival had some alternative plans, Burlesque Festival.
Who worked: Camacho, Clair, Kelly, Miho, Dusten CL. Miriam & Grant Hosted, Cindy CT, John SA, Hiroe FR.
Flow of Business, Cuts and Ticket Times:
Slow mellow night, perhaps due to all the free stuff going on for anyone that had a pass to the AF&WF. The crew tonight (namely Clair and Camacho) were vocal about the changing of tables, even though it didn't affect either of their sections. Kelly was in the back b's and Miho was in the back A's. Their argument was based off # of tables rather than covers. I tried to explain that the number of covers was still the same, but their argument was: Back b's now only has 3 tables as opposed to 4, and the back A's has 4 two tops and a 4 top, which could impede on service if all 3 of the two tops all ordered a bottle of wine or sake at the same time...
In any case, service tonight was slow. We didn't go on a wait until after 6pm, and came off the wait around 9pm. I cut Kelly at 9:10. Camacho was begging to be cut since both his 7pm and 9pm party were no shows. But I told him he was 3rd cut so he had to wait until I cut Clair and was ready to go 3 on. Fuel for the fire, I'm sure. Cut down to 2 on at 9:45 because both Clair and Camacho only had 1 table each and there was only about 6 tables left in the entire restaurant. Then between 10:05-10:15 8 tables walked in back to back. It was a little nerve racking at first, but Miho and Dusten handled the crowd well. I honestly thought we were going to go back on a wait, but it died down after 10:20. No other tables came in after that.
The new floor chart proved it's weight in Gold, however, because we were able to seat a 5 top at B5, and a 6 top at B6-7, and then another 5 top at B5 after the other turned over, and then appropriately sized parties thereafter. The only time we sat 2 tops there was right at the end, and that was the only thing we had on the waitlist and I cut Kelly shortly thereafter
Specials:
Japanese Uni
3 Staff members that stood out (why/how):
No real standouts tonight other than the opinionated mentioned above.
Any VIP's in?
Owner of the Omelettetry (how do you spell that? Is it even a word?)
Comps& Void Detail:
Voided Fire Eagle, 86'd.
DNL Toro Taku Hand Roll. he said the toro smelled funny. It was the pickled daikon he was smelling. I assured him of it, but he wanted a tarantula roll instead. .
R&M needs:
86'd items/ need more:
Sold a TON of alcohol this week. 4 cases of Fire Eagle alone. That's a LOT!
Saturday AM 4/23/16
Written By: Samara
LY Lunch Sales: $3346
Projected Sales : $3401
TY Lunch Sales: $2337
+/- : -30% under LY & -$1064 under PS
Lunch Covers: 145
Avg PPA: $16.12
Previous Days Labor: 12%
Previous Days Comps: 0.99%
Controllable Comps: 5.45%
Weather:
Special events?: Moontower Comedy Festival, Burlesque Festival
Who worked: Ruthy, Lindsey, Sophia, Johnny (CL), Hiroe (FR), Mandy training Maverick (SA), Miriam (H)
Flow of Business, Cuts and Ticket Times: Pretty slow overall for Saturday lunch. A few tables walked in right at open and consistent flow of tables until 1:30 when it tapered off. Never on a wait. I cut Ruthy at 1pm, Lindsey at 1:30, and Sophia at 1:40.
Specials:
3 Staff members that stood out (why/how): All misrings today were Sophia. She seemed kind of scattered brained.
Mandy did a great job training Maverick. I'll probably schedule him with Camacho and or Dusten, so he has a full and well rounded training.
Ruthy got a 21 cent tip on a $20 tab. She laughed it off.
Any VIP's in? SA John. Old John
Comps& Void Detail:
-Employee Day Off for John
-Manager comp (1 piece of hamachi for John and a glass of house white for Lindsey)
-Void Fire Eagle. 86'd
-Server Error Veggie Ramen. Guest meant Veggie Tempura
R&M needs:
86'd items/ need more: Fire Eagle
LY Lunch Sales: $3346
Projected Sales : $3401
TY Lunch Sales: $2337
+/- : -30% under LY & -$1064 under PS
Lunch Covers: 145
Avg PPA: $16.12
Previous Days Labor: 12%
Previous Days Comps: 0.99%
Controllable Comps: 5.45%
Weather:
Special events?: Moontower Comedy Festival, Burlesque Festival
Who worked: Ruthy, Lindsey, Sophia, Johnny (CL), Hiroe (FR), Mandy training Maverick (SA), Miriam (H)
Flow of Business, Cuts and Ticket Times: Pretty slow overall for Saturday lunch. A few tables walked in right at open and consistent flow of tables until 1:30 when it tapered off. Never on a wait. I cut Ruthy at 1pm, Lindsey at 1:30, and Sophia at 1:40.
Specials:
3 Staff members that stood out (why/how): All misrings today were Sophia. She seemed kind of scattered brained.
Mandy did a great job training Maverick. I'll probably schedule him with Camacho and or Dusten, so he has a full and well rounded training.
Ruthy got a 21 cent tip on a $20 tab. She laughed it off.
Any VIP's in? SA John. Old John
Comps& Void Detail:
-Employee Day Off for John
-Manager comp (1 piece of hamachi for John and a glass of house white for Lindsey)
-Void Fire Eagle. 86'd
-Server Error Veggie Ramen. Guest meant Veggie Tempura
R&M needs:
86'd items/ need more: Fire Eagle
Friday, April 22, 2016
Friday PM 4/22/16
Written By: Samara
LY Dinner Sales: 6707
Projected Sales : 7569
TY Dinner Sales: 7305
+/- : +9% over LY & -$264 under PS
Dinner Covers: 233
Avg PPA: $31.35
Weather: 70's
Special events?: Burlesque Fest
Who worked: Krystin, Lindsey, Johnny, Sophia, Dusten (CL), Kelly & Miriam (Host), John (SA), Taylor (FR)
Flow of Business, Cuts and Ticket Times: Tried out the new floor plan tonight. It came in handy for a walk in 8 top who claimed they had a reservation. I spoke to the head of the party: it seems she tried to make a reservation, a message was taken but never handed off to the manager, so the reso was never confirmed. I was very apologetic. They ended up having a great time after being sat so quickly (20 minutes and we were on a wait at the time!).
There will be an adjustment period for the new chart but I thought everyone did a great job embracing the change. Did I mention all of 4 top tables can now be converted to a 5 top? Amazing!
A crab salad was dropped off at the wrong table but other than that, no issues of table mix ups. I comped the wrongly delivered salad. Hosts were conscious about not seating 2 tops at the 4 top tables of the new B5 and B6. We might eventually need to tweak either the sections or the cuts since the back B's are now a 3 table section. We can discuss this in an upcoming manager meeting.
On a wait by 6:30. Wait got up to an hour and fifteen minutes by 7:30 and it stayed that way until about 10pm when it completely dropped off. Customers were in great spirits, most people stuck it out and waited. Had some long ticket times from the sushi bar, 30-45 minutes at one point. However, no complaints from customers. I noticed a lot of alcohol being sold, so that might be why there were no complaints. I decided to order pizza since sushi bar seemed bogged down. The staff was into the idea.
Cut Krystin and Lindsey at 10, Johnny at 10:30, and Sophia at 10:45.
Specials:
3 Staff members that stood out (why/how): Didn't run a contest tonight but I did award Krystin a mantis massage card. She's been such a consistent help with pre bussing and resetting tables in her teammates section. Also, she kept her spirits high being in back B's...she was essentially the guinea pig for the section change. Superstar indeed.
Any VIP's in? Lauren (messy haired girl), Rachel & Carlos, some other familiar faces
Comps& Void Detail: Couple of misrings that were voided, manager comp for crab salad and a piece of anago.
R&M needs:
86'd items/ need more:
LY Dinner Sales: 6707
Projected Sales : 7569
TY Dinner Sales: 7305
+/- : +9% over LY & -$264 under PS
Dinner Covers: 233
Avg PPA: $31.35
Weather: 70's
Special events?: Burlesque Fest
Who worked: Krystin, Lindsey, Johnny, Sophia, Dusten (CL), Kelly & Miriam (Host), John (SA), Taylor (FR)
Flow of Business, Cuts and Ticket Times: Tried out the new floor plan tonight. It came in handy for a walk in 8 top who claimed they had a reservation. I spoke to the head of the party: it seems she tried to make a reservation, a message was taken but never handed off to the manager, so the reso was never confirmed. I was very apologetic. They ended up having a great time after being sat so quickly (20 minutes and we were on a wait at the time!).
There will be an adjustment period for the new chart but I thought everyone did a great job embracing the change. Did I mention all of 4 top tables can now be converted to a 5 top? Amazing!
A crab salad was dropped off at the wrong table but other than that, no issues of table mix ups. I comped the wrongly delivered salad. Hosts were conscious about not seating 2 tops at the 4 top tables of the new B5 and B6. We might eventually need to tweak either the sections or the cuts since the back B's are now a 3 table section. We can discuss this in an upcoming manager meeting.
On a wait by 6:30. Wait got up to an hour and fifteen minutes by 7:30 and it stayed that way until about 10pm when it completely dropped off. Customers were in great spirits, most people stuck it out and waited. Had some long ticket times from the sushi bar, 30-45 minutes at one point. However, no complaints from customers. I noticed a lot of alcohol being sold, so that might be why there were no complaints. I decided to order pizza since sushi bar seemed bogged down. The staff was into the idea.
Cut Krystin and Lindsey at 10, Johnny at 10:30, and Sophia at 10:45.
Specials:
3 Staff members that stood out (why/how): Didn't run a contest tonight but I did award Krystin a mantis massage card. She's been such a consistent help with pre bussing and resetting tables in her teammates section. Also, she kept her spirits high being in back B's...she was essentially the guinea pig for the section change. Superstar indeed.
Any VIP's in? Lauren (messy haired girl), Rachel & Carlos, some other familiar faces
Comps& Void Detail: Couple of misrings that were voided, manager comp for crab salad and a piece of anago.
R&M needs:
86'd items/ need more:
Friday AM 4.22.16
Written By: Elizabeth
LY Lunch Sales: $2308
Projected Sales : $2508
TY Lunch Sales: $2938
+/- : 27% LY and +$430 PS
Lunch Covers: 148
Avg PPA: $19.85
Previous Days Labor:17%
Previous Days Comps: 5.19%
Controllable Comps: 3.12%
Weather: Sunny and beautiful! Low 80s
Special events?: Moontower comedy, Burlesque Fest
Who worked: Camacho, Mandy, Ruthy, Clair CL. Cindy Host, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Today was busy. But it wasn't the busy where it slows at close. No. It seemed to get busier at close. Mostly because there were 3 tables that came in right near close and ordered over $100 worth of sushi, which threw the sushi bar into a little bit of a tizzy. All day, however, the sushi bar was getting slammed with sushi lunches, Special Chirashi's & Bentos. The kitchen got killed in spurts too. I hopped back there to help expo during the hectic times. Servers seemed to maintain, and things weren't really all that bad until the last 30 minutes. I think mostly because everyone expected it to slow down, but it never did.
We had a catering order today which I think put an additional strain on the sushi bar as well as Mr.Tran was training. So just a bunch of things. But no comps due to the fact, so that was good.
3 Staff members that stood out (why/how):
-Ruthy exhibited carelessness and started pouring an asahi and walked away, therefore causing it to overflow onto the floor. Camacho caught it and Ruthy cleaned it up, but careless none the less.
-Mandy got a little flustered and thought she lost B1's credit card, when in actuality,they never gave it to her. Also in the end, I caught her restocking with the catering crate, that I specifically put a note next to saying not to use. When I told her not to use it and asked if she read the note she said no. Ironically she also didn't read the note on the coffee maker that said not to put the lid on the pot...something about Mandy and not reading notes. Not sure what it is. But it's kind of frustrating.
Any VIP's in?
Rob the Wine Guy
Cole
Comps& Void Detail:
voided a few pieces we started 86ing at the end of service. Only one comp, Server Misring, though it wasn't a misring, it was an error. Mandy was grabbing her Chirashi Tokusen to take to B1 and knocked the Botan Ebi. We remade it for him (this was the same table she thought she lost the credit card on) but he didn't get it until they were ready to pay. I took 20% off his Chirashi.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2308
Projected Sales : $2508
TY Lunch Sales: $2938
+/- : 27% LY and +$430 PS
Lunch Covers: 148
Avg PPA: $19.85
Previous Days Labor:17%
Previous Days Comps: 5.19%
Controllable Comps: 3.12%
Weather: Sunny and beautiful! Low 80s
Special events?: Moontower comedy, Burlesque Fest
Who worked: Camacho, Mandy, Ruthy, Clair CL. Cindy Host, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Today was busy. But it wasn't the busy where it slows at close. No. It seemed to get busier at close. Mostly because there were 3 tables that came in right near close and ordered over $100 worth of sushi, which threw the sushi bar into a little bit of a tizzy. All day, however, the sushi bar was getting slammed with sushi lunches, Special Chirashi's & Bentos. The kitchen got killed in spurts too. I hopped back there to help expo during the hectic times. Servers seemed to maintain, and things weren't really all that bad until the last 30 minutes. I think mostly because everyone expected it to slow down, but it never did.
We had a catering order today which I think put an additional strain on the sushi bar as well as Mr.Tran was training. So just a bunch of things. But no comps due to the fact, so that was good.
3 Staff members that stood out (why/how):
-Ruthy exhibited carelessness and started pouring an asahi and walked away, therefore causing it to overflow onto the floor. Camacho caught it and Ruthy cleaned it up, but careless none the less.
-Mandy got a little flustered and thought she lost B1's credit card, when in actuality,they never gave it to her. Also in the end, I caught her restocking with the catering crate, that I specifically put a note next to saying not to use. When I told her not to use it and asked if she read the note she said no. Ironically she also didn't read the note on the coffee maker that said not to put the lid on the pot...something about Mandy and not reading notes. Not sure what it is. But it's kind of frustrating.
Any VIP's in?
Rob the Wine Guy
Cole
Comps& Void Detail:
voided a few pieces we started 86ing at the end of service. Only one comp, Server Misring, though it wasn't a misring, it was an error. Mandy was grabbing her Chirashi Tokusen to take to B1 and knocked the Botan Ebi. We remade it for him (this was the same table she thought she lost the credit card on) but he didn't get it until they were ready to pay. I took 20% off his Chirashi.
R&M needs:
86'd items/ need more:
Thursday, April 21, 2016
Thursday PM 4.21.16
Written By: Elizabeth
LY Dinner Sales: $5294
Projected Sales : $5516
TY Dinner Sales: $5669
+/- : +7% over LY and +$153 PS
Dinner Covers: 213
Avg PPA: $26.62
Weather: Sunny and warm. High 70s
Special events?: Food and Wine was cancelled, so just the aforementioned ones from AM
Who worked: Sayo, Krystin, Ruthy, Dusten CL.
Kate was scheduled at 5:30 and was a no call no show until about 6:45 when she called my cell. She said she set her alarm but it didn't go off. I told her not to bother coming in, and that I gave her shifts away for tomorrow and Sunday. To be honest, with her negative attitude and the way she has been treating her team mates, she is on her last leg here. I can't motivate her to move faster, and her negativity brings down the staff. I told her this. I told her she needs to take the next few days and really think about whether or not she wants to be a part of this team, or if it's time for her to move on. I also told her that at this time I don't think she is in the position to be a trainer, so she will not be at the brunch on Sunday. We can talk more about this at the manager meeting tomorrow.
Flow of Business, Cuts and Ticket Times:
Busy night. Went on a wait around 6:15/30 and stayed on the wait until around 9:20. Didn't cut anyone since we were running 4 on already. The staff was busy and everyone was moving around tonight. No downtime. teamwork by everyone, Krystin especially, being that super star. John has really come a long way and was hustling and bustling through the Dining room, not ever once standing still.
Rolls got obliterated tonight, but everyone at sushi bar jumped in and helped so we never had an excessive ticket times.
Specials:
Greenbelt Roll 18 (one more was sold after Andrew yelled 86)
3 Staff members that stood out (why/how):
Kate, mentioned above
-Lindsey did a great job training Chelsea tonight, She made sure Chelsea stuck by her and she made sure Chelsea was paying attention to the details
-Everyone had their hustle pants on tonight. Great work!
-Worth the mention: due to Kate not showing up, I split the back b's up a little strange, since we were in the middle of service and most of the restaurant was filling up. Krystin had the back A's plus B5 & 6. Sayo had the middle B's plus B7. Dusten had Sushi bar, B1 & B8. And these guys worked it all night. Like "work it girl" worked it. Super proud of the team tonight.
Any VIP's in?
-Susan and her husband (crossword puzzle couple)
-John and his wife (short lady, blonde hair)
-Ben, my mortgage broker.
Comps & Void Detail:
voided just 2 items, misrings.
FNF for Ben
R&M needs:
I was supposed to meet with Daniel, the roofer, today but he never showed. I will call tomorrow to reschedule him to come out and walk me through what's going on on the roof.
86'd items/ need more:
emailed for some alcohol hot shots. They will arrive tomorrow.
LY Dinner Sales: $5294
Projected Sales : $5516
TY Dinner Sales: $5669
+/- : +7% over LY and +$153 PS
Dinner Covers: 213
Avg PPA: $26.62
Weather: Sunny and warm. High 70s
Special events?: Food and Wine was cancelled, so just the aforementioned ones from AM
Who worked: Sayo, Krystin, Ruthy, Dusten CL.
Kate was scheduled at 5:30 and was a no call no show until about 6:45 when she called my cell. She said she set her alarm but it didn't go off. I told her not to bother coming in, and that I gave her shifts away for tomorrow and Sunday. To be honest, with her negative attitude and the way she has been treating her team mates, she is on her last leg here. I can't motivate her to move faster, and her negativity brings down the staff. I told her this. I told her she needs to take the next few days and really think about whether or not she wants to be a part of this team, or if it's time for her to move on. I also told her that at this time I don't think she is in the position to be a trainer, so she will not be at the brunch on Sunday. We can talk more about this at the manager meeting tomorrow.
Flow of Business, Cuts and Ticket Times:
Busy night. Went on a wait around 6:15/30 and stayed on the wait until around 9:20. Didn't cut anyone since we were running 4 on already. The staff was busy and everyone was moving around tonight. No downtime. teamwork by everyone, Krystin especially, being that super star. John has really come a long way and was hustling and bustling through the Dining room, not ever once standing still.
Rolls got obliterated tonight, but everyone at sushi bar jumped in and helped so we never had an excessive ticket times.
Specials:
Greenbelt Roll 18 (one more was sold after Andrew yelled 86)
3 Staff members that stood out (why/how):
Kate, mentioned above
-Lindsey did a great job training Chelsea tonight, She made sure Chelsea stuck by her and she made sure Chelsea was paying attention to the details
-Everyone had their hustle pants on tonight. Great work!
-Worth the mention: due to Kate not showing up, I split the back b's up a little strange, since we were in the middle of service and most of the restaurant was filling up. Krystin had the back A's plus B5 & 6. Sayo had the middle B's plus B7. Dusten had Sushi bar, B1 & B8. And these guys worked it all night. Like "work it girl" worked it. Super proud of the team tonight.
Any VIP's in?
-Susan and her husband (crossword puzzle couple)
-John and his wife (short lady, blonde hair)
-Ben, my mortgage broker.
Comps & Void Detail:
voided just 2 items, misrings.
FNF for Ben
R&M needs:
I was supposed to meet with Daniel, the roofer, today but he never showed. I will call tomorrow to reschedule him to come out and walk me through what's going on on the roof.
86'd items/ need more:
emailed for some alcohol hot shots. They will arrive tomorrow.
Thursday AM 4/21/16
Written By: Samara
LY Lunch Sales: $1632
Projected Sales : $1890
TY Lunch Sales: $1184 yuck!
+/- : -27% under LY & -$706 under PS
Lunch Covers: 62
Avg PPA: $19.10
Previous Days Labor: 22%
Previous Days Comps: 4.36%
Controllable Comps: 0%!
Weather: Raining in the morning, which cleared up by noon
Special events?: Moontower Comedy Fest, Burlesque Fest, Food and Wine Festival Cancelled!!
Who worked: Kate, Lindsey, Sophia, Johnny (CL), John (SA), Taylor (FR), Chris (H)
Flow of Business, Cuts and Ticket Times: Slowest shift I've ever worked.
Specials:
3 Staff members that stood out (why/how): Teamwork today was practically non existent. I am incredibly disappointed with all of the servers who were scheduled. Napkins were delivered around 1pm...I had Chris, Matt, John put the 64 boxes in the trailer while I ran back and forth hosting and helping them. The whole napkin ordeal took about 25 minutes. It was slow enough that the servers could handle everything on their own and well...they didn't. I came back to find several dirty tables while Kate, Lindsey, Johnny, and Sophia stood in the server station talking to each other. It's like they were all in another world, unaware of their surroundings. They didn't even notice John and Chris were gone for more than 5 minutes. I finally asked them to help out and reset tables. Sophia and Kate made small efforts but tables and the sushi bar sat unset for even longer. At 1:40, I cut all support staff and let the servers pick up the slack. I probably should have done this earlier but I had no idea how lazy the servers were being while I outside. Especially disappointing since everyone was on their best behavior when Kayo was in earlier.
Spoke to Kate after her shift. She was filled with excuses, stating she didn't notice the SA was MIA and didn't think she needed to reset her tables because it's the SA's job. She was completely unapologetic.
Lindsey was in a particularly difficult mood, which might have been the catalyst for the lack of team work. She almost snapped at Kate who kept moving her coffee cup. I asked if something was wrong because she seemed manic and I asked if she needed to go home. She said no, everything was fine. I talked to her after her shift and she explained in further detail that was worried about her husband going on a bender after hearing the news of Prince's passing. She was also unapologetic.
Spoke to Sophia, which gave me a better perspective on the whole situation. She flat out said Lindsey and Kate should not work together; that Kate's constant complaining & negativity is easily spread to Lindsey. Bad habits were exacerbated because it was such a slow shift.
Johnny admitted he was in his own world this shift and should have been more proactive about delegating duties to the other servers. He reiterated that Lindsey and Kate are like oil and water when they work together.
Any VIP's in? Kayo
Comps& Void Detail: Owner comp for Kayo.
R&M needs:
86'd items/ need more: Dry erase markers
LY Lunch Sales: $1632
Projected Sales : $1890
TY Lunch Sales: $1184 yuck!
+/- : -27% under LY & -$706 under PS
Lunch Covers: 62
Avg PPA: $19.10
Previous Days Labor: 22%
Previous Days Comps: 4.36%
Controllable Comps: 0%!
Weather: Raining in the morning, which cleared up by noon
Special events?: Moontower Comedy Fest, Burlesque Fest, Food and Wine Festival Cancelled!!
Who worked: Kate, Lindsey, Sophia, Johnny (CL), John (SA), Taylor (FR), Chris (H)
Flow of Business, Cuts and Ticket Times: Slowest shift I've ever worked.
Specials:
3 Staff members that stood out (why/how): Teamwork today was practically non existent. I am incredibly disappointed with all of the servers who were scheduled. Napkins were delivered around 1pm...I had Chris, Matt, John put the 64 boxes in the trailer while I ran back and forth hosting and helping them. The whole napkin ordeal took about 25 minutes. It was slow enough that the servers could handle everything on their own and well...they didn't. I came back to find several dirty tables while Kate, Lindsey, Johnny, and Sophia stood in the server station talking to each other. It's like they were all in another world, unaware of their surroundings. They didn't even notice John and Chris were gone for more than 5 minutes. I finally asked them to help out and reset tables. Sophia and Kate made small efforts but tables and the sushi bar sat unset for even longer. At 1:40, I cut all support staff and let the servers pick up the slack. I probably should have done this earlier but I had no idea how lazy the servers were being while I outside. Especially disappointing since everyone was on their best behavior when Kayo was in earlier.
Spoke to Kate after her shift. She was filled with excuses, stating she didn't notice the SA was MIA and didn't think she needed to reset her tables because it's the SA's job. She was completely unapologetic.
Lindsey was in a particularly difficult mood, which might have been the catalyst for the lack of team work. She almost snapped at Kate who kept moving her coffee cup. I asked if something was wrong because she seemed manic and I asked if she needed to go home. She said no, everything was fine. I talked to her after her shift and she explained in further detail that was worried about her husband going on a bender after hearing the news of Prince's passing. She was also unapologetic.
Spoke to Sophia, which gave me a better perspective on the whole situation. She flat out said Lindsey and Kate should not work together; that Kate's constant complaining & negativity is easily spread to Lindsey. Bad habits were exacerbated because it was such a slow shift.
Johnny admitted he was in his own world this shift and should have been more proactive about delegating duties to the other servers. He reiterated that Lindsey and Kate are like oil and water when they work together.
Any VIP's in? Kayo
Comps& Void Detail: Owner comp for Kayo.
R&M needs:
86'd items/ need more: Dry erase markers
Wednesday, April 20, 2016
Wednesday 4/20/16
Written By: Samara
LY Lunch Sales: $1707
Projected Sales : $1804
TY Lunch Sales: $1475
+/- : -14% under LY -$329 under PS
Lunch Covers: 81
Avg PPA: $18.21
LY Dinner Sales: $4415
Projected Sales : $5152
TY Dinner Sales: $5197
+/- : +18% over LY & +$45 over PS
Dinner Covers: 189
Avg PPA: $27.50
Previous Days Labor: 16%
Previous Days Comps: 4.14%
Controllable Comps: 2.75%
Weather:
Special events?: Moontower Comedy Festival, Burlesque Fest
Who worked: LUNCH- Grace, Lindsey, Clair, Johnny (CL), John (SA), Chris (H), Taylor (FR)
DINNER- Mandy, Sayo, Naoto, Krystin, Sophia (CL), Grant (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times: Slow lunch consistent for Wednesdays. No long ticket time or customer issues. Cut Grace at 12:50, Lindsey at 1:15, and Clair at 1:40.
Dinner made up for how slow lunch was. On a wait by 6:30. Had a walk in 7 top and a walk in 12 top along with an 8pm reso in the PR. The twelve top was quoted an 1:15...but through some sort of magic, were seated in 20 minutes in the entire back B's around 8:30. Cut Mandy and Sayo at this time, even though we were still on a wait, because they're sections were full. Got off the wait around 8:45 but then at 9 it started again. Sat the last party at 9:45. Cut Naoto at 9:30.
No long ticket times or customer issue. And that's all she wrote.
Specials: Japanese Uni 6, Hiramei 14, Snow Crab 13
3 Staff members that stood out (why/how): -Grant did really well for his first night as solo FR. He was polite, friendly, and eager. Didn't make a single mistake and asked for help when needed. He definitely needs a re-test for the menu, as he failed the one he took today.
Ran a specials contest. Sophia won. Sayo came in second. I gave Sayo $10 Kome bucks and Sophia a gift card.
Any VIP's in? Leslie again for Lunch, Kumi's twin, Masa
Comps& Void Detail:
-Employee Kome bucks from Chelsea
-Kome bucks from Kumi's sister
-Void 2 pieces of Uni. The table wanted Japanese Uni instead.
R&M needs:
86'd items/ need more: Naoto found one CO2 tank that was full and reset the Asahi machine. He did mention none of the tanks were labeled and they should be by our vendor.
LY Lunch Sales: $1707
Projected Sales : $1804
TY Lunch Sales: $1475
+/- : -14% under LY -$329 under PS
Lunch Covers: 81
Avg PPA: $18.21
LY Dinner Sales: $4415
Projected Sales : $5152
TY Dinner Sales: $5197
+/- : +18% over LY & +$45 over PS
Dinner Covers: 189
Avg PPA: $27.50
Previous Days Labor: 16%
Previous Days Comps: 4.14%
Controllable Comps: 2.75%
Weather:
Special events?: Moontower Comedy Festival, Burlesque Fest
Who worked: LUNCH- Grace, Lindsey, Clair, Johnny (CL), John (SA), Chris (H), Taylor (FR)
DINNER- Mandy, Sayo, Naoto, Krystin, Sophia (CL), Grant (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times: Slow lunch consistent for Wednesdays. No long ticket time or customer issues. Cut Grace at 12:50, Lindsey at 1:15, and Clair at 1:40.
Dinner made up for how slow lunch was. On a wait by 6:30. Had a walk in 7 top and a walk in 12 top along with an 8pm reso in the PR. The twelve top was quoted an 1:15...but through some sort of magic, were seated in 20 minutes in the entire back B's around 8:30. Cut Mandy and Sayo at this time, even though we were still on a wait, because they're sections were full. Got off the wait around 8:45 but then at 9 it started again. Sat the last party at 9:45. Cut Naoto at 9:30.
No long ticket times or customer issue. And that's all she wrote.
Specials: Japanese Uni 6, Hiramei 14, Snow Crab 13
3 Staff members that stood out (why/how): -Grant did really well for his first night as solo FR. He was polite, friendly, and eager. Didn't make a single mistake and asked for help when needed. He definitely needs a re-test for the menu, as he failed the one he took today.
Ran a specials contest. Sophia won. Sayo came in second. I gave Sayo $10 Kome bucks and Sophia a gift card.
Any VIP's in? Leslie again for Lunch, Kumi's twin, Masa
Comps& Void Detail:
-Employee Kome bucks from Chelsea
-Kome bucks from Kumi's sister
-Void 2 pieces of Uni. The table wanted Japanese Uni instead.
R&M needs:
86'd items/ need more: Naoto found one CO2 tank that was full and reset the Asahi machine. He did mention none of the tanks were labeled and they should be by our vendor.
Tuesday, April 19, 2016
Tuesday 4/19/16
Written By: Samara
LY Lunch Sales: $1090
Projected Sales : $1560
TY Lunch Sales: $1987
+/- : +82% over LY & +$427 over PS
Lunch Covers: 103
Avg PPA: $19.29
LY Dinner Sales: $4339
Projected Sales : $4760
TY Dinner Sales: 5665
+/- : +31% over LY & +$905 over PS
Dinner Covers: 185
Avg PPA: $30.62
Previous Days Labor: 18%
Previous Days Comps: 3.61%
Controllable Comps: 0%!
Weather: 60's and foggy during the day
Special events?: Moontower Comedy Festival
Who worked: LUNCH- Kate, Lindsey, Krystin, Johnny (CL), Chris (H), Taylor (FR), John (SA)
DINNER- Grace, Kelly, Ruthy, Stephanie, Camacho (CL), Hiroe training Grant (FR), John (SA), Miriam, Cindy training Maverick (H)
Flow of Business, Cuts and Ticket Times: Filled up quickly for lunch. On a small wait by noon, which then dropped off around 1pm. I cut Kate at 1, Lindsey at 1:20. 5 tables walked in after that. Cut Krystin at 1:40. 4- 1 tops and a 3 top walked in after that.
Dinner had a great flow. Tables turned quickly. Teamwork and hustling all around. On a wait by 7pm.
Around 7:30pm nine tables all got up at the same time. Hosts, servers, food runners, and myself all helped John clear and reset. I thought in the moment "This is how it should always be." Great communication from the sushi bar when everything was taking 20-30 minutes. I asked the hosts to slow down the wait by 10-15 minutes which helped us get back on track. Off the wait around 9:10 when I cut Maverick, Cindy, Grace, Kelly, and Ruthy. Cut Stephanie at 9:40.
No customer issues to note.
Specials: Japanese Uni 12, Snow Crab 9
3 Staff members that stood out (why/how): John has been really helpful in picking up shifts for people when no one else will. I gave him two Alamo Drafthouse passes to brighten his day. He was very thankful.
Ran a "knock out" style contest for ZERO misrings all night. Kelly, Grace, and Stephanie came out on top. I bought them each a glass of house wine.
...Jason Camacho rang in 86'd items several times throughout the night.
Any VIP's in? Lunch time brought us Leslie, Miles from Fastball, and the couple with the toddler who like the sushi bar. About them; they just had another baby and insisted on sitting at the sushi bar after already being sat at a table, with newborn and toddler. Probably something they are going to expect every time they dine in...trying to figure out what to say in the future? They're becoming increasingly difficult.
Dinner-Old John, Carlos & Rachel, Kenny, Cindy's sister Mindy
Comps& Void Detail:
-Promo Kome bucks from Kelly's friends and Mindy
-Employee Kome bucks from A5 that were meant for Taylor, Kome bucks from Miriam from Easter Sunday
-Training meals for Cindy, Maverick, Grant, and Hiroe
-3 Glasses House White rang in under Employee Kome bucks
-2 Birthday Desserts
-FNF for Kelly's friends
-Server Error Austin Roll from Ruthy.
-Void Tsubugai. 86'd
-Void Kome Tamago. 86'd
R&M needs:
86'd items/ need more: Ice Cream Cones, Asahi (waiting for CO2), Taiyaki, Sake Toro,
Bank is very low. $1557. Can someone replenish it tomorrow? I'm a double and might not have time.
LY Lunch Sales: $1090
Projected Sales : $1560
TY Lunch Sales: $1987
+/- : +82% over LY & +$427 over PS
Lunch Covers: 103
Avg PPA: $19.29
LY Dinner Sales: $4339
Projected Sales : $4760
TY Dinner Sales: 5665
+/- : +31% over LY & +$905 over PS
Dinner Covers: 185
Avg PPA: $30.62
Previous Days Labor: 18%
Previous Days Comps: 3.61%
Controllable Comps: 0%!
Weather: 60's and foggy during the day
Special events?: Moontower Comedy Festival
Who worked: LUNCH- Kate, Lindsey, Krystin, Johnny (CL), Chris (H), Taylor (FR), John (SA)
DINNER- Grace, Kelly, Ruthy, Stephanie, Camacho (CL), Hiroe training Grant (FR), John (SA), Miriam, Cindy training Maverick (H)
Flow of Business, Cuts and Ticket Times: Filled up quickly for lunch. On a small wait by noon, which then dropped off around 1pm. I cut Kate at 1, Lindsey at 1:20. 5 tables walked in after that. Cut Krystin at 1:40. 4- 1 tops and a 3 top walked in after that.
Dinner had a great flow. Tables turned quickly. Teamwork and hustling all around. On a wait by 7pm.
Around 7:30pm nine tables all got up at the same time. Hosts, servers, food runners, and myself all helped John clear and reset. I thought in the moment "This is how it should always be." Great communication from the sushi bar when everything was taking 20-30 minutes. I asked the hosts to slow down the wait by 10-15 minutes which helped us get back on track. Off the wait around 9:10 when I cut Maverick, Cindy, Grace, Kelly, and Ruthy. Cut Stephanie at 9:40.
No customer issues to note.
Specials: Japanese Uni 12, Snow Crab 9
3 Staff members that stood out (why/how): John has been really helpful in picking up shifts for people when no one else will. I gave him two Alamo Drafthouse passes to brighten his day. He was very thankful.
Ran a "knock out" style contest for ZERO misrings all night. Kelly, Grace, and Stephanie came out on top. I bought them each a glass of house wine.
...Jason Camacho rang in 86'd items several times throughout the night.
Any VIP's in? Lunch time brought us Leslie, Miles from Fastball, and the couple with the toddler who like the sushi bar. About them; they just had another baby and insisted on sitting at the sushi bar after already being sat at a table, with newborn and toddler. Probably something they are going to expect every time they dine in...trying to figure out what to say in the future? They're becoming increasingly difficult.
Dinner-Old John, Carlos & Rachel, Kenny, Cindy's sister Mindy
Comps& Void Detail:
-Promo Kome bucks from Kelly's friends and Mindy
-Employee Kome bucks from A5 that were meant for Taylor, Kome bucks from Miriam from Easter Sunday
-Training meals for Cindy, Maverick, Grant, and Hiroe
-3 Glasses House White rang in under Employee Kome bucks
-2 Birthday Desserts
-FNF for Kelly's friends
-Server Error Austin Roll from Ruthy.
-Void Tsubugai. 86'd
-Void Kome Tamago. 86'd
R&M needs:
86'd items/ need more: Ice Cream Cones, Asahi (waiting for CO2), Taiyaki, Sake Toro,
Bank is very low. $1557. Can someone replenish it tomorrow? I'm a double and might not have time.
Monday, April 18, 2016
Monday 4/18/16
Written By: Dusten
LY Lunch Sales: 1494
Projected Sales : 1643
TY Lunch Sales: 1711
+/- : 15% over LY and $68 over PS
Lunch Covers: 92
Avg PPA: 18.6
LY Dinner Sales: 4019
Projected Sales : 4380
TY Dinner Sales: 5107
+/- : 27% over LY and $727 over PS
Dinner Covers: 179
Avg PPA: 28.53
Previous Days Labor: 15.13%
Previous Days Comps: 3.4
Controllable Comps: 2.11
Weather: Rainy Lunch, rainy dinner but not as much
Special events?:
Who worked: Lunch: Kelly, Krystin, Grace, Johnny CL, Junko H, Hiroe FR and John SA
Dinner: Kelly Krystin, Leary Mandy, Camacho CL, Ruthy training Maverick H, John SA and Hiroe FR
Flow of Business, Cuts and Ticket Times: Lunch was steady but not crazy busy. The kitchen seemed pretty frantic today with only Kumi and Josh cooking. Some teishoku tickets went to 30 minutes but luckily no guest complaints. I don't think we ever went on a wait. Because we were short staffed Take asked that we order food for lunch. We got Tyson's for everyone. Total was $117.
Specials: 12 uni, 23 snow crab, 10 tsubugai
3 Staff members that stood out (why/how): John came in and worked a double that was meant for Eric. Krystin mentioned he was feeling a little run down and perhaps unappreciated so I took care of his meal for dinner.
-Ruthy mentioned she felt as if she was no good at training. I really saw nothing to suggest that she isn't qualified or capable. I think maybe she just needs a little positive reinforcement. That or maybe she is trying to disqualify herself just to get out of training. I don't know. She did fine.
-really no other standouts. Kitchen handled the lunch crunch very well considering they are both new. Both Josh and Kumi seem to have good attitudes about work and are always open to advice and give great feedback.
Any VIP's in? Tara and Kelvin for lunch.
Dinner brought us Chill and his girlfriend, Sophia and Brandon, Jen (old host) and her boyfriend, Shawn Cirkeiland a friend and a number of other regulars. Some of Drew's friends from another restaurant.
Comps& Void Detail: 6 pieces nama sake- misring. tonkotsu ramen misring. Employee day off for Sophia, she also redeemed a $10 kome buck card. One $15 kome buck card. Edamame misring. SIN discount for Andrews friends.
R&M needs: Burners in the kitchen seem to be giving Kumi some trouble making ramen. Apparently turning the burner all the way off and then back on corrects the problem. Also the thermometer for the ramen is broken.
86'd items/ need more: Printed napkins should be coming Friday.
LY Lunch Sales: 1494
Projected Sales : 1643
TY Lunch Sales: 1711
+/- : 15% over LY and $68 over PS
Lunch Covers: 92
Avg PPA: 18.6
LY Dinner Sales: 4019
Projected Sales : 4380
TY Dinner Sales: 5107
+/- : 27% over LY and $727 over PS
Dinner Covers: 179
Avg PPA: 28.53
Previous Days Labor: 15.13%
Previous Days Comps: 3.4
Controllable Comps: 2.11
Weather: Rainy Lunch, rainy dinner but not as much
Special events?:
Who worked: Lunch: Kelly, Krystin, Grace, Johnny CL, Junko H, Hiroe FR and John SA
Dinner: Kelly Krystin, Leary Mandy, Camacho CL, Ruthy training Maverick H, John SA and Hiroe FR
Flow of Business, Cuts and Ticket Times: Lunch was steady but not crazy busy. The kitchen seemed pretty frantic today with only Kumi and Josh cooking. Some teishoku tickets went to 30 minutes but luckily no guest complaints. I don't think we ever went on a wait. Because we were short staffed Take asked that we order food for lunch. We got Tyson's for everyone. Total was $117.
Specials: 12 uni, 23 snow crab, 10 tsubugai
3 Staff members that stood out (why/how): John came in and worked a double that was meant for Eric. Krystin mentioned he was feeling a little run down and perhaps unappreciated so I took care of his meal for dinner.
-Ruthy mentioned she felt as if she was no good at training. I really saw nothing to suggest that she isn't qualified or capable. I think maybe she just needs a little positive reinforcement. That or maybe she is trying to disqualify herself just to get out of training. I don't know. She did fine.
-really no other standouts. Kitchen handled the lunch crunch very well considering they are both new. Both Josh and Kumi seem to have good attitudes about work and are always open to advice and give great feedback.
Any VIP's in? Tara and Kelvin for lunch.
Dinner brought us Chill and his girlfriend, Sophia and Brandon, Jen (old host) and her boyfriend, Shawn Cirkeiland a friend and a number of other regulars. Some of Drew's friends from another restaurant.
Comps& Void Detail: 6 pieces nama sake- misring. tonkotsu ramen misring. Employee day off for Sophia, she also redeemed a $10 kome buck card. One $15 kome buck card. Edamame misring. SIN discount for Andrews friends.
R&M needs: Burners in the kitchen seem to be giving Kumi some trouble making ramen. Apparently turning the burner all the way off and then back on corrects the problem. Also the thermometer for the ramen is broken.
86'd items/ need more: Printed napkins should be coming Friday.
Sunday, April 17, 2016
Sunday PM 4/17/16
Written By: Dusten
LY Dinner Sales: 5357
Projected Sales : 5597
TY Dinner Sales: 5444
+/- : 2% over LY, -$153 under PS
Dinner Covers: 178
Avg PPA: 30.58
Weather: Rainy
Special events?: Apocalyptic Rain Storm 2016, National Haiku Poetry Day
Who worked: Camacho, Krystin, Sayo, Kate, Clair CL, Miriam and Chris Hosting, Hiroe traiing Maverick at FR and Grace Cktl.
Flow of Business, Cuts and Ticket Times: Certainly busier than I expected considering the weather. We opened with a few tables walking in immediately and were full by 6:15pm. Wait times never went over 30 minutes. People seemed reluctant to venture out into the elements after their meal, so it typically happened in waves. Sushi bar was busy. Ticket times approached 30 minutes at the most. Things quieted down at 8pm but didn't exactly die out. We had a steady stream of tables right up until about 9:30pm. I cut Grace at 8, Camacho at 8:15pm, Krystin at 8:25pm and then Sayo at about 9:10pm. Clair and Kate closed it down with no problem.
Specials:
3 Staff members that stood out (why/how): Ran a couple of contests. One was a sales contest on nigiri specials. We only had the snow crab and japanese uni so I didn't print out specials cards, but relied on the servers to move product. Clair sold the most. Gave her $15 kome bucks.
-The other contest was basically who could help out in the SA department. Krystin won that one. She was all over the place. Bussing tables, resetting them, filling the ice, the waters. Even after she was cut she continued to work outside her section until her tables were gone.
-Chris was also very helpful today- almost as much as Krystin. Chris asked about
Kome bucks so I gave him some to hand out. I've been telling everyone to be sure and put their initials on the backs so that we can track who is referring people to us. I wanted to give Chris a $10 runner up helper prize, but he disappeared pretty much right after he was cut.
-Maverick seems pretty savvy regarding food running, but I wouldn't get too comfortable with him yet. He needs to be louder when bringing up food through the server station. Also Hiroe told me she has been training him exclusively. As a result him saying "behind" has the same inflection as hers.
Any VIP's in? Old John, Kazu's friends/roommates.
Comps& Void Detail: 2 kome buck cards. 2 japanese uni- Grace ordered some but we were in limited supply. voided an Iced Green Tea- Clair forgot we were out of them.
R&M needs: There is a leak in roof in the kitchen.
Do we have a wet floor sign? Seems like it would be a good idea, considering how slick our floors get when wet.
86'd items/ need more: Lots. soft serve, uni, geoduck, parfait, madai, wishing well sake, quail egg, iced green tea, suzuki, shime saba.
LY Dinner Sales: 5357
Projected Sales : 5597
TY Dinner Sales: 5444
+/- : 2% over LY, -$153 under PS
Dinner Covers: 178
Avg PPA: 30.58
Weather: Rainy
Special events?: Apocalyptic Rain Storm 2016, National Haiku Poetry Day
Who worked: Camacho, Krystin, Sayo, Kate, Clair CL, Miriam and Chris Hosting, Hiroe traiing Maverick at FR and Grace Cktl.
Flow of Business, Cuts and Ticket Times: Certainly busier than I expected considering the weather. We opened with a few tables walking in immediately and were full by 6:15pm. Wait times never went over 30 minutes. People seemed reluctant to venture out into the elements after their meal, so it typically happened in waves. Sushi bar was busy. Ticket times approached 30 minutes at the most. Things quieted down at 8pm but didn't exactly die out. We had a steady stream of tables right up until about 9:30pm. I cut Grace at 8, Camacho at 8:15pm, Krystin at 8:25pm and then Sayo at about 9:10pm. Clair and Kate closed it down with no problem.
Specials:
3 Staff members that stood out (why/how): Ran a couple of contests. One was a sales contest on nigiri specials. We only had the snow crab and japanese uni so I didn't print out specials cards, but relied on the servers to move product. Clair sold the most. Gave her $15 kome bucks.
-The other contest was basically who could help out in the SA department. Krystin won that one. She was all over the place. Bussing tables, resetting them, filling the ice, the waters. Even after she was cut she continued to work outside her section until her tables were gone.
-Chris was also very helpful today- almost as much as Krystin. Chris asked about
Kome bucks so I gave him some to hand out. I've been telling everyone to be sure and put their initials on the backs so that we can track who is referring people to us. I wanted to give Chris a $10 runner up helper prize, but he disappeared pretty much right after he was cut.
-Maverick seems pretty savvy regarding food running, but I wouldn't get too comfortable with him yet. He needs to be louder when bringing up food through the server station. Also Hiroe told me she has been training him exclusively. As a result him saying "behind" has the same inflection as hers.
Any VIP's in? Old John, Kazu's friends/roommates.
Comps& Void Detail: 2 kome buck cards. 2 japanese uni- Grace ordered some but we were in limited supply. voided an Iced Green Tea- Clair forgot we were out of them.
R&M needs: There is a leak in roof in the kitchen.
Do we have a wet floor sign? Seems like it would be a good idea, considering how slick our floors get when wet.
86'd items/ need more: Lots. soft serve, uni, geoduck, parfait, madai, wishing well sake, quail egg, iced green tea, suzuki, shime saba.
Sunday AM 4.17.16
Written By: Elizabeth
LY Lunch Sales: $2246
Projected Sales : $2790
TY Lunch Sales: $2971
+/- : +32% LY and +$181PS
Lunch Covers: 171
Avg PPA: $17.37
Previous Days Labor: 12.92%
Previous Days Comps: 3.61%
Controllable Comps: 2.57%
Weather: Rainy! On and off in the later afternoon. Morning was clearer/
Special events?: Last day of Music Fests
Who worked: Grace, Krystin,Mandy, Camacho CL. Ruthy Host TR Maverick, Chris FR, Eric No call No show until 12:35. I told him he was fired. Sorry Charlie.
Flow of Business, Cuts and Ticket Times:
Started slow in the first hour but picked up and remained steady throughout the rest of the day. Went on a short wait around 12:45/1:15 but other than that it was just constantly busy. No busser meant the staff was hustling and bustling keeping their sections neat, and I have to say they did a great job. I never had to bus a table, I just kept up with wiping and setting them. Didn't make any cuts until 2:30 when I cut Mandy. Kept 3 on to close.
The kitchen did a great job recooperating from the issue with the pots this morning. The water wasn't getting hot enough and the timers both broke, so Kumi was using her phone to time it out. B8 got undercooked noodles and noted it. Matt worked hard and fast to get new water boiling and Kumi used the smaller pots on the stove to cook Ramens two by two for a little while. Great teamwork from them all around today- Matt stayed on as expo and jumped between stations but he really did a great job of keeping the line together. Great work guys!
3 Staff members that stood out (why/how):
-Everyone did a fantastic job of helping to bus down tables.
-Krystin stood out the most, in bussing tables outside her section
-Grace seems to still be struggling on watering her tables. I think the staff has relied a little too much on the bussers to do it.
Samara, can you add that to the shift notes too? "Remember that watering your tables is your responsibility"
Any VIP's in?
Frank and Sophia
Bald Turtle looking guy w/wife
Two familiar looking families too.
Comps& Void Detail:
25% off Kitchen error for B8
voided some sashimi that wasn't made due to low quantity.
R&M needs:
Watch that leak in the Party room tonight. I will reach out to the roofer again tomorrow to work on a solution.
86'd items/ need more:
LY Lunch Sales: $2246
Projected Sales : $2790
TY Lunch Sales: $2971
+/- : +32% LY and +$181PS
Lunch Covers: 171
Avg PPA: $17.37
Previous Days Labor: 12.92%
Previous Days Comps: 3.61%
Controllable Comps: 2.57%
Weather: Rainy! On and off in the later afternoon. Morning was clearer/
Special events?: Last day of Music Fests
Who worked: Grace, Krystin,Mandy, Camacho CL. Ruthy Host TR Maverick, Chris FR, Eric No call No show until 12:35. I told him he was fired. Sorry Charlie.
Flow of Business, Cuts and Ticket Times:
Started slow in the first hour but picked up and remained steady throughout the rest of the day. Went on a short wait around 12:45/1:15 but other than that it was just constantly busy. No busser meant the staff was hustling and bustling keeping their sections neat, and I have to say they did a great job. I never had to bus a table, I just kept up with wiping and setting them. Didn't make any cuts until 2:30 when I cut Mandy. Kept 3 on to close.
The kitchen did a great job recooperating from the issue with the pots this morning. The water wasn't getting hot enough and the timers both broke, so Kumi was using her phone to time it out. B8 got undercooked noodles and noted it. Matt worked hard and fast to get new water boiling and Kumi used the smaller pots on the stove to cook Ramens two by two for a little while. Great teamwork from them all around today- Matt stayed on as expo and jumped between stations but he really did a great job of keeping the line together. Great work guys!
3 Staff members that stood out (why/how):
-Everyone did a fantastic job of helping to bus down tables.
-Krystin stood out the most, in bussing tables outside her section
-Grace seems to still be struggling on watering her tables. I think the staff has relied a little too much on the bussers to do it.
Samara, can you add that to the shift notes too? "Remember that watering your tables is your responsibility"
Any VIP's in?
Frank and Sophia
Bald Turtle looking guy w/wife
Two familiar looking families too.
Comps& Void Detail:
25% off Kitchen error for B8
voided some sashimi that wasn't made due to low quantity.
R&M needs:
Watch that leak in the Party room tonight. I will reach out to the roofer again tomorrow to work on a solution.
86'd items/ need more:
Saturday PM 4/16/16
Written By: Samara
LY Dinner Sales: $8512
Projected Sales : $8134
TY Dinner Sales: $8859
+/- : +9% over LY & +$347 over PS
Dinner Covers: 271
Avg PPA: $32.69
Weather: 70's, on and off raining
Special events?: Reggae Fest
Who worked: Kelly, Camacho, Clair, Miho, Dusten (CL), John (SA),
Flow of Business, Cuts and Ticket Times: Busy! Interesting ebb and flow. Waves of people coming in when it wasn't raining and then it would die off when it started to drizzle again. Consistent wait of 45-1 hour from 6pm until 10:15 pm. Party room resos booked the entire night.
No customer issue or long tickets from the kitchen. Some 30 minute tickets from the sushi bar but people were understanding and their meals were coursed out appropriately.
The 9:00 reso had over a $1,000 tab, most of it being nigiri. 9 pieces each of Hon Maguro, Toro, Hama Toro, Sake Toro, Madai, Suzuki, Aji, Tako, Katuso, King Salmon, Botan Ebi, Ankimo, Ikura, Tobiko, Spicy Scllop, Tanin Bune, Kurosawa, Duck & Foie, and Japanese Uni! They essentially cleaned out our stock of sushi. Kazu and Spencer did a great job managing such a large order, with Kalynn jumping in when maki station slowed down. Camacho and I bought Kazu and Spencer a beer for their efforts.
Cut Chelsea at 10, Kelly and Camacho at 10:10, Clair at 10:30
Specials: Japanese Uni, Snow Crab, Red Devil Roll (I forgot to plug in the numbers for this but I have a note: Let's run more specials. The Red Devil Roll sold really well this weekend.)
3 Staff members that stood out (why/how): Miriam and Chelsea hosted and had a hard time finding their groove with one another. They were taking turns seating people and running the iPod. It always seem to feel more confusion this way. I finally got them to pick positions and things ran smoothly for the night.
No other stand outs. Great teamwork all around.
Any VIP's in? The Drako family was in at 5pm. Jason Camacho and Clair were both in Kelly's ear about how to wait on them, which was frustrated to me as the manager and Kelly as the server. I know they were just trying to help. However, she was immediately overwhelmed and put in their order before greeting them, per Clair's directions. They wanted to change their order and luckily I caught the confusion before anything was made by mistake. Kelly never quite shook off her nervousness with the Drakos, as they kept calling Miho over. However, Kelly was fine for the rest of the night.
Lindsey Creel. That was it!
Comps& Void Detail: A few misrings, void seaweed salad (86'd)
R&M needs:
86'd items/ need more: Toro, Aji, Seaweed Salad, running low on lots of alcohol
LY Dinner Sales: $8512
Projected Sales : $8134
TY Dinner Sales: $8859
+/- : +9% over LY & +$347 over PS
Dinner Covers: 271
Avg PPA: $32.69
Weather: 70's, on and off raining
Special events?: Reggae Fest
Who worked: Kelly, Camacho, Clair, Miho, Dusten (CL), John (SA),
Flow of Business, Cuts and Ticket Times: Busy! Interesting ebb and flow. Waves of people coming in when it wasn't raining and then it would die off when it started to drizzle again. Consistent wait of 45-1 hour from 6pm until 10:15 pm. Party room resos booked the entire night.
No customer issue or long tickets from the kitchen. Some 30 minute tickets from the sushi bar but people were understanding and their meals were coursed out appropriately.
The 9:00 reso had over a $1,000 tab, most of it being nigiri. 9 pieces each of Hon Maguro, Toro, Hama Toro, Sake Toro, Madai, Suzuki, Aji, Tako, Katuso, King Salmon, Botan Ebi, Ankimo, Ikura, Tobiko, Spicy Scllop, Tanin Bune, Kurosawa, Duck & Foie, and Japanese Uni! They essentially cleaned out our stock of sushi. Kazu and Spencer did a great job managing such a large order, with Kalynn jumping in when maki station slowed down. Camacho and I bought Kazu and Spencer a beer for their efforts.
Cut Chelsea at 10, Kelly and Camacho at 10:10, Clair at 10:30
Specials: Japanese Uni, Snow Crab, Red Devil Roll (I forgot to plug in the numbers for this but I have a note: Let's run more specials. The Red Devil Roll sold really well this weekend.)
3 Staff members that stood out (why/how): Miriam and Chelsea hosted and had a hard time finding their groove with one another. They were taking turns seating people and running the iPod. It always seem to feel more confusion this way. I finally got them to pick positions and things ran smoothly for the night.
No other stand outs. Great teamwork all around.
Any VIP's in? The Drako family was in at 5pm. Jason Camacho and Clair were both in Kelly's ear about how to wait on them, which was frustrated to me as the manager and Kelly as the server. I know they were just trying to help. However, she was immediately overwhelmed and put in their order before greeting them, per Clair's directions. They wanted to change their order and luckily I caught the confusion before anything was made by mistake. Kelly never quite shook off her nervousness with the Drakos, as they kept calling Miho over. However, Kelly was fine for the rest of the night.
Lindsey Creel. That was it!
Comps& Void Detail: A few misrings, void seaweed salad (86'd)
R&M needs:
86'd items/ need more: Toro, Aji, Seaweed Salad, running low on lots of alcohol
Saturday, April 16, 2016
Saturday AM 4.16.16
Written By: Elizabeth
LY Lunch Sales: $2855
Projected Sales : $3360
TY Lunch Sales: $2499
+/- :-12% LY and -$831PS
Lunch Covers: 157
Avg PPA: $15.98
Previous Days Labor: 11.36%
Previous Days Comps: 2.84%
Controllable Comps: 4.65%
Weather: Rainy, muggy, humid
Special events?: Old Settlers, Reggae.
Who worked: Lindsey, Grace, Sophia, Johnny CL. Chelsea Hosted as her first shift solo. John SA, Hiroe FR TR Maverick
Flow of Business, Cuts and Ticket Times:
Started off with a walk in 6 top and a few other tables. Business grew but remained steady throughout the day. Had a 1pm Reso and another 2:30 reso for the private room, so Johnny stayed busy. The rest of the dining room was on a good ebb and flow of tables in and out. No long ticket times, other than a 20 minute gyoza, but the table was fine. Lindsey mistook the lunch Ten Zaru to come with soba instead of Udon and had to have one remade. Other than that it was a smooth shift.
Specials:
Forgot to mention last night that we sold 16 of the Ava Oni rolls. Woohoo!!
3 Staff members that stood out (why/how):
-Hiroe trained Maverick today and she said he has a great sense of urgency and a need to be busy so he is always moving around, so that's great to hear. he seemed confident on the floor.
-Chelsea did a great job on the floor and has a great attitude! She was a little nervous on her first day but I tried to stay with her and coach her as she went. She asked lots of questions and was efficient.
Any VIP's in?
Just old John today
Comps& Void Detail:
Emp Day off for Kumi, she ordered an extra gyu don for lunch today.
Server Error for Lindsey's Ten Zaru snafu.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2855
Projected Sales : $3360
TY Lunch Sales: $2499
+/- :-12% LY and -$831PS
Lunch Covers: 157
Avg PPA: $15.98
Previous Days Labor: 11.36%
Previous Days Comps: 2.84%
Controllable Comps: 4.65%
Weather: Rainy, muggy, humid
Special events?: Old Settlers, Reggae.
Who worked: Lindsey, Grace, Sophia, Johnny CL. Chelsea Hosted as her first shift solo. John SA, Hiroe FR TR Maverick
Flow of Business, Cuts and Ticket Times:
Started off with a walk in 6 top and a few other tables. Business grew but remained steady throughout the day. Had a 1pm Reso and another 2:30 reso for the private room, so Johnny stayed busy. The rest of the dining room was on a good ebb and flow of tables in and out. No long ticket times, other than a 20 minute gyoza, but the table was fine. Lindsey mistook the lunch Ten Zaru to come with soba instead of Udon and had to have one remade. Other than that it was a smooth shift.
Specials:
Forgot to mention last night that we sold 16 of the Ava Oni rolls. Woohoo!!
3 Staff members that stood out (why/how):
-Hiroe trained Maverick today and she said he has a great sense of urgency and a need to be busy so he is always moving around, so that's great to hear. he seemed confident on the floor.
-Chelsea did a great job on the floor and has a great attitude! She was a little nervous on her first day but I tried to stay with her and coach her as she went. She asked lots of questions and was efficient.
Any VIP's in?
Just old John today
Comps& Void Detail:
Emp Day off for Kumi, she ordered an extra gyu don for lunch today.
Server Error for Lindsey's Ten Zaru snafu.
R&M needs:
86'd items/ need more:
Friday, April 15, 2016
Friday PM 4.15.16
Written By: Elizabeth
LY Dinner Sales: $7269
Projected Sales : $7680
TY Dinner Sales: $7985
+/- : +10% LY and +$305 PS
Dinner Covers: 266
Avg PPA: $30.02
For the day: we finished with $10,746 in sales, putting us 10% over LY and +$421 over PS/
Weather: Mild. Cool at night
Special events?: The aforementioned AM Blog Events
Who worked: Krystin. Johnny, Lindsey, Sophia, Dusten CL. Cindy Host TR Grant (but Grant really just worked a shift solo), Kelly CT, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Typical Friday. Busy and on a wait around 6:10. Lots of 5 tops. After that it was just a whole bunch of Noah's Ark...2 by 2. Kelly did great cocktailing. It was a steady stream of people rather than the huge waves we seem to experience Saturday nights.
The night went smoothly though, just stretched out and felt longer than it was due to the constant incoming. We came off the wait at 10:30. I cut down to 2 on at that point as we rode out the night. No muss no fuss.
Folks be forgetting stuff here today!
1- coffee tumbler
2- Wheatsville Coop Owner Card (can probably take it there and they can contact them)
-Someone lost a wallet, but we didn't recover it. She left her phone number if it shows up. her name is Liz and her phone number is 954-600-2570
Samara, please add to shift notes:
- if you are using the restroom, it is your job to make sure you leave it clean. If there is existing paper on the floor, or a roll of toilet paper missing, please replace it and leave the restroom cleaner than you saw it.
-keep the service station clean and free of debris, especially off the floor. If you see something on the floor, pick it up. Be aware of stray straws, sugar packets and receipts.
Specials:
Kalynn's The Red Devil Roll:
Snow Crab
Japanese Uni
3 Staff members that stood out (why/how):
-Grant did a great job essentially working solo tonight. He was the gopher and Cindy ran the board. A great team. He could say Irrashaimase a little louder, but other than that, he's doing well.
-Kelly only broke one hot sake glass tonight on her first cocktailing shift. So that's a win.
-Taylor was prebussing on his way back in the kitchen so it's good to see him picking it up.
Any VIP's in?
Nathan
That's it...weird.
Comps& Void Detail:
DNL for a Kyuri in Maine. Johnny tried to talk her out of it but she wanted it anyway, then said "you're right, I don't like it". :-/
Promo Kome Bucks from Flightpath and another table
R&M needs:
How do the bathrooms get so wet? It's like people are bathing in there! I'll call the plumber tomorrow, regarding both sinks.
86'd items/ need more:
Out of/low on a LOT of sushi bar fish.
LY Dinner Sales: $7269
Projected Sales : $7680
TY Dinner Sales: $7985
+/- : +10% LY and +$305 PS
Dinner Covers: 266
Avg PPA: $30.02
For the day: we finished with $10,746 in sales, putting us 10% over LY and +$421 over PS/
Weather: Mild. Cool at night
Special events?: The aforementioned AM Blog Events
Who worked: Krystin. Johnny, Lindsey, Sophia, Dusten CL. Cindy Host TR Grant (but Grant really just worked a shift solo), Kelly CT, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Typical Friday. Busy and on a wait around 6:10. Lots of 5 tops. After that it was just a whole bunch of Noah's Ark...2 by 2. Kelly did great cocktailing. It was a steady stream of people rather than the huge waves we seem to experience Saturday nights.
The night went smoothly though, just stretched out and felt longer than it was due to the constant incoming. We came off the wait at 10:30. I cut down to 2 on at that point as we rode out the night. No muss no fuss.
Folks be forgetting stuff here today!
1- coffee tumbler
2- Wheatsville Coop Owner Card (can probably take it there and they can contact them)
-Someone lost a wallet, but we didn't recover it. She left her phone number if it shows up. her name is Liz and her phone number is 954-600-2570
Samara, please add to shift notes:
- if you are using the restroom, it is your job to make sure you leave it clean. If there is existing paper on the floor, or a roll of toilet paper missing, please replace it and leave the restroom cleaner than you saw it.
-keep the service station clean and free of debris, especially off the floor. If you see something on the floor, pick it up. Be aware of stray straws, sugar packets and receipts.
Specials:
Kalynn's The Red Devil Roll:
Snow Crab
Japanese Uni
3 Staff members that stood out (why/how):
-Grant did a great job essentially working solo tonight. He was the gopher and Cindy ran the board. A great team. He could say Irrashaimase a little louder, but other than that, he's doing well.
-Kelly only broke one hot sake glass tonight on her first cocktailing shift. So that's a win.
-Taylor was prebussing on his way back in the kitchen so it's good to see him picking it up.
Any VIP's in?
Nathan
That's it...weird.
Comps& Void Detail:
DNL for a Kyuri in Maine. Johnny tried to talk her out of it but she wanted it anyway, then said "you're right, I don't like it". :-/
Promo Kome Bucks from Flightpath and another table
R&M needs:
How do the bathrooms get so wet? It's like people are bathing in there! I'll call the plumber tomorrow, regarding both sinks.
86'd items/ need more:
Out of/low on a LOT of sushi bar fish.
Friday AM 4.15.16
Written By: Elizabeth
LY Lunch Sales: $2254
Projected Sales : $2375
TY Lunch Sales: $2491
+/- : +11% LY and +$116 PS
Lunch Covers: 149
Avg PPA: $16.72
Previous Days Labor: 13.95%
Previous Days Comps: 3.22%
Controllable Comps: 0% baby!
Weather: Overcast in the AM, sunny in the afternoon. High 70s, warm
Special events?: Old Settles Music Fest, Reggae Fest, Fashion Week, BPMS150
Who worked: Kate, Mandy, Sayo, Clair CL. No Host (me),
Flow of Business, Cuts and Ticket Times:
Can anyone speak to as to why the kitchen staff was locked out this morning?
It put them 30 minutes behind.
But the shift was a slow one to start off with. It finally picked up around 12:30 and we went on a 10-15 minute wait. We stayed steady on the wait until 1:20. I cut down to 2 on because it started to slow down but then at 1:35 we started getting hit again. I staggered the tables since it was only Clair and Sayo, and Sayo seemed to be distracted by a missing credit card slip, which let her mood slid a little bit. Clair, on the other hand, was doing her usual Friday lunch hustle and handling the influx of tables well.
Being that I hosted today I didn't have a whole lot of time to check on tickets. I knew sushi bar was inundated with tickets and were hitting 20-30 minutes for a little while. Had something strange happen at S6. The guy was dining solo, next to another solo diner at S5. S5 got all of his pieces before S6 got his sushi lunch. Then the sushi lunch came out and the guy was gone. At first we thought he went to the restroom but then 10-13 minutes later we noticed he still wasn't back. Not sure what happened. His sushi lunch took about 20 minutes. 25 at max. But that wasn't unusual for that time of lunch. In any case, that's that.
Lunch service never slowed and we were seating tables right until 2pm.
Also, at one point I got 3 phone calls right in a row trying to call in a to-go order. jeesh.
3 Staff members that stood out (why/how):
-Clair rocked the sushi bar as usual on her Friday lunches
-Kate, still moving at her same pace
-Mandy moving with the pace of service
-Sayo the same
Any VIP's in?
The couple that usually sits at the sushi bar- they came in when she was in Labor. Don't know their names but they are always really particular about everything they order.
Kaila, Serendipity
Spencer, Alamo
Lori, Juda and her mother in town
Comps& Void Detail:
FNF for Kaila and Spencer.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2254
Projected Sales : $2375
TY Lunch Sales: $2491
+/- : +11% LY and +$116 PS
Lunch Covers: 149
Avg PPA: $16.72
Previous Days Labor: 13.95%
Previous Days Comps: 3.22%
Controllable Comps: 0% baby!
Weather: Overcast in the AM, sunny in the afternoon. High 70s, warm
Special events?: Old Settles Music Fest, Reggae Fest, Fashion Week, BPMS150
Who worked: Kate, Mandy, Sayo, Clair CL. No Host (me),
Flow of Business, Cuts and Ticket Times:
Can anyone speak to as to why the kitchen staff was locked out this morning?
It put them 30 minutes behind.
But the shift was a slow one to start off with. It finally picked up around 12:30 and we went on a 10-15 minute wait. We stayed steady on the wait until 1:20. I cut down to 2 on because it started to slow down but then at 1:35 we started getting hit again. I staggered the tables since it was only Clair and Sayo, and Sayo seemed to be distracted by a missing credit card slip, which let her mood slid a little bit. Clair, on the other hand, was doing her usual Friday lunch hustle and handling the influx of tables well.
Being that I hosted today I didn't have a whole lot of time to check on tickets. I knew sushi bar was inundated with tickets and were hitting 20-30 minutes for a little while. Had something strange happen at S6. The guy was dining solo, next to another solo diner at S5. S5 got all of his pieces before S6 got his sushi lunch. Then the sushi lunch came out and the guy was gone. At first we thought he went to the restroom but then 10-13 minutes later we noticed he still wasn't back. Not sure what happened. His sushi lunch took about 20 minutes. 25 at max. But that wasn't unusual for that time of lunch. In any case, that's that.
Lunch service never slowed and we were seating tables right until 2pm.
Also, at one point I got 3 phone calls right in a row trying to call in a to-go order. jeesh.
3 Staff members that stood out (why/how):
-Clair rocked the sushi bar as usual on her Friday lunches
-Kate, still moving at her same pace
-Mandy moving with the pace of service
-Sayo the same
Any VIP's in?
The couple that usually sits at the sushi bar- they came in when she was in Labor. Don't know their names but they are always really particular about everything they order.
Kaila, Serendipity
Spencer, Alamo
Lori, Juda and her mother in town
Comps& Void Detail:
FNF for Kaila and Spencer.
R&M needs:
86'd items/ need more:
Thursday, April 14, 2016
Thursday PM 4/14/16
Written By: Samara
LY Dinner Sales: $5386
Projected Sales : $5850
TY Dinner Sales:
+/- : +4% over LY & -$258 under PS
Dinner Covers: 184
Avg PPA: $30.39
Weather: 70's and sunny
Special events?: Old Settlers Music Festival
Who worked: Lindsey, Krystin, Sayo, Ruthy, Dusten (CL), Taylor (FR), Eric (SA), Cindy training Grant (H)
Flow of Business, Cuts and Ticket Times: Busy from the start. Lizet quit via text about 5 minutes before her in time at 6:00. I didn't schedule a CT for tonight thinking 3 hosts (1 in training) would suffice, but being down a host meant I cocktailed while Cindy passed off orders to me. Had a great line of communication thanks to Drew, who let me know several times how long sushi was taking. I think this helped with the flow of the restaurant overall, no customer issues whatsoever!
Went off the wait around 9:20. Cut Lindsey at 8:50, Krystin at 9:05, and Sayo at 9:30.
Specials: Tsubugai 8, Japanese Uni 10 , Snow Crab 14
3 Staff members that stood out (why/how): Grant is still pretty green. I think he'll be fine after a couple of weeks of repetition. He'll be the gopher host for a while until he finds his groove. I'm mocking up a host test for post training. It will include knowing our address, phone number, seating & reso policies, hours of operation, etc.
Ran a contest for specials. Ruthy won. Gave her a Pinthouse Giftcard.
Eric is noticeably improving! So is Taylor.
Any VIP's in? Rachel & Carlos, TC
Comps& Void Detail:
-Employee Kome bucks from Dusten
-Guest changed mind 2 miso soups
-Void Okonomiyaki. Misring.
-Training meals for Cindy and Grant
R&M needs:
86'd items/ need more:
LY Dinner Sales: $5386
Projected Sales : $5850
TY Dinner Sales:
+/- : +4% over LY & -$258 under PS
Dinner Covers: 184
Avg PPA: $30.39
Weather: 70's and sunny
Special events?: Old Settlers Music Festival
Who worked: Lindsey, Krystin, Sayo, Ruthy, Dusten (CL), Taylor (FR), Eric (SA), Cindy training Grant (H)
Flow of Business, Cuts and Ticket Times: Busy from the start. Lizet quit via text about 5 minutes before her in time at 6:00. I didn't schedule a CT for tonight thinking 3 hosts (1 in training) would suffice, but being down a host meant I cocktailed while Cindy passed off orders to me. Had a great line of communication thanks to Drew, who let me know several times how long sushi was taking. I think this helped with the flow of the restaurant overall, no customer issues whatsoever!
Went off the wait around 9:20. Cut Lindsey at 8:50, Krystin at 9:05, and Sayo at 9:30.
Specials: Tsubugai 8, Japanese Uni 10 , Snow Crab 14
3 Staff members that stood out (why/how): Grant is still pretty green. I think he'll be fine after a couple of weeks of repetition. He'll be the gopher host for a while until he finds his groove. I'm mocking up a host test for post training. It will include knowing our address, phone number, seating & reso policies, hours of operation, etc.
Ran a contest for specials. Ruthy won. Gave her a Pinthouse Giftcard.
Eric is noticeably improving! So is Taylor.
Any VIP's in? Rachel & Carlos, TC
Comps& Void Detail:
-Employee Kome bucks from Dusten
-Guest changed mind 2 miso soups
-Void Okonomiyaki. Misring.
-Training meals for Cindy and Grant
R&M needs:
86'd items/ need more:
Thursday AM 4.14.16
Written By: Elizabeth
LY Lunch Sales: $1874
Projected Sales : $2127
TY Lunch Sales: $1945
+/- : +4% LY and -$182 PS
Lunch Covers: 110
Avg PPA: $17.68
Previous Days Labor: 16.32%
Previous Days Comps: 4.15%
Controllable Comps: 6.77%
Weather: Sunny and warm. High 70s.
Special events?:none
Who worked: Lindsey, Kate, Kelly, Johnny CL. Chris Host, Taylor FR, John SA
Flow of Business, Cuts and Ticket Times:
Lunch service was slow and steady and LOUD. Man there were some talkers in here today. Nonetheless, the kitchen never seemed too busy when I would go back there. The sushi bar was rocking and rolling with sushi lunches galore. Ocean waves came in the middle of service, as they do, and Take went to cut the fish so we would have it for service tonight.
Had some long tickets on sushi lunches during the course of lunch, since everyone was ordering them. Lindsey got really impatient on her 30 minute ticket and ran a dynamite sushi lunch to B4 and an Austin Lunch to B8 when it was the other way around. I was pretty annoyed by the fact that she didn't even realize her own mistake at her own table. She was flustered and said she talked to both tables and they were fine with the rolls they received. But after waiting that long I'm sure they didn't care. But her careless mistake was very unsettling.
Had to ask a man to move his suburban off the sidewalk. He was a little surly about it but did it in the end.
Lunch slowed around 1:15, cut down to 2 on at 1:30 and Johnny and Kelly rode it out. At 2:03 Josh asked Johnny if we were all in, he said "no, at 2:05 we'll be all in" So I'm glad to see the waitstaff being aware of the "late diner" rule.
3 Staff members that stood out (why/how):
-Lindsey, as mentioned above. Talked to her after her shift about how it only makes matters worse to run the wrong food to the wrong table after waiting that long. I asked her not to do it again and all she said was okay. Seemed a little irritated that I was bringing it up
-Kate asked me why she wasn't "allowed to close" anymore.I told her we had had that conversation when I took her off the closing shifts and it was addressed in her eval as well. She put up a little resistance but in the end asked what it would take to get them back. I told her everything that was addressed in her eval. She had one last dig to add before she left saying that she doesn't understand why Mandy was given a closing shift when she seems just as slow. I told her that that was her interpretation, and I have my own and to leave it at that.
-In the first hour of service we were starting to fill up. A guy came in waiting for someone else and wanted a table (we only had sushi bar) so Chris asked him to wait. He asked "Can I get an Asahi while I wait?" Chris' answer should have been "yes" but instead he said "I can sit you at the sushi bar right now if you want to sit down". The guy said "no I'll just wait for my table then" and then Chris didn't say ANYTHING!? Luckily I overheard the conversation, and asked the guy if he would like that Asahi then in the meantime. He said yes, then we had a quick convo about Tuesday $2 Asahis and that was that. I talked to him after the shift and he said he didn't have his TABC and was going to seat him soon anyway. I said for future occurrences, just say yes and pass it along.
-
Any VIP's in?
Rob- wine guy
No others.
Comps& Void Detail:
None!!
R&M needs:
Soft serve machine still waiting on the part
Sign out front had the letters fixed
-The trailer: I went out there to put away 10 boxes of napkins that arrived today and it's really full. There are 3 boxes of kid cup LIDS, 3 cases of pint containers, just a lot of stuff. . And there are a lot of old pots, pans and other kitchen items. I think a broken microwave is back there too, I couldn't pull it out of the box. Is there a reason we're hanging onto these things? I have a pallet of napkins coming in next week and I'm afraid there won't be much room for them.
86'd items/ need more:
LY Lunch Sales: $1874
Projected Sales : $2127
TY Lunch Sales: $1945
+/- : +4% LY and -$182 PS
Lunch Covers: 110
Avg PPA: $17.68
Previous Days Labor: 16.32%
Previous Days Comps: 4.15%
Controllable Comps: 6.77%
Weather: Sunny and warm. High 70s.
Special events?:none
Who worked: Lindsey, Kate, Kelly, Johnny CL. Chris Host, Taylor FR, John SA
Flow of Business, Cuts and Ticket Times:
Lunch service was slow and steady and LOUD. Man there were some talkers in here today. Nonetheless, the kitchen never seemed too busy when I would go back there. The sushi bar was rocking and rolling with sushi lunches galore. Ocean waves came in the middle of service, as they do, and Take went to cut the fish so we would have it for service tonight.
Had some long tickets on sushi lunches during the course of lunch, since everyone was ordering them. Lindsey got really impatient on her 30 minute ticket and ran a dynamite sushi lunch to B4 and an Austin Lunch to B8 when it was the other way around. I was pretty annoyed by the fact that she didn't even realize her own mistake at her own table. She was flustered and said she talked to both tables and they were fine with the rolls they received. But after waiting that long I'm sure they didn't care. But her careless mistake was very unsettling.
Had to ask a man to move his suburban off the sidewalk. He was a little surly about it but did it in the end.
Lunch slowed around 1:15, cut down to 2 on at 1:30 and Johnny and Kelly rode it out. At 2:03 Josh asked Johnny if we were all in, he said "no, at 2:05 we'll be all in" So I'm glad to see the waitstaff being aware of the "late diner" rule.
3 Staff members that stood out (why/how):
-Lindsey, as mentioned above. Talked to her after her shift about how it only makes matters worse to run the wrong food to the wrong table after waiting that long. I asked her not to do it again and all she said was okay. Seemed a little irritated that I was bringing it up
-Kate asked me why she wasn't "allowed to close" anymore.I told her we had had that conversation when I took her off the closing shifts and it was addressed in her eval as well. She put up a little resistance but in the end asked what it would take to get them back. I told her everything that was addressed in her eval. She had one last dig to add before she left saying that she doesn't understand why Mandy was given a closing shift when she seems just as slow. I told her that that was her interpretation, and I have my own and to leave it at that.
-In the first hour of service we were starting to fill up. A guy came in waiting for someone else and wanted a table (we only had sushi bar) so Chris asked him to wait. He asked "Can I get an Asahi while I wait?" Chris' answer should have been "yes" but instead he said "I can sit you at the sushi bar right now if you want to sit down". The guy said "no I'll just wait for my table then" and then Chris didn't say ANYTHING!? Luckily I overheard the conversation, and asked the guy if he would like that Asahi then in the meantime. He said yes, then we had a quick convo about Tuesday $2 Asahis and that was that. I talked to him after the shift and he said he didn't have his TABC and was going to seat him soon anyway. I said for future occurrences, just say yes and pass it along.
-
Any VIP's in?
Rob- wine guy
No others.
Comps& Void Detail:
None!!
R&M needs:
Soft serve machine still waiting on the part
Sign out front had the letters fixed
-The trailer: I went out there to put away 10 boxes of napkins that arrived today and it's really full. There are 3 boxes of kid cup LIDS, 3 cases of pint containers, just a lot of stuff. . And there are a lot of old pots, pans and other kitchen items. I think a broken microwave is back there too, I couldn't pull it out of the box. Is there a reason we're hanging onto these things? I have a pallet of napkins coming in next week and I'm afraid there won't be much room for them.
86'd items/ need more:
Wednesday 4/13/16
Written By: Samara
LY Lunch Sales: $1795
Projected Sales : $2016
TY Lunch Sales: $1974
+/- : +10% over LY & -$42 under PS
Lunch Covers: 109
Avg PPA: $18.11
LY Dinner Sales: $4158
Projected Sales : $4872
TY Dinner Sales: $5385
+/- : +30% over LY & +513 over PS
Dinner Covers:182
Avg PPA: $29.59
Previous Days Labor: 19.49%
Previous Days Comps: 2,43%
Controllable Comps: 0%!
Weather: 70's during the day, cool yet muggy
Special events?: None that I know of.
Who worked: LUNCH- Lindsey, Kate, Kelly, Johnny (CL), Taylor (FR), Eric (SA), Chris (H)
DINNER- Krystin, Sayo, Naoto, Mandy, Sophia (CL), Hiroe training Maverick (FR), Cindy training Grant (H), Miriam also hosted, John (SA)
Flow of Business, Cuts and Ticket Times: Lunch was steady. Cut Lindsey at 12:50 and Kate at 1:30. Kept two on until close because of several late comers. Nothing particularly noteworthy. Everyone in FOH was in a great mood.
Dinner was busy but manageable. Another great team of FOH. On a steady wait by 6pm, which apporached an hour wait by 8pm. Miriam cocktailed while Cindy trained Grant. Some customer issues but it seemed like new comers that were unhappy with their own selections.
A4 found a piece of metal in her sunshine roll. Looked like aluminum foil to me. Comped 100% recovery and gave her Kome bucks as an apology...very happy after that.
Naoto's B4 ordered a superfly, took one bite, and said it was inedible. I honestly think they ordered it based on name only, not really looking at the ingredients.
On a wait until 9:20. I cut Miriam, Krystin, and Sayo at 9, Naoto at 9:30, and Mandy at 9:45. I tipped Kalynn out as Ichiban and split Zero ban tips between Kalynn, Danger, and Kazu since Take was in acting Kitchen Manager for the majority of the evening.
Specials: Japanese Uni
3 Staff members that stood out (why/how): Eric is getting into a groove as an SA. He seems more focused and less chatty, which is a big improvement.
Taylor dropped the wrong food to a table during lunch. They ended up keeping the wrong dish but there was an Amazu chicken I had to comp because of his mistake. He seemed pretty flustered and unorganized today after I asked him how many times he washes his hands during a shift. He said "Once an hour." Not the answer I wanted. I asked this after watching him handle food improperly.
Kalynn did very well as acting Ichicban. Dream team indeed.
Any VIP's in? Yellowjacket Crew, Kenny
Comps& Void Detail:
-4 Promo Kome Bucks
- DNL Superfly.
-Kitchen Error Amazu Chicken.
-Recovery for aluminum foil in sunshine roll
-DNL ume shiso maki
-Training meals for Grant, Maverick, Cindy, and Hiroe.
R&M needs: The sink in the smaller bathroom still needs to be fixed of its leak. For the time being, mopping up the water during each shift and making sure no toilet paper is stored under there will suffice.
86'd items/ need more:
LY Lunch Sales: $1795
Projected Sales : $2016
TY Lunch Sales: $1974
+/- : +10% over LY & -$42 under PS
Lunch Covers: 109
Avg PPA: $18.11
LY Dinner Sales: $4158
Projected Sales : $4872
TY Dinner Sales: $5385
+/- : +30% over LY & +513 over PS
Dinner Covers:182
Avg PPA: $29.59
Previous Days Labor: 19.49%
Previous Days Comps: 2,43%
Controllable Comps: 0%!
Weather: 70's during the day, cool yet muggy
Special events?: None that I know of.
Who worked: LUNCH- Lindsey, Kate, Kelly, Johnny (CL), Taylor (FR), Eric (SA), Chris (H)
DINNER- Krystin, Sayo, Naoto, Mandy, Sophia (CL), Hiroe training Maverick (FR), Cindy training Grant (H), Miriam also hosted, John (SA)
Flow of Business, Cuts and Ticket Times: Lunch was steady. Cut Lindsey at 12:50 and Kate at 1:30. Kept two on until close because of several late comers. Nothing particularly noteworthy. Everyone in FOH was in a great mood.
Dinner was busy but manageable. Another great team of FOH. On a steady wait by 6pm, which apporached an hour wait by 8pm. Miriam cocktailed while Cindy trained Grant. Some customer issues but it seemed like new comers that were unhappy with their own selections.
A4 found a piece of metal in her sunshine roll. Looked like aluminum foil to me. Comped 100% recovery and gave her Kome bucks as an apology...very happy after that.
Naoto's B4 ordered a superfly, took one bite, and said it was inedible. I honestly think they ordered it based on name only, not really looking at the ingredients.
On a wait until 9:20. I cut Miriam, Krystin, and Sayo at 9, Naoto at 9:30, and Mandy at 9:45. I tipped Kalynn out as Ichiban and split Zero ban tips between Kalynn, Danger, and Kazu since Take was in acting Kitchen Manager for the majority of the evening.
Specials: Japanese Uni
3 Staff members that stood out (why/how): Eric is getting into a groove as an SA. He seems more focused and less chatty, which is a big improvement.
Taylor dropped the wrong food to a table during lunch. They ended up keeping the wrong dish but there was an Amazu chicken I had to comp because of his mistake. He seemed pretty flustered and unorganized today after I asked him how many times he washes his hands during a shift. He said "Once an hour." Not the answer I wanted. I asked this after watching him handle food improperly.
Kalynn did very well as acting Ichicban. Dream team indeed.
Any VIP's in? Yellowjacket Crew, Kenny
Comps& Void Detail:
-4 Promo Kome Bucks
- DNL Superfly.
-Kitchen Error Amazu Chicken.
-Recovery for aluminum foil in sunshine roll
-DNL ume shiso maki
-Training meals for Grant, Maverick, Cindy, and Hiroe.
R&M needs: The sink in the smaller bathroom still needs to be fixed of its leak. For the time being, mopping up the water during each shift and making sure no toilet paper is stored under there will suffice.
86'd items/ need more:
Tuesday, April 12, 2016
Tuesday 4.12.16
Written By: Elizabeth
LY Lunch Sales: $1302
Projected Sales : $1630
TY Lunch Sales: $1585
+/- : +22% over LY and -$45 PS
Lunch Covers: 94
Avg PPA: $16.86
LY Dinner Sales: $4315
Projected Sales : $4531
TY Dinner Sales: $4436
+/- :+3% LY and -$95 PS
Dinner Covers: 172
Avg PPA: $25.79. ewww
Previous Days Labor: 16.47%
Previous Days Comps: 3.91%
Controllable Comps: 2.47%
Weather: over cast, cool but humid. high 60's. Rain on and off. Sunshine in the afternoon. This weather couldn't make up it's mind today. More rain at 8pm
Special events?:
none that I know of.
Who worked:
Lunch: Johnny CL, Grace, Lindsey, Krystin. Chris FR< John SA, Cindy Host
Dinner: Clair CL. Krystin, Kelly, Mandy, Kate. John SA, Hiroe FR Trained Maverick, Cindy Hosted and trained Grant, and Lizet hosted as well.
Flow of Business, Cuts and Ticket Times:
Lunch: started out promising-filled up but nothing ever came of it. It died at 12:45 and continued to die out. In the middle of the shift the beverage cooler door (on the wine side) started sparking every time someone opened it and smoking and ALMOST caught fire (Kristen said fire and I had to tell her not to use that 4-letter F word unless it's ablaze!). In any case, I cut the power to the lights and called Hill Refrigeration to come take a look. They came out later. See R&M notes.
I cut Lindsey at 1:05, went 2 on at 1:24 and 1 on at 1:45. One table came in at 1:55 and then another at 2:01. Johnny got a little mouthy with me, telling me he just did "all in". I told him he knows the rule and he said I should tell the kitchen that because they just dumped the udon. So I sent a message out on hotschedules to remind everyone that closing time doesn't mean closing. I also ordered Taco's from Tyson's for the staff for lunch. They loved it.
Dinner: As soon as we opened we had 3 tables sit, and had a 4th that was going to be 6 people but only 2 were here. At 5:05 they told Cindy that their 3rd was joining them, and then at 6pm 2 more adults and a baby were joining them. I went to them directly and asked what their time line was like, in order to make the best use of space in our small restaurant. When I paused to think for a second, the man got mad and said "I'll make it real easy for you!" and stormed out. I apologized to the woman and tried to reply but before I could they were out the door with my last words as "I'm sorry we're so small!". So we broke the 6 top apart. The joy.
We went on a wait around 6pm too. Had two 6 tops walk in back to back, but only one ended up staying (we didn't know this until 40 minutes later though), and then had a 20-30 minute wait for the 2's and 3's that trickled in. Not sure if everyone knew it was going to rain so they came in early. Right around 8pm it died and that's when the rain came. We stayed full and steady. Kitchen got hit hard at the beginning and there were lots of rolls tonight! Take asked that we didn't order from Ichiban for employee meal, because we are low on fish, so I guess it's good more people were ordering rolls.
Just a note: I do want to make mention that I have a feeling that this is it. This is what business is now. Busy. Busy nearly every day. Which is great!! But maybe we might want to make sure we are increasing our pars so that our staff can enjoy the delicious food they serve. I know a lot of the staff that worked dinners since Friday haven't been able to order sushi bar stuff since Thursday. I ordered Tacos for the staff for lunch today just to make sure we weren't interfering with sushi bar prep or fish, but it still seems like they are a little behind. Just trying to help here.
Happy Staff=Happy Guests=Happy Business :)
Food for thought regarding the Fry Station Printer: When we first got it, Jersey wanted everything to print to it (I think it was Jersey that wanted it that way). But I think if we only routed fry items to that printer (at dinner only) it would be more beneficial to the person working fry. Since dinner is izakaya style where items come out as ready and are shareable, I feel like it would make more sense. Grill would still get both items on the ticket, in order to moderate it, but Fry would get only fry tickets to help themselves. I can explain it more in detail on Friday at the meeting but I just wanted to get every one thinking about it or respond here if you would like.
Specials:
none tonight.
3 Staff members that stood out (why/how):
-Mandy straightened her hair, Krystin got a cut and color and Kelly had her looking especially pretty in braids. Some lovely ladies at Kome Tonight
-Kate was in a good mood. Worth mentioning
-Grant was very receptive to his training tonight. Cindy was thorough and showed him how to cocktail in the downtime as well.
Any VIP's in?
None at lunch
Dinner: Mike from homeslice (dropped off GC trade for us!)
Miriam
I think that's it really...hm
Comps& Void Detail:
Emp Day off for Miriam.
Promo Kome Bucks: Camacho Room Mate, Mike GM Homeslic.
R&M needs: Big day for R&M.
86'd items/ need more:
Stamps. IF anyone goes to HEB soon can someone pick up 3 books of stamps please?
LY Lunch Sales: $1302
Projected Sales : $1630
TY Lunch Sales: $1585
+/- : +22% over LY and -$45 PS
Lunch Covers: 94
Avg PPA: $16.86
LY Dinner Sales: $4315
Projected Sales : $4531
TY Dinner Sales: $4436
+/- :+3% LY and -$95 PS
Dinner Covers: 172
Avg PPA: $25.79. ewww
Previous Days Labor: 16.47%
Previous Days Comps: 3.91%
Controllable Comps: 2.47%
Weather: over cast, cool but humid. high 60's. Rain on and off. Sunshine in the afternoon. This weather couldn't make up it's mind today. More rain at 8pm
Special events?:
none that I know of.
Who worked:
Lunch: Johnny CL, Grace, Lindsey, Krystin. Chris FR< John SA, Cindy Host
Dinner: Clair CL. Krystin, Kelly, Mandy, Kate. John SA, Hiroe FR Trained Maverick, Cindy Hosted and trained Grant, and Lizet hosted as well.
Flow of Business, Cuts and Ticket Times:
Lunch: started out promising-filled up but nothing ever came of it. It died at 12:45 and continued to die out. In the middle of the shift the beverage cooler door (on the wine side) started sparking every time someone opened it and smoking and ALMOST caught fire (Kristen said fire and I had to tell her not to use that 4-letter F word unless it's ablaze!). In any case, I cut the power to the lights and called Hill Refrigeration to come take a look. They came out later. See R&M notes.
I cut Lindsey at 1:05, went 2 on at 1:24 and 1 on at 1:45. One table came in at 1:55 and then another at 2:01. Johnny got a little mouthy with me, telling me he just did "all in". I told him he knows the rule and he said I should tell the kitchen that because they just dumped the udon. So I sent a message out on hotschedules to remind everyone that closing time doesn't mean closing. I also ordered Taco's from Tyson's for the staff for lunch. They loved it.
Dinner: As soon as we opened we had 3 tables sit, and had a 4th that was going to be 6 people but only 2 were here. At 5:05 they told Cindy that their 3rd was joining them, and then at 6pm 2 more adults and a baby were joining them. I went to them directly and asked what their time line was like, in order to make the best use of space in our small restaurant. When I paused to think for a second, the man got mad and said "I'll make it real easy for you!" and stormed out. I apologized to the woman and tried to reply but before I could they were out the door with my last words as "I'm sorry we're so small!". So we broke the 6 top apart. The joy.
We went on a wait around 6pm too. Had two 6 tops walk in back to back, but only one ended up staying (we didn't know this until 40 minutes later though), and then had a 20-30 minute wait for the 2's and 3's that trickled in. Not sure if everyone knew it was going to rain so they came in early. Right around 8pm it died and that's when the rain came. We stayed full and steady. Kitchen got hit hard at the beginning and there were lots of rolls tonight! Take asked that we didn't order from Ichiban for employee meal, because we are low on fish, so I guess it's good more people were ordering rolls.
Just a note: I do want to make mention that I have a feeling that this is it. This is what business is now. Busy. Busy nearly every day. Which is great!! But maybe we might want to make sure we are increasing our pars so that our staff can enjoy the delicious food they serve. I know a lot of the staff that worked dinners since Friday haven't been able to order sushi bar stuff since Thursday. I ordered Tacos for the staff for lunch today just to make sure we weren't interfering with sushi bar prep or fish, but it still seems like they are a little behind. Just trying to help here.
Happy Staff=Happy Guests=Happy Business :)
Food for thought regarding the Fry Station Printer: When we first got it, Jersey wanted everything to print to it (I think it was Jersey that wanted it that way). But I think if we only routed fry items to that printer (at dinner only) it would be more beneficial to the person working fry. Since dinner is izakaya style where items come out as ready and are shareable, I feel like it would make more sense. Grill would still get both items on the ticket, in order to moderate it, but Fry would get only fry tickets to help themselves. I can explain it more in detail on Friday at the meeting but I just wanted to get every one thinking about it or respond here if you would like.
Specials:
none tonight.
3 Staff members that stood out (why/how):
-Mandy straightened her hair, Krystin got a cut and color and Kelly had her looking especially pretty in braids. Some lovely ladies at Kome Tonight
-Kate was in a good mood. Worth mentioning
-Grant was very receptive to his training tonight. Cindy was thorough and showed him how to cocktail in the downtime as well.
Any VIP's in?
None at lunch
Dinner: Mike from homeslice (dropped off GC trade for us!)
Miriam
I think that's it really...hm
Comps& Void Detail:
Emp Day off for Miriam.
Promo Kome Bucks: Camacho Room Mate, Mike GM Homeslic.
R&M needs: Big day for R&M.
- Stereo has been repaired by Aaron and now has all 5 speakers set- he will be out later this week to re-wire the lobby and front speakers so there aren't wires hanging all over the place
- The beverage cooler got rewired but he said that if it happens again they will have to replace the wiring. Also noted that once a month the grate should be removed and the condenser filter needs to be "dusted" off as to not clog and ultimately break the condenser. So there's that.
- Lane Equipment was out today to look at the softserve machine and found that we were 1- missing a piece, hence that wand was bent, and 2- it had some amp issues which is why it would cause the soft serve to either not freeze or freeze too much. He said it needed a part and if it's here in Austin he'll be in tomorrow between 8am-11am to replace it, or if they have to order it it will be in in the next few days.
86'd items/ need more:
Stamps. IF anyone goes to HEB soon can someone pick up 3 books of stamps please?
Monday, April 11, 2016
Monday PM 4/11/16
Written By: Samara
LY Dinner Sales: $3873
Projected Sales : $4401
TY Dinner Sales: $4425
+/- : 14% over LY & +$24 over PS
Dinner Covers: 167
Avg PPA: $26.50
Weather: 75 and muggy
Special events?:
Who worked: Ruthy, Clair, Mandy, Leary, Camacho (CL), Chris & Miriam (H), Kaori (SA), Hiroe training Grant (FR)
Flow of Business, Cuts and Ticket Times: Pretty busy from the start. Tables turned quickly. Had a couple of parties waiting here and there, never more than 15-20 minutes for the height of the evening. Lots of Ichiban tickets tonight. With Take splitting his time between sushi bar and kitchen, Drew handled a mostly 3 person sushi bar for most of the night. Couple of long tickets but everyone was well informed due to an excellent line of communication. 86'd a lot of fish, seems like there will be a lot of prep tomorrow. No customer issues to note. Died down around 8:45. I cut Clair at that time and Mandy at 9:30.
Specials: Snow Crab: 2
3 Staff members that stood out (why/how): Ruthy was feeling under the weather. I cut her at 5:45.
Grant is improving as a FR but he'll need a watchful eye for a while. Sweet kid, still nervous. Confidence comes with time.
Any VIP's in? Roger, Masa, Dusten
Comps& Void Detail: A few misrings, Employee day off for Dusten, a couple of SIN
R&M needs:
86'd items/ need more:
LY Dinner Sales: $3873
Projected Sales : $4401
TY Dinner Sales: $4425
+/- : 14% over LY & +$24 over PS
Dinner Covers: 167
Avg PPA: $26.50
Weather: 75 and muggy
Special events?:
Who worked: Ruthy, Clair, Mandy, Leary, Camacho (CL), Chris & Miriam (H), Kaori (SA), Hiroe training Grant (FR)
Flow of Business, Cuts and Ticket Times: Pretty busy from the start. Tables turned quickly. Had a couple of parties waiting here and there, never more than 15-20 minutes for the height of the evening. Lots of Ichiban tickets tonight. With Take splitting his time between sushi bar and kitchen, Drew handled a mostly 3 person sushi bar for most of the night. Couple of long tickets but everyone was well informed due to an excellent line of communication. 86'd a lot of fish, seems like there will be a lot of prep tomorrow. No customer issues to note. Died down around 8:45. I cut Clair at that time and Mandy at 9:30.
Specials: Snow Crab: 2
3 Staff members that stood out (why/how): Ruthy was feeling under the weather. I cut her at 5:45.
Grant is improving as a FR but he'll need a watchful eye for a while. Sweet kid, still nervous. Confidence comes with time.
Any VIP's in? Roger, Masa, Dusten
Comps& Void Detail: A few misrings, Employee day off for Dusten, a couple of SIN
R&M needs:
86'd items/ need more:
Monday AM 4/11/16
Written By: Dusten
LY Lunch Sales: 1733
Projected Sales : 1944
TY Lunch Sales: 1994
+/- : $50 over PS and 14% up from LY
Lunch Covers: 112
Avg PPA: 17.80
Previous Days Labor: 19%
Previous Days Comps: 4%
Controllable Comps: 6.36%
Weather: muggy morning, sunny and humid at 3pm
Special events?:
Who worked: Clair, Kelly Krystin, Johnny CL, Junko H, Eric SA and Taylor FR
Flow of Business, Cuts and Ticket Times: Average lunch it seems. Normal pop, short wait for those incomplete parties. Dropped off about 1pm. I cut Krystin then. Cut Kelly at 1:30 and Clair at 1:45pm.
No ticket time issues.
Specials:
3 Staff members that stood out (why/how): Eric needs to work on his speed and attention to detail. He is either rushing and missing things when wiping tables or unloading dishes very slowly. He did ask me about a couple pointers after the shift so I know he isn't just trying to get by on minimal effort. He just needs coaching and supervision.
-I ordered ramen today and the noodles were not cooked right. Kumi was working ramen and she identified the problem, fixed it and made the ramen again after everyone else was done in the kitchen. It was the best ramen I've had here in months. I told her that I appreciated her listening without getting defensive and staying until the job was done the right way. Point is, it was a very productive interaction and she should be commended for her professionalism.
-Kelly is progressing as a server and starting to learn some of the subtler details of working here. She is still fairly unsure of a lot of things but she is asking questions and learning.
Any VIP's in? Scott Poe, Some other regulars. Tara and her husband.
Comps& Void Detail: void a yakitori-don- testing. Someone claimed a printer error in the back.
R&M needs: Called soft serve machine company about machine today. Said they'd send someone out. I told them it was the spindle that runs up the middle of the churner that seems to be warped. Also if they can help- the tray that slides out on the left side- in that slot is a sticky nasty mess that needs to be cleaned somehow.
86'd items/ need more:
LY Lunch Sales: 1733
Projected Sales : 1944
TY Lunch Sales: 1994
+/- : $50 over PS and 14% up from LY
Lunch Covers: 112
Avg PPA: 17.80
Previous Days Labor: 19%
Previous Days Comps: 4%
Controllable Comps: 6.36%
Weather: muggy morning, sunny and humid at 3pm
Special events?:
Who worked: Clair, Kelly Krystin, Johnny CL, Junko H, Eric SA and Taylor FR
Flow of Business, Cuts and Ticket Times: Average lunch it seems. Normal pop, short wait for those incomplete parties. Dropped off about 1pm. I cut Krystin then. Cut Kelly at 1:30 and Clair at 1:45pm.
No ticket time issues.
Specials:
3 Staff members that stood out (why/how): Eric needs to work on his speed and attention to detail. He is either rushing and missing things when wiping tables or unloading dishes very slowly. He did ask me about a couple pointers after the shift so I know he isn't just trying to get by on minimal effort. He just needs coaching and supervision.
-I ordered ramen today and the noodles were not cooked right. Kumi was working ramen and she identified the problem, fixed it and made the ramen again after everyone else was done in the kitchen. It was the best ramen I've had here in months. I told her that I appreciated her listening without getting defensive and staying until the job was done the right way. Point is, it was a very productive interaction and she should be commended for her professionalism.
-Kelly is progressing as a server and starting to learn some of the subtler details of working here. She is still fairly unsure of a lot of things but she is asking questions and learning.
Any VIP's in? Scott Poe, Some other regulars. Tara and her husband.
Comps& Void Detail: void a yakitori-don- testing. Someone claimed a printer error in the back.
R&M needs: Called soft serve machine company about machine today. Said they'd send someone out. I told them it was the spindle that runs up the middle of the churner that seems to be warped. Also if they can help- the tray that slides out on the left side- in that slot is a sticky nasty mess that needs to be cleaned somehow.
86'd items/ need more:
Sunday, April 10, 2016
Sunday PM 4/10/16
Written By: Dusten
LY Dinner Sales: 4807
Projected Sales : 5346
TY Dinner Sales:4979
+/- :-367 under PS and 4% increase over LY
Dinner Covers:166
Avg PPA: 29.99
Weather: Muggy. overcast
Special events?: cap 10K
Who worked: Stephanie, Kate, Krystin, Ruthy, Clair CL, Miriam and Chris H, Taylor FR and John SA
Flow of Business, Cuts and Ticket Times: Slow at opening, but things picked up quickly. We were on a wait by 6:30 and stayed full until nearly 9pm. Nigiri got hit hard awith ticker times approaching 30 minutes. Last night it was rolls, tonight nigiri. I cute Stephanie and Kate at 9pm.
Specials: 6 japanese uni
18 Hirame
23 Crab
11 tsubugai
3 Staff members that stood out (why/how): Kate was fussy early on. Asking people to run rolls with only 3 of her four tables being sat. She complained about being triple sat. I don't know how she could have been triple sat, but only have 3 tables in her section actually occupied and one of those tables already having a large roll order ready. She caught her stride eventually, but it was an odd start.
Miriam had another table get sat out of order. This one wasn't as nefarious as Friday's line cutters, but I did remind her (and Chris) to stay vigilant and sharp- especially in case their are some hangry line-hawks waiting.
Taylor may be showing signs of improvement. Not only tonight but others have I noticed him helping bus in his down time as FR. I think that is important to have FR's that know how to help on the floor too. At one point I stopped him from going back to the kitchen after walking by a sushi bar that had cleared out all at once and asked him to help bus. He turned right back around and did it. I wish I didn't have to ask- but I don't think he is that observant yet.
There was a large collective groan among most of those who worked dinners this weekend when we ordered pizza for the 3rd consecutive night. I wish I had a suggestion for an alternative, but I'm certain most everyone would appreciate almost anything else next time. I ordered a salad just to go along with all the bread and cheese. Just something to consider in the future.
Any VIP's in? Tim League of Alamo Drafthouse, some regulars, Matsumoto- friends of Kayo.
Comps& Void Detail:So many tonight. Diet coke- owner comp (Kenta got it).
void hamachi kama- 86'd.
void quail egg
someone (no one would confess) ran B7's nigiri to B5. They were similar orders with a couple pieces difference. Stephanie stopped the sushi bar from making B5's order because they had gotten what they ordered plus a couple extra pieces. Stephanie said B5 was happy to pay for what they ate. I asked Take to remake the order for B7 which I rang in and then comped to recovery. B7 was very understanding and sweet about the situation. (uni, ikura, 2x tako, hamachi and hokki)
-20 kome bucks to Kayo's friend in lieu of FNF.
-camembert tempura for bday
-2 hamachi kama and 2 iidako kara-age- gift from Take to Tim League
R&M needs:soft serve machine makes an awful racket. It probaly needs to be serviced. I took it apart as much as I knew how and cleaned it again with no improvement
86'd items/ need more:
LY Dinner Sales: 4807
Projected Sales : 5346
TY Dinner Sales:4979
+/- :-367 under PS and 4% increase over LY
Dinner Covers:166
Avg PPA: 29.99
Weather: Muggy. overcast
Special events?: cap 10K
Who worked: Stephanie, Kate, Krystin, Ruthy, Clair CL, Miriam and Chris H, Taylor FR and John SA
Flow of Business, Cuts and Ticket Times: Slow at opening, but things picked up quickly. We were on a wait by 6:30 and stayed full until nearly 9pm. Nigiri got hit hard awith ticker times approaching 30 minutes. Last night it was rolls, tonight nigiri. I cute Stephanie and Kate at 9pm.
Specials: 6 japanese uni
18 Hirame
23 Crab
11 tsubugai
3 Staff members that stood out (why/how): Kate was fussy early on. Asking people to run rolls with only 3 of her four tables being sat. She complained about being triple sat. I don't know how she could have been triple sat, but only have 3 tables in her section actually occupied and one of those tables already having a large roll order ready. She caught her stride eventually, but it was an odd start.
Miriam had another table get sat out of order. This one wasn't as nefarious as Friday's line cutters, but I did remind her (and Chris) to stay vigilant and sharp- especially in case their are some hangry line-hawks waiting.
Taylor may be showing signs of improvement. Not only tonight but others have I noticed him helping bus in his down time as FR. I think that is important to have FR's that know how to help on the floor too. At one point I stopped him from going back to the kitchen after walking by a sushi bar that had cleared out all at once and asked him to help bus. He turned right back around and did it. I wish I didn't have to ask- but I don't think he is that observant yet.
There was a large collective groan among most of those who worked dinners this weekend when we ordered pizza for the 3rd consecutive night. I wish I had a suggestion for an alternative, but I'm certain most everyone would appreciate almost anything else next time. I ordered a salad just to go along with all the bread and cheese. Just something to consider in the future.
Any VIP's in? Tim League of Alamo Drafthouse, some regulars, Matsumoto- friends of Kayo.
Comps& Void Detail:So many tonight. Diet coke- owner comp (Kenta got it).
void hamachi kama- 86'd.
void quail egg
someone (no one would confess) ran B7's nigiri to B5. They were similar orders with a couple pieces difference. Stephanie stopped the sushi bar from making B5's order because they had gotten what they ordered plus a couple extra pieces. Stephanie said B5 was happy to pay for what they ate. I asked Take to remake the order for B7 which I rang in and then comped to recovery. B7 was very understanding and sweet about the situation. (uni, ikura, 2x tako, hamachi and hokki)
-20 kome bucks to Kayo's friend in lieu of FNF.
-camembert tempura for bday
-2 hamachi kama and 2 iidako kara-age- gift from Take to Tim League
R&M needs:soft serve machine makes an awful racket. It probaly needs to be serviced. I took it apart as much as I knew how and cleaned it again with no improvement
86'd items/ need more:
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