Saturday 2.1.14

LY Lunch Sales: $2226
TY Lunch Sales:$2680
+/- :Down 17%

LY Dinner Sales: $6010
TY Dinner Sales:$7042
+/- : Up 17%
Total $9286. Another high sales night!


Weather:Cloudy but slightly humid and low 70's, high 60's

Any Special events going on?:

Who worked?:
Lunch:Alex, Clair, Camacho, Johnny CL. Jason SA, Lindsey Host, Kaori FR.

Flow of Business, Cuts and Ticket Times:
Lunch: Lunch started slow and remained slow. I waited for a pop at 2 but nothing happened so I cut down to Jason and Johnny at 2:15...we went on a wait at 2:20. Great but infuriating at the same time. I swear there is a light that just goes on at the top of the building when cuts are made, alerting everyone to come in and send us into panic mode. However, everyone worked together rely well, helping each other out where needed.
On a die note, which I'm sure some of you might have seen on Facebook already: We had a homeless man wander to the restaurant. We sat him at A4 and Camacho waited on him. I was nerve stricken at first, not sure what was going to happen, if he would disturb the other guests or what. But he was quiet, and told Jason that he had $6 and asked what he could get for it. At first he ordered a coffee, but then Jason told him how much it was and he nixed it. While Jason and I were trying to figure out the biggest bang for his buck, A7 came up to Lindsey and told her that he wanted to buy A4 his meal. So we did. It was so very sweet.

Dinner:Busy start as expected. On a wait by 6:15, off a wait at 10:15. Another intense night of sales and rushes. No major issues with ticket times or upset guests. Had one couple get upset that they waited 25 minutes when we quoted them 45. Goes to show you're damned if you do, you're damned if you don't. But other than that it was smooth sailing. Lots of hustle going on. Jason SA was on tonight instead of Perfaijer and unfortunately it was very obvious. You could tell he was moving faster in his head but he just wasn't working smart. He did okay, considering it's the busiest shift he's worked in a long time. But it's still not clicking for him. Jen was hosting for her first solo busy Saturday night and did really well. She did over-quote just a hair towards the end, giving people a 2 hour quote time, but she was only over shooting by a half hour. I told her to cap it at an hour and a half, as to not scare people off, so she did and we were fine. At the height of our night we were pretty solid on the over hour wait, topping the wait at 1:25. Lots of larger groups in the early hours then a lot of 2's, followed by a lot of 4 tops around 9. A good mix of groups, however they all came in together, which then made it challenging to seat within reasonable times. Overall, though. Good night.

On a side note I want to talk about Communication. This seems to be a constant challenge here. Getting the message not only from the sushi bar to the kitchen, but also to the manager on duty. Tonight, the tempura fry oil needed to be changed. The way they found this out was that Steve was making tempura flakes for the sushi bar and he brought them very dark flakes. The sushi bar sent them back and because they need to change the oil. Umlas alerted me that they just changed it and that it might take a while to heat up. I let all of the servers know. The one detail that was left out, however, was that the sushi bar was out of tempura flakes. Not a huge deal, but something that also needs to be communicated to the kitchen and to me. Anytime we are out of anything it MUST be communicated to the manager running the floor, even if it's the simplest thing as tempura flakes. I got in Toshi's ear about it (which probably wasn't the greatest idea at the time, given that the were just starting to get busy) but then later when he wasn't quite as busy I went to him again and asked that the next time they please let me know. What this all boils down to is reminding everyone that here, in this restaurant, no man is an island. The lines of communication need to flow from sushi bar, to kitchen to management. If by chance the message gets back to the originator, then that means it has done it's job. Please. Let's all be detail oriented with each other.

Any VIP's in?

Comps of note:

R&M needs?:

86'd items/ need more?
Umlas, please grab more straws from Rest Depot (if that is where you are venturing)
We are also are still out of sushi to go tops and bottoms
On Monday I will pick up more Pint glasses for the FOH.
We need to order more square plates for sushi and app plates. Kayo- did you send me that info?