Thursday Recap 2/27/14

LY Lunch Sales: 1639.60
TY Lunch Sales:  2148.00 ( beat sales goal of 1711 by $437)
+/- : +31%

LY Dinner Sales: 4459.00
TY Dinner Sales: 5037.20 (beat sales goal of 4820 by $217)
+/- : +13%


Weather: Sunny and a little chilly

Any Special events going on?:

Who worked?:
Lunch: Dusten, Sophia, Jason, Lynn CL, Junko H, Julie FR, Per Faijer SA
Dinner: Dusten, Sophia, Naoto, Taylor, Miho CL, Julie H, Hiroe FR, Per Faijer SA

Flow of Business, Cuts and Ticket Times:
It's been a really great week for sales. Hopefully we can keep this up all the way through SXSW.

Lunch: It was a really slow start, but I kept everyone on because I felt it was going to be a late pop. We ended up going on a wait at 110, I'm glad I kept everyone on. Came off the wait at 150. Ticket times were good. Everyone closed.

Dinner: It was a slow and steady start with a let pop. Didn't go on a wait until around 8, but everyone walked in all at once so we hit a 45 minute wait by 820. Came off the wait around 915. Only had 1 table go over their wait time, and I bought them a beer so they were happy. Ticket times were good. Splitting fry items has not gone too well the past couple of nights. It's going to take a lot prodding before it becomes habit for folks. Went 3 on at 920, and 2 on at 930. Cut Host at 930. 

Any VIP's in? Rachel and Carlos

Comps of note:

R&M needs?:

86'd items/ need more?
We need more mexican coke. Take asked me about getting more to go bags. We don't really do togo orders, but I guess we might want some for guests taking food home and catering orders. Not sure with the ordinance if we can still get plastic bags. 

Wednesday PM Recap 2/26/14

LY Lunch Sales:
TY Lunch Sales:
+/- :

LY Dinner Sales: $3069.3
TY Dinner Sales: $4616.65 (beat the sales goal of $3621 by $995.65)
+/- : +50%

Weather: COLD w/ a side of drizzle

Any Special events going on?:

Who worked?:
Clair, Sophia, Alex, Naoto, Miho CL, Per Faijer SA, Kaori FR, Julie w/ Jake
I'm glad Jake came in. I think the extra time to practice with the Ipad helped her a lot.  

Flow of Business, Cuts and Ticket Times:
Another solid evening. Filled up by 615, and went on a 20-30 minute wait until about 815. Lots of first timers in here tonight enjoying themselves. Ticket times were good. Rolls hit 30 minutes at the busiest point, but not for very long. Stayed steady until about 910, and then went 2 on. Cut host at 930.  

Any VIP's in?
I meet some old regulars tonight, Tina and Laurie. They don't live in the neighborhood anymore, but still stop in for dinner after work every once in a while. Neil was in with a friend at the sushi bar.  Met a new couple tonight, Ted and Maurine. First time here, and they loved everything. They said they were going to start rotating Kome in on their date nights. 

Comps of note: Comped a Midnight Sun for a table because of a long greet time. It was after cuts, and Miho didn't realize they were a new table. They were fine once they were taken care of, but I wanted to do something for them. 

R&M needs?:

86'd items/ need more?

Wed AM 2.26.14

LY Lunch Sales:$1784.90
Projected: $1825
TY Lunch Sales: $2086
+/- :up 17% from LY and over $261


Weather: Cold and Rainy. Don't worry, it's going to be 80 degrees by the weekend when I'm back at work. 

Any Special events going on?:

Who worked?:
Clair, Kate, Johnny, Lynn CL. Perf FR, Jason SA, Junko host

Flow of Business, Cuts and Ticket Times:
Slow slow start, but they all started to come in around 12:30 and we went on a wait. Had a walk in 6-top on top of our 6-top reso, and maintained the wait until 1:40. Great business considering the weather. No long ticket times or guest complaints. 

Any VIP's in?
Met some regulars that come for lunch during the week. They were very nice.  We were out of the Sake Kasu. which is what he always gets, so he got udon instead. Sent them two zato-ichi and comp'd them.

Comps of note:
 Just the two zato-ichi for the regulars

R&M needs?:

86'd items/ need more?

Tuesday Recap 2/25/14

LY Lunch Sales: $1590.65
TY Lunch Sales: $1363.40 ($228.60 below the sales goal of $1592)
+/- : -14%

LY Dinner Sales:  $3134.25
TY Dinner Sales: 45083.40 ($1388.40 above the sales goal of $3695)
+/- : + 65%


Weather: Cloudy, drizzly, a little chilly

Any Special events going on?:

Who worked?:
Lunch: Lindsey, Lynn, Johnny, Stephanie CL, Jason SA, Junko H, Per Faijer FR
Dinner: Taylor, Kate, Clair, Miho, Sophia CL, Jason SA, Lindsey w/Jake H, Julie FR.
Jake did okay tonight, but it was really busy and Lindsey had to take over. I have Jake coming in tomorrow night for a make up train since Junko called in, and Monday wasn't really a full train. I'm sure she'll be fine, but she needs more practice with the Ipad.

Flow of Business, Cuts and Ticket Times:
Lunch was super slow. Never went on a wait. We went 3 on at 1230, 2 on at 1. Cut the host and SA at 130. Ticket times were fine. 
Dinner was a lot busier then I expected. The first hour was slow like normal, but then we filled up, and were on a wait at 630. Got up to a 40 minute wait. Came off the wait around 830, and started emptying out by 9. Ticket times were good most of the night, but the rolls started to get backed up by the end of the pop. Had several table's rolls hit 40-45 minutes. Most of the guests were cool, had other food on the table, and were happy to wait. Had a couple of tables that went 30 minutes without any food on the table, and were pretty grumpy so I comped a roll for each table. Besides that, most of the night went pretty smoothly, and we blew past the sales goal for the day. Went 2 on 9. Cut the host at 930, and the SA at 950.

Any VIP's in?

Comps of note: Had a bad bottle of Rising Star marked the 9th. It doesn't normally taste that great, but it was pretty rancid. Rang in and comped 6 glasses. Training meals. Had several people beat the sales goal so several kome bucks prizes. Comped 2 rolls due to long ticket times. 

R&M needs?:

86'd items/ need more?

Monday 2/24/14

LY Lunch Sales: 1454
TY Lunch Sales: 1707
+/- :  up 17% down 215 from projected

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather: it was beautiful outside

Any Special events going on?: other than top golf no

Who worked?: Sophia, Kate, Lyndsey, Alex, Jason,Hiroe, 

Flow of Business, Cuts and Ticket Times: it was a busy Monday lunch, a few 25 30 kitchen times but I did no comps, servers need to let manager know about long ticket times before the food comes out not after. Kitchen was hectic today. Sushi bar was smooth. We died out after 1:30. Jake was training host, and she is very sweet, she will be a good asset to Kome family

Any VIP's in? Keith Kruger from big medium/canopy came in and some regulars mike and Melissa

Comps of note: I bought Keith zato ichi

R&M needs?: our front door will get loose if we don't keep an eye on the tightness of the hinge screw

86'd items/ need more? Smoke salmon, toilet paper

Sunday PM Recap 2/24/14

LY Lunch Sales:
TY Lunch Sales:
+/- :

LY Dinner Sales: 3603.28
TY Dinner Sales: 4869.80 (beat sales goal by $684.80)
+/- : +35%


Weather: Perfect evening weather

Any Special events going on?:

Who worked?:
Clair, Alex, Kate, Dusten, Sophia CL, Per Faijer SA, Julie H, Hiroe FR

Flow of Business, Cuts and Ticket Times:
It was a busy Sunday overall. It started off a little slow, but we filled up and went on a wait by 630. Got up to 40-45 minute wait, and didn't come off the wait until 915. Ticket times were good. Had a couple mistakes made during the rush, but overall things went pretty smoothly. Per Faijer was moving a bit slowly, and Julie was needing help cocktailing so I was pretty busy for a couple of hours, but it all worked out in the end. Went 2 on at 915, and host at 940. Everyone else closed.  

Had a couple of comp-able issues tonight:
First, I had a Yakitori sent back because some the larger pieces were uncooked in the middle. I apologized, and took it off the bill of course. I offered a new one, and the guests didn't want it. Made sure to follow up with Greg about making sure chicken is being thoroughly cooked. Hope they don't get sick.

Second was an older as asian couple that ordered several items, and wanted them in a specific order. The first thing they wanted was 2 orders of sunomono. Apparently the only octopus was frozen, and Toshi didn't say anything to anyone, he just started thawing it. Clair noticed it in the water and came and told me, but this was about 20 minutes after the fact. I went and talked to the couple, who at this point was being served their 3 round without getting their first round. They were pretty upset. I explained the situation, and they said it was understandable, but wished it would have been communicated earlier. I agreed, gave multiple apologies, comped a portion of the bill, and gave them some kome bucks so hopefully we can get them back, and do better next time. I unfortunately didn't get to follow up with Toshi. It was pretty busy when it happened, and I planned on talking to him at the end of the night, but didn't get a chance.

Any VIP's in?

Comps of note:
Comped raw yakitori, discounted tab because of sunomono issue

R&M needs?:

86'd items/ need more? We need more togo cups (we still have plenty of lids), paper towels, toilet paper

Sunday AM 2.24.14

LY Lunch Sales: $1617
Proj: $1892
TY Lunch Sales:$1698
+/- : up 5% from LY, down $194 from proj.

Weather: ummm....GORGEOUS! Dare I say it's 80 degrees and sunny out.

Any Special events going on?: Sunshine. That's the event. Sunshine.

Who worked?:Clair, Stephanie, Alex, Christina CL. Kaori FR, Jason SA, Julie Host

Flow of Business, Cuts and Ticket Times:
Mellow day. never filled up, never went on a wait, no long tickets. I waited until 2pm to make any cuts because that's when our pops have been, but by 2:10 we were emptying out, so I cut down to Stephanie and Christina, and Stephanie got a whopping $600 in sales out of it. Everyone else was only in the $300 range. No large parties, save for right at noon when we opened. Nothing much to write home about. I'm composing an email of the real highlight of my day right now, and that was organization. Just wait. It's a good one, choke full of pictures. 

Any VIP's in?

Comps of note:
Kayo had lunch with Kenta. 

R&M needs?:

86'd items/ need more?

Saturday 2.22.14

LY Lunch Sales:$2364
Projected: $2463
TY Lunch Sales:$2504
+/- : up 6% over LY  and $41 over Forecast

LY Dinner Sales: $6241
Projected: $7625
TY Dinner Sales:$7590
+/- : Beat LY by 22%, and were $35 shy of projected
But another $10k Saturday in the bag!

Weather:Sunny and nice. mid 60's

Any Special events going on?:
Bacon and Beer from 2:30-5:30 at the Marchesa
Illuminate Austin walk at the Mueller Park starts at 5pm
11th Annual Art night

Who worked?:
Lunch: Clair (DBL), Stephanie (DBL), Sophia (DBL) Johnny CL. Lindsey host, Hiroe FR, Jason SA
Dinner: Doubles, Naoto and Dusten CL. Alex Host trained Jake (new host), Lindsey CT, Kaori FR, Perf SA

Flow of Business, Cuts and Ticket Times:
Lunch: started slow as usual, picked up and were full and steady around 1pm, then they trickled out, then another rush came through a little after 2pm. Nothing out of the ordinary with the late pop as we've been seeing a lot lately on Saturday. No large parties though, or anything like that. Sushi bar got hit hard during that last hour with a ton of sushi lunches. Take and Toshi worked hard to bang them out as fast as they could though. 

Dinner: Typical Saturday. Busy from the get go, and steady throughout the night. Had a lot of 5 tops in, and stacked for reservations. The last reservation ended up only  being 5 people so we put them in the dining room and put the walk in 7 top in there instead. Everything worked itself out magically tonight. Like, seriously. Never a fretting moment. I made a few more trays of wasabi/ginger set ups at around 9:30, but even then no one needed them frantically. Overall mood of the staff was great. I cut down to Dusten and Naoto at about five after 10, and they did a great job of handling the remaining tables.
Jake seemed to do okay on her first night at the host stand. The only thing I am curious about is if she is too laid back and about her sense of urgency. But Lynn recommended her, so I have to believe there is good stuff here, so I'll give her time and not be too quick to jump the gun. She did tell me how much she loved it here tonight and is so happy to be here. So thats a good sign. She's also very nice.

Kayo made an amazingly great point tonight- Going forward during dinner service at least, let's have the servers ring in all fry items on one ticket, and all grill items on another. It makes it easier for everyone and grill can just pass the entire ticket over without having to cross things out here and there. We can try it out Sunday night if you want.

Also, At the end of the night, I told all the emps that I would buy them a drink. Apparently Greg (and maybe Steve too) thought I meant a quart sized drink. I saw Greg with a quart container filled mostly all the way and was like, is that iced tea. He said yeah, thinking I was kidding. I smelled it and it was Asahi. I told him not to do that again. He said okay. Again, I don't mind if they have a drink, but especially when it's a quart sized beer, it needs to be communicated and rung in.

Any VIP's in?
Abel (lunch)
Sao and Gabe  (lunch)

Comps of note:


R&M needs?:

86'd items/ need more?
I'll be going to Restaurant Depot Monday to get Tea spoons and monkey dishes.

Friday PM 2.21.14

LY Dinner Sales:$6227
Projected: $7240
TY Dinner Sales:$6214
+/- : broke even pretty much. down $2k for the day with projections. Down5% for the day compared to LY.
On a side note, writing this week's projections was difficult. I knew that we were going to encounter our first warm week in a while which I knew would have an impact on our business, however I wanted to keep sales competitive so that we were still pushing to upsell, etc. Tonight, I failed us, greatly. Sales were average, at best.


Weather: Sunny but cooling off a bit after sunset

Any Special events going on?:

Who worked?:
Dusten, Camacho, Alex, Miho, Taylor CL. Kaori FR, Perf SA, Julie H, Lindsey CT

Flow of Business, Cuts and Ticket Times:
Really slow start. Picked up a little around 6:30 but didn't really kick into a normal Friday until around 7:30. We still were on a wait but it wasn't anything crazy. Julie tends to over quote a little, so I was watching over the host stand a little to make sure we were staying on track with our quotes. I think Jen got her in the bad habit of quoting upwards of an hour, and we rarely get on that kind of wait. So I had her bring it down to 45-1hr to give it a window. She is doing really well though and I don't mind being there to help her during higher volume times. The whole night went on without interruption or error. No long tickets, no upset guests, nothing of note.

Any VIP's in?
James and Ingrid were in- met a nice couple in the lobby and bought them drinks. They're so sweet. 

Comps of note:

R&M needs?:

86'd items/ need more?
Miho pointed out that we need more monkey dishes for ginger wasabi, and also more dessert forks and iced tea spoons. 

Friday AM Recap 2/21/14

LY Lunch Sales: 1750.75
TY Lunch Sales: 1358.90 (-1091.10 short of $2450)
+/- : -22%

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather: Beautiful Day

Any Special events going on?:

Who worked?:
Dusten, Stephanie, Johnny, Lynn CL, Lindsey H, Jason SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
It was the slowest Friday lunch I think I've ever worked. I guess people are saving after Valentine's, and before SXSW. Maybe the nice weather was keeping people outside as well. We never filled up, and always had several open tables. It was completely dead by 1. Ticket times were good. Went 3 on at 1230, 2 on at 1, and 1 on at 130. Cut the host at 130. Cut SA at 150. I would have cut the support staff more aggressively, but I was feeling a little under the weather. I think I caught whatever has been going around.

The filming went well today. They said they should have the video done next week, and will send us a link.

Any VIP's in?

Comps of note: Comped 2 rolls, and a bowl of Ramen for SXSW.

R&M needs?:

86'd items/ need more?

Thursday PM 2.20.14

LY Dinner Sales: $3911
Projected:  $4752
TY Dinner Sales:$4875
+/- :up 25% over LY, and $123 over projected


Weather:Sunny, warm, low 70's

Any Special events going on?:

Who worked?:
Jason, Clair, Naoto, Miho, Taylor cl. Julie Host, Perf SA, Hiroe FR

So Taylor was very somber again when he came in tonight, and we didn't make eye contact for most of the shift. We finally started talking again towards the end. We'll see how Friday goes. Hopefully this will put his attitude in check.

Flow of Business, Cuts and Ticket Times:
Slow start. Picked up a little around 6:30. Went on a small 15-20 minute wait around 7:30, and were off the wait by 8:15. There was still a steady flow of tables until 9pm, then it died. Ticket times were good. Toshi got hammered on Ichiban, and we had some 25 minute nigiri tickets, but really other than that ticket times were good. No one got swamped any one place besides Ichiban, which was brief.

Amex card numbers on tips screen are making it hard to differentiate which card is which when it comes to corporate cards because they end with the same 4 numbers. So if one person tips $8 and one tips $9 on the same total, there is no way to figure out who is who. It's only with Amex for some reason. So just something for us to be aware of. Taylor pointed it out to me tonight and he had it happen last week or the week prior as well. it's all a $1 difference in both instances, but something we need to keep an eye on.

Any VIP's in?

Comps of note:

R&M needs?:

86'd items/ need more?
Tomorrow I will be going to the bank for the safe (my usual new friday routine) as well as Acemart of server check books, all star printing to get the revised (correct) drink menus. If anyone needs anything else while I am out, please let me know and I can pick it up.

We are out of sushi to go containers, as a note. 

Thursday AM Recap 2/20/14

LY Lunch Sales: 1726.25
TY Lunch Sales: 1299.65 (-555.35 short of our sales goal of 1855.00)
+/- : -25%

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather: a little cloudy in the morning, but warm and clear skies by the afternoon

Any Special events going on?: 

Who worked?:  Clair, Dusten, Jason, Johnny CL, Perfaijer SA, Junko H, Julie FR

Flow of Business, Cuts and Ticket Times:
It was a weird shift. We filled up faster than normal, and every seat was sat with 1 table on a wait by 1215. Then it just died. Kept thinking we were going to get another pop, but it never happened. Ticket times were good most of the day, but Kazu was struggling a bit with the pop. Sashimi lunches were taking longer than normal, and we had 28 minutes on 2 orders of sushimi that we had to comp.

Any VIP's in?

Comps of note:

R&M needs?:We need a new soap dispenser in the men's restroom

86'd items/ need more?

Wednesday Recap 2/19/14

LY Lunch Sales: 1475.75
TY Lunch Sales: 1230.60 (-559 below sales goal of 1790)
+/- : -17%

LY Dinner Sales:  3146.00
TY Dinner Sales:3882.40  (+362 above sales goal of 3520 )
+/- : +23%


Weather: Cloudy morning, sunny late afternoon, nice night

Any Special events going on?:

Who worked?:
Lunch: Alex, Lindsey, Clair CL, Per Faijer SA, Julie FR, Junko H (sophia came in green from food poisoning so I sent her home)
Dinner: Sophia, Alex, Lindsey, Naoto, Stephanie CL, Per Faijer SA, Kaori FR, Julie H

Flow of Business, Cuts and Ticket Times:
Lunch: Really slow lunch. Almost filled up once. The servers handled 3 on just fine. Ticket times were good. Had a regular send back a sake kasu, because it tasted off. She gets it all the time, and it did smell weird so I comped it and got her a sushi lunch instead. 1 on at 115. Cut support at 130.

Dinner: It was a good busy Wednesday. We were on a wait from about 630-815. Lots of first timers. The staff was awesome tonight. Everyone was showing a lot of teamwork during the rush. Ticket times were great tonight. Slowed enough by 915 to go 2 on. Cut the host at 930. SA and FR closed.

Any VIP's in? Rachel and Carlos, Neil

Comps of note:

R&M needs?: The back wall. Called John today and gave him a ear full. It should be fixed soon. Hopefully tomorrow.

86'd items/ need more?

Tuesday Recap 2/18/14

LY Lunch Sales: 1745.75
TY Lunch Sales:1538.32 (-63.68 short of sales goal 1602)
+/- : -12%

LY Dinner Sales: 3208.75
TY Dinner Sales: 3583.20 (-122.80 short of sales goal 3706)
+/- : +12%


Weather: Beautiful day

Any Special events going on?: Tuesday after 3 day weekend

Who worked?:
Lunch: Clair, Sophia, Johnny, Stephanie CL, Jason SA, Junko H, Per Faijer FR
Dinner: Sophia, Clair, Taylor, Miho, Kate CL
I told Taylor tonight that I wouldn't be scheduling him any more closing shifts for awhile. Talked awhile about the other night, but just told him I didn't feel comfortable scheduling him those shifts until he proved he could keep his attitude in check.
Sheila, the new dishwasher was very nice, and did a good job tonight. She came in very nervous, and after she filled out her paper work, I gave her a pep talk. I told her to first stop calling me sir, that everyone is very nice here, and that as long as she did her job she would be fine. She's an older lady, and super appreciative of the opportunity.

Flow of Business, Cuts and Ticket Times:
Lunch:
It was a slow lunch. We filled up once, but that was about it. Ticket times were good most of the shift, but had 30-35 minutes on the last couple rolls. Ended up doing 1/2 off on those to make customers happy. 2 on at 115. Support cut at 145.
Dinner:
I thought it was going to a mellow night after the 3 day weekend. It wasn't crazy, but we were on a wait at 630, and stayed on a 20-25 minute wait until about 830. It was nice and busy most of the night. Did unfortunately have our 12 top no show. We thinned out around 845, and died around 920. Maybe we should start securing a deposit. I've been having this happen a lot lately. Ticket times were good. Kitchen missed a yasai kakiage that ended up taking 35 minutes, so I comped it of course. Rolls got up to 30 minutes at the busiest point, but just for a couple of orders. No comps necessary. Went 2 on at 845, and 1on at 935. Cut host and SA at 945.

Any VIP's in?

Comps of note:The few items mentioned above. Take comped a few beers for Kitchen staff at the end of the night.

R&M needs?:

86'd items/ need more?

Monday 2.17.14

LY Lunch Sales: $1971
Projected: $2243
TY Lunch Sales:$2379
+/- :up 21% over LY and $136 over projected

LY Dinner Sales: $3647.5
Projected: $4465
TY Dinner Sales:$5731
+/- :up 57% and $1266 over my projections

Total daily sales: $8110. up 44% over LY and up $1402 over projected.


Weather:Hazy in the morning but clearing in the afternoon and sunny with mid-high 70's

Any Special events going on?:

Who worked?:
Lunch: Kate, Clair, Stephanie, Sophia CL. Jason SA, Hiroe FR, Junko host
dinner: Kate, Dusten, Alex, Miho!, Taylor CL. Lindsey Host, Jason SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
Lunch: slow start, then a big push around 12:45. Went on a small wait of about 15 minutes for a while. It was a strong lunch and we managed to hit some great sales. However the kitchen was unprepared and we had some issues. With some ticket time issues occurring around 1:45, about 10 minutes later I am informed that we are out of rice. A2 had been waiting for their curry dish (and their dining partner had already finished his sashimi lunch) and we were at about 32 minutes at this point, and had just enough rice for his dish. I then had to go to 4 separate tables and inform them that we were out of rice. I got mixed reactions from everyone. One couple was okay with getting ramen noodles in place, another 3 top were a little upset but understanding. A 4 top was really upset saying to me what I was already thinking, "Your name means rice and you are out of rice?" Yeah. I didn't have much to say to anyone except for I'm sorry. The table that was the most upset was the 4 top at A6. We got them squared away but they were still baffled. I took 20% off all of the rice-less tickets. Because in addition to running out of rice, they waited a while for their dishes. A5 got the real bad end and I ended up giving all 3 of them $10 in Kome Bucks. After I got back into the kitchen to report back as to who gets Ramen noodles and what, Take told me that we would have rice in 10 minutes. But at that point I didn't want to put our guests on a roller coaster: yes we have it, no we don't, oh wait, yes we do. So I just left it as is. Lunch ended on a very stressful note, and on top of it all, Kate's lunch got missed. Take made her some croquettes instead, but she felt a little discouraged since it was her A5 that had all the trouble and in the end the sushi bar mens food was made and her Yasai wasn't. Main point here: We really need to be prepared for these 3-day weekends and Monday holidays. This isn't the first time we have run out of rice (or come close to)

Dinner: Started slow and I wasn't sure with the weather being as nice as it was if we were going to get busy. But it was a late pop and we were on a wait by 7:45 and got off the wait around 9:30. Busy end to a busy day. Only one issue and it came at the sushi bar. We had two tickets, one rang in at 7:19, and another at 7:35 and they both came out at the same time. Not sure what happened there. but that was really the only concerning things. Tickets out of the kitchen were fine. We had several large parties as well as a full rotation in the party room. Some service industry were in, but not many.

Any VIP's in?
Tataya was in- Miho waited on them. 

Comps of note:
lots of long ticket time comps at lunch. 

R&M needs?:

86'd items/ need more?

Sunday PM Recap 2/16/14

LY Lunch Sales:
TY Lunch Sales:
+/- :

LY Dinner Sales: 5131.75
TY Dinner Sales: 5940.10 (beat the sales goal of 5721 by $219.10)
+/- : +16%


Weather: Beautiful and warm

Any Special events going on?: Sunday after Valentine's

Who worked?:
Kate, Clair, Sophia, Dusten, Alex CL, Per Faijer SA, Julie H, Hiroe FR

Staff Info:
Hiroe has really picked it up since our eval. She was super productive and helpful tonight.
Alex did a good job closing tonight. She can be a bit spacey sometimes, but she always hustles and always one of the most productive on the floor.
Raymond walked out tonight. Talk to him on the way out, and it was pretty ridiculous. He's a hot head, and snaps easily. I'm happy to see him go. 

Flow of Business, Cuts and Ticket Times:
Busy right from the start. Line a folks at the door when we opened. We were full by 545. Got up to a 50 minute wait. Felt like a mini Saturday, and was glad to have the cocktail. Lots of 2 tops. Came off the wait around 9. Went 2 on at 915, and 1 on at 935. Cut Host at 930. SA and FR closed. Ticket times were good most of the night. Had rolls hit 30-35 minutes, but the servers were good about communicating with there tables, and there were no guest issues. 

Any VIP's in?

Comps of note:

R&M needs?:

86'd items/ need more:

Sunday AM 2.16.14

LY Lunch Sales: $2351
Projected $2240 (Sundays have been bad lately, and the weather was going to be nice, so I low-balled it)
TY Lunch Sales:$2561
+/- :up 9% over LY, and $321 over Projected!


Weather:Hazy, high 60's

Any Special events going on?: Austin Marathon

Who worked?:
Kate, Clair, Lindsey, Stephanie CL. Perf SA, Julie host, Kaori FR

I finally figured out who the culprit was that wasn't hanging up the phone. It's Julie. Leary, can you remind her that she needs to press end on the phone when she hangs up.

Flow of Business, Cuts and Ticket Times:
busy busy busy. Never overwhelmingly busy though, just like yesterday. It was steady throughout with a few waits here and there, but nothing over 15 minutes. Had a 15 top call and tell us they were coming. It was 2 of our regulars and their families. The two regulars had just run the marathon!! So we put them in the back b's and b3-4. Clair was getting frustrated because we piecemealed them together but they were all sat within 10 minutes (maybe less) and were very understanding that a party of their size couldn't all sit together. I guess the only downside of that was it bogged the kitchen down somehow. The only real affect of it that I saw was 1 Kayaku Udon for S10 that took over a half hour. And I'm not quite sure why it took that long because I saw them working on a ticket with 2 tonkotsu and a kitsune and that went out before the kayaku. So...I really didn't have anything to tell the table, but they were young and playing a game on their iPhone, so they seemed fine.
*UPDATE- I just talked with Umlas and he informed me that that particular noodle bowl generally takes longer because the raw chicken in it has to cook first. Which makes so much more sense as to why it could take longer. Little details like that are really helpful when it comes to situations like this. I told Stephanie and she was also grateful for the information. I have added it to the shift notes.

had a 7 top reso in at 1:30- they drove from Houston. The woman was someone I recently replied to on yelp to say thanks for the rave review. She was so excited to be eating lunch with us today and brought some other friends with her as well as her sister, an avid Yelper (who also expressed how excited they were to be here) so I bought them a roll for the table, and they were thrilled. Let's not call it bribery. Just a token of appreciation. We had quite a few Marathon tables in today, which was good to see. Especially that 2 top that brought their family, making it a 15 top. New faces. Great!!!!

Any VIP's in?

Comps of note:

R&M needs?:
Rodrigo has removed the posts, I had Perfaijer move the parking blocks so they are flush with the wall, and the gate to the dumpster is fixed.

86'd items/ need more?

Saturday 2.15.14

LY Lunch Sales:$2483
Projected Lunch: $2745
TY Lunch Sales:$2665
+/- :up 7% ($80 short of projected)

LY Dinner Sales: $6370.
Projected Dinner: $7150
TY Dinner Sales:$7838
+/- : up 23% LY, and $688 over Projected

Total Sales for the day:  $10,503 !!!!!!!!!!!!!!!!!!!!!!!!!!!!
up 19% for the day.


Weather:Sunny and beautiful. 70's

Any Special events going on?:

Who worked?:
Lunch: Sophia, Clair, Alex, Johnny CL. Hiroe FR, Jen host, Perf SA
Dinner: Naoto, Sophia, Kate, Stephanie, Dusten CL. Kaori FR, Perf SA, Alex host, lindsey CT

Flow of Business, Cuts and Ticket Times:
Lunch: Started strong and stayed steady all day. Never a huge rush, but almost constantly full. Lots of big parties, two 7's, 3 5's, a six. Didn't cut anyone until 2:30 when I went down to just Clair and Johnny. No long tickets, nothing much to report. 

Dinner on the other hand...we were on a wait by 5:45 and didn't get off the wait until 10:30. The night had the potential of going smoothly, however our 12 top reso ordered all rolls, and Stephanie had a table of 4 guys order 15 rolls. Yes. 15 rolls. So needless to say that put us way behind and got us stuck under quoting some of those that had come in before the roll-madness. I talked with all of them and they were great and very understanding. I bought some of them some food to get their table started, and it was timed well because as soon as the food was ready we were seating them. So at least that worked out. Also, had a couple that comes in all the time (both with shaved heads) get upset about my "insensitivity". She was in heels and walking to the bathroom and slipped around S4, but caught herself on her knee. I think Sophia or someone helped her up and when she got up I asked her if she was okay. She was headed to the bathroom and told me that there was water there. I told her I was sorry and that I'll take care of it. I got a paper towel but there was no water on the floor. Maybe a drop from a water pitcher, but I went around the entire area and it was dry. I've walked on this floor in heels (once!) and it's super slippery, so I can understand how she fell. However I didn't make a big scene about it by rushing over there because someone was helping her already and I didn't want her to feel embarrassed. At the end of their meal they called me over to tell me how upset they were that I didn't say sorry or do anything and that she hurt her knee. I apologized for not audibly apologizing to her, though I thought I had, and didn't know she hurt her knee, as she made no mention of it. I also told them why I didn't rush over. In the end, I got them both $15 in Kome Bucks and told them to be sure to come back. They said they come in all the time and that the food and service is always great. After I returned with the Kome Bucks they were both very grateful and I continued to show them that I wasn't insensitive by graveling. They left happy. Yea!

In the end, everyone left happy and enjoyed their meal here tonight. Saturday night accomplished.

Any VIP's in?

Comps of note:
Comp'd some food for those waiting over quote time
I am going to add a "recovery" button on the comp screen for times like these where we need to comp something.

R&M needs?:
I text Rodrigo about coming and taking out the wooden poles left from the old planter boxes, as well as fixing the dumpster fence.

86'd items/ need more?
Rest Depot: Server order note pads
HEB: Clorox wipes

Valentines Day 2014 (Fri)

LY Dinner Sales: $5195
Projected:  $6978
TY Dinner Sales:$7402
+/- :up 42%, or $424 over projected
Total sales: $9783
Projected Sales: $9558


Weather: Mild, nice.

Any Special events going on?: Valentines Day

Who worked?:
Alex, Clair, Sophia, Dusten, Taylor CL. Jen/Julie Hosted, Lindsey CT, Perf SA, Kaori FR

Just a note: I was "this close" to firing Taylor on the spot tonight for his attitude. Honestly, I'm fed up with his little temper tantrums and they are happening frequently lately. After I cut down to 2 tonight around 10:45, he had the B's and Dusten had the A's. Only the Bs and sushi bar were getting up, so we were seating it. He was busy, and everyone asked him what he needed help with and he didn't budge. Wouldn't let anyone help him, and every time he got sat he would throw his hands up and make a face and get even more pissed.

Flow of Business, Cuts and Ticket Times:
Okay, so. We opened at 5 with a rush of tables. We could only seat a few because of the reservations so we immediately went on an hour wait. Sushi bar filled up fast, then the few tables still available in the dining room. Then 2 of the 4 5:30 reso's didn't show, or showed over a half hour late, at which point their tables had already been given up. Then some of the 5:45 resos were late, or no showed. Same with the 6's. It was real hairy for a while because we were over-quoting. Once the dust settled we had a better wait quote. I did have to tell Jen that she was over-quoting at one point because she was quoting 2 hour wait times, which was completely inaccurate.  We quoted 1 hour to an hour and a half and they were all accurate quotes and at our peak we had 20 tables waiting. I only had one very upset lady telling me that she called a while back and we told her we weren't taking reservations for Valentines day. I asked when she called and she said Dec or Jan. I told her that at that point in time we hadn't thought about how we were going to handle valentines day and that we didn't start taking reservations until Feb. She was very upset about it all though. All I could do was apologize. Oh! And there was a woman in earlier before her that was upset. She is a regular I think or at least I've seen her a few times. But she asked if we advertised our reservations and I told her that we posted about it on FB, and it might be on our website. Other than those 2, everyone else was pretty understanding. However, if we decide to do reservations next year, I HIGHLY suggest we take 4-6 reservations every half hour instead of the way we did it. We got jammed up for a little bit and with people being late. So I think maybe doing it this way in the future it would work better. And I guess Advertise it more...? We were very busy all night. It didn't die until about 10:15. I cut Clair first around 10pm, then cut everyone else except for Dusten and Taylor. I cut the first host at 9pm, and the cocktail at 9:30. Kept all of the support on until close. No ticket time issues, sushi bar ran about 20-30 at the height of business but no one was upset, even with 2 rolls that took a while longer because the ticket was stabbed, but no one remembers running it. Everyone was laid back tonight, pleasant and the night was smooth.

Any VIP's in?

Comps of note:

R&M needs?:

86'd items/ need more?
We need topo chico and toilet paper. 

Friday AM Recap 2/14/14

LY Lunch Sales: 2352.00
TY Lunch Sales: 2381.50
+/- :  +1%

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather: Beautiful warm winter day 

Any Special events going on?: Valentine's Day

Who worked?:
Clair, Stephanie, Johnny, Lynn CL, Lindsey H, Hiroe FR, Per Faijer SA

Flow of Business, Cuts and Ticket Times:
It was a pretty mellow lunch. We never went on a wait, and it never felt that busy, but sales were still decent. Had a couple of tickets over 25 minutes, but overall times were great. Went 2 on at 115. Everyone else closed.  

Any VIP's in?

Comps of note:

R&M needs?:

86'd items/ need more?

Thurs 2.13.14

LY Dinner Sales: $5495 (Valentines day)
Projected: $5200
TY Dinner Sales: $5424
+/- : down 15% for the day, but not bad considering LY was Valentines Day
only $22 off the projection for the day though!
Projected: $6825
Actual: $6847


Weather: Nice then Chilly at night. 

Any Special events going on?:Night before Valentines day

Who worked?:
Dusten, Sophia, Clair, Naoto, Taylor CL Hiroe FR, Jason SA, Julie host

Flow of Business, Cuts and Ticket Times:
Good start, on a wait by 6:30 and off the wait a little after 9. Julie did good handing the crowd, I helped her by cocktailing when she needed it and helped seat. We did overquote a little towards the end, but everyone was happy. Had a woman in that is deathly allergic to avocado. Sophia told Kazu and after he made it she asked if he was cautious. He said he wiped his board and knife, but when I asked him if he changed his gloves he said no. So I got him a fresh cutting board, and had him remake the rolls. I believe we were able to re-sell the rolls so nothing went to waste. However it is really important that in cases like these, where a person is so sensitive to the allergy, that we take extra precautions. She was very appreciative and said that she didn't mind the wait at all, and that recently she was at another restaurant and had to rush out because avocado had touched her plate at some point. I don't want that to be us. So we did good.
It died down around 9:45. I cut Dusten at 9:20, and sophia too, then we stayed all 3 on until the end. Let support go at 10pm.

On the note of Alex's bike. I did find the footage of the thief coming in and taking it. They came up the side of the dumpster (on the video) at 4:22am Tuesday morning. They walked into the back and about 30 seconds later, walked off with her bike the same way he came in. Looks like a white guy with a beard. He was covered up everywhere, including gloves (it was cold that day). I have it left up on the monitor for Leary to look at in the morning. But it's a real crappy situation. 

Any VIP's in?

Comps of note:

R&M needs?:

86'd items/ need more?

Thursday AM Recap 2/13/14

LY Lunch Sales: 2593.50
TY Lunch Sales: 1423.00
+/- : -45%

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather:Beautiful day

Any Special events going on?: Day before Valentine's Day

Who worked?:
Kate, Dusten, Johnny, Lynn CL, Junko, Julie FR, Jason SA

Flow of Business, Cuts and Ticket Times:
Another sleeper lunch shift. Sales were a little better than yesterday. Really slow start, and filled up around 1230. Never went a wait. Started to die off around 1. Had 1 more small pop around 120. Ticket times were good. 2 on at 1. The late pop kept everyone else on until 2. 

Any VIP's in? Taira and Kelvin

Comps of note: I bought 2 spicy scallops for some first time customers. They are having an opening party for a renovated apartment around the corner, and were interested in catering treys. Also said they loved everything, and would be new regulars. 

R&M needs?:

86'd items/ need more?

Wednesday Recap 2/12/13

LY Lunch Sales: 1586.95
TY Lunch Sales: 1088.65
+/- :  -31%

LY Dinner Sales:  3727.80
TY Dinner Sales:  3516.80
+/- : -6%

Weather: Nice day, a little chilly at night

Any Special events going on?: Wednesday before Valentine's Day

Who worked?:
Lunch: Jason, Kate, Alex, Lynn CL, Junko, Jason SA, Julie FR
Dinner: Jason, Alex, Kate, Eileen, Stephanie CL, Jason SA, Kaori FR, Jen H

Flow of Business, Cuts and Ticket Times:
Lunch:
Another really slow lunch. It did fill up around 1230, and started to die off around 1. Went 2 on at 1, and 1 on at 120. Cut host at 130, and SA at 145. Ticket times were good.
Dinner:
The flow of business was really weird tonight. I kind of expected a slow night because V Day is Friday, and I think most people will celebrate thurs-sun. Really slow start. Once again 3 tables in the first hour. We did fill up, and had a couple of tables go on the wait around 7. Started to die off around 8, and half full by 830 so I went 2 on. Had a good late pop after 9, and filled up one more time. The cut servers were very helpful, and had a good attitude about sticking around a little later to help the closers out. Thank goodness for the late pop, because sales would have been horrible with out it. Ticket times were good. Cut the host at 930, and the SA and FR were on until close.
Any VIP's in?

Comps of note: Owner comp for Kayo and friend for lunch. Comped dinner and drink for Eileen for her last night.

R&M needs? Bench in party room needs to be reinforced. Need to get some braces from Home Depot, and we could probably do it ourselves pretty easily. 

86'd items/ need more? We need more small tea pots

Tuesday Recap 2/11/14

LY Lunch Sales: 1698.50
TY Lunch Sales: 1580.40 (Goal 1750)
+/- :  -7%

LY Dinner Sales: 2917.50
TY Dinner Sales: 3385.90 (Goal 3520)
+/- :  +16%


Weather: COLD and rainy

Any Special events going on?: Tuesday before Valentine's

Who worked?:
Lunch: Lindsey, Lynn, Johnny, and Stephanie CL, Julie FR, Junko H
Dinner: Taylor, Kate, Eileen, Jason, Sophia CL, Jason SA, Lindsey H, Jen FR

Flow of Business, Cuts and Ticket Times:
Lunch: Had one little pop around 12, and we were dead by 115. Ticket times were good. Went 2 on at 1, cut the host at 130.
Dinner: First hour was dead. Had maybe 3 tables in here. We did fill up by 7, and had a few tables on a wait, but started to slow down again by 815. Stayed slow so I went 2 on at 830. Had a few late tables, but it was a pretty mellow end to a mellow night. Still beat last years sales. Ticket times were great. Cut the host at 930, and food runner and SA at 945.  

Any VIP's in? Rachel and Carlos, Neil 

Comps of note: 

R&M needs?:

86'd items/ need more: We still need mexican coke, clam shell to go boxes from rest depot

Monday Recap AM/PM 02/10/14

LY Lunch Sales:1,800
TY Lunch Sales:1,720
+/- :

LY Dinner Sales:3,400
TY Dinner Sales:3,852
+/- :


Weather: Cold all day

Any Special events going on?: Other than our bad ass industry night , no.

Who worked?: Clair double, Lindsey double, Steph AM Sophia AM Kate, Alex and Taylor PM

Flow of Business, Cuts and Ticket Times: AM - I have to admit I used bad judgement cutting am shift. I cut all but Sophia and Stephanie by 1pm cause it was very slow. Sure enough we did get a pop and it was a hussle. The kitchen got hit a little bit and Take did well pushing food as fast as we could. I will from now on wait till 1:30 pm to make that drastic cut. other than that nothing too serious. No SA so I filled the gap. Hiroe was a HUGE help in the day by the way she bussed and set tables. Love her. Raymond during the PM did not put out the dirty towels.

PM: I can only assume the Industry night thing is finally seeing true results. Let me go down the list:

Flightpath and Hotel Vegas crew were all together in the party room. They loved everything and didn't know about industry night, we just recognized everyone. They are spreading the word.

Owner of Hillside came in. We told her to spread the word.

Big Easy Tiger party came in and tipped Lindsey very well. They will spread the word

Olive in June came in

Manager of Mettle (Ben) came in and sat in Kate's section.

two servers from F&D came in.

No host tonight and we got a rush around 7pm. Thanks for Elizabeth coming to help seat guests while I got hit and was very helpful for us to expedite wait time. No wait times tonight it was great. I am so grateful for our clientele and regular faces!

Any VIP's in? All of the above :)

Comps of note:other than SIN and a couple of comps from Elizabeth for easy tiger, I did send a few small items to Olive in June on the house. (close friends of old Kome friends/ex employees)
I got 2 glasses of house white wine after shift and compd them as manager meal. If this is not acceptable let me know I will either pay for them or not do this.

R&M needs?: none that I saw today observing the restaurant. If we want to be picky the bench is pretty beat up if we look at it closely.

86'd items/ need more? Cheese cakes are being made tomorrow, I figure Coke is coming in and other wine we are missing in office.

Sunday PM Recap 2/9/14

LY Lunch Sales:
TY Lunch Sales:
+/- :

LY Dinner Sales: 4687.25
TY Dinner Sales: 3622.25
+/- : -23%


Weather:Beautiful day, and nice cool night

Any Special events going on? Sunday before Valaetines

Who worked?:
Dusten, Kate, Alex, Sophia, Clair CL, Jason SA, Lindsey H, Hiroe FR
Clair had some silly mistakes tonight, and seemed in general unfocused. Maybe she was just tired from working today, but don't think she's ready for a closing shift.

Flow of Business, Cuts and Ticket Times:
Had a decent start to the night considering how slow the day was. We were full and on a wait by 630, and off the wait around 745. Had a 6 top in the party room, and a 12-top in the Bs. It seemed like it was going to be a good night, but we died off so quickly, and didn't have any business after 9. Ticket times were really good. Had a couple in here for their first time. They really loved everything, and said they would be coming back real soon. 

Any VIP's in? Neil was in with a party of 12

Comps of note:

R&M needs?:

86'd items/ need more? More clamshell togo boxes, and more coke. 

Sunday AM 2.9.14

LY Lunch Sales:$1731
TY Lunch Sales: $1490
+/- :down 14%


Weather:Sunny, warmer, pretty. nice.

Any Special events going on?:

Who worked?:
Clair, Lindsey, Alex, Christina CL. Julie Host/SA, Kaori FR

Flow of Business, Cuts and Ticket Times:
Sloooooooooooooooooooooooooowwwwwwwwwwwwwww
Cut Clair at 1:30, and Lindsey at 1:50
It was so slow. Glad we didn't have an SA because I would have cut them way early. Never got a pop, never filled up, or even came close. Not really much to report.

Any VIP's in?
Johnny came in. Ben popped his head in for a minute then left. 

Comps of note:

R&M needs?:

86'd items/ need more?

Saturday 2.8.14

LY Lunch Sales:$2543
TY Lunch Sales:$2125
+/- :down16%
Lunch projection was set at $2625

LY Dinner Sales: $6113
TY Dinner Sales:$7443
+/- :up 22%
Dinner projection was set at $7200.
 All day up 11%


Weather:Sunny and warmer, high 60's during the day. Sunny skies

Any Special events going on?:

Who worked?:
Lunch: Alex, Clair, Johnny, Stephanie CL. Hiroe FR, No SA, Jen Host
Dinner: Clair, Sophia, kate, Naoto, Dusten CL. Kaori FR, Jason SA, Alex Host, Lindsey CT

Flow of Business, Cuts and Ticket Times:
Lunch was very slow, never filled up, never even got close to a wait. Kept everyone on until after 2 because last week we ended up on a wait at 2:15 and I was already down to two. However this week proved very different and we never got a pop, never went on a wait, and so I kept 4 listless servers on untli 2:15, at which point I cut 2 of them, kept Alex on for another 15 minutes, then went down to just Stephanie. We had about 5 tables come in during the last 15 minutes of service, one being a 7-top, but it kept Stephanie busy and she did fine. I had to remind Jen that she needed to tell tables when they sat at 2 that we were doing last call, or something to that effect. She said okay, and told me that she didn't say anything to the one table because they saw her flip the sign over saying closed. Oh well. They were all fine. Ran a Gyoza, Shrimp Temp & 1/2 Kara-age contest. Alex won, selling 7.

Dinner was a typical (or what is now typical). Line of folks at 5:30, on a wait by 6:15, off a wait at 10:15. Had a lot of 6+ tops walk in all around the same time. Sat the party room 3 rotations, which was super profitable for Clair, had a 9-top in the dining room, and clusters of 2 tops then 4 tops. So it was challenging, and we went over quote time for about 3 or 4 tables, but they were all understanding and really nice. Had a few underquotes due to people no show-ing, but again, everyone was happy. A steady busy night, no one got in the weeds, no excessively long ticket times and positive attitudes all around.

Any VIP's in?
Kayo met the owner of Pluckers. He was in with his wife and parents (or in laws?)

Comps of note:

R&M needs?:
I will be calling Atex Pest control on Monday about a roach kayo found at B8 (as well as the furry visitor I encountered) and I will also call the electrician about looking into the bathroom light as well as the slight flicker we experience every time the AC turns on.

86'd items/ need more?
Whipped Cream

Friday PM 2.7.14

LY Dinner Sales: $5481
TY Dinner Sales:$6381
+/- : up 16%

(ANYONE SEEN THE TRAILER KEY?)

Weather: Cold cold cold

Any Special events going on?:

Who worked?:
Camacho, Dusten, Stephanie, Eileen, Taylor CL. Jason SA, Jen/Julie host, Lindsey CT, Kaori FR

Daniel and Greg were working on the line tonight. Around 5:30 when Kayo came in to be the 3rd man, they were both out back smoking. Daniel told me that he was just out there grabbing his e-cig thingy, but Greg was smoking. I told them both that there is no smoking during service. Gave them both the policy list to sign. Didn't have a signed copy from either of them, so now we're covered. However, there should never be a time where there is no one on the line (yes, that rhymed...and I'm still rhyming. It was either rhyme or be grammatically incorrect)

Flow of Business, Cuts and Ticket Times:
The night seemed slow, and long. But it was steady straight through until 10:30 when we got off the wait. Lots of 2 tops, and just a revolving door all night. It was mellow, but there were no major issues. 

Any VIP's in?


Comps of note:
Well I had a woman call at the beginning of the dinner rush and say that she was overcharged at Lunch. That she was charged $10 for a hot tea, tha she hardly got to drink because they were in such a rush to get back to work. She said it was her and her husband, and instead of going into the lengthy conversation that her and I had, and the time it took me to find her check, I'm going to cut to the chase. I found her check. I repeated her check back to her to ask if that is what she ordered. When I got to the kara age she said she didn't order it. I apologized, and refunded her the $5. It was Dusten's table.
So after shift I talked with Dusten about it and he remembers very vividly this guest. It was not just her and her husband, they had 2 kids with them. The kids ordered the kara age, but didn't touch it. And they ordered sushi lunches with midnight suns substituted instead. He said they were very abrupt and short with him.
Long story short- that order is very memorable, so if they come in again and you see a ticket for something like this, please, in one way or another, verify the order with her. She obviously knew what she was doing. I posted the copy of the receipt in the office next to the window for reference.

R&M needs?:
Take is getting the light bulb for the ladies room.

86'd items/ need more?

Friday AM Recap 2/7/14

LY Lunch Sales: $2093
TY Lunch Sales: $2538.50
+/- : +21% (our goal was $2600, but I count today as a success. We were really close)

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather:Very Cold an Overcast

Any Special events going on?: Schools closed, Tataya's was closed as well

Who worked?:
Dusten, Jason, Johnny, Lynn CL, Jason SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
It was a really good busy lunch. We filled up by 1230. We had 3 good pops, and got up to about a 35minute wait. Didn't seat the last table on the wait until 210. Kitchen, and Sushi bar handled the business really well, and ticket times were great. Never went over 25 minutes. Lots of happy customers. Servers were really solid today. Everyone was really showing a lot of teamwork. Good to see. Despite the hectic business, not one comp today. Really great shift all around. 

Any VIP's in?

Comps of note:

R&M needs?:

86'd items/ need more?

Thurs PM 2.6.14

LY Lunch Sales:$1375
TY Lunch Sales:$1711
+/- :up 24%

LY Dinner Sales: $3743
TY Dinner Sales:$3722
+/- : Down 1%
Daily sales: $5433, up 6% for the day.


Weather:Cold. Down to the 20's at night.

Any Special events going on?:

Who worked?:
Dusten, Clair, Jason, Naoto, Taylor CL. Julie host, Jason SA, Hiroe FR.

Jason Camacho was about 35 minutes late due to a scheduling mix up. The repercussions was  he had to do everyone's closing side work. I thought it seemed fair.
Leary, he filled out an updated availability, I have it sitting on the desk for you. He is unavailable Thurs PM due to band practice.

Flow of Business, Cuts and Ticket Times:
Slow start, small pick up, died hard. Cut Dusten at 8pm, and went 2 on at 8:30 as it continued to clear out. Not really much to say about tonight. No news is good news I suppose. Mellow, steady, boring. Nut shell.

Any VIP's in?


Comps of note:

R&M needs?:
I told Raymond and he said he will tell Basilio, but all linen bags go in the trash cans inside the fence. They are just to the left as soon as you walk in. I told Mary Ann on Monday, but then I was off for 2 days. I should have relayed the information better, and I do apologize. 

Yeah....ummm... so I will be trying to contact John LaTouf tomorrow about properly fixing the crack in our wall. I just had the shit scared out of me while I was checking the back kitchen door to see if it was locked. It was the furry variation of a visitor. Yikes. I don't want to go back there again. 

86'd items/ need more?
86'd ginger but it comes on the delivery order tomorrow, so no worries. We're nearly out of Coke, not sure if that will be coming with Rest Depot or Sysco on Sat. If someone could please advise.

Thursday AM Recap 2/6/14

LY Lunch Sales: The Office was unavailable today so Elizabeth will be adding the lunch sales to tonight's blog.
TY Lunch Sales:
+/- :

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather: Very Cold, and cloudy

Any Special events going on?:

Who worked?:
Sophia, Dusten, Alex, Lynn CL, Per Faijer SA, Junko H, Julie FR

Flow of Business, Cuts and Ticket Times:
It was a pretty decent lunch. We filled up by 12, and stayed steady until about 115. Had a couple of tables go on a wait. Went 2 on at 115, and 1 on at 130. cut support at 2. Ticket times were good all around.  


Any VIP's in?

Comps of note: Had a table receive a side of Karaage instead of the lunch combo. Took awhile to replaces. It was a regular lunch customer, and she was pretty grumpy about the situation, so I comped it. I followed up several times, and she was happy and joking with me by the end.

R&M needs?:

86'd items/ need more? More coke, more Clorox wipes, more brown paper towels

Wednesday Recap 2/5/14

LY Lunch Sales: 1214.00
TY Lunch Sales: 1606.34
+/- :  +32%

LY Dinner Sales:  3674.00
TY Dinner Sales: 3747.46
+/- :  +2%


Weather: Clear skies, and cold

Any Special events going on?:  Don't think so

Who worked?:
Lunch: Kate, Clair, Johnny, Lynn CL, Julie FR, Per Faijer SA, Junko H
Dinner: Kate, Jason, Eileen, Alex, Stephanie CL, Per Faijer SA, Jen H, Kaori FR

Flow of Business, Cuts and Ticket Times:
Lunch was super dead. Never came close to a wait. Went 3 on at 1245, and 2 on at 1. Cut the Host at 130, and the SA 145. Had a 9 top walk in at 150 which helped sales. Despite the mellow day we still beat our sales goal of $1432.52.

Dinner was decent. We filled up around 7, and went on a wait until about 8. Stared to clear out around 830, and went 2 on. We have a steady stream of late customers until about 945. Ticket times were great during the rush tonight. Smoking sashimi was a hit as always. Cut the host at 930, and the SA at 10. Didn't beat the sales goal, but did beat last years sales.

Any VIP's in? Old host Lyn

Comps of note: 

R&M needs?:

86'd items/ need more? Need more Cokes, and Clorox wipes on the next Restaurant Depot run

Tuesday Recap 2/4/14

LY Lunch Sales: 1449.50
TY Lunch Sales: 1503.80
+/- :  +4%

LY Dinner Sales: 3294.25
TY Dinner Sales:3747.46
+/- : +14%


Weather: Really pretty day, and a little chilly at night.

Any Special events going on?:

Who worked?:
Lunch: Lindsey, Clair, Johnny, Lynn CL, Jen FR, Per Faijer SA, Junko H
Dinner: Clair, Kate, Taylor, Eileen, Sophia CL,  Per Faijer SA, Jen FR, Lindsey H
Sophia did a good job as the closer

Flow of Business, Cuts and Ticket Times:
Lunch: It was pretty good for a Tuesday. We never went on a wait, but we did fill up around 1230, and stayed steady until around 120. Ticket times were good. Went 2 on at 115, 1 on at 130. Cut Support staff at 130.
Dinner: Took a bit to get busy, we filled up by 7. The Sushi bar was never full, but all the tables were full for about an hour and 30 minutes. Had a couple tables go on a wait here or there, but never went on a full wait. The kitchen was unchallenged, and ticket times were good. Had a lot of big tabs tonight. Seemed like folks tonight were wanting to do it up tonight. 3 on at 830, 2 on at 915, 1 on at 930. Cut support staff at 945. 
Side note, the lights look really nice on the patio.

Any VIP's in?

Comps of note:

R&M needs?:

86'd items/ need more? Need a new light bulb for the shadow box in the woman's restroom (small florescent light bulb model# AFL/F21T5/21W/830)

Monday PM Recap 02/03/14

LY Lunch Sales:
TY Lunch Sales:
+/- :

LY Dinner Sales:2,334.25
TY Dinner Sales:2,765.00
+/- : over 431.00 from last year! woot!


Weather: Freezing!

Any Special events going on?: Not to my knowledge

Who worked?: Alex, Lyndsey, Clair, Kate, Taylor/ Sophia Host/Parfiejer SA/ Julie/Dustin FR

Flow of Business, Cuts and Ticket Times: We actually had an OK crowd by 7pm (tables full but not sushi bar). No wait the whole night. It was a slow Monday for Monday night.

We usually have a steady crowd Monday's... Maybe the weather? Post Super bowl recovery? Hmmmm. Not enough tickets to get anyone on delay. I cut Alex at 8pm, then Clair at 8:30, then Lyndsey at 9pm and left Kate and Taylor to the floor. Taylor was a little snappy with the girls towards the end apparently but everyone survived. Julie should be quizzed after her Wednesday lunch shift on table talking the menu and whats in the dishes for sure. She seems very optimistic about working here. She seems a bit timid but I hope in time she will warm up.

 I really would like to see our servers here at least getting the names of some of their tables or progressing in knowing our guests to create regulars. In my preshift this morning all I heard was how slow it's been or how they only made this much money the other day... I feel that encouraging them to lay foundation down for future guests ensures money in their pockets when it gets slow and also ensures us return guests when it is slow, Slow season is the worst time to give up!

Any VIP's in?: Other  than some industry people no VIP to my knowledge. Two people from Quaks came in, the GM from speak easy (brandon/great guy), a couple from noble pig/black star came in, and a couple from Johnson's  Farm was in.

Comps of note: Other than training meal (which I was not too sure how much they were allowed, but I used my best judgement) there was a table that ordered then immediately left due to an argument between the couple. None of the food was made but there was a big void I had to do. It was Kate's table A8 around 9pm.

R&M needs?: The vent hanging by a thread over the sushi bar is an eye sore..

86'd items/ need more? I only saw two containers of whip cream in the fridge.

Super Bowl Sunday! 2.2.14 PM

LY Dinner Sales: $1904
TY Dinner Sales:$1912
+/- :Pretty much broke even


Weather: Cold. Real Feel, 22 Degrees, according to Accuweather.com

Any Special events going on?: Super Bowl. Kick off at 5:25. Denver Broncos V. Seattle Seahawks (in case anyone was wondering)

Who worked?:
Called Clair off before we even started. Alex, Johnny, Dusten, Kate CL.
Nagisa, Perf, Hiroe TR Julie

Flow of Business, Cuts and Ticket Times:
Slow would be an understatement. I cut Alex at 7:30, Nagisa, Perfaijer and Training Julie at 7:30 as well. Cut Johnny at 8. Steve from the kitchen left at 8:30, and Kazu from sushi left at 9pm. We never even got half full. I think the height of service was around 9pm with 6 tables and a 2 people at the sushi bar. I am hoping the early cuts helped us with labor a little.

Any VIP's in?

Comps of note:

R&M needs?:
Dusten suggested getting magnifying glasses for our older guests. Not a bad idea. I worked at a restaurant once that did that. I can look into getting some cheap ones.

86'd items/ need more?
I'll be getting more Pints tomorrow if anyone needs anything else, smallware related. 

Sunday AM Recap 2/2/14

LY Lunch Sales: 1456.75
TY Lunch Sales:1189.20
+/- : -18%

LY Dinner Sales:
TY Dinner Sales:
+/- :


Weather: Cold and cloudy

Any Special events going on?: Super Bowl Sunday

Who worked?:
Clair, Alex, Lindsey, and Cristina CL, Jason SA, Nagisa Host, Kaori FR w/ Julie

Flow of Business, Cuts and Ticket Times:
Really slow day. I know everyone is gearing up for Super Bowl, but I expected a better lunch. It never even filled up half way. 1 on at 1230, 2 on at 130. Cut support at 230. Times times were fine

Any VIP's in? 

Comps of note:  Had to comp a remake Katsu-don. The customer said it was too tough, and rubbery. He was happy with his remake.

R&M needs?: 

86'd items/ need more?  More straws, more toilet paper, and trash bags

Saturday 2.1.14

LY Lunch Sales: $2226
TY Lunch Sales:$2680
+/- :Down 17%

LY Dinner Sales: $6010
TY Dinner Sales:$7042
+/- : Up 17%
Total $9286. Another high sales night!


Weather:Cloudy but slightly humid and low 70's, high 60's

Any Special events going on?:

Who worked?:
Lunch:Alex, Clair, Camacho, Johnny CL. Jason SA, Lindsey Host, Kaori FR.

Flow of Business, Cuts and Ticket Times:
Lunch: Lunch started slow and remained slow. I waited for a pop at 2 but nothing happened so I cut down to Jason and Johnny at 2:15...we went on a wait at 2:20. Great but infuriating at the same time. I swear there is a light that just goes on at the top of the building when cuts are made, alerting everyone to come in and send us into panic mode. However, everyone worked together rely well, helping each other out where needed.
On a die note, which I'm sure some of you might have seen on Facebook already: We had a homeless man wander to the restaurant. We sat him at A4 and Camacho waited on him. I was nerve stricken at first, not sure what was going to happen, if he would disturb the other guests or what. But he was quiet, and told Jason that he had $6 and asked what he could get for it. At first he ordered a coffee, but then Jason told him how much it was and he nixed it. While Jason and I were trying to figure out the biggest bang for his buck, A7 came up to Lindsey and told her that he wanted to buy A4 his meal. So we did. It was so very sweet.

Dinner:Busy start as expected. On a wait by 6:15, off a wait at 10:15. Another intense night of sales and rushes. No major issues with ticket times or upset guests. Had one couple get upset that they waited 25 minutes when we quoted them 45. Goes to show you're damned if you do, you're damned if you don't. But other than that it was smooth sailing. Lots of hustle going on. Jason SA was on tonight instead of Perfaijer and unfortunately it was very obvious. You could tell he was moving faster in his head but he just wasn't working smart. He did okay, considering it's the busiest shift he's worked in a long time. But it's still not clicking for him. Jen was hosting for her first solo busy Saturday night and did really well. She did over-quote just a hair towards the end, giving people a 2 hour quote time, but she was only over shooting by a half hour. I told her to cap it at an hour and a half, as to not scare people off, so she did and we were fine. At the height of our night we were pretty solid on the over hour wait, topping the wait at 1:25. Lots of larger groups in the early hours then a lot of 2's, followed by a lot of 4 tops around 9. A good mix of groups, however they all came in together, which then made it challenging to seat within reasonable times. Overall, though. Good night.

On a side note I want to talk about Communication. This seems to be a constant challenge here. Getting the message not only from the sushi bar to the kitchen, but also to the manager on duty. Tonight, the tempura fry oil needed to be changed. The way they found this out was that Steve was making tempura flakes for the sushi bar and he brought them very dark flakes. The sushi bar sent them back and because they need to change the oil. Umlas alerted me that they just changed it and that it might take a while to heat up. I let all of the servers know. The one detail that was left out, however, was that the sushi bar was out of tempura flakes. Not a huge deal, but something that also needs to be communicated to the kitchen and to me. Anytime we are out of anything it MUST be communicated to the manager running the floor, even if it's the simplest thing as tempura flakes. I got in Toshi's ear about it (which probably wasn't the greatest idea at the time, given that the were just starting to get busy) but then later when he wasn't quite as busy I went to him again and asked that the next time they please let me know. What this all boils down to is reminding everyone that here, in this restaurant, no man is an island. The lines of communication need to flow from sushi bar, to kitchen to management. If by chance the message gets back to the originator, then that means it has done it's job. Please. Let's all be detail oriented with each other.

Any VIP's in?

Comps of note:

R&M needs?:

86'd items/ need more?
Umlas, please grab more straws from Rest Depot (if that is where you are venturing)
We are also are still out of sushi to go tops and bottoms
On Monday I will pick up more Pint glasses for the FOH.
We need to order more square plates for sushi and app plates. Kayo- did you send me that info?

Friday PM 1.31.14

LY Dinner Sales: $5271
TY Dinner Sales:$7246
+/- :up 37% for the night
Total for the day: $9011, up 19% for the day!


Weather:Beautiful. Low 60's at night

Any Special events going on?:

Who worked?:
Johnny, Clair, Eileen, Stephanie, Dusten CL. Kaori FR. Alex host, Lindsey CT, Perf SA trained Julie

I cut Julie around 8pm because we were packed, on an hour + wait and Perfaijer wasn't able to move as fast as he usually does because she was kind of holding him back because he was trying to explain everything to her. I told her why I cut her, and she understood completely. She'll be back in on Sunday for a food running double. Very nice girl.

Flow of Business, Cuts and Ticket Times:
Started slow. By 6:30, though, we were on our usual wait, and it was building. The brunt of our business came in between 7 & 8, had a good mix of 2's and 3+'s, but then a 9 top walked in and threw a wrench in the mix. We started quoting an hour 15- hour 30, and some people waited a little longer. I was able to make everyone happy by keeping them informed about their table situation, as well as walking around with some crunchy dynamite and offering samples. That seemed to do the trick real well. At 9:30 we had a mass exodus and about 8 tables cleared out, at which point we got nearly everyone sat. Had another wave of people come in at 9:45, but finally got off the wait at 10:15. Cut down to Dusten and Stephanie at that point.  Had a few more tables come in after that and one final 5 top in at 10:45

On a separate note, the sushi bar guys were in a really great mood tonight. Worth noting.

Any VIP's in?

Comps of note:
Comp'd some food for those that waited over their hour and 15 minute quote time. No other comps needed throughout the rest of the night, however. Everyone was on their game
R&M needs?:

86'd items/ need more?
Clorox wipes.