Monday AM 10/9/17

Written By: Dusten

LY Lunch Sales: 2169
TY Lunch Sales: 2592
+/- :20% over LY and an increase of $423
Lunch Covers: 128
Avg PPA: 20.28


Previous Days Labor: 23%

Previous Days Comps: 6%
Controllable Comps: 1.18%

Weather: Sunny and warm.

Special events?: Indigenous Peoples Day, Post ACL week 1


Who worked: Grace, Zayn, Kelly, Johnny CL, Brittany H, Beorn FR, Chaz SA

Flow of Business, Cuts and Ticket Times: Fairly busy Monday. We had a good start. A few tables before the noon pop. Went on a wait of about 4-5 parties until about 1:15. I cut Grace then. Waited a while to see if there'd be a late pop. Not much of one, just some steady walk-ins. Cut Zayn at 1:40.

Specials:

3 Staff members that stood out (why/how): Had a ramen + gyoza contest. Kelly won $10 Kome bucks.

All servers did a solid job. Zayn was busy but held his own and asked for help when he needed it. Grace and Kelly were both helpful outside their sections. Johnny had a walk-in party of Japanese businessmen. They left happy.

Chaz seems to have variable speeds when he is working. I saw him move more quickly when things were busy. I offered him a couple of pointers on bussing and tray organization.

Brittany had a couple of customers give her grief about our incomplete party seating policy. She was firm, professional and polite. One guy wanted to sit at the bar. There was a woman there with two kids. One of the kids happened to be out of the chair at that moment. The guy wanted that seat, but it took a couple of carefully worded explanations that the seat was in fact occupied, even if the child wasn't physically in the chair. The other party's second person arrived only a couple of minutes after the first person got huffy and were able to be sat immediately.

Any VIP's in? Kaylynn (Quinn?) came in with a friend.


Comps& Void Detail: Owner comp catering order for Kengo-san.
$15 Kome bucks from Kaylynn
FNF for Kaylynn

R&M needs:

86'd items/ need more: