Monday AM 10/16/17 recap

Written By: Dusten

LY Lunch Sales: 2233
TY Lunch Sales:2109
+/- : -6%, -$124
Lunch Covers: 128
Avg PPA: 16.48


Previous Days Labor: 35%

Previous Days Comps: 9%
Controllable Comps: 0.72%

Weather: 65-70's sunny

Special events?:


Who worked: Naoto, Grace, Kelly S, Johnny CL, Brittany H, Beorn FR and Chaz SA

Flow of Business, Cuts and Ticket Times: pretty steady lunch. Full just after noon. A few incomplete parties waiting. 2 walk-in 6-top walk-ins and no reservations. Kitchen had a lot of tickets today. No ticket time issues. Had some ramen sent back, but we got it turned around quickly.

Specials:

3 Staff members that stood out (why/how): Kelly had a busy lunch towards the end. It looks like she ended up getting 5 tables in about 10-12 minutes. I'm not sure if Brittany could have softened that up for her a bit or not. Johnny did seem to have some space available in his section, but people could've been moving themselves as well. Everything worked out toward the end.
I will say that early on in the shift I noticed her carrying asahi glasses from a table from the top ie. her fingers inside of the glasses. I asked her to not do that and if she can't carry it with her hands she needs to use a tray. She almost never uses a tray. She had some sort of back-talk about it and then I notcied her back at the computer without having washing her hands. I asked her to wash her hands after sticking her fingers in dirty glasses and she copped an attitude a bit.

Everyone else did really well. Brittany handled the host stand adeptly. Chaz had some hustle. No complaints.

Any VIP's in? Anthony and Garrett (Dai Due and Kemuri respectively)
Kayo and Take with friends.

Comps& Void Detail: Had a couple send back their tonkotsu ramens. The noodles were way off, too starchy and undercooked. I had the kitchen remake them. Kazu sent them 2 zato pieces and I took 1/2 off their check. They only had the two ramen. I thanked them for keeping us up to standard.
-SIN for Anthony and Garrett
-Owner Comp for Kayo and Take

R&M needs:

86'd items/ need more: We did not have soft serve for opening.