Written By: Elizabeth
LY Lunch Sales: $2262
Projected Sales : $2880
TY Lunch Sales: $2806
+/- : +24% LY and -$74 PS!
Lunch Covers: 156
Avg PPA: $17.99
Previous Days Labor: 21%
Previous Days Comps: 5%
Controllable Comps: 2.94%
Weather: Sunny and in the low 80s. Beautiful
Special events?: none.
Who worked:
John, Sayo, Liam, Clair CL. Tori Host, Emily FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Solid start, on a wait by 12:15, off the wait around 1:45, and it was busy throughout. Wait times ran about 25 minutes, and most people were understanding. No long ticket times or errors on the kitchen and sushi bar side, and the shift ran smoothly with great attitudes. Had a lot of separate checks today, but also a lot of people enjoying an alcoholic beverage with their lunch, so that was good!
3 Staff members that stood out (why/how):
-Sayo's prebussing was fantastic today! Only glassware left on EVERY table after they left. Super duper job.
- John stumbled a bit with B7 and closing out seperate checks that were all cashing in their expiring Kome Bucks, AND paying cash. He handed me $130 in 20s and said he needed change for everything. I knew that wasn't the case since it was only 4 checks, but I brought him back $100 in 5s and $30 in 1s. In an effort to help close out the cash tabs and also not leave the bank devoid of the change I started to make the change for him- but soon realized that he was going off the checks before the discounts. So I reprinted the checks for him. It was just sort of an unorganized mess. I told him next time, print the correct checks out and assess what change he needs before just assuming it all needed to be changed out.
-Clair is losing her voice- she toughed out the shift, but definitely struggled talking to the party room.
Any VIP's in?
Lindsey & Kelly
A friend of Kumi's (who asked Sayo to split her tip with her...thought that was weird)
Comps& Void Detail:
5 Kome Bucks turned in- 4 regular that expire today, 1 Holiday Promo
FNF for Lindsey and Kelly (Sent them a few pieces)
Bday Dessert for Kumi's friend.
R&M needs:
86'd items/ need more:
Pauline dropped an entire stack of square bowls (seaweed salad, wings) so I have placed an order for more.
Friday, March 31, 2017
Thursday, March 30, 2017
Thursday PM recap 4/30/17
Written By: Liam
LY Dinner Sales: 5,743
Projected Sales : 6,177
TY Dinner Sales: 5,619
+/- : -124, - .02%
Dinner Covers: 202
Avg PPA: 27.81
Weather: Warm and sunny. Cooled down a bit later on.
Special events?: Texas Relays Festival (March 29th- April 1st.)
Who worked: Kelly, Krystin, Ruth, Lindsey, Dusten CL, Pat CT, Jon SA, Tori Host 1, Melisa Host 2, Alyssa Training Host, Emily FR.
Flow of Business, Cuts and Ticket Times: We had a bit of a slow start. We didn't go on a wait until about 8:00 or so. It was a fairly slow start. Kitchen was running very smoothly and same with the sushi bar. Our longest wait was about 25-35 minutes at 8:45. We got off the wait at about 9:15. A pretty late pop which is common after day light savings. Pat was cut around 8:00 but he stayed on until about 9:15 when we went off the wait. I didn't comp any tables due to errors at all tonight. Ruth waited on Kayo, Kaya, and Kenta, it went well. New the sushi chef just put in her 3 week notice at the end of the shift. She wrote a formal note and said april 20th will be her last day here. Her notice was very sincere and she will be fully supportive during her last 3 weeks here.
Specials:
Whole Aji sashimi- 2 sold.
3 Staff members that stood out (why/how):
Pat helped out the servers and hostesses throughout his shift which was very helpful.
Krystin helped make sure we had all the dishes that were clean brought up to the server station.
Tori made sure that the servers were ready for their next tables and offered help to them when needed.
Any VIP's in?
Kayo, kaya, and kenta.
Rachel & Carlos (regulars)
Comps& Void Detail: Kayo's table (100%)
1 bday dessert
kelly rang in 2 BTL's instead of 2 glasses.
R&M needs: A big of a gas smell that started around 5:30 today. Vince turned one of the valves off to the left of the fryer and that seemed to help. He said no one really knows where the valve leads to or if it even goes anywhere. He turned off the valve around 8:00 and by 8:30 it seemed to go away.
86'd items/ need more: Less than 1 bottle of Cherie bubbley rose left.
LY Dinner Sales: 5,743
Projected Sales : 6,177
TY Dinner Sales: 5,619
+/- : -124, - .02%
Dinner Covers: 202
Avg PPA: 27.81
Weather: Warm and sunny. Cooled down a bit later on.
Special events?: Texas Relays Festival (March 29th- April 1st.)
Who worked: Kelly, Krystin, Ruth, Lindsey, Dusten CL, Pat CT, Jon SA, Tori Host 1, Melisa Host 2, Alyssa Training Host, Emily FR.
Flow of Business, Cuts and Ticket Times: We had a bit of a slow start. We didn't go on a wait until about 8:00 or so. It was a fairly slow start. Kitchen was running very smoothly and same with the sushi bar. Our longest wait was about 25-35 minutes at 8:45. We got off the wait at about 9:15. A pretty late pop which is common after day light savings. Pat was cut around 8:00 but he stayed on until about 9:15 when we went off the wait. I didn't comp any tables due to errors at all tonight. Ruth waited on Kayo, Kaya, and Kenta, it went well. New the sushi chef just put in her 3 week notice at the end of the shift. She wrote a formal note and said april 20th will be her last day here. Her notice was very sincere and she will be fully supportive during her last 3 weeks here.
Specials:
Whole Aji sashimi- 2 sold.
3 Staff members that stood out (why/how):
Pat helped out the servers and hostesses throughout his shift which was very helpful.
Krystin helped make sure we had all the dishes that were clean brought up to the server station.
Tori made sure that the servers were ready for their next tables and offered help to them when needed.
Any VIP's in?
Kayo, kaya, and kenta.
Rachel & Carlos (regulars)
Comps& Void Detail: Kayo's table (100%)
1 bday dessert
kelly rang in 2 BTL's instead of 2 glasses.
R&M needs: A big of a gas smell that started around 5:30 today. Vince turned one of the valves off to the left of the fryer and that seemed to help. He said no one really knows where the valve leads to or if it even goes anywhere. He turned off the valve around 8:00 and by 8:30 it seemed to go away.
86'd items/ need more: Less than 1 bottle of Cherie bubbley rose left.
Thursday AM Recap 3/30/17
Written By: Leary
LY Lunch Sales: 2103
Projected Sales : 2261 (-78)
TY Lunch Sales: 2183
+/- : +80, +4%
Lunch Covers: 128
Avg PPA: 17.05
Previous Days Labor: 26%
Previous Days Comps: 5%
Controllable Comps: 4.87%
Weather: Warm & Sunny
Special events?:
Who worked:
Krystin, Renee, Sayo, Johnny Cl, Brennan SA, Melisa H, Emily FR
Flow of Business, Cuts and Ticket Times:
It was a pretty busy lunch. Had 12-top reservation and a 13-top come in at 11:15 & 11:30. We filled up by 12 and kept sections full until about 130. No cuts were made. Sushi Bar and Kitchen handled the volume well. Ticket times were solid all day.
Just had one issue with a lady no liking her King Salmon Box
Specials:
3 Staff members that stood out (why/how):
-Hired a new dishwasher today named Lionel. Nice older guy with a great attitude that has a lot of work experience. He has a daytime job, but available all nights and weekend days. Talked to Vince and I believe we will start his training next week.
-A friend of Patrick's came in asking if we have anything available. He said he has a lot of FOH & BOH experience. He was an opening server at Uchiko. I told about the morning Sushi Bar weekday prep shifts, and he was very interested. I'd like to get him in to stage next week.
Any VIP's in?
Aaron Franklin and Lady
Comps& Void Detail:
-DNL for a King Salmon Box. The lady said the kelp flavor was too strong.
-FNF discount for Franklin
R&M needs:
-Called and confirmed with Helen at Orkin, Victor the handyman, & Al at Hoodz to make sure we're all good to go for Sunday night & Monday afternoon.
86'd items/ need more:
-We are running pretty low on napkins. Only 5 boxes in the trailer. I called Danielle to see when the next order should arrive. Unfortunately she said it's not coming until Tuesday. I don't think we'll have enough for us and Daruma. I ordered some back up plain napkins that will delivered tomorrow. It feels like we went through them quicker this round, and I noticed some employees using Kome napkins at lunch. I make sure to remind people to use paper towels for their meals at next week's meeting.
-Employee coffee. It should be arriving by the end of the day.
LY Lunch Sales: 2103
Projected Sales : 2261 (-78)
TY Lunch Sales: 2183
+/- : +80, +4%
Lunch Covers: 128
Avg PPA: 17.05
Previous Days Labor: 26%
Previous Days Comps: 5%
Controllable Comps: 4.87%
Weather: Warm & Sunny
Special events?:
Who worked:
Krystin, Renee, Sayo, Johnny Cl, Brennan SA, Melisa H, Emily FR
Flow of Business, Cuts and Ticket Times:
It was a pretty busy lunch. Had 12-top reservation and a 13-top come in at 11:15 & 11:30. We filled up by 12 and kept sections full until about 130. No cuts were made. Sushi Bar and Kitchen handled the volume well. Ticket times were solid all day.
Just had one issue with a lady no liking her King Salmon Box
Specials:
3 Staff members that stood out (why/how):
-Hired a new dishwasher today named Lionel. Nice older guy with a great attitude that has a lot of work experience. He has a daytime job, but available all nights and weekend days. Talked to Vince and I believe we will start his training next week.
-A friend of Patrick's came in asking if we have anything available. He said he has a lot of FOH & BOH experience. He was an opening server at Uchiko. I told about the morning Sushi Bar weekday prep shifts, and he was very interested. I'd like to get him in to stage next week.
Any VIP's in?
Aaron Franklin and Lady
Comps& Void Detail:
-DNL for a King Salmon Box. The lady said the kelp flavor was too strong.
-FNF discount for Franklin
R&M needs:
-Called and confirmed with Helen at Orkin, Victor the handyman, & Al at Hoodz to make sure we're all good to go for Sunday night & Monday afternoon.
86'd items/ need more:
-We are running pretty low on napkins. Only 5 boxes in the trailer. I called Danielle to see when the next order should arrive. Unfortunately she said it's not coming until Tuesday. I don't think we'll have enough for us and Daruma. I ordered some back up plain napkins that will delivered tomorrow. It feels like we went through them quicker this round, and I noticed some employees using Kome napkins at lunch. I make sure to remind people to use paper towels for their meals at next week's meeting.
-Employee coffee. It should be arriving by the end of the day.
Wednesday, March 29, 2017
Wednesday Recap 3/29/17
Written By: Leary
LY Lunch Sales: 2128
Projected Sales : 2142(-238)
TY Lunch Sales: 1904
+/- : -224, -11%
Lunch Covers: 99 (2 days in a row)
Avg PPA: 19.23
LY Dinner Sales: 5659
Projected Sales : 5936 (-737)
TY Dinner Sales: 5199
+/- : -460, -8%
Dinner Covers: 188
Avg PPA: 27.65
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Warm, not a cloud in the sky
Special events?:
Who worked:
Lunch: Lindsey, Kelly, Grace, Johnny Cl, Brennan SA, Hiroe FR, Melisa H
Dinner: Lindsey, Liam, Mandy, Dusten, Sophia Cl, Tori Tr Alyssa & Melisa H, Brennan SA,
Leigh SA
Flow of Business, Cuts and Ticket Times:
It was a decent Wednesday lunch. Sushi bar never completely filled up, and the party room was never sat, but we had a steady flow of tables throughout the shift. We had a few tables on a wait at 1245, but only waited a few minutes. Cut Lindsey, and put Johnny in the back Bs at 1 since the sushi bar wasn't getting much action. Tables filled one more time around 120, and that was it. Ticket times were good. No comps or customer issues.
It was a good dinner shift overall. Had a line at the door when we opened, and steadily filled up. Hit a wait by 6, and peaked out at an hour by 730. Started slowing down by 845, and came off the wait a little after 9. Stayed full until a little after 920. Cut Melissa at 845, Lindsey at 9, and 2 on at 935. Kitchen got hit pretty hard with a couple of pops. Beorn was pretty much the second man on fry most of the shift. Ticket times were solid back there, but Steve was making double items and creating more work for himself than necessary. Sushi rolls hit 30 minutes for a little while, but no customer issues because of it.
A couple of controllable comps tonight. We had a 6-top go 20 minutes over there quote time, and they were pretty cranky about it. We had several happy hour tables camping out so there wasn't much we could do. Brought them a couple of orders of shumai on the house and apologized again. They were happy once they were sat and got some free food. Had a really strange lady get pretty upset with her Love for Sale being so sweet. I comped it and got her a Philly roll instead.
Specials:
Whole Aji- 0
Nigiri Set- 13
3 Staff members that stood out (why/how):
-Leigh did ok on a busy dinner shift. She made a couple of small mistakes, but overall a solid job.
-Alyssa did well on her train. Tori was extremely thorough as expected. Alyssa ran the board throughout the pop with some guidance on quote times. You can tell she really wants to do a good job, and taking all the direction from her trainers. She also has a good and loud irrashaimase. She is young and will probably need some time before she feels confident in the position, but did a great job for her 3rd shift.
-I'm concerned about Steve's last week. Definitely doesn't seem like the kind of person that is going to finish out strong. I see he only has 2 shifts next. It should be fine as long as we keep an eye on him.
Any VIP's in?
Tara & Kelvin
Comps& Void Detail:
-Kome Bucks
-3 Bday Desserts
-Training Meals for Tori & Alyssa
-Kome Bucks edamame for downloading app. (maybe we should have a promo comp)
-Recovery 2 shumai for going 20 minutes over quote
-DNL for a Love for Sale
R&M needs:
-I had the gasket guy come out to look at the sushi coolers. He said he had to special order them, but thinks he should be able to get replacements.
-Ice Machine cleaning is scheduled for next Wednesday at 8am.
86'd items/ need more:
-Gift Card Envelopes. I will pick some up tomorrow.
LY Lunch Sales: 2128
Projected Sales : 2142(-238)
TY Lunch Sales: 1904
+/- : -224, -11%
Lunch Covers: 99 (2 days in a row)
Avg PPA: 19.23
LY Dinner Sales: 5659
Projected Sales : 5936 (-737)
TY Dinner Sales: 5199
+/- : -460, -8%
Dinner Covers: 188
Avg PPA: 27.65
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Warm, not a cloud in the sky
Special events?:
Who worked:
Lunch: Lindsey, Kelly, Grace, Johnny Cl, Brennan SA, Hiroe FR, Melisa H
Dinner: Lindsey, Liam, Mandy, Dusten, Sophia Cl, Tori Tr Alyssa & Melisa H, Brennan SA,
Leigh SA
Flow of Business, Cuts and Ticket Times:
It was a decent Wednesday lunch. Sushi bar never completely filled up, and the party room was never sat, but we had a steady flow of tables throughout the shift. We had a few tables on a wait at 1245, but only waited a few minutes. Cut Lindsey, and put Johnny in the back Bs at 1 since the sushi bar wasn't getting much action. Tables filled one more time around 120, and that was it. Ticket times were good. No comps or customer issues.
It was a good dinner shift overall. Had a line at the door when we opened, and steadily filled up. Hit a wait by 6, and peaked out at an hour by 730. Started slowing down by 845, and came off the wait a little after 9. Stayed full until a little after 920. Cut Melissa at 845, Lindsey at 9, and 2 on at 935. Kitchen got hit pretty hard with a couple of pops. Beorn was pretty much the second man on fry most of the shift. Ticket times were solid back there, but Steve was making double items and creating more work for himself than necessary. Sushi rolls hit 30 minutes for a little while, but no customer issues because of it.
A couple of controllable comps tonight. We had a 6-top go 20 minutes over there quote time, and they were pretty cranky about it. We had several happy hour tables camping out so there wasn't much we could do. Brought them a couple of orders of shumai on the house and apologized again. They were happy once they were sat and got some free food. Had a really strange lady get pretty upset with her Love for Sale being so sweet. I comped it and got her a Philly roll instead.
Specials:
Whole Aji- 0
Nigiri Set- 13
3 Staff members that stood out (why/how):
-Leigh did ok on a busy dinner shift. She made a couple of small mistakes, but overall a solid job.
-Alyssa did well on her train. Tori was extremely thorough as expected. Alyssa ran the board throughout the pop with some guidance on quote times. You can tell she really wants to do a good job, and taking all the direction from her trainers. She also has a good and loud irrashaimase. She is young and will probably need some time before she feels confident in the position, but did a great job for her 3rd shift.
-I'm concerned about Steve's last week. Definitely doesn't seem like the kind of person that is going to finish out strong. I see he only has 2 shifts next. It should be fine as long as we keep an eye on him.
Any VIP's in?
Tara & Kelvin
Comps& Void Detail:
-Kome Bucks
-3 Bday Desserts
-Training Meals for Tori & Alyssa
-Kome Bucks edamame for downloading app. (maybe we should have a promo comp)
-Recovery 2 shumai for going 20 minutes over quote
-DNL for a Love for Sale
R&M needs:
-I had the gasket guy come out to look at the sushi coolers. He said he had to special order them, but thinks he should be able to get replacements.
-Ice Machine cleaning is scheduled for next Wednesday at 8am.
86'd items/ need more:
-Gift Card Envelopes. I will pick some up tomorrow.
Tuesday, March 28, 2017
Tuesday Recap 3/28/17
Written By: Leary
LY Lunch Sales: 0.00
Projected Sales : 1785 (+249)
TY Lunch Sales: 2034
+/- : N/A
Lunch Covers: 99
Avg PPA: 20.55
LY Dinner Sales: 0.00
Projected Sales : 5070 (+304)
TY Dinner Sales: 5374
+/- : N/A
Dinner Covers: 192
Avg PPA: 27.99
Previous Days Labor: 22%
Previous Days Comps: 7%
Controllable Comps: 9.70%
Weather: Warm & cloudy
Special events?:
Who worked:
Lunch: John, Sayo, Krystin, Johnny Cl, Melisa FR, Emily SA, Leigh FR
Dinner: Mandy, Lindsey, Kelly, Liam, Clair Cl, John & Pat H, Leigh SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was slow, but steady. The sushi bar never filled up, and the party room was never sat. I cut John at 1245 and gave the back Bs to Johnny so he could hopefully make some money. Went 2 on at 125. Had a steady flow of tables come in the last hour which helped to boost the sales. Never got hectic, but the flow of tables kept everyone busy until the end. Sayo and John helped Krystin & Johnny out quite a bit. Ticket times were good. No controllable comps.
Health inspector came in right at the end of lunch. We scored an 87. She admitted she was trying to get it done quickly. She was mostly concerned with cooler temps. She luckily gave us a pass on the sushi coolers, and prep fridge since it was the end of lunch. Had CSR come out to look at prep fridge. They'll be back Friday to service all of our coolers.
Dinner started off pretty slow. Eventually we filled up around 8, and hit a 30-45 minute. We had 4 walk in 6 tops tonight. That worked out well for Kelly who was able to get 2 of them after her 6 pm 12-top. Slowed down a little bit around 9. Cut John at 9. Came off the wait at 920, and went 2 on. Ticket times were solid. Had a couple of tickets hit longer than normal, but all on tables that never went without something to snack on. No customer issues or controllable comps.
We had some excitement in the beginning of the shift when Liam and John tried to change the hot sake while I was in the bathroom. It ended with a sake waterfall all over the front of John. He had to run home and change. I saved the video to the desktop. I titled it, "Don't Go Chasing Waterfalls." Enjoy.
Specials:
No Specials
3 Staff members that stood out (why/how):
-Leigh had another good day food running. It was a little busier in the kitchen today, and she seemed to consolidate her actions well.
-Kelly was the queen of pre-bussing tonight. When her 12-top got up there were only drink glasses. I was so impressed when I went to bus the table that I asked the staff to look at a perfect pre-bussed party room. I gave her $15 Kome bucks towards her meal as some positive reinforcement.
-John & Pat rocked the host stand. Had lots of drinkers and several big tops to juggle, and handled it with ease.
Any VIP's in?
The Coopers
Allison from Yellow Jacket
Comps& Void Detail:
-2 Bday Desserts
-Kome Bucks
-Emp Kome Bucks for Lindsey & Kelly
R&M needs:
-Had CSR came out to fix the prep area fridge. Just needed a compressor cleaned out. I scheduled them to come back out to service all of our coolers Friday morning. They'll be here at 730 am. He also said he should be able to get the sushi coolers in better working order.
86'd items/ need more:
LY Lunch Sales: 0.00
Projected Sales : 1785 (+249)
TY Lunch Sales: 2034
+/- : N/A
Lunch Covers: 99
Avg PPA: 20.55
LY Dinner Sales: 0.00
Projected Sales : 5070 (+304)
TY Dinner Sales: 5374
+/- : N/A
Dinner Covers: 192
Avg PPA: 27.99
Previous Days Labor: 22%
Previous Days Comps: 7%
Controllable Comps: 9.70%
Weather: Warm & cloudy
Special events?:
Who worked:
Lunch: John, Sayo, Krystin, Johnny Cl, Melisa FR, Emily SA, Leigh FR
Dinner: Mandy, Lindsey, Kelly, Liam, Clair Cl, John & Pat H, Leigh SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was slow, but steady. The sushi bar never filled up, and the party room was never sat. I cut John at 1245 and gave the back Bs to Johnny so he could hopefully make some money. Went 2 on at 125. Had a steady flow of tables come in the last hour which helped to boost the sales. Never got hectic, but the flow of tables kept everyone busy until the end. Sayo and John helped Krystin & Johnny out quite a bit. Ticket times were good. No controllable comps.
Health inspector came in right at the end of lunch. We scored an 87. She admitted she was trying to get it done quickly. She was mostly concerned with cooler temps. She luckily gave us a pass on the sushi coolers, and prep fridge since it was the end of lunch. Had CSR come out to look at prep fridge. They'll be back Friday to service all of our coolers.
Dinner started off pretty slow. Eventually we filled up around 8, and hit a 30-45 minute. We had 4 walk in 6 tops tonight. That worked out well for Kelly who was able to get 2 of them after her 6 pm 12-top. Slowed down a little bit around 9. Cut John at 9. Came off the wait at 920, and went 2 on. Ticket times were solid. Had a couple of tickets hit longer than normal, but all on tables that never went without something to snack on. No customer issues or controllable comps.
We had some excitement in the beginning of the shift when Liam and John tried to change the hot sake while I was in the bathroom. It ended with a sake waterfall all over the front of John. He had to run home and change. I saved the video to the desktop. I titled it, "Don't Go Chasing Waterfalls." Enjoy.
Specials:
No Specials
3 Staff members that stood out (why/how):
-Leigh had another good day food running. It was a little busier in the kitchen today, and she seemed to consolidate her actions well.
-Kelly was the queen of pre-bussing tonight. When her 12-top got up there were only drink glasses. I was so impressed when I went to bus the table that I asked the staff to look at a perfect pre-bussed party room. I gave her $15 Kome bucks towards her meal as some positive reinforcement.
-John & Pat rocked the host stand. Had lots of drinkers and several big tops to juggle, and handled it with ease.
Any VIP's in?
The Coopers
Allison from Yellow Jacket
Comps& Void Detail:
-2 Bday Desserts
-Kome Bucks
-Emp Kome Bucks for Lindsey & Kelly
R&M needs:
-Had CSR came out to fix the prep area fridge. Just needed a compressor cleaned out. I scheduled them to come back out to service all of our coolers Friday morning. They'll be here at 730 am. He also said he should be able to get the sushi coolers in better working order.
86'd items/ need more:
Monday, March 27, 2017
Monday 3/27 PM Recap
Written By: Chelsea
LY Dinner Sales: $4352
Projected Sales : $4895
TY Dinner Sales: $5401
+/- : 24% over LY and $506 over PS
Dinner Covers: 189
Avg PPA: $28.58
Weather: nice and cool.
Special events?: Last shift for a few weeks! Gonna miss y'all!
Who worked: Ruthy, Liam, Mandy, Clair, Krystin CL. Hiroe FR and Leigh SA. Kelly host, also Patrick training Alyssa host.
Flow of Business, Cuts and Ticket Times: Steady shift overall, never got too crazy. Made it to a wait by 6:15, hit a peak of 35-40 mins around 8. Off the wait by 9, cut Kelly and went 3 on then. Went 2 on at 9:30, and 1 on at 9:45. No ticket times to note.
Note: The 8pm reso for tomorrow cancelled in the party room because it turned out to be 13. Explained the situation to them, so they will still be coming in but in the dining room. Left her info in the office, she said she'd try to have someone here by 6:30 to check in for the 13 at 8pm. Just wanted to give y'all a heads up.
Specials: Chef Nigiri Set, 19
3 Staff members that stood out (why/how):
A cool and calm day, no real standouts. Alyssa was very attentive and eager to learn.
Any VIP's in? Abel's bachelor party dinner.
Comps& Void Detail: Emp day off for Abel, DNL Ika-yaki.
R&M needs:
86'd items/ need more: Paper towels for the hand sinks/bathrooms, ama-ebi, large bottles of Pearls, low on large bottle of Sho Chiku Bai, low on printer ink cartridges.
LY Dinner Sales: $4352
Projected Sales : $4895
TY Dinner Sales: $5401
+/- : 24% over LY and $506 over PS
Dinner Covers: 189
Avg PPA: $28.58
Weather: nice and cool.
Special events?: Last shift for a few weeks! Gonna miss y'all!
Who worked: Ruthy, Liam, Mandy, Clair, Krystin CL. Hiroe FR and Leigh SA. Kelly host, also Patrick training Alyssa host.
Flow of Business, Cuts and Ticket Times: Steady shift overall, never got too crazy. Made it to a wait by 6:15, hit a peak of 35-40 mins around 8. Off the wait by 9, cut Kelly and went 3 on then. Went 2 on at 9:30, and 1 on at 9:45. No ticket times to note.
Note: The 8pm reso for tomorrow cancelled in the party room because it turned out to be 13. Explained the situation to them, so they will still be coming in but in the dining room. Left her info in the office, she said she'd try to have someone here by 6:30 to check in for the 13 at 8pm. Just wanted to give y'all a heads up.
Specials: Chef Nigiri Set, 19
3 Staff members that stood out (why/how):
A cool and calm day, no real standouts. Alyssa was very attentive and eager to learn.
Any VIP's in? Abel's bachelor party dinner.
Comps& Void Detail: Emp day off for Abel, DNL Ika-yaki.
R&M needs:
86'd items/ need more: Paper towels for the hand sinks/bathrooms, ama-ebi, large bottles of Pearls, low on large bottle of Sho Chiku Bai, low on printer ink cartridges.
Monday AM Recap 3/27/17
Written By: Leary
LY Lunch Sales: 1789
Projected Sales : 1890 (-169)
TY Lunch Sales: 1721
+/- : -68, -4%
Lunch Covers: 94
Avg PPA: 18.35
Previous Days Labor: 25%
Previous Days Comps: 4.60%
Controllable Comps: 11.35%
Weather: Warm & Sunny
Special events?:
Who worked:
Ruthy, Kelly, Lindsey, Johnny Cl, Melissa H, Leigh FR
Flow of Business, Cuts and Ticket Times:
Pretty mellow shift. We did fill mostly up around noon, and that was the peak. 2 on at 130. Ticket times were great.
Kelly made a pretty silly mistake today. She grab someone else's sushi card, and entered the completely wrong order for a table. She didn't realize until she ran the food, and the table let her know it was completely wrong. The sushi bar had the remake out quickly and the 3 ladies were extremely nice and understanding, but unfortunately we couldn't reuse several of the rolls and it ended up being a pretty big comp. Kelly was pretty upset about the whole thing. She admitted it was a pretty silly mistake that could have been easily avoided. I told her to be more carefully in the future, and ask her to be more organized with her orders from here on.
Specials:
3 Staff members that stood out (why/how):
-Kelly mentioned above.
-Leigh did well food running, but it wasn't a very challenging day.
-Emily asked me if she could not be scheduled to SA. At this point she's being scheduled quite a bit at other locations so I told I couldn't make any promises. It depends on what she's available each week, and what I needed. She's only scheduled 1 day next schedule.
-Hire Shingo today as a part-time SA. He recently moved here from California with his wife, has 4 years server experience at a Ramen shop in San Jose, and speaks Japanese. He'll start training next schedule.
Any VIP's in?
Comps& Void Detail:
-Server Misring for wrong order rolls.
-Owner Comp for a bottle of Sake for Able
R&M needs:
-Confirmed with Victor today, and we're good to go with the patio repair next Monday.
86'd items/ need more:
LY Lunch Sales: 1789
Projected Sales : 1890 (-169)
TY Lunch Sales: 1721
+/- : -68, -4%
Lunch Covers: 94
Avg PPA: 18.35
Previous Days Labor: 25%
Previous Days Comps: 4.60%
Controllable Comps: 11.35%
Weather: Warm & Sunny
Special events?:
Who worked:
Ruthy, Kelly, Lindsey, Johnny Cl, Melissa H, Leigh FR
Flow of Business, Cuts and Ticket Times:
Pretty mellow shift. We did fill mostly up around noon, and that was the peak. 2 on at 130. Ticket times were great.
Kelly made a pretty silly mistake today. She grab someone else's sushi card, and entered the completely wrong order for a table. She didn't realize until she ran the food, and the table let her know it was completely wrong. The sushi bar had the remake out quickly and the 3 ladies were extremely nice and understanding, but unfortunately we couldn't reuse several of the rolls and it ended up being a pretty big comp. Kelly was pretty upset about the whole thing. She admitted it was a pretty silly mistake that could have been easily avoided. I told her to be more carefully in the future, and ask her to be more organized with her orders from here on.
Specials:
3 Staff members that stood out (why/how):
-Kelly mentioned above.
-Leigh did well food running, but it wasn't a very challenging day.
-Emily asked me if she could not be scheduled to SA. At this point she's being scheduled quite a bit at other locations so I told I couldn't make any promises. It depends on what she's available each week, and what I needed. She's only scheduled 1 day next schedule.
-Hire Shingo today as a part-time SA. He recently moved here from California with his wife, has 4 years server experience at a Ramen shop in San Jose, and speaks Japanese. He'll start training next schedule.
Any VIP's in?
Comps& Void Detail:
-Server Misring for wrong order rolls.
-Owner Comp for a bottle of Sake for Able
R&M needs:
-Confirmed with Victor today, and we're good to go with the patio repair next Monday.
86'd items/ need more:
Sunday, March 26, 2017
Sunday 3/26/17 recap
Written By: Dusten
LY Lunch Sales: 2573
Projected Sales : 2688
TY Lunch Sales: 2380
+/- : under LY by 8%, short of PS by $486
Lunch Covers: 129
Avg PPA: 18.45
LY Dinner Sales: 5987
Projected Sales : 6120
TY Dinner Sales: 6670
+/- : 11% over LY and over PS by $550
Dinner Covers: 223
Avg PPA: 29.91
Previous Days Labor: 21%
Previous Days Comps: 4%
Controllable Comps: 6.97%
Weather: warm and sunny 80's daytime, 70's night
Special events?: Someone Tell Aki... It's National Purple Day
Who worked: Lunch. Renee, Sayo, Krystin, Mandy CL, Tori H, Emily FR, Brennan SA
Dinner: Krystin, Ruthy, Cindy, Grace, Clair CL, John H, Patrick Cktl, Hiroe FR, Leigh SA, and Tori training Alyssa- they did not get training meals tonight.
Flow of Business, Cuts and Ticket Times: Lunch started slow. We got a pop a good 90 minutes after opening. Everything went smoothly however. No issues with ticket times. Food looked good. I did notice some people getting unnecessarily snippy with Tori at the stand. The woman had some micro-greens from a farmer's market still in dirt that she wanted to bring to their table. I offered to house them in the office so as not to take up space while they ate. I cut Renee at 1:45, Sayo at 2:20 and Krystin at 2:45.
Dinner was lively. We filled up at about 6pm and then went on a big wait. Quote times went over an hour. There were several large top tables that walked in taking up lots of space on the floor. Ruthy had one party tonight and they came in early and camped out preventing us from seating anyone else in there. There was one group of 4 that were giving John an earful. More on that later. At about 9:15 Toshi asked if we still had a long wait. We did, so we decided pizza would be the best dinner option. Sushi bar got hit hard tonight. Kitchen not so much, but ticket times were fine. We didn't come off a wait until 9:40pm. I cut down to two and then just Clair 10 minutes later. Things diead on as suddenly as they started. We had a single table remaining at 10:30pm.
Specials: 3 Aji, 20 nigiri specials.
3 Staff members that stood out (why/how): John had some folks really upset with him tonight. I saw the guy visibly angry and storming away from the host stand. I went to talk and he started in on me as well. I asked him to step outside so at least the lobby could catch a break. Basically they were told they were next on the list (a 4top) and then saw another 4-top get say before them. They were already over their quote time by 7 minutes, and it was at the height of the action tonight, so they'd definitely waited a while already. The guy told me it was their last night in town from San Fransisco, they's eaten here already once before during their visit, and ultimately it was the misleading info they got from John that put them over the edge. I apologized, told them I'd make sure no other parties would get seated before them again, handed the guy a $15 Kome bucks card and assured them I'd speak with John after the shift. Luckily we had some spots at the bar opening up, they agreed to that and were seated right away. I sent them 4 Zato pieces to put the extra shine on and checked on them throughout their meal. By the time they left they were on a cloud and I got a hearty handshake from the main guy.
Back to John, I told them the story they got from me and asked him why they were told they were next and then saw another party sat before them. John said he misspoke and failed to mention they were next on the list after the party he'd paged. I told him that was an essential detail to share with a customer, particularly when we're on a long wait and people are getting hangry.
-Patrick had a tough night as well. I had to void two transactions for him, and then he dropped and broke a bottle of Texas Nigori that had maybe a glass left in it. To his credit, it was a busy night and his cocktail sales were over $400. He stayed in good spritis and cleaned his messed. I advised him to take him time at the computer. Yes there are 5 servers all waiting with 4 orders and 3 checks to run right behind him, but they'll ave to wait longer still if I have to correct his mistakes.
-Got Alyssa into the Aloha system. I think we got her paperwork filled out. She says she has a passport she can bring for copying, and I sent her home with the direct deposit sheet. I'll leave her paperwork out for inspection. She seems coherent and Tori was on her like glue. She's already got a healthy irrashaimase, again at Tori's enthusiastic coaching.
-Krystin is still a shining example of professionalism and grace under pressure to all who work with her.
-Cindy is so quiet and autonomous you almost forget she is there. She does a really good job and never ever complains.
-Sayo left a Doc note regarding the deep clean regarding chemicals and her bebe.
-Also Pat will be teaching during the deep clean.
Any VIP's in? Mark for lunch. Kenta and a friend. Kaya and a friend. Victor by himself, no friend.
Between lunch and dinner we were visited by the Feces Fairy. Mandy texted me to tell me there was poop in the parking lot. Gross. Totally out in the open. I cleaned that up before anyone else came in for PM shift.
Dinner I couldn't say beyond Cindy's sister Mindy and her new Hubby.
Comps& Void Detail: $65 Kome bucks total tonight. 3 $15 cards, 2 $10 recover and mercury 'gift card change' card.
Owner comp for Kaya and Kenta- separate checks. 1 bday taiyaki.
$21.5 spill- 1 sapporo Lindsey knocked over Saturday night. 1 22oz Sayo dropped that made an epic mess in the lobby just after lunch today. we had to take frames off the wall, wipe below the bench and even clean beer off the ceiling. The bottle didn't break, however. And 1 glass of Texas Sake due to Pat's spillage.
I used my manager meal to cover the Zato pieces sent to customers tonight.
Voids were 86'd items or unmade misrings, not many though.
R&M needs: No handyman sighting today.
86'd items/ need more: Hana Raspberry, Kurage, Clamshells, Straws.
LY Lunch Sales: 2573
Projected Sales : 2688
TY Lunch Sales: 2380
+/- : under LY by 8%, short of PS by $486
Lunch Covers: 129
Avg PPA: 18.45
LY Dinner Sales: 5987
Projected Sales : 6120
TY Dinner Sales: 6670
+/- : 11% over LY and over PS by $550
Dinner Covers: 223
Avg PPA: 29.91
Previous Days Labor: 21%
Previous Days Comps: 4%
Controllable Comps: 6.97%
Weather: warm and sunny 80's daytime, 70's night
Special events?: Someone Tell Aki... It's National Purple Day
Who worked: Lunch. Renee, Sayo, Krystin, Mandy CL, Tori H, Emily FR, Brennan SA
Dinner: Krystin, Ruthy, Cindy, Grace, Clair CL, John H, Patrick Cktl, Hiroe FR, Leigh SA, and Tori training Alyssa- they did not get training meals tonight.
Flow of Business, Cuts and Ticket Times: Lunch started slow. We got a pop a good 90 minutes after opening. Everything went smoothly however. No issues with ticket times. Food looked good. I did notice some people getting unnecessarily snippy with Tori at the stand. The woman had some micro-greens from a farmer's market still in dirt that she wanted to bring to their table. I offered to house them in the office so as not to take up space while they ate. I cut Renee at 1:45, Sayo at 2:20 and Krystin at 2:45.
Dinner was lively. We filled up at about 6pm and then went on a big wait. Quote times went over an hour. There were several large top tables that walked in taking up lots of space on the floor. Ruthy had one party tonight and they came in early and camped out preventing us from seating anyone else in there. There was one group of 4 that were giving John an earful. More on that later. At about 9:15 Toshi asked if we still had a long wait. We did, so we decided pizza would be the best dinner option. Sushi bar got hit hard tonight. Kitchen not so much, but ticket times were fine. We didn't come off a wait until 9:40pm. I cut down to two and then just Clair 10 minutes later. Things diead on as suddenly as they started. We had a single table remaining at 10:30pm.
Specials: 3 Aji, 20 nigiri specials.
3 Staff members that stood out (why/how): John had some folks really upset with him tonight. I saw the guy visibly angry and storming away from the host stand. I went to talk and he started in on me as well. I asked him to step outside so at least the lobby could catch a break. Basically they were told they were next on the list (a 4top) and then saw another 4-top get say before them. They were already over their quote time by 7 minutes, and it was at the height of the action tonight, so they'd definitely waited a while already. The guy told me it was their last night in town from San Fransisco, they's eaten here already once before during their visit, and ultimately it was the misleading info they got from John that put them over the edge. I apologized, told them I'd make sure no other parties would get seated before them again, handed the guy a $15 Kome bucks card and assured them I'd speak with John after the shift. Luckily we had some spots at the bar opening up, they agreed to that and were seated right away. I sent them 4 Zato pieces to put the extra shine on and checked on them throughout their meal. By the time they left they were on a cloud and I got a hearty handshake from the main guy.
Back to John, I told them the story they got from me and asked him why they were told they were next and then saw another party sat before them. John said he misspoke and failed to mention they were next on the list after the party he'd paged. I told him that was an essential detail to share with a customer, particularly when we're on a long wait and people are getting hangry.
-Patrick had a tough night as well. I had to void two transactions for him, and then he dropped and broke a bottle of Texas Nigori that had maybe a glass left in it. To his credit, it was a busy night and his cocktail sales were over $400. He stayed in good spritis and cleaned his messed. I advised him to take him time at the computer. Yes there are 5 servers all waiting with 4 orders and 3 checks to run right behind him, but they'll ave to wait longer still if I have to correct his mistakes.
-Got Alyssa into the Aloha system. I think we got her paperwork filled out. She says she has a passport she can bring for copying, and I sent her home with the direct deposit sheet. I'll leave her paperwork out for inspection. She seems coherent and Tori was on her like glue. She's already got a healthy irrashaimase, again at Tori's enthusiastic coaching.
-Krystin is still a shining example of professionalism and grace under pressure to all who work with her.
-Cindy is so quiet and autonomous you almost forget she is there. She does a really good job and never ever complains.
-Sayo left a Doc note regarding the deep clean regarding chemicals and her bebe.
-Also Pat will be teaching during the deep clean.
Any VIP's in? Mark for lunch. Kenta and a friend. Kaya and a friend. Victor by himself, no friend.
Between lunch and dinner we were visited by the Feces Fairy. Mandy texted me to tell me there was poop in the parking lot. Gross. Totally out in the open. I cleaned that up before anyone else came in for PM shift.
Dinner I couldn't say beyond Cindy's sister Mindy and her new Hubby.
Comps& Void Detail: $65 Kome bucks total tonight. 3 $15 cards, 2 $10 recover and mercury 'gift card change' card.
Owner comp for Kaya and Kenta- separate checks. 1 bday taiyaki.
$21.5 spill- 1 sapporo Lindsey knocked over Saturday night. 1 22oz Sayo dropped that made an epic mess in the lobby just after lunch today. we had to take frames off the wall, wipe below the bench and even clean beer off the ceiling. The bottle didn't break, however. And 1 glass of Texas Sake due to Pat's spillage.
I used my manager meal to cover the Zato pieces sent to customers tonight.
Voids were 86'd items or unmade misrings, not many though.
R&M needs: No handyman sighting today.
86'd items/ need more: Hana Raspberry, Kurage, Clamshells, Straws.
Saturday PM 3/25 Recap
Written By: Chelsea
LY Dinner Sales: $7619
Projected Sales : $7990
TY Dinner Sales: $7859
+/- : 3% over LY and $131 under PS
Dinner Covers: 276
Avg PPA: $28.47
Weather: cool evening.
Special events?: PGA Tour
Who worked: Krystin, Lindsey, Ruthy, Clair, Dusten CL. Tori Cktl, Hiroe FR, John SA, Leigh and Patrick Host.
Flow of Business, Cuts and Ticket Times: Started off fairly light, didn't have the usual line at the door. It filled up by 6-6:15, had a 5 top walk in at that time. Wait only got to about 30-35 mins by 7, hung around there, only growing to 40-45 mins just before 9pm. Came off the wait around 9:55, cut Tori, Leigh, and went 3 on. Went 2 on at 10:15, let Dusten close it down at 10:45. No real ticket time issues minus the one listed below.
Specials: Whole Aji 2, Chef's Nigiri Set 13
3 Staff members that stood out (why/how): Another night of everyone on point, no real stand outs. Everyone offering to help and on their toes at all times.
Dusten won the nigiri set contest, and took home a Bullfight card. He also went viral on FB!
Any VIP's in? Susan and Jason, Japanese PGA folks, Vince's girlfriend and daughter, Annie Ray (Kayo and Take's photog), Drako family with the allergies.
Comps& Void Detail: x2 negitoro maki DNL for Drako family, they said the toro was too dark. Toshi said it was fine but we took them off their bill as it did look a little unusual. Recovery kids cooked plate, it came out after all the sushi had come out and the parents had finished. The ticket time wasn't even that long, just the sushi got made/brought out really quickly. Vince bought his girlfriend a drink, and FNF for her and her daughter. Kome bucks from Krystin. Birthday camembert, birthday Fried ice cream, birthday Taiyaki.
R&M needs: one of the high chairs is broken at the bottom, just needs some wood glue.
86'd items/ need more: Straws (sent John to the store and he got a pack for the night as there were kids' parties), clamshell boxes. Big paperclips for the office.
LY Dinner Sales: $7619
Projected Sales : $7990
TY Dinner Sales: $7859
+/- : 3% over LY and $131 under PS
Dinner Covers: 276
Avg PPA: $28.47
Weather: cool evening.
Special events?: PGA Tour
Who worked: Krystin, Lindsey, Ruthy, Clair, Dusten CL. Tori Cktl, Hiroe FR, John SA, Leigh and Patrick Host.
Flow of Business, Cuts and Ticket Times: Started off fairly light, didn't have the usual line at the door. It filled up by 6-6:15, had a 5 top walk in at that time. Wait only got to about 30-35 mins by 7, hung around there, only growing to 40-45 mins just before 9pm. Came off the wait around 9:55, cut Tori, Leigh, and went 3 on. Went 2 on at 10:15, let Dusten close it down at 10:45. No real ticket time issues minus the one listed below.
Specials: Whole Aji 2, Chef's Nigiri Set 13
3 Staff members that stood out (why/how): Another night of everyone on point, no real stand outs. Everyone offering to help and on their toes at all times.
Dusten won the nigiri set contest, and took home a Bullfight card. He also went viral on FB!
Any VIP's in? Susan and Jason, Japanese PGA folks, Vince's girlfriend and daughter, Annie Ray (Kayo and Take's photog), Drako family with the allergies.
Comps& Void Detail: x2 negitoro maki DNL for Drako family, they said the toro was too dark. Toshi said it was fine but we took them off their bill as it did look a little unusual. Recovery kids cooked plate, it came out after all the sushi had come out and the parents had finished. The ticket time wasn't even that long, just the sushi got made/brought out really quickly. Vince bought his girlfriend a drink, and FNF for her and her daughter. Kome bucks from Krystin. Birthday camembert, birthday Fried ice cream, birthday Taiyaki.
R&M needs: one of the high chairs is broken at the bottom, just needs some wood glue.
86'd items/ need more: Straws (sent John to the store and he got a pack for the night as there were kids' parties), clamshell boxes. Big paperclips for the office.
Saturday, March 25, 2017
Saturday 3.25.17
Written By: Elizabeth
LY Lunch Sales: $2765
Projected Sales : $3216
TY Lunch Sales: $1915 ick!
+/- : -31% LY and -$1301 PS
Lunch Covers: 90!
Avg PPA: $21.28 (PPA is decent at least!)
Previous Days Labor: 17%
Previous Days Comps: 4%
Controllable Comps: 8.54% (that DNL for $23 Aji was the kicker)
Weather: Sunny and beautiful! 70s.
Special events?: none that I know of
Who worked: John, Kelly, Renee, Johnny CL. Tori host, Brennan SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slooooooooooow all day. We kept waiting for a pop, and waiting for it and waiting for it. But I think the weather was just too beautiful out for people to come inside. I cut John at 1:30, went 2 on at 2:10, and then cut Renee and Tori at 2:20 as the restaurant slowed to a close.
Nothing much to report other than a spilled soup at B7 and a spilled kids water at B4. Those were the highlights.
3 Staff members that stood out (why/how):
-Staff all were in a great mood today. Maybe it's the weather.
Too slow to really challenge anyone, but I did put John in the back B's for the first time and he did a great job- just had a strange issue with B4 ordering a Sushi lunch then saying she ordered a Bento and then also the guy was brought his kaki and aji he ordered but then said no he ordered the Ankimo. It was the same table that had the kids water spill all over the floor. So that was a little hairy and I taught John a simple lesson of just getting to the heart of what they want. no need to dance around he said she said, just get them what they want.
Any VIP's in?
Tim League
Single lady that comes in on blind dates.
Comps& Void Detail:
Guest Changed mind for the Kaki and the Aji
Recovery for the Ankimo since we also mixed up the Bento situation
FNF Duck/Fois and Seared Aji for Tim and guest
R&M needs:
86'd items/ need more:
Johnny searched the trailer for plastic cups and straws and came up empty handed. So we're going to need those from Sysco or Rest. Depot. very soon
John also told me we are out of clamshells.
LY Lunch Sales: $2765
Projected Sales : $3216
TY Lunch Sales: $1915 ick!
+/- : -31% LY and -$1301 PS
Lunch Covers: 90!
Avg PPA: $21.28 (PPA is decent at least!)
Previous Days Labor: 17%
Previous Days Comps: 4%
Controllable Comps: 8.54% (that DNL for $23 Aji was the kicker)
Weather: Sunny and beautiful! 70s.
Special events?: none that I know of
Who worked: John, Kelly, Renee, Johnny CL. Tori host, Brennan SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slooooooooooow all day. We kept waiting for a pop, and waiting for it and waiting for it. But I think the weather was just too beautiful out for people to come inside. I cut John at 1:30, went 2 on at 2:10, and then cut Renee and Tori at 2:20 as the restaurant slowed to a close.
Nothing much to report other than a spilled soup at B7 and a spilled kids water at B4. Those were the highlights.
3 Staff members that stood out (why/how):
-Staff all were in a great mood today. Maybe it's the weather.
Too slow to really challenge anyone, but I did put John in the back B's for the first time and he did a great job- just had a strange issue with B4 ordering a Sushi lunch then saying she ordered a Bento and then also the guy was brought his kaki and aji he ordered but then said no he ordered the Ankimo. It was the same table that had the kids water spill all over the floor. So that was a little hairy and I taught John a simple lesson of just getting to the heart of what they want. no need to dance around he said she said, just get them what they want.
Any VIP's in?
Tim League
Single lady that comes in on blind dates.
Comps& Void Detail:
Guest Changed mind for the Kaki and the Aji
Recovery for the Ankimo since we also mixed up the Bento situation
FNF Duck/Fois and Seared Aji for Tim and guest
R&M needs:
86'd items/ need more:
Johnny searched the trailer for plastic cups and straws and came up empty handed. So we're going to need those from Sysco or Rest. Depot. very soon
John also told me we are out of clamshells.
Friday PM Recap 3/24
Written By: Chelsea
LY Dinner Sales: $7427
Projected Sales : $7683
TY Dinner Sales: $8024
+/- : 8% over LY and $341 over PS
Dinner Covers: 285
Avg PPA: $28.15
Weather: cool ish!
Special events?: Friday!
Who worked: Renee, Johnny, Krystin, Ruthy, Dusten CL. Tori Cktl, Emily FR and John SA. Patrick and Melisa Host.
Flow of Business, Cuts and Ticket Times: Started off fairly steady. Hit a 45 min wait by 6:15, hung around there until around 9 pm when it grew a little closer to an hour. Luckily it wound down from there to 15-20 min by 10. Cut Tori and Renee at 10:15, Patrick and Johnny at 10:30, Krystin at 10:35 and let Ruthy and Dusten close it down. Had a walk in 6 top at 6:35, another at 8:45, and a few 5 tops throughout the night.
Ticket times were all over the place today. Had some Agedashi Tofus hit 20-25 minutes during a rush around 7:30, some Misos run almost 15 mins because of some new way that they are prepared? A Takoyaki hit almost 30 minutes towards the later pop around 9. The sushi and rolls were coming out a lot faster, sometimes even faster than edamame. Midnight Suns were taking a while, as there weren't enough rolls premade, and there was some miscommunication if more needed to be made at one point. Emily accidentally took an Ika-yaki to the wrong place, and the refire didn't come out until almost 40 minutes after the order had been put in. Luckily, the table had a lot of food that came out in the meantime, so they were happy when it came out. No customer comps or issues for these.
Just had a couple weird incidents, one of Ruthy's tables had a woman that put a set of our chopsticks in her hair, and then tried to leave with them still in her hair. Take let me know that they were ours, so I went out and asked the woman back for them politely as they were walking out, with Dusten behind me. The woman hesitantly gave them back, and then a few minutes later, her husband came in angry that they had just spent $200 and that we were concerned about chopsticks. I tried to explain but he wasn't having it, and luckily Take was there to step in and let the man know that they're not for sale, and it doesn't matter how much they spent, that they were trying to steal our property. He gave Take an earful, but eventually left. (Although they spent $200, they hardly tipped 10%, and that was before the chopstick incident.)
Sushi bar printer ran out of paper and then didn't come back to life once the paper was replaced again around 8:45. Turning it off and back on didn't work, but then I had Toshi unplug it from the back of the machine and then plug it back in, and it started printing normally again.
Specials: Whole Aji (4) and Chef's Nigiri Set (10)
3 Staff members that stood out (why/how): Everyone was working together tonight and helping out. Good moods all around until the end when folks started running out of steam. Even then, they kept it strong and moving.
Tori accidentally clocked in as Host at first, I think I fixed it, ended up just putting her as Host from 5:30-5:30 and then Cocktail from then on. Wasn't sure how to delete the Host clock-in.
Mr Tran gave me a piece of paper with days that he can't work, but that are already on the schedule. It's Mon 3/27, Tues 3/28, Wed 3/29, Tue 4/4, and Wed 4/5. He said that after that, he can only work Thursday - Sunday, four days a week. He said that he had already let Toshi know and that Toshi had told him to let me know, but Toshi said that he told Mr Tran that he needed to find covers for those shifts, and was planning on showing him how to do it on HotSchedules after the shift, but he left before that. Toshi and I will show Mr Tran how to use Hotschedules tomorrow to release those shifts and find covers.
Any VIP's in? Kelly and Julie, Take's neighbor.
Comps& Void Detail: Emp Day Off for Kelly, FNF Avo nigiri for Julie, torotaku misring that was supposed to be negihama, one DNL Whole Aji, the girl said she comes in and orders it at least once a week and that the bones were chewy. Take said to comp it this time, so I did. Void BF Carpaccio, folks had a soy allergy and Take let us know it has soy before they made it. Birthday Taiyaki, and a Birthday pudding. $15 Promo Kome Bucks. One FNF Aburi Hamachi sent by Elizabeth.
R&M needs:
86'd items/ need more: King Salmon, Yaki-Onigiri, low on Raspberry Sake.
LY Dinner Sales: $7427
Projected Sales : $7683
TY Dinner Sales: $8024
+/- : 8% over LY and $341 over PS
Dinner Covers: 285
Avg PPA: $28.15
Weather: cool ish!
Special events?: Friday!
Who worked: Renee, Johnny, Krystin, Ruthy, Dusten CL. Tori Cktl, Emily FR and John SA. Patrick and Melisa Host.
Flow of Business, Cuts and Ticket Times: Started off fairly steady. Hit a 45 min wait by 6:15, hung around there until around 9 pm when it grew a little closer to an hour. Luckily it wound down from there to 15-20 min by 10. Cut Tori and Renee at 10:15, Patrick and Johnny at 10:30, Krystin at 10:35 and let Ruthy and Dusten close it down. Had a walk in 6 top at 6:35, another at 8:45, and a few 5 tops throughout the night.
Ticket times were all over the place today. Had some Agedashi Tofus hit 20-25 minutes during a rush around 7:30, some Misos run almost 15 mins because of some new way that they are prepared? A Takoyaki hit almost 30 minutes towards the later pop around 9. The sushi and rolls were coming out a lot faster, sometimes even faster than edamame. Midnight Suns were taking a while, as there weren't enough rolls premade, and there was some miscommunication if more needed to be made at one point. Emily accidentally took an Ika-yaki to the wrong place, and the refire didn't come out until almost 40 minutes after the order had been put in. Luckily, the table had a lot of food that came out in the meantime, so they were happy when it came out. No customer comps or issues for these.
Just had a couple weird incidents, one of Ruthy's tables had a woman that put a set of our chopsticks in her hair, and then tried to leave with them still in her hair. Take let me know that they were ours, so I went out and asked the woman back for them politely as they were walking out, with Dusten behind me. The woman hesitantly gave them back, and then a few minutes later, her husband came in angry that they had just spent $200 and that we were concerned about chopsticks. I tried to explain but he wasn't having it, and luckily Take was there to step in and let the man know that they're not for sale, and it doesn't matter how much they spent, that they were trying to steal our property. He gave Take an earful, but eventually left. (Although they spent $200, they hardly tipped 10%, and that was before the chopstick incident.)
Sushi bar printer ran out of paper and then didn't come back to life once the paper was replaced again around 8:45. Turning it off and back on didn't work, but then I had Toshi unplug it from the back of the machine and then plug it back in, and it started printing normally again.
Specials: Whole Aji (4) and Chef's Nigiri Set (10)
3 Staff members that stood out (why/how): Everyone was working together tonight and helping out. Good moods all around until the end when folks started running out of steam. Even then, they kept it strong and moving.
Tori accidentally clocked in as Host at first, I think I fixed it, ended up just putting her as Host from 5:30-5:30 and then Cocktail from then on. Wasn't sure how to delete the Host clock-in.
Mr Tran gave me a piece of paper with days that he can't work, but that are already on the schedule. It's Mon 3/27, Tues 3/28, Wed 3/29, Tue 4/4, and Wed 4/5. He said that after that, he can only work Thursday - Sunday, four days a week. He said that he had already let Toshi know and that Toshi had told him to let me know, but Toshi said that he told Mr Tran that he needed to find covers for those shifts, and was planning on showing him how to do it on HotSchedules after the shift, but he left before that. Toshi and I will show Mr Tran how to use Hotschedules tomorrow to release those shifts and find covers.
Any VIP's in? Kelly and Julie, Take's neighbor.
Comps& Void Detail: Emp Day Off for Kelly, FNF Avo nigiri for Julie, torotaku misring that was supposed to be negihama, one DNL Whole Aji, the girl said she comes in and orders it at least once a week and that the bones were chewy. Take said to comp it this time, so I did. Void BF Carpaccio, folks had a soy allergy and Take let us know it has soy before they made it. Birthday Taiyaki, and a Birthday pudding. $15 Promo Kome Bucks. One FNF Aburi Hamachi sent by Elizabeth.
R&M needs:
86'd items/ need more: King Salmon, Yaki-Onigiri, low on Raspberry Sake.
Friday, March 24, 2017
Friday AM 3.24.17
Written By: Elizabeth
LY Lunch Sales: $2930
Projected Sales : $3100
TY Lunch Sales: $2797
+/- : -5% LY and -$303 PS
Lunch Covers: 150
Avg PPA: $18.65
Previous Days Labor:19%
Previous Days Comps: 4%
Controllable Comps: .57% ($2 recovery)
Weather: Rainy and overcast. 70s. Rain on and off. Sun came out after 3pm.
Special events?: Friday.
Who worked: Lindsey, John, Kelly, Clair CL. Tori Host, Brennan SA, Emily FR
Flow of Business, Cuts and Ticket Times:
Filled up by 11:55 and went on a wait. Came off the wait, briefly, around 12:55. Then went back on the wait a few minutes later.
The sushi printer stopped printing around 11:45 and we never got it up and running after that. I changed the ribbon (that was jammed at first) and the paper, but still never got it working so the entire shift we had to hand the tickets over to the sushi bar as they printed in the service station. Didn't seem to interrupt anything too bad, just a hassle more than anything. I called POS solutions after 2pm and we
Kitchen ticket times rose to about 25 minutes around 12:45/1:15. A Shumai took 28 minutes to hit the table (I comp'd it), and an ebi fry took about 25 minutes to hit the sushi bar to an already cranky older woman. I didn't comp the ebi fry because I thought she was just hangry, and also Take sent them two pieces of Zato-Ichi, but she didn't tip Clair, so I guess she held a grudge. Had a Amazu Kara age take a little while for A3, which shouldn't have been a big deal since they already had a bento and a sushi lunch, but they were getting impatient with Kelly. We also ran out of rice bowls at that time too. A perfect storm of events.
And again right at the end of service the kitchen got slammed. Had a few 25 minute ticket times again, with some not so happy people. Got through the shifts without having to make any major comps, but it was a close call.
Business stayed steady and we got off the wait at 1:55, had a table walk in right at 2pm and then that was it.
After yesterdays Yelp debacle I made it a point to highlight some 5 start reviews and positive notes on the service. I hope that helped lift everyone's spirits, It wasn't my intent to dampen them.
3 Staff members that stood out (why/how):
-Emily dropped an order of tori teba right at the end of service for a table that had already waited about 20 minutes for them. They did not want them.
-all servers struggled with keeping waters full today. I noticed quite a few tables that were totally empty and in need of water. I mentioned it to John at one point, and he seemed aloof (it was B1). So maybe adding that to the shift notes about being aware of when tables are low, and if you don't have time, ask someone.
Any VIP's in?
Jason from Glazers
John Lee
Gasket Guy
Comps& Void Detail:
ANA
Long Time on the Shumai
$20 Kome Bucks redeemed from last Friday's Emily/Johnny Sapporo spill.
FNF for John Lee
Recovery for the dropped wings
Spill for the dropped wings.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2930
Projected Sales : $3100
TY Lunch Sales: $2797
+/- : -5% LY and -$303 PS
Lunch Covers: 150
Avg PPA: $18.65
Previous Days Labor:19%
Previous Days Comps: 4%
Controllable Comps: .57% ($2 recovery)
Weather: Rainy and overcast. 70s. Rain on and off. Sun came out after 3pm.
Special events?: Friday.
Who worked: Lindsey, John, Kelly, Clair CL. Tori Host, Brennan SA, Emily FR
Flow of Business, Cuts and Ticket Times:
Filled up by 11:55 and went on a wait. Came off the wait, briefly, around 12:55. Then went back on the wait a few minutes later.
The sushi printer stopped printing around 11:45 and we never got it up and running after that. I changed the ribbon (that was jammed at first) and the paper, but still never got it working so the entire shift we had to hand the tickets over to the sushi bar as they printed in the service station. Didn't seem to interrupt anything too bad, just a hassle more than anything. I called POS solutions after 2pm and we
Kitchen ticket times rose to about 25 minutes around 12:45/1:15. A Shumai took 28 minutes to hit the table (I comp'd it), and an ebi fry took about 25 minutes to hit the sushi bar to an already cranky older woman. I didn't comp the ebi fry because I thought she was just hangry, and also Take sent them two pieces of Zato-Ichi, but she didn't tip Clair, so I guess she held a grudge. Had a Amazu Kara age take a little while for A3, which shouldn't have been a big deal since they already had a bento and a sushi lunch, but they were getting impatient with Kelly. We also ran out of rice bowls at that time too. A perfect storm of events.
And again right at the end of service the kitchen got slammed. Had a few 25 minute ticket times again, with some not so happy people. Got through the shifts without having to make any major comps, but it was a close call.
Business stayed steady and we got off the wait at 1:55, had a table walk in right at 2pm and then that was it.
After yesterdays Yelp debacle I made it a point to highlight some 5 start reviews and positive notes on the service. I hope that helped lift everyone's spirits, It wasn't my intent to dampen them.
3 Staff members that stood out (why/how):
-Emily dropped an order of tori teba right at the end of service for a table that had already waited about 20 minutes for them. They did not want them.
-all servers struggled with keeping waters full today. I noticed quite a few tables that were totally empty and in need of water. I mentioned it to John at one point, and he seemed aloof (it was B1). So maybe adding that to the shift notes about being aware of when tables are low, and if you don't have time, ask someone.
Any VIP's in?
Jason from Glazers
John Lee
Gasket Guy
Comps& Void Detail:
ANA
Long Time on the Shumai
$20 Kome Bucks redeemed from last Friday's Emily/Johnny Sapporo spill.
FNF for John Lee
Recovery for the dropped wings
Spill for the dropped wings.
R&M needs:
86'd items/ need more:
Thursday, March 23, 2017
Thursday PM recap 3/23/17
Written By: Liam and Leary
LY Dinner Sales:5,253
Projected Sales :5,615 (+777)
TY Dinner Sales:6,392
+/- : + 1,139, + 22%.
Dinner Covers: 205
Avg PPA: 31.18
Weather: Nice and warm, a little gusty.
Special events?:N/A
Who worked: Lindsey, Renee, Krystin, Kelly, Dusten CL, Jon CKTL, Tori H, Melisa H, Emily FR, Brennan SA.
Flow of Business, Cuts and Ticket Times:
We were off to a bit of a slow start. We had got very busy around 7:30 but our longest wait was at 9:00 which was up to about 30 minutes. During happy hour we had some long ticket times in the BOH and had several fry items hit 20 minutes or more for a few tables. I ran all the long ticket times to the tables to make sure the tables were still happy. There was one table that Vince communicated to me that the kids cooked plate was taking long so we could send them something. They chose to order a salmon nigiri piece which I comped as a recovery. The sushi bar was down a person so we ran with 4 as a house shift was still available. As we went off the wait around 9:30 I cut Lindsey and Renee, and Renee was a double. I cut Melisa and Jon around 9:00.
Specials:
Whole Aji Sashimi-
Chef's nigiri set-
3 Staff members that stood out (why/how):
-John was helping servers run sushi and helping pre-bus tables.
-Steve came into the office and told Leary and I he would like to put in his two weeks around 8 oclock as soon as he was cut. He also said he may or may not make it to his shift tomorrow. He seemed pretty frustrated. He seemed to be struggling on fryer station and had several long ticket times.
-Krystin was helpful and communicated with other servers to see if they needed any help in downtime.
Any VIP's in?
Comps& Void Detail: 1 b-day dessert, 1 ANA discount, kaki fry was 86'd, 1 salmon nigiri was comped because ticket times ran long in the kitchen.
R&M needs:
86'd items/ need more: green tea. Down to 1 bottle of rose.
LY Dinner Sales:5,253
Projected Sales :5,615 (+777)
TY Dinner Sales:6,392
+/- : + 1,139, + 22%.
Dinner Covers: 205
Avg PPA: 31.18
Weather: Nice and warm, a little gusty.
Special events?:N/A
Who worked: Lindsey, Renee, Krystin, Kelly, Dusten CL, Jon CKTL, Tori H, Melisa H, Emily FR, Brennan SA.
Flow of Business, Cuts and Ticket Times:
We were off to a bit of a slow start. We had got very busy around 7:30 but our longest wait was at 9:00 which was up to about 30 minutes. During happy hour we had some long ticket times in the BOH and had several fry items hit 20 minutes or more for a few tables. I ran all the long ticket times to the tables to make sure the tables were still happy. There was one table that Vince communicated to me that the kids cooked plate was taking long so we could send them something. They chose to order a salmon nigiri piece which I comped as a recovery. The sushi bar was down a person so we ran with 4 as a house shift was still available. As we went off the wait around 9:30 I cut Lindsey and Renee, and Renee was a double. I cut Melisa and Jon around 9:00.
Specials:
Whole Aji Sashimi-
Chef's nigiri set-
3 Staff members that stood out (why/how):
-John was helping servers run sushi and helping pre-bus tables.
-Steve came into the office and told Leary and I he would like to put in his two weeks around 8 oclock as soon as he was cut. He also said he may or may not make it to his shift tomorrow. He seemed pretty frustrated. He seemed to be struggling on fryer station and had several long ticket times.
-Krystin was helpful and communicated with other servers to see if they needed any help in downtime.
Any VIP's in?
Comps& Void Detail: 1 b-day dessert, 1 ANA discount, kaki fry was 86'd, 1 salmon nigiri was comped because ticket times ran long in the kitchen.
R&M needs:
86'd items/ need more: green tea. Down to 1 bottle of rose.
Thursday AM 3.23.17
Written By: Elizabeth
LY Lunch Sales: $1559
Projected Sales : $2320
TY Lunch Sales: $1864
+/- : -20% LY and -$456
Lunch Covers: 108
Avg PPA: $17.26
Previous Days Labor: 24%
Previous Days Comps: 6%
Controllable Comps: 0%
Weather: Sunny and beautiful. high 70s
Special events?: none
Who worked: Sayo, Alex, Renee, Johnny CL. Melisa Host, Brennan SA, Emily FR.
Flow of Business, Cuts and Ticket Times:
Solid start to the day, and while we didn't go on a wait, we were consistently busy throughout the day. Started to slow down after 1pm, and I cut Sayo at 1:15, and Alex at 1:30. A few other tables came in during that time, but nothing crazy.
Alex and Sayo both had an issue with some tickets going missing. Alex's A7 it was 2 sushi lunches, that we got out fast once we realized the ticket was missing- they were fine with waiting. And Sayo had a ticket jam in the printer. But she caught that right away.
Other than those two things, it was a pretty solid and mellow lunch.
3 Staff members that stood out (why/how):
-Renee was back from vacation and in a great mood- we talked about her trip
Any VIP's in?
Rob
Take sent two pieces of Zato Ichi to two guys at A1, previous customers of Sushi A Go Go
Comps& Void Detail:
voided katsu don- johnny meant gyudon
Kome Bucks
Birthday
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1559
Projected Sales : $2320
TY Lunch Sales: $1864
+/- : -20% LY and -$456
Lunch Covers: 108
Avg PPA: $17.26
Previous Days Labor: 24%
Previous Days Comps: 6%
Controllable Comps: 0%
Weather: Sunny and beautiful. high 70s
Special events?: none
Who worked: Sayo, Alex, Renee, Johnny CL. Melisa Host, Brennan SA, Emily FR.
Flow of Business, Cuts and Ticket Times:
Solid start to the day, and while we didn't go on a wait, we were consistently busy throughout the day. Started to slow down after 1pm, and I cut Sayo at 1:15, and Alex at 1:30. A few other tables came in during that time, but nothing crazy.
Alex and Sayo both had an issue with some tickets going missing. Alex's A7 it was 2 sushi lunches, that we got out fast once we realized the ticket was missing- they were fine with waiting. And Sayo had a ticket jam in the printer. But she caught that right away.
Other than those two things, it was a pretty solid and mellow lunch.
3 Staff members that stood out (why/how):
-Renee was back from vacation and in a great mood- we talked about her trip
Any VIP's in?
Rob
Take sent two pieces of Zato Ichi to two guys at A1, previous customers of Sushi A Go Go
Comps& Void Detail:
voided katsu don- johnny meant gyudon
Kome Bucks
Birthday
R&M needs:
86'd items/ need more:
Wednesday, March 22, 2017
Wednesday 3/22/17 PM recap
Written By: Dusten
LY Dinner Sales:5796
Projected Sales :5967
TY Dinner Sales: 5698
+/- : 2% down from LY, short of PS by $269
Dinner Covers: 217
Avg PPA:26.26
Weather: Warm, sunny.
Special events?: National Goof Off Day
Who worked: Liam, Mandy Ruthy, Sophia CL, Leigh SA, Emily FR, Melisa and John H
Flow of Business, Cuts and Ticket Times: Modest start to dinner service. Not quite slow, but a definite departure from the last two weeks. We went on a short a wait just before 7pm. We got a hefty pop at 8:30- usually when I start looking to make cuts. Wait times went upwards of 30 minutes. No ticket time issues. Early in the shift Ruthy said her A4 seemed a little peeved that their moriawase took longer than the surrounding table's fries and yakiniku. I went out just as she mentioned it. I went to check on them and they seemed fine. Smooth night otherwise. We sat the last tables on the list at about 9:15. I cut Melisa then. Liam was next at 9:30 and I let Sophia take the rest at 9:45.
Specials: 2 aji, 16 carpaccio specials.
3 Staff members that stood out (why/how): Lindsey texted me at about 3:30 to say she was having migraines and couldn't get anyone to cover for her. As I understand, she has been having issues with migraines lately. So... we went 4 on tonight. Solid crew though, so I wasn't too worried.
-Leigh had some hustle tonight! She seemed downright chipper at the beginning of the shift. She was all over the place, in a good way. She did have a fairly large tray slip from her grip. John stepped in and they got it cleaned up. She also discovered a huge whipped cream explosion in the bev cooler and got right to cleaning it up. Nice to see her taking initiative and moving with purpose.
-No issues with the host stand tonight. I was helping more on the floor so I didn't get to monitor too closely.
Any VIP's in? Dan (used to work here, grad student, tall, glasses) and his girlfriend. Kayo and Kaya with another person. A couple of faces I recognized.
Comps& Void Detail: 2 bday desserts. $15 Kome bucks. $10 kome bucks from Sophia.
R&M needs:
86'd items/ need more:
LY Dinner Sales:5796
Projected Sales :5967
TY Dinner Sales: 5698
+/- : 2% down from LY, short of PS by $269
Dinner Covers: 217
Avg PPA:26.26
Weather: Warm, sunny.
Special events?: National Goof Off Day
Who worked: Liam, Mandy Ruthy, Sophia CL, Leigh SA, Emily FR, Melisa and John H
Flow of Business, Cuts and Ticket Times: Modest start to dinner service. Not quite slow, but a definite departure from the last two weeks. We went on a short a wait just before 7pm. We got a hefty pop at 8:30- usually when I start looking to make cuts. Wait times went upwards of 30 minutes. No ticket time issues. Early in the shift Ruthy said her A4 seemed a little peeved that their moriawase took longer than the surrounding table's fries and yakiniku. I went out just as she mentioned it. I went to check on them and they seemed fine. Smooth night otherwise. We sat the last tables on the list at about 9:15. I cut Melisa then. Liam was next at 9:30 and I let Sophia take the rest at 9:45.
Specials: 2 aji, 16 carpaccio specials.
3 Staff members that stood out (why/how): Lindsey texted me at about 3:30 to say she was having migraines and couldn't get anyone to cover for her. As I understand, she has been having issues with migraines lately. So... we went 4 on tonight. Solid crew though, so I wasn't too worried.
-Leigh had some hustle tonight! She seemed downright chipper at the beginning of the shift. She was all over the place, in a good way. She did have a fairly large tray slip from her grip. John stepped in and they got it cleaned up. She also discovered a huge whipped cream explosion in the bev cooler and got right to cleaning it up. Nice to see her taking initiative and moving with purpose.
-No issues with the host stand tonight. I was helping more on the floor so I didn't get to monitor too closely.
Any VIP's in? Dan (used to work here, grad student, tall, glasses) and his girlfriend. Kayo and Kaya with another person. A couple of faces I recognized.
Comps& Void Detail: 2 bday desserts. $15 Kome bucks. $10 kome bucks from Sophia.
R&M needs:
86'd items/ need more:
Wednesday AM Recap 3/22/17
Written By: Leary
LY Lunch Sales: 1653
Projected Sales : 1887 (+5)
TY Lunch Sales: 1892
+/- : +239, +14%
Lunch Covers: 93
Avg PPA: 20.34
Previous Days Labor: 24%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Warm & Sunny
Special events?:
Who worked:
Mandy, Sayo, Alex, Johnny Cl, Melisa, Hiroe FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Slow and steady lunch. Not much to report. Had a few small waves of tables throughout the day. We did have a couple of tables on the wait around 1, but then had about half the restaurant get up shortly after. Cut Mandy at 120, and went 1 on at 150. Ticket times were good. No customer issues or comps.
The first lady of Texas came in with a couple of friends at noon, and sat at B4. Mandy took care of them, and she said they enjoyed everything. The state police came in early to scope out the place, and ended up eating lunch at A5. They were the most polite cops I've ever dealt with.
Fun Fact: Cecilia Abbot is the first Hispanic First Lady of Texas. Also, she is apparently allergic to smiling.
I ordered a Fat Samurai & Endo in NY for lunch today. The fish in the Endo was a little off, but ok. The Fat Samurai was pretty bad. The Hamachi scraps tasted pretty old. The shrimp also tasted pretty off. I let Kazu know, and asked him to check the items before the dinner shift. I ended up throwing half my lunch away because it tasted so bad and was making my stomach unsettled. There are a couple employees that have had the flu here recently so I'm hoping that it's me that's off, but I eat those rolls semi-regularly and they were pretty bad today.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
-First Lady of Texas Mrs. Cecilia Abbot
Comps& Void Detail:
R&M needs:
Rodrigo told me that he was unable to do the repairs on the patio for us. I'm going to reach out to another handy man I know tonight.
86'd items/ need more:
LY Lunch Sales: 1653
Projected Sales : 1887 (+5)
TY Lunch Sales: 1892
+/- : +239, +14%
Lunch Covers: 93
Avg PPA: 20.34
Previous Days Labor: 24%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Warm & Sunny
Special events?:
Who worked:
Mandy, Sayo, Alex, Johnny Cl, Melisa, Hiroe FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Slow and steady lunch. Not much to report. Had a few small waves of tables throughout the day. We did have a couple of tables on the wait around 1, but then had about half the restaurant get up shortly after. Cut Mandy at 120, and went 1 on at 150. Ticket times were good. No customer issues or comps.
The first lady of Texas came in with a couple of friends at noon, and sat at B4. Mandy took care of them, and she said they enjoyed everything. The state police came in early to scope out the place, and ended up eating lunch at A5. They were the most polite cops I've ever dealt with.
Fun Fact: Cecilia Abbot is the first Hispanic First Lady of Texas. Also, she is apparently allergic to smiling.
I ordered a Fat Samurai & Endo in NY for lunch today. The fish in the Endo was a little off, but ok. The Fat Samurai was pretty bad. The Hamachi scraps tasted pretty old. The shrimp also tasted pretty off. I let Kazu know, and asked him to check the items before the dinner shift. I ended up throwing half my lunch away because it tasted so bad and was making my stomach unsettled. There are a couple employees that have had the flu here recently so I'm hoping that it's me that's off, but I eat those rolls semi-regularly and they were pretty bad today.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
-First Lady of Texas Mrs. Cecilia Abbot
Comps& Void Detail:
R&M needs:
Rodrigo told me that he was unable to do the repairs on the patio for us. I'm going to reach out to another handy man I know tonight.
86'd items/ need more:
Tuesday, March 21, 2017
Tuesday PM 3.21.17
Written By: Elizabeth
LY Dinner Sales: $4454
Projected Sales : $5572
TY Dinner Sales:$4977
+/- : +12% LY and -$595 PS
Dinner Covers: 187
Avg PPA: $26.61
Weather: Mid 70s, breezey, beautiful...cover-girl?
Special events?: Tuesday.
Who worked: mandy, Liam, Lindsey, Cindy, Clair CL. John/Chelsea host, Leigh SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow start to the night and it felt like it wasn't going to pick up, but I knew since daylight savings time has extended the sunshine, it would be a late pop. We finally went on a full wait around 7:45. Wait times stuck around 30 minutes. Had a walk in 6 top and a 5 top, but other than that just one party at 8pm with 11ppl that showed up punctual and complete!
B1 was 3 dudes (I think they were Japanese) that wanted the onigiri without the nikiri, and not toasted. It was slow enough that Vince allowed it...they ordered 10!
The highlight of the evening was S11-12. It was a woman and her "daughter" and they had a very entitled air about them as soon as they arrived. The young woman tried to order a bottle of Sake, and Chelsea carded her. She said she forgot her ID. The mom tried to to order for them, that whole song and dance, Chelsea was nice enough but firm. I stood by to keep an eye and ear out. The girl ordered a green tea instead. When the glass of sake and green tea came out, I kept an eye on them, they went outside and the girl immediately took a sip of the sake. I let it slide.
Then we tried to seat them at B8, but then they decided they wanted sushi bar. So they ended up at S12 (not my favorite, since I knew they were being shady to begin with) They were already shady with Clair when the woman ordered a small bottle of Bride of Fox for herself (I know with Wine we can't serve an entire bottle to one person, but is it the same with sake, of both sizes??). Anyhow, Clair was already aware of the situation and kept an eye. I kept an eye, and finally, saw another sip being taken a little into their meal. I went over and explained the situation, about TABC and laws and how they work. I SHOULD have taken the sake but I told her that I would have to if I couldn't trust her not to drink it. She said she wouldn't. I kept an eye on them the rest of the time, and I didn't see her take a sip, but they did leave 1/3 of the bottle behind. On the way out the older woman said, in passing, to Chelsea, "we won't be back!"...so expect maybe a Yelp review.
3 Staff members that stood out (why/how):
-Mandy was helping to bus other sections in her downtime.
-Clair got a little 'tude with Chelsea about seating a 3-top at the sushi bar instead of two 2's. She seemed to brush it off later, but I have already mentioned it to Leary for her eval.
-Beorn worked fry tonight and seemed to do a good job. I"m sure Vince can say one way or another, but that was my two cents. His items looked good.
Any VIP's in?
no, actually.
Comps& Void Detail:
a few bday desserts, $10 in Kome Bucks Redeemed (from Dusten- the note said "No Bones!")
I used the Kome bucks comp also for a free edamame promo for downloading the App.
Speaking of the App, they have finally created one for the back of house. I will go over it in the meeting this Friday.
R&M needs:
86'd items/ need more:
Towels, green tea.
LY Dinner Sales: $4454
Projected Sales : $5572
TY Dinner Sales:$4977
+/- : +12% LY and -$595 PS
Dinner Covers: 187
Avg PPA: $26.61
Weather: Mid 70s, breezey, beautiful...cover-girl?
Special events?: Tuesday.
Who worked: mandy, Liam, Lindsey, Cindy, Clair CL. John/Chelsea host, Leigh SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow start to the night and it felt like it wasn't going to pick up, but I knew since daylight savings time has extended the sunshine, it would be a late pop. We finally went on a full wait around 7:45. Wait times stuck around 30 minutes. Had a walk in 6 top and a 5 top, but other than that just one party at 8pm with 11ppl that showed up punctual and complete!
B1 was 3 dudes (I think they were Japanese) that wanted the onigiri without the nikiri, and not toasted. It was slow enough that Vince allowed it...they ordered 10!
The highlight of the evening was S11-12. It was a woman and her "daughter" and they had a very entitled air about them as soon as they arrived. The young woman tried to order a bottle of Sake, and Chelsea carded her. She said she forgot her ID. The mom tried to to order for them, that whole song and dance, Chelsea was nice enough but firm. I stood by to keep an eye and ear out. The girl ordered a green tea instead. When the glass of sake and green tea came out, I kept an eye on them, they went outside and the girl immediately took a sip of the sake. I let it slide.
Then we tried to seat them at B8, but then they decided they wanted sushi bar. So they ended up at S12 (not my favorite, since I knew they were being shady to begin with) They were already shady with Clair when the woman ordered a small bottle of Bride of Fox for herself (I know with Wine we can't serve an entire bottle to one person, but is it the same with sake, of both sizes??). Anyhow, Clair was already aware of the situation and kept an eye. I kept an eye, and finally, saw another sip being taken a little into their meal. I went over and explained the situation, about TABC and laws and how they work. I SHOULD have taken the sake but I told her that I would have to if I couldn't trust her not to drink it. She said she wouldn't. I kept an eye on them the rest of the time, and I didn't see her take a sip, but they did leave 1/3 of the bottle behind. On the way out the older woman said, in passing, to Chelsea, "we won't be back!"...so expect maybe a Yelp review.
3 Staff members that stood out (why/how):
-Mandy was helping to bus other sections in her downtime.
-Clair got a little 'tude with Chelsea about seating a 3-top at the sushi bar instead of two 2's. She seemed to brush it off later, but I have already mentioned it to Leary for her eval.
-Beorn worked fry tonight and seemed to do a good job. I"m sure Vince can say one way or another, but that was my two cents. His items looked good.
Any VIP's in?
no, actually.
Comps& Void Detail:
a few bday desserts, $10 in Kome Bucks Redeemed (from Dusten- the note said "No Bones!")
I used the Kome bucks comp also for a free edamame promo for downloading the App.
Speaking of the App, they have finally created one for the back of house. I will go over it in the meeting this Friday.
R&M needs:
86'd items/ need more:
Towels, green tea.
Tuesday AM Recap 3/21/17
Written By: Leary
LY Lunch Sales: 1966
Projected Sales : 2124 (-892)
TY Lunch Sales: 1942
+/- : -24, 1%
Lunch Covers: 107
Avg PPA: 18.15
Previous Days Labor: 22%
Previous Days Comps: 4.81%
Controllable Comps: 9.12 %
Weather: Sunny & Warm
Special events?:
Who worked:
John, Sayo, Kelly, Johnny Cl, Melisa H, Leigh SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Pretty calm lunch today. Steady flow of tables most of day, but never hit a wait. Had a walk in 8-top of adorable old men that were super excited about our $2 Asahis. Emptied out a little before 1, but we had another late pop around 120. Nothing crazy, but it kept us steady until close. Ticket times were great. No customer issues or controllable comps.
Specials:
3 Staff members that stood out (why/how):
-Had 2 interviews in a row show up! Broke my no-show streak. I'm hiring both as part time hosts
-Melisa has seem to be a little more focused at the host stand the past couple of days. Good to see a bit of a turn around
Any VIP's in?
Rob
Comps& Void Detail:
Emp Kome Bucks for Kelly
R&M needs:
-Andy came by to check out the flood lights and agreed that replacing them is a good idea. He is going to shop and price some LED flood lights which draw a lot less energy and will last years rather than months.
-Diego got back to me today and said he is unable to do the repairs on the patio. Reached out to Rodrigo, and waiting to hear back.
-We're good to with Orkin on the 2nd. Sent out the closing checklist for the 2nd, and sent a message out to the staff about the close/emp meeting.
86'd items/ need more:
LY Lunch Sales: 1966
Projected Sales : 2124 (-892)
TY Lunch Sales: 1942
+/- : -24, 1%
Lunch Covers: 107
Avg PPA: 18.15
Previous Days Labor: 22%
Previous Days Comps: 4.81%
Controllable Comps: 9.12 %
Weather: Sunny & Warm
Special events?:
Who worked:
John, Sayo, Kelly, Johnny Cl, Melisa H, Leigh SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Pretty calm lunch today. Steady flow of tables most of day, but never hit a wait. Had a walk in 8-top of adorable old men that were super excited about our $2 Asahis. Emptied out a little before 1, but we had another late pop around 120. Nothing crazy, but it kept us steady until close. Ticket times were great. No customer issues or controllable comps.
Specials:
3 Staff members that stood out (why/how):
-Had 2 interviews in a row show up! Broke my no-show streak. I'm hiring both as part time hosts
-Melisa has seem to be a little more focused at the host stand the past couple of days. Good to see a bit of a turn around
Any VIP's in?
Rob
Comps& Void Detail:
Emp Kome Bucks for Kelly
R&M needs:
-Andy came by to check out the flood lights and agreed that replacing them is a good idea. He is going to shop and price some LED flood lights which draw a lot less energy and will last years rather than months.
-Diego got back to me today and said he is unable to do the repairs on the patio. Reached out to Rodrigo, and waiting to hear back.
-We're good to with Orkin on the 2nd. Sent out the closing checklist for the 2nd, and sent a message out to the staff about the close/emp meeting.
86'd items/ need more:
Monday, March 20, 2017
Monday Recap 3/20 PM
Written By: Chelsea
LY Dinner Sales: $4210
Projected Sales : $5845
TY Dinner Sales: $4544
+/- : 8% over LY and $1301 under PS
Dinner Covers: 171
Avg PPA: $26.57
Weather: warm evening that cooled off a bit.
Special events?: Post SXSW
Who worked: Patrick, Kelly, Krystin, Mandy, Clair CL. Hiroe FR and Leigh SA. Tori and Liam host.
Flow of Business, Cuts and Ticket Times: Started off slow, hit a wait of just about 20 mins around 7:30-8, went off the wait around 8 after seating a walk in 6-top. I hung on to both hosts just in case of a late pop, but ended up cutting Liam at 8:30 once it didn't pick back up. Went 3 on at 8:45, 2 on at 9:10, and let Clair close it down starting at 9:35.
Specials: none
3 Staff members that stood out (why/how):
- No real stand outs. A very chill evening, everyone was in good spirits and helping out. Woot!
Any VIP's in? Old John, Kazu of Fukumoto.
Comps& Void Detail: SIN for Olamaie folks, The Grand folks, Fukumoto, Whistler's, Titaya's, one Promo Bucks, Kome bucks from Kelly. DNL Gyu nigiri, void Shrimp Tempura misring.
R&M needs:
86'd items/ need more: Anago
LY Dinner Sales: $4210
Projected Sales : $5845
TY Dinner Sales: $4544
+/- : 8% over LY and $1301 under PS
Dinner Covers: 171
Avg PPA: $26.57
Weather: warm evening that cooled off a bit.
Special events?: Post SXSW
Who worked: Patrick, Kelly, Krystin, Mandy, Clair CL. Hiroe FR and Leigh SA. Tori and Liam host.
Flow of Business, Cuts and Ticket Times: Started off slow, hit a wait of just about 20 mins around 7:30-8, went off the wait around 8 after seating a walk in 6-top. I hung on to both hosts just in case of a late pop, but ended up cutting Liam at 8:30 once it didn't pick back up. Went 3 on at 8:45, 2 on at 9:10, and let Clair close it down starting at 9:35.
Specials: none
3 Staff members that stood out (why/how):
- No real stand outs. A very chill evening, everyone was in good spirits and helping out. Woot!
Any VIP's in? Old John, Kazu of Fukumoto.
Comps& Void Detail: SIN for Olamaie folks, The Grand folks, Fukumoto, Whistler's, Titaya's, one Promo Bucks, Kome bucks from Kelly. DNL Gyu nigiri, void Shrimp Tempura misring.
R&M needs:
86'd items/ need more: Anago
Monday AM Recap 3/20/17
Written By: Leary
LY Lunch Sales: 1794
Projected Sales : 2125 (-78)
TY Lunch Sales: 2047
+/- : +253, +14%
Lunch Covers: 118
Avg PPA: 17.35
Previous Days Labor: 23%
Previous Days Comps: 9%
Controllable Comps: 2%
Weather: Warm & Sunny
Special events?:
Who worked:
Kelly, Patrick, Alex, Johnny Cl, Melisa H, Hiroe FR, Leigh SA
Flow of Business, Cuts and Ticket Times:
It was a slower start on the floor. We did get a couple waves of tables aorund 12 and 1230, but never went on a wait. We emptied out around 1, but then got a pretty good pop around 120 and filled up. Still a lot of SXSW folks in town. The next 20 minutes was a little hectic, but we got through it. Had a few guest issues with ticket times that were easily resolved, but comps were a little high today.
A bit of a hectic start in the kitchen. The night crew didn't leave out proteins last night, Daniel seemed a little confused about how to set up his station, and Kumi was 20 minutes late. All these things I believe started the shift off a bit on the wrong foot. The Kitchen also had several good size pops today. We had a couple longer ticket times due to high volume of tempura items and shio saba not being thawed out, but in the end the guests were happy.
Specials:
3 Staff members that stood out (why/how):
-Daniel put in his notice today. Probably for the best. We talked a bit at the end of the shift and there are no hard feelings. He's aware it's just time to move on.
-Kumi was 20 minutes late today. I will have her sign a write-up tomorrow.
-Kelly was super helpful during her down time, and kept her cool through the shift.
-Hiroe did a great job today in a bit of a hectic environment. I'm glad she was the food runner.
Any VIP's in?
The McGuire's
Take' & Kayo
Tara & Kelvin
Comps& Void Detail:
-Kit Error Shrimp Temp, app that hit 22 min
-Kit Error for a Tofu steak that hit 26 min
-Recovery Gyoza, on the house for customer while they waited for Shio Saba
-1 ANA comp
-SIN for Weather Up, Hotel Vegas, & Tataya's
-Owner comp for Take & Kayo
-FNF Edamame & Taiyaki for the McGuire's
-Server Misring Pork Belly Nigiri that was suppose to be Duck.
R&M needs:
-Diego came today to look at the job on the patio. He said he would get me a quote by the end of the day.
86'd items/ need more:
LY Lunch Sales: 1794
Projected Sales : 2125 (-78)
TY Lunch Sales: 2047
+/- : +253, +14%
Lunch Covers: 118
Avg PPA: 17.35
Previous Days Labor: 23%
Previous Days Comps: 9%
Controllable Comps: 2%
Weather: Warm & Sunny
Special events?:
Who worked:
Kelly, Patrick, Alex, Johnny Cl, Melisa H, Hiroe FR, Leigh SA
Flow of Business, Cuts and Ticket Times:
It was a slower start on the floor. We did get a couple waves of tables aorund 12 and 1230, but never went on a wait. We emptied out around 1, but then got a pretty good pop around 120 and filled up. Still a lot of SXSW folks in town. The next 20 minutes was a little hectic, but we got through it. Had a few guest issues with ticket times that were easily resolved, but comps were a little high today.
A bit of a hectic start in the kitchen. The night crew didn't leave out proteins last night, Daniel seemed a little confused about how to set up his station, and Kumi was 20 minutes late. All these things I believe started the shift off a bit on the wrong foot. The Kitchen also had several good size pops today. We had a couple longer ticket times due to high volume of tempura items and shio saba not being thawed out, but in the end the guests were happy.
Specials:
3 Staff members that stood out (why/how):
-Daniel put in his notice today. Probably for the best. We talked a bit at the end of the shift and there are no hard feelings. He's aware it's just time to move on.
-Kumi was 20 minutes late today. I will have her sign a write-up tomorrow.
-Kelly was super helpful during her down time, and kept her cool through the shift.
-Hiroe did a great job today in a bit of a hectic environment. I'm glad she was the food runner.
Any VIP's in?
The McGuire's
Take' & Kayo
Tara & Kelvin
Comps& Void Detail:
-Kit Error Shrimp Temp, app that hit 22 min
-Kit Error for a Tofu steak that hit 26 min
-Recovery Gyoza, on the house for customer while they waited for Shio Saba
-1 ANA comp
-SIN for Weather Up, Hotel Vegas, & Tataya's
-Owner comp for Take & Kayo
-FNF Edamame & Taiyaki for the McGuire's
-Server Misring Pork Belly Nigiri that was suppose to be Duck.
R&M needs:
-Diego came today to look at the job on the patio. He said he would get me a quote by the end of the day.
86'd items/ need more:
Sunday, March 19, 2017
3/19/17 Sunday Recap
Written By: Dusten
LY Lunch Sales: 2960
Projected Sales : 3460
TY Lunch Sales: 2627
+/- : 11% under LY and short of PS by $833
Lunch Covers: 158
Avg PPA: 16.63
LY Dinner Sales: 5504
Projected Sales : 5597
TY Dinner Sales: 5760
+/- : 5% over LY and $163 over PS
Dinner Covers: 216
Avg PPA: 26.67
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 0%
Weather: sunny and warm
Special events?: SXSW wrap-up
Who worked: Lunch: John, Krystin, Liam, Ruthy CL, Leigh H, Emily FR and Brennan SA
Dinner:Cindy, Krystin, Liam, Ruthy for Grace (Grace came in to do opening side work), Clair CL, Melisa and Pat H, Hiroe FR, Emily SA
Flow of Business, Cuts and Ticket Times: Lunch started off strong but things slowed a bit at 12:30. 30 minutes later things got lively again, but no wait. Had a chicken katsu take 28 minutes. Not sure about the story on that. Seemed like a lot of kitchen food. I cut Liam at 2pm and John at 2:30.
Dinner was busy. We had least 2 6-tops walk in plus Kayo's party. They all seemed to leave at once. Pace got quicker with tables after that round of customers. Kitchen got hit harder than usual for a Sunday it seems. No ticket time issues that I'm aware of. We were on a wait at 6pm that last nearly 3 hours. At the first sign of a break I cut Krystin, Liam, John and Melisa (about 8:50pm). I cut Ruthy at 9:30 and left Cindy and Clair to shut it down.
Specials: 4 Aji, 13 Nigiri sets
3 Staff members that stood out (why/how): Lots of FOH doubles today and everyone rocked it. Krystin and Ruthy were the strongest on the floor. I really can't say enough good things about them today. They help anyone who needs it, before they can ask for help sometimes. Krystin never leaves the kitchen without clean plates for the sushi bar or server station. For all of her eccentricities, when Ruthy can reel in and channel her youthful exuberance she is a great server. Liam is omnipresent on the floor when it comes to bussing and thinks nothing of taking time to help outside his section.
-Melisa seems to have shaped up a bit since Thursday night. Sushi bar seats were seated appropriately. I will say that she does a good deal more to bus than some of the servers.
Any VIP's in? Lunch: Mark, Karen, Jason & Susan, Fastball Guy, Cutest Japanese Grandma Ever (Take knows her- Sushi A Go-Go Customer)
Dinner: Cheer-ups Owner, Kayo with Peelander folks and kids and more friends. Some regular faces.
Comps& Void Detail: server misring- Spooky roll,
$15 Kome Holiday Bucks,
$15 Kome customer Bucks,
DNL veggie roll (1st time trying sushi. Didn't finish 1st bite.)
$10 Kome bucks from Liam for his Lunch.
$10 Kome bucks from A-Town, $2 Kome Bucks- ran out of hon-maguro for tuna poke and Toshi used yellowfin.
Owner comp for Kayo's party,
$5 Kome bucks from Krystin for her dinner.
Bday Taiyaki
There was a botan-ebi that was remade tonight because the kitchen didn't put the shell in corn-starch before dropping it in the fryer. For the record it was Beorn (who hasn't been trained to make botan) trying to step in and help Steve out for a second. So, Steve didn't mess that one up.
R&M needs: Fry station printer is on the fritz. It prints out endless patterns and no amount of resetting or restarting it seems to help.
It doesn't seem that servers tip out on items that are owner comped. I know it doesn't happen often, but Kayo's tab was sizeable, and all those who receive a tip out on server sales still did their part to make that dinner happen. Just a thought.
86'd items/ need more: hon-maguro, japanese uni, duck breast.
LY Lunch Sales: 2960
Projected Sales : 3460
TY Lunch Sales: 2627
+/- : 11% under LY and short of PS by $833
Lunch Covers: 158
Avg PPA: 16.63
LY Dinner Sales: 5504
Projected Sales : 5597
TY Dinner Sales: 5760
+/- : 5% over LY and $163 over PS
Dinner Covers: 216
Avg PPA: 26.67
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 0%
Weather: sunny and warm
Special events?: SXSW wrap-up
Who worked: Lunch: John, Krystin, Liam, Ruthy CL, Leigh H, Emily FR and Brennan SA
Dinner:Cindy, Krystin, Liam, Ruthy for Grace (Grace came in to do opening side work), Clair CL, Melisa and Pat H, Hiroe FR, Emily SA
Flow of Business, Cuts and Ticket Times: Lunch started off strong but things slowed a bit at 12:30. 30 minutes later things got lively again, but no wait. Had a chicken katsu take 28 minutes. Not sure about the story on that. Seemed like a lot of kitchen food. I cut Liam at 2pm and John at 2:30.
Dinner was busy. We had least 2 6-tops walk in plus Kayo's party. They all seemed to leave at once. Pace got quicker with tables after that round of customers. Kitchen got hit harder than usual for a Sunday it seems. No ticket time issues that I'm aware of. We were on a wait at 6pm that last nearly 3 hours. At the first sign of a break I cut Krystin, Liam, John and Melisa (about 8:50pm). I cut Ruthy at 9:30 and left Cindy and Clair to shut it down.
Specials: 4 Aji, 13 Nigiri sets
3 Staff members that stood out (why/how): Lots of FOH doubles today and everyone rocked it. Krystin and Ruthy were the strongest on the floor. I really can't say enough good things about them today. They help anyone who needs it, before they can ask for help sometimes. Krystin never leaves the kitchen without clean plates for the sushi bar or server station. For all of her eccentricities, when Ruthy can reel in and channel her youthful exuberance she is a great server. Liam is omnipresent on the floor when it comes to bussing and thinks nothing of taking time to help outside his section.
-Melisa seems to have shaped up a bit since Thursday night. Sushi bar seats were seated appropriately. I will say that she does a good deal more to bus than some of the servers.
Any VIP's in? Lunch: Mark, Karen, Jason & Susan, Fastball Guy, Cutest Japanese Grandma Ever (Take knows her- Sushi A Go-Go Customer)
Dinner: Cheer-ups Owner, Kayo with Peelander folks and kids and more friends. Some regular faces.
Comps& Void Detail: server misring- Spooky roll,
$15 Kome Holiday Bucks,
$15 Kome customer Bucks,
DNL veggie roll (1st time trying sushi. Didn't finish 1st bite.)
$10 Kome bucks from Liam for his Lunch.
$10 Kome bucks from A-Town, $2 Kome Bucks- ran out of hon-maguro for tuna poke and Toshi used yellowfin.
Owner comp for Kayo's party,
$5 Kome bucks from Krystin for her dinner.
Bday Taiyaki
There was a botan-ebi that was remade tonight because the kitchen didn't put the shell in corn-starch before dropping it in the fryer. For the record it was Beorn (who hasn't been trained to make botan) trying to step in and help Steve out for a second. So, Steve didn't mess that one up.
R&M needs: Fry station printer is on the fritz. It prints out endless patterns and no amount of resetting or restarting it seems to help.
It doesn't seem that servers tip out on items that are owner comped. I know it doesn't happen often, but Kayo's tab was sizeable, and all those who receive a tip out on server sales still did their part to make that dinner happen. Just a thought.
86'd items/ need more: hon-maguro, japanese uni, duck breast.
Saturday PM Recap 3/18
Written By: Chelsea
LY Dinner Sales: $6936
Projected Sales : $7056
TY Dinner Sales: $8485 (Nailed it!!!!)
+/- : 22% over LY and $1429 over PS (WHOA!)
Dinner Covers: 280
Avg PPA: $30.30
Weather: cool crisp evening.
Special events?: Last night of SXSW!!!
Who worked: Clair, Lindsey, Krystin, Ruthy, Dusten CL, Kelly Cktl. Leigh SA and Hiroe FR. John and Melisa Host.
Flow of Business, Cuts and Ticket Times: Started off steady, filled up by 5:45, on a wait by 6. Wait times were 30-45m throughout pretty much the whole course of the night. Off the wait by 10:15, went 3 on, cut Kelly and John. 2 on by 10:30, and 1 on by 10:45. Had a 6 top get sat after the wait was over, but that was it. Ticket times were overall good.
Had a table get irritated that Tori's group was sat ahead of them, as they had been waiting a while and had seen Tori's group just walk in and get sat quickly. I explained that they had put their name on the list prior and were just coming back when they received the ready text, but they weren't really having it. I reminded John to prioritize in these situations, and that employees can wait a little while if impatient customers that have been waiting a while (especially if over quote time) are complete and in the lobby. I sent the table an edamame on the house to apologize for the situation, but one of the diners waved it away, saying they didn't want it. Luckily, Lindsey was able to turn around their mood and they were much happier throughout the meal and while leaving.
Specials: Whole Aji - 2, Chef's Nigiri Set - 17
3 Staff members that stood out (why/how):
- Leigh was 30 minutes late, thought her shift started at 5:30 instead of 5, just like Brennan last week. Wrote her up and put it in her file. Saw she already had a late doc, so added to it. Side note on this one, I have seen both 5 and 5:30 on Saturday night schedules as start time for the SAs. Although they definitely should be checking their schedules when they get them, can we pick one in-time and stick to it to reduce confusion?
- John and Melisa were pretty smooth at the host stand, but John started to run his hands through his hair/on his face when he was stressed. I mentioned it to him (as could tell he wasn't really aware of it), and it got better. Caught him again and gave him a hair tie.
- Krystin, Ruthy, and Lindsey were very helpful today, Krystin was all over bringing up the sushi dishes, Ruthy was assisting all with running food, Lindsey helped out when folks would ask for help and she also was good with keeping a positive attitude through the shift when tensions were high.
- Clair and Dusten had some communication issues today. Clair was still putting her tickets on the magnetic strip, and Dusten gave her a pretty hard time about it, hiding her tickets in the office. They both had some tension resulting from this, and after the shift I talked to both about using constructive communication when these situations arise, and to not carry it with them throughout the shift.
Any VIP's in? Tori, can't recall any other notable folks off the top of my head.
Comps& Void Detail: Emp day off for Tori, Kitchen error void, one salmon kama that was burned and then the customers said they didn't want it when we let them know it would be a little longer.
R&M needs:
86'd items/ need more: 86'd soft serve pretty early on, the machine had been on all day and the coconut mix was a bit chunky, it caused blockage that Dusten discovered while breaking it down. 86 Gyu/BF carpaccio, ama-ebi, seaweed salad, low on crayons.
LY Dinner Sales: $6936
Projected Sales : $7056
TY Dinner Sales: $8485 (Nailed it!!!!)
+/- : 22% over LY and $1429 over PS (WHOA!)
Dinner Covers: 280
Avg PPA: $30.30
Weather: cool crisp evening.
Special events?: Last night of SXSW!!!
Who worked: Clair, Lindsey, Krystin, Ruthy, Dusten CL, Kelly Cktl. Leigh SA and Hiroe FR. John and Melisa Host.
Flow of Business, Cuts and Ticket Times: Started off steady, filled up by 5:45, on a wait by 6. Wait times were 30-45m throughout pretty much the whole course of the night. Off the wait by 10:15, went 3 on, cut Kelly and John. 2 on by 10:30, and 1 on by 10:45. Had a 6 top get sat after the wait was over, but that was it. Ticket times were overall good.
Had a table get irritated that Tori's group was sat ahead of them, as they had been waiting a while and had seen Tori's group just walk in and get sat quickly. I explained that they had put their name on the list prior and were just coming back when they received the ready text, but they weren't really having it. I reminded John to prioritize in these situations, and that employees can wait a little while if impatient customers that have been waiting a while (especially if over quote time) are complete and in the lobby. I sent the table an edamame on the house to apologize for the situation, but one of the diners waved it away, saying they didn't want it. Luckily, Lindsey was able to turn around their mood and they were much happier throughout the meal and while leaving.
Specials: Whole Aji - 2, Chef's Nigiri Set - 17
3 Staff members that stood out (why/how):
- Leigh was 30 minutes late, thought her shift started at 5:30 instead of 5, just like Brennan last week. Wrote her up and put it in her file. Saw she already had a late doc, so added to it. Side note on this one, I have seen both 5 and 5:30 on Saturday night schedules as start time for the SAs. Although they definitely should be checking their schedules when they get them, can we pick one in-time and stick to it to reduce confusion?
- John and Melisa were pretty smooth at the host stand, but John started to run his hands through his hair/on his face when he was stressed. I mentioned it to him (as could tell he wasn't really aware of it), and it got better. Caught him again and gave him a hair tie.
- Krystin, Ruthy, and Lindsey were very helpful today, Krystin was all over bringing up the sushi dishes, Ruthy was assisting all with running food, Lindsey helped out when folks would ask for help and she also was good with keeping a positive attitude through the shift when tensions were high.
- Clair and Dusten had some communication issues today. Clair was still putting her tickets on the magnetic strip, and Dusten gave her a pretty hard time about it, hiding her tickets in the office. They both had some tension resulting from this, and after the shift I talked to both about using constructive communication when these situations arise, and to not carry it with them throughout the shift.
Any VIP's in? Tori, can't recall any other notable folks off the top of my head.
Comps& Void Detail: Emp day off for Tori, Kitchen error void, one salmon kama that was burned and then the customers said they didn't want it when we let them know it would be a little longer.
R&M needs:
86'd items/ need more: 86'd soft serve pretty early on, the machine had been on all day and the coconut mix was a bit chunky, it caused blockage that Dusten discovered while breaking it down. 86 Gyu/BF carpaccio, ama-ebi, seaweed salad, low on crayons.
Saturday, March 18, 2017
Saturday AM Recap 3/18/17
Written By: Leary
LY Lunch Sales: 3437
Projected Sales : 3880 (-1042)
TY Lunch Sales: 2838
+/- : -599, -17%
Lunch Covers: 170
Avg PPA: 16.69
Previous Days Labor: 21%
Previous Days Comps: 4%
Controllable Comps: 1.61%
Weather: Warm and sunny
Special events?: SXSW
Who worked:
Kelly, Liam, Mandy, Johnny Cl, John H, Leigh SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a smooth and steady shift. It's been awhile since I've worked a Saturday lunch, but it seems like we got busier sooner than we usually do. We were mostly full by noon, and had a steady 1 in 1 out going for the next hour. We did start hitting a wait a little before 1. The wait hit about 30 minutes by 115. It started slowing down at 2, and we came off the wait by 215. It was surprisingly a calm last 30 minutes. Ticket times were mostly good. Had a 27 min Katsu-don at the very end because we ran out, and they had to make an order from scratch. The table was fine. No guest issues.
I was expecting a busier shift today. It was steady enough to keep people moving the whole shift, but we never got hit that hard. Everyone was ready for a busy shift, and there was a lot of teamwork which is always great to see. The SX crowds are pretty notorious bad tippers, and a couple of times servers were letting it get to them, but lots of jokes and impressions throughout the day kept the mood light. I kept reminding the staff that SX is almost over.
Specials:
3 Staff members that stood out (why/how):
-Hiroe was super helpful bussing tables and pulling stock during her down time.
-John did a solid job at the host stand.
-Leigh did a great job as the SA today. Lots of waves where 6 or 7 tables would get up at once, and she did a solid job of consolidated her actions.
Any VIP's in?
Comps& Void Detail:
Emp Day Off Chelsea
Emp Day Off Ruthy
Emp Kome Bucks Liam
R&M needs:
86'd items/ need more:
LY Lunch Sales: 3437
Projected Sales : 3880 (-1042)
TY Lunch Sales: 2838
+/- : -599, -17%
Lunch Covers: 170
Avg PPA: 16.69
Previous Days Labor: 21%
Previous Days Comps: 4%
Controllable Comps: 1.61%
Weather: Warm and sunny
Special events?: SXSW
Who worked:
Kelly, Liam, Mandy, Johnny Cl, John H, Leigh SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a smooth and steady shift. It's been awhile since I've worked a Saturday lunch, but it seems like we got busier sooner than we usually do. We were mostly full by noon, and had a steady 1 in 1 out going for the next hour. We did start hitting a wait a little before 1. The wait hit about 30 minutes by 115. It started slowing down at 2, and we came off the wait by 215. It was surprisingly a calm last 30 minutes. Ticket times were mostly good. Had a 27 min Katsu-don at the very end because we ran out, and they had to make an order from scratch. The table was fine. No guest issues.
I was expecting a busier shift today. It was steady enough to keep people moving the whole shift, but we never got hit that hard. Everyone was ready for a busy shift, and there was a lot of teamwork which is always great to see. The SX crowds are pretty notorious bad tippers, and a couple of times servers were letting it get to them, but lots of jokes and impressions throughout the day kept the mood light. I kept reminding the staff that SX is almost over.
Specials:
3 Staff members that stood out (why/how):
-Hiroe was super helpful bussing tables and pulling stock during her down time.
-John did a solid job at the host stand.
-Leigh did a great job as the SA today. Lots of waves where 6 or 7 tables would get up at once, and she did a solid job of consolidated her actions.
Any VIP's in?
Comps& Void Detail:
Emp Day Off Chelsea
Emp Day Off Ruthy
Emp Kome Bucks Liam
R&M needs:
86'd items/ need more:
Friday PM Recap 3/17/17
Written By: Leary & Liam
LY Dinner Sales: 6458
Projected Sales : 6615
TY Dinner Sales: 7,274
+/- : +816, 13%
Dinner Covers: 250
Avg PPA: 29.10
Weather: Nice spring evening
Special events?: SXSW St. Patty's Day
Who worked:
Krystin, Ruthy, Lindsey, Johnny, Dusten Cl, Leigh & Melisa H, John SA, Emily FR, Kelly Cktl
Flow of Business, Cuts and Ticket Times:
Overall it was on the slower side for a Friday. It took until 630 before we filled up and started going on a wait. Had a 20-30 for the next hour, and eventually hit a 50 minute wait around 830. Started to slow down a little by 9, and then just had little waves of tables until a little after 10 pm. Cut Kelly and Leigh at 10. We had a steady flow of tables coming in until the end. Ticket times were mostly good. Despite what felt like a slower Friday sales ended up being pretty decent.
We had a 25 minute veggie tempura come out to A2. When it arrived the table said they didn't want it anymore. It was the last item of several tempura tickets, and I think they were expecting it as an app. I went by to talk to them, and they were happy. They just didn't want it at the end.
Had a table complain that our endo wrap was too hard. They had eaten most of it, and I tore apart the left over wrap on the plate, and it was fine. I think they were expecting a different kind of spring roll. I sent Liam over to let them know that it's suppose to be a little firmer so we can cut it into segments.
Captain Creepy (the guy I wrote about a few weeks ago who Tori had warned us about) came back in with some friends tonight. He refused to order from Kelly, and wanted to order from me instead. Stiffed Kelly on a $47 tab which was weird because despite his weirdness last time he did tip Krystin 20%. He also was telling Leigh at the host stand that he knew the owner, and pointed to Mr. Tran. That was amusing.
Had an issue with a table letting Johnny know that Emily had spilled some beer on one of his guests at A7. She let Johnny know, but there was a miscommunication between them and he thought it was a small amount of water, and not a considerable amount of beer. After Johnny had run the card for the check they mentioned to him that Emily had spilled a good amount of beer on them. I went by immediately and apologized. I asked if they needed a towel, and the guy said he was just going to home and change. I asked if he thought he would need any dry cleaning and he said no. I apologized again several times and gave them $20 in Kome Bucks. They thanked me, but were pretty visibly upset. I followed up with Johnny and Emily about getting a manager involved if anything is ever spilled on a guest no matter how little it may be.
Specials:
Sake-Toro Carpaccio-8
3 Staff members that stood out (why/how):
Krystin- Krystin was proactive about bringing dishes to the server station and helping the servers and dishwashers out in the free time which ensured we were not running out of any dishes or glassware
Leigh- Leigh helped out bus a few tables and was awesome about staying ahead to keep the wait time down.
Jon- As usual jon was helpful to all the servers with pre-busing and refilling waters. The wait time was fairly low all night because of this.
VIP & Special Guests
Jason & Susan
Comps& Void Detail:
-Kitchen Error for a 25 minute Veg Temp.
-Kome bucks $15
-1 bday dessert
R&M needs:
I followed up with Andy today about swapping out the flood lights. He apologized for not making it by this week, but said he'll be by next Tuesday.
86'd items/ need more:
Uni/ uni box
toro nigiri/sashimi
Botan ebi
LY Dinner Sales: 6458
Projected Sales : 6615
TY Dinner Sales: 7,274
+/- : +816, 13%
Dinner Covers: 250
Avg PPA: 29.10
Weather: Nice spring evening
Special events?: SXSW St. Patty's Day
Who worked:
Krystin, Ruthy, Lindsey, Johnny, Dusten Cl, Leigh & Melisa H, John SA, Emily FR, Kelly Cktl
Flow of Business, Cuts and Ticket Times:
Overall it was on the slower side for a Friday. It took until 630 before we filled up and started going on a wait. Had a 20-30 for the next hour, and eventually hit a 50 minute wait around 830. Started to slow down a little by 9, and then just had little waves of tables until a little after 10 pm. Cut Kelly and Leigh at 10. We had a steady flow of tables coming in until the end. Ticket times were mostly good. Despite what felt like a slower Friday sales ended up being pretty decent.
We had a 25 minute veggie tempura come out to A2. When it arrived the table said they didn't want it anymore. It was the last item of several tempura tickets, and I think they were expecting it as an app. I went by to talk to them, and they were happy. They just didn't want it at the end.
Had a table complain that our endo wrap was too hard. They had eaten most of it, and I tore apart the left over wrap on the plate, and it was fine. I think they were expecting a different kind of spring roll. I sent Liam over to let them know that it's suppose to be a little firmer so we can cut it into segments.
Captain Creepy (the guy I wrote about a few weeks ago who Tori had warned us about) came back in with some friends tonight. He refused to order from Kelly, and wanted to order from me instead. Stiffed Kelly on a $47 tab which was weird because despite his weirdness last time he did tip Krystin 20%. He also was telling Leigh at the host stand that he knew the owner, and pointed to Mr. Tran. That was amusing.
Had an issue with a table letting Johnny know that Emily had spilled some beer on one of his guests at A7. She let Johnny know, but there was a miscommunication between them and he thought it was a small amount of water, and not a considerable amount of beer. After Johnny had run the card for the check they mentioned to him that Emily had spilled a good amount of beer on them. I went by immediately and apologized. I asked if they needed a towel, and the guy said he was just going to home and change. I asked if he thought he would need any dry cleaning and he said no. I apologized again several times and gave them $20 in Kome Bucks. They thanked me, but were pretty visibly upset. I followed up with Johnny and Emily about getting a manager involved if anything is ever spilled on a guest no matter how little it may be.
Specials:
Sake-Toro Carpaccio-8
3 Staff members that stood out (why/how):
Krystin- Krystin was proactive about bringing dishes to the server station and helping the servers and dishwashers out in the free time which ensured we were not running out of any dishes or glassware
Leigh- Leigh helped out bus a few tables and was awesome about staying ahead to keep the wait time down.
Jon- As usual jon was helpful to all the servers with pre-busing and refilling waters. The wait time was fairly low all night because of this.
VIP & Special Guests
Jason & Susan
Comps& Void Detail:
-Kitchen Error for a 25 minute Veg Temp.
-Kome bucks $15
-1 bday dessert
R&M needs:
I followed up with Andy today about swapping out the flood lights. He apologized for not making it by this week, but said he'll be by next Tuesday.
86'd items/ need more:
Uni/ uni box
toro nigiri/sashimi
Botan ebi
Friday, March 17, 2017
Friday AM 3.17.17 (St.Paddy's Day!)
Written By: Elizabeth
LY Lunch Sales: $2265
Projected Sales : $2680
TY Lunch Sales: $2329
+/- : +3% LY and -$351 PS
Lunch Covers: 143
Avg PPA: $16.29
Previous Days Labor: 21%
Previous Days Comps: 5%
Controllable Comps: 2.66%
Weather: Overcast, 70s
Special events?: Some day to celebrate Irish people? Why? Also, some day that people seek out beer that is green. Also some day that people start drinking Guinness and Jameson at 9am. Also, some day where people think it's okay to pinch you if you're not wearing green. Also, SXSW Music.
Who worked: Krystin, Ruthy, John, Clair CL. St.Patrick at the host stand, Hiroe FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Steady start to the day, filled up by noon, had a small wait here and there, but kept the tables turning pretty steadily. It started emptying out around 1pm so I cut Krystin. Should have known better. At 1:35 we got a 10 top walk in, along with about 5 more tables after that. Clair, and John put on the hustle, Ruthy helped support since all her tables were stationary, as did Krystin, while she waited for a table to pay out. The team pulled together to finish out the afternoon. no issues except for the skipped table (see below)
*Fun fact! Everyone's credit card tips were $104 except Ruthy, hers were $112.
3 Staff members that stood out (why/how):
-I put john in the back A's today, which I usually don't. I was apprehensive about putting him back there, fearing he would forget about A6 being in his section. I should have followed my instincts, because A6 got sat, a 4 top, and sat for 10 minutes. I noticed they still have menus and no waters so I greeted them and grabbed their order. They weren't even remotely upset. I don't even know if they were paying much attention. When I caught up with John I told him about it and he said he forgot. We had a little back and forth about being aware of whats going on in your section. In the end I take responsibility for the mistake, since I knew he would need to be reminded of the table. He also learned from the situation as well.
-Clair got a little frustrated at the end of the shift with the last minute tables, but pushed through.
-Ruthy got a little clumsy today- she said she was tired. Just keep an eye on her tonight, as she is a double.
Any VIP's in?
Rob, again
Tarra again! Both were in yesterday too!
Anna (European lady with the curly blonde hair. Or maybe she's Swedish. She's super sweet)
Two dudes that come in for Friday lunch but are basically unfriendly so I never chat.
Comps& Void Detail:
ANA discount
R&M needs:
Every time the sushi bar goes to change their paper, the printer stops working for a little while. I went back to take a look at it but there is no problem. I turned it off and on a few times, Opened and closed the lid, and then did the "test" when I turned it back on. Seemed to work after that. But I seriously don't know what caused the problem in the first place. Why don't things like to work here!?
86'd items/ need more:
Texas Blues Kombucha...should be in sometime today though!
LY Lunch Sales: $2265
Projected Sales : $2680
TY Lunch Sales: $2329
+/- : +3% LY and -$351 PS
Lunch Covers: 143
Avg PPA: $16.29
Previous Days Labor: 21%
Previous Days Comps: 5%
Controllable Comps: 2.66%
Weather: Overcast, 70s
Special events?: Some day to celebrate Irish people? Why? Also, some day that people seek out beer that is green. Also some day that people start drinking Guinness and Jameson at 9am. Also, some day where people think it's okay to pinch you if you're not wearing green. Also, SXSW Music.
Who worked: Krystin, Ruthy, John, Clair CL. St.Patrick at the host stand, Hiroe FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Steady start to the day, filled up by noon, had a small wait here and there, but kept the tables turning pretty steadily. It started emptying out around 1pm so I cut Krystin. Should have known better. At 1:35 we got a 10 top walk in, along with about 5 more tables after that. Clair, and John put on the hustle, Ruthy helped support since all her tables were stationary, as did Krystin, while she waited for a table to pay out. The team pulled together to finish out the afternoon. no issues except for the skipped table (see below)
*Fun fact! Everyone's credit card tips were $104 except Ruthy, hers were $112.
3 Staff members that stood out (why/how):
-I put john in the back A's today, which I usually don't. I was apprehensive about putting him back there, fearing he would forget about A6 being in his section. I should have followed my instincts, because A6 got sat, a 4 top, and sat for 10 minutes. I noticed they still have menus and no waters so I greeted them and grabbed their order. They weren't even remotely upset. I don't even know if they were paying much attention. When I caught up with John I told him about it and he said he forgot. We had a little back and forth about being aware of whats going on in your section. In the end I take responsibility for the mistake, since I knew he would need to be reminded of the table. He also learned from the situation as well.
-Clair got a little frustrated at the end of the shift with the last minute tables, but pushed through.
-Ruthy got a little clumsy today- she said she was tired. Just keep an eye on her tonight, as she is a double.
Any VIP's in?
Rob, again
Tarra again! Both were in yesterday too!
Anna (European lady with the curly blonde hair. Or maybe she's Swedish. She's super sweet)
Two dudes that come in for Friday lunch but are basically unfriendly so I never chat.
Comps& Void Detail:
ANA discount
R&M needs:
Every time the sushi bar goes to change their paper, the printer stops working for a little while. I went back to take a look at it but there is no problem. I turned it off and on a few times, Opened and closed the lid, and then did the "test" when I turned it back on. Seemed to work after that. But I seriously don't know what caused the problem in the first place. Why don't things like to work here!?
86'd items/ need more:
Texas Blues Kombucha...should be in sometime today though!
Thursday PM Recap 3/16/17
Written By: Leary
LY Dinner Sales: 4489
Projected Sales : 5454 (+559)
TY Dinner Sales: 6013
+/- : +1530, +34%
Dinner Covers: 207
Avg PPA: 29.07
Weather: Warm spring afternoon, nice cool evening
Special events?: SXSW
Who worked:
Liam, Kelly, Lindsey, Ruthy, Dusten Cl, Melisa & Leigh H, John SA, Emily FR, Tori Cktl
Flow of Business, Cuts and Ticket Times:
Started off pretty busy. Had about 6 tables walk in right at open, and a steady flow of tables followed afterward. Hit a wait a little before 6. It felt like it took a little bit for the FOH to hit a rhythm tonight. Melisa & Leigh at the host stand definitely added to that. It took some time to get them on the same page, but eventually they were getting more of a rhythm. No major issues with the servers, but one of those shifts where everyone was in each other's way. We hit a 50 min-1 hr wait by 7, and held there for most of the shift. Started slowing down around 9. Cut Tori & Melisa. Didn't come off the wait entirely until 925. Went 2 on at 930. Ticket times were good. Had 1 under-cooked Yakitori. The table was understanding, and happy with their remake. No other customer issues.
Someone puked right outside of the front door tonight. Hopeful it wasn't there too long, but Liam told me 15 minutes after close. I cleaned it up immediately. It definitely feels like SXSW.
Specials:
Whole Aji- 5
Sake Toro Sashimi- 7
3 Staff members that stood out (why/how):
-Talked with Melisa about being more assertive at the host. It turned into a bit of a lengthy conversation, and I'm realizing it's more of a personality issue than anything. She's not very assertive by nature. She considers herself still new in this position. I let her know at 4 months she is not new. She told me it took her about a year to feel comfortable at Mother's, and usually takes a year to feel comfortable enough to take ownership of a position. She also told me she didn't feel like it was her place to be assertive. I asked her to try and be a little more assertive and take more ownership of the position whether she felt like it was her place or not. Liam is training with me tomorrow night so I'll have some more time to spend with her at the host stand.
-I spoke with Ruthy about being a little more focused and prioritizing her actions more efficiently. She seemed a little upset, but I asked her if she disagreed with anything I was saying, or felt like I might be misunderstanding something. She said she understood, and would work on it.
Any VIP's in?
-Rachel & Carlos
-Spencer from Alamo
Comps& Void Detail:
-Recovery Kome Bucks for B6. I remember them from about 3 weeks ago getting a hair in their roll. I made sure to go by and make sure everything went well this time around. They said everything was good.
-FNF for Spencer
R&M needs:
-I guess Andy never came by this week to swap out our flood lights. I will follow up with him tomorrow.
-Orkin's last visit of our 30 day removal tonight. They will be taking over all our pest services on April 1st.
86'd items/ need more:
I pulled out our back up chopsticks tonight. It seems like we've been running low tonight.
LY Dinner Sales: 4489
Projected Sales : 5454 (+559)
TY Dinner Sales: 6013
+/- : +1530, +34%
Dinner Covers: 207
Avg PPA: 29.07
Weather: Warm spring afternoon, nice cool evening
Special events?: SXSW
Who worked:
Liam, Kelly, Lindsey, Ruthy, Dusten Cl, Melisa & Leigh H, John SA, Emily FR, Tori Cktl
Flow of Business, Cuts and Ticket Times:
Started off pretty busy. Had about 6 tables walk in right at open, and a steady flow of tables followed afterward. Hit a wait a little before 6. It felt like it took a little bit for the FOH to hit a rhythm tonight. Melisa & Leigh at the host stand definitely added to that. It took some time to get them on the same page, but eventually they were getting more of a rhythm. No major issues with the servers, but one of those shifts where everyone was in each other's way. We hit a 50 min-1 hr wait by 7, and held there for most of the shift. Started slowing down around 9. Cut Tori & Melisa. Didn't come off the wait entirely until 925. Went 2 on at 930. Ticket times were good. Had 1 under-cooked Yakitori. The table was understanding, and happy with their remake. No other customer issues.
Someone puked right outside of the front door tonight. Hopeful it wasn't there too long, but Liam told me 15 minutes after close. I cleaned it up immediately. It definitely feels like SXSW.
Specials:
Whole Aji- 5
Sake Toro Sashimi- 7
3 Staff members that stood out (why/how):
-Talked with Melisa about being more assertive at the host. It turned into a bit of a lengthy conversation, and I'm realizing it's more of a personality issue than anything. She's not very assertive by nature. She considers herself still new in this position. I let her know at 4 months she is not new. She told me it took her about a year to feel comfortable at Mother's, and usually takes a year to feel comfortable enough to take ownership of a position. She also told me she didn't feel like it was her place to be assertive. I asked her to try and be a little more assertive and take more ownership of the position whether she felt like it was her place or not. Liam is training with me tomorrow night so I'll have some more time to spend with her at the host stand.
-I spoke with Ruthy about being a little more focused and prioritizing her actions more efficiently. She seemed a little upset, but I asked her if she disagreed with anything I was saying, or felt like I might be misunderstanding something. She said she understood, and would work on it.
Any VIP's in?
-Rachel & Carlos
-Spencer from Alamo
Comps& Void Detail:
-Recovery Kome Bucks for B6. I remember them from about 3 weeks ago getting a hair in their roll. I made sure to go by and make sure everything went well this time around. They said everything was good.
-FNF for Spencer
R&M needs:
-I guess Andy never came by this week to swap out our flood lights. I will follow up with him tomorrow.
-Orkin's last visit of our 30 day removal tonight. They will be taking over all our pest services on April 1st.
86'd items/ need more:
I pulled out our back up chopsticks tonight. It seems like we've been running low tonight.
Thursday, March 16, 2017
Thursday AM 3.16.17
Written By: Elizabeth
LY Lunch Sales: $1945
Projected Sales : $2185
TY Lunch Sales: $2122
+/- : +9% LY and -$63 PS
Lunch Covers: 117
Avg PPA: $18.14
Previous Days Labor: 22%
(this does not include the catering sale)
Previous Days Comps: 5%
Controllable Comps: 1.22%
Weather: Overcast and low 70s
Special events?: SXSW Music Day 1ish?
Who worked: Kelly, Liam, Krystin, Johnny CL. Tori Host, Brennan SA, Emily FR
Flow of Business, Cuts and Ticket Times:
The opposite of every day this week. Slow! Went on a brief wait around 12:30 for two groups of 3 but that was it. It slowed after 1pm, unlike the rest of this week. I held off until 1:20 to cut Kelly, and then went to just Johnny at ten til. But it died out. Nothing much to report. It's
3 Staff members that stood out (why/how):
-Brennan was moving really slow today-
-I caught Emily trying to run an Udon without a tray. I grabbed a tray and gave it to her. She seemed inconvenienced by that.
Any VIP's in?
Tarra and a lady with beautiful curly hair!
Rob
Kenny
Cindy
Twin Liquor lady (can't remember her name!)
Midori's husband (he was a little rude to Krystin) and son.
Comps& Void Detail:
FNF for Midori's Husband, Emp Day off for Cindy, FNF for Twin Lady.
Guest changed mind on an Austin roll. They ordered 3 but then only wanted 2.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1945
Projected Sales : $2185
TY Lunch Sales: $2122
+/- : +9% LY and -$63 PS
Lunch Covers: 117
Avg PPA: $18.14
Previous Days Labor: 22%
(this does not include the catering sale)
Previous Days Comps: 5%
Controllable Comps: 1.22%
Weather: Overcast and low 70s
Special events?: SXSW Music Day 1ish?
Who worked: Kelly, Liam, Krystin, Johnny CL. Tori Host, Brennan SA, Emily FR
Flow of Business, Cuts and Ticket Times:
The opposite of every day this week. Slow! Went on a brief wait around 12:30 for two groups of 3 but that was it. It slowed after 1pm, unlike the rest of this week. I held off until 1:20 to cut Kelly, and then went to just Johnny at ten til. But it died out. Nothing much to report. It's
3 Staff members that stood out (why/how):
-Brennan was moving really slow today-
-I caught Emily trying to run an Udon without a tray. I grabbed a tray and gave it to her. She seemed inconvenienced by that.
Any VIP's in?
Tarra and a lady with beautiful curly hair!
Rob
Kenny
Cindy
Twin Liquor lady (can't remember her name!)
Midori's husband (he was a little rude to Krystin) and son.
Comps& Void Detail:
FNF for Midori's Husband, Emp Day off for Cindy, FNF for Twin Lady.
Guest changed mind on an Austin roll. They ordered 3 but then only wanted 2.
R&M needs:
86'd items/ need more:
Wednesday, March 15, 2017
Wednesday 3/15/17 PM recap
Written By: Dusten
LY Dinner Sales: 5292
Projected Sales :5394
TY Dinner Sales: 6047
+/- : 14% over Ly and 653 over PS
Dinner Covers: 209
Avg PPA: 28.93
Weather: low 70's to high 60's. clear skies.
Special events?: SXSW music
Who worked: Lindsey, Mandy, Grace, Liam, Krystin CL, Tori and Chelsea H, Brennan SA, Emily FR
Flow of Business, Cuts and Ticket Times: fairly busy night. On a wait most of the evening. 2 parties reserved and several 5-6 top walk ins as well. First party gave us some trouble early on, being pushy with Tori about being sat with only 4. They were 6 soon enough and the others followed until all 12 were sat. They spent over $600 and we managed to get them out not only a couple of minutes into the 8pm reso. The 8pm folks were understanding and nice.
Had a lost ticket during happy hour for an Austin roll. Comped it to the table and they were fine.
At about 7:45 Mandy had to rush to the restroom due to stomach issues. Krystin and I covered for her until she re-emerged. She had a 6 top table that I got the bulk of their order and her B5 and B6 paid out. I let her keep the 6-top to finish out, but gave the other tables away and cut her. Things ran smoothly after that. I cut Lindsey at about 8:45, Grace at 9:30 and left Liam and Krystin to close it down.
Specials: 2 aji, 6 carpaccio
3 Staff members that stood out (why/how): Mandy as mentioned above.
Krystin seemed to handle the sushi bar well, and didn't feel uncomfortable giving her additional tables with cuts. She did get tripped up with checking people out. Apparently Grace didn't finish stocking the drink cooler.
All support staff was helpful in most aspects of maintaining the sales floor. Our 12-top party got up at the same time as Mandy's 6-top, and we got the party room reset for the 8pm reso with ease. Great to see cooperation and communication between everyone.
Had a Bingo contest. Liam won (again) and Grace was a very close second.
Any VIP's in? Old John. Eric from Daruma. Clair and Michael.
Comps& Void Detail: Austin Roll mentioned above- sushi bar error. Employee day off for her drink tab and dinner plus Kome bucks for Clair. Grace applied her $10 Kome buck winnings to her meal tonight. Employee Day off for Eric, plus $10 Kome bucks he brought.
R&M needs: There seems to be some confusion regarding the Hokki sashimi. It is listed on the menu as a kobachi. I've had Rachel specifically ask for a hokki kobachi. When looking at that I noticed the Katsuo Tataki is listed on the sushi menu as the Katsuo sashimi, which is also inaccurate. We have a 5 piece katsuo sashimi for $12.
86'd items/ need more:
LY Dinner Sales: 5292
Projected Sales :5394
TY Dinner Sales: 6047
+/- : 14% over Ly and 653 over PS
Dinner Covers: 209
Avg PPA: 28.93
Weather: low 70's to high 60's. clear skies.
Special events?: SXSW music
Who worked: Lindsey, Mandy, Grace, Liam, Krystin CL, Tori and Chelsea H, Brennan SA, Emily FR
Flow of Business, Cuts and Ticket Times: fairly busy night. On a wait most of the evening. 2 parties reserved and several 5-6 top walk ins as well. First party gave us some trouble early on, being pushy with Tori about being sat with only 4. They were 6 soon enough and the others followed until all 12 were sat. They spent over $600 and we managed to get them out not only a couple of minutes into the 8pm reso. The 8pm folks were understanding and nice.
Had a lost ticket during happy hour for an Austin roll. Comped it to the table and they were fine.
At about 7:45 Mandy had to rush to the restroom due to stomach issues. Krystin and I covered for her until she re-emerged. She had a 6 top table that I got the bulk of their order and her B5 and B6 paid out. I let her keep the 6-top to finish out, but gave the other tables away and cut her. Things ran smoothly after that. I cut Lindsey at about 8:45, Grace at 9:30 and left Liam and Krystin to close it down.
Specials: 2 aji, 6 carpaccio
3 Staff members that stood out (why/how): Mandy as mentioned above.
Krystin seemed to handle the sushi bar well, and didn't feel uncomfortable giving her additional tables with cuts. She did get tripped up with checking people out. Apparently Grace didn't finish stocking the drink cooler.
All support staff was helpful in most aspects of maintaining the sales floor. Our 12-top party got up at the same time as Mandy's 6-top, and we got the party room reset for the 8pm reso with ease. Great to see cooperation and communication between everyone.
Had a Bingo contest. Liam won (again) and Grace was a very close second.
Any VIP's in? Old John. Eric from Daruma. Clair and Michael.
Comps& Void Detail: Austin Roll mentioned above- sushi bar error. Employee day off for her drink tab and dinner plus Kome bucks for Clair. Grace applied her $10 Kome buck winnings to her meal tonight. Employee Day off for Eric, plus $10 Kome bucks he brought.
R&M needs: There seems to be some confusion regarding the Hokki sashimi. It is listed on the menu as a kobachi. I've had Rachel specifically ask for a hokki kobachi. When looking at that I noticed the Katsuo Tataki is listed on the sushi menu as the Katsuo sashimi, which is also inaccurate. We have a 5 piece katsuo sashimi for $12.
86'd items/ need more:
Wednesday AM Recap 3/15/17
Written By: Leary
LY Lunch Sales: 2025
Projected Sales : 2316 (+114)
TY Lunch Sales: 2430
+/- : +405, 20%
Lunch Covers: 139
Avg PPA: 17.48%
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Nice sunny spring day
Special events?:
Who worked:
Sayo, Patrick, Kelly, Johnny Cl, Tori H, Hiroe FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
It was a pretty decent lunch. We never got a pop today, but we stayed steady from open to close. Party room had 1 7-top from Home Away. Had a steady flow of tables walking in until close. We went on a small wait around 140, but got the tables sat pretty quickly. We closed 4 on. Decent sales, and the flow of business came at such a nice pace we never felt slammed or hectic. Ticket times were good. No customer issues or controllable comps.
Specials:
3 Staff members that stood out (why/how):
-I talked to Tori about her hours, and my concern that it might be making her a little grumpy with difficult guests. She was happy I made her aware of my concern and said she wouldn't let it affect her mood.
-Patrick still struggling with the POS at times. I always try and explain things when he's confused, but I'm not sure how much he's absorbing. He is so wonderful with guests, but it's going to take some time before he's efficient on the POS.
-Kelly seemed a little distracted today. No real issue because of it. Just had to keep an eye on her, and refocus her a couple of times.
Any VIP's in?
Comps& Void Detail:
EMP Day Off for Leigh
Bday Comp
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2025
Projected Sales : 2316 (+114)
TY Lunch Sales: 2430
+/- : +405, 20%
Lunch Covers: 139
Avg PPA: 17.48%
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Nice sunny spring day
Special events?:
Who worked:
Sayo, Patrick, Kelly, Johnny Cl, Tori H, Hiroe FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
It was a pretty decent lunch. We never got a pop today, but we stayed steady from open to close. Party room had 1 7-top from Home Away. Had a steady flow of tables walking in until close. We went on a small wait around 140, but got the tables sat pretty quickly. We closed 4 on. Decent sales, and the flow of business came at such a nice pace we never felt slammed or hectic. Ticket times were good. No customer issues or controllable comps.
Specials:
3 Staff members that stood out (why/how):
-I talked to Tori about her hours, and my concern that it might be making her a little grumpy with difficult guests. She was happy I made her aware of my concern and said she wouldn't let it affect her mood.
-Patrick still struggling with the POS at times. I always try and explain things when he's confused, but I'm not sure how much he's absorbing. He is so wonderful with guests, but it's going to take some time before he's efficient on the POS.
-Kelly seemed a little distracted today. No real issue because of it. Just had to keep an eye on her, and refocus her a couple of times.
Any VIP's in?
Comps& Void Detail:
EMP Day Off for Leigh
Bday Comp
R&M needs:
86'd items/ need more:
Tuesday, March 14, 2017
Tuesday PM 3.14159265359 (Pi day!)
Written By:Elizabeth
LY Dinner Sales:$5737
Projected Sales : $6040
TY Dinner Sales: $6047 !!! Wowowow!
+/- : +5% LY and +$7 PS!!
Dinner Covers: 228
Avg PPA: $26.52
Weather: Sunny and pleasant. low 70s. Windy.
Special events?: SXSW Day...something. Pi day.
Who worked: Lindsey, Mandy, Ruthy, Cindy, Clairy CL. Tori & Kelly host. Leigh SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Similar to yesterday, where we hit a good happy hour then went on a wait close to 6pm and stayed busy throughout. Came off the wait around 9:45, and sat the last table around that time. Nothing major to note, no long ticket times or major comps. Just a long drawn out night it felt like. Steady and pleasant!
3 Staff members that stood out (why/how):
-Something that I could see Tori working on is keeping her "nice" when she's annoyed. She can go from all smiles to straight faced pretty fast. So just keeping a more even keel about her.
-Leigh was very slow moving tonight. I know from the notes she was a double yesterday and then again today, so it might be having an affect on her.
-Kelly cocktailed for the hosts tonight and did great. Both her and Tori do a good job together.
Any VIP's in?
Kenny
Patrick and his parents and wife
The annoying couple with the two kids that sit at the sushi bar
Buddy Quaid (Randy and Dennis Quaid's brother)
Comps& Void Detail:
FNF for Patrick, and Kenny
I sent two spicy scallops to a friend of a friend (Craig Davis)
R&M needs:
I noticed this yesterday after I sent the notes but the wall beneath the window, right near A8, is pretty much rotted out. Much like most of the walls here, but It is starting to separate from the baseboard and you can feel the air from outside coming through.
86'd items/ need more:
We 86s a lot of fish tonight. Let's be ready for the rest of the week. Likely every night we will see more than 200 covers.
LY Dinner Sales:$5737
Projected Sales : $6040
TY Dinner Sales: $6047 !!! Wowowow!
+/- : +5% LY and +$7 PS!!
Dinner Covers: 228
Avg PPA: $26.52
Weather: Sunny and pleasant. low 70s. Windy.
Special events?: SXSW Day...something. Pi day.
Who worked: Lindsey, Mandy, Ruthy, Cindy, Clairy CL. Tori & Kelly host. Leigh SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Similar to yesterday, where we hit a good happy hour then went on a wait close to 6pm and stayed busy throughout. Came off the wait around 9:45, and sat the last table around that time. Nothing major to note, no long ticket times or major comps. Just a long drawn out night it felt like. Steady and pleasant!
3 Staff members that stood out (why/how):
-Something that I could see Tori working on is keeping her "nice" when she's annoyed. She can go from all smiles to straight faced pretty fast. So just keeping a more even keel about her.
-Leigh was very slow moving tonight. I know from the notes she was a double yesterday and then again today, so it might be having an affect on her.
-Kelly cocktailed for the hosts tonight and did great. Both her and Tori do a good job together.
Any VIP's in?
Kenny
Patrick and his parents and wife
The annoying couple with the two kids that sit at the sushi bar
Buddy Quaid (Randy and Dennis Quaid's brother)
Comps& Void Detail:
FNF for Patrick, and Kenny
I sent two spicy scallops to a friend of a friend (Craig Davis)
R&M needs:
I noticed this yesterday after I sent the notes but the wall beneath the window, right near A8, is pretty much rotted out. Much like most of the walls here, but It is starting to separate from the baseboard and you can feel the air from outside coming through.
86'd items/ need more:
We 86s a lot of fish tonight. Let's be ready for the rest of the week. Likely every night we will see more than 200 covers.
Tuesday AM Recap 3/14/17
Written By: Leary
LY Lunch Sales: 1989
Projected Sales : 2212 (-376)
TY Lunch Sales: 1836
+/- : -153, -8%
Lunch Covers: 113
Avg PPA: 16.25
Previous Days Labor: 21%
Previous Days Comps: 5%
Controllable Comps: 2%
Weather: Sunny, low 70s
Special events?: SXSW
Who worked:
Lindsey, Kelly, Sayo, Johnny Cl, Tori H, Emily FR, Leigh SA
Flow of Business, Cuts and Ticket Times:
Steady flow of tables from the start. We were full except the party room by noon. Had a table wait here or there, but never hit a wait. Started to slow down a bit by 1 so I cut Lindsey since she had to be back at 4pm. I kept thinking we were going to get a late pop, but we just had a handful of later tables. Ticket times were good. No guest issues or controllable comps
Specials:
3 Staff members that stood out (why/how):
Our support staff was awesome today. Leigh, Tori, and Emily were all on point.
Any VIP's in?
Rob
Tara & Kelvin
Comps& Void Detail:
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1989
Projected Sales : 2212 (-376)
TY Lunch Sales: 1836
+/- : -153, -8%
Lunch Covers: 113
Avg PPA: 16.25
Previous Days Labor: 21%
Previous Days Comps: 5%
Controllable Comps: 2%
Weather: Sunny, low 70s
Special events?: SXSW
Who worked:
Lindsey, Kelly, Sayo, Johnny Cl, Tori H, Emily FR, Leigh SA
Flow of Business, Cuts and Ticket Times:
Steady flow of tables from the start. We were full except the party room by noon. Had a table wait here or there, but never hit a wait. Started to slow down a bit by 1 so I cut Lindsey since she had to be back at 4pm. I kept thinking we were going to get a late pop, but we just had a handful of later tables. Ticket times were good. No guest issues or controllable comps
Specials:
3 Staff members that stood out (why/how):
Our support staff was awesome today. Leigh, Tori, and Emily were all on point.
Any VIP's in?
Rob
Tara & Kelvin
Comps& Void Detail:
R&M needs:
86'd items/ need more:
Monday, March 13, 2017
Monday PM Recap 3/13
Written By: Chelsea
LY Dinner Sales: $6183
Projected Sales : $6283
TY Dinner Sales: $6136
+/- : 1% under LY and $147 under PS
Dinner Covers: 243
Avg PPA: $25.25
Weather: sunny evening that got a bit chilly.
Special events?: SXSW Continued, Day after Daylight Savings which is National Napping Day!!
Who worked: John, Ruthy, Mandy, Clair, Krystin CL. Hiroe FR and Leigh SA. Patrick and Tori Host.
Flow of Business, Cuts and Ticket Times: Filled up pretty early, then got to a 30ish minute wait by 6. Stayed steady from there, went off the wait for a brief moment around 7-7:30, then it came back hard around 8-8:30. Wait got up to 45m then, faded to just 20m by 9, then picked up again hard at 9:15-20. Several tables had just gotten up luckily, and the last of those tables was sat by 9:40. Had initially cut Patrick just before the last wave, but luckily he stuck around for the pop to help. Went 3 on at 9:40, and then closed with 2 on at 9:50.
Kitchen got hit hard with the first pop around 6:45, and again with the last pop around 9:30, seemed behind without an expo tonight for those rushes. No customer issues with ticket times thankfully.
Specials: none
3 Staff members that stood out (why/how):
- Leigh was pretty tired after her double today. Seemed a little discouraged throughout the shift, said she was just tired. Had a few instances where several tables all got up at once, and luckily everyone was open to helping, but I could see it wearing on her. She dropped and broke a glass while bussing A6 toward the end of the night which certainly didn't help.
- Roger left pretty angry today, and started off on a tirade behind the bar that he brought to the office. He said that most of the night (and most nights, but that he hasn't said anything before), Lee was passing tickets over to Roger and Kim, who were doing 3 rolls at a time, while he was doing just one and was moving pretty slowly. Said that Lee would go off and do some prep for the next day during the middle of the rush when his help was needed. I also noticed Lee snacking while crouched behind the bar (what's the policy on that? Not sure if it's different from FOH), and then rubbing his face/eyes/beard while standing behind the bar. I made sure to ask Toshi to ask him to wash his hands before going back to work, as he had just started grabbing tickets after that.
Any VIP's in? Lynn (former employee), Dusten, Andrew, SIN folks mentioned below.
Comps& Void Detail: Emp day off for Dusten and Andrew, SIN for Lynn, SIN for Figure 8 Coffee Roasters owners, my friend Alex was at the table with them so we sent them 3 Pork Belly pieces, Kome bucks for those. SIN for Quacks, one birthday dessert, and Patrick bought his friends a couple drinks.
R&M needs: Sushi bar and Fry printers both messed up at 7:30, but luckily they were both saved by a cartridge change.
86'd items/ need more: Duck breast, Uni, Beef carpaccio, Ramune (cooler is full and only two individual ones left in the office), Endo, Scotch tape for the office
LY Dinner Sales: $6183
Projected Sales : $6283
TY Dinner Sales: $6136
+/- : 1% under LY and $147 under PS
Dinner Covers: 243
Avg PPA: $25.25
Weather: sunny evening that got a bit chilly.
Special events?: SXSW Continued, Day after Daylight Savings which is National Napping Day!!
Who worked: John, Ruthy, Mandy, Clair, Krystin CL. Hiroe FR and Leigh SA. Patrick and Tori Host.
Flow of Business, Cuts and Ticket Times: Filled up pretty early, then got to a 30ish minute wait by 6. Stayed steady from there, went off the wait for a brief moment around 7-7:30, then it came back hard around 8-8:30. Wait got up to 45m then, faded to just 20m by 9, then picked up again hard at 9:15-20. Several tables had just gotten up luckily, and the last of those tables was sat by 9:40. Had initially cut Patrick just before the last wave, but luckily he stuck around for the pop to help. Went 3 on at 9:40, and then closed with 2 on at 9:50.
Kitchen got hit hard with the first pop around 6:45, and again with the last pop around 9:30, seemed behind without an expo tonight for those rushes. No customer issues with ticket times thankfully.
Specials: none
3 Staff members that stood out (why/how):
- Leigh was pretty tired after her double today. Seemed a little discouraged throughout the shift, said she was just tired. Had a few instances where several tables all got up at once, and luckily everyone was open to helping, but I could see it wearing on her. She dropped and broke a glass while bussing A6 toward the end of the night which certainly didn't help.
- Roger left pretty angry today, and started off on a tirade behind the bar that he brought to the office. He said that most of the night (and most nights, but that he hasn't said anything before), Lee was passing tickets over to Roger and Kim, who were doing 3 rolls at a time, while he was doing just one and was moving pretty slowly. Said that Lee would go off and do some prep for the next day during the middle of the rush when his help was needed. I also noticed Lee snacking while crouched behind the bar (what's the policy on that? Not sure if it's different from FOH), and then rubbing his face/eyes/beard while standing behind the bar. I made sure to ask Toshi to ask him to wash his hands before going back to work, as he had just started grabbing tickets after that.
Any VIP's in? Lynn (former employee), Dusten, Andrew, SIN folks mentioned below.
Comps& Void Detail: Emp day off for Dusten and Andrew, SIN for Lynn, SIN for Figure 8 Coffee Roasters owners, my friend Alex was at the table with them so we sent them 3 Pork Belly pieces, Kome bucks for those. SIN for Quacks, one birthday dessert, and Patrick bought his friends a couple drinks.
R&M needs: Sushi bar and Fry printers both messed up at 7:30, but luckily they were both saved by a cartridge change.
86'd items/ need more: Duck breast, Uni, Beef carpaccio, Ramune (cooler is full and only two individual ones left in the office), Endo, Scotch tape for the office
Monday AM 3.13.17
Written By: Elizabeth
LY Lunch Sales: $1719
Projected Sales : $1923
TY Lunch Sales: $1703
+/- : -1% LY and -$220 PS
Lun ch Covers:96
Avg PPA: $17.74
Previous Days Labor:28%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Overcast and chilly in the low 60s. Sun was trying to peek out
Special events?:
SXSW Film day 1?
Who worked: John, Grace, PAtrick and Liam CL (an oversight on my part
Flow of Business, Cuts and Ticket Times:
An odd day. It never picked up until about 1:15. It was actually really dead until then. Finally around 1:30 we had almost every seat filled. Never went on a wait and it slowed down after that.
An interesting crew on today. I don't work with Grace much, but she seemed good today. John was having a little bit of an off day, misringing a few items and mishearing a few guests. He admitted to his mistakes and of being a little off. Still kept a positive attitude though.
Patrick still needs a lot of work. Had a table order tokusen for both the Chirashi and the Hokkaidon. We were out of Uni so we said they couldn't do it. But they wanted the Botan Ebi, which is $9 regularly, but the Tokusen is just a $10 upcharge, so we finally just decided to give them an additional piece of fish to make up for the Uni. He got a little confused but I worked through it with him. But his computer competency is still something that needs work.
I accidentally approved the shift for Liam to take from Johnny as Closer. I sent Johnny a message this morning reminding him that he can only swap his closing shifts with another closer, but in the end, Liam did a great job. Albiet it was very very slow but it was a good introductory shift for him and he didn't seem to struggle with it. What was nice about it is that after the shift he mentioned that doing Lunch closing sidework is easy because you basically clean the restaurant the way you would wish to receive it as a dinner opener. I thought that was good insight on his part.
I talked to Lee at the end of his shift about what happened Friday and I wrote him up. He seemed indifferent about the whole thing, even resorting to picking at his nails while I was talking to him.
3 Staff members that stood out (why/how):
see above
Any VIP's in?
Nathan
Kaila (Serendipity)
Meg & child
Comps& Void Detail:
Guest changed mind: Saba Miso- they thought it was soup
Server misring: Miso Ramen, John had a trigger finger
SIN for a guy from Fukumoto
R&M needs:
I emailed Jenna at Central TX Refuse about the trash situation. We were skipped on (early) Saturday, and then the trash guy early this morning made a huge mess. It looks like he tried to throw all the trash bags that were on the ground, into the dumpster
86'd items/ need more:
LY Lunch Sales: $1719
Projected Sales : $1923
TY Lunch Sales: $1703
+/- : -1% LY and -$220 PS
Lun ch Covers:96
Avg PPA: $17.74
Previous Days Labor:28%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Overcast and chilly in the low 60s. Sun was trying to peek out
Special events?:
SXSW Film day 1?
Who worked: John, Grace, PAtrick and Liam CL (an oversight on my part
Flow of Business, Cuts and Ticket Times:
An odd day. It never picked up until about 1:15. It was actually really dead until then. Finally around 1:30 we had almost every seat filled. Never went on a wait and it slowed down after that.
An interesting crew on today. I don't work with Grace much, but she seemed good today. John was having a little bit of an off day, misringing a few items and mishearing a few guests. He admitted to his mistakes and of being a little off. Still kept a positive attitude though.
Patrick still needs a lot of work. Had a table order tokusen for both the Chirashi and the Hokkaidon. We were out of Uni so we said they couldn't do it. But they wanted the Botan Ebi, which is $9 regularly, but the Tokusen is just a $10 upcharge, so we finally just decided to give them an additional piece of fish to make up for the Uni. He got a little confused but I worked through it with him. But his computer competency is still something that needs work.
I accidentally approved the shift for Liam to take from Johnny as Closer. I sent Johnny a message this morning reminding him that he can only swap his closing shifts with another closer, but in the end, Liam did a great job. Albiet it was very very slow but it was a good introductory shift for him and he didn't seem to struggle with it. What was nice about it is that after the shift he mentioned that doing Lunch closing sidework is easy because you basically clean the restaurant the way you would wish to receive it as a dinner opener. I thought that was good insight on his part.
I talked to Lee at the end of his shift about what happened Friday and I wrote him up. He seemed indifferent about the whole thing, even resorting to picking at his nails while I was talking to him.
3 Staff members that stood out (why/how):
see above
Any VIP's in?
Nathan
Kaila (Serendipity)
Meg & child
Comps& Void Detail:
Guest changed mind: Saba Miso- they thought it was soup
Server misring: Miso Ramen, John had a trigger finger
SIN for a guy from Fukumoto
R&M needs:
I emailed Jenna at Central TX Refuse about the trash situation. We were skipped on (early) Saturday, and then the trash guy early this morning made a huge mess. It looks like he tried to throw all the trash bags that were on the ground, into the dumpster
86'd items/ need more:
Sunday, March 12, 2017
Sunday 3/12/17 recap
Written By: Dusten
LY Lunch Sales: 1967
Projected Sales :2934
TY Lunch Sales:1945
+/- :-1% down from LY and short PS by $989
Lunch Covers: 101
Avg PPA: 19.26
LY Dinner Sales: 5176
Projected Sales : 5940
TY Dinner Sales: 5677
+/- : 10% over LY and short PS by $263
Dinner Covers:211
Avg PPA: 26.91
Previous Days Labor: 20%
Previous Days Comps: 3%
Controllable Comps: 5.89%
Weather: chilly and overcast. 50's all day.
Special events?: SXSW, Daylight Savings
Who worked: Lunch: John, Ruthy, Krystin, Mandy CL, Tori H,
Dinner: Ruthy, Krystin, Cindy, Grace, Clair CL, John CKTL, Leigh SA, Hiroe FR, Tori and Uncle Pat Hosting.
Flow of Business, Cuts and Ticket Times: Lunch was fairly slow. We anticipated a late pop due due to daylight savings, but it never really happened. We did have a steady flow of customers right up until 2:59pm. No ticket times. I cut Krystin at 2:05, Ruthy at 2:35 and John at 2:45.
Dinner was pretty busy. We didn't start with a huge crowd, but it built quickly and we were on a wait at 6pm. Things seemed to slow briefly and then picked back up at 8pm. I warned the staff we'd likely have people walking in right up until closing. No ticket tim issues again. At least not that I heard of. More familiar faces, but plenty off oddball SXSW visitors. Still, we had an all-star line-up working tonight and everything went smoothly. We didn't come off of a wait until just after 9:15pm. At that point I cut John, Tori, Krystin and Ruthy. Grace had a needy 7-top in the back B's and everyone cut still had tables, so I left three on until close with maybe 2-4 more parties walking in at all.
Specials: 3 aji, 13 hama-toro box sushi
3 Staff members that stood out (why/how): It seems that John doesn't know he is supposed to stock the alcoholic drinks after he is cut from cocktailing. It was brought to my attention as he was leaving that he hadn't done this. I caught up to him. He went back and restocked the NON-alcoholic drinks and left again. He may not be the only one to do this when cocktailing.
-Leigh did pretty good today on her double SA. She almost never stopped moving. She could use a little work with prioritization and efficiency, but I see much improvement in her.
-Mr. Tran continues to barrel through crowds without much in the way of a warning. He did say "excuse me" to Ruthy once as he was carrying some things to the dish pit and she was dead in his way with her back to him. Not 10 minutes later he nearly collided with a customer on his way to the restroom. If we can't get him to use the very basic verbal warnings concerning his movement through our tiny work spaces, can we get him to wear a bell perhaps?
Any VIP's in? Lunch: Mark. Aaron Franklin, wife and kid.
Dinner: My friend Evan. Abel and Janine. Cindy's sisters. Anthony Lehmen and some friends. Heather and Hailey- Heather is the sort haired cute butchy girl that has been a regular for a while. She and Hailey were engaged to be married today. I sent them 2 glasses of sparkling rose as a congratulations.
Comps& Void Detail: FNF'd a pork belly nigiri for Evan and for the sparkling rose to Heather and Hailey. Employee Day off for Abel and Janine. $30 Kome customer bucks, $15 Holiday Kome bucks, $15 employee Kome bucks from Grace
R&M needs: Trash pick-up did not happen Saturday night. I called and spoke with the answering service. They assured me it would be collected.
86'd items/ need more: probably don't really need more, or much more, but we are just about out of propane.
LY Lunch Sales: 1967
Projected Sales :2934
TY Lunch Sales:1945
+/- :-1% down from LY and short PS by $989
Lunch Covers: 101
Avg PPA: 19.26
LY Dinner Sales: 5176
Projected Sales : 5940
TY Dinner Sales: 5677
+/- : 10% over LY and short PS by $263
Dinner Covers:211
Avg PPA: 26.91
Previous Days Labor: 20%
Previous Days Comps: 3%
Controllable Comps: 5.89%
Weather: chilly and overcast. 50's all day.
Special events?: SXSW, Daylight Savings
Who worked: Lunch: John, Ruthy, Krystin, Mandy CL, Tori H,
Dinner: Ruthy, Krystin, Cindy, Grace, Clair CL, John CKTL, Leigh SA, Hiroe FR, Tori and Uncle Pat Hosting.
Flow of Business, Cuts and Ticket Times: Lunch was fairly slow. We anticipated a late pop due due to daylight savings, but it never really happened. We did have a steady flow of customers right up until 2:59pm. No ticket times. I cut Krystin at 2:05, Ruthy at 2:35 and John at 2:45.
Dinner was pretty busy. We didn't start with a huge crowd, but it built quickly and we were on a wait at 6pm. Things seemed to slow briefly and then picked back up at 8pm. I warned the staff we'd likely have people walking in right up until closing. No ticket tim issues again. At least not that I heard of. More familiar faces, but plenty off oddball SXSW visitors. Still, we had an all-star line-up working tonight and everything went smoothly. We didn't come off of a wait until just after 9:15pm. At that point I cut John, Tori, Krystin and Ruthy. Grace had a needy 7-top in the back B's and everyone cut still had tables, so I left three on until close with maybe 2-4 more parties walking in at all.
Specials: 3 aji, 13 hama-toro box sushi
3 Staff members that stood out (why/how): It seems that John doesn't know he is supposed to stock the alcoholic drinks after he is cut from cocktailing. It was brought to my attention as he was leaving that he hadn't done this. I caught up to him. He went back and restocked the NON-alcoholic drinks and left again. He may not be the only one to do this when cocktailing.
-Leigh did pretty good today on her double SA. She almost never stopped moving. She could use a little work with prioritization and efficiency, but I see much improvement in her.
-Mr. Tran continues to barrel through crowds without much in the way of a warning. He did say "excuse me" to Ruthy once as he was carrying some things to the dish pit and she was dead in his way with her back to him. Not 10 minutes later he nearly collided with a customer on his way to the restroom. If we can't get him to use the very basic verbal warnings concerning his movement through our tiny work spaces, can we get him to wear a bell perhaps?
Any VIP's in? Lunch: Mark. Aaron Franklin, wife and kid.
Dinner: My friend Evan. Abel and Janine. Cindy's sisters. Anthony Lehmen and some friends. Heather and Hailey- Heather is the sort haired cute butchy girl that has been a regular for a while. She and Hailey were engaged to be married today. I sent them 2 glasses of sparkling rose as a congratulations.
Comps& Void Detail: FNF'd a pork belly nigiri for Evan and for the sparkling rose to Heather and Hailey. Employee Day off for Abel and Janine. $30 Kome customer bucks, $15 Holiday Kome bucks, $15 employee Kome bucks from Grace
R&M needs: Trash pick-up did not happen Saturday night. I called and spoke with the answering service. They assured me it would be collected.
86'd items/ need more: probably don't really need more, or much more, but we are just about out of propane.
Saturday PM 3/11 Recap
Written By: Chelsea
LY Dinner Sales: $7067
Projected Sales : $7627
TY Dinner Sales: $7516
+/- : 6% over LY, $111 under PS
Dinner Covers: 241
Avg PPA: $31.19
Weather: cool and drizzly
Special events?: SXSW Interactive, Day Whatever.
Who worked: Liam, Kelly, Lindsey, Clair, Dusten CL, Ruthy Cktl, Brennan SA, Hiroe FR, John and Melisa Host.
Flow of Business, Cuts and Ticket Times: Had a small line at the door upon opening, and it picked up pretty quickly from there, as we were full by 5:40. Wait got to 35m by 6, grew to just 45m - 1hr by 7, and then hovered around 35 - 40m until 9 pm. Went off the wait at 9:35, and went 3 on then, also cutting Ruthy and John. Went 2 on at 10, and 1 on at 10:30, didn't have any tables after 10:25. Entire restaurant was empty by 11:10 - wow!
Ticket times were mostly good, around 8 pm we had a few rolls hit 30m, but luckily there were no customer complaints or comps needed for those. Had a 6 top at 6:45 in the dining room, and a few 5 tops throughout the evening.
First party room reservation for 5pm was made online, and was part of the line at opening. John wasn't paying attention and sat them with 5 people instead of 6, and it was only 5 total. I reminded him to be sure that there are always 6 before seating. I was going to go in and say something to the table, but we had already picked up pretty hard and it didn't seem worth it to interrupt the dinner, figured we can catch it earlier and let them know the next time.
Specials: Whole Aji, 6
4 Staff members that stood out (why/how):
- Brennan was 30 minutes late, as he thought his shift started at 5:30 instead of 5 (said it was his first Saturday night shift). Wrote him up and reminded him to stay on top of his schedule. Word document of the write up is in the HR files on the computer, and the signed paper copy is in his file in the cabinet. He did pretty well tonight overall, just needed help a few times when several tables got up all at once, but everyone was all hands on deck all night, helping him out in those situations.
- Liam was tired after a double day and had kind of a big error, he rang the payment cards for B5 on B8 instead. I went in to the Aloha Manager as taught by Leary, and deleted the payment from B8 and typed in the card numbers for B5 for the same cost since that is what they signed for. There was a $9.50 difference which I rang in as Kome bucks (Liam had won some in the Bingo game tonight so they went there).
- Ruthy was very helpful cocktailing tonight, had some great sales and also made a point to help out where ever else she could. Also, she didn't have a space under the Cocktail servers in the checkout, so I put her name in for Renee's spot there for this week.
- Clair won the other bingo prize, and won (the last) two movie tickets.
Any VIP's in? Rachel and Carlos, Yellow Jacket Alison and twin sister.
Comps& Void Detail: DNL Takoyaki, one Holiday Promo bucks, one App Promo Edamame (couldn't find the App Promo button so put it in as Kome bucks), Kome bucks for Liam's prementioned accident. Couple of voided misrings that were caught quickly and not made: an extra piece of sake nigiri, some miso soups, a roll I can't recall.
R&M needs: One of the soy sauce containers cracked along the side, need a replacement. Big bathroom door is sticking again.
86'd items/ need more: Uni, Zoe, duck breast. Toilet paper? Couldn't find any more in the office or bathrooms, so let's check the trailer tomorrow. 86'd the Oshiboris tonight, as they started smelling bad after being put in the heater. Kind of a moldy/old gym socks smell, as if they sat around wet for a while? Everyone agreed that they smelled bad, so we stopped using them for the day.
LY Dinner Sales: $7067
Projected Sales : $7627
TY Dinner Sales: $7516
+/- : 6% over LY, $111 under PS
Dinner Covers: 241
Avg PPA: $31.19
Weather: cool and drizzly
Special events?: SXSW Interactive, Day Whatever.
Who worked: Liam, Kelly, Lindsey, Clair, Dusten CL, Ruthy Cktl, Brennan SA, Hiroe FR, John and Melisa Host.
Flow of Business, Cuts and Ticket Times: Had a small line at the door upon opening, and it picked up pretty quickly from there, as we were full by 5:40. Wait got to 35m by 6, grew to just 45m - 1hr by 7, and then hovered around 35 - 40m until 9 pm. Went off the wait at 9:35, and went 3 on then, also cutting Ruthy and John. Went 2 on at 10, and 1 on at 10:30, didn't have any tables after 10:25. Entire restaurant was empty by 11:10 - wow!
Ticket times were mostly good, around 8 pm we had a few rolls hit 30m, but luckily there were no customer complaints or comps needed for those. Had a 6 top at 6:45 in the dining room, and a few 5 tops throughout the evening.
First party room reservation for 5pm was made online, and was part of the line at opening. John wasn't paying attention and sat them with 5 people instead of 6, and it was only 5 total. I reminded him to be sure that there are always 6 before seating. I was going to go in and say something to the table, but we had already picked up pretty hard and it didn't seem worth it to interrupt the dinner, figured we can catch it earlier and let them know the next time.
Specials: Whole Aji, 6
4 Staff members that stood out (why/how):
- Brennan was 30 minutes late, as he thought his shift started at 5:30 instead of 5 (said it was his first Saturday night shift). Wrote him up and reminded him to stay on top of his schedule. Word document of the write up is in the HR files on the computer, and the signed paper copy is in his file in the cabinet. He did pretty well tonight overall, just needed help a few times when several tables got up all at once, but everyone was all hands on deck all night, helping him out in those situations.
- Liam was tired after a double day and had kind of a big error, he rang the payment cards for B5 on B8 instead. I went in to the Aloha Manager as taught by Leary, and deleted the payment from B8 and typed in the card numbers for B5 for the same cost since that is what they signed for. There was a $9.50 difference which I rang in as Kome bucks (Liam had won some in the Bingo game tonight so they went there).
- Ruthy was very helpful cocktailing tonight, had some great sales and also made a point to help out where ever else she could. Also, she didn't have a space under the Cocktail servers in the checkout, so I put her name in for Renee's spot there for this week.
- Clair won the other bingo prize, and won (the last) two movie tickets.
Any VIP's in? Rachel and Carlos, Yellow Jacket Alison and twin sister.
Comps& Void Detail: DNL Takoyaki, one Holiday Promo bucks, one App Promo Edamame (couldn't find the App Promo button so put it in as Kome bucks), Kome bucks for Liam's prementioned accident. Couple of voided misrings that were caught quickly and not made: an extra piece of sake nigiri, some miso soups, a roll I can't recall.
R&M needs: One of the soy sauce containers cracked along the side, need a replacement. Big bathroom door is sticking again.
86'd items/ need more: Uni, Zoe, duck breast. Toilet paper? Couldn't find any more in the office or bathrooms, so let's check the trailer tomorrow. 86'd the Oshiboris tonight, as they started smelling bad after being put in the heater. Kind of a moldy/old gym socks smell, as if they sat around wet for a while? Everyone agreed that they smelled bad, so we stopped using them for the day.
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