Monday 4/4/16 recap

Written By: Dusten

LY Lunch Sales: 1670
Projected Sales : 1938
TY Lunch Sales: 1719
+/- : 3% over LY and -$219 under PS
Lunch Covers: 74
Avg PPA: 23.23


LY Dinner Sales: 4005
Projected Sales : 4284
TY Dinner Sales: 4987
+/- :  25% over LY and $703 over PS
Dinner Covers: 176
Avg PPA: 28.34


Previous Days Labor: 15%

Previous Days Comps: 5%
Controllable Comps: 11.14%

Weather: Sunny and warm

Special events?:

Who worked: Lunch: Kelly, Krystin, Grace, Johnny CL, Junko H, Hiroe FR and Eric SA.
Dinner:

Flow of Business, Cuts and Ticket Times: Lunch was very slow. We had less than 50 covers by 1pm. I cut Kelly at 12:45pm and Krystin at 1:15pm. We got a few tables walking in- enough to make Johnny and Grace move a little more, but never filled up.

Dinner was steady. We filled up around 6:45 and stayed on a small wait most of the night. A few pops, bu never more than 4-6 parties waiting, I cut down to 3 at 9pm and two on at 9:30pm.

Specials:4 ecsolar
21 snow crab
5 japanese uni
10 aburi carpaccio special

3 Staff members that stood out (why/how): No FOH standouts for lunch. I will say that Kumi's ramen looks very good. She mentioned going to Daruma recently and I told her that should be her example for noodles and presentation.
-Got the change to cover some finer points of nigiri coursing with Kelly tonight. She had a customer that wanted her to pick 5 nigiri pieces. Good learning opportunity for her.
-Krystin, Mandy and Hiroe all handled their long day with no issues really.

Any VIP's in? Scott Poe for lunch. If I'm not mistaken, tomorrow is the Poe's night to come in. Descriptions of regulars I don't know very well are the worst, so I'll skip that, but say there were others I recognized.

Had a bit of an issue with a woman over a side of ponzu. I was called over to the stand by Lizet to talk to a guest. The woman told me she didn't want to be charged for her ponzu sauce because she didn't think it was fair that we charged a dollar. I apologized and told her that there is a charge for all sauces as stated on the menu. She asked to see where on the menu it said that. I showed her. She repeated that she didn't think it was fair and that no one told her. I apologized again and told her that I didn't make up prices on the menu, but that is what we charged. I wasn't trying to be bull headed, but I couldn't understand why someone would order food in a restaurant and not want to pay for the food because they thought it was unfairly priced. She said something about 'knowing better next time' and went back to her table. Another woman waiting in the lobby heard the exchange rolled her eyes and chuckled.
She was by herself at A1. I noticed this earlier because B8 mentioned they were cold. After adjusting the thermostat I turned and scanned the room. I noticed her sitting at her table with her shoes off and her feet up on the other chair. Krystin (it was her table) said the woman claimed to not have been here before but Krystin said she had seen her here and believed her to have caused trouble then too. She also brought up that she and the woman had a miscommunication over the number of rolls she ordered earlier. Krystin told me she had in fact very carefully gone over the order with the woman and there was never mention of a third roll. Anyways, not long after she went back to her seat Krystin said she saw the woman on Yelp. She sat for a good while and when she left I went to see what she may have written. It is a barely coherent rambling of a crazy woman as far as I can tell. I'm not even kidding- I strained to make sense of her second paragraph.
In the review she does mention Krystin being perfectly professional, yet she left a single dollar bill as a tip on her $34 tab. Looking at her other Yelp reviews (all one-star except for a solitary two-star) I can tell 3 things: 1- she is a little crazy, 2- she doesn't get out much, and 3- she has an awful time everywhere she has ever been. I'm sorry guys. It would have been easier to just give her the ponzu sauce, but I'm not sure she wouldn't start in on other prices of other menu items too. It's a slippery slope if you ask me.

Yellowjacket Crew.
Daniel's mom.
John LaTouf.
The little albino kid and his mom and sister.
Tall french girl that usually comes with her boyfriend.

Comps& Void Detail: Johnny was serving an omakase lunch to the party room and rang in a salmon sashimi  after already ringing in 2 small salmon sashimis. He initially asked me to void a hamachi sashimi, but meant salmon. So, void salmon and hamachi sashimi.
misring kid's ramenx2
4 kome buck cards
fnf for danny's mom

R&M needs:

86'd items/ need more: Hamachi Kama, Main Root Ginger Beer.
 Could we get one of those markers that detects counterfeit bills? I've gotten some pretty old $100's and really wished we had a better way to verify their authenticity.
Black toner for office printer- I haven't been able to trick it into printing anything since the specials menus.
Brooms and Dustpans. We have one of each now.