Tuesday 4/26/16

Written By: Samara

LY Lunch Sales:  $1546
Projected Sales : $1818
TY Lunch Sales: $2090
+/- : +35% over LY & +$272 over PS
Lunch Covers: 111
Avg PPA: $18.83


LY Dinner Sales: $4711
Projected Sales : $4968
TY Dinner Sales: $5544
+/- : +18% over LY & +$576 over PS
Dinner Covers: 202
Avg PPA: $27.45


Previous Days Labor: 20%

Previous Days Comps: 4.37%
Controllable Comps: 0%!

Weather:

Special events?:


Who worked: LUNCH- Mandy, Lindsey, Krystin, Johnny (CL), Cindy (H), John (SA), Hiroe (FR)
DINNER- Mandy, Lindsey, Kelly, Ruthy, Clair (CL), Cindy & Maverick (H), John (SA), Hiroe (FR)

Flow of Business, Cuts and Ticket Times: Busy lunch. Great pace. No customer issues. Some long ticket times, especially from the kitchen but nothing crazy or worth comping. A 5 top received 4 out of their 5 entrees with a 10-15 minute lag for the last dish. Can we work on issues like this with the kitchen? Hot food absolutely need to go out at the same time or within a couple minutes of each other. Cut Lindsey at 1:15, Mandy at 1:30, and Krystin at 1:45.

I added Kayo's notes about tea and coffee to the dinner roster.

Dinner was even busier. On a wait by 6:30 which grew to 45minutes- 1 hour by 8pm. Cindy and I really got the brunt of how busy it was. The servers, sushi bar, and kitchen worked through the night with such ease. It seemed as though everyone on the wait wanted drinks. It was the best decision to send Maverick home early (more about that below)...think his presence would have been more of a hinderance than a help. Can't decide if I need to schedule a CT on Tuesday now or schedule only our stronger hosts with cocktailing ability.

Ran out of Asahi glasses, sake glasses, AND pint glasses multiple times. Orlando was doing his best to keep up with the demand. By the end of the evening, we were running out of sushi bar stock left and right. Stayed on a wait until 9:30 but I had already cut Lindsey & Mandy (both doubles) because their sections were full.

Tonight, I tried the section changes and cuts. Clair did't like the idea of having B1 taken away from the closer but after a long discussion she said she understood how neglected that table can be depending on the events of the night. The change overall worked out better, with covers and sales that  are equally reflected.

Mandy had a table order a lot of nigiri. They were saving their multiple orders on Uni for last. Mandy confirmed with sushi bar that her orders could be made. She put them on a delay. When they were fired, Take said they were 86'd. She seemed rather annoyed and I would be to, especially so late into someone coursed dinner. The table were regulars and very understand when I gave them some recovery Kome bucks for next time.

Specials:

3 Staff members that stood out (why/how): Caught Maverick on his phone at the host stand around 4:45pm. I can directly map his downward spiral from here. Within the first 15 minutes of opening he's visibly teary eyed. Just broke up with his boyfriend. I console him and get him back on track...or so I think. 2 out of the 6 for the 6:00 reso show up around 5:30. I believe it's to take advantage of the happy hour prices but they tell him it's because they're old and need to sit down. He tells me soon after that when he was confirming the woman who made the reso she said her party would be "trickling in." I made it clear to Maverick that if he's unsure of a situation that he needs to grab the manager on duty.

Because he sat the 2 early birds, he didn't mention the 8pm reso. At this point I know I have a lot of damage control to do. When the head of the party arrives, I let her know that we don't usually seat incomplete parties, especially for the party room, but we would gladly make an exception. I then mentioned the 8pm reso when she got huffy and said "well I don't want to be rushed. What if I want to stay later than 8pm?" I agreed to seat her somewhere else in the restaurant if she wanted to stay past 8. They party of 6 is not complete until 6:45. At 8pm on the dot, the next reso arrived. I politely reminded the party room of the next reso and the head of the party huffed again "I know, we're leaving." All of this could have been avoided if Maverick had spoken up.

When we started to get busy, he would just stand there and sulk, standing behind Cindy. I sent him home at 7pm and asked him to come back tomorrow with a smile and a perkier attitude.

Any VIP's in? Couple with toddler at the sushi bar, Rachel & Carlos, David & Ransom, Victoria, Nay Nay

Comps& Void Detail:
-2 Promo Kome Bucks
-Owner Comp for Kayo
-Owner Comp for B2 from Take
-DNL Tori Teba. The red vein in the wings freaked out the table and they thought the chicken was raw.
-Void 4 Sake Toro. 86'd
-DNL Fish and Chips. Guy didn't realized it was tilapia.
-Void Uni. 86'd
-Void Tsubugai. 86'd

R&M needs:

86'd items/ need more: Hand towels for the server station, Katsuo, Hama Toro, Sake Toro, All Toro, Saba, Mirugai, Tsubugai, Sapporo,