Written By: Chelsea
LY Dinner Sales: $5089
TY Dinner Sales: $3857
+/- : 24% or $1232 under LY for the day of the week but 14% or $459 above last year's Halloween night.
Dinner Covers: 148
Avg PPA: $26.06
Weather: cold and rainy
Special events?: Halloween, World Series Game 6 (Go Stros!)
Who worked: Zayn, Mandy, Patrick, Derek, Clair CL, Kelly FR and Cal/Beorn SA, Alyssa and Annie Host. (Kelly's tipout is listed below the rest of the support staff since she's not listed there anymore)
Flow of Business, Cuts and Ticket Times: Had a steady build up, were full by 6:15. There was a lull after that, and the restaurant was half empty by 7. I cut Zayn and gave everyone else one extra table from the back B's so they could hopefully make a little money. It started picking back up again by 7:30, and it was almost full by 8, but everyone was doing great with the extra table. It was all spaced out nicely so no one was rushed or stressed or even needed any help. It remained at almost full for a little bit, I cut Alyssa at 8, it started clearing out a bit again then we had a walk in 6 top at 8:25 for the party room and then a walk in 7 top at 8:45 which Derek took. Went 3 on at 8:45, and then the rest of the folks started heading out. Went 2 on at 9 and let Clair take over at 9:30 to close. Ticket times were great.
Specials: Bitches Brew Roll - 29, Sake Toro Carpaccio - 6, Mabo Tofu - 4
3 Staff members that stood out (why/how):
- Too slow for anyone to be challenged. Patrick won the costume contest with his Van Gogh costume and took home a Vox gift card. He was so happy! The remaining 5 entrants won an Asahi (Spencer, Peter, Clair, Mandy, and Annie).
- Cal had a migraine and tried to call out. Leary let him know that he needed to find a cover or come in. He came in and worked from 5-7 until Beorn came to relieve him.
- Clair was 5 minutes late from the rain traffic, but she had texted to let us know.
Any VIP's in? Vince and Ally and family, John H and friends, my friend Alex
Comps& Void Detail: Kome Bucks/Emp Day Off for John H, Emp Day Off for Vince/Ally, void server misring kome salad. $10 in Kome Bucks for the 5x $2 asahis.
R&M needs:
86'd items/ need more:Sake Toro Carpaccio
Tuesday, October 31, 2017
Tuesday Am recap 10/31/17
Written By: Devin Steuerwald
LY Lunch Sales: 1515.00
TY Lunch Sales: 1701.00
+/- : +186.00, +12%
Lunch Covers: 101
Avg PPA: 17.36
Previous Days Labor: 34%
Previous Days Comps: 8%
Controllable Comps: .34%
Weather: chilly rainy afternoon
Special events?: halloween
Who worked: Johnny, Naoto, Lindsey, Zayn, Hiroe FR, Chaz SA Melody H1
Flow of Business, Cuts and Ticket Times:
very slow most of the shift cut zayn around 12:45 then Lindsey at 1:15 closed 2 on. we did get a small pop at the end but nothing Johnny an Naoto couldn't handle. tix times were all fast.
Leary brought in some Halloween candy to give out to guests.
we had a regular who always orders midnight sun with no cream cheese when Johnny informed him we can't do any changes to that roll anymore he was very disappointed. sent out 2 pieces of zato-ichi and explained why we couldn't do subs anymore. they seemed to understand.
we had some issues with ramen temp today, Leary and Kayo watched as ramen was being made and Kayo emailed vince some suggestions. hopefully this will take care of the issue.
texted out am pics for staff Halloween contest! ( or i will as soon as i post these notes :)
Specials: n/a
3 Staff members that stood out (why/how):
too slow, no one was challenged
Any VIP's in?
johnny's friends
Comps& Void Detail:
* F&F- johnny's friends 3.15
*emp day off- johnny 1.05
*recovery- naoto forgot to ring in- 4.00
*Recovery- no subs- 7.00
*owner comp- Kayo- 9.50
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1515.00
TY Lunch Sales: 1701.00
+/- : +186.00, +12%
Lunch Covers: 101
Avg PPA: 17.36
Previous Days Labor: 34%
Previous Days Comps: 8%
Controllable Comps: .34%
Weather: chilly rainy afternoon
Special events?: halloween
Who worked: Johnny, Naoto, Lindsey, Zayn, Hiroe FR, Chaz SA Melody H1
Flow of Business, Cuts and Ticket Times:
very slow most of the shift cut zayn around 12:45 then Lindsey at 1:15 closed 2 on. we did get a small pop at the end but nothing Johnny an Naoto couldn't handle. tix times were all fast.
Leary brought in some Halloween candy to give out to guests.
we had a regular who always orders midnight sun with no cream cheese when Johnny informed him we can't do any changes to that roll anymore he was very disappointed. sent out 2 pieces of zato-ichi and explained why we couldn't do subs anymore. they seemed to understand.
we had some issues with ramen temp today, Leary and Kayo watched as ramen was being made and Kayo emailed vince some suggestions. hopefully this will take care of the issue.
texted out am pics for staff Halloween contest! ( or i will as soon as i post these notes :)
Specials: n/a
3 Staff members that stood out (why/how):
too slow, no one was challenged
Any VIP's in?
johnny's friends
Comps& Void Detail:
* F&F- johnny's friends 3.15
*emp day off- johnny 1.05
*recovery- naoto forgot to ring in- 4.00
*Recovery- no subs- 7.00
*owner comp- Kayo- 9.50
R&M needs:
86'd items/ need more:
Monday, October 30, 2017
Mon PM recap 10/30/17
Written By: Devin Steuerwald
LY Lunch Sales: $1722.00
TY Lunch Sales: $1753.00
+/- : +31.00, +2%
Lunch Covers: 97
Avg PPA: 18.07
LY Dinner Sales: 3398.00
TY Dinner Sales: 3910.00
+/- : +512.00, +15%
Dinner Covers: 136
Avg PPA: 28.75
Weather: Clear skies, high was 79 currently it is 71
Special events?: day before halloween
Who worked: Clair CL, Jason C, Zayn, Mandy, Kelly D, Annie H1, Melody H2, Hiroe FR, Cal SA
Flow of Business, Cuts and Ticket Times: Slow start we only had 24 covers by HH end, started to pick up after HH and we went on a wait by 6:40. Wait stayed about 15-20 min till about 8pm when we came off the wait and cut H1. at 8:45 we went 3 on. then 2 on by 9pm when we had 4 tables in the restaurant.
Specials:
*Mabo Tofu- 5
*madai & Katsuo carpaccio- 5
3 Staff members that stood out (why/how):
very slow tonight, no one was challenged but everyone stayed busy and on point.
Any VIP's in?
Mr and Mrs Powell ( btl of Chardonnay and Smoked Sashimi)
Comps& Void Detail:
*Recovery- $1.65 Jason left a HH roll on hold to long, ordered after HH
*SIN- whislers - 11.93
*spill- dented can- 4.50
R&M needs:
86'd items/ need more:
toothpicks
grey wine stoppers
LY Lunch Sales: $1722.00
TY Lunch Sales: $1753.00
+/- : +31.00, +2%
Lunch Covers: 97
Avg PPA: 18.07
LY Dinner Sales: 3398.00
TY Dinner Sales: 3910.00
+/- : +512.00, +15%
Dinner Covers: 136
Avg PPA: 28.75
Weather: Clear skies, high was 79 currently it is 71
Special events?: day before halloween
Who worked: Clair CL, Jason C, Zayn, Mandy, Kelly D, Annie H1, Melody H2, Hiroe FR, Cal SA
Flow of Business, Cuts and Ticket Times: Slow start we only had 24 covers by HH end, started to pick up after HH and we went on a wait by 6:40. Wait stayed about 15-20 min till about 8pm when we came off the wait and cut H1. at 8:45 we went 3 on. then 2 on by 9pm when we had 4 tables in the restaurant.
Specials:
*Mabo Tofu- 5
*madai & Katsuo carpaccio- 5
3 Staff members that stood out (why/how):
very slow tonight, no one was challenged but everyone stayed busy and on point.
Any VIP's in?
Mr and Mrs Powell ( btl of Chardonnay and Smoked Sashimi)
Comps& Void Detail:
*Recovery- $1.65 Jason left a HH roll on hold to long, ordered after HH
*SIN- whislers - 11.93
*spill- dented can- 4.50
R&M needs:
86'd items/ need more:
toothpicks
grey wine stoppers
Monday AM 10/31/17 recap
Written By: Dusten
LY Lunch Sales: n/a
TY Lunch Sales: 1753
+/- :
Lunch Covers: 97
Avg PPA: 18.07
Previous Days Labor: 32%
Previous Days Comps: 10%
Controllable Comps: 4.94%
Weather: 50's this morning. 70's currently
Special events?: Post World Series Game 5. Day before Halloween.
Who worked: Krystin, Kelly D, Grace, Johnny CL, Annie H, Beorn FR and Chaz SA
Flow of Business, Cuts and Ticket Times: Slow start. Mild pop around noon. Made cuts starting at 12:45pm with Krystin. Kelly was cut at 1:15. We had a bit of a rush after that point, but Grace and Johnny handled it pretty easily. No wait. No ticket time issues that I am aware of.
Specials:
3 Staff members that stood out (why/how): Kelly D's first serving shift went well. Pretty tame lunch so, hopefully it gave her some low-stress practice. Didn't hear much from her.
Chaz is a really nice and upbeat kinda dude. Good to have more positive energy around. He had no issues that I could see.
Grace was late but called in to say she would be. She was only late by about 6-7 minutes.
Cameron overslept and was pretty late this morning. Kazu wrote him up.
Any VIP's in? My friend Lavon of Vulcan Video fame. I saw Moto and Emily leaving but not coming in.
Comps& Void Detail: FNF'd a takoyaki for Lavon.
R&M needs:
86'd items/ need more:Bandaids for first aid kit.
LY Lunch Sales: n/a
TY Lunch Sales: 1753
+/- :
Lunch Covers: 97
Avg PPA: 18.07
Previous Days Labor: 32%
Previous Days Comps: 10%
Controllable Comps: 4.94%
Weather: 50's this morning. 70's currently
Special events?: Post World Series Game 5. Day before Halloween.
Who worked: Krystin, Kelly D, Grace, Johnny CL, Annie H, Beorn FR and Chaz SA
Flow of Business, Cuts and Ticket Times: Slow start. Mild pop around noon. Made cuts starting at 12:45pm with Krystin. Kelly was cut at 1:15. We had a bit of a rush after that point, but Grace and Johnny handled it pretty easily. No wait. No ticket time issues that I am aware of.
Specials:
3 Staff members that stood out (why/how): Kelly D's first serving shift went well. Pretty tame lunch so, hopefully it gave her some low-stress practice. Didn't hear much from her.
Chaz is a really nice and upbeat kinda dude. Good to have more positive energy around. He had no issues that I could see.
Grace was late but called in to say she would be. She was only late by about 6-7 minutes.
Cameron overslept and was pretty late this morning. Kazu wrote him up.
Any VIP's in? My friend Lavon of Vulcan Video fame. I saw Moto and Emily leaving but not coming in.
Comps& Void Detail: FNF'd a takoyaki for Lavon.
R&M needs:
86'd items/ need more:Bandaids for first aid kit.
Sunday, October 29, 2017
Sunday PM Recap 10/29/17
.Written By: Naoto
LY Dinner Sales: $4864
TY Dinner Sales: $5407
+/- : +$543, 11%
Dinner Covers: 214
Avg PPA: $25.27
Weather:
Nice weather all night. Not overly cold.
Special events?:
Halloween wknd,
Who worked:
Derek, Grace, Patrick, Jason, Clair CL, Chaz SA, Hiroe FR, Jenny, Melody Host, John Cktl
Flow of Business, Cuts and Ticket Times:
Busy all shift. Went on a wait roughly around 6:15 not due to us being full, but majority of the guests were 5 tops. But sure enough, we were packed full by 6:30. We did not get off the wait till 9:30. At which point, I've cut Jenny and John. Once Clair's section was a bit tamed, went 1 on for the last 20-30min. No one walked in past that point.
Busy night, and would love to say it was smooth sailing, but it was not. Few things that was unfortunate were the under quoting at the host stand. To be fair, a lot of the tables were camping while most of the people on the wait were 4+ tops which made the seating situation that much harder. Sent out Gyozas and Edamames to some of the tables to smooth things out. They all appreciated the service, and no complaint. Other little mishaps were simply miss communication. Grace had a table ordering a tsukemono, and heard and repeated sunomono. Another table of Graces claimed they asked for her summer time roll with no tuna with soy paper, which Grace did not hear, and asked for a new roll. Mean while at A7, a lady showed Jason a text describing a text and thought she was ordering the sake kama. Turned out she wanted a zatoichi. End of the day, we all need to pay just a little more attention.
Also there were a lot of Kome family new and old come in today. Either sent out a dish or personally bought a dish for them.
Specials:
Poisson Crue: 18 (sold out)
Mabotofu: 6
Nigiri: 2
3 Staff members that stood out (why/how):
Any VIP's in?
Chelsea and sister
Johnny, Kelly and Friends
Abel, Jeannine and friends
Annie and friends
Christine (Daruma) and friends
Comps& Void Detail:
Birthday comp
Porkbelly Nigiri - sent out to Johnny
Edamame - recovery
gyoza- recovery
Bottan Ebi - guest changed mind
Sunomono - FOH eror
Kome Employee Discount 30%
$55 Kome bucks - Johnny and Kelly
Summer time - guest changed mind
Family and Friend - Abel
Poisson Crue - sent out to Christine
15$ Kome Bucks - Bingo winner Grace
R&M needs:
The AC as we know needs to get fixed. (if it's part of the plan.) May be pretty cozy for the customer thanks to the weather, but the heat is draining the staff.
Need to switch the printer ink cartridge. I'm not sure how it's done. (if anyone wants to teach me...)
86'd items/ need more:
LY Dinner Sales: $4864
TY Dinner Sales: $5407
+/- : +$543, 11%
Dinner Covers: 214
Avg PPA: $25.27
Weather:
Nice weather all night. Not overly cold.
Special events?:
Halloween wknd,
Who worked:
Derek, Grace, Patrick, Jason, Clair CL, Chaz SA, Hiroe FR, Jenny, Melody Host, John Cktl
Flow of Business, Cuts and Ticket Times:
Busy all shift. Went on a wait roughly around 6:15 not due to us being full, but majority of the guests were 5 tops. But sure enough, we were packed full by 6:30. We did not get off the wait till 9:30. At which point, I've cut Jenny and John. Once Clair's section was a bit tamed, went 1 on for the last 20-30min. No one walked in past that point.
Busy night, and would love to say it was smooth sailing, but it was not. Few things that was unfortunate were the under quoting at the host stand. To be fair, a lot of the tables were camping while most of the people on the wait were 4+ tops which made the seating situation that much harder. Sent out Gyozas and Edamames to some of the tables to smooth things out. They all appreciated the service, and no complaint. Other little mishaps were simply miss communication. Grace had a table ordering a tsukemono, and heard and repeated sunomono. Another table of Graces claimed they asked for her summer time roll with no tuna with soy paper, which Grace did not hear, and asked for a new roll. Mean while at A7, a lady showed Jason a text describing a text and thought she was ordering the sake kama. Turned out she wanted a zatoichi. End of the day, we all need to pay just a little more attention.
Also there were a lot of Kome family new and old come in today. Either sent out a dish or personally bought a dish for them.
Specials:
Poisson Crue: 18 (sold out)
Mabotofu: 6
Nigiri: 2
3 Staff members that stood out (why/how):
Any VIP's in?
Chelsea and sister
Johnny, Kelly and Friends
Abel, Jeannine and friends
Annie and friends
Christine (Daruma) and friends
Comps& Void Detail:
Birthday comp
Porkbelly Nigiri - sent out to Johnny
Edamame - recovery
gyoza- recovery
Bottan Ebi - guest changed mind
Sunomono - FOH eror
Kome Employee Discount 30%
$55 Kome bucks - Johnny and Kelly
Summer time - guest changed mind
Family and Friend - Abel
Poisson Crue - sent out to Christine
15$ Kome Bucks - Bingo winner Grace
R&M needs:
The AC as we know needs to get fixed. (if it's part of the plan.) May be pretty cozy for the customer thanks to the weather, but the heat is draining the staff.
Need to switch the printer ink cartridge. I'm not sure how it's done. (if anyone wants to teach me...)
86'd items/ need more:
Sunday AM 10/29/17
Written By: Dusten
LY Lunch Sales: 2107
TY Lunch Sales: 2639
+/- : +25%, +$532
Lunch Covers: 147
Avg PPA: 17.95
Previous Days Labor: 21%
Previous Days Comps: 6%
Controllable Comps: 0%
Weather: Chilly this morning, high 40's. Went up into the 70's this afternoon.
Special events?: Halloween Weekend. AFF, National Cat Day
Who worked: John H, Renee, Zayn, Krystin, Mandy CL, Alyssa/Veronica Host, Beorn SA and Brennan FR
Flow of Business, Cuts and Ticket Times: Steady day but not overly busy. We had a busier start than most Sundays- about 4 or 5 two-top tables in the first 20 minutes. Had a lull for about an hour mid shift. A few 5-6top walk-ins. I cut John at 1pm, Alyssa and Renee at 1:30, Zayn at 2pm and Krystin at 2:45pm. No ticket time issues. Little bit of a pop at 2pm, helped Krystin and Mandy catch up on some sales.
Specials:
3 Staff members that stood out (why/how): Damond does not have a bank account, so I put his mostly blank direct deposit form in his folder. Seems like a good kid. Showed up early for work, pays attention. Also, he is vegetarian for what it is worth.
Zayn did well with the party room. He had two groups in there today. He keeps his head down and works. Doesn't get caught up too much in server station chat and maintains a pretty upbeat attitude.
I can see Veronica becoming a bit more outgoing at the host stand. She's still pretty quiet, but when Alyssa was cut, she had no problem handling things on her own.
Any VIP's in? Somm Rob.
Toshi with is family had the party room today
Krystin's roommate Jessica
A few familiar faces
Comps& Void Detail: Server misring Miso Ramen,
Employee Day off for Toshi,
FNF for Jess
Kome Bucks from Krystin
R&M needs: We got in another printer ink cartridge. It doesn't quite fit into the drawer yet.
86'd items/ need more: While rolling kids menus, Alyssa noticed that a good amount of the crayons are broken. 17 packets actually. Don't know if that is enough to warrant any attempt at credit or replacement, but I set them aside in any case.
LY Lunch Sales: 2107
TY Lunch Sales: 2639
+/- : +25%, +$532
Lunch Covers: 147
Avg PPA: 17.95
Previous Days Labor: 21%
Previous Days Comps: 6%
Controllable Comps: 0%
Weather: Chilly this morning, high 40's. Went up into the 70's this afternoon.
Special events?: Halloween Weekend. AFF, National Cat Day
Who worked: John H, Renee, Zayn, Krystin, Mandy CL, Alyssa/Veronica Host, Beorn SA and Brennan FR
Flow of Business, Cuts and Ticket Times: Steady day but not overly busy. We had a busier start than most Sundays- about 4 or 5 two-top tables in the first 20 minutes. Had a lull for about an hour mid shift. A few 5-6top walk-ins. I cut John at 1pm, Alyssa and Renee at 1:30, Zayn at 2pm and Krystin at 2:45pm. No ticket time issues. Little bit of a pop at 2pm, helped Krystin and Mandy catch up on some sales.
Specials:
3 Staff members that stood out (why/how): Damond does not have a bank account, so I put his mostly blank direct deposit form in his folder. Seems like a good kid. Showed up early for work, pays attention. Also, he is vegetarian for what it is worth.
Zayn did well with the party room. He had two groups in there today. He keeps his head down and works. Doesn't get caught up too much in server station chat and maintains a pretty upbeat attitude.
I can see Veronica becoming a bit more outgoing at the host stand. She's still pretty quiet, but when Alyssa was cut, she had no problem handling things on her own.
Any VIP's in? Somm Rob.
Toshi with is family had the party room today
Krystin's roommate Jessica
A few familiar faces
Comps& Void Detail: Server misring Miso Ramen,
Employee Day off for Toshi,
FNF for Jess
Kome Bucks from Krystin
R&M needs: We got in another printer ink cartridge. It doesn't quite fit into the drawer yet.
86'd items/ need more: While rolling kids menus, Alyssa noticed that a good amount of the crayons are broken. 17 packets actually. Don't know if that is enough to warrant any attempt at credit or replacement, but I set them aside in any case.
Saturday PM Recap 10/28/17
Written By: Chelsea
LY Dinner Sales: $6407
TY Dinner Sales: $6925
+/- : 8% or $518 over PS
Dinner Covers: 246
Avg PPA: $28.15
Weather: Another chilly night! Lows in the 30s!
Special events?: Halloween weekend, Austin Film Festival, World Series Game 4
Who worked: Lindsey, Krystin, Renee, Naoto, Dusten CL, Alyssa Cktl, Hiroe FR and Beorn SA, Jenny and Kelly Host.
Flow of Business, Cuts and Ticket Times: Started off with a bang! Line at the door which included a walk in 7 top, full by 5:30 minus a couple sushi bar seats. Lots of 5-tops all night. By 6pm the wait was 35m, which grew pretty quickly to 45m by 6:30-7 and then almost an hour by 7:30. It hung there until just after 8 when it dropped off pretty quickly. Off the wait by 9:05. Went 4 on then, also cut Kelly and Alyssa. Just a couple of tables after that, then went 3 on at 9:20, 2 on at 9:50, and let Dusten take over at 10:30. Only had a few stragglers after we went off the wait. It was to be expected since it was Halloween weekend and the baseball game was on. Ticket times were good from both sides.
Specials: Poisson Cru - 15, Chef's Nigiri Set - 8
3 Staff members that stood out (why/how):
- New dishwasher Demond is very polite and eager to learn. He and Chad struggled a bit through the busier hour or two, but Kohei stepped in and helped out for a bit and helped them get back on track. Demond was happy for the job and said he was very much looking forward to it.
- FOH was on point just like last night. Superstar team! They were in good moods because of the holiday weekend and since it got slow earlier than usual on a Saturday. Hardly a mistake, helping each other out, getting it done. It was another night that was smooth and didn't feel rushed.
Any VIP's in? A handful of familiar faces but no one that I can recall specifically.
Comps& Void Detail: void misring corkage fee, folks brought a bottle but decided not to open it here. Kome Bucks from Krystin, Dusten, and Kelly.
R&M needs:
86'd items/ need more: low on chopsticks. wine stoppers. also I could have sworn there were three containers of toothpicks but I couldn't find any in the filing cabinet or desk drawers at all, so toothpicks.
LY Dinner Sales: $6407
TY Dinner Sales: $6925
+/- : 8% or $518 over PS
Dinner Covers: 246
Avg PPA: $28.15
Weather: Another chilly night! Lows in the 30s!
Special events?: Halloween weekend, Austin Film Festival, World Series Game 4
Who worked: Lindsey, Krystin, Renee, Naoto, Dusten CL, Alyssa Cktl, Hiroe FR and Beorn SA, Jenny and Kelly Host.
Flow of Business, Cuts and Ticket Times: Started off with a bang! Line at the door which included a walk in 7 top, full by 5:30 minus a couple sushi bar seats. Lots of 5-tops all night. By 6pm the wait was 35m, which grew pretty quickly to 45m by 6:30-7 and then almost an hour by 7:30. It hung there until just after 8 when it dropped off pretty quickly. Off the wait by 9:05. Went 4 on then, also cut Kelly and Alyssa. Just a couple of tables after that, then went 3 on at 9:20, 2 on at 9:50, and let Dusten take over at 10:30. Only had a few stragglers after we went off the wait. It was to be expected since it was Halloween weekend and the baseball game was on. Ticket times were good from both sides.
Specials: Poisson Cru - 15, Chef's Nigiri Set - 8
3 Staff members that stood out (why/how):
- New dishwasher Demond is very polite and eager to learn. He and Chad struggled a bit through the busier hour or two, but Kohei stepped in and helped out for a bit and helped them get back on track. Demond was happy for the job and said he was very much looking forward to it.
- FOH was on point just like last night. Superstar team! They were in good moods because of the holiday weekend and since it got slow earlier than usual on a Saturday. Hardly a mistake, helping each other out, getting it done. It was another night that was smooth and didn't feel rushed.
Any VIP's in? A handful of familiar faces but no one that I can recall specifically.
Comps& Void Detail: void misring corkage fee, folks brought a bottle but decided not to open it here. Kome Bucks from Krystin, Dusten, and Kelly.
R&M needs:
86'd items/ need more: low on chopsticks. wine stoppers. also I could have sworn there were three containers of toothpicks but I couldn't find any in the filing cabinet or desk drawers at all, so toothpicks.
Saturday, October 28, 2017
Saturday AM Recap 10/28/17
Written By: Leary
LY Lunch Sales: 2929
TY Lunch Sales: 3064
+/- : +135, +5%
Lunch Covers: 176
Avg PPA: 17. 41
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 3.3%
Weather: Sunny and chilly
Special events?: UT Gameday
Who worked:
Kelly, Sophia, Mandy, John, Johnny Cl, Chaz SA, Hiroe FR, Veronica & Kelly D H
Flow of Business, Cuts and Ticket Times:
It was a pretty slow start. I'm guessing the early UT game might have had something to do with that. We were mostly by 1230, and had just a handful of tables wait throughout the shift. Had a pretty big last wave around 2pm. Kitchen and sushi bar powered through it well. Started to empty out right before close. Ticket times were good except for a Taiyaki that ran a little long during the late pop. The table was understanding. Cut Mandy and Kelly D at 215. Closed 4 on.
Specials:
3 Staff members that stood out (why/how):
-Chaz gets better each week. I also saw him studying the menu during his down time.
-Kelly showed a lot of teamwork today.
-John started slipping on the pre-bussing again. Happened during the slower part of the day. I followed up with him at the end of the shift.
Any VIP's in?
Angel came in with his family for Graduation
John
Derek
Lindsey & Dan
Comps& Void Detail:
EMP Day for Lindsey, Derek & Angel
Kome Bucks for Lindsey
2 Bday Taiyakis
R&M needs:
-I decided to go with Precision for the AC repair. They had the best price and seemed the most thorough when going over the details of the repair. Also had high ratings on yelp, google, and Angie's list. They ordered the parts, and should be able to have it repaired by the end of next week.
-I came to let Rodrigo in at 7am this morning to fix the leak in the prep area. Should be good to go.
-The Asahi was pouring a little off in the beginning of the shift. The PSI was pretty low so I adjusted the CO2 to 40 PSI, and it poured normal after that.
86'd items/ need more:
LY Lunch Sales: 2929
TY Lunch Sales: 3064
+/- : +135, +5%
Lunch Covers: 176
Avg PPA: 17. 41
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 3.3%
Weather: Sunny and chilly
Special events?: UT Gameday
Who worked:
Kelly, Sophia, Mandy, John, Johnny Cl, Chaz SA, Hiroe FR, Veronica & Kelly D H
Flow of Business, Cuts and Ticket Times:
It was a pretty slow start. I'm guessing the early UT game might have had something to do with that. We were mostly by 1230, and had just a handful of tables wait throughout the shift. Had a pretty big last wave around 2pm. Kitchen and sushi bar powered through it well. Started to empty out right before close. Ticket times were good except for a Taiyaki that ran a little long during the late pop. The table was understanding. Cut Mandy and Kelly D at 215. Closed 4 on.
Specials:
3 Staff members that stood out (why/how):
-Chaz gets better each week. I also saw him studying the menu during his down time.
-Kelly showed a lot of teamwork today.
-John started slipping on the pre-bussing again. Happened during the slower part of the day. I followed up with him at the end of the shift.
Any VIP's in?
Angel came in with his family for Graduation
John
Derek
Lindsey & Dan
Comps& Void Detail:
EMP Day for Lindsey, Derek & Angel
Kome Bucks for Lindsey
2 Bday Taiyakis
R&M needs:
-I decided to go with Precision for the AC repair. They had the best price and seemed the most thorough when going over the details of the repair. Also had high ratings on yelp, google, and Angie's list. They ordered the parts, and should be able to have it repaired by the end of next week.
-I came to let Rodrigo in at 7am this morning to fix the leak in the prep area. Should be good to go.
-The Asahi was pouring a little off in the beginning of the shift. The PSI was pretty low so I adjusted the CO2 to 40 PSI, and it poured normal after that.
86'd items/ need more:
Friday, October 27, 2017
Friday PM Recap 10/27/17
Written By: Chelsea
LY Dinner Sales: $7337
TY Dinner Sales: $7157
+/- : 2% or $180 under LY
Dinner Covers: 256
Avg PPA: $27.96
Weather: cold and breezy!
Special events?: Austin Film Festival, Halloween weekend
Who worked: Renee, Lindsey, Krystin, Johnny, Dusten CL, Derek Cktl, Brennan FR and Beorn SA, Kelly and Veronica Host.
Flow of Business, Cuts and Ticket Times: Had just a small handful of tables at opening, but then it was slower to fill up, wasn't full until around 5:45. By 6pm it started picking up, had a 20-25 min wait after that, and two walk in 6 tops. By 6:30 it was 35-40m, made it to 40-45 by 7:30 and it stayed there until 9pm or so. Went off the wait by 10pm, cut Kelly and Derek and went 2 on to close. Ticket times were good overall from both sushi bar and the kitchen.
Specials: Mabo Tofu - 8, Poisson Cru - 13, Nigiri Set - 12
3 Staff members that stood out (why/how):
- Caught Krystin on her phone in the dry storage, wrote her up.
- It was a good shift overall, everyone was on their game. Derek was super helpful before he got a lot of cocktail customers, everyone was doing waters and bussing throughout the restaurant, it was a positive atmosphere as the servers seemed to be getting excited for the holiday weekend. It also didn't get too busy, never felt rushed, it was smooth sailing throughout!
- Beorn had mail returned here and it lists an old address for him off of Riverside. Not sure where it is listed incorrectly but there is a post-it with his correct address on the desk.
Any VIP's in? John, Jason and Susan
Comps & Void Detail: Birthday dessert, Kome Bucks from Krystin and Dusten and Kelly, Guest Changed Mind Tekka Maki and Go Go sauce, the customers had just ordered too much and wanted to cancel their last items. Void Bluefin sashimi misring, Tarusake GL misring, 22oz Kirin misring.
R&M needs: Had some folks complaining tonight that the tables were sticky although they were sufficiently wiped. Guessing the varnish is starting to come off the tables. Also A7 is wobbly but from the table top to the legs, not just the legs on the floor part if that makes sense.
86'd items/ need more: Mabo Tofu, Poisson Cru, Endo in NY
LY Dinner Sales: $7337
TY Dinner Sales: $7157
+/- : 2% or $180 under LY
Dinner Covers: 256
Avg PPA: $27.96
Weather: cold and breezy!
Special events?: Austin Film Festival, Halloween weekend
Who worked: Renee, Lindsey, Krystin, Johnny, Dusten CL, Derek Cktl, Brennan FR and Beorn SA, Kelly and Veronica Host.
Flow of Business, Cuts and Ticket Times: Had just a small handful of tables at opening, but then it was slower to fill up, wasn't full until around 5:45. By 6pm it started picking up, had a 20-25 min wait after that, and two walk in 6 tops. By 6:30 it was 35-40m, made it to 40-45 by 7:30 and it stayed there until 9pm or so. Went off the wait by 10pm, cut Kelly and Derek and went 2 on to close. Ticket times were good overall from both sushi bar and the kitchen.
Specials: Mabo Tofu - 8, Poisson Cru - 13, Nigiri Set - 12
3 Staff members that stood out (why/how):
- Caught Krystin on her phone in the dry storage, wrote her up.
- It was a good shift overall, everyone was on their game. Derek was super helpful before he got a lot of cocktail customers, everyone was doing waters and bussing throughout the restaurant, it was a positive atmosphere as the servers seemed to be getting excited for the holiday weekend. It also didn't get too busy, never felt rushed, it was smooth sailing throughout!
- Beorn had mail returned here and it lists an old address for him off of Riverside. Not sure where it is listed incorrectly but there is a post-it with his correct address on the desk.
Any VIP's in? John, Jason and Susan
Comps & Void Detail: Birthday dessert, Kome Bucks from Krystin and Dusten and Kelly, Guest Changed Mind Tekka Maki and Go Go sauce, the customers had just ordered too much and wanted to cancel their last items. Void Bluefin sashimi misring, Tarusake GL misring, 22oz Kirin misring.
R&M needs: Had some folks complaining tonight that the tables were sticky although they were sufficiently wiped. Guessing the varnish is starting to come off the tables. Also A7 is wobbly but from the table top to the legs, not just the legs on the floor part if that makes sense.
86'd items/ need more: Mabo Tofu, Poisson Cru, Endo in NY
Friday AM Recap 10/27/17
Written By: Leary
LY Lunch Sales: 1962
TY Lunch Sales: 2582
+/- : +620, +32%
Lunch Covers: 1401
Avg PPA: 18.44
Previous Days Labor: 26%
Previous Days Comps: 9%
Controllable Comps: 3.45%
Weather: Chilly and Sunny
Special events?:
Who worked:
Sophia, Naoto, Kelly, Clair Cl, Beorn SA, Brennan FR, Annie H
Flow of Business, Cuts and Ticket Times:
It was a decent Friday lunch. Filled up by 1230, and had a 20-25 minute wait until around 140. Stayed mostly full until close. Ticket times were mostly good.
Elizabeth unfortunately received 2 katsudons that were overcooked and too tough. After the second one I 86'd it for the day. She also received an overcooked Ajitama. Followed up with Vince about both issues. It seems like the katsudon was probably overcooked when prepping because Vince barely fried the second one and it was still overdone.
Specials:
3 Staff members that stood out (why/how):
-Annie did great being solo at the host stand during a busy.
-Strong server staff helped the busy shift go pretty smoothly.
-Talked to Kelly at the end of the shift about having better communication with management. Outlined how to avoid the situation on Tuesday from happening again, and once again stressed the importance of not appearing to hide mistakes.
-Sushi bar did a great job knocking out the large catering order during a busy lunch shift.
Any VIP's in?
-Elizabeth & Aaron
-Mrs. Cooper & Daughter
-Barth
Comps& Void Detail:
-Kitchen Error for tough Katsudon
-Emp Day Off for Elizabeth & Aaron
-2 Kitchen Errors for long ticket times on edamame
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1962
TY Lunch Sales: 2582
+/- : +620, +32%
Lunch Covers: 1401
Avg PPA: 18.44
Previous Days Labor: 26%
Previous Days Comps: 9%
Controllable Comps: 3.45%
Weather: Chilly and Sunny
Special events?:
Who worked:
Sophia, Naoto, Kelly, Clair Cl, Beorn SA, Brennan FR, Annie H
Flow of Business, Cuts and Ticket Times:
It was a decent Friday lunch. Filled up by 1230, and had a 20-25 minute wait until around 140. Stayed mostly full until close. Ticket times were mostly good.
Elizabeth unfortunately received 2 katsudons that were overcooked and too tough. After the second one I 86'd it for the day. She also received an overcooked Ajitama. Followed up with Vince about both issues. It seems like the katsudon was probably overcooked when prepping because Vince barely fried the second one and it was still overdone.
Specials:
3 Staff members that stood out (why/how):
-Annie did great being solo at the host stand during a busy.
-Strong server staff helped the busy shift go pretty smoothly.
-Talked to Kelly at the end of the shift about having better communication with management. Outlined how to avoid the situation on Tuesday from happening again, and once again stressed the importance of not appearing to hide mistakes.
-Sushi bar did a great job knocking out the large catering order during a busy lunch shift.
Any VIP's in?
-Elizabeth & Aaron
-Mrs. Cooper & Daughter
-Barth
Comps& Void Detail:
-Kitchen Error for tough Katsudon
-Emp Day Off for Elizabeth & Aaron
-2 Kitchen Errors for long ticket times on edamame
R&M needs:
86'd items/ need more:
Thursday, October 26, 2017
Thursday PM Recap 10/26
Written By: Devin Steuerwald
LY Dinner Sales: $4784.00
TY Dinner Sales: $5832.00
+/- : +1048.00, +22%
Dinner Covers: 206
Avg PPA:28.31
Weather: clear and cool in the 70's
Special events?: n/a
Who worked:Dusten CL, Naoto, John H, Cindy, Zayn, Patrick CT, Kelly D H1, Melody H2,
Flow of Business, Cuts and Ticket Times: Slower for HH but we got busy as soon as the sun started to go down and cool off. went on a wait at 6:45 stayed at a 20-30 min wait till about 7:30 when we got up to about 45 min wait. then it started to come down to only a few tables on the wait by 9:15, cut H1 and CT. went 2 on at 9:35. ticket times were mostly good. we had a kome fries take over 30 min towards the beginning of service, the kitchen only had a few tickets at the time. it was the only long ticket from BOH. the sushi bar had a few nigiri tickets that took close to 30 minutes. but everything else was fast and pretty!
towards the beginning of service s4 showed Dusten that there was a long blonde hair on his plate of Hamachi Kama, I spoke with the table and apologised they didn't want us to replace the Kama so i comped off a couple spicy scallops as a recovery. followed up with Vince in the kitchen and every single person back there 1) had on head wear 2) had short hair. we noticed that the couple next to him both had long blonde hair so we are pretty sure that was where the hair came from.
Specials:
mabo Tofu- 5
Chef's nigiri set- 18
3 Staff members that stood out (why/how):
*Patrick had a really slow dbl today but stayed positive and helped out all night.
*Kelly D picked up a Host shift and was my rock tonight, she ran the board flawlessly
* over all lots of team work and helping out tonight!
Any VIP's in?
Comps& Void Detail:
*kitchen error- tix time for kome fries- 4.00
*recovery- spicy scallops- 6.00
*kitchen error- hairy Kama- 13.00
R&M needs:
tooth picks
wine pump stoppers
86'd items/ need more:
LY Dinner Sales: $4784.00
TY Dinner Sales: $5832.00
+/- : +1048.00, +22%
Dinner Covers: 206
Avg PPA:28.31
Weather: clear and cool in the 70's
Special events?: n/a
Who worked:Dusten CL, Naoto, John H, Cindy, Zayn, Patrick CT, Kelly D H1, Melody H2,
Flow of Business, Cuts and Ticket Times: Slower for HH but we got busy as soon as the sun started to go down and cool off. went on a wait at 6:45 stayed at a 20-30 min wait till about 7:30 when we got up to about 45 min wait. then it started to come down to only a few tables on the wait by 9:15, cut H1 and CT. went 2 on at 9:35. ticket times were mostly good. we had a kome fries take over 30 min towards the beginning of service, the kitchen only had a few tickets at the time. it was the only long ticket from BOH. the sushi bar had a few nigiri tickets that took close to 30 minutes. but everything else was fast and pretty!
towards the beginning of service s4 showed Dusten that there was a long blonde hair on his plate of Hamachi Kama, I spoke with the table and apologised they didn't want us to replace the Kama so i comped off a couple spicy scallops as a recovery. followed up with Vince in the kitchen and every single person back there 1) had on head wear 2) had short hair. we noticed that the couple next to him both had long blonde hair so we are pretty sure that was where the hair came from.
Specials:
mabo Tofu- 5
Chef's nigiri set- 18
3 Staff members that stood out (why/how):
*Patrick had a really slow dbl today but stayed positive and helped out all night.
*Kelly D picked up a Host shift and was my rock tonight, she ran the board flawlessly
* over all lots of team work and helping out tonight!
Any VIP's in?
Comps& Void Detail:
*kitchen error- tix time for kome fries- 4.00
*recovery- spicy scallops- 6.00
*kitchen error- hairy Kama- 13.00
R&M needs:
tooth picks
wine pump stoppers
86'd items/ need more:
Thursday AM Recap 10/26/17
Written By: Devin Steuerwald
LY Lunch Sales: $2205.00
TY Lunch Sales: $1121.00
+/- :-1084.00, -49%
Lunch Covers: 73
Avg PPA: 15.36
Previous Days Labor: 19%
Previous Days Comps: 6%
Controllable Comps: 0.67%
Weather: Sunny with a high of 86
Special events?: n/a
Who worked: Johnny, Derek, Lindsey, Patrick, Brittany H1, Beorn SA, John H FR
Flow of Business, Cuts and Ticket Times:
Very so for lunch, i feel everyone was at a patio today. we never went on a wait. our "busiest" time was around 12:30 when we had 3 open tables and most of the sushi bar open. however it started to clear out after and we went 2 on at 1:15. then 1 on at 1:40
Derek made a large mistake today at the end of service, he dropped a tab to A2 collected the CC but didn't run the CC and dropped the tab back off at the table. the guest signed the bill as if it was a CC and left. I followed up with Derek about staying alert during slow shifts. I wrote him up and put the doc in his file. Derek was very hard on himself about the mistake and apologised.
Specials: N/A
3 Staff members that stood out (why/how):
* very slow no one was challenged during service
Any VIP's in?
Comps& Void Detail:
*Kome bucks- Patrick 6.65
*F&F- Brandon from Workhorse- 5.60
*Spill- See above note on Derek- 42.00
R&M needs:
86'd items/ need more:
bandaids and some of the first aid kits needs refilling
LY Lunch Sales: $2205.00
TY Lunch Sales: $1121.00
+/- :-1084.00, -49%
Lunch Covers: 73
Avg PPA: 15.36
Previous Days Labor: 19%
Previous Days Comps: 6%
Controllable Comps: 0.67%
Weather: Sunny with a high of 86
Special events?: n/a
Who worked: Johnny, Derek, Lindsey, Patrick, Brittany H1, Beorn SA, John H FR
Flow of Business, Cuts and Ticket Times:
Very so for lunch, i feel everyone was at a patio today. we never went on a wait. our "busiest" time was around 12:30 when we had 3 open tables and most of the sushi bar open. however it started to clear out after and we went 2 on at 1:15. then 1 on at 1:40
Derek made a large mistake today at the end of service, he dropped a tab to A2 collected the CC but didn't run the CC and dropped the tab back off at the table. the guest signed the bill as if it was a CC and left. I followed up with Derek about staying alert during slow shifts. I wrote him up and put the doc in his file. Derek was very hard on himself about the mistake and apologised.
Specials: N/A
3 Staff members that stood out (why/how):
* very slow no one was challenged during service
Any VIP's in?
Comps& Void Detail:
*Kome bucks- Patrick 6.65
*F&F- Brandon from Workhorse- 5.60
*Spill- See above note on Derek- 42.00
R&M needs:
86'd items/ need more:
bandaids and some of the first aid kits needs refilling
Wednesday, October 25, 2017
Wednesday PM Recap 10/25/17
Written By: Devin Steuerwald
LY Dinner Sales: $5520.00
TY Dinner Sales: $6212.00
+/- : +692.00, +13%
Dinner Covers: 188
Avg PPA: 33.04
Weather: Sunny Currently it 76 with lows in the 60's tonight.
Special events?: n/a
Who worked: Zayn, Derek, John H, Lindsey training Kelly D, Sophia CL, Chaz SA, Brennan FR, Veronica H1, Jenny H2
Flow of Business, Cuts and Ticket Times: slower for HH with the dining room only getting about half full, started to clear out before 7pm then it ramped back up and we were on a 20 minute wait by 7:20 climbed up to about 45- to an hour by 7:45 but then started to come back down to about 20 minutes by 8:15 stayed about 20-30 minutes till about 9:15 when we came off the wait. Cut H1 and went 2 on the floor at 9:30.
We had 2 new(ish) hosts that have not been cocktail trained hosting tonight ( Jenny and Veronica) Kelly was doing such a great job on her training that lindsey was able to do a few rounds of cocktailing. once their 8pm reservation arrived I had any server who had time to cocktail the lobby. Derek was very helpful in cocktailing the guest that were on the wait. All in all a great team effort to cover the cocktailing!
Kelly D basically ran lindsey's section solo, with lindsey keeping a close eye on her. she did great, no problems and is ready for the floor! she is gonna be a great server
The dumpster was not emptied today, they were supposed to be here 8pm-9pm but never showed. staff double bagged trash a left behind
Specials:
*Mabo Tofu- 10
*Chef's Nigiri set- 8
3 Staff members that stood out (why/how):
John H and Zayn for polishing plates and glassware in between pops.
Brennan for bussing tables on his way back to the kitchen from running food.
entire Waitstaff for filling in for the Cocktail and helping each other out during the pops
Any VIP's in?
Comps& Void Detail:
* guest changed mind- she took one sip of Usu-Nigori sake and sent it back, said she didn't like it. 9.00
* guest changed mind- guest ordered the wrong roll and sent it back 6.50
*bday- 5.50
*training meal for linds and kelly- 30.00
*F&F- Sophia's friend- 13.50
* server misring- 3.50 (derek ordered the wrong thing)
R&M needs:
86'd items/ need more:
LY Dinner Sales: $5520.00
TY Dinner Sales: $6212.00
+/- : +692.00, +13%
Dinner Covers: 188
Avg PPA: 33.04
Weather: Sunny Currently it 76 with lows in the 60's tonight.
Special events?: n/a
Who worked: Zayn, Derek, John H, Lindsey training Kelly D, Sophia CL, Chaz SA, Brennan FR, Veronica H1, Jenny H2
Flow of Business, Cuts and Ticket Times: slower for HH with the dining room only getting about half full, started to clear out before 7pm then it ramped back up and we were on a 20 minute wait by 7:20 climbed up to about 45- to an hour by 7:45 but then started to come back down to about 20 minutes by 8:15 stayed about 20-30 minutes till about 9:15 when we came off the wait. Cut H1 and went 2 on the floor at 9:30.
We had 2 new(ish) hosts that have not been cocktail trained hosting tonight ( Jenny and Veronica) Kelly was doing such a great job on her training that lindsey was able to do a few rounds of cocktailing. once their 8pm reservation arrived I had any server who had time to cocktail the lobby. Derek was very helpful in cocktailing the guest that were on the wait. All in all a great team effort to cover the cocktailing!
Kelly D basically ran lindsey's section solo, with lindsey keeping a close eye on her. she did great, no problems and is ready for the floor! she is gonna be a great server
The dumpster was not emptied today, they were supposed to be here 8pm-9pm but never showed. staff double bagged trash a left behind
Specials:
*Mabo Tofu- 10
*Chef's Nigiri set- 8
3 Staff members that stood out (why/how):
John H and Zayn for polishing plates and glassware in between pops.
Brennan for bussing tables on his way back to the kitchen from running food.
entire Waitstaff for filling in for the Cocktail and helping each other out during the pops
Any VIP's in?
Comps& Void Detail:
* guest changed mind- she took one sip of Usu-Nigori sake and sent it back, said she didn't like it. 9.00
* guest changed mind- guest ordered the wrong roll and sent it back 6.50
*bday- 5.50
*training meal for linds and kelly- 30.00
*F&F- Sophia's friend- 13.50
* server misring- 3.50 (derek ordered the wrong thing)
R&M needs:
86'd items/ need more:
Wednesday A.M. 10/25/17
Written By: Drew
LY Lunch Sales: $1426
TY Lunch Sales: $2242 (+816)
+/- : +57%
Lunch Covers: 121
Avg PPA: $18.53
Weather:
Sunny in the 60's beautiful fall weather!
Special events?:
Who worked:
Kelly, Patrick, Mandy, Johnny CL, Brittany H, Chaz SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Had a line at open which was a nice change from our normal slow wednesday mornings.
Filled up around 12 but never went on a wait because we kept having one in and one out. Things started to die down around 12:30 and but only for a second because 10 min later we had a walk in 8 top and then 3, 2 tops all come in at the same time.
I was so paranoid that we were going to get a health inspection because of yesterday's heads up but it never came. I was thoroughly impressed by how well everyone was working together and how prepared everyone got. We should always be ready this way, but the mention of a possible health inspection definitely had employees on their toes today! Brinks arrived earlier than expected around 1 pm, which was nice. Went 3 on at 1:15pm, then went 2 on at 1:35pm and let Johnny and Kelly close it down.
Specials:
3 Staff members that stood out (why/how):
- Chaz was a bussing champion. I only ever had to help him reset a couple of tables but that's about it
- Mandy was in a extra positive mood today, it was contagious and put everyone else in a great mood!
-Peter ichiban skills are improving greatly, I spoke with toshi and he said he is almost ready to fly solo for lunch anyways. A lot of what Peter needs is more practice breaking down the fish he needs which can only be done by Ichiban training shifts.
Any VIP's in?
Kayo
Comps& Void Detail:
Owner comp- Kayo
Void Kome Fries x1
Void Softserve x3
Bday Dessert x1
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1426
TY Lunch Sales: $2242 (+816)
+/- : +57%
Lunch Covers: 121
Avg PPA: $18.53
Weather:
Sunny in the 60's beautiful fall weather!
Special events?:
Who worked:
Kelly, Patrick, Mandy, Johnny CL, Brittany H, Chaz SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Had a line at open which was a nice change from our normal slow wednesday mornings.
Filled up around 12 but never went on a wait because we kept having one in and one out. Things started to die down around 12:30 and but only for a second because 10 min later we had a walk in 8 top and then 3, 2 tops all come in at the same time.
I was so paranoid that we were going to get a health inspection because of yesterday's heads up but it never came. I was thoroughly impressed by how well everyone was working together and how prepared everyone got. We should always be ready this way, but the mention of a possible health inspection definitely had employees on their toes today! Brinks arrived earlier than expected around 1 pm, which was nice. Went 3 on at 1:15pm, then went 2 on at 1:35pm and let Johnny and Kelly close it down.
Specials:
3 Staff members that stood out (why/how):
- Chaz was a bussing champion. I only ever had to help him reset a couple of tables but that's about it
- Mandy was in a extra positive mood today, it was contagious and put everyone else in a great mood!
-Peter ichiban skills are improving greatly, I spoke with toshi and he said he is almost ready to fly solo for lunch anyways. A lot of what Peter needs is more practice breaking down the fish he needs which can only be done by Ichiban training shifts.
Any VIP's in?
Kayo
Comps& Void Detail:
Owner comp- Kayo
Void Kome Fries x1
Void Softserve x3
Bday Dessert x1
R&M needs:
86'd items/ need more:
Tuesday, October 24, 2017
Tuesday PM Recap 10/24/17
Written By: Devin Steuerwald
LY Dinner Sales: $4,244.00
TY Dinner Sales: $5633.00
+/- :+1389.00, +33%
Dinner Covers: 201
Avg PPA: 28.02
Weather: Sunny at the start of the shift in the low 70's
Special events?: Asahi tuesday
Who worked: Krystin, Mandy, Lindsey training Kelly D, Kelly S, Clair, Alyssa H1, Annie H2, Cal SA, Hiroe FR
Flow of Business, Cuts and Ticket Times: very tame tonight at the start, didn't go on a wait till a little before 7pm the wait climbed to about 45min by 7:45 and stayed about that till 9:15pm when we came off the wait cut H1 and we went two on the floor at 9:40
At the start of the shift we got a call from Jason Camacho to let us know that Bull Fight was getting hit by the health inspector. We told all the departments to get ready just incase they came here. Looks like we are in the clear, but i had some questions about the sushi bar and health inspection. I thought that all towels had to either be in your hand or in a sani bucket. also does everyone behind the sushi bar need to have on gloves? we should be ready for them!
Kelly had an order of wings sent back because they were undercooked. This happened during the graffiti problem so I was in the bathroom and didn’t see the wings. I told Matt as soon as I was told about it. Comped the wings the table didn’t want new wings
The AC in the server station started overheating and emitting an electrical burning smell. the AC was set to 72 but was reading 83. the other AC was set to 72 and was reading 72. i turned that AC off and the smell went away.
we had a couple at A2 walk a $117 tab, while we were trying to track them down the girl in the couple calls the restaurant, it's Deb from 101X. she said she was on a date that went horrible and she called an uber to leave but when she got home she worried that he might have walked the tab. so she gave me her CC and left Kelly a $30 tip. she said for us to listen to the show on friday!
Specials:
kamo soba- 4
Carpaccio- 10
3 Staff members that stood out (why/how):
the whole staff... it was a pretty crazy shift and everyone kept it calm, cool, and collected
great job tonight Team Kome!
Any VIP's in?
deb o'keefe from 101x
Comps& Void Detail:
*bday- 4.50
*bday- 5.50
*bday- 5.50
*bday- 5.50
*training meals- kelly and lindsey 31.50
*spill- 9.00- guest walked their cocktail tab. i followed up with Annie about not letting an unpaid tab just sit there, that she should have followed back up with them and gotten payment. she understands that walked tabs are preventable and that she should have followed back up for payment.
R&M needs: do we have a wrench for the CO2 tanks? every tank i have ever changed has had one attached to the line?
someone took a grease pencil and tagged the small bathroom wall. i found a magic eraser and tried to get as much of it off as i could. we covered it up with posters to make it presentable for tonight but we need to paint over it.
cleaned and swept manager office
86'd items/ need more:
LY Dinner Sales: $4,244.00
TY Dinner Sales: $5633.00
+/- :+1389.00, +33%
Dinner Covers: 201
Avg PPA: 28.02
Weather: Sunny at the start of the shift in the low 70's
Special events?: Asahi tuesday
Who worked: Krystin, Mandy, Lindsey training Kelly D, Kelly S, Clair, Alyssa H1, Annie H2, Cal SA, Hiroe FR
Flow of Business, Cuts and Ticket Times: very tame tonight at the start, didn't go on a wait till a little before 7pm the wait climbed to about 45min by 7:45 and stayed about that till 9:15pm when we came off the wait cut H1 and we went two on the floor at 9:40
At the start of the shift we got a call from Jason Camacho to let us know that Bull Fight was getting hit by the health inspector. We told all the departments to get ready just incase they came here. Looks like we are in the clear, but i had some questions about the sushi bar and health inspection. I thought that all towels had to either be in your hand or in a sani bucket. also does everyone behind the sushi bar need to have on gloves? we should be ready for them!
Kelly had an order of wings sent back because they were undercooked. This happened during the graffiti problem so I was in the bathroom and didn’t see the wings. I told Matt as soon as I was told about it. Comped the wings the table didn’t want new wings
The AC in the server station started overheating and emitting an electrical burning smell. the AC was set to 72 but was reading 83. the other AC was set to 72 and was reading 72. i turned that AC off and the smell went away.
we had a couple at A2 walk a $117 tab, while we were trying to track them down the girl in the couple calls the restaurant, it's Deb from 101X. she said she was on a date that went horrible and she called an uber to leave but when she got home she worried that he might have walked the tab. so she gave me her CC and left Kelly a $30 tip. she said for us to listen to the show on friday!
Specials:
kamo soba- 4
Carpaccio- 10
3 Staff members that stood out (why/how):
the whole staff... it was a pretty crazy shift and everyone kept it calm, cool, and collected
great job tonight Team Kome!
Any VIP's in?
deb o'keefe from 101x
Comps& Void Detail:
*bday- 4.50
*bday- 5.50
*bday- 5.50
*bday- 5.50
*training meals- kelly and lindsey 31.50
*spill- 9.00- guest walked their cocktail tab. i followed up with Annie about not letting an unpaid tab just sit there, that she should have followed back up with them and gotten payment. she understands that walked tabs are preventable and that she should have followed back up for payment.
R&M needs: do we have a wrench for the CO2 tanks? every tank i have ever changed has had one attached to the line?
someone took a grease pencil and tagged the small bathroom wall. i found a magic eraser and tried to get as much of it off as i could. we covered it up with posters to make it presentable for tonight but we need to paint over it.
cleaned and swept manager office
86'd items/ need more:
Tuesday AM Recap 10/24/17
Written By: Devin Steuerwald
LY Lunch Sales: $1635.00
TY Lunch Sales: $1722.00
+/- : +87.00, +5%
Lunch Covers: 101
Avg PPA: 17.05
Previous Days Labor: 25%
Previous Days Comps: 7%
Controllable Comps: 2.58%
Weather: sunny currently, the high will be 77
Special events?: n/a
Who worked: Zayn, John H, Derek, Johnny, Annie, Kelly D FR, Chaz SA
Flow of Business, Cuts and Ticket Times: slower lunch shift, we never went on a wait, we got close around 12:30 with a 12 top in the party room but then it started to clear out around 1pm when we went 2 on. no long ticket times both BOH and Sushi bar were on point today!
Naoto came in for lunch before his meeting with twin liquor and ordered ramen. it was made fast and ran out as soon as it was ready, by the time it made it to Naoto he could put his finger in it and leave it. the water in the stock pot was boiling so it has to be the room temp base and ingredients that is dropping the temp.
Specials:n/a
3 Staff members that stood out (why/how):
Johnny got pretty busy with his large party in the private room and the sushi bar but he knew when to ask for help and gave flawless service!
chaz for his positive attitude, he is great to have around always brings the smiles!
Any VIP's in?
rob-it was his bday!
Comps& Void Detail:
kome bucks- derek- 13.65
kome bucks- zayn- 11.20
ANA- 1.20
bday- 5.50
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1635.00
TY Lunch Sales: $1722.00
+/- : +87.00, +5%
Lunch Covers: 101
Avg PPA: 17.05
Previous Days Labor: 25%
Previous Days Comps: 7%
Controllable Comps: 2.58%
Weather: sunny currently, the high will be 77
Special events?: n/a
Who worked: Zayn, John H, Derek, Johnny, Annie, Kelly D FR, Chaz SA
Flow of Business, Cuts and Ticket Times: slower lunch shift, we never went on a wait, we got close around 12:30 with a 12 top in the party room but then it started to clear out around 1pm when we went 2 on. no long ticket times both BOH and Sushi bar were on point today!
Naoto came in for lunch before his meeting with twin liquor and ordered ramen. it was made fast and ran out as soon as it was ready, by the time it made it to Naoto he could put his finger in it and leave it. the water in the stock pot was boiling so it has to be the room temp base and ingredients that is dropping the temp.
Specials:n/a
3 Staff members that stood out (why/how):
Johnny got pretty busy with his large party in the private room and the sushi bar but he knew when to ask for help and gave flawless service!
chaz for his positive attitude, he is great to have around always brings the smiles!
Any VIP's in?
rob-it was his bday!
Comps& Void Detail:
kome bucks- derek- 13.65
kome bucks- zayn- 11.20
ANA- 1.20
bday- 5.50
R&M needs:
86'd items/ need more:
Monday, October 23, 2017
Mon PM Recap 10/23/17
Written By: Devin Steuerwald
LY Dinner Sales: $4373.00
TY Dinner Sales: $5269.00
+/- : +896.00, +20%
Dinner Covers: 186
Avg PPA: 28.83
Weather: clear , cool night
Special events?: n/a
Who worked: Derek, Zayn, Mandy training Kelly D, Patrick, Clair Annie, Melody, Calvin SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
slow start didn't go on a wait till 7:25. wait stayed around 15-20 min most of the night. came off the wait 9:15 cut H1 and went 3 on. Ticket times were all fast. Staff all did great!
Clair misrang a Kamo soba special, she needed one but accidentally rang in two. we weren't able to resell it.
Kelly D is doing really well in training. Mandy told me she is very comfortable talking to tables and upselling sake. they only thing she need to work on is running a whole section by herself. Mandy didn't have any negative notes for her at all.
Specials:
*kamo soba-6
* madi & katsuo carpaccio- 6
3 Staff members that stood out (why/how):
mandy did a great job training kelly, she was quizzing her on all the plates that came out of sushi bar and was very hands on!
Any VIP's in?
steve from barfly's
peelander z's manager
Ally from Sa Ten
Comps& Void Detail:
*bday-5.50
*bday-7.00
*server misring- 16.00
*f&f- peelander z manager- 9.70
*sin- tatsuya- 8.78
*sin- barfly's-8.03
*sin- garaj mahal- 6.90
sin- bodicellis-5.85
emp day off- daruma- 35.10
emp day off- ally saten- 23.25
*sin- Alamo- 25.95
*train meal- mandy & kelly- 30.00
R&M needs:
low on hand sanitizer, bathroom air freshener, and toothpicks
86'd items/ need more:
LY Dinner Sales: $4373.00
TY Dinner Sales: $5269.00
+/- : +896.00, +20%
Dinner Covers: 186
Avg PPA: 28.83
Weather: clear , cool night
Special events?: n/a
Who worked: Derek, Zayn, Mandy training Kelly D, Patrick, Clair Annie, Melody, Calvin SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
slow start didn't go on a wait till 7:25. wait stayed around 15-20 min most of the night. came off the wait 9:15 cut H1 and went 3 on. Ticket times were all fast. Staff all did great!
Clair misrang a Kamo soba special, she needed one but accidentally rang in two. we weren't able to resell it.
Kelly D is doing really well in training. Mandy told me she is very comfortable talking to tables and upselling sake. they only thing she need to work on is running a whole section by herself. Mandy didn't have any negative notes for her at all.
Specials:
*kamo soba-6
* madi & katsuo carpaccio- 6
3 Staff members that stood out (why/how):
mandy did a great job training kelly, she was quizzing her on all the plates that came out of sushi bar and was very hands on!
Any VIP's in?
steve from barfly's
peelander z's manager
Ally from Sa Ten
Comps& Void Detail:
*bday-5.50
*bday-7.00
*server misring- 16.00
*f&f- peelander z manager- 9.70
*sin- tatsuya- 8.78
*sin- barfly's-8.03
*sin- garaj mahal- 6.90
sin- bodicellis-5.85
emp day off- daruma- 35.10
emp day off- ally saten- 23.25
*sin- Alamo- 25.95
*train meal- mandy & kelly- 30.00
R&M needs:
low on hand sanitizer, bathroom air freshener, and toothpicks
86'd items/ need more:
Monday AM recap 10/23/17
Written By: Dusten
LY Lunch Sales: 1567
TY Lunch Sales: 1637
+/- : +4%, +$70
Lunch Covers: 92
Avg PPA: 17.79
Previous Days Labor: 28%
Previous Days Comps: 6%
Controllable Comps: 4.74%
Weather: cooler outside. Highs in low 80's
Special events?:
Who worked: Zayn, Krystin, Kelly, Johnny CL, Annie H, Beorn FR, Chaz SA
Flow of Business, Cuts and Ticket Times: Pretty slow lunch. Didn't fill up. No wait. Ticket times were fine. No food issues. As of press time, no Aloha issues. I cut Zayn at 1pm, Krystin at 1:30. We had a bit of a push towards the end. Kelly and Johnny handled it fine.
Specials:
3 Staff members that stood out (why/how): Zayn had the largest section, but I don't think it was ever full. He did notice that the "w/ sutamina" modifier didn't print up in the kitchen. This is off of the Sides and Sauces sub menu, not the modifier on the gyu-don itself. I found the item number (2231) but had trouble finding how to make sure it went to the correct printer group. My point with Zayn, is that he is helpful and communicative.
With the exception of Zayn and Chaz, we had an veteran FOH staff. Everyone did well and helped each other out. No mistakes.
Any VIP's in? Krystin's roommate Jess.
Comps& Void Detail: I had a question about employee meals that go over $15. Annie had herself a fancy lunch. Basically I comped her food with the Employee Day off comp to the approximate percentage that'd give closest to $15. Normally I just lump the support staff meals in with the BOH/Sushi bar orders. I transferred the remaining balance to Johnny to collect $ and close out.
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1567
TY Lunch Sales: 1637
+/- : +4%, +$70
Lunch Covers: 92
Avg PPA: 17.79
Previous Days Labor: 28%
Previous Days Comps: 6%
Controllable Comps: 4.74%
Weather: cooler outside. Highs in low 80's
Special events?:
Who worked: Zayn, Krystin, Kelly, Johnny CL, Annie H, Beorn FR, Chaz SA
Flow of Business, Cuts and Ticket Times: Pretty slow lunch. Didn't fill up. No wait. Ticket times were fine. No food issues. As of press time, no Aloha issues. I cut Zayn at 1pm, Krystin at 1:30. We had a bit of a push towards the end. Kelly and Johnny handled it fine.
Specials:
3 Staff members that stood out (why/how): Zayn had the largest section, but I don't think it was ever full. He did notice that the "w/ sutamina" modifier didn't print up in the kitchen. This is off of the Sides and Sauces sub menu, not the modifier on the gyu-don itself. I found the item number (2231) but had trouble finding how to make sure it went to the correct printer group. My point with Zayn, is that he is helpful and communicative.
With the exception of Zayn and Chaz, we had an veteran FOH staff. Everyone did well and helped each other out. No mistakes.
Any VIP's in? Krystin's roommate Jess.
Comps& Void Detail: I had a question about employee meals that go over $15. Annie had herself a fancy lunch. Basically I comped her food with the Employee Day off comp to the approximate percentage that'd give closest to $15. Normally I just lump the support staff meals in with the BOH/Sushi bar orders. I transferred the remaining balance to Johnny to collect $ and close out.
R&M needs:
86'd items/ need more:
Sunday, October 22, 2017
Sunday PM Recap 10/22/17
Written By: Naoto
LY Dinner Sales:$5558
TY Dinner Sales:$5542
+/- : -$16, 0%
Dinner Covers: 190
Avg PPA: $29.17
Weather: Nice weather. 78/51
Special events?:
F1 Race
Who worked:
Grace, Cindy, Patrick, Derek, Clair CL, John H Cktl, Hiroe FR, Chaz SA, Kelly, Annie Host
Flow of Business, Cuts and Ticket Times:
Sunday Evening was quite the busy. As the shift begun, everyone got double sat right off the bat. It slowed down a bit, yet maintained a steady flow, and we were full by 7:00 and on a wait. We had multiple big tops walking in around that time (a 5, a 6, and a 7 simultaneously) which bumped the quote to about 45+. Things stayed busy , and we were on a wait till around 9:20. As the last table was getting sat, I went ahead and cut Kelly, John, and went 2 on for the floor. Things were starting to look good, but of course Aloha crashed leaving 30 mins till we closed.
Since I haven't dealt with this previously, I contacted Leary, who teleported down here in a instant. Turns out, the power supply that powers the terminal, printer, and everything at the server station, lost power. Spoke to all the tables (specifically sushi bar) that were waiting to pay and leave. Some were very understanding, and some were understanding yet seemed a little annoyed. One table in specific that was waiting extra long, we bought them another round while they patiently waited.
On another note, I had a guest who was a bit upset for not being able to substitute an item out of the roll. They said they been coming here for almost a year. I apologized for the situation and explained the reason behind it. They were understanding but seemed a tad disappointed, so I sent them out two King Salmon Nigiri. Checked with them and they were very pleased with it.
Specials:
Kamo Soba - 10
Aji Sashimi - 1 (sold out)
3 Staff members that stood out (why/how):
Both Hosts, Annie and Kelly did a fantastic job tonight. Maintained good quote times to the customers, helped out turn the table as fast as possible. They paced out the seating procedure so no one got overwhelmed. Though, I did mention to them that if we are on a +45 min wait, the servers could handle a bit of rush.
Servers handled the system breakdown very well. Ket their cool, talked to their customers calmly, and did what they could have done. (can't please everyone.)
Any VIP's in?
Comps& Void Detail:
2x King Salmon Nigiri - Komebucks
Pinot Grig, East Cider - Recovery
R&M needs:
Aloha System went down again .
86'd items/ need more:
The computer said it was getting low on ink cartridge. I believe it's in the file cabinet but do not know how to change them.
There are no more hand sanitizer in the office, or I may just not know where to find them outside of the file cabinet.
LY Dinner Sales:$5558
TY Dinner Sales:$5542
+/- : -$16, 0%
Dinner Covers: 190
Avg PPA: $29.17
Weather: Nice weather. 78/51
Special events?:
F1 Race
Who worked:
Grace, Cindy, Patrick, Derek, Clair CL, John H Cktl, Hiroe FR, Chaz SA, Kelly, Annie Host
Flow of Business, Cuts and Ticket Times:
Sunday Evening was quite the busy. As the shift begun, everyone got double sat right off the bat. It slowed down a bit, yet maintained a steady flow, and we were full by 7:00 and on a wait. We had multiple big tops walking in around that time (a 5, a 6, and a 7 simultaneously) which bumped the quote to about 45+. Things stayed busy , and we were on a wait till around 9:20. As the last table was getting sat, I went ahead and cut Kelly, John, and went 2 on for the floor. Things were starting to look good, but of course Aloha crashed leaving 30 mins till we closed.
Since I haven't dealt with this previously, I contacted Leary, who teleported down here in a instant. Turns out, the power supply that powers the terminal, printer, and everything at the server station, lost power. Spoke to all the tables (specifically sushi bar) that were waiting to pay and leave. Some were very understanding, and some were understanding yet seemed a little annoyed. One table in specific that was waiting extra long, we bought them another round while they patiently waited.
On another note, I had a guest who was a bit upset for not being able to substitute an item out of the roll. They said they been coming here for almost a year. I apologized for the situation and explained the reason behind it. They were understanding but seemed a tad disappointed, so I sent them out two King Salmon Nigiri. Checked with them and they were very pleased with it.
Specials:
Kamo Soba - 10
Aji Sashimi - 1 (sold out)
3 Staff members that stood out (why/how):
Both Hosts, Annie and Kelly did a fantastic job tonight. Maintained good quote times to the customers, helped out turn the table as fast as possible. They paced out the seating procedure so no one got overwhelmed. Though, I did mention to them that if we are on a +45 min wait, the servers could handle a bit of rush.
Servers handled the system breakdown very well. Ket their cool, talked to their customers calmly, and did what they could have done. (can't please everyone.)
Any VIP's in?
Comps& Void Detail:
2x King Salmon Nigiri - Komebucks
Pinot Grig, East Cider - Recovery
R&M needs:
Aloha System went down again .
86'd items/ need more:
The computer said it was getting low on ink cartridge. I believe it's in the file cabinet but do not know how to change them.
There are no more hand sanitizer in the office, or I may just not know where to find them outside of the file cabinet.
Sunday AM 10/22/17 recap
Written By: Dusten
LY Lunch Sales: 2099
TY Lunch Sales:2537
+/- : +21%, +$438
Lunch Covers: 132
Avg PPA:19.22
Previous Days Labor: 28%
Previous Days Comps: 22%
Controllable Comps: 1.15%
Weather: Raining early morning. Sunny and 70's
Special events?: Formula 1 wrap-up, Kome 6yr anniversary weekend
Who worked: John, Renee, Zayn, Krystin, Mandy CL, Alyssa/Veronica H, Brennan FR, Beorn SA
Flow of Business, Cuts and Ticket Times: Slow start. Good thing, as it seems BOH staff was locked out for a while this morning,. until whoever had they key made it to work. Kitchen scrambled to get caught up.
Things began to pick up around 12:45. Went on a wait for about an hour of service.
Sushi bar got hit with a lot of tickets. People ordering a la carte sushi in addition to sushi lunches. Sushi bar ticket times went north of 30 minutes, including a hamachi sashimi that too 35 minutes and a bento that went to nearly 40 minutes.
A couple of tables cancelled their nigiri pieces. Had a curry-katsu sent back from a couple who come in frequently. The katsu was very dry. They asked for a curry with korroke to replace it. I spoke with them, they were very nice and glad to help us keep things up to standard. We rushed the replacement out to them and I comped the curry altogether.
I cut John and Alyssa just before 2pm and went two on at 2:15pm.
Specials:
3 Staff members that stood out (why/how): There was considerable grumbling among the servers regarding the new staffing arrangements. I did my best to explain the reasoning behind it. I think they were mostly cranky partly because a lot of them worked last night too. There was a lot of chatting and idle time until about 12:30-1pm. Perhaps some additional side work duties, cleaning would be a good idea to keep people productive next Sunday morning?
I found Alyssa and Veronica holding B1 for a 5 top, with a 2 top preceeding it on the list, just barely over their quote time. It was a dad and daughter, sitting with a direct line of sight to the empty table and poppa had a very hard look on his face. I had them seated immediately and made sure the girls knew not to do that. We tell everyone on the phone that smaller parties are "first come first served," and we need to honor that.
Any VIP's in? Chill and his roommate,
Old John,
Derek
Comps& Void Detail: Kitchen error for curry katsu mentioned earlier,
FNF'd Chill's Shumai,
Employee day off and Kome bucks from Derek,
R&M needs: FOH MODs: please remember to check beverage deliveries off on the order sheet. It is on the clipboard just to the left of the office door, directly above the alarm control panel. Thank you.
-I would also encourage Sushi bar and BOH to DIScourage the free-for-all that has been happening on a nightly basis for the floor cleaning equipment. While there have been many valiant attempts to sequester and label each departments' brooms and brushes and mops, it ultimately falls on the diligence of the department heads. This affects FOH mainly, so it seems easy to dismiss. At this point I am thinking of hiding the broom that isn't all frayed to near uselessness, covered with grease and soaked with dishpit gray-water.
86'd items/ need more: I have now emailed Casa Brasil 3 times about recieving the incorrect coffee (whole beans instead of french press grind), hopefully 3rd time is a charm?
LY Lunch Sales: 2099
TY Lunch Sales:2537
+/- : +21%, +$438
Lunch Covers: 132
Avg PPA:19.22
Previous Days Labor: 28%
Previous Days Comps: 22%
Controllable Comps: 1.15%
Weather: Raining early morning. Sunny and 70's
Special events?: Formula 1 wrap-up, Kome 6yr anniversary weekend
Who worked: John, Renee, Zayn, Krystin, Mandy CL, Alyssa/Veronica H, Brennan FR, Beorn SA
Flow of Business, Cuts and Ticket Times: Slow start. Good thing, as it seems BOH staff was locked out for a while this morning,. until whoever had they key made it to work. Kitchen scrambled to get caught up.
Things began to pick up around 12:45. Went on a wait for about an hour of service.
Sushi bar got hit with a lot of tickets. People ordering a la carte sushi in addition to sushi lunches. Sushi bar ticket times went north of 30 minutes, including a hamachi sashimi that too 35 minutes and a bento that went to nearly 40 minutes.
A couple of tables cancelled their nigiri pieces. Had a curry-katsu sent back from a couple who come in frequently. The katsu was very dry. They asked for a curry with korroke to replace it. I spoke with them, they were very nice and glad to help us keep things up to standard. We rushed the replacement out to them and I comped the curry altogether.
I cut John and Alyssa just before 2pm and went two on at 2:15pm.
Specials:
3 Staff members that stood out (why/how): There was considerable grumbling among the servers regarding the new staffing arrangements. I did my best to explain the reasoning behind it. I think they were mostly cranky partly because a lot of them worked last night too. There was a lot of chatting and idle time until about 12:30-1pm. Perhaps some additional side work duties, cleaning would be a good idea to keep people productive next Sunday morning?
I found Alyssa and Veronica holding B1 for a 5 top, with a 2 top preceeding it on the list, just barely over their quote time. It was a dad and daughter, sitting with a direct line of sight to the empty table and poppa had a very hard look on his face. I had them seated immediately and made sure the girls knew not to do that. We tell everyone on the phone that smaller parties are "first come first served," and we need to honor that.
Any VIP's in? Chill and his roommate,
Old John,
Derek
Comps& Void Detail: Kitchen error for curry katsu mentioned earlier,
FNF'd Chill's Shumai,
Employee day off and Kome bucks from Derek,
R&M needs: FOH MODs: please remember to check beverage deliveries off on the order sheet. It is on the clipboard just to the left of the office door, directly above the alarm control panel. Thank you.
-I would also encourage Sushi bar and BOH to DIScourage the free-for-all that has been happening on a nightly basis for the floor cleaning equipment. While there have been many valiant attempts to sequester and label each departments' brooms and brushes and mops, it ultimately falls on the diligence of the department heads. This affects FOH mainly, so it seems easy to dismiss. At this point I am thinking of hiding the broom that isn't all frayed to near uselessness, covered with grease and soaked with dishpit gray-water.
86'd items/ need more: I have now emailed Casa Brasil 3 times about recieving the incorrect coffee (whole beans instead of french press grind), hopefully 3rd time is a charm?
Saturday PM Recap 10/21/17
Written By: Chelsea
LY Dinner Sales: $7556
TY Dinner Sales: $7095....our total sales for all day was exactly $10,000 to the dollar. Weird!
+/- : 6% or $461 under LY
Dinner Covers: 261
Avg PPA: $27.18
Weather: a warmer evening than the past few days
Special events?: Kome Birthday, F1 Weekend
Who worked: Kelly, Renee, Krystin, Cindy, Dusten CL, John Cktl, Hiroe FR and Beorn SA, Alyssa and Veronica Host.
Flow of Business, Cuts and Ticket Times: Started off slower than anticipated, just a table or two at the door, but then it picked up and we were full by 5:45. There were more 3/4 tops on the wait, so their wait time was a bit higher. The wait was 20m by 6p, 45m-1hr by 6:30, by 7:30 the wait was 1hr - 1 1/4h for a 2 top and 1 1/4 - 1 1/2 for a 3/4 top. It started dwindling a little bit after that, down to 45m by 8:30, 30m by 9:30, and then we were off the wait at 10:15. Went 2 on at that time, also cutting John and Alyssa. Ticket times weren't great tonight for rolls. Roll times hovered around 20-25 minutes for most of the night, but were reaching 30-40m by the peak around 8pm. The customers were very understanding, and no comps were needed. Other ticket times were good. We did end up ordering pizza for dinner as well.
Specials: Kamo Soba - 8, Whole Aji - 4
3 Staff members that stood out (why/how):
- Kelly stayed really positive all night while others were getting grumbly about the discount. She stayed smiling and worked hard to keep the positivity going. Cindy was also her usual, no complaint self. Beorn even commented on how he had been in somewhat of a bad mood before coming in, but that Kelly's attitude helped him feel better. He did also mention that there was some negativity floating around in the server station when I wasn't around, and suggested mentioning at a FOH meeting about how important it is to try to keep positive even when things are tough. I think that's a great idea! I always try to push that hard in my pre-shifts, but I think it would be a great reminder for all. I did speak to all the servers after the shift as well.
- Jacob in the kitchen is also very positive! Whenever I'd go back there and check on them, he was always chipper and had some nice things to say.
- Operationally, everyone did very well. The whole team was helping each other out and moving smoothly, hardly any mistakes. Very proud of them!
Any VIP's in? Elizabeth and Aaron, Susan and Jason
Comps& Void Detail: FNF Kome Bdays out the wazoo. Kome Bucks from Krystin. Payout for cancelled 9pm reservation.
R&M needs:
86'd items/ need more: first aid kit is running low, especially bandaids. brooms and 2 deck brushes, out of Take's cards in the drawer
LY Dinner Sales: $7556
TY Dinner Sales: $7095....our total sales for all day was exactly $10,000 to the dollar. Weird!
+/- : 6% or $461 under LY
Dinner Covers: 261
Avg PPA: $27.18
Weather: a warmer evening than the past few days
Special events?: Kome Birthday, F1 Weekend
Who worked: Kelly, Renee, Krystin, Cindy, Dusten CL, John Cktl, Hiroe FR and Beorn SA, Alyssa and Veronica Host.
Flow of Business, Cuts and Ticket Times: Started off slower than anticipated, just a table or two at the door, but then it picked up and we were full by 5:45. There were more 3/4 tops on the wait, so their wait time was a bit higher. The wait was 20m by 6p, 45m-1hr by 6:30, by 7:30 the wait was 1hr - 1 1/4h for a 2 top and 1 1/4 - 1 1/2 for a 3/4 top. It started dwindling a little bit after that, down to 45m by 8:30, 30m by 9:30, and then we were off the wait at 10:15. Went 2 on at that time, also cutting John and Alyssa. Ticket times weren't great tonight for rolls. Roll times hovered around 20-25 minutes for most of the night, but were reaching 30-40m by the peak around 8pm. The customers were very understanding, and no comps were needed. Other ticket times were good. We did end up ordering pizza for dinner as well.
Specials: Kamo Soba - 8, Whole Aji - 4
3 Staff members that stood out (why/how):
- Kelly stayed really positive all night while others were getting grumbly about the discount. She stayed smiling and worked hard to keep the positivity going. Cindy was also her usual, no complaint self. Beorn even commented on how he had been in somewhat of a bad mood before coming in, but that Kelly's attitude helped him feel better. He did also mention that there was some negativity floating around in the server station when I wasn't around, and suggested mentioning at a FOH meeting about how important it is to try to keep positive even when things are tough. I think that's a great idea! I always try to push that hard in my pre-shifts, but I think it would be a great reminder for all. I did speak to all the servers after the shift as well.
- Jacob in the kitchen is also very positive! Whenever I'd go back there and check on them, he was always chipper and had some nice things to say.
- Operationally, everyone did very well. The whole team was helping each other out and moving smoothly, hardly any mistakes. Very proud of them!
Any VIP's in? Elizabeth and Aaron, Susan and Jason
Comps& Void Detail: FNF Kome Bdays out the wazoo. Kome Bucks from Krystin. Payout for cancelled 9pm reservation.
R&M needs:
86'd items/ need more: first aid kit is running low, especially bandaids. brooms and 2 deck brushes, out of Take's cards in the drawer
Saturday, October 21, 2017
Saturday AM Recap 10/21/17 Kome Birthday
Written By: Leary
LY Lunch Sales: 2877
TY Lunch Sales: 2905 ($3406 before discounts)
+/- : +28%, + 1%
Lunch Covers: 178
Avg PPA: $16.32
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 6%
Weather: Hot & Sunny
Special events?: Kome's Birthday
Who worked:
Zayn, Sophia, Naoto, Mandy, Johnny Cl, Patrick & Annie H, Chaz SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a pretty busy Saturday. We were full by 1230, and stayed on a small wait until almost 3pm. Cut Annie at 230. Ticket times were mostly good. We did have some longer sushi tickets towards the end of the shift, but no comps came of it. Ordered pizza for everyone.
Note for next year: If we're going to give a Bday discount on every tab we should do it on the entire tab rather than just food or just drinks. It will make the discount/closing of checks a lot easier. Maybe 15% instead of 20%.
Specials:
3 Staff members that stood out (why/how):
-Having Patrick as the second host today was very helpful. He did a good job breaking away from the host stand to help get tables bussed and reset faster.
-Having the extra server on the floor made today run a lot smoother. Most of the section sales were still decent and would be better without the discount. Section 3 is going to be hit or miss depending on if a party is booked or not. We usually have lots of 5 tops on Saturday and Sunday mornings. If we don't have a party reserved, and put those 5-tops in the party room more often it should help balance out the sales a bit.
-Alex seemed to work a little faster and a little smarter today. Good to seem some improvement.
Any VIP's in?
Victor
Kelly
Brandon (Sophia's Bo) with co-workers that wanted to try out Kome
Anna & Brian
Comps& Void Detail:
-Server Misring from Johnny for 2 Unadons instead of Gyudons
-Bday Dessert
-Emp Day Off for Kelly
R&M needs:
-The AC in the server station started to struggle at the beginning of the shift. I called Victor out, and it turns out that Petrocelli's servicing hasn't been very thorough. The coils were caked with grease. I had Victor take photos. I'll be calling Petrocelli's Monday to see if we can get a refund for our last service call, and then will be looking for a new company to use in the future.
-The left Aloha terminal started to act a little glitchy and then just shut down around 2. I rebooted it and it worked fine after that.
86'd items/ need more:
LY Lunch Sales: 2877
TY Lunch Sales: 2905 ($3406 before discounts)
+/- : +28%, + 1%
Lunch Covers: 178
Avg PPA: $16.32
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 6%
Weather: Hot & Sunny
Special events?: Kome's Birthday
Who worked:
Zayn, Sophia, Naoto, Mandy, Johnny Cl, Patrick & Annie H, Chaz SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a pretty busy Saturday. We were full by 1230, and stayed on a small wait until almost 3pm. Cut Annie at 230. Ticket times were mostly good. We did have some longer sushi tickets towards the end of the shift, but no comps came of it. Ordered pizza for everyone.
Note for next year: If we're going to give a Bday discount on every tab we should do it on the entire tab rather than just food or just drinks. It will make the discount/closing of checks a lot easier. Maybe 15% instead of 20%.
Specials:
3 Staff members that stood out (why/how):
-Having Patrick as the second host today was very helpful. He did a good job breaking away from the host stand to help get tables bussed and reset faster.
-Having the extra server on the floor made today run a lot smoother. Most of the section sales were still decent and would be better without the discount. Section 3 is going to be hit or miss depending on if a party is booked or not. We usually have lots of 5 tops on Saturday and Sunday mornings. If we don't have a party reserved, and put those 5-tops in the party room more often it should help balance out the sales a bit.
-Alex seemed to work a little faster and a little smarter today. Good to seem some improvement.
Any VIP's in?
Victor
Kelly
Brandon (Sophia's Bo) with co-workers that wanted to try out Kome
Anna & Brian
Comps& Void Detail:
-Server Misring from Johnny for 2 Unadons instead of Gyudons
-Bday Dessert
-Emp Day Off for Kelly
R&M needs:
-The AC in the server station started to struggle at the beginning of the shift. I called Victor out, and it turns out that Petrocelli's servicing hasn't been very thorough. The coils were caked with grease. I had Victor take photos. I'll be calling Petrocelli's Monday to see if we can get a refund for our last service call, and then will be looking for a new company to use in the future.
-The left Aloha terminal started to act a little glitchy and then just shut down around 2. I rebooted it and it worked fine after that.
86'd items/ need more:
FRI PM RECAP 10/20/17
Written By: Devin Steuerwald
LY Dinner Sales: $6303.00
TY Dinner Sales: $8742.00
+/- : +2238.00, +36%
Dinner Covers: 297
Avg PPA: 28.76
Weather: mostly cloudy high today of 83
Special events?: F1 weekend
Who worked: johnny, krystin, renee, kelly s, dusten, alyssa ct, beorn sa, john h fr, annie h1, veronica h2
Flow of Business, Cuts and Ticket Times:
Strong busy night! started out fast and went on a wait by 5:45. wait got up to about 45 min for a 2 top and stayed there most of the night. We had 3 reservation in the party room so it was booked all night. we got a walk in 8 top about 9 that took awhile to get sat but we were trying to get them two tables near each other. started to slow down near 10pm with only a couple of 2 tops on the wait. off the wait completely by 10:45 with 16 covers away from beating the record! cut down to 3 on at 10:30 also cut H1 and CT.
ticket times got pretty long(30-40) at the fry station a couple times tonight, both times Vince rallied his folks and got caught up fast.
Specials:
Mabo tofu- 13
Whole Aji- 1
Nigiri set- 23
3 Staff members that stood out (why/how):
* Veronica needed a lot of guidance at the host stand. Annie had to tell her to stock the SA cart a couple of times, wasn't letting Annie know what tables were getting up and taking a long time resetting tables. Annie had a good idea of having a host meeting to get everyone on the same page. the last all emp meeting there were only 2 hosts in attendance.
Krystin was all over the place getting plates, running food, helping out other servers.
John H was doing a great job of coming back from running food with dirty dishes.
Any VIP's in?
*vicky-- Take's friends
Comps& Void Detail:
*recovery--We had 1 long quote time for a 3 top that was sat at B7 i had Edamame sent out on the house and thanked them for their patience--$4
* Recovery- 8 top that had to wait for 2 tables Take said to send them out some Edamame- $8
* server misring- johnny hit the wrong button- $8.00
*server misring- Dusten made a mistake- on harusme crab salad- $8
*Kitchen Ticket time- 40+ minutes $6
*kome bucks- kelly $10
*kome bucks- Recovery $10
*bday- 5.50
R&M needs:
86'd items/ need more:
need more wine stoppers
need a new deck scrub brush for foh
LY Dinner Sales: $6303.00
TY Dinner Sales: $8742.00
+/- : +2238.00, +36%
Dinner Covers: 297
Avg PPA: 28.76
Weather: mostly cloudy high today of 83
Special events?: F1 weekend
Who worked: johnny, krystin, renee, kelly s, dusten, alyssa ct, beorn sa, john h fr, annie h1, veronica h2
Flow of Business, Cuts and Ticket Times:
Strong busy night! started out fast and went on a wait by 5:45. wait got up to about 45 min for a 2 top and stayed there most of the night. We had 3 reservation in the party room so it was booked all night. we got a walk in 8 top about 9 that took awhile to get sat but we were trying to get them two tables near each other. started to slow down near 10pm with only a couple of 2 tops on the wait. off the wait completely by 10:45 with 16 covers away from beating the record! cut down to 3 on at 10:30 also cut H1 and CT.
ticket times got pretty long(30-40) at the fry station a couple times tonight, both times Vince rallied his folks and got caught up fast.
Specials:
Mabo tofu- 13
Whole Aji- 1
Nigiri set- 23
3 Staff members that stood out (why/how):
* Veronica needed a lot of guidance at the host stand. Annie had to tell her to stock the SA cart a couple of times, wasn't letting Annie know what tables were getting up and taking a long time resetting tables. Annie had a good idea of having a host meeting to get everyone on the same page. the last all emp meeting there were only 2 hosts in attendance.
Krystin was all over the place getting plates, running food, helping out other servers.
John H was doing a great job of coming back from running food with dirty dishes.
Any VIP's in?
*vicky-- Take's friends
Comps& Void Detail:
*recovery--We had 1 long quote time for a 3 top that was sat at B7 i had Edamame sent out on the house and thanked them for their patience--$4
* Recovery- 8 top that had to wait for 2 tables Take said to send them out some Edamame- $8
* server misring- johnny hit the wrong button- $8.00
*server misring- Dusten made a mistake- on harusme crab salad- $8
*Kitchen Ticket time- 40+ minutes $6
*kome bucks- kelly $10
*kome bucks- Recovery $10
*bday- 5.50
R&M needs:
86'd items/ need more:
need more wine stoppers
need a new deck scrub brush for foh
Friday, October 20, 2017
Friday AM Recap 10/20/17
Written By: Leary
LY Lunch Sales: 2344
TY Lunch Sales: 2554
+/- : +209, +9%
Lunch Covers: 148
Avg PPA: 17.26
Previous Days Labor: 23%
Previous Days Comps: 6%
Controllable Comps: 1%
Weather: Warm, cloudy, a little drizzle in the morning
Special events?:
Who worked:
Sophia tr Kelly D, Zayn, Lindsey, Naoto Cl, Melody H, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
It was a solid lunch. We were full by noon, and had a small wait until 130. 2 parties in the party room today which is always nice. Everyone was busy, but the shift ran pretty smoothly. Ticket times were good. No customers issues.
I tried some broth in the ramen at one point and the temp was pretty low. I let Matt know that the temp seemed a little cooler than normal. He had me try another one and it was better, but not as hot as it seems it should be. He said the water he used was boiling. Maybe some of the cold ingredients are bring down the temp.
Ania wanted to sub out salmon for unagi on her sushi lunch. I had Sophia sub out with tuna and bring a salmon nigiri on the side for her. We let her know about the changing policy, and she was very understanding.
Specials:
3 Staff members that stood out (why/how):
-Melody did a great job at the host stand. Very quiet and efficient like a ninja.
-Zayn seems to be getting a little better every week. Still struggling a bit on the Aloha at times, but much better than a couple of weeks ago.
-Glad Kelly got to see a busier shift in the back Bs. Sophia did a great job training her, and really drilled in the consolidation needed when running a busy section.
-Naoto did a really good job as the lunch closer on a busy shift.
Any VIP's in?
Victor (he's really happy about kome rolls being available next door to his job)
Kayo
Ania and my friend Angie
Comps& Void Detail:
-Training Meal for Sophia & Kelly D
-Owner Comp for Kayo & Associates
-FNF for Kayo's friends at A7
-FNF for Ania (regular) and my friend Angie
-Recovery Salmon Nigiri to soften blow of new policy
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2344
TY Lunch Sales: 2554
+/- : +209, +9%
Lunch Covers: 148
Avg PPA: 17.26
Previous Days Labor: 23%
Previous Days Comps: 6%
Controllable Comps: 1%
Weather: Warm, cloudy, a little drizzle in the morning
Special events?:
Who worked:
Sophia tr Kelly D, Zayn, Lindsey, Naoto Cl, Melody H, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
It was a solid lunch. We were full by noon, and had a small wait until 130. 2 parties in the party room today which is always nice. Everyone was busy, but the shift ran pretty smoothly. Ticket times were good. No customers issues.
I tried some broth in the ramen at one point and the temp was pretty low. I let Matt know that the temp seemed a little cooler than normal. He had me try another one and it was better, but not as hot as it seems it should be. He said the water he used was boiling. Maybe some of the cold ingredients are bring down the temp.
Ania wanted to sub out salmon for unagi on her sushi lunch. I had Sophia sub out with tuna and bring a salmon nigiri on the side for her. We let her know about the changing policy, and she was very understanding.
Specials:
3 Staff members that stood out (why/how):
-Melody did a great job at the host stand. Very quiet and efficient like a ninja.
-Zayn seems to be getting a little better every week. Still struggling a bit on the Aloha at times, but much better than a couple of weeks ago.
-Glad Kelly got to see a busier shift in the back Bs. Sophia did a great job training her, and really drilled in the consolidation needed when running a busy section.
-Naoto did a really good job as the lunch closer on a busy shift.
Any VIP's in?
Victor (he's really happy about kome rolls being available next door to his job)
Kayo
Ania and my friend Angie
Comps& Void Detail:
-Training Meal for Sophia & Kelly D
-Owner Comp for Kayo & Associates
-FNF for Kayo's friends at A7
-FNF for Ania (regular) and my friend Angie
-Recovery Salmon Nigiri to soften blow of new policy
R&M needs:
86'd items/ need more:
Thursday, October 19, 2017
Thursday PM Recap 10/19/17
Written By: Chelsea
LY Dinner Sales: $4927
TY Dinner Sales: $6401
+/- : 30% or $1474 over LY
Dinner Covers: 222
Avg PPA: $28.83
Weather: a cool evening
Special events?: Thursday before F1 weekend
Who worked: Lindsey, Pat, Krystin, Naoto, Dusten CL, Alyssa Cktl, Brennan FR and Beorn SA, Melody and Annie Host.
Flow of Business, Cuts and Ticket Times: Had a little happy hour pop, then it slowed down a little bit, eventually filling up just around 6:15. By 6:30, there was a walk in 9 top on the wait, and then the 7pm party never showed and we were able to seat them in the party room. There was a small wait by 6:30, and then it seemed like it was almost going to slow down again but then it picked up and we were on a 35m wait by 7:15. The wait was around 35-40m for about an hour and a half and then it went to 20m until we were off the wait just after 9:15, at which time we went two on, also cutting Alyssa and Melody. Had a handful of tables after that as well. Ticket times were good. Had a maki ticket reach 25 minutes, but the customers still had plenty of other food on the table and everything was fine.
Specials: Ebi Chili - 2, Mabo Tofu - 7, Nigiri Setto - 13, Whole Aji - 1
3 Staff members that stood out (why/how):
- Lee is great as zero-ban. He is fast, and his pieces are always picture-worthy, there is a lot of care and attention to detail which is so important for that role.
- It was a great team of all rockstars today! Super smooth and everyone was all hands on deck. Lindsey was tired from training this morning but still held strong, Krystin was bringing up dry dishes, Brennan picked up dishes on his was back to the kitchen, I have only compliments for today's crew! Annie was better as well. She was very on top of things, was very composed, and just did better overall.
Any VIP's in? It was Kome VIP day. Rachel and Carlos, True and a friend, Leslie and friends, Chill, John
Comps& Void Detail: Kome Bucks from Dusten and Krystin, Birthday Taiyaki
R&M needs:
86'd items/ need more:
LY Dinner Sales: $4927
TY Dinner Sales: $6401
+/- : 30% or $1474 over LY
Dinner Covers: 222
Avg PPA: $28.83
Weather: a cool evening
Special events?: Thursday before F1 weekend
Who worked: Lindsey, Pat, Krystin, Naoto, Dusten CL, Alyssa Cktl, Brennan FR and Beorn SA, Melody and Annie Host.
Flow of Business, Cuts and Ticket Times: Had a little happy hour pop, then it slowed down a little bit, eventually filling up just around 6:15. By 6:30, there was a walk in 9 top on the wait, and then the 7pm party never showed and we were able to seat them in the party room. There was a small wait by 6:30, and then it seemed like it was almost going to slow down again but then it picked up and we were on a 35m wait by 7:15. The wait was around 35-40m for about an hour and a half and then it went to 20m until we were off the wait just after 9:15, at which time we went two on, also cutting Alyssa and Melody. Had a handful of tables after that as well. Ticket times were good. Had a maki ticket reach 25 minutes, but the customers still had plenty of other food on the table and everything was fine.
Specials: Ebi Chili - 2, Mabo Tofu - 7, Nigiri Setto - 13, Whole Aji - 1
3 Staff members that stood out (why/how):
- Lee is great as zero-ban. He is fast, and his pieces are always picture-worthy, there is a lot of care and attention to detail which is so important for that role.
- It was a great team of all rockstars today! Super smooth and everyone was all hands on deck. Lindsey was tired from training this morning but still held strong, Krystin was bringing up dry dishes, Brennan picked up dishes on his was back to the kitchen, I have only compliments for today's crew! Annie was better as well. She was very on top of things, was very composed, and just did better overall.
Any VIP's in? It was Kome VIP day. Rachel and Carlos, True and a friend, Leslie and friends, Chill, John
Comps& Void Detail: Kome Bucks from Dusten and Krystin, Birthday Taiyaki
R&M needs:
86'd items/ need more:
Thur AM Recap 10/19/17
Written By: Devin Steuerwald
LY Lunch Sales: $1758.00
TY Lunch Sales: $1921.00
+/- : +163.00, +9%
Lunch Covers: 100
Avg PPA: $19.21
Previous Days Labor: 24%
Previous Days Comps: 6%
Controllable Comps: 0.80%
Weather: mostly cloudy currently, the high will be 84
Special events?: n/a
Who worked: Lindsey training Kelly D, Derek, Kelly S, Johnny, Beorn SA, Brennan FR, Brittney H1
Flow of Business, Cuts and Ticket Times:
another beautiful day out side equals a some what slower lunch. we never went on a wait but we were 3 tables and 4 spots at the sushi bar away around 12:30. then it started to clear out by 1pm we had 5 tables in house so we went 2 on. we got a 6 top , a couple of 2 tops and a handful of singles after the cuts.
We had a gyoza come out after everyone's food (a 3 top) it was one of the guests entree so i comped it and gave them a $10 Kome Bucks card, they left happy.
Specials:
n/a
3 Staff members that stood out (why/how):
I have noticed on the shifts i work with Brittany she asks to take multiple bathroom breaks that seem to take a while. I spoke to Elizabeth about it and she said she has noticed the same thing. I didn't follow up with her because i didn't know if it was a medical condition or something. have any of yall experienced the same with her?
Kelly D trained with Lindsay again and did a great job. She was running the section and doing most of the work on Aloha. Lindsey didn't have any negative note she said that she is doing a great job!
Kelly S for polishing glasses and plate when it was slow, without being asked.
Any VIP's in?
Comps& Void Detail:
*training meal for Kelly and Lindsey
* tix time- gyoza long ticket time $5
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1758.00
TY Lunch Sales: $1921.00
+/- : +163.00, +9%
Lunch Covers: 100
Avg PPA: $19.21
Previous Days Labor: 24%
Previous Days Comps: 6%
Controllable Comps: 0.80%
Weather: mostly cloudy currently, the high will be 84
Special events?: n/a
Who worked: Lindsey training Kelly D, Derek, Kelly S, Johnny, Beorn SA, Brennan FR, Brittney H1
Flow of Business, Cuts and Ticket Times:
another beautiful day out side equals a some what slower lunch. we never went on a wait but we were 3 tables and 4 spots at the sushi bar away around 12:30. then it started to clear out by 1pm we had 5 tables in house so we went 2 on. we got a 6 top , a couple of 2 tops and a handful of singles after the cuts.
We had a gyoza come out after everyone's food (a 3 top) it was one of the guests entree so i comped it and gave them a $10 Kome Bucks card, they left happy.
Specials:
n/a
3 Staff members that stood out (why/how):
I have noticed on the shifts i work with Brittany she asks to take multiple bathroom breaks that seem to take a while. I spoke to Elizabeth about it and she said she has noticed the same thing. I didn't follow up with her because i didn't know if it was a medical condition or something. have any of yall experienced the same with her?
Kelly D trained with Lindsay again and did a great job. She was running the section and doing most of the work on Aloha. Lindsey didn't have any negative note she said that she is doing a great job!
Kelly S for polishing glasses and plate when it was slow, without being asked.
Any VIP's in?
Comps& Void Detail:
*training meal for Kelly and Lindsey
* tix time- gyoza long ticket time $5
R&M needs:
86'd items/ need more:
Wednesday, October 18, 2017
Wed PM Recap 10/18/17
Written By: Devin Steuerwald
LY Dinner Sales: $4789.00
TY Dinner Sales: $5246.00
+/- : +457.00, 10%
Dinner Covers: 169
Avg PPA: 31.04
Weather: Partly cloudy with a high of 86
Special events?: F1 party
Who worked:mandy, zayn, john H, Lindsey, Sophia, Brennan FR, Chaz SA, Kelly D H1, Jenny H2
Flow of Business, Cuts and Ticket Times:
slow start, we got a little under halfway full for HH, did not go on a full wait till about 7pm. At its peak the wait got to about 45 min but did not last long, we came off the wait 8:30. Cut Kelly D at 9pm and went 3 on at 9:15pm.
Lindsey and Leary took care of the F1 party. they showed up at 8:30 instead of 7:15 so everything ran a little longer than normal. everything looked amazing. everything went well until one of the guests passed out and needed medical attention. We called an ambulance and packaged the rest of the food for them to go.
Host stand had a long quote time, they told me they were going to put them at b1 so i ordered some edamame and went and spoke with them. then the host stand told me that they put the table with the long wait at another table, so i reordered edamame and spoke with the right table.
Specials:
-Ebi Chili- 5
-Mabo Tofu- 2
-Whole Aji- 1
3 Staff members that stood out (why/how):
Any VIP's in?
-F1 party
- Zayn's friends
Comps& Void Detail:
-F&F comp- Zayn's Friends 27.00
-recovery - 2 edamame 8.00
R&M needs:
86'd items/ need more:
LY Dinner Sales: $4789.00
TY Dinner Sales: $5246.00
+/- : +457.00, 10%
Dinner Covers: 169
Avg PPA: 31.04
Weather: Partly cloudy with a high of 86
Special events?: F1 party
Who worked:mandy, zayn, john H, Lindsey, Sophia, Brennan FR, Chaz SA, Kelly D H1, Jenny H2
Flow of Business, Cuts and Ticket Times:
slow start, we got a little under halfway full for HH, did not go on a full wait till about 7pm. At its peak the wait got to about 45 min but did not last long, we came off the wait 8:30. Cut Kelly D at 9pm and went 3 on at 9:15pm.
Lindsey and Leary took care of the F1 party. they showed up at 8:30 instead of 7:15 so everything ran a little longer than normal. everything looked amazing. everything went well until one of the guests passed out and needed medical attention. We called an ambulance and packaged the rest of the food for them to go.
Host stand had a long quote time, they told me they were going to put them at b1 so i ordered some edamame and went and spoke with them. then the host stand told me that they put the table with the long wait at another table, so i reordered edamame and spoke with the right table.
Specials:
-Ebi Chili- 5
-Mabo Tofu- 2
-Whole Aji- 1
3 Staff members that stood out (why/how):
Any VIP's in?
-F1 party
- Zayn's friends
Comps& Void Detail:
-F&F comp- Zayn's Friends 27.00
-recovery - 2 edamame 8.00
R&M needs:
86'd items/ need more:
Wednesday A.M. 10/18/17
Written By: Drew
LY Lunch Sales: $1758
TY Lunch Sales: $1824 (+66)
+/- : +4%
Lunch Covers: 101
Avg PPA: $18.06
Weather:
Cool and Sunny, Finally feels like fall!
Special events?:
Who worked:
Derek, John, Patrick, Johnny CL, Hiroe FR, Chaz SA, Brittany H
Flow of Business, Cuts and Ticket Times:
Had a bit of a foul phone conversation with a woman named Amy. She had a reservation for tomorrow at 8pm, and i had called her earlier but she didn't answer. She called back and I politely went over our reservation policy which included the cancellation policy. She was not a fan of that. She kept bringing up possible scenarios and kept badgering me about how unacceptable it would be to charge her a cancellation fee, especially if someone got sick the last minute. I tried to apologize to her and let her know that these are just the rules, I dont make them just enforce them. Unfortunately she didn't care and let me know that our rules are ridiculous and that this wasn't a great first impression for our restaurant.
Things started off really slow aside from the walk in 6 top then we started to fill up by 12:30 when i thought we were going to just continue to get busier but that didn't happen and things started to die down again around 1. That is when I went 3 on. Went 2 on at 1:30. Let Derek and Johnny close it down.
-Note* Prudential told me that he gave us 2 boxes of the multifold towels last delivery but didn't charge us, so he put them on this deliveries invoice and adjusted it as well.
Specials:
3 Staff members that stood out (why/how):
-Johnny called at 11:30 and said he was going to be late, he said he overslept and was sorry and tried to call earlier but that was when i was on the phone with the reservation lady mentioned above. I wrote him up. Didn't see he had a folder, so i created him one and put the electronic copy in there.
-Brittany did great today, she was constantly staying busy. She seems way more confident these days handling the host stand alone.
-Chaz was a bussing champ, he rarely needed help, as soon as a table got up he had it wiped and reset in no time.
Any VIP's in?
-Lindsey and Fam
-Rob Som
Comps& Void Detail:
-Emp day off for Lindsey
-Kome Bucks for Patrick's Meal
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1758
TY Lunch Sales: $1824 (+66)
+/- : +4%
Lunch Covers: 101
Avg PPA: $18.06
Weather:
Cool and Sunny, Finally feels like fall!
Special events?:
Who worked:
Derek, John, Patrick, Johnny CL, Hiroe FR, Chaz SA, Brittany H
Flow of Business, Cuts and Ticket Times:
Had a bit of a foul phone conversation with a woman named Amy. She had a reservation for tomorrow at 8pm, and i had called her earlier but she didn't answer. She called back and I politely went over our reservation policy which included the cancellation policy. She was not a fan of that. She kept bringing up possible scenarios and kept badgering me about how unacceptable it would be to charge her a cancellation fee, especially if someone got sick the last minute. I tried to apologize to her and let her know that these are just the rules, I dont make them just enforce them. Unfortunately she didn't care and let me know that our rules are ridiculous and that this wasn't a great first impression for our restaurant.
Things started off really slow aside from the walk in 6 top then we started to fill up by 12:30 when i thought we were going to just continue to get busier but that didn't happen and things started to die down again around 1. That is when I went 3 on. Went 2 on at 1:30. Let Derek and Johnny close it down.
-Note* Prudential told me that he gave us 2 boxes of the multifold towels last delivery but didn't charge us, so he put them on this deliveries invoice and adjusted it as well.
Specials:
3 Staff members that stood out (why/how):
-Johnny called at 11:30 and said he was going to be late, he said he overslept and was sorry and tried to call earlier but that was when i was on the phone with the reservation lady mentioned above. I wrote him up. Didn't see he had a folder, so i created him one and put the electronic copy in there.
-Brittany did great today, she was constantly staying busy. She seems way more confident these days handling the host stand alone.
-Chaz was a bussing champ, he rarely needed help, as soon as a table got up he had it wiped and reset in no time.
Any VIP's in?
-Lindsey and Fam
-Rob Som
Comps& Void Detail:
-Emp day off for Lindsey
-Kome Bucks for Patrick's Meal
R&M needs:
86'd items/ need more:
Tuesday, October 17, 2017
Tue PM recap 10/17/17
Written By: Devin Steuerwald
LY Dinner Sales: $4092.00
TY Dinner Sales: $3975.00
+/- : -117.00, -3%
Dinner Covers: 158
Avg PPA: 25.16
Weather: Sunny currently with a high of 78
Special events?: n/a
Who worked: Derek, Mandy, Patrick, Zayn, Clair, Calvin SA, Kelly D H1, Annie H2, Brennan FR
Flow of Business, Cuts and Ticket Times:
very slow for HH we only got about 1/2 full and didn't go on a full wait till 7pm but we only had a few tables on the wait. but it didn't last long came off the wait at 7:30 and it was one table out/ one table in until about 8:30 when it started to slow down and clear out. Cut H1. went down to 3 on at 8:45. and then 1 on at 9:45
we had a guest come in tonight that said he stopped coming here "years" ago because we didn't have a mushroom roll, but someone told him to "just ask and we would make him one." I explained we dont make custom rolls or do substitutions anymore and sent over 2pc of Eringi nigiri out as recovery.
Specials:
*Ebi Chili- 5
*Mabo Tofu- 3
*Nigiri Set- 7
3 Staff members that stood out (why/how):
It was very slow, no one really stood out but no one did a bad job either. Just not a very challenging shift.
Any VIP's in?
The Chardonnay/smoked jar couple (sorry their names escape me)
ex employee that Kayo told me to give F&F to...i didn't get their names :)
Comps& Void Detail:
ex-emp F&F- 22.90
recovery- $4
spill- pat spilled a beer on his tray- 5.00
kome bucks- Derek- 13.65
kome bucks- mandy 5.60
kome bucks- zayn-11.55
R&M needs:
86'd items/ need more:
LY Dinner Sales: $4092.00
TY Dinner Sales: $3975.00
+/- : -117.00, -3%
Dinner Covers: 158
Avg PPA: 25.16
Weather: Sunny currently with a high of 78
Special events?: n/a
Who worked: Derek, Mandy, Patrick, Zayn, Clair, Calvin SA, Kelly D H1, Annie H2, Brennan FR
Flow of Business, Cuts and Ticket Times:
very slow for HH we only got about 1/2 full and didn't go on a full wait till 7pm but we only had a few tables on the wait. but it didn't last long came off the wait at 7:30 and it was one table out/ one table in until about 8:30 when it started to slow down and clear out. Cut H1. went down to 3 on at 8:45. and then 1 on at 9:45
we had a guest come in tonight that said he stopped coming here "years" ago because we didn't have a mushroom roll, but someone told him to "just ask and we would make him one." I explained we dont make custom rolls or do substitutions anymore and sent over 2pc of Eringi nigiri out as recovery.
Specials:
*Ebi Chili- 5
*Mabo Tofu- 3
*Nigiri Set- 7
3 Staff members that stood out (why/how):
It was very slow, no one really stood out but no one did a bad job either. Just not a very challenging shift.
Any VIP's in?
The Chardonnay/smoked jar couple (sorry their names escape me)
ex employee that Kayo told me to give F&F to...i didn't get their names :)
Comps& Void Detail:
ex-emp F&F- 22.90
recovery- $4
spill- pat spilled a beer on his tray- 5.00
kome bucks- Derek- 13.65
kome bucks- mandy 5.60
kome bucks- zayn-11.55
R&M needs:
86'd items/ need more:
Tue am recap 10/17/2017
Written By: Devin Steuerwald
LY Dinner Sales: $1756.00
TY Dinner Sales: $2112.00
+/- : +356.00, +20%
Dinner Covers: 111
Avg PPA: 19.03
Previous Days Labor: 29%
Previous Days Comps: 9%
Controllable Comps: 2.87%
Weather: Sunny and wonderful, high of 76
Special events?: n/a
Who worked: Patrick, Lindsey training Kelly D, Kelly S, Johnny, Chaz SA, Hiroe FR, Annie H1
Flow of Business, Cuts and Ticket Times:
really slow, never went on a wait. Cut down to 2 on at 1:15 and got a small pop, but not enough to stress anyone. nothing much to report. ticket times were all good.
someone from Casa Brasil came by and dropped 1 bag of ground coffee off without talking to me. they didn't pick up the wrong coffee they delivered and we were supposed to get 4 bags of ground coffee not just the 1. Dusten emailed them to let them know. hopefully we will get the other 3 bags.
Leary can you check the formula in the comparisons tab of P&L the formula for "% act/ly" on tuesday lunch it doesn't seem to be working. Chelsea helped me fix today's cell but they look like they are all like that.
Specials:n/a
3 Staff members that stood out (why/how):
* no one was challenged as it was pretty tame
* Kelly D trained with Lindsey today, Lindsey said she has a good knowledge of the menu, needs to work on the rules for ringing in items. Lindsey said she was really good with tables, and they she is going to do well!
Any VIP's in?
naoto
Comps& Void Detail:
emp day off- Naoto 5.85
Kome Bucks- Pat $9.00
training meals for lindsey and Kelly D- 28.00
R&M needs:
86'd items/ need more:
got our delivery from glazer's and they are still out of Hana Rasp Sake, maybe we should come up with a replacement?
LY Dinner Sales: $1756.00
TY Dinner Sales: $2112.00
+/- : +356.00, +20%
Dinner Covers: 111
Avg PPA: 19.03
Previous Days Labor: 29%
Previous Days Comps: 9%
Controllable Comps: 2.87%
Weather: Sunny and wonderful, high of 76
Special events?: n/a
Who worked: Patrick, Lindsey training Kelly D, Kelly S, Johnny, Chaz SA, Hiroe FR, Annie H1
Flow of Business, Cuts and Ticket Times:
really slow, never went on a wait. Cut down to 2 on at 1:15 and got a small pop, but not enough to stress anyone. nothing much to report. ticket times were all good.
someone from Casa Brasil came by and dropped 1 bag of ground coffee off without talking to me. they didn't pick up the wrong coffee they delivered and we were supposed to get 4 bags of ground coffee not just the 1. Dusten emailed them to let them know. hopefully we will get the other 3 bags.
Leary can you check the formula in the comparisons tab of P&L the formula for "% act/ly" on tuesday lunch it doesn't seem to be working. Chelsea helped me fix today's cell but they look like they are all like that.
Specials:n/a
3 Staff members that stood out (why/how):
* no one was challenged as it was pretty tame
* Kelly D trained with Lindsey today, Lindsey said she has a good knowledge of the menu, needs to work on the rules for ringing in items. Lindsey said she was really good with tables, and they she is going to do well!
Any VIP's in?
naoto
Comps& Void Detail:
emp day off- Naoto 5.85
Kome Bucks- Pat $9.00
training meals for lindsey and Kelly D- 28.00
R&M needs:
86'd items/ need more:
got our delivery from glazer's and they are still out of Hana Rasp Sake, maybe we should come up with a replacement?
Monday, October 16, 2017
mon pm recap 10/16/17
Written By: Devin Steuerwald
LY Dinner Sales: $4531.00
TY Dinner Sales: $4813.00
+/- : +282.00, 6%
Dinner Covers: 162
Avg PPA: 29.71
Weather: Clear, Currently its 65 the high today was 75
Special events?: n/a
Who worked: John H., Mandy, Derek, Krystin, Clair, Kelly D train, Cal SA, Hiroe FR, Annie H1, Melody H2
Flow of Business, Cuts and Ticket Times: slow start didn't go on a full wait till 7:45, and even then the wait never got too long. We did have a lot of big groups... 1 8 top, 2 7 tops, a 6 top and 3 4 tops even with all of those large tables we came of the wait at 8:30 and started to thin out about 9pm so we went 3 on and cut H1. Ticket times were all fast and correct
Specials:
*Ebi Chili- 4
*Mabo Tofu- 12
*Chef's nigiri set- 5
3 Staff members that stood out (why/how):
Kelly D did her sushi bar train, learning what all the dishes look like, she said she saw a lot of plates she has never seen before. she was alo asking lots of questions, she is going to be a great server!
*Krystin for keeping busy in the downtime by polishing glassware and plates
Any VIP's in?
*Rachel & Carlos
* derek's friend
Comps& Void Detail:
* philly roll for a photo shoot- $7.50
* Sin- Whislers- 12.53
* F&F- for Rachel and Carlos for their 10 year anniversary
*F&F- Ixchel- 3.70
* SIN- 13.13 add on for CSI
* SIN- 60.15- 8 top from CSI
*F&F- Derek's friend who is leaving the country- $20
*Kome Bucks- 7.70 mandy
R&M needs:
one of the bulbs in the string lights on the patio is burned out, do we have replacements?
86'd items/ need more:
LY Dinner Sales: $4531.00
TY Dinner Sales: $4813.00
+/- : +282.00, 6%
Dinner Covers: 162
Avg PPA: 29.71
Weather: Clear, Currently its 65 the high today was 75
Special events?: n/a
Who worked: John H., Mandy, Derek, Krystin, Clair, Kelly D train, Cal SA, Hiroe FR, Annie H1, Melody H2
Flow of Business, Cuts and Ticket Times: slow start didn't go on a full wait till 7:45, and even then the wait never got too long. We did have a lot of big groups... 1 8 top, 2 7 tops, a 6 top and 3 4 tops even with all of those large tables we came of the wait at 8:30 and started to thin out about 9pm so we went 3 on and cut H1. Ticket times were all fast and correct
Specials:
*Ebi Chili- 4
*Mabo Tofu- 12
*Chef's nigiri set- 5
3 Staff members that stood out (why/how):
Kelly D did her sushi bar train, learning what all the dishes look like, she said she saw a lot of plates she has never seen before. she was alo asking lots of questions, she is going to be a great server!
*Krystin for keeping busy in the downtime by polishing glassware and plates
Any VIP's in?
*Rachel & Carlos
* derek's friend
Comps& Void Detail:
* philly roll for a photo shoot- $7.50
* Sin- Whislers- 12.53
* F&F- for Rachel and Carlos for their 10 year anniversary
*F&F- Ixchel- 3.70
* SIN- 13.13 add on for CSI
* SIN- 60.15- 8 top from CSI
*F&F- Derek's friend who is leaving the country- $20
*Kome Bucks- 7.70 mandy
R&M needs:
one of the bulbs in the string lights on the patio is burned out, do we have replacements?
86'd items/ need more:
Monday AM 10/16/17 recap
Written By: Dusten
LY Lunch Sales: 2233
TY Lunch Sales:2109
+/- : -6%, -$124
Lunch Covers: 128
Avg PPA: 16.48
Previous Days Labor: 35%
Previous Days Comps: 9%
Controllable Comps: 0.72%
Weather: 65-70's sunny
Special events?:
Who worked: Naoto, Grace, Kelly S, Johnny CL, Brittany H, Beorn FR and Chaz SA
Flow of Business, Cuts and Ticket Times: pretty steady lunch. Full just after noon. A few incomplete parties waiting. 2 walk-in 6-top walk-ins and no reservations. Kitchen had a lot of tickets today. No ticket time issues. Had some ramen sent back, but we got it turned around quickly.
Specials:
3 Staff members that stood out (why/how): Kelly had a busy lunch towards the end. It looks like she ended up getting 5 tables in about 10-12 minutes. I'm not sure if Brittany could have softened that up for her a bit or not. Johnny did seem to have some space available in his section, but people could've been moving themselves as well. Everything worked out toward the end.
I will say that early on in the shift I noticed her carrying asahi glasses from a table from the top ie. her fingers inside of the glasses. I asked her to not do that and if she can't carry it with her hands she needs to use a tray. She almost never uses a tray. She had some sort of back-talk about it and then I notcied her back at the computer without having washing her hands. I asked her to wash her hands after sticking her fingers in dirty glasses and she copped an attitude a bit.
Everyone else did really well. Brittany handled the host stand adeptly. Chaz had some hustle. No complaints.
Any VIP's in? Anthony and Garrett (Dai Due and Kemuri respectively)
Kayo and Take with friends.
Comps& Void Detail: Had a couple send back their tonkotsu ramens. The noodles were way off, too starchy and undercooked. I had the kitchen remake them. Kazu sent them 2 zato pieces and I took 1/2 off their check. They only had the two ramen. I thanked them for keeping us up to standard.
-SIN for Anthony and Garrett
-Owner Comp for Kayo and Take
R&M needs:
86'd items/ need more: We did not have soft serve for opening.
LY Lunch Sales: 2233
TY Lunch Sales:2109
+/- : -6%, -$124
Lunch Covers: 128
Avg PPA: 16.48
Previous Days Labor: 35%
Previous Days Comps: 9%
Controllable Comps: 0.72%
Weather: 65-70's sunny
Special events?:
Who worked: Naoto, Grace, Kelly S, Johnny CL, Brittany H, Beorn FR and Chaz SA
Flow of Business, Cuts and Ticket Times: pretty steady lunch. Full just after noon. A few incomplete parties waiting. 2 walk-in 6-top walk-ins and no reservations. Kitchen had a lot of tickets today. No ticket time issues. Had some ramen sent back, but we got it turned around quickly.
Specials:
3 Staff members that stood out (why/how): Kelly had a busy lunch towards the end. It looks like she ended up getting 5 tables in about 10-12 minutes. I'm not sure if Brittany could have softened that up for her a bit or not. Johnny did seem to have some space available in his section, but people could've been moving themselves as well. Everything worked out toward the end.
I will say that early on in the shift I noticed her carrying asahi glasses from a table from the top ie. her fingers inside of the glasses. I asked her to not do that and if she can't carry it with her hands she needs to use a tray. She almost never uses a tray. She had some sort of back-talk about it and then I notcied her back at the computer without having washing her hands. I asked her to wash her hands after sticking her fingers in dirty glasses and she copped an attitude a bit.
Everyone else did really well. Brittany handled the host stand adeptly. Chaz had some hustle. No complaints.
Any VIP's in? Anthony and Garrett (Dai Due and Kemuri respectively)
Kayo and Take with friends.
Comps& Void Detail: Had a couple send back their tonkotsu ramens. The noodles were way off, too starchy and undercooked. I had the kitchen remake them. Kazu sent them 2 zato pieces and I took 1/2 off their check. They only had the two ramen. I thanked them for keeping us up to standard.
-SIN for Anthony and Garrett
-Owner Comp for Kayo and Take
R&M needs:
86'd items/ need more: We did not have soft serve for opening.
Sunday, October 15, 2017
Sunday PM Recap 10/15/17
Written By: Naoto
LY Dinner Sales: $4500
TY Dinner Sales: $4786
+/- : +$286, +6%
Dinner Covers: 178
Avg PPA: $26.89
Weather:77/53 nice weather
Special events?:
ACL
Who worked:
Derek, Cindy, Patrick, Grace, Clair CL, Hiroe FR, Chaz SA, Melody, Annie Host
Flow of Business, Cuts and Ticket Times:
Overall flow of the evening was very slow. We did fill up pretty early as any other Sundays would, around 6:00. But we never really went on to a long wait. Constantly on the verge of going on a wait but not quite. A table will walk in and a table will leave. Kept emptying up and then filling back up all evening. We did have a moment of pop right around 8:00, but again didn't last long enough nor was it much of a struggle for anyone. If anything, few campers here and there became the result of few tables having to be on a wait.
Cut the cocktial server at 8:45. Followed with Melody and down to 3 on at 9:00. Went on to 2 on post 9:15 and stayed with it for the rest of the evening.
Though it wasn't a busy Sunday (nor a weekend), it wasn't necessary uneventful.
Did have a regular come in today and Name drop Richard (the architect for our new location) in hopes of getting a FNF discount. (name is Jordan and Allison) Apparently Richard told them to ask us if they would get a discount, which was kind of weird. After checking with Kayo, decided to send out a Ebi Chili for the table and some kome bucks for being a loyal returners.
On a separate note, Clair came to me to inform that one of her table was being a bit rude to her with his smugness. The customer had certain dietary restriction where he wasnt suppose to eat rice. After Clair checked up with Sushimen, Kazu made a plate of Uni and Ikura Sashimi. When Clair returned to check up with the table, he gave her some shit talk about how the presentation was sloppy. That other place he goes to will be more creative with it. (I thought it looked nice.) Just seemed to have a certain unnecessary tone with Clair. Kept my eye on him the rest of the evening, but he seemed fine with the rest of his meal.
One last note, when slow nights like this happens, it seems as small, minor mistakes tends to happen quite frequently. Missrang that needed being voided, kitchen lagging a kome salad for 15min (which the table did not have any issue, but it was slow) etc. Need to be more focused.
Specials:
Ebi Chili 9
Mabo Tofu 3
Aji Sashimi 1 (sold out)
3 Staff members that stood out (why/how):
Not a whole lot of outstanding individuals, but all new FOH staff has been doing great. Both Melody and Annie are getting better at the quote times. Maybe over quoting a little bit still.
Patrick won todays contest for $15 kome bucks with Specials sales.
Any VIP's in?
Jordan & Allison
Kako Ito (Autumn Festival)
Comps& Void Detail:
Ebi Chili - Sent to Jordan and Allison
Ana Disount
ACL
Hot Tea - Guest changed mind]
Kirin Light- FOH Error, Grabbed a restocked beer
15% Off Coupon
Usu Nigori gls- guest took a sip and did not like it. the bottle tasted fine.
R&M needs:
86'd items/ need more:
dont have any more singlefold paper towels on backup
LY Dinner Sales: $4500
TY Dinner Sales: $4786
+/- : +$286, +6%
Dinner Covers: 178
Avg PPA: $26.89
Weather:77/53 nice weather
Special events?:
ACL
Who worked:
Derek, Cindy, Patrick, Grace, Clair CL, Hiroe FR, Chaz SA, Melody, Annie Host
Flow of Business, Cuts and Ticket Times:
Overall flow of the evening was very slow. We did fill up pretty early as any other Sundays would, around 6:00. But we never really went on to a long wait. Constantly on the verge of going on a wait but not quite. A table will walk in and a table will leave. Kept emptying up and then filling back up all evening. We did have a moment of pop right around 8:00, but again didn't last long enough nor was it much of a struggle for anyone. If anything, few campers here and there became the result of few tables having to be on a wait.
Cut the cocktial server at 8:45. Followed with Melody and down to 3 on at 9:00. Went on to 2 on post 9:15 and stayed with it for the rest of the evening.
Though it wasn't a busy Sunday (nor a weekend), it wasn't necessary uneventful.
Did have a regular come in today and Name drop Richard (the architect for our new location) in hopes of getting a FNF discount. (name is Jordan and Allison) Apparently Richard told them to ask us if they would get a discount, which was kind of weird. After checking with Kayo, decided to send out a Ebi Chili for the table and some kome bucks for being a loyal returners.
On a separate note, Clair came to me to inform that one of her table was being a bit rude to her with his smugness. The customer had certain dietary restriction where he wasnt suppose to eat rice. After Clair checked up with Sushimen, Kazu made a plate of Uni and Ikura Sashimi. When Clair returned to check up with the table, he gave her some shit talk about how the presentation was sloppy. That other place he goes to will be more creative with it. (I thought it looked nice.) Just seemed to have a certain unnecessary tone with Clair. Kept my eye on him the rest of the evening, but he seemed fine with the rest of his meal.
One last note, when slow nights like this happens, it seems as small, minor mistakes tends to happen quite frequently. Missrang that needed being voided, kitchen lagging a kome salad for 15min (which the table did not have any issue, but it was slow) etc. Need to be more focused.
Specials:
Ebi Chili 9
Mabo Tofu 3
Aji Sashimi 1 (sold out)
3 Staff members that stood out (why/how):
Not a whole lot of outstanding individuals, but all new FOH staff has been doing great. Both Melody and Annie are getting better at the quote times. Maybe over quoting a little bit still.
Patrick won todays contest for $15 kome bucks with Specials sales.
Any VIP's in?
Jordan & Allison
Kako Ito (Autumn Festival)
Comps& Void Detail:
Ebi Chili - Sent to Jordan and Allison
Ana Disount
ACL
Hot Tea - Guest changed mind]
Kirin Light- FOH Error, Grabbed a restocked beer
15% Off Coupon
Usu Nigori gls- guest took a sip and did not like it. the bottle tasted fine.
R&M needs:
86'd items/ need more:
dont have any more singlefold paper towels on backup
Sunday AM recap 10/15/17
Written By: Dusten
LY Lunch Sales: 2861
TY Lunch Sales: 2447
+/- : -14%, -$414
Lunch Covers: 138
Avg PPA:17.73
Previous Days Labor: 22%
Previous Days Comps: 7%
Controllable Comps: 1.85%
Weather: Overcast morning, sunny and 70's afternoon
Special events?:ACL weekend 2
Who worked: John, Zayn, Renee, Mandy CL, Alyssa H, Chaz SA, Brennan FR
Flow of Business, Cuts and Ticket Times: Steady lunch. More people at opening than usual. Lots of ACL discounts. One or two pops, but never totally filled up. Several 5 top tables as well. No issues with ticket times. Food looked great. I cut John at 2pm, Zayn at 2:30.
Specials:
3 Staff members that stood out (why/how):There have been more instances of the server station water being left on to overflow in the pitchers. This time Mandy was the culprit. The water needs to be turned off by the last person using it. The only exception is if they get verbal confirmation from someone else willing to turn off the water for them. This isn't a new rule and everyone from newbs to veteran servers are missing the mark.
Zayn seems to be progressing as a server. He took about 3 of the 5 top tables and handled the mild rushes with ease. Still needs a bit more familiarity with the sushi menu.
A customer asked him for sashimi recommendations. He defaulted to me. The katsuo looked especially good today, so we recommended that. He had to explain the difference between the Katsuo Tataki and the katsuo sashimi. Our sushi menu lists the katsuo tataki as the katsuo sashimi. This is inaccurate. Before he took it out, I explained the various toppings to him so that he could present the sashimi with some insight for the customers.
Mandy did bring to my attention that he left without checking out and left some of his side work undone. She does not feel it was intentional.
Chaz did well today. I felt much less compelled to step in to help him today. He really didn't need it. He and Alyssa made a good team also.
John could do better to maintain professional decorum on the sales floor during business hours. While waiting for his food, he was spread out in a chair behind Alyssa at the host stand with the dining room 1/2 full at least. I asked him to please find a place to recline that was less conspicuous to our customers.
Any VIP's in? Devin and his family. All your kids look just like you. Never once heard that before I'm sure.
-Toshi with his family. His oldest son gave me a hard look when they walked in. Catch me outside Toshi Jr...
-Steve Cox and a friend.
-Friends of John.
-Jason and Susan
-Somm Rob
-Kome Bucks from Mandy for her food.
Comps& Void Detail: Several ACL discounts. I noticed there was no seasonal promo row in the P&L spreadsheet for this week. I put yesterday's ACL comps as "Open $"
Employee day off's for Devin and Toshi.
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2861
TY Lunch Sales: 2447
+/- : -14%, -$414
Lunch Covers: 138
Avg PPA:17.73
Previous Days Labor: 22%
Previous Days Comps: 7%
Controllable Comps: 1.85%
Weather: Overcast morning, sunny and 70's afternoon
Special events?:ACL weekend 2
Who worked: John, Zayn, Renee, Mandy CL, Alyssa H, Chaz SA, Brennan FR
Flow of Business, Cuts and Ticket Times: Steady lunch. More people at opening than usual. Lots of ACL discounts. One or two pops, but never totally filled up. Several 5 top tables as well. No issues with ticket times. Food looked great. I cut John at 2pm, Zayn at 2:30.
Specials:
3 Staff members that stood out (why/how):There have been more instances of the server station water being left on to overflow in the pitchers. This time Mandy was the culprit. The water needs to be turned off by the last person using it. The only exception is if they get verbal confirmation from someone else willing to turn off the water for them. This isn't a new rule and everyone from newbs to veteran servers are missing the mark.
Zayn seems to be progressing as a server. He took about 3 of the 5 top tables and handled the mild rushes with ease. Still needs a bit more familiarity with the sushi menu.
A customer asked him for sashimi recommendations. He defaulted to me. The katsuo looked especially good today, so we recommended that. He had to explain the difference between the Katsuo Tataki and the katsuo sashimi. Our sushi menu lists the katsuo tataki as the katsuo sashimi. This is inaccurate. Before he took it out, I explained the various toppings to him so that he could present the sashimi with some insight for the customers.
Mandy did bring to my attention that he left without checking out and left some of his side work undone. She does not feel it was intentional.
Chaz did well today. I felt much less compelled to step in to help him today. He really didn't need it. He and Alyssa made a good team also.
John could do better to maintain professional decorum on the sales floor during business hours. While waiting for his food, he was spread out in a chair behind Alyssa at the host stand with the dining room 1/2 full at least. I asked him to please find a place to recline that was less conspicuous to our customers.
Any VIP's in? Devin and his family. All your kids look just like you. Never once heard that before I'm sure.
-Toshi with his family. His oldest son gave me a hard look when they walked in. Catch me outside Toshi Jr...
-Steve Cox and a friend.
-Friends of John.
-Jason and Susan
-Somm Rob
-Kome Bucks from Mandy for her food.
Comps& Void Detail: Several ACL discounts. I noticed there was no seasonal promo row in the P&L spreadsheet for this week. I put yesterday's ACL comps as "Open $"
Employee day off's for Devin and Toshi.
R&M needs:
86'd items/ need more:
Saturday PM Recap 10/14/17
Written By: Leary
LY Dinner Sales: 7584
TY Dinner Sales: 6292
+/- : -1292, -17%
Dinner Covers: 223
Avg PPA: 29.72
Weather: Warm Summer evening
Special events?: ACL Weekend 2, UT v OU games, Astros playoff game
Who worked:
Krystin, Renee, Lindsey, Naoto, Dusten Cl, Beorn SA, Hiroe FR, Annie & Veronica H, John Cktl
Flow of Business, Cuts and Ticket Times:
It was oddly slow tonight. ACL didn't seem to affect business much last Saturday so I'm guessing maybe the games going on today had something to do with. Maybe more locals go to the second weekend of ACL because it's not as crowded. Either way we barely had a wait most of the night. We were mostly full for the bulk of the shift, but often only had a few tables waiting here or there. Hit a quick 25 minute wait around 9, but that was it. No parties tonight. Just 1 walk in 5-top. Ticket times were great.
Had one issue with a Tori Teba sent back that had some red in it. It looked like a blood vein popped rather than being undercooked. The table was understanding, and were happy with their replacement.
Specials:
Ebi Chili- 17
Gindara Miso Yaki- 4
Whole Aji- 4
3 Staff members that stood out (why/how):
Pretty smooth shift. Everyone was pretty unchallenged.
-Annie was very engaging with guests as usual, and I think it set a great example for Veronica.
Any VIP's in?
Ginny Marie again
Derek with a friend
Annie's friend
Comps & Void Detail:
-3 ACL comps
-1 Bday Comp
-Kome Bucks for 2 tables
-Kome Bucks for Lindsey since section 3 was a bit of a bust.
-Kome Bucks for John for food and a drink. He sold $150 as cocktail.
-Server Misring for a sunshine roll
-Guest changed mind for a grilled salmon, they wanted onigiri.
-Recovery for a Tori Teba with some red in it.
R&M needs:
The blower motor was replaced in the Kitchen AC by Victor.
Rodrigo replaced the refill lines in the tanks of toilets and they work great now.
Both entered in maintenance blog.
86'd items/ need more:
I added the Kansai Mule button back to the Sake Screen so we could still offer a type of Sake Mule while waiting on cucumber sake.
LY Dinner Sales: 7584
TY Dinner Sales: 6292
+/- : -1292, -17%
Dinner Covers: 223
Avg PPA: 29.72
Weather: Warm Summer evening
Special events?: ACL Weekend 2, UT v OU games, Astros playoff game
Who worked:
Krystin, Renee, Lindsey, Naoto, Dusten Cl, Beorn SA, Hiroe FR, Annie & Veronica H, John Cktl
Flow of Business, Cuts and Ticket Times:
It was oddly slow tonight. ACL didn't seem to affect business much last Saturday so I'm guessing maybe the games going on today had something to do with. Maybe more locals go to the second weekend of ACL because it's not as crowded. Either way we barely had a wait most of the night. We were mostly full for the bulk of the shift, but often only had a few tables waiting here or there. Hit a quick 25 minute wait around 9, but that was it. No parties tonight. Just 1 walk in 5-top. Ticket times were great.
Had one issue with a Tori Teba sent back that had some red in it. It looked like a blood vein popped rather than being undercooked. The table was understanding, and were happy with their replacement.
Specials:
Ebi Chili- 17
Gindara Miso Yaki- 4
Whole Aji- 4
3 Staff members that stood out (why/how):
Pretty smooth shift. Everyone was pretty unchallenged.
-Annie was very engaging with guests as usual, and I think it set a great example for Veronica.
Any VIP's in?
Ginny Marie again
Derek with a friend
Annie's friend
Comps & Void Detail:
-3 ACL comps
-1 Bday Comp
-Kome Bucks for 2 tables
-Kome Bucks for Lindsey since section 3 was a bit of a bust.
-Kome Bucks for John for food and a drink. He sold $150 as cocktail.
-Server Misring for a sunshine roll
-Guest changed mind for a grilled salmon, they wanted onigiri.
-Recovery for a Tori Teba with some red in it.
R&M needs:
The blower motor was replaced in the Kitchen AC by Victor.
Rodrigo replaced the refill lines in the tanks of toilets and they work great now.
Both entered in maintenance blog.
86'd items/ need more:
I added the Kansai Mule button back to the Sake Screen so we could still offer a type of Sake Mule while waiting on cucumber sake.
Saturday, October 14, 2017
SAT AM Recap 10/14/17
Written By: Devin Steuerwald
LY Lunch Sales: $2868.00
TY Lunch Sales: $3327.00
+/- : +459.00, +16%
Lunch Covers: 170
Avg PPA: 19.57
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 3.98%
Weather: Cloudy currently. the high will be 89. partly cloudy tonight with a low of 68
Special events?: ACHell :) week 2
Who worked: Mandy, John H, Kelly S, Johnny, Chaz SA, Hiroe FR, Annie H1
Flow of Business, Cuts and Ticket Times:
Slower Saturday, went on a wait for tables, room open at sushi bar, at 1:00 pm. started to clear out a little then we got a second pop at 1:30 that put us on a full wait for 30-45 till about 2 when we came off the wait and started to slow down again. lots of big groups today. Closed 4 on
* had a small boy run into the open bathroom door and hurt himself today. i followed up with the parents who said it was all his fault, i gave little man an ice cream cone, because im a Dad and can't turn it off :)
Specials:
n/a
3 Staff members that stood out (why/how):
*Annie went above and beyond entertaining some fussy kids when we were on the wait. i could tell the parents really enjoyed her helping out with them.
* Chaz for always hustling when he needs to but also for making jokes and keeping everyones spirts up during the rush. really glad to have him here!
* FoH servers for being able to "kick it into high gear" it was pretty slow most of the shift but when the rush came they were al ready and helping eachother out! go team Kome!
Any VIP's in?
*Kelly's roommate
Comps& Void Detail:
*ACL promo- 10 total for $52.38
*emp day off- johnny $1.80
*FnF- kelly's roommate 6.10
*birthday- 5.50
R&M needs:
86'd items/ need more:
o-toro
toro
tx blues
sake julep
kyuri mule
tx sake bottle
LY Lunch Sales: $2868.00
TY Lunch Sales: $3327.00
+/- : +459.00, +16%
Lunch Covers: 170
Avg PPA: 19.57
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 3.98%
Weather: Cloudy currently. the high will be 89. partly cloudy tonight with a low of 68
Special events?: ACHell :) week 2
Who worked: Mandy, John H, Kelly S, Johnny, Chaz SA, Hiroe FR, Annie H1
Flow of Business, Cuts and Ticket Times:
Slower Saturday, went on a wait for tables, room open at sushi bar, at 1:00 pm. started to clear out a little then we got a second pop at 1:30 that put us on a full wait for 30-45 till about 2 when we came off the wait and started to slow down again. lots of big groups today. Closed 4 on
* had a small boy run into the open bathroom door and hurt himself today. i followed up with the parents who said it was all his fault, i gave little man an ice cream cone, because im a Dad and can't turn it off :)
Specials:
n/a
3 Staff members that stood out (why/how):
*Annie went above and beyond entertaining some fussy kids when we were on the wait. i could tell the parents really enjoyed her helping out with them.
* Chaz for always hustling when he needs to but also for making jokes and keeping everyones spirts up during the rush. really glad to have him here!
* FoH servers for being able to "kick it into high gear" it was pretty slow most of the shift but when the rush came they were al ready and helping eachother out! go team Kome!
Any VIP's in?
*Kelly's roommate
Comps& Void Detail:
*ACL promo- 10 total for $52.38
*emp day off- johnny $1.80
*FnF- kelly's roommate 6.10
*birthday- 5.50
R&M needs:
86'd items/ need more:
o-toro
toro
tx blues
sake julep
kyuri mule
tx sake bottle
Friday, October 13, 2017
FRI PM Recap 10/13/17
Written By: Devin Steuerwald
LY Dinner Sales: $7183.00
TY Dinner Sales: $7252.00
+/- : +69.00, +1%
Dinner Covers: 244
Avg PPA: 29.72
Weather: Sunny currently, the high of 87
Special events?: ACL week 2
Who worked: Krystin, Johnny, Renee, Lindsey, Dusten, Kelly D H1, Veronica H2, Alyssa CT, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
steady start on a wait by 6pm stayed about a 20-30 min wait till 7:30 then we got hit with 5 4tops and 2 3 tops so it was over an hour for a big table and most 2 tops were getting sat almost right away. once we got all of those big tops sat the wait went to about 45 min. stayed about 30-45 min until 9:15 when we came off the wait. cut CT and H1 and went 3 on at 9:45 once the restaurant started to clear out. went 2 on at 10:30
- had two desserts ( a taiyaki and a tempura ice cream)on separate tickets, take about 15-20 min at the beginning of service. the kitchen also had a few tempura orders at the same time so the station was bogged down. BOH question: do dessert tickets take priority or is it how they are rung in? i feel this was only an issue because on of the tables was trying to make a movie, they wound up taking the temp. ice cream to go and we didn't have to go silver for it. they had already paid out so i couldn't comp it, so i gave them a $10 Kome Bucks, they left happy.
-Wendy Guerro showed up nice and early for her party of 7. They got on the wait, she was very happy to get the GC.
- Susan and Jason came in tonight and sat in Dustin's section, he broke the news to them about " No substitutions" but we spoke with Ichi-ban (toshi) and he allowed them to order as normal until Leary can talk with them. Leary just a heads up they will be out of town next friday but said they would come in on saturday lunch.
- Had a table that wanted to make their own roll, when Lindsay told them we aren't allowing modifiers they asked to speak to a manager. I went over and told them that because of the size of our restaurant we can not accommodate special orders anymore. one person in the group of four had a problem with that and said they would find a new place to go and that we were going to lose customers. everyone else in the group said it was fine and that he was overreacting. i bought them a couple desserts as a recovery and checked back in with them at the end, they said everything was great and they had a good time.
***Leary*** can you send Brennan an invite in ADP******
Specials:
*Ebi Chili-13
*Miso Yaki-11
*Nigiri set-15
3 Staff members that stood out (why/how):
* spoke to Alyssa about keeping up with restocking beers and sake before we get low. we ran out of snow maiden and got pretty low on sapporo. We had to put them in an ice bath.
* Lindsey was on top of running duties today kept herself busy, when not helping out her fellow servers, all night by polishing glasses and plates, she even sanitized the check clipboards. gave her $15 in Kome Bucks for going above and beyond.
Any VIP's in?
*Julian and Nuna
*Milo, Paul and Luara
* Susan and Jason
Comps& Void Detail:
* Recovery- 2 camembert tempura- $16 (see above note)
* ACL Promo- $5.55
R&M needs:
86'd items/ need more:
LY Dinner Sales: $7183.00
TY Dinner Sales: $7252.00
+/- : +69.00, +1%
Dinner Covers: 244
Avg PPA: 29.72
Weather: Sunny currently, the high of 87
Special events?: ACL week 2
Who worked: Krystin, Johnny, Renee, Lindsey, Dusten, Kelly D H1, Veronica H2, Alyssa CT, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
steady start on a wait by 6pm stayed about a 20-30 min wait till 7:30 then we got hit with 5 4tops and 2 3 tops so it was over an hour for a big table and most 2 tops were getting sat almost right away. once we got all of those big tops sat the wait went to about 45 min. stayed about 30-45 min until 9:15 when we came off the wait. cut CT and H1 and went 3 on at 9:45 once the restaurant started to clear out. went 2 on at 10:30
- had two desserts ( a taiyaki and a tempura ice cream)on separate tickets, take about 15-20 min at the beginning of service. the kitchen also had a few tempura orders at the same time so the station was bogged down. BOH question: do dessert tickets take priority or is it how they are rung in? i feel this was only an issue because on of the tables was trying to make a movie, they wound up taking the temp. ice cream to go and we didn't have to go silver for it. they had already paid out so i couldn't comp it, so i gave them a $10 Kome Bucks, they left happy.
-Wendy Guerro showed up nice and early for her party of 7. They got on the wait, she was very happy to get the GC.
- Susan and Jason came in tonight and sat in Dustin's section, he broke the news to them about " No substitutions" but we spoke with Ichi-ban (toshi) and he allowed them to order as normal until Leary can talk with them. Leary just a heads up they will be out of town next friday but said they would come in on saturday lunch.
- Had a table that wanted to make their own roll, when Lindsay told them we aren't allowing modifiers they asked to speak to a manager. I went over and told them that because of the size of our restaurant we can not accommodate special orders anymore. one person in the group of four had a problem with that and said they would find a new place to go and that we were going to lose customers. everyone else in the group said it was fine and that he was overreacting. i bought them a couple desserts as a recovery and checked back in with them at the end, they said everything was great and they had a good time.
***Leary*** can you send Brennan an invite in ADP******
Specials:
*Ebi Chili-13
*Miso Yaki-11
*Nigiri set-15
3 Staff members that stood out (why/how):
* spoke to Alyssa about keeping up with restocking beers and sake before we get low. we ran out of snow maiden and got pretty low on sapporo. We had to put them in an ice bath.
* Lindsey was on top of running duties today kept herself busy, when not helping out her fellow servers, all night by polishing glasses and plates, she even sanitized the check clipboards. gave her $15 in Kome Bucks for going above and beyond.
Any VIP's in?
*Julian and Nuna
*Milo, Paul and Luara
* Susan and Jason
Comps& Void Detail:
* Recovery- 2 camembert tempura- $16 (see above note)
* ACL Promo- $5.55
R&M needs:
86'd items/ need more:
Friday AM Recap 10/13/17
Written By: Leary
LY Lunch Sales: 2234
TY Lunch Sales: 2603
+/- : +369, +17%
Lunch Covers: 139
Avg PPA: 18.75
Weather: Sunny and hot
Special events?: ACL weekend 2
Who worked:
Krystin, Derek, Kelly, Clair Cl, Beorn SA, Brennan FR, Melody H
Flow of Business, Cuts and Ticket Times:
It was decent Friday. We were full by noon, and stayed that way until around 130. Had a few tables wait, but never hit more than a 15 minute wait. Started to thin out after 130 and went 2 on. Ticket times were good. Business came at a nice pace today.
Had my first customer complaint about the no substitutions. Kelly informed the guest, and then let me know she wanted to speak to the manager. I went by and apologized, but let her know we no longer are accepting substitutions on rolls. She was a little grumpy about. She ordered the philly roll as is, and when it came out I brought her 2 pieces of salmon nigiri on the house. That definitely put a smile on her face. I went by to check on them and they ended up happy and tipped Kelly well. It's going to take a bit for people to get on board, but I think it's going to be beneficial to stick to our guns with this policy.
Specials:
3 Staff members that stood out (why/how):
-Melody had another solid shift at the host stand
-Takao did fine as the expo today, but it wasn't as challenging as last week. He did seem more focused on ticket awareness.
-Kelly came in fresh faced and ready to work. Hoping her eval will result in a more consistent performance.
Any VIP's in?
Comps& Void Detail:
-Kome Bucks for Krystin for picking up a shift
-ANA
-Recovery for 2 pieces of salmon nigiri
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2234
TY Lunch Sales: 2603
+/- : +369, +17%
Lunch Covers: 139
Avg PPA: 18.75
Weather: Sunny and hot
Special events?: ACL weekend 2
Who worked:
Krystin, Derek, Kelly, Clair Cl, Beorn SA, Brennan FR, Melody H
Flow of Business, Cuts and Ticket Times:
It was decent Friday. We were full by noon, and stayed that way until around 130. Had a few tables wait, but never hit more than a 15 minute wait. Started to thin out after 130 and went 2 on. Ticket times were good. Business came at a nice pace today.
Had my first customer complaint about the no substitutions. Kelly informed the guest, and then let me know she wanted to speak to the manager. I went by and apologized, but let her know we no longer are accepting substitutions on rolls. She was a little grumpy about. She ordered the philly roll as is, and when it came out I brought her 2 pieces of salmon nigiri on the house. That definitely put a smile on her face. I went by to check on them and they ended up happy and tipped Kelly well. It's going to take a bit for people to get on board, but I think it's going to be beneficial to stick to our guns with this policy.
Specials:
3 Staff members that stood out (why/how):
-Melody had another solid shift at the host stand
-Takao did fine as the expo today, but it wasn't as challenging as last week. He did seem more focused on ticket awareness.
-Kelly came in fresh faced and ready to work. Hoping her eval will result in a more consistent performance.
Any VIP's in?
Comps& Void Detail:
-Kome Bucks for Krystin for picking up a shift
-ANA
-Recovery for 2 pieces of salmon nigiri
R&M needs:
86'd items/ need more:
Thursday, October 12, 2017
Thursday PM Recap 10/12/17
Written By: Chelsea
LY Dinner Sales: $5528
TY Dinner Sales: $5699
+/- : 3% or $171 over LY
Dinner Covers: 197
Avg PPA: $28.93
Weather: a warm evening that cooled off nicely
Special events?: between ACL weekends
Who worked: Kelly, Krystin, Cindy, Lindsey, Dusten CL, Pat Cktl, John FR and Beorn SA, Kelly D and Jenny Host
Flow of Business, Cuts and Ticket Times: Started off slow-ish, didn't fill up until 6:45. Then right at 7pm, we hit a wait and added 40 covers to the wait in 15 minutes. It continued to grow, as there was a walk in 8 top and walk in 6 top added to the wait in that time frame as well. It hit 35-45m for 2 tops at 1h 15m for larger parties at the peak. It started winding down around 9, but we didn't make it off the wait until 9:35, when we sat the last 6 top. At that time, we went 2 on, also cutting Patrick and Kelly D. A 4 top turned in to a 6 top just after this, and it had been in Kelly's section, but she transferred it to Lindsey once it became a 6. Closed with two on. Ticket times were good.
Specials: Mabo Tofu - 8, Whole Aji - 2
3 Staff members that stood out (why/how):
No real standouts today. Everyone was on point for the most part. There were some grumbles from servers during difficult times (campers, etc) but people mostly bounced back from it.
Any VIP's in? True and a friend, Addie and her bf, my old coworker from HomeAway
Comps& Void Detail: Kome Bucks from Cindy, Kome Bucks from Lindsey, Guest Changed Mind Endo in NY, she didn't know that it was in rice paper (that's not listed on the menu, it says riceless but it is in ricepaper so maybe we should point that out) and she's not supposed to have any rice, FNF 2 madai pcs for my old coworker, Recovery edamame and gyoza for a 5top table that went 10m over their quote time. They were actually very nice, but one of the younger folks mentioned that their parents were very hungry, so I wanted to make sure they got something to eat quickly. DNL Fat Samurai, they asked for it with no krab salad but then it had a ton of carrot and spinach instead, and the customer just said they didn't like it. One birthday Taiyaki. Did give a $10 Kome Buck card to a table that had an Alone Together and said that they order it all the time but that this time the crunchies were not very fresh. We offered to take half off but they said it was not necessary, so we gave them the card for next time.
R&M needs:
86'd items/ need more: Whole Aji
LY Dinner Sales: $5528
TY Dinner Sales: $5699
+/- : 3% or $171 over LY
Dinner Covers: 197
Avg PPA: $28.93
Weather: a warm evening that cooled off nicely
Special events?: between ACL weekends
Who worked: Kelly, Krystin, Cindy, Lindsey, Dusten CL, Pat Cktl, John FR and Beorn SA, Kelly D and Jenny Host
Flow of Business, Cuts and Ticket Times: Started off slow-ish, didn't fill up until 6:45. Then right at 7pm, we hit a wait and added 40 covers to the wait in 15 minutes. It continued to grow, as there was a walk in 8 top and walk in 6 top added to the wait in that time frame as well. It hit 35-45m for 2 tops at 1h 15m for larger parties at the peak. It started winding down around 9, but we didn't make it off the wait until 9:35, when we sat the last 6 top. At that time, we went 2 on, also cutting Patrick and Kelly D. A 4 top turned in to a 6 top just after this, and it had been in Kelly's section, but she transferred it to Lindsey once it became a 6. Closed with two on. Ticket times were good.
Specials: Mabo Tofu - 8, Whole Aji - 2
3 Staff members that stood out (why/how):
No real standouts today. Everyone was on point for the most part. There were some grumbles from servers during difficult times (campers, etc) but people mostly bounced back from it.
Any VIP's in? True and a friend, Addie and her bf, my old coworker from HomeAway
Comps& Void Detail: Kome Bucks from Cindy, Kome Bucks from Lindsey, Guest Changed Mind Endo in NY, she didn't know that it was in rice paper (that's not listed on the menu, it says riceless but it is in ricepaper so maybe we should point that out) and she's not supposed to have any rice, FNF 2 madai pcs for my old coworker, Recovery edamame and gyoza for a 5top table that went 10m over their quote time. They were actually very nice, but one of the younger folks mentioned that their parents were very hungry, so I wanted to make sure they got something to eat quickly. DNL Fat Samurai, they asked for it with no krab salad but then it had a ton of carrot and spinach instead, and the customer just said they didn't like it. One birthday Taiyaki. Did give a $10 Kome Buck card to a table that had an Alone Together and said that they order it all the time but that this time the crunchies were not very fresh. We offered to take half off but they said it was not necessary, so we gave them the card for next time.
R&M needs:
86'd items/ need more: Whole Aji
Thur AM Recap 10/12/17
Written By: Devin Steuerwald
LY Lunch Sales: $2412.00
TY Lunch Sales: $1743.00
+/- : -669.00, -28%
Lunch Covers: 102
Avg PPA: 17.09
Previous Days Labor: 21%
Previous Days Comps: 7%
Controllable Comps: 0%
Weather: Sunny with a high of 86
Special events?: beautiful day in ATX
Who worked: Krystin, Zayn, Kelly S, Johnny, Beorn SA, Brennan FR, Kelly D H1
Flow of Business, Cuts and Ticket Times:
Slow lunch, we never got on a wait and only filled up 3/4 the way around 12:15. by 12:30 it started to clear out but then we got another pop and went on a 5-10 min wait for a table with openings at the sushi bar. it started to clear out again by 1:15 and we went 2 on to end of service
Specials:
n/a
3 Staff members that stood out (why/how):
slow shift no one was challenged but everyone stayed busy and productive
Any VIP's in?
*Naoto
*Aaron Franklin
Comps& Void Detail:
*F&F- Aaron Franklin- $3.60
*emp day off- Naoto $4.80
*spill- open cider in fridge- $5
*Kome Bucks- Kelly $9
* Kome bucks- krystin- $7
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2412.00
TY Lunch Sales: $1743.00
+/- : -669.00, -28%
Lunch Covers: 102
Avg PPA: 17.09
Previous Days Labor: 21%
Previous Days Comps: 7%
Controllable Comps: 0%
Weather: Sunny with a high of 86
Special events?: beautiful day in ATX
Who worked: Krystin, Zayn, Kelly S, Johnny, Beorn SA, Brennan FR, Kelly D H1
Flow of Business, Cuts and Ticket Times:
Slow lunch, we never got on a wait and only filled up 3/4 the way around 12:15. by 12:30 it started to clear out but then we got another pop and went on a 5-10 min wait for a table with openings at the sushi bar. it started to clear out again by 1:15 and we went 2 on to end of service
Specials:
n/a
3 Staff members that stood out (why/how):
slow shift no one was challenged but everyone stayed busy and productive
Any VIP's in?
*Naoto
*Aaron Franklin
Comps& Void Detail:
*F&F- Aaron Franklin- $3.60
*emp day off- Naoto $4.80
*spill- open cider in fridge- $5
*Kome Bucks- Kelly $9
* Kome bucks- krystin- $7
R&M needs:
86'd items/ need more:
Wednesday, October 11, 2017
Wed PM Recap 10/11/17
Written By: Devin Steuerwald
LY Dinner Sales: $4361.00
TY Dinner Sales: $5182.00
+/- : +821.00, +19%
Dinner Covers: 187
Avg PPA: 27.71
Weather: Sunny Currently, the high will be 78 clear tonight with a low of 62
Special events?: n/a
Who worked: Derek, Mandy, Patrick, Zayn, Krystin, Annie H1, Melody H2, Chaz SA, Brennan FR
Flow of Business, Cuts and Ticket Times: trickle in start but went on a full wait at 5:45 stayed on a 20-30 minute wait till 7:20. we were down to a 15-20 min wait by 7:45 and off the wait by 8pm. went down to 3 on at 8:15 and cut H1. went down to 2 on at 9:15
Vince wants front of house to start sorting dishes in the bus tubs and not the side of dish. took a little reminding with some but mid shift it seemed like everyone was helping out.
Sales contest for highest alcohol sales with patrick winning!
**Resey for Leary*** Guest name: Brian F (512-541-8737) double booked on our mistake
Specials:
* Mabo tofu- 3
* Shishito tempura- 9
*Whole Aji- 4
3 Staff members that stood out (why/how):
*Chaz always has a positive attitude and works hard. busses fast and is open to coaching and advice!
*mandy had a rough shift, she says she has been getting scheduled for section 3 a lot and she hasn't been doing that great in that section. when the party did not show it made it a little worse. i gave her $15 in Kome Bucks for the loss of the party and not getting the cancellation fee.
Any VIP's in?
Brittany
Comps& Void Detail:
*emp day off- Brittany $5.10 at cocktail/ $20.55 at table
*guest changed mind- $9- kome chazuke they ordered three, order was repeated back, when the food came they said they ordered 2.
*emp day off- Annie- $2.70
* kome bucks- Krystin- 11.90
R&M needs:
* we had a small issue with a little girl getting trapped in the large bathroom tonight. I spoke to the mother of the girl and apologized. i spoke to the girl and offered her an ice cream cone because ice cream cones are scientifically proven to make things better. i told them that we would have our maintenance man take a look at the door. everyone seemed to be fine after that. i feel like the kid just couldn't open the door but there is a part on the door jam that is sticking out a little but i think it was just a case of a child needing adult supervision.
86'd items/ need more:
LY Dinner Sales: $4361.00
TY Dinner Sales: $5182.00
+/- : +821.00, +19%
Dinner Covers: 187
Avg PPA: 27.71
Weather: Sunny Currently, the high will be 78 clear tonight with a low of 62
Special events?: n/a
Who worked: Derek, Mandy, Patrick, Zayn, Krystin, Annie H1, Melody H2, Chaz SA, Brennan FR
Flow of Business, Cuts and Ticket Times: trickle in start but went on a full wait at 5:45 stayed on a 20-30 minute wait till 7:20. we were down to a 15-20 min wait by 7:45 and off the wait by 8pm. went down to 3 on at 8:15 and cut H1. went down to 2 on at 9:15
Vince wants front of house to start sorting dishes in the bus tubs and not the side of dish. took a little reminding with some but mid shift it seemed like everyone was helping out.
Sales contest for highest alcohol sales with patrick winning!
**Resey for Leary*** Guest name: Brian F (512-541-8737) double booked on our mistake
Specials:
* Mabo tofu- 3
* Shishito tempura- 9
*Whole Aji- 4
3 Staff members that stood out (why/how):
*Chaz always has a positive attitude and works hard. busses fast and is open to coaching and advice!
*mandy had a rough shift, she says she has been getting scheduled for section 3 a lot and she hasn't been doing that great in that section. when the party did not show it made it a little worse. i gave her $15 in Kome Bucks for the loss of the party and not getting the cancellation fee.
Any VIP's in?
Brittany
Comps& Void Detail:
*emp day off- Brittany $5.10 at cocktail/ $20.55 at table
*guest changed mind- $9- kome chazuke they ordered three, order was repeated back, when the food came they said they ordered 2.
*emp day off- Annie- $2.70
* kome bucks- Krystin- 11.90
R&M needs:
* we had a small issue with a little girl getting trapped in the large bathroom tonight. I spoke to the mother of the girl and apologized. i spoke to the girl and offered her an ice cream cone because ice cream cones are scientifically proven to make things better. i told them that we would have our maintenance man take a look at the door. everyone seemed to be fine after that. i feel like the kid just couldn't open the door but there is a part on the door jam that is sticking out a little but i think it was just a case of a child needing adult supervision.
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