Thursday AM 4/21/16

Written By: Samara

LY Lunch Sales: $1632
Projected Sales : $1890
TY Lunch Sales: $1184 yuck!
+/- : -27% under LY & -$706 under PS
Lunch Covers: 62
Avg PPA: $19.10


Previous Days Labor: 22%

Previous Days Comps: 4.36%
Controllable Comps: 0%!

Weather: Raining in the morning, which cleared up by noon

Special events?: Moontower Comedy Fest, Burlesque Fest, Food and Wine Festival Cancelled!!


Who worked: Kate, Lindsey, Sophia, Johnny (CL), John (SA), Taylor (FR), Chris (H)

Flow of Business, Cuts and Ticket Times: Slowest shift I've ever worked.

Specials:

3 Staff members that stood out (why/how): Teamwork today was practically non existent. I am incredibly disappointed with all of the servers who were scheduled. Napkins were delivered around 1pm...I had Chris, Matt, John put the 64 boxes in the trailer while I ran back and forth hosting and helping them. The whole napkin ordeal took about 25 minutes. It was slow enough that the servers could handle everything on their own and well...they didn't. I came back to find several dirty tables while Kate, Lindsey, Johnny, and Sophia stood in the server station talking to each other. It's like they were all in another world, unaware of their surroundings. They didn't even notice John and Chris were gone for more than 5 minutes. I finally asked them to help out and reset tables. Sophia and Kate made small efforts but tables and the sushi bar sat unset for even longer. At 1:40, I cut all support staff and let the servers pick up the slack. I probably should have done this earlier but I had no idea how lazy the servers were being while I outside. Especially disappointing since everyone was on their best behavior when Kayo was in earlier.

Spoke to Kate after her shift. She was filled with excuses, stating she didn't notice the SA was MIA and didn't think she needed to reset her tables because it's the SA's job. She was completely unapologetic.

Lindsey was in a particularly difficult mood, which might have been the catalyst for the lack of team work. She almost snapped at Kate who kept moving her coffee cup. I asked if something was wrong because she seemed manic and I asked if she needed to go home. She said no, everything was fine. I talked to her after her shift and she explained in further detail that was worried about her husband going on a bender after hearing the news of Prince's passing.  She was also unapologetic.

Spoke to Sophia, which gave me a better perspective on the whole situation. She flat out said Lindsey and Kate should not work together; that Kate's constant complaining & negativity is easily spread to Lindsey. Bad habits were exacerbated because it was such a slow shift.

Johnny admitted he was in his own world this shift and should have been more proactive about delegating duties to the other servers. He reiterated that Lindsey and Kate are like oil and water when they work together.


Any VIP's in? Kayo

Comps& Void Detail: Owner comp for Kayo.

R&M needs:

86'd items/ need more: Dry erase markers