Friday AM Recap 10/13/17

Written By:  Leary

LY Lunch Sales:  2234
TY Lunch Sales:  2603
+/- :  +369, +17%
Lunch Covers:  139
Avg PPA:  18.75

Weather:  Sunny and hot

Special events?: ACL weekend 2

Who worked:
Krystin, Derek, Kelly, Clair Cl, Beorn SA, Brennan FR, Melody H

Flow of Business, Cuts and Ticket Times:
It was decent Friday. We were full by noon, and stayed that way until around 130. Had a few tables wait, but never hit more than a 15 minute wait. Started to thin out after 130 and went 2 on. Ticket times were good. Business came at a nice pace today.

Had my first customer complaint about the no substitutions. Kelly informed the guest, and then let me know she wanted to speak to the manager. I went by and apologized, but let her know we no longer are accepting substitutions on rolls. She was a little grumpy about. She ordered the philly roll as is, and when it came out I brought her 2 pieces of salmon nigiri on the house. That definitely put a smile on her face. I went by to check on them and they ended up happy and tipped Kelly well. It's going to take a bit for people to get on board, but I think it's going to be beneficial to stick to our guns with this policy.

Specials:

3 Staff members that stood out (why/how):
-Melody had another solid shift at the host stand
-Takao did fine as the expo today, but it wasn't as challenging as last week. He did seem more focused on ticket awareness.
-Kelly came in fresh faced and ready to work. Hoping her eval will result in a more consistent performance. 


Any VIP's in?

Comps& Void Detail:
-Kome Bucks for Krystin for picking up a shift
-ANA
-Recovery for 2 pieces of salmon nigiri

R&M needs:

86'd items/ need more: