Wednesday A.M. 10/18/17

Written By: Drew

LY Lunch Sales: $1758
TY Lunch Sales: $1824 (+66)
+/- : +4%
Lunch Covers: 101
Avg PPA: $18.06


Weather:
Cool and Sunny, Finally feels like fall!

Special events?:


Who worked:
Derek, John, Patrick, Johnny CL, Hiroe FR, Chaz SA, Brittany H

Flow of Business, Cuts and Ticket Times:
Had a bit of a foul phone conversation with a woman named Amy. She had a reservation for tomorrow at 8pm, and i had called her earlier but she didn't answer. She called back and I politely went over our reservation policy which included the cancellation policy. She was not a fan of that. She kept bringing up possible scenarios and kept badgering me about how unacceptable it would be to charge her a cancellation fee, especially if someone got sick the last minute. I tried to apologize to her and let her know that these are just the rules, I dont make them just enforce them. Unfortunately she didn't care and let me know that our rules are ridiculous and that this wasn't a great first impression for our restaurant.

Things started off really slow aside from the walk in 6 top then we started to fill up by 12:30 when i thought we were going to just continue to get busier but that didn't happen and things started to die down again around 1. That is when I went 3 on. Went 2 on at 1:30. Let Derek and Johnny close it down.
-Note* Prudential told me that he gave us 2 boxes of the multifold towels last delivery but didn't charge us, so he put them on this deliveries invoice and adjusted it as well.

Specials:

3 Staff members that stood out (why/how):

-Johnny called at 11:30 and said he was going to be late, he said he overslept and was sorry and tried to call earlier but that was when i was on the phone with the reservation lady mentioned above. I wrote him up. Didn't see he had a folder, so i created him one and put the electronic copy in there.

-Brittany did great today, she was constantly staying busy. She seems way more confident these days handling the host stand alone.

-Chaz was a bussing champ, he rarely needed help, as soon as a table got up he had it wiped and reset in no time.

Any VIP's in?
-Lindsey and Fam
-Rob Som

Comps& Void Detail:
-Emp day off for Lindsey
-Kome Bucks for Patrick's Meal

R&M needs:

86'd items/ need more: