Sunday AM 10/22/17 recap

Written By: Dusten

LY Lunch Sales: 2099
TY Lunch Sales:2537
+/- : +21%, +$438
Lunch Covers: 132
Avg PPA:19.22


Previous Days Labor: 28%

Previous Days Comps: 22%
Controllable Comps: 1.15%

Weather: Raining early morning. Sunny and 70's

Special events?: Formula 1 wrap-up, Kome 6yr anniversary weekend


Who worked: John, Renee, Zayn, Krystin, Mandy CL, Alyssa/Veronica H, Brennan FR, Beorn SA

Flow of Business, Cuts and Ticket Times: Slow start. Good thing, as it seems BOH staff was locked out for a while this morning,. until whoever had they key made it to work. Kitchen scrambled to get caught up.
Things began to pick up around 12:45. Went on a wait for about an hour of service.
Sushi bar got hit with a lot of tickets. People ordering a la carte sushi in addition to sushi lunches. Sushi bar ticket times went north of 30 minutes, including a hamachi sashimi that too 35 minutes and a bento that went to nearly 40 minutes.
A couple of tables cancelled their nigiri pieces. Had a curry-katsu sent back from a couple who come in frequently. The katsu was very dry. They asked for a curry with korroke to replace it. I spoke with them, they were very nice and glad to help us keep things up to standard. We rushed the replacement out to them and I comped the curry altogether.
I cut John and Alyssa just before 2pm and went two on at 2:15pm.

Specials:

3 Staff members that stood out (why/how): There was considerable grumbling among the servers regarding the new staffing arrangements. I did my best to explain the reasoning behind it. I think they were mostly cranky partly because a lot of them worked last night too. There was a lot of chatting and idle time until about 12:30-1pm. Perhaps some additional side work duties, cleaning would be a good idea to keep people productive next Sunday morning?

I found Alyssa and Veronica holding B1 for a 5 top, with a 2 top preceeding it on the list, just barely over their quote time. It was a dad and daughter, sitting with a direct line of sight to the empty table and poppa had a very hard look on his face. I had them seated immediately and made sure the girls knew not to do that. We tell everyone on the phone that smaller parties are "first come first served," and we need to honor that.


Any VIP's in? Chill and his roommate,
Old John,
Derek

Comps& Void Detail: Kitchen error for curry katsu mentioned earlier,
FNF'd Chill's Shumai,
Employee day off and Kome bucks from Derek,


R&M needs: FOH MODs: please remember to check beverage deliveries off on the order sheet. It is on the clipboard just to the left of the office door, directly above the alarm control panel. Thank you.

-I would also encourage Sushi bar and BOH to DIScourage the free-for-all that has been happening on a nightly basis for the floor cleaning equipment. While there have been many valiant attempts to sequester and label each departments' brooms and brushes and mops, it ultimately falls on the diligence of the department heads. This affects FOH mainly, so it seems easy to dismiss. At this point I am thinking of hiding the broom that isn't all frayed to near uselessness, covered with grease and soaked with dishpit gray-water.

86'd items/ need more: I have now emailed Casa Brasil 3 times about recieving the incorrect coffee (whole beans instead of french press grind), hopefully 3rd time is a charm?