Written By: Dusten
LY Lunch Sales: 2960
Projected Sales : 3460
TY Lunch Sales: 2627
+/- : 11% under LY and short of PS by $833
Lunch Covers: 158
Avg PPA: 16.63
LY Dinner Sales: 5504
Projected Sales : 5597
TY Dinner Sales: 5760
+/- : 5% over LY and $163 over PS
Dinner Covers: 216
Avg PPA: 26.67
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 0%
Weather: sunny and warm
Special events?: SXSW wrap-up
Who worked: Lunch: John, Krystin, Liam, Ruthy CL, Leigh H, Emily FR and Brennan SA
Dinner:Cindy, Krystin, Liam, Ruthy for Grace (Grace came in to do opening side work), Clair CL, Melisa and Pat H, Hiroe FR, Emily SA
Flow of Business, Cuts and Ticket Times: Lunch started off strong but things slowed a bit at 12:30. 30 minutes later things got lively again, but no wait. Had a chicken katsu take 28 minutes. Not sure about the story on that. Seemed like a lot of kitchen food. I cut Liam at 2pm and John at 2:30.
Dinner was busy. We had least 2 6-tops walk in plus Kayo's party. They all seemed to leave at once. Pace got quicker with tables after that round of customers. Kitchen got hit harder than usual for a Sunday it seems. No ticket time issues that I'm aware of. We were on a wait at 6pm that last nearly 3 hours. At the first sign of a break I cut Krystin, Liam, John and Melisa (about 8:50pm). I cut Ruthy at 9:30 and left Cindy and Clair to shut it down.
Specials: 4 Aji, 13 Nigiri sets
3 Staff members that stood out (why/how): Lots of FOH doubles today and everyone rocked it. Krystin and Ruthy were the strongest on the floor. I really can't say enough good things about them today. They help anyone who needs it, before they can ask for help sometimes. Krystin never leaves the kitchen without clean plates for the sushi bar or server station. For all of her eccentricities, when Ruthy can reel in and channel her youthful exuberance she is a great server. Liam is omnipresent on the floor when it comes to bussing and thinks nothing of taking time to help outside his section.
-Melisa seems to have shaped up a bit since Thursday night. Sushi bar seats were seated appropriately. I will say that she does a good deal more to bus than some of the servers.
Any VIP's in? Lunch: Mark, Karen, Jason & Susan, Fastball Guy, Cutest Japanese Grandma Ever (Take knows her- Sushi A Go-Go Customer)
Dinner: Cheer-ups Owner, Kayo with Peelander folks and kids and more friends. Some regular faces.
Comps& Void Detail: server misring- Spooky roll,
$15 Kome Holiday Bucks,
$15 Kome customer Bucks,
DNL veggie roll (1st time trying sushi. Didn't finish 1st bite.)
$10 Kome bucks from Liam for his Lunch.
$10 Kome bucks from A-Town, $2 Kome Bucks- ran out of hon-maguro for tuna poke and Toshi used yellowfin.
Owner comp for Kayo's party,
$5 Kome bucks from Krystin for her dinner.
Bday Taiyaki
There was a botan-ebi that was remade tonight because the kitchen didn't put the shell in corn-starch before dropping it in the fryer. For the record it was Beorn (who hasn't been trained to make botan) trying to step in and help Steve out for a second. So, Steve didn't mess that one up.
R&M needs: Fry station printer is on the fritz. It prints out endless patterns and no amount of resetting or restarting it seems to help.
It doesn't seem that servers tip out on items that are owner comped. I know it doesn't happen often, but Kayo's tab was sizeable, and all those who receive a tip out on server sales still did their part to make that dinner happen. Just a thought.
86'd items/ need more: hon-maguro, japanese uni, duck breast.
One thing I forgot:
ReplyDeleteSaturday night I had some customers that I didn't charge their card. They're regulars, Asian couple that order king salmon (among lots of other nigiri) with no toppings. They had a $50 Kome gift card, some weird Visa gift card with an unknown balance and their credit card to cover the rest. I charged the first two cards, but when I swiped their credit card, it seems I didn't read. I missed that. The balance charged to the Visa gift card was close to what was supposed to be charged to their credit card. Difference of maybe a dollar and change. When I'd realized the mistake they were long gone. I discounted the ticket and paid the balance out of pocket and lost the tip they left. The husband called Sunday and we talked about it. HE wanted to make sure they were charged and I got paid, but I told him I wasn't sure if that was possible having already settled the batch for the day, and not being terribly fluent with the Aloha back office program. He left his name and number, which I left on a post-it in the office. I know it isn't much to go on, and I'm not counting on getting any monies out of it, but that it what happened with all of that.